Licensing


Recent statements in this category are shown below:

  • Torbay Council (18 005 787)

    Statement Upheld Licensing 29-Aug-2019

    Summary: The Council is not at fault for referring the suspension of Mr Y's taxi driver's licence to the Licensing Sub-Committee to consider and for not reimbursing the fees for the drivers and vehicle licences during the period of Mr Y's suspension. Mr Y did not incur increased legal fees as a result of fault by the Council. The Council delayed in refunding the fee of £67 for an unnecessary operator's licence but this did not cause significant injustice to Mr Y to warrant a remedy from the Council.

  • Staffordshire County Council (18 017 311)

    Statement Upheld Licensing 15-Aug-2019

    Summary: The Ombudsman found fault by the Council on Mrs P's complaint about its failure to properly process her daughter's performance licence application. Despite accepting her late application and telling her it would process it, the Council failed to do so. This meant her daughter could not perform in the final show. The agreed action remedies the avoidable injustice caused.

  • Liverpool City Council (19 003 118)

    Statement Upheld Licensing 08-Aug-2019

    Summary: The Ombudsman will not investigate Mr X's complaint on behalf of firm Y about the decisions the Council has made on whether their rental properties are exempt from Landlord Licensing scheme fees. The Council has apologised for faults in the process, and offered a reduced licence fee, which provides a suitable outcome. An investigation by the Ombudsman would not achieve any further remedy here.

  • Norwich City Council (19 001 330)

    Statement Upheld Licensing 06-Aug-2019

    Summary: The Council has accepted that it was at fault when it failed to properly advise Mr B about his private hire taxi licence and failed to submit his Disclosure and Barring Service application. Mr B says he wasted fees and lost earning potential for 19 days. The Council has apologised, refunded most of the wasted fees, and offered to pay £100 as a goodwill gesture. The Council should refund the remainder of the fees but we cannot recommend that it compensate him for his lost earning potential. In this case, the court is best placed to decide this.

  • North Lincolnshire Council (18 016 049)

    Statement Not upheld Licensing 30-Jul-2019

    Summary: Mr X complained the Council delayed in issuing him a private hire taxi licence. He said the delay led to loss of earnings and caused him distress. There was no fault in the Council's actions.

  • Bristol City Council (18 018 247)

    Statement Not upheld Licensing 30-Jul-2019

    Summary: Mr X complains about issues related to a café near his home. The Council has investigated his concerns. There is no fault with the actions of the Council, and we have closed the case.

  • Bristol City Council (18 011 352)

    Statement Not upheld Licensing 29-Jul-2019

    Summary: Mr X complains the Council treated him unfairly and provided poor advice before terminating his street trading licence. There is no fault in the actions of the Council.

  • Transport for London (19 003 217)

    Statement Upheld Licensing 18-Jul-2019

    Summary: Mr B complains about TfL's failure to respond to his communication requesting a refund of his taxi vehicle inspection fee and his complaints about this matter. The Ombudsman will not investigate the complaint because TfL has now confirmed it will refund the fee.

  • Chorley Borough Council (18 016 458)

    Statement Upheld Licensing 12-Jul-2019

    Summary: Mrs X complained about how the Council processed her home boarding and dog day care licencing application. The Council was at fault for not telling her she needed to apply for a new licence and for not being clear about the purpose of its visit following an allegation about her. However, it did not delay in processing her licence application. The Council has agreed to pay Mrs X £150 to remedy the injustice caused to her by its faults and will consider how it sends renewal reminders to licence holders.

  • Telford & Wrekin Council (18 012 154)

    Statement Upheld Licensing 10-Jul-2019

    Summary: Ms X complained the Council revoked her street trading consent without notifying her or explaining why. She also said the Council allowed another vendor who sold similar items to trade near her pitch. The Council was at fault when it did not tell Ms X it had revoked her consent and given it to another vendor but this did not cause her an injustice.