West Northamptonshire Council (24 016 199)

Statement Closed after initial enquiries Drainage 04-Feb-2025

Summary: We will not investigate this complaint about a drainage matter because the courts and insurers are better placed to consider the issue.

Environment Agency (24 005 170)

Statement Not upheld Drainage 29-Jan-2025

Summary: Ms X complained that the Environment Agency failed to take action to force a nearby landowner to carry out remedial works to the riverbank on his land to alleviate flooding to her property. She also says it failed to communicate properly with her. We found no fault by the Environment Agency.

Middlesbrough Borough Council (23 016 350)

Statement Closed after initial enquiries Drainage 29-Jan-2025

Summary: We will not investigate this complaint about drainage because the courts and insurers are better placed to deal with the complaint.

Gateshead Metropolitan Borough Council (24 014 596)

Statement Closed after initial enquiries Drainage 29-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision that flooding to Mr X’s property is not caused by water runoff from a field it owns. This is because there is no evidence to suggest fault by the Council.

Nottingham City Council (24 015 568)

Statement Closed after initial enquiries Drainage 29-Jan-2025

Summary: We will not investigate this complaint about drainage because there is not enough evidence of fault to justify investigating and the courts and insurers are better placed to deal with the complaint.

Environment Agency (24 002 873)

Statement Upheld Drainage 13-Jan-2025

Summary: Mr X complains the Environment Agency failed to properly deal with flood risk impact as a result of works it approved. The Environment Agency is at fault because it did not properly consider the flood risk to Mr X’s property. This did not cause injustice to Mr X.

London Borough of Brent (24 012 280)

Statement Closed after initial enquiries Drainage 13-Dec-2024

Summary: We will not investigate this complaint about how the Council responded to Mr X’s complaint about a statutory nuisance. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Parts of the complaint are late, there is insufficient evidence of fault in the Council’s actions to justify investigating, and we cannot achieve the outcome the complainant is seeking.

South Holland District Council (24 001 320)

Statement Closed after initial enquiries Drainage 11-Dec-2024

Summary: We will not investigate this complaint about a property extension being built over drainage because it is late without good reason to exercise discretion to investigate it now.

Westmorland and Furness Council (24 010 846)

Statement Closed after initial enquiries Drainage 02-Dec-2024

Summary: We will not investigate this complaint about the Council’s response to Ms X’s concerns relating to water runoff from her neighbour’s garden into her garden. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Bury Metropolitan Borough Council (24 011 712)

Statement Closed after initial enquiries Drainage 14-Nov-2024

Summary: We will not investigate this complaint about drainage because the courts and insurers are better placed to consider the complaint.