Cheshire West & Chester Council (25 002 053)

Statement Closed after initial enquiries Noise 19-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Council not turning off the noise from a pedestrian crossing near her property, or how it dealt with her complaint. There is not enough evidence of Council fault to warrant an investigation. There is not enough significant injustice to Mrs X stemming from Council actions or inactions to justify us investigating. The law allows Mrs X to take the matter to court, a route it would be reasonable for her to use. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint. We also cannot achieve the outcome she wants from her complaint.

Gateshead Metropolitan Borough Council (25 016 979)

Statement Closed after initial enquiries Noise 16-Apr-2026

Summary: We cannot investigate Mr X’s complaint about how the Council responded to his request to use reports in court action. This is because we cannot investigate matters about the start of court action, or what happened in court.

Greater London Authority (25 015 948)

Statement Closed after initial enquiries Noise 08-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Authority's refusal to consider her nuisance complaint. There is not enough evidence of fault by the Authority and her complaint is late.

London Borough of Southwark (25 022 981)

Statement Closed after initial enquiries Noise 08-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. This is because there is insufficient evidence of fault in how the Council considered the matter.

Leicester City Council (25 007 235)

Statement Upheld Noise 07-Apr-2026

Summary: The Council was at fault because it failed to respond to Miss X’s reports of a neighbour’s barking dog. That caused Miss X uncertainty, frustration and added to her distress. The Council agreed to make a payment to Miss X.

Hastings Borough Council (25 016 566)

Statement Closed after initial enquiries Noise 01-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s response to her reports of anti-social behaviour. There is insufficient evidence of fault to warrant investigation.

Manchester City Council (25 006 692)

Statement Upheld Noise 29-Mar-2026

Summary: Mr X complained about the Council’s handling of his complaint about noise from a neighbouring property. We have found fault, causing injustice, by the Council in the avoidable delays and communication failures in its investigation of Mr X’s noise complaint. The Council has agreed to remedy this injustice by: apologising to Mr X and making service improvements.

North Yorkshire Council (25 017 709)

Statement Closed after initial enquiries Noise 29-Mar-2026

Summary: We will not investigate this complaint about the Council’s investigation of a complaint about noise nuisance. There is insufficient evidence of fault which would warrant an investigation.

Epping Forest District Council (25 017 742)

Statement Closed after initial enquiries Noise 29-Mar-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s investigation of a complaint about construction noise. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

City of Doncaster Council (25 016 041)

Statement Closed after initial enquiries Noise 26-Mar-2026

Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance. There is insufficient evidence of fault which would warrant an investigation.