Recent statements in this category are shown below:
Statement Not upheld Trees 08-Jan-2019
Summary: Mrs Y complains about leaf fall from a council owned tree. She says the tree is a hazard and should be removed. The Council has pruned the tree and advised Mrs Y to make contact to arrange a sweep of the pavement if there is excessive leaf fall. The Ombudsman does not uphold the complaint because we do not find fault in the Council's actions.
Statement Not upheld Trees 02-Jan-2019
Summary: The complainant says the Council refused to maintain a tree outside his property, which was overhanging his garden. However, the Ombudsman has found no fault with the way the Council handled the request.
Statement Upheld Trees 13-Dec-2018
Summary: Mr B complains about the Council's decision to fell street trees on the road where he lives. We find fault in the lack of detail published by the Council in response to independent advice it received saying it could save some of the trees. However, we do not consider the fault led to an injustice as the Council later provided more justification for its position.
Statement Upheld Trees 12-Dec-2018
Summary: Mrs C complains about the Council's response to her reports about tree removal in a conservation area and planning breaches. Mrs C says the village has lost the amenity value of the trees and she suffers noise disturbance. The Ombudsman has found fault by the Council as it has no record of its reasons for not acting earlier about the tree removal. The Ombudsman considers the action the Council has already taken in requiring a replacement tree and issuing a planning enforcement notice with some agreed follow up actions and improvements to its record keeping are enough to remedy Mrs C's injustice.
Statement Not upheld Trees 04-Dec-2018
Summary: Mrs X complains that a tree on the highway outside her house blocks light entering her property. She complains the Council will not maintain the tree. We have found no fault in the actions of the Council and have closed our investigation.
Statement Not upheld Trees 16-Oct-2018
Summary: Miss X complains the Council has delayed in carrying out work on trees adjacent to her home which have damaged her property, and it has failed to respond to her correspondence and complaint about the matter. The Ombudsman has discontinued the investigation into this complaint because we cannot decide whether the Council is responsible for the damage caused to her property, nor can we award damages. If Miss X wants to pursue the matter she can raise it in a court of law or pursue an insurance claim, if necessary. In addition, the Council has now confirmed when the work will be completed.
Statement Not upheld Trees 12-Oct-2018
Summary: Mr X complained the Council did not pollard a tree outside his house after agreeing it would. The Council is not at fault. The Council has planned works to complete the pollarding of trees in the winter season.
Statement Upheld Trees 12-Oct-2018
Summary: Mrs X complained the Council failed to follow the proper process before removing trees on land near her home. Mrs X says the loss of the trees has caused an impact on her amenity. There was fault by the Council, which it should remedy.
Statement Not upheld Trees 17-Sep-2018
Summary: Ms X complains about the failure to enforce replanting conditions on a protected tree application and delay in dealing with her complaint about this. The Council used its professional judgement to decide enforcement action was not expedient. There is no fault in this decision. It has apologised for the delay in responding to Ms X's complaint.
Statement Not upheld Trees 12-Sep-2018
Summary: There was no fault in how the Council considered several issues relating to the protection of trees. For this reason, the Ombudsman has completed his investigation.