Broadland District Council (24 015 776)

Statement Closed after initial enquiries Licensing 01-Apr-2025

Summary: We will not investigate this complaint about the Council's handling of a licensing variation application as Mr X is not caused a level of injustice, from any alleged Council fault, that would warrant our involvement.

London Borough of Lambeth (24 018 021)

Statement Closed after initial enquiries Licensing 25-Mar-2025

Summary: We will not investigate this complaint about the Council’s actions following her reports of concerns about the operation of a licensed premises. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant can ask the Council for a review of the premises license. If she is dissatisfied with the outcome of the review process she can appeal to the magistrates’ court against the Council’s decision.

London Borough of Bromley (24 004 058)

Statement Upheld Licensing 24-Mar-2025

Summary: Mrs J complained the Council has not taken effective action to ensure her landlord addresses disrepair in her home. The Council was at fault, because it cannot show it has made robust, evidence-based decisions, and has not escalated its action in response to the landlord’s failure to comply. The Council has agreed to formally apologise to Mrs J and offer her a financial remedy, as well as issuing guidance to relevant staff on the importance of keeping detailed records.

City of Doncaster Council (24 019 666)

Statement Closed after initial enquiries Licensing 19-Mar-2025

Summary: We will not investigate this complaint about taxi licensing because there is not enough evidence of fault to justify investigating.

Oldham Metropolitan Borough Council (24 017 586)

Statement Closed after initial enquiries Licensing 13-Mar-2025

Summary: We will not investigate this complaint about taxi vehicle licensing because it is reasonable to expect Mr Y to appeal to the magistrates court about the issue, we could not add to the previous investigation about the issue and further investigation would not lead to a different outcome.

City of Wolverhampton Council (24 009 496)

Statement Closed after initial enquiries Licensing 12-Mar-2025

Summary: We cannot investigate this complaint about the Council's refusal to grant Mr X a private hire driver licence. Mr X appealed this decision to the court and this matter is therefore no longer within our legal remit.

Wigan Metropolitan Borough Council (24 020 908)

Statement Closed after initial enquiries Licensing 12-Mar-2025

Summary: We will not investigate this complaint about a licencing decision as the complainant had the right to appeal it to the Magistrates’ Court.

Sheffield City Council (24 011 167)

Statement Closed after initial enquiries Licensing 05-Mar-2025

Summary: We will not investigate this complaint about the Council’s handling of matters relating to a house owned by Mr X’s father. This is because past events fall outside our jurisdiction due to the passage of time and there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Camden (24 015 737)

Statement Closed after initial enquiries Licensing 25-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action regarding breaches to a house in multiple occupation licence as there is insufficient evidence of fault by the Council.

Transport for London (24 013 710)

Statement Upheld Licensing 24-Feb-2025

Summary: Mr X complained that, because of an error by Transport for London, there was a delay in renewing his taxi licence which prevented him from working causing him distress and financial loss. We found Transport for London has offered a satisfactory remedy for the distress caused.