Recent statements in this category are shown below:
Statement Upheld Antisocial behaviour 17-Nov-2020
Summary: Mr C complains the Council failed to respond properly and take appropriate action in response to his reports about a nearby construction site. Mr C says he is at risk using the pavement due to the inadequate street lighting which particularly affects him due to a visual impairment and he has suffered unacceptable nuisance for longer than necessary. The Ombudsman has found fault by the Council in the way it responded to some of Mr C's reports but considers the agreed actions of an apology and staff training are enough to provide a suitable remedy.
Statement Not upheld Antisocial behaviour 16-Oct-2020
Summary: Mr B complained the Council failed to properly consider his complaint of antisocial behaviour and failed to follow its complaints procedure when responding to his complaint. There is no fault bin how the Council considered the case.
Statement Not upheld Antisocial behaviour 01-Oct-2020
Summary: Miss X complains that the Council has not taken action about a statutory noise nuisance from her neighbour. She says she is unable to sleep and the situation causes stress. The Ombudsman does not find fault with the Council.
Statement Upheld Antisocial behaviour 21-Sep-2020
Summary: Ms X complained the Council failed to properly investigate her complaint about noise from neighbours. She also said the Council failed to make reasonable adjustments which reduced her ability to engage in its investigation. The Ombudsman finds the Council at fault because there were some delays during the investigation. However, the delays did not have a significant impact on the outcome. Apart from the delays, the Council investigated Ms X's complaint as we would expect and appropriately considered her request for reasonable adjustments. The Council has provided an appropriate apology to
Ms X for the delays.
Statement Not upheld Antisocial behaviour 09-Sep-2020
Summary: Mrs X complains the Council sent her a warning that she could be issued with Community Protection Notice for anti-social behaviour. The Council is not at fault.
Statement Not upheld Antisocial behaviour 01-Sep-2020
Summary: Mr D says the Council should take action against his neighbours for noise nuisance and anti-social behaviour. The Ombudsman has discontinued the investigation because further consideration would not likely lead to a different outcome or add to what the Council has already told Mr D.
Statement Not upheld Antisocial behaviour 28-Aug-2020
Summary: There is no fault in the way the Council decided a high hedge application.
Statement Upheld Antisocial behaviour 28-Aug-2020
Summary: Mr B complains the Council has failed to stop the noise nuisance he experiences from the neighbouring house. He says the Council has not taken account of his disabilities. He also complains the Council has not acted on his complaint that the house is used as a business. He says that as a result he has experienced excessive noise and disturbance. There was fault by the Council which has caused injustice to Mr B.
Statement Not upheld Antisocial behaviour 21-Aug-2020
Summary: Mr X complained the Council did not respond to his complaints about antisocial behaviour taking place in his local area. He said this caused him stress and inconvenience. There was no fault in the way the Council responded to Mr X's complaints.
Statement Not upheld Antisocial behaviour 12-Aug-2020
Summary: Mr X complains the Council failed to deal with his complaints of anti-social behaviour causing distress to his family. Mr X is a council tenant and the neighbour is a private tenant meaning the Council has different powers to take action. The Council has taken action in response to Mr X's reports but has not found enough evidence to take formal action.