Recent statements in this category are shown below:
Statement Not upheld Pollution 28-Sep-2023
Summary: Mr X complained the Council failed to take action concerning smoke and odours released from a commercial kitchen near his property. He said this has impacted the health of his family. The Council was not at fault.
Statement Closed after initial enquiries Pollution 28-Sep-2023
Summary: We will not investigate this complaint about the way the Council investigated reports of burning on property neighbouring the complainant’s home. There is not enough evidence of fault in the Council’s action to justify an investigation.
Statement Closed after initial enquiries Pollution 17-Sep-2023
Summary: We will not investigate this complaint about light pollution as there is no evidence of fault by the Council.
Report Upheld Pollution 13-Sep-2023
Summary: Ms X complained the Council did not properly investigate or act to resolve matters when she reported various nuisances from a restaurant next to her home. She says this caused her distress and adversely affected her health and enjoyment of her home.
Statement Upheld Pollution 17-Aug-2023
Summary: We have upheld a complaint from ‘Mr and Mrs C’, finding the Council should not have referred to a policy on managing ‘inappropriate complainant behaviour’ when writing to them. This action caused unnecessary distress and unfairly restricted their ability to contact the Council. The Council accepts these findings and at the end of this statement, we explain the action it has agreed to take to remedy this injustice.
Statement Not upheld Pollution 16-Aug-2023
Summary: Mr X complained about paint flakes containing lead particles falling on to his property from a nearby telecommunications mast. There was no fault by the Council.
Statement Closed after initial enquiries Pollution 09-Aug-2023
Summary: We will not investigate this complaint about the Council’s decision not to take action against a business which the complainant says discharges illegal smoke emissions from a flue. There is insufficient evidence of fault in the way the Council reached its decision. Also, we have not seen evidence that the complainant has had his contacted with the Council restricted.
Statement Not upheld Pollution 08-Aug-2023
Summary: Mr D complained the Council failed to properly investigate and take appropriate action to address his concerns about a noise, dust and smell nuisance from a neighbouring business. As a result, he said he experienced distress and he has been unable to sell his home. We found no fault in the process the Council followed to investigate the nuisances. It therefore reached decisions it was entitled to make.
Statement Closed after initial enquiries Pollution 03-Jul-2023
Summary: We will not investigate this complaint about Council involvement following Mr X’s report of the presence of potentially hazardous material on neighbouring land. This is because there is no evidence to suggest fault by the Council.
Statement Closed after initial enquiries Pollution 29-Jun-2023
Summary: We will not investigate this complaint alleging the Council confirmed the complainant was the source of a complaint about a smoke from a neighbour’s wood burning stove. There is insufficient evidence of fault to justify an investigation which would be unlikely to lead to a different outcome.