Trading standards


Recent statements in this category are shown below:

  • Essex County Council (17 010 392)

    Statement Closed after initial enquiries Trading standards 26-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to prosecute the company that sold Mr X a car. It is unlikely that we would find fault in the Council's action. Also the Council's decision not to prosecute has not caused Mr X an injustice which warrants our involvement.

  • Staffordshire County Council (16 017 920)

    Statement Closed after initial enquiries Trading standards 18-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's failure to tell Ms P about a court case she wished to take part in. An investigation would not add to what is already known and would not provide an improved remedy to what the court has already agreed.

  • London Borough of Lewisham (17 000 056)

    Statement Upheld Trading standards 24-Aug-2017

    Summary: The Council was not at fault for refusing to investigate Mr B's trading standards complaint about a double glazing company. Neither Mr B nor the company are located within the Council area. However, the Council was at fault for delays in responding to Mr B's queries, and for not responding to a complaint about the delays. It has now responded to Mr B and has apologised, so his injustice has been remedied.

  • Bath and North East Somerset Council (16 015 966)

    Statement Upheld Trading standards 14-Aug-2017

    Summary: There was fault by the Council in the conduct of mediation carried out by trading standards officers. That led a suspicion of bias and a loss of confidence in the process. There was also fault in record keeping and the provision of information, but that did not lead to significant injustice requiring remedy.

  • Nottinghamshire County Council (17 004 731)

    Statement Closed after initial enquiries Trading standards 24-Jul-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's Trading Standards decision not to take action against a business in its area. It is unlikely the Ombudsman would find fault in the way it was reached.

  • Royal Borough of Windsor and Maidenhead Council (17 003 266)

    Statement Closed after initial enquiries Trading standards 11-Jul-2017

    Summary: We will not investigate Mrs B's complaint about the way the Council has responded to her complaints about a trader. Further consideration of the complaint is unlikely to find fault causing an injustice to Mrs B.

  • London Borough of Hounslow (17 003 267)

    Statement Closed after initial enquiries Trading standards 11-Jul-2017

    Summary: We will not investigate Mrs B's complaint about the way the Council has responded to her complaints about a trader. Further consideration of the complaint is unlikely to find fault causing an injustice to Mrs B.

  • Devon County Council (17 003 288)

    Statement Closed after initial enquiries Trading standards 05-Jul-2017

    Summary: The Ombudsman will not investigate Mr M's complaint about the way the Council's Trading Standards handled his complaint about misleading labelling. The matter, although he found it frustrating, has not caused Mr M a significant injustice.

  • Doncaster Metropolitan Borough Council (17 002 779)

    Statement Closed after initial enquiries Trading standards 16-Jun-2017

    Summary: The Ombudsman will not investigate this complaint that the Council has unreasonably decided not to prosecute a company that sold the complainant goods of an unacceptable quality. It is unlikely he would find evidence that fault by the Council has caused the complainant an injustice which warrants his involvement.

  • West Yorkshire Trading Standards Service (17 001 173)

    Statement Closed after initial enquiries Trading standards 26-May-2017

    Summary: Mr X complained about an investigation by trading standards officers on his business premises. He says the Trading Standards Service acted in a disproportionate manner. The Ombudsman will not investigate this complaint. There is insufficient evidence of any fault which has caused injustice to Mr X.

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