Recent statements in this category are shown below:
-
Epping Forest District Council (24 019 048)
Statement Closed after initial enquiries Noise 22-Apr-2025
Summary: We will not investigate Ms X’s complaint about how the Council dealt with a noise nuisance from a neighbouring business. This is because the complaint is made late, and I see no good reason why it could not have been made sooner.
-
London Borough of Hounslow (24 019 608)
Statement Closed after initial enquiries Noise 22-Apr-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s actions in relation to complaints about noise from a nearby restaurant. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
-
Statement Closed after initial enquiries Noise 15-Apr-2025
Summary: We will not investigate this complaint about how the Council considered a noise complaint made by the complainant in respect of a music festival. This is because there is insufficient evidence of fault with how the Council assessed the complainant’s concerns and whether this amounted to a nuisance. It is not the Ombudsman’s role to question the merits of a properly made decision.
-
London Borough of Havering (24 000 099)
Statement Upheld Noise 15-Apr-2025
Summary: Miss X complained the Council was too slow to act when dealing with her complaint about noise coming from a business near to her home. We found fault because of poor communication, delays in taking decisive action and delayed complaint handling. This would have caused Miss X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise to Miss X, make a payment to her and share this decision with staff so it can learn from mistakes.
-
Swindon Borough Council (24 012 266)
Statement Closed after initial enquiries Noise 14-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council granting planning permission for a nursery playground near his property, nor how it investigated noise from the site and advised of its powers. There is not enough evidence of Council fault in its planning or noise investigation processes to justify an investigation.
-
Statement Closed after initial enquiries Noise 09-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s investigation of and decision on her noise complaint, and the attitudes and responses of officers. There is not enough evidence of fault in the Council’s decision-making process and decision on the noise issue to warrant an investigation. We could not achieve a different outcome in the complaint about the Council’s staff.
-
London Borough of Tower Hamlets (24 019 169)
Statement Closed after initial enquiries Noise 07-Apr-2025
Summary: We will not investigate this complaint about the handling of Mr X’s reports of noise and vibration caused by demolition works near his home. This is because there is not enough evidence of material fault by the Council and investigation is unlikely to achieve a different outcome.
-
London Borough of Barnet (24 018 303)
Statement Closed after initial enquiries Noise 01-Apr-2025
Summary:Ms X complained about noise from a nearby construction site. She said the Council failed to:
-
Herefordshire Council (24 007 066)
Statement Upheld Noise 30-Mar-2025
Summary: Mr D complained the Council delayed investigating an alleged noise and light nuisance. Based on current evidence I have found the Council delayed investigating the case which meant Mr D had to wait longer than is reasonable for his case to progress. The Council will explain to the Ombudsman the actions taken to prevent a similar fault occurring.
-
London Borough of Barnet (24 017 521)
Statement Upheld Noise 27-Mar-2025
Summary: We will not investigate this complaint about the Council’s failure to act on reports of noise nuisance. We are satisfied with the Council’s proposed actions on the matter. Also, we will not investigate a complaint about a failure to disclose personal data. It is reasonable to expect the complainant to contact the Information Commissioner’s Office on this point.