Northumberland County Council (23 012 115)

Statement Upheld Noise 23-May-2024

Summary: Ms X complains the Council failed to respond to her complaint regarding noise from various premises. There is no evidence of fault by the Council causing injustice.

Westminster City Council (23 010 516)

Statement Upheld Noise 22-May-2024

Summary: Ms X complained the Council failed to issue an abatement notice despite witnessing a statutory noise nuisance from deliveries to two businesses. We found fault with the actions of the Council as it delayed serving an abatement notice to Company 1. We have also found fault with the Council’s communication with Ms X. The Council has agreed to apologise and increase its financial payment to remedy the injustice caused.

Somerset Council (24 000 525)

Statement Closed after initial enquiries Noise 21-May-2024

Summary: We will not investigate Mr X’s complaint about The Council’s response to traffic noise and environmental concerns in Exmoor National Park. This is because there is not enough evidence of fault.

London Borough of Brent (24 000 292)

Statement Closed after initial enquiries Noise 20-May-2024

Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint made by Ms X. This is because an investigation is unlikely to add to the investigation already carried out by the Council or lead to a different outcome.

London Borough of Lambeth (24 000 254)

Statement Closed after initial enquiries Noise 16-May-2024

Summary: We will not exercise discretion to investigate this complaint about noise nuisance from a neighbouring flat to Mr X’s. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.

London Borough of Lewisham (23 007 880)

Statement Upheld Noise 16-May-2024

Summary: Mr X complains the Council failed to deal with a noise complaint referred it about a nearby property. He also says the Council failed to respond to his complaint. Mr X says this has caused him distress. We have found fault in the Councils actions for delaying on acting on the report of noise and for failing to deal with the complaint. We recommend the Council issues an apology, makes a a financial payment to Mr X and implements a service improvement.

London Borough of Enfield (23 009 023)

Statement Not upheld Noise 13-May-2024

Summary: Mr X complains about the Council’s handling of concerns relating to noise, smoke, emissions and other pollution created by his relative’s neighbour. There is no fault in the Council’s approach to Mr X’s concerns.

Luton Borough Council (23 016 459)

Statement Not upheld Noise 09-May-2024

Summary: We have discontinued our investigation of this complaint, about alleged nuisance arising from the siting and operation of a telecoms mast. This is because it concerns matters we have investigated previously, matters which the Council is still investigating, a matter for which another agency is better placed, and a matter which does not represent a significant injustice to the complainant.

London Borough of Lambeth (23 011 925)

Statement Upheld Noise 08-May-2024

Summary: Mr X complains about how the Council has dealt with his concerns about noise nuisance from events held at a hall which is close to his home. He also complains about the Council’s poor communication with him. There were some faults by the Council which caused injustice to Mr X. The Council will take action to remedy the injustice caused.

Shropshire Council (23 019 763)

Statement Closed after initial enquiries Noise 07-May-2024

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against noise nuisance from business premises close to Mr X’s home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation.