Recent statements in this category are shown below:
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North East Lincolnshire Council (25 000 045)
Statement Upheld Pollution 07-Oct-2025
Summary: Mr X complained about the Council’s handling of its investigation into his reports of a light nuisance. He also complained about how it responded to his complaint about a neighbour’s parked vehicle. We find the Council at fault for failing to serve an abatement notice when it had identified a statutory light nuisance. It was also at fault for poor complaint handling and communication. This has caused Mr X significant frustration and distress, and he has spent considerable time and trouble trying to resolve the situation. The Council has agreed to apologise, pay a financial remedy to Mr X, and make service improvements.
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Stevenage Borough Council (25 007 136)
Statement Closed after initial enquiries Pollution 01-Oct-2025
Summary: We will not investigate Mr X’s complaint about how the Council has dealt with his concerns about a development near his home. There is not enough evidence of fault on how the Council investigated Mr X’s concerns to justify our involvement. Mr X has also raised concerns that fall outside our remit to consider.
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Vale Of White Horse District Council (24 021 860)
Statement Closed after initial enquiries Pollution 11-Sep-2025
Summary: We will not investigate this complaint about artificial light nuisance. Some of the complaint is late, and for the part we could consider there is not enough evidence of fault by the Council to justify us investigating.
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Chelmsford City Council (24 013 658)
Statement Not upheld Pollution 31-Aug-2025
Summary: Mr X complained about the Council’s investigation into dust nuisance from a nearby business. The Council investigated Mr X’s concerns without fault. It was satisfied the business has taken all reasonable steps to mitigate the dust and that no statutory nuisance exists.
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Statement Closed after initial enquiries Pollution 26-Aug-2025
Summary: We will not investigate this complaint about the maintenance of a sewage treatment works. This is because the complaint is late, and it would be reasonable for Mrs X to take the matter to court.
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London Borough of Barking & Dagenham (25 003 234)
Statement Closed after initial enquiries Pollution 10-Aug-2025
Summary: We will not investigate this complaint about how the Council reduced its street cleaning services. This is because the matters complained about affect all or most of the Council’s residents, and the law says we cannot investigate.
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Cumberland Council (24 022 620)
Statement Closed after initial enquiries Pollution 28-Jul-2025
Summary: We will not investigate this complaint about how the Council investigated smoke nuisance. Further investigation would not lead to a different outcome.
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Statement Closed after initial enquiries Pollution 17-Jul-2025
Summary: We will not investigate this complaint about the Council’s investigation of smoke nuisance from a neighbour’s wood-burning stove. There is insufficient evidence of fault which would warrant an investigation.
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Central Bedfordshire Council (25 000 931)
Statement Closed after initial enquiries Pollution 13-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s actions and responses to her reports of litter and debris dumped on roadsides in the area. We could not add to the Council’s own investigation and an investigation would not lead to a different outcome. Even if there has been fault in some of the Council’s actions, the matters complained of do not cause Mrs X such sufficient significant personal injustice to warrant investigation.
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North Yorkshire Council (24 020 467)
Statement Closed after initial enquiries Pollution 19-May-2025
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her reports of pollution. This is because there is insufficient evidence of fault causing her a significant injustice.