Sandwell Metropolitan Borough Council (24 003 119)

Statement Closed after initial enquiries Antisocial behaviour 21-Jul-2024

Summary: We will not investigate Mr X’s complaint about how the Council responded to reports he made about a business premises. The Council has not fully investigated the matter and it would be reasonable for Mr X to allow it to do so. Nor will we consider Mr X’s claim for compensation, because we cannot achieve the outcome he is looking for here.

London Borough of Croydon (23 005 990)

Statement Upheld Antisocial behaviour 17-Jul-2024

Summary: Mr D says the Council failed to properly investigate his concerns about noise and anti-social behaviour. We have found evidence of fault by the Council and upheld the complaint. We have completed the investigation because the Council agrees to the provide staff training and pay redress to Mr D.

London Borough of Barnet (24 003 029)

Statement Closed after initial enquiries Antisocial behaviour 11-Jul-2024

Summary: We will not investigate this complaint about the Council’s response to a complaint about alleged drug use by council tenants who are Mr X’s neighbours. We have no jurisdiction to investigate complaints about the management of tenancies by socials housing landlords.

Newcastle-under-Lyme Borough Council (23 008 331)

Statement Upheld Antisocial behaviour 01-Jul-2024

Summary: Mr X complained the Council failed to take appropriate action to address anti-social behaviour from a nearby holiday home, and communicated poorly with him. Mr X said this caused unnecessary distress and frustration, and is impacting on his family. We do not find the Council at fault for the way it handled reports of anti-social behaviour. However, we find the Council at fault for poor communication. This caused injustice. We are satisfied the Council has apologised.

London Borough of Enfield (24 002 256)

Statement Closed after initial enquiries Antisocial behaviour 01-Jul-2024

Summary: We will not investigate this complaint about noise nuisance from a communal door near Mr X’s property. It is unlikely we could add to the Council’s response about noise nuisance and the Housing Ombudsman is the appropriate body to consider a complaint about the Council’s maintenance of the communal area in its role as social landlord.

Kingston Upon Hull City Council (24 000 774)

Statement Closed after initial enquiries Antisocial behaviour 19-Jun-2024

Summary: We will not investigate this complaint about a failure to act on reports of anti-social behaviour. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We consider further investigation is unlikely to lead to a different outcome.

Birmingham City Council (23 021 351)

Statement Closed after initial enquiries Antisocial behaviour 18-Jun-2024

Summary: We will not investigate this complaint about how the Council responded to reports of light nuisance. Further investigation would not lead to a different outcome.

Burnley Borough Council (24 001 777)

Statement Closed after initial enquiries Antisocial behaviour 18-Jun-2024

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s complaint about anti-social behaviour by a neighbour. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

East Riding of Yorkshire Council (23 016 612)

Statement Closed after initial enquiries Antisocial behaviour 16-Jun-2024

Summary: We will not investigate this complaint about the Council’s alleged failure to properly respond to reports of anti-social behaviour Mrs X has been making for several years. This is because an investigation would be unlikely to result in a finding of fault.

London Borough of Tower Hamlets (23 020 431)

Statement Closed after initial enquiries Antisocial behaviour 13-Jun-2024

Summary: We will not investigate this complaint about the Council’s failure to remove offensive graffiti from a council owned building within a timely manner. This is because the Council has conceded fault and an investigation would be unlikely to lead to a worthwhile outcome.