Recent statements in this category are shown below:
Statement Not upheld Licensing 15-Jan-2019
Summary: Mr Y is licensed to drive a hackney carriage taxi. He complains the Council has issued a temporary renewal for the licence of a rival taxi firm, despite them not being fit and proper to operate. The Ombudsman finds no evidence of fault in the procedure followed by the Council when considering the renewal application. In any event, there is no injustice either to Mr Y or the wider public because the rival operator can continue to operate pending any appeal against an outright refusal to renew their licence.
Statement Upheld Licensing 11-Jan-2019
Summary: Mr X complained the Council's appointment system for taxi drivers did not cater for urgent matters and consequently affected the livelihoods of the taxi drivers. There was fault by the Council and it made service improvements. The Council has agreed to pay Mr X £100 to remedy the injustice caused to him.
Statement Upheld Licensing 03-Jan-2019
Summary: Mr C says the Council did not explain its decision to raise his beach hut licence fee adequately. The Council communicated poorly with Mr C which he found distressing. It has apologised.
Statement Not upheld Licensing 21-Dec-2018
Summary: Mr X complained the Council failed to properly investigate or take action against an unlicensed business operating next to his former business. The Council is not at fault. It considered evidence Mr X and others provided. It took informal action to check on the premises and decided it did not have enough evidence to take formal action.
Statement Upheld Licensing 19-Dec-2018
Summary: Mr X complains the Council wrongly identified his property as a possible House of Multiple Occupation and misused its powers to enter and inspect his home. Based on the information available I am minded to find that the Council's failure to maintain proper records of its investigation amounts to fault causing Mr X an injustice in the form of distress and unnecessary time and trouble.
Statement Not upheld Licensing 23-Nov-2018
Summary: There was no fault in how the Council made an amendment to its selective licencing scheme. The complainant was unaware of the amendment, which led her to take action which was no longer part of the scheme, but this has not put her at a disadvantage. The Ombudsman has therefore completed his investigation.
Statement Not upheld Licensing 16-Nov-2018
Summary: Mr X complains that the Council provided him with inadequate and contradictory information when he applied for a landlord's licence under the Council's selective licensing scheme. He says this caused him unnecessary costs. There was no fault in the Council's actions.
Statement Not upheld Licensing 13-Nov-2018
Summary: The Association complains about the way the Council has dealt with a BTEC vocational training course for private hire and taxi drivers. There was no fault by the Council in its decision to suspend its acceptance of certain BTEC courses for licensed drivers.
Statement Not upheld Licensing 01-Nov-2018
Summary: Mr X complained the Council unfairly charged him the higher landlord licence fee for failing to register his property in time. The Council is not at fault for charging the higher landlord licence fee. During my investigation, the Council wrote to Mr X advising he no longer needed to pay the higher fee. Therefore, I have completed my investigation.
Statement Upheld Licensing 23-Oct-2018
Summary: The Ombudsman found fault by the Council on Miss N's complaint that it fettered its discretion when it refused to refund her street trading licence fee which she surrendered after only 2 days. While the Council's policy does not provide for refunds in any circumstances, the law gives it discretion to make refunds in whole or in part. It also failed to provide evidence to support what it said happened. The Council remedied the injustice caused by agreeing to apologise to Miss N, refunding part of the fee less administration costs, and by reviewing its policy