Recent statements in this category are shown below:

  • Cambridge City Council (19 004 965)

    Statement Not upheld Licensing 28-Nov-2019

    Summary: There is no fault in how the Council considered the complainant's specific circumstances, when deciding not to make an exception to its river moorings policy. For this reason, the Ombudsman has completed his investigation.

  • Rotherham Metropolitan Borough Council (18 006 257)

    Statement Upheld Licensing 29-Oct-2019

    Summary: Mr X complains about the investigation carried out by the Council's licensing officers leading to a decision to suspend his licence to drive a taxi. He also says officers used information he disclosed in a meeting to refer his mother for a social care assessment without his or her consent. The Ombudsman will not investigate Mr X's complaint about the Council's licensing investigation as his concerns could have been dealt with by appealing at the time. There was however fault by the Council when it did not consider whether to seek Mr X's consent before making a safeguarding referral. It was not a referral for a social care assessment. Although there was fault, it caused no significant personal injustice to Mr X as a result.

  • Nuneaton & Bedworth Borough Council (19 004 017)

    Statement Not upheld Licensing 09-Oct-2019

    Summary: Mrs X complains about the condition of the lighting and drainage on the footpath at the site where she lives and the Council's decision not to take enforcement action against the site owner. From the evidence seen, the Ombudsman does not find fault in how the Council investigated and considered whether to take enforcement action.

  • Leeds City Council (19 000 884)

    Statement Upheld Licensing 11-Sep-2019

    Summary: Mr X complained the Council took too long to decide whether to re-instate his taxi licence after allegations were made against him. There was some fault by the Council. This was not the main cause of the delay in the decision. The Council should apologise and take some action to address the situation.

  • Torbay Council (18 005 787)

    Statement Upheld Licensing 29-Aug-2019

    Summary: The Council is not at fault for referring the suspension of Mr Y's taxi driver's licence to the Licensing Sub-Committee to consider and for not reimbursing the fees for the drivers and vehicle licences during the period of Mr Y's suspension. Mr Y did not incur increased legal fees as a result of fault by the Council. The Council delayed in refunding the fee of £67 for an unnecessary operator's licence but this did not cause significant injustice to Mr Y to warrant a remedy from the Council.

  • Staffordshire County Council (18 017 311)

    Statement Upheld Licensing 15-Aug-2019

    Summary: The Ombudsman found fault by the Council on Mrs P's complaint about its failure to properly process her daughter's performance licence application. Despite accepting her late application and telling her it would process it, the Council failed to do so. This meant her daughter could not perform in the final show. The agreed action remedies the avoidable injustice caused.

  • Liverpool City Council (19 003 118)

    Statement Upheld Licensing 08-Aug-2019

    Summary: The Ombudsman will not investigate Mr X's complaint on behalf of firm Y about the decisions the Council has made on whether their rental properties are exempt from Landlord Licensing scheme fees. The Council has apologised for faults in the process, and offered a reduced licence fee, which provides a suitable outcome. An investigation by the Ombudsman would not achieve any further remedy here.

  • Norwich City Council (19 001 330)

    Statement Upheld Licensing 06-Aug-2019

    Summary: The Council has accepted that it was at fault when it failed to properly advise Mr B about his private hire taxi licence and failed to submit his Disclosure and Barring Service application. Mr B says he wasted fees and lost earning potential for 19 days. The Council has apologised, refunded most of the wasted fees, and offered to pay £100 as a goodwill gesture. The Council should refund the remainder of the fees but we cannot recommend that it compensate him for his lost earning potential. In this case, the court is best placed to decide this.

  • North Lincolnshire Council (18 016 049)

    Statement Not upheld Licensing 30-Jul-2019

    Summary: Mr X complained the Council delayed in issuing him a private hire taxi licence. He said the delay led to loss of earnings and caused him distress. There was no fault in the Council's actions.

  • Bristol City Council (18 018 247)

    Statement Not upheld Licensing 30-Jul-2019

    Summary: Mr X complains about issues related to a café near his home. The Council has investigated his concerns. There is no fault with the actions of the Council, and we have closed the case.