Surrey County Council (25 001 001)

Statement Closed after initial enquiries Trees 21-Apr-2025

Summary: We will not investigate Mrs B’s complaint that she suffered an injury due to the Council’s failure to remove a dangerous tree. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Brighton & Hove City Council (24 021 137)

Statement Closed after initial enquiries Trees 16-Apr-2025

Summary: We will not investigate Mrs X’s complaint about damage caused by a Council owned tree and a personal injury claim for her child, Y. This is because it is reasonable for Mrs X to take the matter to court.

Wakefield City Council (24 013 313)

Statement Closed after initial enquiries Trees 13-Apr-2025

Summary: We cannot investigate Mr X’s complaint about Council delay in deciding and telling him about a planning application as he appealed to the Planning Inspector. We will not investigate his complaint about the Council’s handling of his complaint as it is not a good use of our resources.

London Borough of Haringey (24 022 334)

Statement Closed after initial enquiries Trees 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint that a Council owned tree damaged her shed. This is because it is reasonable for her to take the matters complained about to court.

City of York Council (24 017 559)

Statement Closed after initial enquiries Trees 31-Mar-2025

Summary: We will not investigate this complaint about the Council charging the complainant for removing wood from his fallen tree from the highway. We cannot decide whether the Council is liable for the cost. This is a matter for the Council’s insurer or the courts. Also, we will not investigate a complaint that the Council has failed to provide information. It is reasonable to expect Mr X to complain to the Information Commissioner’s Office on this point.

London Borough of Barking & Dagenham (24 022 849)

Statement Closed after initial enquiries Trees 28-Mar-2025

Summary: We cannot investigate Mr B’s complaint about the Council cutting down trees in his garden. This is because we cannot investigate complaints about the management of social housing by councils.

London Borough of Bexley (24 021 053)

Statement Closed after initial enquiries Trees 26-Mar-2025

Summary: We will not investigate Mr X’s complaint about a Council refusal to grant permission for work on a tree which has a Tree Preservation Order as he has appealed to the Planning Inspector.

London Borough of Islington (24 020 380)

Statement Closed after initial enquiries Trees 25-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision not to fell a tree. This is because there is insufficient evidence of fault by the Council and we cannot investigate the actions of the housing service.

London Borough of Hammersmith & Fulham (24 005 141)

Statement Upheld Trees 21-Mar-2025

Summary: Ms A complained the Council failed to properly maintain a tree around her property and gave her incorrect information about who was responsible for it. We found the Council at fault for delays in responding to Ms A and delay in taking action when Ms A raised her concerns. The Council agreed to apologise to Ms A and make a payment to recognise the avoidable distress it caused her.

Hertfordshire County Council (24 019 264)

Statement Closed after initial enquiries Trees 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to plant a tree near his property, and its handling of the matter. This is because there is not enough evidence of fault to justify investigating.