Herefordshire Council (24 000 560)

Statement Closed after initial enquiries Antisocial behaviour 11-Jun-2024

Summary: We will not investigate this complaint about the Council’s actions in sending Ms X a letter advising her it had received a complaint about noise nuisance from dog barking. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Bedford Borough Council (24 001 800)

Statement Closed after initial enquiries Antisocial behaviour 06-Jun-2024

Summary: We will not investigate this complaint about the way the Council considered the complainant’s reports of anti-social behaviour. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Stratford-on-Avon District Council (24 001 536)

Statement Closed after initial enquiries Antisocial behaviour 05-Jun-2024

Summary: We will not investigate this complaint about the Council’s investigation of anti-social behaviour reported to it. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Camden (23 009 245)

Statement Upheld Antisocial behaviour 03-Jun-2024

Summary: We will not investigate Ms X complaint about the Council’s handling of reports of anti-social and criminal behaviour from a neighbour. This is because the complaint is outside the Ombudsman’s jurisdiction as there are ongoing court proceedings.

East Suffolk Council (23 020 773)

Statement Closed after initial enquiries Antisocial behaviour 29-May-2024

Summary: We will not investigate this complaint about how the Council has responded to concerns about sporting apparatus being left on a public grass area. This is because the Council has already decided what level of action it considers appropriate. We are unlikely to find fault with its decision-making in this respect. Further, there is insufficient evidence of the complainant being caused a significant enough injustice to warrant our involvement.

Nottingham City Council (22 014 496)

Statement Upheld Antisocial behaviour 29-May-2024

Summary: Mr X complained about the Council’s decision not to take enforcement action for an overgrown hedge and delays in complaint handling. We find fault which caused Mr X avoidable uncertainty and frustration. The Council should review its decision, apologise to Mr X and make a symbolic payment for injustice caused to him.

Arun District Council (24 000 247)

Statement Closed after initial enquiries Antisocial behaviour 27-May-2024

Summary: We will not investigate this complaint about the Council sharing personal data. It is better considered by the Information Commissioner’s Office, and the matter of compensation is for the courts to determine.

London Borough of Brent (23 009 887)

Statement Upheld Antisocial behaviour 22-May-2024

Summary: Ms X complains the Council failed to address anti-social behaviour from her neighbours. The Ombudsman find fault with the Council for failing to follow its anti-social behaviour policy. The Ombudsman does not find fault with the Council for how it reached the decision whether to take action. The Council has agreed to make a financial payment and carry out service improvements.

Newcastle-under-Lyme Borough Council (23 014 031)

Statement Closed after initial enquiries Antisocial behaviour 20-May-2024

Summary: We will not investigate this complaint about how the Council handled a complaint about noise nuisance. This is because some of the issues raised are for other agencies and others are subject to legal proceedings. There is not enough evidence of fault for us to investigate the remaining matters.

London Borough of Bexley (23 021 233)

Statement Closed after initial enquiries Antisocial behaviour 19-May-2024

Summary: We will not investigate this complaint about the Council’s failure to comply with its duties under the Equality Act. We cannot achieve the outcome the complainant is seeking.