Thanet District Council (19 020 707)

Statement Upheld Antisocial behaviour 17-Nov-2020

Summary: Mr C complains the Council failed to respond properly and take appropriate action in response to his reports about a nearby construction site. Mr C says he is at risk using the pavement due to the inadequate street lighting which particularly affects him due to a visual impairment and he has suffered unacceptable nuisance for longer than necessary. The Ombudsman has found fault by the Council in the way it responded to some of Mr C's reports but considers the agreed actions of an apology and staff training are enough to provide a suitable remedy.

Cornwall Council (19 013 574)

Statement Not upheld Antisocial behaviour 16-Oct-2020

Summary: Mr B complained the Council failed to properly consider his complaint of antisocial behaviour and failed to follow its complaints procedure when responding to his complaint. There is no fault bin how the Council considered the case.

Southampton City Council (19 008 242)

Statement Not upheld Antisocial behaviour 01-Oct-2020

Summary: Miss X complains that the Council has not taken action about a statutory noise nuisance from her neighbour. She says she is unable to sleep and the situation causes stress. The Ombudsman does not find fault with the Council.

London Borough of Hackney (19 010 204)

Statement Upheld Antisocial behaviour 21-Sep-2020

Summary: Ms X complained the Council failed to properly investigate her complaint about noise from neighbours. She also said the Council failed to make reasonable adjustments which reduced her ability to engage in its investigation. The Ombudsman finds the Council at fault because there were some delays during the investigation. However, the delays did not have a significant impact on the outcome. Apart from the delays, the Council investigated Ms X's complaint as we would expect and appropriately considered her request for reasonable adjustments. The Council has provided an appropriate apology to
Ms X for the delays.

Rossendale Borough Council (19 019 795)

Statement Not upheld Antisocial behaviour 09-Sep-2020

Summary: Mrs X complains the Council sent her a warning that she could be issued with Community Protection Notice for anti-social behaviour. The Council is not at fault.

Newcastle upon Tyne City Council (19 016 646)

Statement Not upheld Antisocial behaviour 01-Sep-2020

Summary: Mr D says the Council should take action against his neighbours for noise nuisance and anti-social behaviour. The Ombudsman has discontinued the investigation because further consideration would not likely lead to a different outcome or add to what the Council has already told Mr D.

St Albans City Council (19 020 342)

Statement Not upheld Antisocial behaviour 28-Aug-2020

Summary: There is no fault in the way the Council decided a high hedge application.

Walsall Metropolitan Borough Council (19 012 207)

Statement Upheld Antisocial behaviour 28-Aug-2020

Summary: Mr B complains the Council has failed to stop the noise nuisance he experiences from the neighbouring house. He says the Council has not taken account of his disabilities. He also complains the Council has not acted on his complaint that the house is used as a business. He says that as a result he has experienced excessive noise and disturbance. There was fault by the Council which has caused injustice to Mr B.

Bromsgrove District Council (19 012 776)

Statement Not upheld Antisocial behaviour 21-Aug-2020

Summary: Mr X complained the Council did not respond to his complaints about antisocial behaviour taking place in his local area. He said this caused him stress and inconvenience. There was no fault in the way the Council responded to Mr X's complaints.

Charnwood Borough Council (19 012 237)

Statement Not upheld Antisocial behaviour 12-Aug-2020

Summary: Mr X complains the Council failed to deal with his complaints of anti-social behaviour causing distress to his family. Mr X is a council tenant and the neighbour is a private tenant meaning the Council has different powers to take action. The Council has taken action in response to Mr X's reports but has not found enough evidence to take formal action.