Statement Not upheld Cemeteries and crematoria 11-Apr-2022
Summary: Mrs C says the Council failed to enforce cemetery rules resulting in her exhuming her relatives and incurring around £5000 in costs. The Ombudsman appreciates this is a sensitive matter but has discontinued the investigation. He cannot achieve the outcome sought by Mrs C. She can use the court service for the financial remedy she is seeking.
Statement Upheld Cemeteries and crematoria 10-Apr-2022
Summary: Mrs G complained about the way the Council dealt with the interment of her mother's ashes. She complained the Council excavated the wrong place in the family plot. An officer then threatened her and tried to cover the matter up. The Ombudsman finds fault in the way the Council responded to Mrs G's complaint. The Council has agreed to our recommendations.
Statement Upheld Cemeteries and crematoria 03-Feb-2022
Summary: We will not investigate this complaint about a lease on a burial plot. The Council has apologised for an incorrect record and failing to confirm receipt of the complainant's cheque. I consider this an appropriate remedy to this part of the complaint. There is insufficient evidence of fault to justify an investigation into the remainder of the complaint.
Statement Not upheld Cemeteries and crematoria 26-Jan-2022
Summary: Mr B complains the Council has not properly responded to his complaints about antisocial behaviour, large gatherings and breaches of regulations at a local cemetery. He says this causes distress to him and others when visiting. The Ombudsman does not find fault in how the Council responded the concerns raised.
Statement Not upheld Cemeteries and crematoria 06-Dec-2021
Summary: There was no fault by the Council in its handling of arrangements for a public health funeral. We have therefore completed our investigation.
Statement Upheld Cemeteries and crematoria 11-Oct-2021
Summary: Mrs X complained the Council's literature about grave plots and grave coverings at the cemetery was misleading. The Council failed to provide Mrs X with detailed information about graves. The information it did provide was misleading which meant she purchased a grave she would not have otherwise chosen. The Council agreed to amend its literature and pay Mrs X £150 to recognise the distress this caused.
Statement Not upheld Cemeteries and crematoria 20-Jul-2021
Summary: Mr X complained the Council increased the cost of his parent's memorial plaque at the time of its recent renewal date. He said he was not informed the cost would increase at the next renewal date. There is no evidence of fault by the Council.
Statement Upheld Cemeteries and crematoria 15-Jul-2021
Summary: We will not investigate this complaint about the management of a burial plot. We are satisfied with the Council's actions to resolve the complaint. Further investigation is unlikely to lead to a different outcome.
Statement Upheld Cemeteries and crematoria 17-Jun-2021
Summary: Mrs X complained about how the Council maintained one of its cemeteries and kept it safe for disabled users. The Council's inspection records and communication were flawed. This caused Mrs X uncertainty and distress. The Council has agreed to apologise to Mrs X.
Statement Upheld Cemeteries and crematoria 29-Mar-2021
Summary: We will not investigate this complaint about a Council error concerning the purchase of burial plots in 2011. This is because the Council has provided a fair remedy.