Recent statements in this category are shown below:

  • Leeds City Council (19 003 710)

    Statement Upheld Noise 29-Nov-2019

    Summary: Mrs X complained the Council failed to act to prevent noise nuisance from her neighbour after serving an enforcement notice. We find it appropriately gathered and considered evidence to decide there had not been a breach of the notice. However, we find it gave Mrs X confusing and misleading information about whether officers had witnessed a breach of the notice. It failed to pick this mistake up in its investigation of her complaint. It has agreed to apologise and pay Mrs X £150 to remedy distress caused by these faults.

  • London Borough of Southwark (19 000 074)

    Statement Not upheld Noise 25-Nov-2019

    Summary: Mr X complained the Council did not respond to his complaints about noise nuisance coming from the property next to his. He said this caused him stress and negatively affected his sleep.
    The Council was not at fault in how it handled Mr X's complaint.

  • Basingstoke & Deane Borough Council (19 003 691)

    Statement Not upheld Noise 22-Nov-2019

    Summary: there was no fault in the way the Council investigated Mr & Mrs X's complaints about noise nuisance during building works in the residential property next door.

  • London Borough of Hammersmith & Fulham (18 019 753)

    Statement Not upheld Noise 15-Nov-2019

    Summary: The complaint is about the Council's investigation of complaints of noise nuisance. The Ombudsman's view is the Council has carried out an extensive investigation. Its officers have not witnessed a noise that amounts to a nuisance. As there is no evidence of fault, the Ombudsman cannot question the merits of the officers' view.

  • Wychavon District Council (18 017 153)

    Statement Upheld Noise 29-Oct-2019

    Summary: Mr B complains the Council delayed investigating his noise complaint and taking enforcement action. Mr B complains the noise affects his enjoyment of his home and garden. The Ombudsman found fault with the Council for its delay in undertaking and progressing the investigating. Mr B was caused an injustice because he was exposed to a statutory noise nuisance for longer than necessary. The Council has agreed to take action to remedy that injustice.

  • Devon County Council (19 000 798)

    Statement Upheld Noise 23-Oct-2019

    Summary: Mr B complains that the Council did not properly manage road repairs carried out near his home. The Council was not at fault in the way it planned the work, but was at fault because its contractor did not follow its plan. Mr B suffered avoidable noise disruption. The Council has agreed to apologise to Mr B and pay him £50.

  • St Helens Metropolitan Borough Council (18 018 056)

    Statement Not upheld Noise 27-Sep-2019

    Summary: Mrs B complains the Council did not properly investigate her noise complaint against her neighbours or concerns about their care. Mrs B says she suffers constant noise from her neighbours and cannot enjoy her home. The Ombudsman has not found fault with the Council.

  • Chichester District Council (18 019 383)

    Statement Not upheld Noise 21-Aug-2019

    Summary: There was no fault by the Council in a complaint which alleged it misrepresented information on a noise nuisance complaint involving an ice rink in a local park.

  • Chichester District Council (18 015 727)

    Statement Not upheld Noise 21-Aug-2019

    Summary: There was no fault by the Council in a complaint alleging fault with its handling of noise nuisance complaints Mrs X made about the operation of an ice rink in a local park.

  • Manchester City Council (19 000 157)

    Statement Not upheld Noise 12-Aug-2019

    Summary: Mrs X complains about the way the Council has dealt with a noise nuisance being perpetrated by her next-door neighbour, stating it has failed to follow the relevant anti-social behaviour legislation. She says the noise often occurs during unsociable hours and is impacting on her physical and mental health. To remedy the situation, she wants it to take formal action to get the noise to stop. The Ombudsman has found the Council was not at fault because it properly investigated Mrs X's concerns before deciding not to take formal enforcement action.