Recent statements in this category are shown below:

  • Suffolk County Council (18 006 912)

    Statement Upheld Drainage 19-Dec-2018

    Summary: Mr and Mrs D complain the Council failed to properly maintain drains near their home. The Ombudsman has found that overall the Council acted in line with procedures. However, there is one instance of delay and the Ombudsman has completed the investigation and upheld the complaint because the Council agreed with the recommended actions.

  • St Edmundsbury Borough Council (18 001 455)

    Statement Not upheld Drainage 17-Dec-2018

    Summary: Mr and Mrs D complain the Council failed to clear drains or sweep the street around their home properly to prevent drains becoming clogged and flooding. The Ombudsman has not found any evidence of fault by the Council. He has completed the investigation and not upheld the complaint.

  • Cumbria County Council (17 012 457)

    Statement Upheld Drainage 05-Dec-2018

    Summary: Mrs B complained about the Council's actions in repairing broken pipes taking highways water under her garden. It delayed in dealing with her complaint, was unclear about the works it intended to do and the work it actually did. It then failed to adequately inspect the work or investigate Mrs B's complaint that the works had not been done. This caused Mrs B considerable distress, time and trouble and avoidable flooding to her garden.

  • Liverpool City Council (17 016 326)

    Statement Upheld Drainage 07-Nov-2018

    Summary: The complainant says the Council took too long to act when his neighbour caused damage to a drain on his property causing vermin and odours to emerge. The Council says it followed appropriate guidance when deciding if it should prosecute the neighbour when he failed to complete works within the notice period. The Ombudsman finds the Council raised the complainant's hope of swifter legal action but acted without fault in following guidance.

  • West Dorset District Council (18 001 291)

    Statement Not upheld Drainage 09-Oct-2018

    Summary: Mr X complained the Council failed to take enforcement action against his neighbours for failing to comply with a building act notice. The Council has taken a proportionate response to enforcement action and is not at fault.

  • Dorset County Council (18 001 278)

    Statement Not upheld Drainage 09-Oct-2018

    Summary: Mr X complained the Council failed to take action concerning the flood risk caused by his neighbour altering watercourses. There is no fault in the way the Council reached the decision not to take enforcement action against Mr X's neighbour.

  • Bury Metropolitan Borough Council (18 001 851)

    Statement Not upheld Drainage 09-Aug-2018

    Summary: Mr B complains about the Council's delay in addressing a flooding problem and in responding to his complaint. The Ombudsman has discontinued its investigation as Mr B has made a claim for compensation to the Council for the same issues. This claim is still being investigated by the Council's insurance department and it is better placed to deal with the claim.

  • Axe Brue Internal Drainage Board (17 016 770)

    Statement Not upheld Drainage 26-Jul-2018

    Summary: Mrs X complains there was fault in the way the Axe Brue Internal Drainage Board carried out maintenance of a watercourse that resulted in the death of three cows. There was no fault in the drainage board's actions.

  • Bassetlaw District Council (17 018 098)

    Statement Not upheld Drainage 23-Jul-2018

    Summary: Mr B complains that the Council has failed to deal with a defective sewer serving his property. There is no fault by the Council. It has explored all options to decide how to resolve the problem and addressed Mr B's concerns. It cannot start the work until the landowners, including Mr B, complete the legal deeds.

  • Isle of Wight Council (17 010 180)

    Statement Upheld Drainage 26-Mar-2018

    Summary: The Ombudsman will not investigate the matter of whether highways works have increased the flood risk to Mr X's property as the Council is facilitating works to reduce the flood risk and we cannot achieve anymore for him. The Council is at fault as it delayed in dealing with Mr X's correspondence which caused avoidable time and trouble to him. The Council has agreed to remedy this injustice by as recommended