Statement Not upheld Pollution 11-Apr-2022
Summary: Ms D complains about noise and odour nuisance from a nearby Council depot. The Ombudsman has discontinued the investigation because Ms D has not made any reports about nuisance in the period we can investigate. Further investigation by the Ombudsman would not lead to a different outcome.
Statement Upheld Pollution 29-Mar-2022
Summary: Mr X complains the Council failed to properly investigate reports he made about noise and breaches of a construction method statement agreed by a contractor for a large development near to his home. We found there was fault by the Council that warrants a remedy to Mr X.
Statement Upheld Pollution 08-Mar-2022
Summary: Mr B complained that the Council failed to take action in relation to his neighbour's wood burner which was emitting smoke and fumes at first-floor level affecting his enjoyment of his property and garden. The Ombudsman found the Council properly investigated Mr B's concerns. It failed to keep Mr B properly informed but this did not cause him a significant injustice.
Statement Not upheld Pollution 16-Feb-2022
Summary: Mr X complained the Council failed to take action to enforce a planning condition. We have not found fault with the Council.
Statement Not upheld Pollution 04-Jan-2022
Summary: There is no evidence of fault by the Council. It has investigated Mr X's complaints about flood lights and as there is no statutory nuisance, has not served an abatement notice. The Council has investigated complaints about development without planning and listed building consent. It has spoken to the neighbour and invited the submission of applications to decide if the developments are acceptable. There is no evidence of fault in the Council's process.
Statement Not upheld Pollution 15-Dec-2021
Summary: Mr X complains the Council failed to properly investigate his complaints of noise, dust and light nuisance from industrial premises. There is no evidence of fault in how the Council investigated some of Mr X's complaints of noise, dust and light nuisance.
Statement Not upheld Pollution 13-Oct-2021
Summary: Mr X complained the Council failed to take action to control odours released from a commercial kitchen near to his property. He said the odours affect his quality of life and also his own business use of his property. There was no fault by the Council.
Statement Upheld Pollution 26-Jul-2021
Summary: Mrs D says the Council delayed investigating and failed to take enforcement action relating odour nuisance from a food outlet. The Ombudsman has found evidence of delay but no significant injustice. He has upheld the complaint and completed the investigation.
Statement Not upheld Pollution 22-Jun-2021
Summary: Mr X complains there were failings and delays in the way the Council responded to his request for assistance in resolving the possible contamination of his private drinking water supply. We have found no evidence of fault in the way the Council considered these matters and so have completed our investigation.
Statement Upheld Pollution 09-Jun-2021
Summary: Mrs X complained the Council missed refuse collections from a site it owns resulting in rats at her property. The Council was at fault for failing to investigate or respond to Mrs X's allegations about the matter. It has agreed to apologise for the avoidable frustration that caused her and contact Mrs X to see if there is still an issue with rats at her property.