West Northamptonshire Council (24 023 337)

Statement Closed after initial enquiries Noise 23-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to investigate his report of statutory noise nuisance in summer 2023 because the complaint is late. We will not investigate the remainder because there is insufficient evidence of fault.

Newark & Sherwood District Council (24 013 431)

Statement Upheld Noise 19-Jun-2025

Summary: Mr X complained the Council did not properly respond to his reports of the nuisance caused by a loud car. We find the Council at fault for the way it decided it had no powers which caused injustice in the form of uncertainty. The Council agreed to apologise.

Spelthorne Borough Council (24 017 630)

Statement Closed after initial enquiries Noise 16-Jun-2025

Summary: We will not investigate this complaint about the Council failing to take enforcement action against noise nuisance from a gym. There is insufficient evidence of fault, and we are unlikely to be able to add anything worthwhile to the Council’s ongoing investigation.

Cornwall Council (24 012 596)

Statement Closed after initial enquiries Noise 12-Jun-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s response to his concerns about noise nuisance and planning enforcement issues relating to an airfield. The matters about noise are outside our jurisdiction because they have already been considered by a court. We will not investigate the planning enforcement issues because the Council has considered whether to take enforcement action but decided it is not expedient to do so. There is insufficient evidence of fault in this decision to warrant an investigation.

Calderdale Metropolitan Borough Council (24 023 071)

Statement Closed after initial enquiries Noise 10-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council not taking into account diary evidence when investigating her reports of noise from nearby business premises. There is not enough evidence of fault in the Council’s investigation and decision-making processes to warrant us investigating.

London Borough of Newham (24 023 030)

Statement Closed after initial enquiries Noise 09-Jun-2025

Summary: We will not investigate Mr X’s complaint about how the Council considered his request for them to move a park bench away from his property, and how it replied to his complaint. There is insufficient significant personal injustice caused to Mr X from the matters complained of to warrant an investigation. We do not investigate councils' complaint handling where we are not investigating the core issue giving rise to the complaint. We also cannot achieve the outcome Mr X seeks from his complaint.

Royal Borough of Kingston upon Thames (24 021 130)

Statement Closed after initial enquiries Noise 21-May-2025

Summary: We will not investigate this complaint about the Council’s investigation into reported noise nuisance coming from a nearby business premises. The Council has taken reasonable steps to investigate the matter, and it is unlikely we would find evidence of fault in the Council’s actions.

Worcestershire Regulatory Services (24 010 952)

Statement Closed after initial enquiries Noise 20-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her reports of noise nuisance from a local wedding venue and about licensing issues. This is because there is insufficient evidence of fault. In addition, some elements of her complaints are premature.

Calderdale Metropolitan Borough Council (24 010 407)

Statement Upheld Noise 15-May-2025

Summary: Ms G complained about the way the Council’s Environmental Health Service dealt with her complaint about a noise nuisance from a neighbour’s dog. We find the Council’s investigation was adequate, but find some fault around its communications with Ms G. This will have caused Ms G some frustration. The Council has made an offer of a symbolic payment as a remedy, which is suitable.

East Suffolk Council (24 021 648)

Statement Closed after initial enquiries Noise 14-May-2025

Summary: We will not investigate Mrs X’s complaint about how the Council has investigated and dealt with her reports of noise from land near her property. There is not enough evidence of Council fault to warrant us investigating.