Recent statements in this category are shown below:
Statement Not upheld Antisocial behaviour 11-May-2021
Summary: Miss C complained the Council failed to properly respond and take appropriate action in response to her reports about the condition of her local area which has become a target for waste dumping and is unsightly and presents health and safety issues to residents. We have found no evidence of fault by the Council.
Statement Upheld Antisocial behaviour 10-May-2021
Summary: Mr C complained the Council did not properly respond or take appropriate action in response to his reports of anti-social behaviour from his neighbours which he says was racially motivated. Mr C says he and his family suffered unnecessary upset, distress and anxiety. We have found fault by the Council in the time taken to provide a decision to Mr C but consider the apology it has already provided is enough to provide a suitable remedy.
Statement Not upheld Antisocial behaviour 21-Apr-2021
Summary: Mr B complained that the Council agreed to remove fly-tipped items from its land behind his house in August 2020 but has failed to do so. We find no fault on the Council's part. It has monitored the site regularly and explained why it has not been practicable to remove the items until recently.
Statement Not upheld Antisocial behaviour 14-Apr-2021
Summary: Mrs X complained the Council has failed to deal with the nuisance caused by her neighbour's private animal rescue sanctuary which she says causes odour problems and problems with flies and rats. The Council is not at fault in the way it responded to Mrs X's concerns and in the actions it took.
Statement Upheld Antisocial behaviour 09-Apr-2021
Summary: Mr C says the Council failed to do enough to control antisocial behaviour by youths on his road. He says this caused him injustice because he was distressed by the disturbance. He also says officers were rude to him on the phone when he complained. The Council was not at fault for its actions taken to limit antisocial behaviour. It took action but did not have to take the actions Mr C wanted. The Council accepts that some officers provided a poor service to Mr C. This was fault. However, the Council apologised so no further remedy is required.
Statement Upheld Antisocial behaviour 08-Apr-2021
Summary: Mr X complained the Council failed to take appropriate action when he complained of noise nuisance from a neighbouring property. The Council was at fault when it fettered its discretion to consider the circumstances of Mr X's noise nuisance complaints. The Council should make changes to its policy to avoid similar fault occurring in future.
Statement Upheld Antisocial behaviour 06-Apr-2021
Summary: The Council sent correspondence to a third party about anti-social behaviour that contained information about Ms B's actions which the Council worded as fact rather than officer opinion. This was fault; the Council should have been clear it was officer opinion based on evidence but not a fact. This has upset Ms B. The Council will apologise, rectify its records and the correspondence to the third party, and remind relevant officers to be careful with the language used in records and correspondence.
Statement Upheld Antisocial behaviour 01-Apr-2021
Summary: Mr X complained the Council issued him with a Community Protection Warning for filming his neighbours. Mr X complained this Community Protection Warning shows on a Disclosure and Barring Service check. Mr X says the Council issuing a Community Protection Warning on him was distressing and frustrating since he was the victim of harassment from his neighbours. The Ombudsman does not find fault with the Council for issuing Mr X with a Community Protection Warning.
Statement Not upheld Antisocial behaviour 01-Apr-2021
Summary: Mrs B complained that the Council failed to take effective action to resolve problems of anti-social behaviour from residents of a near-by traveller's site, which was causing her ongoing distress. We cannot find fault with the action taken by the Council.
Statement Upheld Antisocial behaviour 30-Mar-2021
Summary: We upheld part of Mr X's complaint about how the Council responded to his concerns about anti-social behaviour. There was no fault in the Council's decision not to take further action about the anti-social behaviour. However, there were faults in its communication with Mr X and it failed to tell him about the Community Trigger. The Council agreed to share information about the Community Trigger with Mr X. It will also update us on its progress towards promoting use of the Community Trigger.