Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.


Recent statements in this category are shown below:

  • Birmingham City Council (21 007 453)

    Statement Upheld COVID-19 16-Feb-2022

    Summary: There was no fault by the Council in its decision to suspend part of its pest control service during the COVID-19 pandemic. This was a decision it was entitled to take, and we have no grounds to question it. The Council's handling of the complainant's complaint was poor, but this did not cause a significant injustice. We have therefore completed our investigation.

  • Uttlesford District Council (21 008 290)

    Statement Upheld COVID-19 03-Feb-2022

    Summary: We found fault with the way the Council handled Mr C's temporary event notice and the advice it gave about his party. The Council agreed actions to remedy the injustice to Mr C.

  • London Borough of Southwark (20 013 511)

    Statement Upheld COVID-19 07-Dec-2021

    Summary: We have discontinued our investigation of a complaint about noise nuisance, arising from temporary access arrangements for a leisure centre. This is because the temporary arrangements have now been removed, and so there is no value to further investigation. The Council was at fault, because of how it addressed the situation as a potential statutory nuisance, but this did not cause the complainant an injustice. We have not investigated a complaint about ongoing noise nuisance from the leisure centre, because the complainant has a right to apply to the courts about it.

  • London Borough of Brent (20 001 601)

    Statement Upheld COVID-19 11-Oct-2021

    Summary: Mrs X complained about the way the Council responded to reports about noise nuisance and anti-social behaviour from a neighbour's building site during the first COVID-19 national lockdown. The Ombudsman found there was fault causing injustice resulting from Council delays and periods of inaction. We have not seen evidence that had this fault not occurred the outcome would likely have been different, but the Council agreed to provide an improved remedy.

  • Scarborough Borough Council (20 011 085)

    Statement Upheld COVID-19 10-Sep-2021

    Summary: Mrs B complained the Council charged the full year's fee for her holiday let waste collection service despite no service being provided at three times during the year. The Ombudsman found the Council failed to give clear information about which waste collection services were suspended. It agreed to offer Mrs B a remedy.

  • Bedford Borough Council (20 006 898)

    Statement Upheld COVID-19 02-Jul-2021

    Summary: Mr X complained the Council delayed removing harmful waste from his neighbour's garden. He said this affected his health and well-being and spoilt the enjoyment of his home. The Ombudsman found fault causing injustice when the Council allowed matters to drift and failed to consider alternate enforcement measures sooner.

  • London Borough of Haringey (20 005 321)

    Statement Upheld COVID-19 06-Apr-2021

    Summary: The Council was entitled to decide dogs should be kept on leads in all areas, as part of its social distancing measures during the Covid-19 pandemic. However, the Council's explanations of its dog control powers were confusing and contradictory, which is fault. This did not cause a substantive injustice to the complainant, but the Council has agreed to ensure officers properly understand the orders on which its powers are based.

  • Dorset Council (20 002 610)

    Statement Not upheld COVID-19 30-Mar-2021

    Summary: Mrs D complains the Council failed to deal effectively with anti-social behaviour which arose after it moved homeless people into hotels near her home during the COVID-19 lockdown. We have not found fault.

  • Devon County Council (20 004 398)

    Statement Not upheld COVID-19 19-Jan-2021

    Summary: X complains the Council closed their local Household Waste Recycling Centre to pedestrians when it reopened in May 2020 following temporary closure due to COVID-19. We do not uphold the complaint, finding the Council could reasonably take this action as part of a package of measures designed to limit use of the site and maintain social distancing on re-opening.

  • North Lincolnshire Council (20 001 502)

    Statement Not upheld COVID-19 26-Nov-2020

    Summary: There is no fault by the Council in limiting mourners at a funeral because the decision was in line with government guidance at the time.