Recent statements in this category are shown below:
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London Borough of Tower Hamlets (25 007 380)
Statement Closed after initial enquiries Licensing 13-Oct-2025
Summary: We will not investigate this complaint about delays in the Council’s licence application process, or the Council’s complaint handling. The claimed injustice is not significant enough to warrant our involvement.
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London Borough of Barking & Dagenham (24 017 051)
Statement Not upheld Licensing 12-Oct-2025
Summary: Mrs B complained that the Council failed to take action to deal with anti-social behaviour and noise nuisance from an overcrowded property next door, which she believes is unlicensed. We have not found fault with the Council’s actions.
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Herefordshire Council (25 005 084)
Statement Closed after initial enquiries Licensing 08-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council responded to his concerns of staff misconduct. Most of the complaint is late and there is not enough evidence of fault in recent matters to justify our involvement.
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Coventry City Council (25 005 180)
Statement Closed after initial enquiries Licensing 08-Oct-2025
Summary: We will not investigate this complaint about the Council’s consideration of a landlord accreditation licence. There is insufficient evidence of fault which would warrant an investigation.
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Wirral Metropolitan Borough Council (25 003 120)
Statement Closed after initial enquiries Licensing 16-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to grant a residential property a licence to operate a dog business. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.
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Statement Upheld Licensing 08-Sep-2025
Summary: Mrs B complained on behalf of the residents’ association that the Council failed to ensure the caravan site they live on complies with the site licence and legal requirements. The Council initially dealt with possible breaches of the licence effectively. However, it has failed to determine whether the Electrical Safety Certificate meets the requirements, and it took too long to deal with Mrs B’s complaints about this. This caused the residents frustration and continued uncertainty. The Council will apologise to Mrs B and make a symbolic payment. The Council will also determine whether the certificate meets the requirements, write to Mrs B to let her know, and set out what it will do to make sure any breach is remedied.
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Northumberland County Council (25 004 731)
Statement Closed after initial enquiries Licensing 02-Sep-2025
Summary: We will not investigate this complaint about an application for a taxi licence. This is because there is insufficient evidence of injustice.
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Statement Closed after initial enquiries Licensing 26-Aug-2025
Summary: We will not investigate this complaint the Council failed to enforce licence conditions at a Residential Park. There is not enough evidence of fault to justify our involvement.
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London Borough of Southwark (25 003 332)
Statement Closed after initial enquiries Licensing 26-Aug-2025
Summary: We will not investigate the Council’s handling of Mr X’s concerns about the wrongful serving of notices. This is because there is insufficient evidence of injustice.
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City of Wolverhampton Council (24 023 395)
Statement Upheld Licensing 25-Aug-2025
Summary: Mr X complained the Council delayed processing his application to renew his private hire taxi vehicle licence causing him to miss out potential earnings. The Council was at fault for a minor delay in approving Mr X’s application. The Council agreed apologise to Mr X to acknowledge the distress and frustration this caused.