Recent statements in this category are shown below:
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Statement Closed after initial enquiries Drainage 27-Apr-2026
Summary: We will not investigate Mrs X’s complaint about a highway drainage matter. This is because it is reasonable to expect her to pursue the matter through the courts and we could not achieve anything more for Mrs X.
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Birmingham City Council (25 017 502)
Statement Closed after initial enquiries Drainage 23-Apr-2026
Summary: We will not investigate this complaint about drainage because the court is better placed to consider the issues involved and it is reasonable to expect Mr Y to go to court about the matter. Further, as we are not investigating the substantive issue, it is not a good use of public resources to investigate how the Council dealt with the complaint.
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Bury Metropolitan Borough Council (25 019 408)
Statement Closed after initial enquiries Drainage 22-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions following Mr X’s report of flooding in his garden. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Cheshire West & Chester Council (25 023 360)
Statement Closed after initial enquiries Drainage 22-Apr-2026
Summary: We will not investigate this complaint about a road gully because it is reasonable to expect Mr Y to go to court about the matter, who are also better placed to deal with the complaint.
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Statement Closed after initial enquiries Drainage 19-Apr-2026
Summary: We will not investigate this complaint about a drainage matter because it is reasonable to expect Mr Y to go to court and the Information Commissioners Office about the issues and these bodies are better placed to deal with the complaint.
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Kent County Council (25 011 070)
Statement Not upheld Drainage 12-Apr-2026
Summary: The Council was not at fault for how it handled Mr X’s reports of his neighbour removing a drainage outlet. The Council properly considered whether it should take action.
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Statement Closed after initial enquiries Drainage 01-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to get involved in issues with his property flooding due to development next door in 1988. This complaint is late and there are no good reasons why it could not have been brought to us sooner.
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Devon County Council (25 016 559)
Statement Closed after initial enquiries Drainage 31-Mar-2026
Summary: We will not investigate this complaint about highway drainage causing damp to a property. This is because it is reasonable for Mr X to take the matter to court and we could not achieve anything more for Mr X.
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London Borough of Tower Hamlets (25 012 934)
Statement Upheld Drainage 30-Mar-2026
Summary: We have upheld Mr X’s complaint about the Council’s contractors failing to replace a mortar fillet they removed. The Council resolved the issue while we were investigating.
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Hastings Borough Council (25 016 455)
Statement Closed after initial enquiries Drainage 19-Mar-2026
Summary: We will not investigate this complaint about the Councils’ approval of plans for a development adjacent to Mr X’s property. There is insufficient evidence of fault which would warrant an investigation.