Ashford Borough Council (24 001 537)

Statement Closed after initial enquiries Cemeteries and crematoria 10-Jun-2024

Summary: We will not investigate this complaint about the condition of a grave. This is because there is insufficient evidence of fault by the Council.

Nottingham City Council (24 000 416)

Statement Closed after initial enquiries Cemeteries and crematoria 27-May-2024

Summary: We will not investigate this complaint about the Council’s decision not to provide a headstone for the complainant’s relative. This is because there is insufficient evidence of fault by the Council.

Coventry City Council (24 000 462)

Statement Closed after initial enquiries Cemeteries and crematoria 22-May-2024

Summary: We will not investigate this complaint about the Council’s application of a Memorial Permit fee at its cemeteries. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Middlesbrough Borough Council (23 020 027)

Statement Closed after initial enquiries Cemeteries and crematoria 16-May-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his 2022 claim for compensation. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now, two years later.

Newcastle upon Tyne City Council (23 018 596)

Statement Closed after initial enquiries Cemeteries and crematoria 16-May-2024

Summary: We will not investigate this complaint about the Council’s management of a headstone test it carried out on Mr X’s relative’s grave. This is because an investigation would be unlikely to find fault with the Council’s actions and Mr X has not sustained a personal injustice due to this matter.

Broxtowe Borough Council (23 021 402)

Statement Closed after initial enquiries Cemeteries and crematoria 13-May-2024

Summary: We will not investigate this complaint about cemetery fees because there is not enough evidence of fault by the Council.

Newcastle upon Tyne City Council (23 019 568)

Statement Closed after initial enquiries Cemeteries and crematoria 23-Apr-2024

Summary: We will not investigate this complaint about work carried out by the Council’s Bereavement Services at a cemetery frequented by Ms X. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Walsall Metropolitan Borough Council (23 016 549)

Statement Closed after initial enquiries Cemeteries and crematoria 17-Apr-2024

Summary: We will not investigate this complaint about the Council’s alleged failure to take action regarding grave sites which do not comply with the Council’s guidelines. This is because an investigation would be unlikely to find fault with the Council’s actions and the personal injustice to Mr X is minimal.

London Borough of Hammersmith & Fulham (23 018 246)

Statement Closed after initial enquiries Cemeteries and crematoria 10-Apr-2024

Summary: We will not investigate this complaint about the Council’s decision to refuse an application for the installation of a memorial. This is because there is no indication of significant fault on the Council’s part.

Rother District Council (23 012 321)

Statement Upheld Cemeteries and crematoria 28-Mar-2024

Summary: Miss C complained about the arrangements made for the burial of her mother at a Council run cemetery. We do not find fault with the location of the grave. However, there was fault by contractors on the day of the service and the Council was unclear about charges for a proposed disinterment. This has caused distress for Miss C. The Council has accepted these findings and at the end of this statement we set out action it has agreed to take to remedy the injustice.