Cambridge City Council (23 008 202)

Statement Closed after initial enquiries Licensing 24-Oct-2023

Summary: We will not investigate this complaint about actions taken by the Council following its decision to issue licences to allow a limited number of groups to visit a previously inaccessible site behind his home. We do not consider further investigation would add to that already carried out by the Council or lead to a different outcome.

Newcastle-under-Lyme Borough Council (23 009 223)

Statement Closed after initial enquiries Licensing 22-Oct-2023

Summary: We will not investigate this complaint about how the Council dealt with the complaints application to renew their taxi licence. This is because there is no evidence to suggest fault by the Council.

London Borough of Hammersmith & Fulham (23 009 564)

Statement Closed after initial enquiries Licensing 22-Oct-2023

Summary: We will not investigate this complaint about how the Council dealt with a pavement licence. This is because further investigation would not lead to a different outcome.

Calderdale Metropolitan Borough Council (23 009 397)

Statement Closed after initial enquiries Licensing 18-Oct-2023

Summary: We will not investigate Ms X’s complaint about the Council’s responses to her reports of an unauthorised street trader, not giving out officers’ mobile numbers, its complaint responses, and a Freedom of Information (FOI) issue. There is insufficient significant personal injustice to Ms X from the trader issue to warrant an investigation. There is not enough evidence of fault in the way the Council receives information from the public, nor significant injustice to Ms X, to justify investigating that issue. We do not investigate council complaint-handling where we are not investigating the core issue giving rise to the complaint. We cannot investigate Ms X’s FOI matter because the Council has not had opportunity to consider it and reply. Should Ms X be dissatisfied with the Council’s response, the Information Commissioner’s Office (ICO) is best placed to consider it.

Liverpool City Council (23 005 798)

Statement Closed after initial enquiries Licensing 12-Oct-2023

Summary: We will not investigate this complaint about the process that the Council followed leading to its decision to approve an application for a variation of a premises licence. The complainant had a right of appeal to the courts against the decision. The complaint is therefore outside our jurisdiction.

Worcestershire County Council (23 008 840)

Statement Closed after initial enquiries Licensing 09-Oct-2023

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to allow him to attend a training course. This is because there is not enough evidence of fault by the Council and the injustice Mr X claims is not significant enough to warrant investigation.

Transport for London (23 008 043)

Statement Closed after initial enquiries Licensing 08-Oct-2023

Summary: We will not investigate this complaint about the authority’s decision to revoke a taxi licence. It was reasonable for Mr X to appeal the decision to the magistrates court and he successfully appealed the decision.

Lancaster City Council (23 009 762)

Statement Closed after initial enquiries Licensing 05-Oct-2023

Summary: We will not investigate this complaint about the Council’s decision not to issue Mr X with a taxi licence. This is because Mr X has a right of appeal to the magistrate’s court and it would be reasonable for him to use it.

London Borough of Newham (23 007 348)

Statement Closed after initial enquiries Licensing 02-Oct-2023

Summary: We will not investigate this complaint about how the Council dealt with Temporary Events Notices. This is because we could not add to the investigation carried out by the Council and because there is insufficient evidence of fault by the Council.

Durham County Council (23 008 662)

Statement Closed after initial enquiries Licensing 28-Sep-2023

Summary: We will not investigate this complaint about the actions of the Council connected to the issuing of a premises licence. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant had a right of appeal to the Magistrate’s Court and it was reasonable to expect him to use it.