Noise


Recent statements in this category are shown below:

  • London Borough of Islington (18 007 410)

    Statement Not upheld Noise 04-Jan-2019

    Summary: Mr C complains the Council failed to deal with his reports of noise nuisance from underground trains. Mr C says he suffers from excessive noise which has effected his mental health. The Ombudsman has found no evidence of fault by the Council.

  • London Borough of Ealing (18 009 717)

    Statement Not upheld Noise 18-Dec-2018

    Summary: Miss X complained about lack of action by the Council in response to her complaints about the behaviour of her neighbour, another council tenant. We have stopped our investigation. This is because most of the matters Miss X complains about are not within our jurisdiction and we cannot achieve her desired outcome which is for the Council to move her tenancy.

  • London Borough of Newham (18 003 387)

    Statement Not upheld Noise 14-Dec-2018

    Summary: Miss P complains about the Council's inaction about complaints she has been making about nuisance from a school. The Ombudsman sees no evidence of fault in the Council's investigation. So we cannot question the merits of the Council's view there was no evidence of a statutory nuisance.

  • Isle of Wight Council (18 007 746)

    Statement Upheld Noise 13-Dec-2018

    Summary: Miss X complains the Council failed to take action after her neighbour made false allegations of a noise nuisance. She also complains the Council applied its unacceptable behaviour policy. There is no fault in its actions about the neighbour but there is evidence it made inappropriate comments when Miss X first made counter allegations. A suitable remedy is agreed.

  • Transport for London (18 001 394)

    Statement Not upheld Noise 11-Dec-2018

    Summary: Mr B complained that Transport for London has failed over four years to resolve the problem of noise and vibration from the train tracks to the rear of his property. Although TFL has frequently taken a long time to respond to Mr B on the issues he has raised, I cannot find fault with the action it has taken.

  • Oldham Metropolitan Borough Council (18 002 699)

    Statement Upheld Noise 06-Dec-2018

    Summary: Mrs X complains about the Council's failure to act to prevent noise from a shared living unit near where she lives. The Council is at fault for not acting proactively to reduce noise from September 2017. This delay caused avoidable distress because of the ongoing noise, uncertainty about what action the Council would take and Mrs X had to make repeated complaints.

  • London Borough of Hillingdon (18 005 811)

    Statement Upheld Noise 06-Dec-2018

    Summary: Mrs X complains the Council has not taken effective action after she complained about noise from a community centre near her home, which she says has affected her health. The Council is at fault for not keeping adequate records of her reports relating to the nursery and how it has considered them. It is not at fault for the way it considered noise complaints about the main building. The Council should apologise to Mrs X for its failure to keep records.

  • Walsall Metropolitan Borough Council (17 009 675)

    Statement Not upheld Noise 23-Nov-2018

    Summary: Miss X complains the Council failed to take action to stop noise nuisance from a pub. Miss X made intermittent reports mainly during the warmer months. The Council visited to observe the noise but then used its professional judgement to decide it was not a statutory nuisance.

  • Walsall Metropolitan Borough Council (18 008 112)

    Statement Not upheld Noise 23-Nov-2018

    Summary: Miss Z complains the Council failed to take action to stop noise nuisance from a pub. Miss Z made intermittent reports mainly during the warmer months. The Council visited to observe the noise but then used its professional judgement to decide it was not a statutory nuisance.

  • London Borough of Harrow (17 016 564)

    Statement Upheld Noise 09-Nov-2018

    Summary: Miss X complains that, having first complained to the Council about noise nuisance caused by her neighbours in May 2017, there has been no resolution to the problem. We found there was fault by the Council in how it allocated Miss X's case, the time taken to investigate her concerns and how it updated her once it applied different legislation. These all caused an injustice to Miss X in the form of uncertainty and time and trouble. The way the Council applied the Housing Act was also fault but this did not cause an injustice to Miss X. The Ombudsman recommended the Council should remedy the injustice caused to Miss X by apologising and reviewing how it updates complainants during investigations. It has agreed to do so.

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