Cemeteries and crematoria


Recent statements in this category are shown below:

  • Nuneaton & Bedworth Borough Council (20 000 426)

    Statement Not upheld Cemeteries and crematoria 08-Jan-2021

    Summary: Mr X complains about delays and errors frustrating his attempts to transfer the ownership of a family grave to himself. We have discontinued our investigation of this complaint as we believe any injustice caused to Mr X is not significant enough to justify our involvement.

  • Broxtowe Borough Council (20 006 034)

    Statement Upheld Cemeteries and crematoria 17-Nov-2020

    Summary: The Ombudsman will not investigate Mrs X's complaint that the Council has allowed another person to be buried partly in her cemetery plot. This is because the Council has offered a suitable remedy for Mrs X's injustice and we cannot say it must exhume the other person from their grave as she would like.

  • Northampton Borough Council (19 018 143)

    Statement Upheld Cemeteries and crematoria 10-Nov-2020

    Summary: the Council marked a grave too far over for Mr B's granddaughter's interment which meant further digging had to take place on the day of the funeral. That delayed the interment, caused Mr B and the parents of the child distress and led to them having to go to time and trouble to pursue a complaint. An apology, agreement to follow the procedure on child burials and payment to Mr B on behalf of the family is satisfactory remedy.

  • Mole Valley District Council (19 020 608)

    Statement Upheld Cemeteries and crematoria 02-Sep-2020

    Summary: Mrs C complained about the location of her late husband's grave and the fact it is prone to flooding. She says the grave will only be dry for three months of the year and it is causing significant distress to her and her family. The Ombudsman finds the Council was at fault for its communication with Mrs C. However, we also found the Council has already offered a suitable remedy for the injustice caused by the fault.

  • Solihull Metropolitan Borough Council (20 000 723)

    Statement Upheld Cemeteries and crematoria 22-Jul-2020

    Summary: The Ombudsman will not investigate this complaint about the compensation the Council offered after it prepared the wrong plot for a burial. This is because the Council has offered a fair and proportionate remedy.

  • Watford Borough Council (19 010 835)

    Statement Not upheld Cemeteries and crematoria 04-Mar-2020

    Summary: Mrs X complains about a number of matters relating to the Council's management of a cemetery and how it has managed contact with her. There was no fault in the Council's actions.

  • North West Leicestershire District Council (19 006 913)

    Statement Not upheld Cemeteries and crematoria 28-Jan-2020

    Summary: Mrs B complains the Council planted a memorial tree next to her late partner's grave at the request of his estranged sister. Mrs B says the sister adorned the tree with plaques and other items, which caused her distress. The Ombudsman does not find fault in the Council's decision to plant the tree or in how it responded to Mrs B's complaint.

  • North West Leicestershire District Council (19 006 509)

    Statement Not upheld Cemeteries and crematoria 28-Jan-2020

    Summary: Mrs B complains the Council planted a memorial tree next to her late brother's grave at the request of their estranged sister. Mrs B says the sister adorned the tree with plaques and other items, which caused her, and her parents, distress. The Ombudsman does not find fault in the Council's decision to plant the tree or in how it responded to Mrs B's complaint.

  • Kirklees Metropolitan Borough Council (19 015 585)

    Statement Upheld Cemeteries and crematoria 23-Jan-2020

    Summary: The Ombudsman will not investigate Mr L's complaint about the loss of recorded music at his father's funeral. The Council has offered suitable remedial action and it is unlikely an investigation would result in a substantively different outcome.

  • Middlesbrough Borough Council (19 001 260)

    Statement Upheld Cemeteries and crematoria 09-Jan-2020

    Summary: Mrs Y complained the Council allowed her brother to scatter her parents' ashes without gaining her authority. The Council was at fault. To remedy the injustice caused it has agreed to apologise, pay Mrs Y £300 to recognise the distress caused and refund payment for the remaining time on the vault lease. It will also review its procedures and provide training to staff to prevent the fault recurring.

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