London Borough of Havering (24 022 174)

Statement Closed after initial enquiries Licensing 04-Nov-2025

Summary: We will not investigate this complaint that unlicensed businesses in Mr X’s local area are using the pavement for business use. This is because any injustice to Mr X is not sufficient to warrant our further involvement.

East Lindsey District Council (24 021 457)

Statement Upheld Licensing 30-Oct-2025

Summary: There was no fault in the Council’s decision not to use its licensing enforcement powers, to address a problem with drainage and flooding on a park home site, and the Council is now satisfied the operator is complying with their licence. However, the Council was at fault because it did not maintain an adequate level of contact with the complainant, which caused him frustration. The Council has agreed to formally apologise and offer a small financial remedy to reflect this.

London Borough of Bromley (25 006 997)

Statement Closed after initial enquiries Licensing 29-Oct-2025

Summary: We will not investigate this complaint about how the Council responded when Mr Z reported a person selling animals. There is not enough evidence of fault to justify investigating, and any personal injustice to Mr Z is not significant enough to justify our involvement.

Buckinghamshire Council (25 008 187)

Statement Closed after initial enquiries Licensing 27-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a licensing hearing. This is because it would be reasonable for Mr X to appeal the Council’s decision so the law says we should not investigate.

Transport for London (25 013 226)

Statement Closed after initial enquiries Licensing 22-Oct-2025

Summary: We will not investigate this complaint about taxi licensing because the complaint is late without good reason to exercise discretion to investigate it now and it is reasonable to expect Mr Y to have appealed to the court about the matter.

Birmingham City Council (25 003 240)

Statement Closed after initial enquiries Licensing 21-Oct-2025

Summary: We will not investigate this complaint about the Council requesting additional fees for a licence. The claimed injustice is not significant enough to warrant our involvement.

London Borough of Tower Hamlets (25 007 380)

Statement Closed after initial enquiries Licensing 13-Oct-2025

Summary: We will not investigate this complaint about delays in the Council’s licence application process, or the Council’s complaint handling. The claimed injustice is not significant enough to warrant our involvement.

London Borough of Barking & Dagenham (24 017 051)

Statement Not upheld Licensing 12-Oct-2025

Summary: Mrs B complained that the Council failed to take action to deal with anti-social behaviour and noise nuisance from an overcrowded property next door, which she believes is unlicensed. We have not found fault with the Council’s actions.

Herefordshire Council (25 005 084)

Statement Closed after initial enquiries Licensing 08-Oct-2025

Summary: We will not investigate Mr X’s complaint about how the Council responded to his concerns of staff misconduct. Most of the complaint is late and there is not enough evidence of fault in recent matters to justify our involvement.

Coventry City Council (25 005 180)

Statement Closed after initial enquiries Licensing 08-Oct-2025

Summary: We will not investigate this complaint about the Council’s consideration of a landlord accreditation licence. There is insufficient evidence of fault which would warrant an investigation.