Recent statements in this category are shown below:
Statement Upheld Noise 15-Feb-2021
Summary: Mr X complains the Council did not properly deal with a planning application near his home and has not investigated concerns about noise and dust. The Council is at fault because it did not follow its complaints policy. Mr X cannot be clear how the Council is responding to his complaints. The Council has agreed to write to Mr X to clarify how it will respond to him and issue guidance to staff to ensure it follows its complaints policy.
Statement Not upheld Noise 09-Feb-2021
Summary: Ms D complains the Council failed to deal effectively with noise nuisance and anti-social behaviour from her downstairs neighbour. We have found no fault by the Council.
Statement Not upheld Noise 08-Feb-2021
Summary: Miss X complains that the Council has failed to act on her reports of nuisance and anti-social behaviour from her neighbours. She also complains that the Council has unfairly restricted her contact with officers. Miss X says she feels mentally abused by the Council and her neighbours, distressed, and traumatised. The Ombudsman does not find the Council at fault.
Statement Upheld Noise 01-Feb-2021
Summary: The complainants complain about the Council's approach to a noise problem from their upstairs neighbour's flat. They say the Council's poor handling of the case, including, wrongly revoking a Home Improvement Notice, caused them significant distress. They also complain about the way the Council approached their complaints about their neighbour's property management. We find the Council was not at fault for revoking the Home Improvement Notice but is at fault for failing to investigate if the Home Improvement Notice had been complied with after evidence suggested it had not. While the Council was initially helpful, there is also some fault in the general way the Council approached the complaint. We have made recommendations with the aim of providing some resolution.
Statement Not upheld Noise 11-Jan-2021
Summary: We have discontinued our investigation of this complaint, about a series of investigations by the Council's environmental health department. This is because it concerns matters which are either late, and/or carried appeal rights the complainant could have used. A complaint of harassment by a neighbour, and the Council's failure to disclose information, are best addressed by other bodies.
Statement Not upheld Noise 05-Jan-2021
Summary: Ms B complained that the Council took insufficient action to respond to complaints of noise nuisance following the conclusion of a previous complaint to the Ombudsman. She said she was still being disturbed by noise from her neighbour's property. We are unable to find fault in the actions of the Council.
Statement Not upheld Noise 21-Dec-2020
Summary: Mrs X complains the Council has failed to act on noise nuisance caused by her neighbour. We have found no fault by the Council in deciding that there is no noise nuisance at the premises.
Statement Not upheld Noise 19-Dec-2020
Summary: There is no evidence of fault with the Council's decision to refuse Mr C's request to move a cycle storage unit, which is close to his property.
Statement Upheld Noise 14-Dec-2020
Summary: The Ombudsman has not found fault with the Council's decision not to take further action about Miss X's noise complaint. Miss X also raises a complaint concerning a breach of confidentiality about a safeguarding matter, but the Ombudsman has not determined any fault. However, there was fault by the Council about its communications with Miss X. This caused Miss X an injustice and the Ombudsman has recommended a remedy.
Statement Upheld Noise 09-Dec-2020
Summary: The Council failed to investigate whether noise from
Mrs X's neighbour was a statutory nuisance. This is fault. The Council should investigate the possible nuisance, apologise to Mrs X, and pay her £350.