Wokingham Borough Council (24 016 994)

Statement Closed after initial enquiries Antisocial behaviour 04-Nov-2025

Summary: We will not investigate this complaint about the Council’s response to reports of Anti-social behaviour, affecting Miss X. It is unlikely we would find fault in the Council’s actions, and we cannot achieve what Miss X is looking for.

London Borough of Havering (24 022 174)

Statement Closed after initial enquiries Licensing 04-Nov-2025

Summary: We will not investigate this complaint that unlicensed businesses in Mr X’s local area are using the pavement for business use. This is because any injustice to Mr X is not sufficient to warrant our further involvement.

Cheshire East Council (25 007 090)

Statement Closed after initial enquiries Refuse and recycling 04-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council’s response to his concerns about his neighbour leaving their rubbish out in bin bags, and not responding to his complaint that the neighbour is using the rubbish as a form of anti-social behaviour (ASB). There is not enough evidence of Council fault nor sufficient significant personal injustice caused to him to warrant an investigation. We also cannot achieve the outcomes he seeks. We do not investigate councils’ complaint-handling where we are not investigating the issues giving rise to the complaint.

Manchester City Council (25 007 608)

Statement Closed after initial enquiries Antisocial behaviour 04-Nov-2025

Summary:  We cannot investigate this complaint about the Council’s response to antisocial behaviour complaints. We have no remit to consider the Council’s actions in connection with its management of its social housing. 

Cumberland Council (25 009 502)

Statement Closed after initial enquiries Refuse and recycling 04-Nov-2025

Summary: We will not investigate this complaint the Council refused to replace a missing garden waste bin. Any injustice is not significant enough to justify our involvement.

Swindon Borough Council (25 001 515)

Statement Upheld Other 03-Nov-2025

Summary: Mrs X complained the Council failed to clear drainage gulleys near her property despite agreeing to in its complaint response. We find the Council at fault for failing to complete the actions agreed in its complaint response. This has caused Mrs X distress and frustration. The Council has agreed to clear the gulleys and apologise to Mrs X for the delay.

Eastbourne Borough Council (25 007 504)

Statement Closed after initial enquiries Refuse and recycling 03-Nov-2025

Summary: We will not investigate this complaint about Mr X’s assisted bin collections as there is insufficient evidence of fault to justify an investigation.

Brentwood Borough Council (25 008 593)

Statement Closed after initial enquiries Other 03-Nov-2025

Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about wildlife. The claimed injustice is not significant enough to warrant our involvement and we cannot achieve the outcome Mr X seeks.

Swindon Borough Council (25 009 948)

Statement Closed after initial enquiries Trees 03-Nov-2025

Summary: We will not investigate Miss X’s complaint about property damage. The court is best placed to consider claims about damage to property.

Harlow District Council (25 009 481)

Statement Closed after initial enquiries Noise 31-Oct-2025

Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his noise complaints since 2023. Part of the complaint is late. There is not enough evidence of fault to justify our involvement and we are unlikely to achieve a different outcome.