Recent statements in this category are shown below:
Statement Upheld Cemeteries and crematoria 08-Feb-2019
Summary: The Ombudsman found fault on Mr G's complaint about the Council failing to tell him before 2017 that a transfer form he and his siblings signed in 1998 for his father's grave rights to pass to him was invalid. The form he signed failed to give proper information about who had to sign it. It was not at fault for accepting the statutory declaration his mother signed transferring the rights to his sister. The agreed action, an apology and £300 for his distress, remedies the injustice caused.
Statement Upheld Cemeteries and crematoria 29-Nov-2018
Summary: Mr and Mrs X complain about the Council's handling of their complaint about administrative errors regarding their child, Y's grave. The Council is at fault. Its errors in a burial register left Mr and Mrs X uncertain about which grave Y was buried in. The Council's handling of their complaint meant it took too long to take appropriate action to resolve uncertainty about the location of Y's grave. This caused Mr and Mrs X further avoidable uncertainty and distress. The Council agreed to pay Mr and Mrs X £400 in recognition of the uncertainty and distress caused.
Statement Not upheld Cemeteries and crematoria 21-Nov-2018
Summary: Mr X complained the Council failed to maintain the memorial garden to a satisfactory standard and that a gardener did not move away when the family visited a memorial. The Council has taken action to address the weeds and advised Mr X of how to request solitude when visiting a memorial. There is insufficient outstanding injustice to Mr X to warrant further investigation of the complaint and it is unlikely further investigation would lead to a different outcome.
Statement Not upheld Cemeteries and crematoria 25-Oct-2018
Summary: Mr X complained about the impact of grass cutting at a cemetery on his family's plot which he maintains to a high standard. The Council has put procedures in place to reduce the impact on Mr X's plot and is not at fault.
Statement Upheld Cemeteries and crematoria 13-Apr-2018
Summary: Miss B complains on behalf of her family about the circumstances surrounding the burial of her father-in-law, Mr X. Mr X was buried in the wrong plot and had to be exhumed and buried in the correct plot. The Council has accepted it was at fault. There was fault by the Council when Mr X was interred in the wrong plot. The Council has apologised and met all the associated costs. To recognise the distress to the family the Council will pay them £1500.
Statement Not upheld Cemeteries and crematoria 09-Mar-2018
Summary: Mrs C complains about the Council's refusal to hold an independent inquiry into cremation practices; the adequacy of its own investigation; the delay in publishing its findings; the timing and method of publication and not properly engaging with and supporting affected parents. The Ombudsman will not investigate these matters further. This is because the Ombudsman cannot investigate the decision not to hold an independent inquiry as this has been considered by a Government Minister and further investigation on the remining issues will not achieve a worthwhile outcome for Mrs C.
Statement Upheld Cemeteries and crematoria 28-Feb-2018
Summary: Mrs X complains the Council failed to carry out a maintenance agreement to tend her father's grave. The Ombudsman found fault because the Council had a lack of records about grave planting in 2016. But this fault did not cause Mrs X a significant injustice and the Council has agreed to pay Ms X £75 as a good will gesture. So, the Ombudsman has completed his investigation.
Statement Not upheld Cemeteries and crematoria 29-Jan-2018
Summary: There was no fault by the Council when there was a burial in the plot next to the grave of the complainant's mother. The Council responded to Mr B's complaint properly and there is no evidence of wider fault in the Council's maintenance of the cemetery or in its responses to Mr B.
Statement Upheld Cemeteries and crematoria 24-Jan-2018
Summary: The Ombudsman found fault by the Council on Ms T's complaint about its policy change in 2014 on the number of interments allowed in a cremated remains plot. The Council failed to ensure in 2009 that the plots were large enough to accommodate the number of interments allowed and comply with the law. The Council failed to take a pro-active approach to notifying existing leaseholders about the change which may affect their plans. The agreed action and offer of free neighbouring plot remedies the avoidable injustice caused.
Statement Upheld Cemeteries and crematoria 23-Jan-2018
Summary: There were faults in how the Council dealt with Mrs B about the expiry of a lease on a memorial at its crematorium. At my recommendation, the Council has agreed to pay Mrs B £300 and improve the information it gives to people who lease memorials.