Cornwall Council (24 023 401)

Statement Closed after initial enquiries Antisocial behaviour 30-Jun-2025

Summary: We cannot investigate Ms X’s complaint about the Council’s handling of her complaints about antisocial behaviour from her neighbours, as the Council considered the matter in its role as social landlord. If Ms X remains dissatisfied, the Housing Ombudsman Service is better placed to consider this complaint.

Coventry City Council (24 023 250)

Statement Closed after initial enquiries Antisocial behaviour 29-Jun-2025

Summary: We will not investigate Mr X’s complaint the Council did not respond to his telephone calls reporting noise nuisance. Further investigation would not lead to a different outcome.

Dudley Metropolitan Borough Council (24 013 603)

Statement Upheld Antisocial behaviour 24-Jun-2025

Summary: Mrs D complained the Council failed to properly investigate anti-social behaviour or carry out an anti-social behaviour case review. We found fault which caused Mrs D distress. To remedy this the Council has agreed to apologise and take action on the case as set out at the end of this statement.

Halton Borough Council (24 017 778)

Statement Closed after initial enquiries Antisocial behaviour 24-Jun-2025

Summary: We will not investigate this complaint about the Council’s delay in responding to a request for an anti-social behaviour case review and its failure to explain why the request did not meet the threshold for review. The Council has apologised for delay. It has also confirmed it will explain its reasons going forward. We consider further investigation will not lead to a different outcome.

Lancaster City Council (24 019 744)

Statement Closed after initial enquiries Antisocial behaviour 23-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about noise nuisance. There is insufficient evidence of fault and it is unlikely an investigation would reach a different outcome.

Herefordshire Council (24 022 064)

Statement Closed after initial enquiries Antisocial behaviour 22-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his complaint about noise disturbance. There is insufficient evidence of fault in its statutory nuisance decision. The Council has offered Mr X a suitable remedy for delay and poor communication. An investigation would not lead to a different outcome.

Gateshead Metropolitan Borough Council (24 022 323)

Statement Closed after initial enquiries Antisocial behaviour 18-Jun-2025

Summary: We will not investigate this complaint about how the Council conducted an anti-social behaviour review. That is because the complaint is late.

Brighton & Hove City Council (24 021 182)

Statement Closed after initial enquiries Antisocial behaviour 08-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about antisocial behaviour from a neighbour. It is unlikely an investigation would lead to a different outcome or achieve what Ms X wants.

Broxtowe Borough Council (24 016 233)

Statement Not upheld Antisocial behaviour 03-Jun-2025

Summary: Mrs X complained that the Council issued a Community Protection Warning, followed by a further warning of a Community Protection Notice, without any evidence against her. We found that a Community Protection Notice was later issued, which Mrs X could have appealed in court. Based on this evidence, we have discontinued our investigation.

City of Wolverhampton Council (24 020 554)

Statement Closed after initial enquiries Antisocial behaviour 03-Jun-2025

Summary: We will not exercise discretion to investigate this complaint about the Council taking court action against him for anti-social behaviour in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.