Recent statements in this category are shown below:

  • Stoke-on-Trent City Council (17 005 240)

    Statement Not upheld Pollution 14-Dec-2017

    Summary: I have completed my investigation into Mr B's complaint about the Council's failure to take action about smoke nuisance he has reported. This is because the Council was not at fault.

  • Cornwall Council (17 011 535)

    Statement Closed after initial enquiries Pollution 15-Nov-2017

    Summary: The Ombudsman will not investigate this complaint relating to the adoption of a child in 2013. The complaint is made too late.

  • Environment Agency (17 011 383)

    Statement Closed after initial enquiries Pollution 14-Nov-2017

    Summary: The Ombudsman cannot investigate this complaint that the Environment Agency had failed to take action about offensive odours coming from an Energy from Waste plant. This is because we have no jurisdiction to consider complaints against the Environment Agency in this respect.

  • Pendle Borough Council (17 005 136)

    Statement Upheld Pollution 09-Nov-2017

    Summary: The Council was at fault as it did not take reasonably practicable steps to investigate an alleged nuisance from burning on an allotment. The Council also delayed responding to Mr X's complaint at all stages of its investigation. These faults caused Mr X avoidable frustration, time and trouble. The Council has apologised and provided assurance to Mr X that it will properly investigate any further reports. It has also agreed to pay £200 to Mr X to recognise the frustration, time and trouble caused by its faults. It has agreed to properly investigate the burning without delay and consider providing a remedy to others affected by its delay in investigating.

  • Peterborough City Council (17 005 725)

    Statement Not upheld Pollution 09-Nov-2017

    Summary: The Council has acted in accordance with its policy and the law to investigate and act on concerns about waste management, litter and fly-tipping.

  • Leicester City Council (17 004 397)

    Statement Upheld Pollution 24-Oct-2017

    Summary: There is no evidence of fault in how the Council assessed and made its decision that Ms X's neighbour's light was not causing a statutory nuisance. The Council is at fault in not confirming the outcome of the assessment and visit to Ms X's neighbour in writing but this did not cause significant injustice to Ms X to warrant pursuing the matter further.

  • London Borough of Hounslow (16 010 624)

    Statement Upheld Pollution 19-Sep-2017

    Summary: Ms X says the Council did not take sufficient action to deal with smells and vermin from a neighbouring property and it did not act in a timely way. There was fault by the Council which caused an injustice to Ms X. However the complaint was closed because the Council took action to remedy that injustice.

  • London Borough of Lewisham (16 016 031)

    Statement Upheld Pollution 07-Aug-2017

    Summary: Ms C says the Council failed to manage dust pollution from a major redevelopment site. She also states the Council failed to respond to her complaint. The Ombudsman has found some evidence of fault by the Council. She had upheld the complaint and completed the investigation because the Council agrees to the recommended actions including apologising to Ms C.

  • North West Leicestershire District Council (16 014 661)

    Statement Not upheld Pollution 25-Jul-2017

    Summary: I do not uphold this complaint about how the Council dealt with reports about a knackers yard as I have found no fault by the Council.

  • North Norfolk District Council (14 015 435)

    Statement Not upheld Pollution 25-Jul-2017

    Summary: Miss X complained the Council failed to properly deal with her complaints of smoke and odour nuisances caused by a straw bale burner. I found the Council was not at fault.