Recent statements in this category are shown below:
Statement Not upheld Noise 08-Jul-2019
Summary: Mrs X complained the Council delayed in taking action when she complained of noise nuisance from a nearby bar. There was no fault in the Council's actions.
Statement Upheld Noise 28-Jun-2019
Summary: There was no fault in the way the Council assessed whether the noise that Mr B and Mr C complained about was a statutory nuisance. There was fault in its delay in carrying out an inspection of the licensed premises and in failing to check whether the agreed noise levels were adhered to. There was no fault in the Council's actions in ensuring that the new conditions of the licence were adhered to. The Council has already remedied the fault by apologising and service improvements.
Statement Not upheld Noise 28-Jun-2019
Summary: Mr X complained the Council failed to deal appropriately with excess noise from a Household Waste Recycling Centre. There was no fault in the Council's actions.
Statement Not upheld Noise 27-Jun-2019
Summary: Mr X complains about the Council's decision to fell trees next to his house that provided screening from a main road. The Ombudsman has not found fault in the Council's handling of this matter. There was no obligation to either consult with Mr X or provide replacement screening.
Statement Upheld Noise 21-Jun-2019
Summary: The complainant says the Council has taken too long to issue an abatement notice to stop the noise nuisance caused by his neighbour. The Council says it visited the complainant's home and liaised with the landlord over possible causes giving the landlord time to resolve the issues. The Ombudsman finds the Council at fault for delay in deciding if a statutory noise nuisance exists and what it should do to stop or reduce it.
Statement Not upheld Noise 18-Jun-2019
Summary: Mr X complains the Council had not acted following complaints of noise and broken licence conditions at a restaurant. There is no evidence of fault by the Council. It investigated Mr X's concerns and took action when it had evidence.
Statement Upheld Noise 13-Jun-2019
Summary: The Council failed to properly follow its policy for controlling noise at a park near Mr B's. Before we investigated the complaint, the Council had apologised to Mr B and had acted to prevent similar failings in future. This is sufficient to remedy Mr B's injustice.
Statement Not upheld Noise 12-Jun-2019
Summary: Ms X complains the Council was at fault in the way it dealt with her complaints of nuisance caused by her neighbour. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
Statement Not upheld Noise 07-Jun-2019
Summary: Ms X complains the noise levels permitted by the Council for an event in a local park, were too high. There is no fault in the way the Council reached this decision. We do not uphold Ms X's complaint.
Statement Not upheld Noise 20-May-2019
Summary: Mr D complains the Council has failed to properly investigate a possible noise and light nuisance caused to him by a nearby sports pitch. The Ombudsman has not found any evidence of fault by the Council and has completed the investigation and not upheld the complaint.