Recent statements in this category are shown below:
Statement Not upheld Antisocial behaviour 20-Dec-2019
Summary: Mrs J complains the Council failed to take enforcement action when she alerted it to a high hedge which causes her distress. We do not uphold the complaint. We find no or insufficient evidence of fault causing an injustice to Mrs J.
Statement Upheld Antisocial behaviour 18-Dec-2019
Summary: Ms X complained the Council failed to properly consider noise complaints she made. We found there were failings in the actions the Council took in response to Ms X's complaints. The Council failed to keep proper records and failed to investigate the source of the noise properly. The Council failed to issue an abatement notice after officers witnessed a statutory nuisance. The Council also failed to maintain the complainant's confidentiality. In addition, the officer subject to the complaint sent the initial complaint response. To recognise the failings the Council agreed it would apologise to Ms X and pay her £1,400. It also agreed to review its processes.
Statement Upheld Antisocial behaviour 12-Dec-2019
Summary: The Council delayed acting to remove caravan and vehicle dwellers from a road where Mr C has a business. The Council failed to act to resolve concerns of anti-social behaviour, fly tipping and defecating in the street. The Council delayed dealing with Mr C's complaint and did not address all his issues. The Council failed to keep Mr C informed. Mr C worries about his livelihood due to the impact on his business from customers unable to park or not wanting to pass the vehicles and witness upsetting behaviour. The Council will apologise, pay Mr C £750, ensure to keep him updated, and deal with any future reports without delay.
Statement Upheld Antisocial behaviour 03-Dec-2019
Summary: Mrs X complained about the Council's failure to prevent a noise nuisance from the neighbouring property being used by the Council as a children's home. Mrs X also complained the Council did not consult with her before opening the children's home. The Ombudsman has found the Council to be at fault because it did not monitor the noise as it would normally do or consult properly with Mrs X. To remedy the injustice caused, the Council has agreed to apologise to Mrs X, make a payment to her and refer her noise complaint to its Public Protection Department for further investigation and advice.
Statement Not upheld Antisocial behaviour 25-Nov-2019
Summary: Ms D complains the Council has not taken action to help prevent a noise disturbance from cockerels that she and her partner have experienced since 2015. We do not uphold the complaint, finding the Council has investigated satisfactorily.
Statement Not upheld Antisocial behaviour 22-Nov-2019
Summary: Mr X complained the Council failed to investigate his complaint about noise properly. He said it gave him contradictory information. The Ombudsman finds the Council was not at fault.
Statement Upheld Antisocial behaviour 19-Nov-2019
Summary: The Council failed to properly deal with Mrs B's complaints about anti-social behaviour. The Council has agreed to apologise, properly deal with her complaints, and take action to prevent similar failings in future.
Statement Upheld Antisocial behaviour 18-Nov-2019
Summary: Mrs X complains about the Council's involvement in the community trigger process. The Ombudsman finds the Council was at fault. The Council has apologised but this did not adequately address the distress and uncertainty caused to Mrs X.
Statement Not upheld Antisocial behaviour 11-Nov-2019
Summary: Mr C complains the Council failed to respond properly and take appropriate action in response to his reports of drug and substance abuse and anti-social behaviour at a neighbouring property. Mr C says both he and his house mate suffered unnecessary upset and time and trouble in pursuing the matter. The Ombudsman has found no evidence of fault by the Council.
Statement Not upheld Antisocial behaviour 31-Oct-2019
Summary: Ms X complains the Council was at fault in the way it dealt with her complaints of noise nuisance caused by her neighbour. The Ombudsman has found no evidence of fault in the way the Council considered these matters so has completed his investigation.