Statement Not upheld Cemeteries and crematoria 20-Jul-2021
Summary: Mr X complained the Council increased the cost of his parent's memorial plaque at the time of its recent renewal date. He said he was not informed the cost would increase at the next renewal date. There is no evidence of fault by the Council.
Statement Upheld Cemeteries and crematoria 15-Jul-2021
Summary: We will not investigate this complaint about the management of a burial plot. We are satisfied with the Council's actions to resolve the complaint. Further investigation is unlikely to lead to a different outcome.
Statement Upheld Cemeteries and crematoria 17-Jun-2021
Summary: Mrs X complained about how the Council maintained one of its cemeteries and kept it safe for disabled users. The Council's inspection records and communication were flawed. This caused Mrs X uncertainty and distress. The Council has agreed to apologise to Mrs X.
Statement Upheld Cemeteries and crematoria 29-Mar-2021
Summary: We will not investigate this complaint about a Council error concerning the purchase of burial plots in 2011. This is because the Council has provided a fair remedy.
Statement Upheld Cemeteries and crematoria 09-Mar-2021
Summary: We will not investigate this complaint about the Council burying the complainant's mother in the wrong burial plot. This is because the Council has offered a fair remedy.
Statement Not upheld Cemeteries and crematoria 08-Jan-2021
Summary: Mr X complains about delays and errors frustrating his attempts to transfer the ownership of a family grave to himself. We have discontinued our investigation of this complaint as we believe any injustice caused to Mr X is not significant enough to justify our involvement.
Statement Upheld Cemeteries and crematoria 17-Nov-2020
Summary: The Ombudsman will not investigate Mrs X's complaint that the Council has allowed another person to be buried partly in her cemetery plot. This is because the Council has offered a suitable remedy for Mrs X's injustice and we cannot say it must exhume the other person from their grave as she would like.
Statement Upheld Cemeteries and crematoria 10-Nov-2020
Summary: the Council marked a grave too far over for Mr B's granddaughter's interment which meant further digging had to take place on the day of the funeral. That delayed the interment, caused Mr B and the parents of the child distress and led to them having to go to time and trouble to pursue a complaint. An apology, agreement to follow the procedure on child burials and payment to Mr B on behalf of the family is satisfactory remedy.
Statement Upheld Cemeteries and crematoria 02-Sep-2020
Summary: Mrs C complained about the location of her late husband's grave and the fact it is prone to flooding. She says the grave will only be dry for three months of the year and it is causing significant distress to her and her family. The Ombudsman finds the Council was at fault for its communication with Mrs C. However, we also found the Council has already offered a suitable remedy for the injustice caused by the fault.
Statement Upheld Cemeteries and crematoria 22-Jul-2020
Summary: The Ombudsman will not investigate this complaint about the compensation the Council offered after it prepared the wrong plot for a burial. This is because the Council has offered a fair and proportionate remedy.