Cemeteries and crematoria


Recent statements in this category are shown below:

  • Watford Borough Council (19 010 835)

    Statement Not upheld Cemeteries and crematoria 04-Mar-2020

    Summary: Mrs X complains about a number of matters relating to the Council's management of a cemetery and how it has managed contact with her. There was no fault in the Council's actions.

  • North West Leicestershire District Council (19 006 913)

    Statement Not upheld Cemeteries and crematoria 28-Jan-2020

    Summary: Mrs B complains the Council planted a memorial tree next to her late partner's grave at the request of his estranged sister. Mrs B says the sister adorned the tree with plaques and other items, which caused her distress. The Ombudsman does not find fault in the Council's decision to plant the tree or in how it responded to Mrs B's complaint.

  • North West Leicestershire District Council (19 006 509)

    Statement Not upheld Cemeteries and crematoria 28-Jan-2020

    Summary: Mrs B complains the Council planted a memorial tree next to her late brother's grave at the request of their estranged sister. Mrs B says the sister adorned the tree with plaques and other items, which caused her, and her parents, distress. The Ombudsman does not find fault in the Council's decision to plant the tree or in how it responded to Mrs B's complaint.

  • Kirklees Metropolitan Borough Council (19 015 585)

    Statement Upheld Cemeteries and crematoria 23-Jan-2020

    Summary: The Ombudsman will not investigate Mr L's complaint about the loss of recorded music at his father's funeral. The Council has offered suitable remedial action and it is unlikely an investigation would result in a substantively different outcome.

  • Middlesbrough Borough Council (19 001 260)

    Statement Upheld Cemeteries and crematoria 09-Jan-2020

    Summary: Mrs Y complained the Council allowed her brother to scatter her parents' ashes without gaining her authority. The Council was at fault. To remedy the injustice caused it has agreed to apologise, pay Mrs Y £300 to recognise the distress caused and refund payment for the remaining time on the vault lease. It will also review its procedures and provide training to staff to prevent the fault recurring.

  • Wigan Metropolitan Borough Council (19 004 731)

    Statement Not upheld Cemeteries and crematoria 27-Nov-2019

    Summary: Mrs X complained the Council failed to ensure her father, Mr Y, was buried properly. She also said the cemetery workers employed by the Council behaved inappropriately. She said this caused her and her family distress and upset. There was no fault in the Council's actions.

  • London Borough of Lambeth (19 010 757)

    Statement Upheld Cemeteries and crematoria 20-Nov-2019

    Summary: The Ombudsman will not investigate this complaint about problems the complainant had in getting a memorial plaque for his late father's grave. This is because the Council has already provided a fair and proportionate remedy and it is unlikely an investigation would lead to a different outcome.

  • Gedling Borough Council (19 006 324)

    Statement Not upheld Cemeteries and crematoria 18-Nov-2019

    Summary: Mrs X complained about the actions taken by the Council when it removed the surround from her mother's grave without her knowledge and then, after it had agreed to lay grass on the grave, failed to properly care for it. Mrs X said this caused her and her sister distress. The Council was not at fault.

  • Derbyshire Dales District Council (19 001 038)

    Statement Not upheld Cemeteries and crematoria 04-Oct-2019

    Summary: Mrs X complained the Council buried her son in an area of a cemetery it should have known had flooding problems. The Council was not at fault for allowing the burial in that area as there was no evidence of persistent flooding issues at that time. The Council has acted appropriately by taking action to remove excess water in the area and it will take further measures to continue to address this. It has also offered to undertake remedial work to remedy any damage caused to Mrs X's son's grave by flooding.

  • Kirklees Metropolitan Borough Council (18 014 651)

    Statement Upheld Cemeteries and crematoria 17-Jul-2019

    Summary: Miss Y complains the Council wrongly laid down the gravestone of her grandparents. The Ombudsman finds the Council did not act in accordance with its own procedures or government guidance when inspecting the memorial and has no records to show how and why it laid down the gravestone. The Council has agreed to apologise and arrange for the headstone to be reinstated. The Council will also contact others similarly affected by the faulty inspections.