Cheshire East Council (24 007 975)

Statement Closed after initial enquiries Drainage 20-Oct-2024

Summary: We will not investigate this complaint about Mr X’s neighbour’s septic tank. This is because there is no evidence to suggest fault by the Council.

Leeds City Council (24 006 805)

Statement Closed after initial enquiries Drainage 02-Oct-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of nuisance caused drainage from a neighbouring property. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Oldham Metropolitan Borough Council (24 001 716)

Statement Closed after initial enquiries Drainage 30-Sep-2024

Summary: We will not investigate this complaint about drainage because the courts are better placed to consider this complaint.

Leicestershire County Council (24 008 102)

Statement Closed after initial enquiries Drainage 23-Sep-2024

Summary: We will not investigate this complaint about a flood depth marker because any injustice is not significant enough to justify our involvement.

Ely Internal Drainage Board (23 020 961)

Statement Upheld Drainage 23-Sep-2024

Summary: Mr X complained the Internal Drainage Board has not responded to his concerns that he has potentially been incorrectly charged a levy on agricultural land. We found the Internal Drainage Board at fault for how it handled the matter. To remedy the injustice caused the Internal Drainage Board agreed to apologise to Mr X, make a payment to him for the time and trouble he experienced and provide him with a definitive answer as to whether he has been correctly charged.

Lincolnshire County Council (23 021 299)

Statement Closed after initial enquiries Drainage 21-Aug-2024

Summary: We will not investigate this complaint about damage to the complainant’s property which he says occurred due to the Council’s failure to maintain public drains. This is because the Council deny legal responsibility and the complainant could reasonably take court action to achieve his desired outcome. The courts are best placed to consider and decide such matters.

Rutland County Council (24 004 168)

Statement Closed after initial enquiries Drainage 19-Aug-2024

Summary: We will not investigate this complaint about the Council’s failure to manage surface water run off where she lives. The Council has cleared and jetted the relevant drains/gullies and has commissioned a report in accordance with its duties under section 19 of the Flood and Water Management Act. The report will be published once complete. We do not consider an investigation will lead to a worthwhile outcome.

Calderdale Metropolitan Borough Council (24 004 422)

Statement Closed after initial enquiries Drainage 12-Aug-2024

Summary: We will not investigate Mrs X’s complaint about the Council refusing to investigate a gully outside her property that frequently gets blocked. This is because an investigation would not lead to any worthwhile outcomes.

Essex County Council (23 019 313)

Statement Upheld Drainage 08-Aug-2024

Summary: The complainant (Mr X) complained about the Council’s failure to take effective action to unblock the ditch next to his property and about the Council’s inadequate communication. We found fault with the Council. This fault caused injustice to Mr X in the form of ongoing uncertainty about the Council’s intentions toward the issue he reported. The Council agreed to apologise, send Mr X a plan of action and make a symbolic payment to recognise Mr X’s time and trouble.

Environment Agency (24 003 440)

Statement Closed after initial enquiries Drainage 21-Jul-2024

Summary: We will not investigate this complaint about an alleged failure by the Authority to engage with the complainant about ways to improve the accuracy of flood warnings. This is because there is insufficient evidence of the complainant having personally suffered a significant enough injustice to warrant our involvement.