Recent statements in this category are shown below:
Statement Not upheld Antisocial behaviour 11-Mar-2019
Summary: Mr B complains the Council provided him and his wife with unsuitable accommodation due to problems with noise, anti-social behaviour, disrepair and a property agent. He also complains the Council withdrew accommodation and financial support from him and his wife based on a flawed care needs assessment. We do not uphold these complaints, finding no or insufficient evidence of fault by the Council causing an injustice to Mr B or his wife.
Statement Not upheld Antisocial behaviour 08-Mar-2019
Summary: Mr B complained to the Council about the behaviour of his neighbour in respect of dog faeces. The Council delayed sending him a stage one response to his complaint. Mr B has now requested a stage two investigation. We have discontinued our investigation to allow the Council to do this.
Statement Not upheld Antisocial behaviour 01-Mar-2019
Summary: Mr B complained that the Council had failed to take effective action to deal with complaints of anti-social behaviour caused by a visitor to the neighbouring house. He says the incidents have upset his children and they are worried about the reprisals. We cannot identify fault in the way the Council has dealt with the situation.
Statement Upheld Antisocial behaviour 20-Feb-2019
Summary: There was some fault in the Council's handling of a matters relating to a neighbour dispute, but it did not cause an injustice. And so the Ombudsman has completed his investigation.
Statement Upheld Antisocial behaviour 18-Feb-2019
Summary: The Council failed to investigate complaints of anti-social behaviour and noise nuisance. It failed properly to assess the vulnerability of the victims. Because of this it is not possible to know if the Council could have taken any action against the perpetrators. The Council failed to support the victims. The Council will apologise and pay the complainant £300. In future it will consider all evidence offered by a victim and keep the vulnerability of a victim under review.
Statement Not upheld Antisocial behaviour 15-Feb-2019
Summary: Miss X complained the Council failed to properly respond to reports she made about fly tipping and littering within its agreed timescales. She was dissatisfied the Council would not take action against the perpetrators of littering or take preventative action or install CCTV cameras. Not all of Miss X's reports were resolved in the timescales DEFRA sets out, but we found overall the Council had responded appropriately. The Council has taken some of the preventative action Miss X wanted, and it explained why it had not installed CCTV.
Statement Upheld Antisocial behaviour 14-Feb-2019
Summary: Miss X complained the Council has not investigated her complaints about noise nuisance. The Council withdrew its noise monitoring service from Miss X more than two years ago. It has failed to properly review this decision as required by its policy. It has not explained this decision to Miss X. She has therefore been frustrated by continuing to send reports without acknowledgment or response. The Council has agreed to apologise to Miss X and to review its decision about her access to the noise nuisance reporting service. It will write to Miss X to explain its decision and how it will continue to keep this under review.
Statement Upheld Antisocial behaviour 11-Feb-2019
Summary: Ms X complains the Council was at fault in the way it responded to her complaints of noise nuisance caused by her neighbour. We found fault as the Council delayed when responding to Ms X's complaint about the matter. But this fault did not cause Ms X an injustice and so we have completed our investigation.
Statement Not upheld Antisocial behaviour 04-Feb-2019
Summary: Mrs X complains on behalf of her daughter that the Council has failed to take action about noise nuisance. The Council has investigated the complaints and installed noise monitoring equipment. The recordings do show noise but the Council's professional judgement is this is not at a level that would constitute a statutory nuisance. There is no evidence of fault by the Council.
Statement Not upheld Antisocial behaviour 31-Jan-2019
Summary: The Council has properly investigated concerns about the use of a shop, and parking issues caused by customers of the shop.