Bristol City Council (20 007 914)
Report Upheld Noise 30-Mar-2021
Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.
Environmental Services and Public Protection and Regulation - refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573 ).
Environmental Services and Public Protection and Regulation - noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council's poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308 ).
Bristol City Council (20 007 915)
Report Upheld Refuse and recycling 30-Mar-2021
Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.
Environmental Services and Public Protection and Regulation - refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573 ).
Environmental Services and Public Protection and Regulation - noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council's poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308 ).
London Borough of Barking and Dagenham (18 018 324)
Report Upheld Health and safety 15-Jan-2021
Summary: Mrs D complains the Council failed to take appropriate action after she raised concerns of a cancer cluster in her neighbourhood.
Report Upheld Refuse and recycling 19-Mar-2020
Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
Daventry District Council (17 013 839)
Report Upheld Noise 06-Dec-2019
Summary: Mr D, supported by his neighbour Mr E, complains about the Council's failure to take action to tackle noise nuisance he has experienced from a neighbouring industrial estate. Mr D and Mr E say because of the noise from the industrial estate, they and their families have suffered continued disturbance, especially at night. This has harmed their quality of life and enjoyment of their home