London Borough of Southwark (25 015 168)

Statement Upheld Noise 16-Jun-2026

Summary: We have upheld this complaint about noise disturbance from commercial generators. While we cannot add to the Council’s ongoing planning enforcement action, there is evidence it did not properly investigate the reports as a potential statutory nuisance. The Council has agreed to take action to address this, which is a proportionate remedy.

London Borough of Barnet (24 022 275)

Statement Upheld Noise 15-Jun-2026

Summary: Mr X complained the Council did not act properly to deal with noise from a local community centre. We found fault because the Council failed to adequately consider and review its decision about allowing Mr X access to a noise monitoring tool to record events from the inside of his home. This caused Mr X avoidable distress. To remedy the injustice caused, the Council has agreed to apologise to him and review whether it should grant him access to the monitoring tool.

Leicester City Council (25 023 495)

Statement Closed after initial enquiries Noise 02-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s reports of noise. This is because there is not enough evidence of fault by the Council and we could not achieve anything more for Ms X.

Blaby District Council (25 010 526)

Statement Upheld Noise 01-Jun-2026

Summary: Miss X complained the Council did not properly investigate her report of noise nuisance. We find the Council at fault for failing to follow its noise complaint policy and not completing an adequate investigation into Miss X’s report. This caused significant uncertainty and frustration. To remedy the injustice the Council has agreed to apologise, make a symbolic payment, investigate the report correctly, and complete an organisation led improvement plan.

Chorley Borough Council (25 022 493)

Statement Closed after initial enquiries Noise 01-Jun-2026

Summary: We will not investigate this complaint about how the Council dealt with Miss X’s complaints about anti-social behaviour, noise nuisance and rat infestation. This is because there is insufficient evidence of fault by the Council.

Canterbury City Council (25 018 656)

Statement Closed after initial enquiries Noise 27-May-2026

Summary: We will not investigate this complaint about the Council’s investigation into Mr X’s noise nuisance complaint. This is because there is not enough evidence of fault.

Oxford City Council (25 022 651)

Statement Closed after initial enquiries Noise 21-May-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to respond to his report of noise nuisance and his formal complaint. There is insufficient injustice to warrant an investigation. Part of the complaint is late, and we cannot investigate complaints about tenancy management by social landlords. We also cannot achieve the outcome Mr X wants.

Coventry City Council (25 021 532)

Statement Closed after initial enquiries Noise 20-May-2026

Summary: We will not investigate this complaint about the Council’s handling of noise complaints. This is because the complainant had a right of appeal and it would have been reasonable to expect them to use this right.

Leicester City Council (24 021 620)

Statement Upheld Noise 20-May-2026

Summary: Ms X complained the Council failed to make reasonable adjustments and failed to properly investigate her reports of persistent noise nuisance. Ms X also complained about the Council’s communication and its complaint handling. We found the Council at fault for not having regard for its duty to consider reasonable adjustments between November 2024 and February 2025. We also found the Council at fault for failing to have regard for its low-frequency noise (LFN) assessment procedure. However, for the reasons set out in the statement, we did not find this caused Ms X a significant injustice. We did not find the Council at fault in how it considered its reasonable adjustment duty from March 2025 onwards, or for the timeliness of its complaint handling.

London Borough of Islington (25 021 236)

Statement Closed after initial enquiries Noise 14-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of noise reports. Part of the complaint is late and further investigation of the remaining matters is unlikely to find fault in the Council’s actions.