Statement Upheld Trees 30-Jul-2021
Summary: The Council had failed to respond to Mr X's complaint about its decision to approve works to a protected tree. We found the Council suitably put matters right when it then apologised and replied to the complaint.
Statement Upheld Trees 13-Jul-2021
Summary: We will not investigate this complaint about a claim for damage to his car caused by a falling tree branch. We cannot determine legal claims about liability for negligence and the Council has agree to settle his claim.
Statement Upheld Trees 09-Jul-2021
Summary: Mr and Mrs X complained about the way the Council dealt with unauthorised works they reported to protected trees. There was no fault in the way the Council responded to their reports. However, there was fault in the way a Tree Preservation Order (TPO) was originally made. The Council remedied the complaint appropriately by apologising to Mr and Mrs X for the impact this had in the local area.
Statement Not upheld Trees 30-Jun-2021
Summary: Mr X complains, on behalf of a campaign group, that the Council failed to properly consider their representations about the ownership of a strip of land which contained protected trees. We decided we should discontinue our investigation into Mr X's complaint. This is because the central issue is a boundary dispute that we cannot resolve. We also considered we could not achieve a worthwhile outcome through an investigation.
Statement Upheld Trees 18-Jun-2021
Summary: Mr X complained about the Council's failure to impose a planning condition on a planning permission for development on land next to his home. Mr X said that because of this failure, trees and a hedge that protect his outlook are no longer protected. There was fault in the way the Council made its decision causing injustice to Mr X and others, which it has agreed to remedy.
Statement Not upheld Trees 16-Jun-2021
Summary: Mr A says he was unable to work for a day because the Council failed to notify him when his damaged car could be collected from a car park. The Ombudsman has discontinued the investigation because it is unlikely we would find fault or could add to previous investigation by the Council.
Statement Upheld Trees 11-May-2021
Summary: Mr D complains about delay and a lack of clarity regarding works to trees near his home. The Ombudsman has found evidence of fault by the Council and intends to uphold the complaint and complete the investigation because the Council agrees to pay Mr D redress.
Statement Upheld Trees 07-May-2021
Summary: Mrs Y complains the Council has delayed in dealing with her complaint about a dangerous tree. Mrs Y says the tree overhangs her garden shed and could cause damage to the roof and valuable objects inside. The Ombudsman finds fault in how the Council has dealt with Mrs Y's report of a dangerous tree.
Statement Upheld Trees 09-Apr-2021
Summary: Mr X complained the Council mistakenly cut back a tree he owns which was on his private land. The Council accepted it was wrong to cut Mr X's tree and it agreed to offer him a remedy.
Statement Not upheld Trees 29-Mar-2021
Summary: Mr X complained the Council failed to transfer a tree preservation order from a felled oak tree to a replacement sapling near his home. The Council was not at fault. The replacement sapling was planted under a condition of the Tree Preservation decision notice, which gave permission to fell the oak tree. The Council decided not to award the replacement sapling with a tree preservation order. There was no fault in that decision.