Oldham Metropolitan Borough Council (24 022 047)

Statement Closed after initial enquiries Drainage 11-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to take enforcement action against private landowners, or carry out works to prevent further damage to her property. Mrs X has an alternative legal remedy, and it would be reasonable to expect her to use this. Additionally, there is not enough evidence of fault by the Council in its decision not to act.

Dacorum Borough Council (24 016 478)

Statement Closed after initial enquiries Drainage 08-May-2025

Summary: We will not investigate this complaint about drainage because there is not enough evidence of fault to justify investigating.

Essex County Council (24 020 087)

Statement Closed after initial enquiries Drainage 26-Mar-2025

Summary: We will not investigate this complaint about a flood risk rating because there is not enough evidence of fault to justify investigating.

Cambridgeshire County Council (24 009 209)

Statement Closed after initial enquiries Drainage 14-Mar-2025

Summary: We will not investigate this complaint about drainage issues because there is another body better placed to deal with the complaint.

Swindon Borough Council (24 019 380)

Statement Closed after initial enquiries Drainage 12-Mar-2025

Summary: We will not investigate this complaint about drainage because there is another body better placed to consider the issue.

Environment Agency (23 007 151)

Statement Not upheld Drainage 27-Feb-2025

Summary: Ms X complained about the Environment Agency’s decision to grant a permit for works to a river. Ms X said this caused land she used for animal grazing to flood. We have not found the Environment Agency at fault.

Oxfordshire County Council (24 015 307)

Statement Closed after initial enquiries Drainage 18-Feb-2025

Summary: We will not investigate this complaint about an alledged failure by the Council to respond to and address drainage concerns it has received in respect of problems across a town in its area. The complainant says this may put homes at risk of flooding in the future. There is, however, insufficient evidence of the complainant having suffered a significant and personal injustice to warrant investigation.

Wokingham Borough Council (24 015 034)

Statement Closed after initial enquiries Drainage 06-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action in relation to the maintenance of land next to a public right of way used by Mr X. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

West Northamptonshire Council (24 016 199)

Statement Closed after initial enquiries Drainage 04-Feb-2025

Summary: We will not investigate this complaint about a drainage matter because the courts and insurers are better placed to consider the issue.

Environment Agency (24 005 170)

Statement Not upheld Drainage 29-Jan-2025

Summary: Ms X complained that the Environment Agency failed to take action to force a nearby landowner to carry out remedial works to the riverbank on his land to alleviate flooding to her property. She also says it failed to communicate properly with her. We found no fault by the Environment Agency.