Recent statements in this category are shown below:
Statement Not upheld Noise 04-May-2021
Summary: Mr C complained the Council failed to properly investigate and take appropriate action in response to his reports of noise and fumes from a nearby electroplating business. Mr C says he and his wife suffer from excessive noise and fumes in their home which disturbs their sleep and is affecting their health. We have found no evidence of fault.
Statement Upheld Noise 04-May-2021
Summary: Mr X complained the Council failed to take action regarding noise nuisance and wrongly closed his case. Mr X says he continues to suffer from excessive noise. The Council has accepted it wrongly closed the case and has apologised and taken action to prevent similar problems occurring. The Council is currently investigating the ongoing noise problems.
Statement Upheld Noise 30-Apr-2021
Summary: Mrs X complained about the way the Council dealt with her complaints of noise nuisance from her neighbours. The Council was at fault. It failed to record whether the noise was a statutory noise nuisance and failed to clearly communicate with Mrs X about what action its Environmental Health Team would or could take. The Council has agreed to apologise to Mrs X and to make a payment to acknowledge the frustration and uncertainty this caused. It has also agreed to review the way it communicates with complainants and to offer to reinstall noise monitoring equipment.
Statement Not upheld Noise 28-Apr-2021
Summary: Mr G complains the Council failed to properly investigate reports of a noise nuisance. The Ombudsman has completed the investigation and not upheld the complaint. There is no evidence of fault by the Council.
Statement Not upheld Noise 27-Apr-2021
Summary: Ms D complains the Council failed to take enforcement action against her neighbour for a statutory noise nuisance. The Ombudsman has completed the investigation and not upheld the complaint. He has not found evidence of fault by the Council.
Statement Not upheld Noise 23-Apr-2021
Summary: Ms X complained about noise and vibration nuisance from a factory near her home. She is unhappy at the lack of action taken by the Council, and with the conduct of the investigating officer. The Ombudsman found the Council was not at fault in the way it investigated Ms X's complaints of noise nuisance.
Statement Upheld Noise 22-Apr-2021
Summary: The Ombudsman found fault on Mr W's complaint about the way the Council failed to respond properly, or at all, to his reports of noise nuisance from construction works on 2 nearby sites that took place 7 days a week. It failed to: consider evidence submitted; tell him he was blocked from using its recording app; tell him about an officer moving jobs; tell him it had closed his case and what to do if problems continued; check blocked accounts. The agreed action, and the action taken, remedies the injustice caused.
Statement Not upheld Noise 19-Apr-2021
Summary: Mrs C complains the Council failed to take action against a low frequency noise from her neighbour's hot tub. She said as a result of the noise she experienced stress and her mental health was affected. There was no evidence of fault in the way the Council considered the noise, nor any fault in how it considered Mrs C personal circumstances. And so, we cannot criticise the merits of its decision.
Statement Upheld Noise 31-Mar-2021
Summary: There was no fault in how the Council investigated an alleged noise nuisance, nor is there evidence that Council officers' attitude towards the complainant were unprofessional. There was minor fault in the Council's complaint handling, but this did not cause an injustice. We have therefore completed our investigation.
Statement Not upheld Noise 30-Mar-2021
Summary: There was no fault by the Council in a complaint that it did not act on alleged noise nuisance caused by a neighbour.