Cemeteries and crematoria


Recent statements in this category are shown below:

  • Sunderland City Council (24 007 772)

    Statement Closed after initial enquiries Cemeteries and crematoria 22-Sep-2024

    Summary: We will not investigate this complaint relating to Mrs X’s family member’s grave plots. Parts of the complaint are matters we already considered and decided in 2019, and others are late with no good reason for the delay in complaining to the Ombudsman.

  • London Borough of Hammersmith & Fulham (23 008 676)

    Statement Closed after initial enquiries Cemeteries and crematoria 18-Sep-2024

    Summary: We will not investigate this complaint about the Council’s maintenance of a cemetery. There is insufficient evidence of fault which would warrant an investigation.

  • Somerset Council (24 006 138)

    Statement Closed after initial enquiries Cemeteries and crematoria 11-Sep-2024

    Summary: We will not investigate Mr X’s complaint about the ownership of his late relative’s grave. There is insufficient evidence of fault to warrant an investigation and the Information Commissioner’s Office is better placed to consider a complaint about access to information.

  • Halton Borough Council (24 006 806)

    Statement Closed after initial enquiries Cemeteries and crematoria 11-Sep-2024

    Summary: We will not investigate this complaint about the Council’s management of a cemetery. It is unlikely we could add anything to the Council’s response or achieve the outcome the complainant wants.

  • Oadby & Wigston Borough Council (24 004 662)

    Statement Closed after initial enquiries Cemeteries and crematoria 06-Aug-2024

    Summary: We will not investigate this complaint about how the Council enforced its Cemetery Rules and Regulations policy regarding Mr X’s relative’s grave because there is insufficient evidence of fault.

  • London Borough of Havering (24 004 305)

    Statement Closed after initial enquiries Cemeteries and crematoria 01-Aug-2024

    Summary: We will not investigate Mrs X’s complaint about crematorium gardeners walking over the area where her mother’s ashes were laid. This is because it is unlikely we could add to the response the Council has already provided via its own investigation of the matter. We will not investigate Mrs X’s complaint about where her mother’s ashes were laid in 2021. It lies outside our jurisdiction because the complaint has not been made within 12 months.

  • Ashford Borough Council (24 001 537)

    Statement Closed after initial enquiries Cemeteries and crematoria 10-Jun-2024

    Summary: We will not investigate this complaint about the condition of a grave. This is because there is insufficient evidence of fault by the Council.

  • Nottingham City Council (24 000 416)

    Statement Closed after initial enquiries Cemeteries and crematoria 27-May-2024

    Summary: We will not investigate this complaint about the Council’s decision not to provide a headstone for the complainant’s relative. This is because there is insufficient evidence of fault by the Council.

  • Coventry City Council (24 000 462)

    Statement Closed after initial enquiries Cemeteries and crematoria 22-May-2024

    Summary: We will not investigate this complaint about the Council’s application of a Memorial Permit fee at its cemeteries. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

  • Middlesbrough Borough Council (23 020 027)

    Statement Closed after initial enquiries Cemeteries and crematoria 16-May-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his 2022 claim for compensation. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now, two years later.

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