Recent statements in this category are shown below:
Statement Not upheld Antisocial behaviour 03-Feb-2021
Summary: Mr D complains the Council did not properly investigate Hate Crimes against him. The Ombudsman has not found any evidence of fault by the Council. He has completed the investigation and not upheld the complaint.
Statement Not upheld Antisocial behaviour 02-Feb-2021
Summary: Mrs D says the Council failed to properly investigate her reports of noise nuisance and anti-social behaviour. The Ombudsman has not found evidence of fault. He has completed the investigation and not upheld the complaint.
Statement Not upheld Antisocial behaviour 05-Jan-2021
Summary: There was no fault in how the Council investigated reports of anti-social behaviour. The Council was entitled to decide there was evidence of unacceptable behaviour on both sides and serve warnings accordingly, and we have seen no evidence to support an allegation the Council was biased in favour of the complainant's neighbour. We have therefore completed our investigation.
Statement Upheld Antisocial behaviour 05-Jan-2021
Summary: The Council made decisions about noise nuisance and anti-social behaviour without any investigation process. However, the Council moved tenants to new accommodation, which resolved the issues quicker than if it had taken formal action. This removed the impact on the complainant of loud music and intimidating behaviour. The Council will work closely with future tenants, has given a single point of contact for complaints about this property, and will meet the neighbouring residents once the restrictions of the Covid-19 pandemic are lifted.
Statement Upheld Antisocial behaviour 18-Dec-2020
Summary: Ms B complains that the Council has issued a neighbouring business with a commercial bin and has failed to take action to stop the resulting nuisance and antisocial behaviour. We find no fault on the Council's part.
Statement Not upheld Antisocial behaviour 14-Dec-2020
Summary: Ms X complains the Council was biased against her while investigating anti-social behaviour allegations. The matters complained of are inextricably linked to the consideration of court proceedings and so it is not appropriate for the Ombudsman to investigate this matter. The Ombudsman's general discretion will be exercised to discontinue the investigation.
Statement Upheld Antisocial behaviour 11-Dec-2020
Summary: There was fault by the Council, in this complaint about alleged anti-social behaviour. Although it was for the Council to decide whether there was anti-social behaviour or a noise nuisance, it did not consider whether there was action it could take under the Housing Health and Safety Rating System. This caused an uncertainty, which the Council has agreed to remedy. The Council has also agreed to remind its staff of the importance of keeping clear and comprehensive records. There was also fault by the Council, as it did not respond to a question about the Community Trigger, but this did not cause an injustice. We have therefore completed our investigation.
Statement Not upheld Antisocial behaviour 09-Dec-2020
Summary: Mr C complained about how the Council dealt with his complaints of anti-social behaviour. We find the Council was not at fault.
Statement Not upheld Antisocial behaviour 01-Dec-2020
Summary: Mr B complains the Council incorrectly issued him with a Community Protection Warning letter in 2019. He says the Council's anti-social behaviour investigation has been biased. The Ombudsman has completed the investigation and not upheld the complaint. The Council has acted in line with procedures overall.
Statement Not upheld Antisocial behaviour 26-Nov-2020
Summary: Mr G complains about the Council's inadequate investigations into his reports of noise and light nuisance from his neighbour. And his neighbour using his home for business use. The Ombudsman's view is there is no evidence of fault in the Council's investigations. So we cannot question the merits of its decisions.