London Borough of Newham (20 011 074)
Statement Upheld Antisocial behaviour 21-Jul-2021
Summary: Miss X complained the Council failed to find statutory noise nuisance despite evidence presented to it. Miss X also complained the Council blocked her from use of the antisocial behaviour service at the Council. Miss X also complained the Council failed to respond to her contacts from October 2019 until August 2020. Miss X says the Council's actions caused her stress increased anxiety and a worsening of her mental health. The Ombudsman does not find fault with the Council's statutory noise nuisance investigations or withdrawing the service from Miss X. The Ombudsman does find fault with how the Council handled Miss X's contacts.
London Borough of Barking & Dagenham (20 006 438)
Statement Upheld Antisocial behaviour 19-Jul-2021
Summary: Miss Y complained about the Council's response to her requests for help to move from her current home, for which she has a secure tenancy with the Council, and her complaints about noise and anti-social behaviour by her neighbours. The Ombudsman has found fault by the Council in the way it responded to her complaints about noise and anti-social behaviour. It has agreed to remedy this by apologising and paying Miss Y £2,100 to reflect the avoidable loss of amenity, distress, time and trouble its faults caused her.
Statement Upheld Antisocial behaviour 15-Jul-2021
Summary: Mr X complains about the service he received when he contacted the Council. There was fault by the Council which caused Mr X an injustice. However, the Ombudsman closed the complaint because the Council already took action to remedy the injustice.
Cheshire East Council (20 009 360)
Statement Upheld Antisocial behaviour 14-Jul-2021
Summary: The Council is not at fault in how it dealt with two complaints of anti-social behaviour. The Council is at fault in how it dealt with Mr X and Ms Y's third complaint about a different neighbour. The Council has agreed to apologise and pay Mr X and Ms Y £500. The Council has already taken action to improve its service.
Peterborough City Council (20 013 590)
Statement Not upheld Antisocial behaviour 09-Jul-2021
Summary: Mr D says the Council has failed to resolve fly tipping near a property he rents out. The Ombudsman has discontinued the investigation because there is insufficient injustice and further investigation would not alter the outcome.
Peterborough City Council (20 008 165)
Statement Not upheld Antisocial behaviour 24-Jun-2021
Summary: Mr X complained about the way the Council handled his reports of anti-social behaviour against his next-door neighbour during 2019. The Council considered Mr X's reports of anti-social behaviour in line with its policy when it decided to take no further action. It was not at fault.
Royal Borough of Kensington & Chelsea (20 007 527)
Statement Not upheld Antisocial behaviour 18-Jun-2021
Summary: Ms X complains that the Council failed to properly investigate her complaints of noise nuisance. There is no evidence of fault in how the Council investigated Miss X's complaints of noise nuisance.
Preston City Council (20 007 718)
Statement Not upheld Antisocial behaviour 16-Jun-2021
Summary: there is no fault by Preston City Council in relation to its handling of Mr B's reports of anti-social behaviour close to his home
Cheshire West & Chester Council (20 005 902)
Statement Upheld Antisocial behaviour 04-Jun-2021
Summary: Miss X complained about the lack of action taken by the Council in response to reports of anti-social behaviour. The Ombudsman found no fault with the way the Council investigated reports of ASB, or in the measures it put in place. We did find fault when the Council did not provide individual support or feedback to Miss X. It agreed to provide a remedy.
London Borough of Hounslow (20 007 776)
Statement Upheld Antisocial behaviour 04-Jun-2021
Summary: The Council was at fault for how it handled some of Mr X's reports of noise and anti-social behaviour. This caused Mr X distress and resulted in him continuing to complain to the Council. The Council has agreed to make a payment to Mr X to reflect the distress he and his family suffered.