Recent statements in this category are shown below:
Statement Not upheld Pollution 24-Jul-2020
Summary: Ms X complains about the Council's decision on a planning application and its failure to prevent dust from the development site affecting her property. She says she has suffered loss of privacy, stress and financial loss. The Ombudsman finds no fault in how the Council decided on the planning application or in its handling of Ms X's complaints about dust.
Statement Not upheld Pollution 14-Feb-2020
Summary: The Ombudsman does not find fault with the way the Council responded to Mr B's reports of fly tipping and littering on land near his home.
Statement Upheld Pollution 03-Feb-2020
Summary: There was no fault causing injustice in the Council's planning enforcement investigation into development near Ms X's home. However, the Council avoidably delayed contacting Ms X in response to her report of nuisance at the development site. The Council's apology suitably addressed the distress caused to Ms X because of the delay. The Council's following nuisance investigation, and confirmation it would respond to Ms X's further nuisance reports, was a reasonable and proportionate way to address Ms X's continuing concerns.
Statement Not upheld Pollution 30-Jan-2020
Summary: Mr X complains about the Council allowing a situation to arise where untreated sewage leaks on to farmland near his property. His complaint is about its building control department and the public health impact. The Ombudsman will not investigate Mr X's concerns about building control. And, while we did investigate the response of the Council's Environmental Protection department, there is no evidence of fault in its actions.
Statement Upheld Pollution 04-Dec-2019
Summary: Mr D complains the Council has failed to properly investigate his concerns about a nearby chimney. The Ombudsman has found evidence of delay by the Council. The Council agreed to his recommendations and for this reason he has ended his investigation of this complaint.
Statement Not upheld Pollution 11-Sep-2019
Summary: The complaint is about the actions the Council has taken to deal with breaches of the Clean Air Act from the chimneys of back-up generators. The Ombudsman's view is we should discontinue our investigation, as we are unlikely to achieve anything further for the complainant.
Statement Not upheld Pollution 28-Aug-2019
Summary: Mr X complained the Council has failed to protect him from noise, dust and odour from an industrial site. The Council investigated the complaints but did not find evidence that would justify formal enforcement action. We completed our investigation as there was no fault in the way the Council made its decisions.
Statement Not upheld Pollution 08-Jul-2019
Summary: Mr X complained about the Council's lack of action when he reported noise and dust caused by his neighbour. The Council was not at fault. It investigated the issues but it did not find a statutory nuisance, and it took informal action.
Statement Not upheld Pollution 07-May-2019
Summary: Mrs X complained the Council failed to take appropriate action against a neighbouring property which stores and spreads digestate. There was no fault in the Council's actions.
Statement Not upheld Pollution 28-Feb-2019
Summary: The complainant says smoke from her neighbour's wood burner prevents her opening her windows creating risks to her health and that she can smell the smoke in her property. The complainant says the Council has not acted quickly enough to stop the nuisance. The Council says it has visited several times and not witnessed a statutory nuisance which means it cannot initiate formal action. The Council says when it investigated the concerns expressed in a residents' petition residents did not want to give evidence. The Ombudsman finds the Council acted without fault.