Surrey County Council (23 008 892)

Statement Closed after initial enquiries Trading standards 10-Oct-2023

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to pursue action against a company under its Trading Standards function. This is because the Council’s decision does not cause Mr X significant injustice.

London Borough of Hammersmith & Fulham (23 008 972)

Statement Closed after initial enquiries Trading standards 09-Oct-2023

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to prosecute a trader he paid more than £3,000 to. This is because there is not enough evidence of fault by the Council and the injustice Mr X claims stems from the actions of the trader and not the Council.

Hampshire County Council (23 010 240)

Statement Closed after initial enquiries Trading standards 01-Oct-2023

Summary: We cannot investigate Mr B’s complaint that the Council did not disclose relevant information when it took him to court. This is because we cannot investigate complaints about the start of court action or what happened at court.

Central Bedfordshire Council (23 008 080)

Statement Closed after initial enquiries Trading standards 27-Sep-2023

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to prosecute a builder under its Trading Standards function. This is because there is not enough evidence of fault by the Council and we cannot achieve any worthwhile outcome for Mr X.

Stockport Metropolitan Borough Council (23 006 735)

Statement Closed after initial enquiries Trading standards 10-Sep-2023

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to take action against an online retailer under its Trading Standards function for an alleged breach of contract. This is because there is not enough evidence of fault by the Council or to show its actions caused Ms X significant injustice.

London Borough of Barnet (23 007 045)

Statement Closed after initial enquiries Trading standards 04-Sep-2023

Summary: We will not investigate Mr X’s complaint about the Council’s decision not conduct an investigation into a trader who failed to properly install his boiler. This is because the complaint is late and there is not enough evidence of fault by the Council or to show its decision caused Mr X significant injustice.

South Gloucestershire Council (23 003 523)

Statement Closed after initial enquiries Trading standards 05-Jul-2023

Summary: We will not investigate this complaint about the actions of Trading Standards Officers. The complaint is late, and we have seen no good reason to exercise discretion in this case.

Southampton City Council (23 000 801)

Statement Closed after initial enquiries Trading standards 04-Jul-2023

Summary: We will not investigate this complaint about the Council’s investigation into the actions of a builder and its decision not to prosecute. This is because there is not enough evidence of fault by the Council. Also, Mrs X’s injustice is a result of the actions of the builder, rather than any fault by the Council.

Royal Borough of Windsor and Maidenhead Council (22 017 766)

Statement Closed after initial enquiries Trading standards 17-Apr-2023

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a Trading Standards matter. This is because the Council’s actions did not cause Mr X significant injustice.

Worcestershire County Council (22 014 707)

Statement Closed after initial enquiries Trading standards 27-Feb-2023

Summary: We will not investigate Mrs X’s complaint about the Council’s investigation into the actions of a local builder. This is because Mrs X’s injustice lies in financial loss resulting from the actions of the builder, rather than any fault by the Council.