Stockport Metropolitan Borough Council (25 002 419)

Statement Closed after initial enquiries Licensing 25-Nov-2025

Summary: We will not investigate this complaint about issues in connection with the decision to grant an alcohol licence to Cheadle Town football club. This is because an investigation is unlikely to find sufficient evidence of fault with the Council’s response. And, because it was reasonable to expect the complainant to use his right of appeal to court.

Hartlepool Borough Council (25 008 810)

Statement Closed after initial enquiries Licensing 19-Nov-2025

Summary:Mr X complains that during refurbishment of his House of Multiple Occupation (HMO) the Council approved him a provisional licence for a six-bed ensuite property. The Council later admitted it had made an error with its measurements which meant the property was suitable for only a five-and-a-half bed HMO. Mr X says this mistake caused significant stress and financial loss. He wants a formal apology and reimbursement for the financial losses resulting from the Council’s error.

London Borough of Hackney (25 009 605)

Statement Closed after initial enquiries Licensing 17-Nov-2025

Summary: We will not investigate this complaint about the Council’s actions following a report that a public house did not display the relevant licence. This is because there is not enough evidence of fault to justify our involvement.

City of Doncaster Council (25 008 429)

Statement Closed after initial enquiries Licensing 11-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council issuing him penalty points for driving through a red light. This is because there is not enough evidence of fault.

Horsham District Council (25 006 804)

Statement Closed after initial enquiries Licensing 10-Nov-2025

Summary: We will not investigate this complaint about the Council’s refusal of a wild animal licence as it is reasonable to expect Mr X to have appealed the decision to the Magistrates’ Court.

Manchester City Council (25 007 663)

Statement Closed after initial enquiries Licensing 07-Nov-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled his application for a street trader license. This is because there is not enough evidence of fault.

Tamworth Borough Council (25 007 788)

Statement Closed after initial enquiries Licensing 07-Nov-2025

Summary: We will not investigate this complaint about the Council’s failure to ensure that a neighbouring rented property complies with licensing requirements for waste collection and storage. There is insufficient evidence of fault causing personal injustice which would warrant an investigation.

Cornwall Council (25 011 692)

Statement Closed after initial enquiries Licensing 05-Nov-2025

Summary: We cannot investigate this complaint about a taxi license being revoked because Miss Y has used her right to appeal the revocation and the matter is being considered by the courts.

London Borough of Havering (24 022 174)

Statement Closed after initial enquiries Licensing 04-Nov-2025

Summary: We will not investigate this complaint that unlicensed businesses in Mr X’s local area are using the pavement for business use. This is because any injustice to Mr X is not sufficient to warrant our further involvement.

East Lindsey District Council (24 021 457)

Statement Upheld Licensing 30-Oct-2025

Summary: There was no fault in the Council’s decision not to use its licensing enforcement powers, to address a problem with drainage and flooding on a park home site, and the Council is now satisfied the operator is complying with their licence. However, the Council was at fault because it did not maintain an adequate level of contact with the complainant, which caused him frustration. The Council has agreed to formally apologise and offer a small financial remedy to reflect this.