Wakefield City Council (24 020 462)

Statement Closed after initial enquiries Trading standards 01-Apr-2025

Summary: We will not investigate this complaint about trading standards because there is not enough evidence of fault to justify investigating.

Durham County Council (24 021 215)

Statement Closed after initial enquiries Trading standards 01-Apr-2025

Summary: We will not investigate this complaint about trading standards because it is late with no good reason to exercise discretion to investigate it now.

Brighton & Hove City Council (24 020 606)

Statement Closed after initial enquiries Trading standards 27-Mar-2025

Summary: We will not investigate this complaint about trading standards because any injustice is not significant enough to justify our involvement and we cannot achieve the outcome Mr Y is seeking.

Wiltshire Council (24 021 086)

Statement Closed after initial enquiries Trading standards 26-Mar-2025

Summary: We will not investigate this complaint about trading standards because further investigation would not lead to a different outcome and any remaining injustice is not significant enough to justify our involvement.

Wirral Metropolitan Borough Council (24 018 231)

Statement Closed after initial enquiries Trading standards 20-Mar-2025

Summary: We will not investigate Mr X’s complaint about a trading standards matter. This is because there is not enough evidence of fault by the Council and we cannot achieve the outcome Mr X wants.

Northumberland County Council (24 018 428)

Statement Closed after initial enquiries Trading standards 20-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision not to take legal action against a contractor who carried out work on the complainant’s home. This is because the Council’s actions did not cause the injustice claimed by the complainant. Their injustice stems from the actions of the contractor and the Council is not responsible for this.

Norfolk County Council (24 018 234)

Statement Closed after initial enquiries Trading standards 10-Feb-2025

Summary: We will not investigate this complaint that the Council failed to respond to Ms X’s request for information. This is because the Information Commissioner is better placed to consider the matter. Other issues raised already been considered been considered in a previous complaint to the Ombudsman.

Cambridge City Council (24 013 945)

Statement Closed after initial enquiries Trading standards 23-Jan-2025

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action under the Redress Schemes for Letting Agency Work and Property Management Work (Requirement to Belong to a Scheme etc) (England) Order 2014. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and because we cannot achieve the outcome the complainant seeks.

West Yorkshire Trading Standards Service (24 004 491)

Statement Closed after initial enquiries Trading standards 09-Jan-2025

Summary: We will not investigate this complaint about the failure of the authority to investigate Mr X’s complaint or provide feedback. There is not enough evidence of fault in the Authority’s actions to justify an investigation.

Lancashire County Council (24 008 938)

Statement Closed after initial enquiries Trading standards 15-Nov-2024

Summary: We will not investigate this complaint about a lack of action by the Trading Standards department. There is not enough evidence of fault in the Council’s actions. Also, we will not investigate the complaint about the behaviour of Council employees as we do not consider this caused Mr X sufficient personal injustice to warrant our involvement.