Bristol City Council (24 021 636)

Statement Closed after initial enquiries Antisocial behaviour 15-May-2025

Summary: We cannot investigate this complaint about the Council’s response to a complaint about anti-social behaviour. We have no remit to consider the Council’s action in connection with its management of its social housing.

Sheffield City Council (24 011 603)

Statement Closed after initial enquiries Antisocial behaviour 13-May-2025

Summary: We will not investigate this complaint about how the Council responded to reports of anti-social behaviour. There is not enough evidence of fault to justify our involvement.

North East Lincolnshire Council (24 022 954)

Statement Closed after initial enquiries Antisocial behaviour 13-May-2025

Summary: We cannot investigate this complaint about a Fixed Penalty Notice because Mr Y has already been to court about the matter, and we cannot investigate when happened in court.

Westmorland and Furness Council (24 018 886)

Statement Closed after initial enquiries Antisocial behaviour 12-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of noise nuisance and anti-social behaviour from his neighbours. This is because his complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault, and an investigation would not lead to any worthwhile outcomes.

Bolton Metropolitan Borough Council (24 003 794)

Statement Upheld Antisocial behaviour 12-May-2025

Summary: Mr X complained the Council failed to ensure his neighbour maintained the trees and bushes in their front garden. We find no fault in the Council’s handling of the high hedges matter itself. However, there was a significant delay in responding to Mr X’s complaint. The Council has apologised and offered a suitable payment to Mr X, which is a satisfactory remedy for the injustice caused.

London Borough of Newham (24 005 505)

Statement Upheld Antisocial behaviour 08-May-2025

Summary: Mr X complained about the Council’s response to his reports of Anti-Social Behaviour. Mr X said this caused him anxiety and distress. There was fault in the way the Council delayed its investigation, communication and complaint handling was poor. This frustrated Mr X and he was put to time and trouble to complain. The Council has agreed to apologise, make a financial payment, reconsider Mr X’s Anti-Social Behaviour reports and provide training to its staff.

London Borough of Camden (24 018 574)

Statement Closed after initial enquiries Antisocial behaviour 05-May-2025

Summary: We will not investigate this complaint about the management of social housing, antisocial behaviour, parking issues and highway disrepair. Part of the complaint is late, we cannot investigate the Council’s actions as a social landlord, the courts are better placed to consider a personal injury claim, and we could not add to its response about parking enforcement.

Eastleigh Borough Council (24 020 487)

Statement Closed after initial enquiries Antisocial behaviour 05-May-2025

Summary: We will not investigate Ms X’s complaint that the Council failed to act on her reports of noise nuisance caused by her neighbour since 2020. This is because there is insufficient evidence of fault in the Council’s decision-making. Furthermore, part of the complaint is late, and an investigation into the remaining issues would not achieve any additional outcome.

Buckinghamshire Council (24 019 497)

Statement Closed after initial enquiries Antisocial behaviour 30-Apr-2025

Summary: We will not investigate Mr X’s complaint about how the Council responded to his reports of anti-social behaviour (ASB) involving his neighbour. That is because there is insufficient evidence of fault, or they concern matters we either cannot investigate or will not investigate because there is another body better placed to do so

Sheffield City Council (24 019 802)

Statement Closed after initial enquiries Antisocial behaviour 24-Apr-2025

Summary: We will not investigate this complaint about the Council’s decision that the complainant’s neighbour is maintaining their property to an adequate standard. We have not seen enough evidence of fault in the way the Council considered the reports of anti-social behaviour. Also, the actions of the Council as landlord are outside our jurisdiction.