High Peak Borough Council (25 013 815)

Statement Closed after initial enquiries Cemeteries and crematoria 02-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to honour the original rate Mr X was offered for a burial plot. This is because an investigation would not provide Mr X with a different outcome.

Manchester City Council (25 017 427)

Statement Closed after initial enquiries Cemeteries and crematoria 26-Nov-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint regarding his relative’s cremated remains. This is because an investigation would not result in a different outcome.

Walsall Metropolitan Borough Council (25 009 067)

Statement Closed after initial enquiries Cemeteries and crematoria 25-Nov-2025

Summary: We will not investigate this complaint about the Council closing the gate to a cemetery early. The injustice arising from the alleged fault is not significant enough to warrant our continued involvement.

Sandwell Metropolitan Borough Council (25 009 770)

Statement Closed after initial enquiries Cemeteries and crematoria 21-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her complaint about the inscription on her father’s headstone. This is because there is not enough evidence of fault by the Council to justify an investigation.

Calderdale Metropolitan Borough Council (25 009 044)

Statement Closed after initial enquiries Cemeteries and crematoria 19-Nov-2025

Summary: We will not investigate this complaint about the Council telling the complainant’s family to remove a bench they had placed close to a relative’s grave. There is insufficient evidence of fault in the way the Council reached its decision.

Slough Borough Council (24 023 036)

Statement Upheld Cemeteries and crematoria 15-Oct-2025

Summary: Mr X complained the Council required him to temporarily move the kerb set on his relative’s grave to facilitate his father’s burial in the adjacent grave. The Council was at fault for not communicating its requirements properly. It was not at fault for its decision to require the kerb set to be moved. The Council will apologise to Mr X and make a symbolic payment in recognition of the avoidable distress and uncertainty caused by its fault.

Oldham Metropolitan Borough Council (25 004 033)

Statement Upheld Cemeteries and crematoria 15-Sep-2025

Summary: We will not investigate this complaint about burial arrangements for Mr X's brother. We are satisfied with the actions the Council has already proposed in response to his complaint, and we cannot achieve the outcome that Mr X wants.

Leeds City Council (25 004 230)

Statement Closed after initial enquiries Cemeteries and crematoria 12-Aug-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse to repair a wall in a cemetery and the conduct of an employee. We consider an investigation will not lead to a different outcome. Also, the part of the complaint about historical matters is made too late.

Preston City Council (25 005 519)

Statement Closed after initial enquiries Cemeteries and crematoria 06-Aug-2025

Summary: We will not investigate this complaint about the name associated with Mr X’s relative’s grave in a cemetery. This is because the complaint is late, about historic matters, and we could not achieve anything worthwhile by investigating.

Runnymede Borough Council (25 006 387)

Statement Closed after initial enquiries Cemeteries and crematoria 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about the fee the Council charged for an interment. This is because there is not enough evidence of fault by the Council to warrant an investigation.