Worcestershire Regulatory Services (24 010 952)

Statement Closed after initial enquiries Noise 20-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her reports of noise nuisance from a local wedding venue and about licensing issues. This is because there is insufficient evidence of fault. In addition, some elements of her complaints are premature.

London Borough of Wandsworth (24 013 010)

Statement Not upheld Other 20-May-2025

Summary: Mr B complained that the Council acted disproportionately in issuing a fixed penalty notice for leaving recycling waste out too early. We have not found fault with the Council’s actions.

Westmorland and Furness Council (24 022 035)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council not removing a vehicle parked near her property and delay in it dealing with her complaint. There is not enough evidence of fault by the Council to warrant an investigation. There is insufficient significant injustice to Mrs X to justify us investigating. We do not investigate council complaint handling where we are not investigating the matters giving rise to the complaint.

London Borough of Enfield (24 023 492)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of fly tipping around the communal bins to the front of her property. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider this very late complaint now.

Arun District Council (24 021 638)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate Mr X’s complaint about the Council not acknowledging their duties and responsibilities to manage and protect a local beach and its officers not answering his questions at a committee meeting. There is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant us investigating.

North Yorkshire Council (24 020 467)

Statement Closed after initial enquiries Pollution 19-May-2025

Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her reports of pollution. This is because there is insufficient evidence of fault causing her a significant injustice.

Leeds City Council (24 023 125)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after he said his property was damaged by work the Council completed on a neighbouring property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Birmingham City Council (25 001 213)

Statement Closed after initial enquiries Refuse and recycling 19-May-2025

Summary: We cannot investigate Mr X’s complaint that the Council failed to collect his household waste. This is because the matter relates to industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.

Shropshire Council (25 002 672)

Statement Closed after initial enquiries Trees 19-May-2025

Summary: We cannot investigate Mr B’s complaint about the Council’s refusal of his application to remove a protected tree. This is because Mr B has appealed to the Planning Inspector. We do not have the power to investigate Mr B’s complaint about the Planning Inspector’s handling of his appeal.

Manchester City Council (24 013 845)

Statement Upheld Other 18-May-2025

Summary: Mr D complained about the way the Council is dealing with refuse and waste collection on his street. He also complained that the Council is taking too long to deal with frequent fly tipping and is not emptying recycling bins at all. We found the Council at fault in relation to recycling collections. The Council agreed to apologise and make a payment to Mr D in recognition of injustice caused to him. The Council has said it will ensure the recycling bin is collected going forward.