Drainage

Recent statements in this category are shown below:

  • Somerset County Council (18 008 577)

    Statement Upheld Drainage 04-Mar-2019

    Summary: Mrs X complains the Council did not take appropriate action when she reported flooding to her property and a risk of flooding to the public highway that she said was caused by her neighbour filling in a ditch. The Council was at fault for delays in investigating the matter and in referring it to its flood risk management team for consideration. It will apologise for this. It is not at fault for the way it considered whether to start enforcement action.

  • Tameside Metropolitan Borough Council (17 014 772)

    Statement Upheld Drainage 04-Mar-2019

    Summary: Miss X complained the Council failed to adequately respond to her concerns about ongoing flood protection after a culvert collapsed and flooded her garden in 2017. The Council was at fault. It failed to respond to all of Miss X's concerns which caused her frustration and uncertainty. It was also at fault for the delay and handling of Miss X's complaint which caused her further frustration and uncertainty. The Council agreed to pay Miss X £150 in recognition of these faults.

  • Essex County Council (18 004 311)

    Statement Upheld Drainage 18-Feb-2019

    Summary: Mr B complains the Council has not properly investigated or produced a plan to address flooding to his road. He says the flooding happens often and becomes contaminated with sewage. The Council is at fault for not considering whether to undertake further investigations, surveys or works. It is also at fault for failing to consider a plan proposed by another local authority.

  • Bassetlaw District Council (18 011 850)

    Statement Not upheld Drainage 22-Jan-2019

    Summary: Mrs X complained about the way the Council dealt with a breach of planning control. There was no fault in the way the Council dealt with the matter.

  • Suffolk County Council (18 006 912)

    Statement Upheld Drainage 19-Dec-2018

    Summary: Mr and Mrs D complain the Council failed to properly maintain drains near their home. The Ombudsman has found that overall the Council acted in line with procedures. However, there is one instance of delay and the Ombudsman has completed the investigation and upheld the complaint because the Council agreed with the recommended actions.

  • St Edmundsbury Borough Council (18 001 455)

    Statement Not upheld Drainage 17-Dec-2018

    Summary: Mr and Mrs D complain the Council failed to clear drains or sweep the street around their home properly to prevent drains becoming clogged and flooding. The Ombudsman has not found any evidence of fault by the Council. He has completed the investigation and not upheld the complaint.

  • Cumbria County Council (17 012 457)

    Statement Upheld Drainage 05-Dec-2018

    Summary: Mrs B complained about the Council's actions in repairing broken pipes taking highways water under her garden. It delayed in dealing with her complaint, was unclear about the works it intended to do and the work it actually did. It then failed to adequately inspect the work or investigate Mrs B's complaint that the works had not been done. This caused Mrs B considerable distress, time and trouble and avoidable flooding to her garden.

  • Liverpool City Council (17 016 326)

    Statement Upheld Drainage 07-Nov-2018

    Summary: The complainant says the Council took too long to act when his neighbour caused damage to a drain on his property causing vermin and odours to emerge. The Council says it followed appropriate guidance when deciding if it should prosecute the neighbour when he failed to complete works within the notice period. The Ombudsman finds the Council raised the complainant's hope of swifter legal action but acted without fault in following guidance.

  • West Dorset District Council (18 001 291)

    Statement Not upheld Drainage 09-Oct-2018

    Summary: Mr X complained the Council failed to take enforcement action against his neighbours for failing to comply with a building act notice. The Council has taken a proportionate response to enforcement action and is not at fault.

  • Dorset County Council (18 001 278)

    Statement Not upheld Drainage 09-Oct-2018

    Summary: Mr X complained the Council failed to take action concerning the flood risk caused by his neighbour altering watercourses. There is no fault in the way the Council reached the decision not to take enforcement action against Mr X's neighbour.

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