Recent statements in this category are shown below:
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Statement Closed after initial enquiries Pollution 06-May-2024
Summary: We will not investigate this complaint about the Council’s response to the concerns Mr X raised about the safety of its 5G telecommunications roll out and possible health implications for him and the general public. This is because there is no evidence to suggest fault by the Council has caused him injustice.
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Rochford District Council (22 016 507)
Statement Closed after initial enquiries Pollution 02-May-2024
Summary: We will not investigate this complaint made by a parish council about the Council’s handling of a complaint about dust nuisance from a construction site. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot investigate complaints made by public bodies such as parish councils.
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Cherwell District Council (23 017 936)
Statement Not upheld Pollution 30-Apr-2024
Summary: Ms X complains about the way the Council dealt with her complaints of nuisance caused by dust and odour from a nearby agricultural business. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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London Borough of Lewisham (23 012 169)
Statement Closed after initial enquiries Pollution 10-Apr-2024
Summary: We will not investigate the complaint about the Council’s investigation into smoke and chemical odours, because we are unlikely to find fault.
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Winchester City Council (23 016 291)
Statement Closed after initial enquiries Pollution 29-Feb-2024
Summary: We will not investigate Ms X’s complaint about the Council's handling of her complaint about smoke and odour nuisance. Any complaint about the planning approval process is late and there is insufficient evidence of fault in the Council’s more recent investigation into her concerns of smoke and odour nuisance to warrant further investigation.
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Westmorland and Furness Council (23 009 825)
Statement Not upheld Pollution 26-Feb-2024
Summary: Mr X complained about the Council’s building control and environmental health investigations regarding his reports of smoke nuisance from a neighbour’s chimney. There was no fault in the Council’s environmental health or building control investigations. There was a delay in the Council’s complaints process, but the Council has already apologised for the injustice caused by the delay.
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Reading Borough Council (23 005 325)
Statement Not upheld Pollution 08-Feb-2024
Summary: Mrs Y complained the Council failed to investigate her complaint about nuisance caused by smell from business premises. We have not found fault by the Council in its investigation of her complaint.
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Statement Closed after initial enquiries Pollution 11-Dec-2023
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports about his neighbour’s outside light, how it did not explain why a local councillor did not reply to him about it, and how its officers responded to his complaint. There is not enough evidence of fault in the Council’s decision-making processes regarding the light, nor in officers not explaining the councillor’s lack of response, to warrant us investigating. The time taken before Environmental Health officers’ involvement did not cause sufficient significant personal injustice to him to justify an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core issue giving rise to the complaint.
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Epsom & Ewell Borough Council (22 005 324)
Statement Not upheld Pollution 28-Sep-2023
Summary: Mr X complained the Council failed to take action concerning smoke and odours released from a commercial kitchen near his property. He said this has impacted the health of his family. The Council was not at fault.
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London Borough of Havering (23 007 552)
Statement Closed after initial enquiries Pollution 28-Sep-2023
Summary: We will not investigate this complaint about the way the Council investigated reports of burning on property neighbouring the complainant’s home. There is not enough evidence of fault in the Council’s action to justify an investigation.