Noise


Recent statements in this category are shown below:

  • Cambridge City Council (19 010 524)

    Statement Not upheld Noise 25-Mar-2020

    Summary: There is no evidence of fault by the Council. It served an abatement notice when it witnessed noise from Ms B's generator. It could not take formal action over her complaints about noise from moving rowers on the rivers as there is no law it could use.

  • Luton Borough Council (19 009 486)

    Statement Upheld Noise 24-Mar-2020

    Summary: there was fault in the way the Council considered Mr X's complaints about noise from construction works on a property near his home. Mr X did not suffer any injustice because it is unlikely the outcome would have been different if these faults had not occurred.

  • Wigan Metropolitan Borough Council (19 003 835)

    Statement Upheld Noise 20-Mar-2020

    Summary: The Ombudsman upholds Miss X's complaint about the way the Council responded to her concerns about noise and anti-social behaviour from her neighbours. The Council did take some action against the neighbours, but it also identified other actions to address the problem that it did not take. There is no explanation for why the Council did not take these other steps. This created uncertainty for Miss X about whether these measures would have improved the situation. The Council will apologise and make a payment to Miss X to recognise this. It will also advise Miss X of any changes it has made to the service since her complaint.

  • Bristol City Council (19 002 308)

    Statement Upheld Noise 13-Mar-2020

    Summary: The Ombudsman upholds Mr X's complaint about the Council's handling of his noise nuisance complaint. The Council's communication and record keeping was poor. The Council was not at fault for deciding the noise was not a statutory nuisance. The Council will apologise to Mr X and carry out service improvements.

  • Stockport Metropolitan Borough Council (19 010 357)

    Statement Not upheld Noise 25-Feb-2020

    Summary: Mr D says the Council failed to properly investigate a noise nuisance caused by a neighbour's building works in 2019. The Ombudsman has not found any evidence of fault by the Council. He has completed the investigation and not upheld the complaint.

  • London Borough of Bromley (19 006 346)

    Statement Upheld Noise 25-Feb-2020

    Summary: Ms B complains about the Council response to her noise nuisance complaint. She says this caused her an injustice because the noise affected her quality of life. The Ombudsman finds fault with the Council because it delayed in identifying and responding to the statutory noise nuisance. The agreed actions remedy the injustice caused to Ms B.

  • Cheshire East Council (19 008 187)

    Statement Not upheld Noise 24-Feb-2020

    Summary: Mr X complained the Council failed to address his concerns about noise and light pollution coming from a community centre near his house. He said this caused him and his family stress and inconvenience. There was no fault in the way the Council responded to Mr X's reports.

  • Shropshire Council (19 000 512)

    Statement Not upheld Noise 21-Feb-2020

    Summary: Mr and Mrs X complained the Council failed to consult them when it granted planning permission for a balcony extension at a neighbouring business, and failed to deal with their complaints of noise nuisance and light glare. There was no fault in how the Council consulted on, and reached the decision to approve the planning application, or in the way it investigated and responded to their complaints of noise and light glare.

  • Shropshire Council (19 005 626)

    Statement Not upheld Noise 21-Feb-2020

    Summary: Mr Y and Ms Z complained the Council failed to consult them when it granted planning permission for a balcony extension at a neighbouring business, and failed to deal with their complaints of noise nuisance and light glare. There was no fault in how the Council consulted on, and reached the decision to approve the planning application, or in the way it investigated and responded to their complaints of noise and light glare.

  • Shropshire Council (19 005 625)

    Statement Not upheld Noise 21-Feb-2020

    Summary: Mr and Mrs K complained the Council failed to consult them when it granted planning permission for a balcony extension at a neighbouring business, and failed to deal with their complaints of noise nuisance and light glare. There was no fault in how the Council consulted on, and reached the decision to grant the planning application, or in the way it investigated and responded to their complaints of noise and light glare.