Recent statements in this category are shown below:
Statement Not upheld Licensing 08-Mar-2019
Summary: Mr and Mrs X complain about the Council's street trading fees. They say that they are being overcharged. There is no fault in the way the Council calculated its fees. We do not uphold Mr and Mrs X's complaint.
Statement Not upheld Licensing 05-Mar-2019
Summary: Mr and Mrs X complain the Council failed to ensure the neighbouring dog boarding business maintained a secure fence. A dog did escape into Mr and Mrs X's garden but this was not because of fault by the Council. The Council responded promptly to the report and ensured the neighbour took appropriate action. Mr and Mrs X have not reported any further incidents of dogs in their garden indicating the fence is now secure.
Statement Upheld Licensing 22-Feb-2019
Summary: Mr A, Ms B and Mr C all complained about the Council's handling of a taxi licence renewal. They complained the Council refused to renew the licence in the names of Mr A and Ms B as joint proprietors. The Council asked Mr A for further evidence to show Ms B was a joint proprietor, but did not make it clear what evidence it needed which was fault. The Council also failed to offer Mr A a right of appeal to the taxi licensing committee. The Council eventually issued a licence in the name of Mr A only, however the delay caused distress and uncertainty and meant Mr A could not work for 25 days. The Council has agreed to apologise to the complainants, and pay Mr A £500 to recognise the loss of employment opportunity.
Statement Not upheld Licensing 15-Feb-2019
Summary: Mr B complains that Transport for London mishandled his operator licence and wrongly told him he had to cut short an overseas trip and return to the UK to put the matter right. Mr B says he paid significant costs returning to the UK and he missed out on a trip which took several months to organise. We cannot say on balance the Authority was at fault. So, we have ended our investigation.
Statement Not upheld Licensing 08-Feb-2019
Summary: Mr W complained about the Councils decision not to offer him compensation, after an increase in competition in the area led to a decrease in business at his ice cream concession. We have not found fault in the way the Council considered Mr W's request for compensation.
Statement Upheld Licensing 23-Jan-2019
Summary: We uphold Mr A's complaint about the way TfL dealt with his application for a minicab licence. The fault we have identified meant Mr A could not work as a driver for two months resulting in a financial loss to him. To remedy the injustice, TfL will pay Mr A £3530 and apologise in writing.
Statement Not upheld Licensing 15-Jan-2019
Summary: Mr Y is licensed to drive a hackney carriage taxi. He complains the Council has issued a temporary renewal for the licence of a rival taxi firm, despite them not being fit and proper to operate. The Ombudsman finds no evidence of fault in the procedure followed by the Council when considering the renewal application. In any event, there is no injustice either to Mr Y or the wider public because the rival operator can continue to operate pending any appeal against an outright refusal to renew their licence.
Statement Upheld Licensing 11-Jan-2019
Summary: Mr X complained the Council's appointment system for taxi drivers did not cater for urgent matters and consequently affected the livelihoods of the taxi drivers. There was fault by the Council and it made service improvements. The Council has agreed to pay Mr X £100 to remedy the injustice caused to him.
Statement Upheld Licensing 03-Jan-2019
Summary: Mr C says the Council did not explain its decision to raise his beach hut licence fee adequately. The Council communicated poorly with Mr C which he found distressing. It has apologised.
Statement Not upheld Licensing 21-Dec-2018
Summary: Mr X complained the Council failed to properly investigate or take action against an unlicensed business operating next to his former business. The Council is not at fault. It considered evidence Mr X and others provided. It took informal action to check on the premises and decided it did not have enough evidence to take formal action.