Recent statements in this category are shown below:
Statement Upheld Licensing 23-Nov-2020
Summary: Mr B complains that he did not receive Transport for London's correspondence about a taxi delicensing application in May 2019 and that it did not properly deal with his further application in October 2019. He also says TfL delayed in dealing with his complaint. The Ombudsman finds TfL failed to respond to emails Mr B sent in October 2019. As a result, he lost the opportunity to submit further documents in support of his application. It also failed to respond to Mr B's complaint causing him frustration and time and trouble. TfL has agreed to apologise to Mr B and make a payment.
Statement Not upheld Licensing 17-Nov-2020
Summary: There was no fault in the way the Council decided not to take enforcement action when Mrs B reported that she was experiencing harassment from the owner of the park home where she lives.
Statement Not upheld Licensing 30-Oct-2020
Summary: Mr X complained the Council failed to adequately investigate his complaint about his neighbour, Ms F, who he said was operating an unlicensed dog boarding business. He said the anti-social behaviour by Ms F and the noise from her dogs caused him distress. I discontinued this investigation. This was because the housing association investigated the anti-social behaviour and noise and as a result it terminated Ms F's tenancy and provided Mr X with a financial remedy for the distress caused. It is unlikely further investigation into how the Council investigated Ms F's alleged dog boarding business would achieve more for Mr X or lead to a different outcome.
Statement Upheld Licensing 21-Oct-2020
Summary: There was fault by the Council, because its policy about licensing wheelchair accessible vehicles as taxis is ambiguous, and because licence application forms were not freely available, but it is already taking steps to address these issues. It is too speculative, however, to say this caused an injustice to the complainant. There is no evidence to say the Council's Licensing Officer was deliberately obstructive towards the complainant, nor that this was motivated by racism.
Statement Not upheld Licensing 19-Oct-2020
Summary: There is no fault in the Council's decision not to take enforcement action against a park home site owner for a breach of licence conditions.
Statement Not upheld Licensing 07-Oct-2020
Summary: Mr C says Transport for London was responsible for unacceptable delay in investigating allegations against him while he applied for a new taxi licence. He says this caused him to lose approximately £40,000 in income. Transport for London was not at fault. Mr C did not initially provide vetting information required before a licence decision could be made. Transport for London then took time to investigate allegations of misconduct against Mr C and his claim that such misconduct had not occurred. There was no significant delay and no injustice to Mr C.
Statement Upheld Licensing 29-Sep-2020
Summary: During an Ombudsman investigation into a different complaint, it came to our attention that the Council unlawfully required landlords to provide Electrical Installation Condition Reports as a condition of granting selective licences. This was fault. The Council should write to all affected landlords to tell them of the error and provide an opportunity to seek redress.
Statement Not upheld Licensing 08-Sep-2020
Summary: Mr B complained the Council unreasonably terminated his trading licence, failed to give him notice and treated him differently to other traders. There is no fault in how the Council dealt with Mr B's trading licence.
Statement Not upheld Licensing 25-Aug-2020
Summary: Mr X complains the Council breeched court agreements and delayed the handling of his case about the alleged wrongful suspension and then revocation of his taxi licence. He says this has caused him an injustice as he feels he has been treated unfairly and this has affected him financially and otherwise. The matters Mr X asks the Ombudsman to investigate are outside our jurisdiction. Therefore, we are discontinuing this investigation.
Statement Not upheld Licensing 21-Aug-2020
Summary: Mr B complains the Council refused his application to work as a taxi driver and a passenger assistant on Council contracts and did not issue him with a Council approved identification badge. Mr B says the Council's rejection of his application has prevented him from working and put him in financial difficulty. The Ombudsman has not found fault with the Council.