Bedford Borough Council (24 014 958)

Statement Closed after initial enquiries Licensing 26-Nov-2024

Summary: We will not investigate this complaint about a taxi licence decision. This is because the complaint is late and there are not good reasons to investigate the complaint now.

Westmorland and Furness Council (24 007 429)

Statement Closed after initial enquiries Licensing 21-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision to allow an event in a public park. This is because it is reasonable to expect Mr X to have used his right of appeal to court.

South Hams District Council (24 011 199)

Statement Closed after initial enquiries Licensing 18-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his report of dangerous driving by a licensed taxi driver. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice. It is also unlikely investigation would achieve any worthwhile outcome for Mr X.

New Forest District Council (24 004 781)

Statement Closed after initial enquiries Licensing 14-Nov-2024

Summary: We will not investigate this complaint about the Council’s handling of an application to vary the site licence of a caravan park in its area. This is because there is no evidence to suggest fault by the Council.

Transport for London (23 020 801)

Statement Upheld Licensing 13-Nov-2024

Summary: Mr X complained Transport for London (TfL) failed to renew his private hire drivers’ licence and delayed responding to his complaint. This has caused him distress, time and trouble. TfL correctly applied its policy and is not at fault for failing to renew Mr X’s licence. It is at fault for delay in responding to his complaint.

Wakefield City Council (24 009 948)

Statement Closed after initial enquiries Licensing 13-Nov-2024

Summary: We will not investigate Mr X’s complaint about the behaviour of a taxi driver, nor how the Council investigated his report of the incident and its licensing sanction decision. There is not enough evidence of fault in the Council’s investigation and decision to warrant us investigating. There is insufficient significant personal injustice to Mr X stemming from the Council’s actions or its licensing decision to justify an investigation.

South Norfolk District Council (24 014 083)

Statement Closed after initial enquiries Licensing 13-Nov-2024

Summary: We will not investigate Mr C’s complaint about the Council’s decision to revoke his taxi licence. This is because it was reasonable for Mr C to put in an appeal to the magistrates court.

Bristol City Council (24 010 942)

Statement Closed after initial enquiries Licensing 12-Nov-2024

Summary: We will not investigate this complaint about the Council’s decision not to issue a refund after the complainant surrendered his taxi driver licence. This is because there is insufficient evidence of fault by the Council.

Transport for London (24 013 639)

Statement Closed after initial enquiries Licensing 06-Nov-2024

Summary: We will not investigate this complaint about Transport for London’s handling of Ms X’s private hire driver licence renewal. There is insufficient evidence of fault to justify investigating.

Brighton & Hove City Council (24 009 605)

Statement Closed after initial enquiries Licensing 31-Oct-2024

Summary: We will not investigate this complaint about the Council’s consultation process for the introduction of a selective licensing scheme for the private rented sector in its area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.