Hartlepool Borough Council (24 014 205)

Statement Closed after initial enquiries Noise 11-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision not to investigate a statutory nuisance complaint at a landfill site or its communication with Mr X and residents. This is because it is unlikely we would find enough evidence of fault to justify an investigation.

Bristol City Council (24 017 800)

Statement Closed after initial enquiries Noise 11-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council not enforcing against noise from a nearby football pitch and how it investigated the matter. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.

Brighton & Hove City Council (24 016 788)

Statement Closed after initial enquiries Noise 10-Mar-2025

Summary: We will not investigate Mx Y’s complaint about the Council’s licensing panel decision on the licence of a nearby premises, that it failed to deal with noise nuisance from the premises, failed to visit the premises when noise was being reported, and failed to deal with a letter sent by the premise’s owners to those raising noise complaints. Mx Y had a right of appeal to the Magistrates Court against the panel decision which it was reasonable for her to have used. The complaints about Environmental Health (EH) officers’ actions and the premises owner’s letter are late and there are no good reasons for us to investigate them now. Even if we exercised discretion to consider the late complaint about EH officers, there is not enough evidence of fault to warrant us investigating.

Isle of Wight Council (24 017 172)

Statement Closed after initial enquiries Noise 06-Mar-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s reports of noise nuisance from a nearby school. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

West Berkshire Council (24 015 766)

Statement Closed after initial enquiries Noise 24-Feb-2025

Summary: We will not investigate this complaint about the Council’s failures to investigate reports of noise nuisance and conspiracy to conduct a hate campaign against the complainant. There is not enough evidence of fault in the Council’s actions. We have seen no reason to investigate matters we have previously considered. We cannot consider matters connected to legal proceedings. We cannot require the Council to sanction its officers and therefore cannot achieve the outcome the complainant is seeking.

Stockport Metropolitan Borough Council (24 015 574)

Statement Closed after initial enquiries Noise 20-Feb-2025

Summary: We will not investigate this complaint about the way the Council considered Mr X’s reports of noise nuisance. There is not enough evidence of fault in the Council’s actions.

Reading Borough Council (24 011 097)

Statement Closed after initial enquiries Noise 18-Feb-2025

Summary: We will not investigate this complaint about the way the Council handled reports of noise nuisance allegedly caused by Mr X’s neighbour. This is because there is not enough evidence of fault.

Central Bedfordshire Council (24 011 959)

Statement Closed after initial enquiries Noise 13-Feb-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over noise nuisance from a neighbouring supermarket. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr and Mrs X could not have complained to us sooner.

North Norfolk District Council (24 015 652)

Statement Closed after initial enquiries Noise 12-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s investigation of noise caused by a business near her property. There is not enough evidence of fault in the Council’s investigation and decision-making process to warrant us investigating.

West Suffolk Council (24 002 240)

Statement Upheld Noise 11-Feb-2025

Summary: We found no fault on Mrs Y’s complaint about the Council failing to manage and take enforcement action about a noise nuisance from a nearby outdoor music event. The Council effectively monitored noise levels during the event and acted to reduce volumes when agreed levels were exceeded. It was at fault for failing to respond to her formal complaint and allowing the dismantling of equipment until after midnight. This caused her frustration and disturbance. It agreed to apologise, make a payment, provide greater clarity for future events, and remind staff about complaint procedures.