Statement Upheld Antisocial behaviour 23-May-2022
Summary: Ms C complained about the Council's response to her reports of noise and anti-social behaviour and that she suffered unacceptable levels of both for longer than necessary. We have found fault by the Council in the way it dealt with Ms C's Community Trigger request but consider the agreed actions of an apology, £300 and staff guidance provide a suitable remedy.
Statement Upheld Antisocial behaviour 12-May-2022
Summary: There was fault in the Council's written communication. The Council served a Community Protection Warning after Ms X made complaints about anti-social behaviour from her neighbour but did not tell Ms X when it withdrew this warning. There was no fault in the Council's decision not to take further action after recommending mediation. The Council's apology remedies the injustice to Ms X from failing to keep her properly informed.
Statement Upheld Antisocial behaviour 03-May-2022
Summary: The Council correctly dealt with reports of anti-social behaviour but could have directed Mr B to the landlord of the property three months sooner. This did not cause any significant injustice, so we make no recommendations to the Council. The Council and landlord have worked together to improve Mr B's situation by installing a smoking shelter and screening at the neighbouring property, and vetting tenants to let more sensitively.
Statement Upheld Antisocial behaviour 27-Apr-2022
Summary: Ms T complains that the Council has not taken the necessary action to address her concerns about anti-social behaviour from a café near to her home. She says this is having a negative effect on her life and her property has been targeted by the perpetrators. We find fault because the Council did not signpost Ms T to the community trigger process, even though it should have for the number of reports of anti-social behaviour made by Ms T.
Statement Not upheld Antisocial behaviour 27-Apr-2022
Summary: Mr C said the Council was at fault for failing to make his neighbour prune his hedge. The Council was not at fault. Any delays were not caused by the Council.
Statement Not upheld Antisocial behaviour 24-Apr-2022
Summary: There is no general fault in how the Council investigated complaints of ASB both by, and against, the complainant. The Ombudsman cannot investigate the elements of Mr B's complaint relating to the Council's role as his landlord. We have therefore completed our investigation.
Statement Upheld Antisocial behaviour 18-Apr-2022
Summary: There was fault by the Council. It took too long to complete a Community Trigger review, and it was not clear in its process or its communications with Mr X. He is disabled and in chronic pain. The Council's shortcomings caused him distress and frustration. The Council has reviewed its process and policy and has agreed to apologise to Mr X.
Statement Upheld Antisocial behaviour 13-Apr-2022
Summary: A complaint was made on behalf of Ms C who suffered disturbance from the occupier of a neighbouring flat, who moved into their property around November 2019. We found fault in the Council's response from November 2020 onward, when it became aware of this matter. This was because the Council failed to carry out an adequate investigation or take actions it promised. This loss of a service caused injustice to Ms C as well as causing her unnecessary distress, time and trouble. The Council accepts these findings and at the end of this statement, we set out the action it has agreed to remedy this injustice.
Statement Upheld Antisocial behaviour 04-Apr-2022
Summary: We will not investigate this complaint about the Council's refusal to act against her noisy neighbours. The Council says it will write to the complainant to ensure they understand what information is required and how this will be used. If a specific noise is relatively constant or predictable, it intends to visit the premises. We are satisfied with the Council's proposed actions.
Statement Upheld Antisocial behaviour 27-Mar-2022
Summary: There is evidence of fault by the Council. The Community Protection Notice served on a neighbour due to anti-social behaviour was not worded in a way that it was enforceable. In addition, when the Council got legal advice on the notice, it did not review or revise it to ensure that it was relevant to the anti-social behaviour complained about. The Council's apology and revision of procedures on wording and reviewing notices remedies the injustice caused.