Peterborough City Council (25 012 109)

Statement Closed after initial enquiries Trees 16-Sep-2025

Summary: We will not investigate Mrs B’s complaint that Council-owned trees damaged her property. This is because it is reasonable for Mrs B to take the Council to court.

Maidstone Borough Council (25 008 315)

Statement Upheld Trees 14-Sep-2025

Summary: We will not investigate this complaint about the Council not progressing Mr X’s application for a Tree Preservation Order. This is because the Council has agreed to conduct a new assessment of the trees and this provides a suitable remedy for Mr X.

London Borough of Bromley (24 010 310)

Statement Upheld Trees 11-Sep-2025

Summary: Mr X complained about the Council’s decision to make a Tree Preservation Order permanent even after his objections. We found the Council was at fault for not properly considering Mr X's comments. This caused Mr X frustration and uncertainty about the Council’s decision making. We recommended the Council should apologise and pay Mr X £300 to remedy the injustice its actions caused him.

London Borough of Lewisham (25 004 217)

Statement Closed after initial enquiries Trees 10-Sep-2025

Summary: We will not investigate this complaint about the Council’s refusal to deal with a report of brambles encroaching on Ms X’s property from the grounds of a school. We cannot investigate complaints about the internal management of schools.

Thanet District Council (25 010 960)

Statement Closed after initial enquiries Trees 09-Sep-2025

Summary: We cannot investigate Mr B’s complaint about the Council’s response to his concerns about nuisance trees at a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Birmingham City Council (25 005 424)

Statement Closed after initial enquiries Trees 03-Sep-2025

Summary: We will not investigate Mr X’s complaint about damage to his relative’s property allegedly caused by a tree belonging to the Council. This is because it would be reasonable to expect Mr X to proceed with his claim to courts to determine the Council’s liability for the claimed loss. Also, we cannot achieve the outcome requested.

London Borough of Waltham Forest (24 018 687)

Statement Closed after initial enquiries Trees 31-Aug-2025

Summary: We will not investigate this complaint about damage by a Council owned tree to the complainant’s property. It is reasonable to expect the complainant to go to court.

South Ribble Borough Council (25 008 813)

Statement Closed after initial enquiries Trees 31-Aug-2025

Summary: We will not investigate this complaint about trees the complainant alleges have damaged his property. This is because it is a matter that needs to be determined in court.

Somerset Council (25 003 713)

Statement Closed after initial enquiries Trees 27-Aug-2025

Summary: We will not investigate this complaint about the Council’s refusal to provide advice on how Ms X can deal with a Council owned tree which is growing on her boundary. She says the tree has damaged the existing fence and is preventing her from installing a new secure boundary fence. We have not seen enough evidence of fault in the Council’s actions. Also, we cannot require the Council to remove the tree or decide if the Council is liable for the damage to Ms X’s property and whether it is responsible for her being unable to secure her boundary.

Isle of Wight Council (25 004 302)

Statement Closed after initial enquiries Trees 26-Aug-2025

Summary: We will not investigate this complaint about the Council’s decision to approve an application for work on protected trees. There is not enough evidence of fault in the Council’s actions to justify an investigation.