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Free online toolkit for adult social care providers

Calling all social care providers! Are you 'complaints confident'? Take our free self-assessment quiz to benchmark your complaints approach against best practice.

Then download our new toolkit containing useful resources that can help strengthen relationships with your customers, their families and the local communities in which you operate.

Advisers & Advocates

How to complain on someone's behalf or refer complaints to us - includes advice for MPs and councillors

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