Statement Not upheld Health and safety 16-Aug-2021
Summary: The complainant complained the Council failed to properly exercise its powers to undertake emergency work in response to reports of cladding falling from a building putting residents and the public at risk. The Council said it visited the site, decided the building did not pose an imminent danger and engaged with the owner who agreed to undertake work on the building. We found the Council properly considered its powers and exercised its professional judgement, without fault.
Statement Not upheld Health and safety 26-Nov-2020
Summary: The Council followed the correct process to investigate health and safety in the workplace, following an incident in a child's nursery.
Statement Not upheld Health and safety 29-Jan-2020
Summary: Mr X complains the London Fire Brigade wrongly decided his neighbour, the owner of a commercial building, complied with a legal fire safety notice and that it needs to take no further action. The Ombudsman found no evidence of fault in this case. While Mr X strongly disagrees with the findings of the London Fire Brigade's fire safety inspectors, they followed the correct process and are entitled to reach conclusions about risk as a result.
Statement Not upheld Health and safety 18-Oct-2019
Summary: Mr X complained the Council failed to properly investigate and deal with a rat infestation on his land, which he said was entering from Council land. The Council was not at fault. It carried out an investigation in line with the relevant legislation, but concluded it was unable to find the source of the rats. As the landowner, it is Mr X's responsibility to put measures in place to control the rats entering his land or property.
Statement Not upheld Health and safety 19-Mar-2019
Summary: Mr X complains about the way the Council carried out a risk assessment of his home under the Housing Health and Safety Rating System and the conclusions it reached. He also complains about the way it handled his concerns about this matter. He says some of the areas in his home are not safe to use during the hours of darkness and he wants the Council to clarify the conclusions it reached about the category of hazards in these areas. We have discontinued our investigation into this complaint. This is because there is no recommendation we could make which would guarantee the ultimate outcome sought by Mr X, and the court system is better placed to deal with his overall complaint.
Statement Upheld Health and safety 15-Oct-2018
Summary: The Ombudsman will not investigate Mrs X's complaint about the condition of the footpath outside her parent's home. This is because the Council has remedied any possible injustice. Consideration of the complaint by the Ombudsman could not achieve anything more.
Statement Not upheld Health and safety 30-May-2018
Summary: There was no fault by the Council in its response to Mr and Mrs X's complaints and concerns about their neighbour Mr Y's use of his wood-burning stove. The Council made its professional judgement decisions on the issues raised without fault.
Statement Not upheld Health and safety 22-Jan-2018
Summary: there is no fault by the Council regarding its decision not to pursue a supermarket for failing to report a customer's accident in store.
Statement Upheld Health and safety 19-Dec-2017
Summary: Mr D complains the Authority failed to enforce a fire safety notice. The Ombudsman has found some evidence of fault because there were periods of delay by the Authority. However, it had no obligation to seek formal enforcement action. She has upheld the complaint and completed the investigation because the Authority has agreed to apologise to Mr D for one period of delay.
Statement Upheld Health and safety 07-Jun-2017
Summary: The Community Protection Officer acted in line with his job description and training. Therefore, where there is no evidence of fault, the Ombudsman will not challenge the merits of a professional judgment. But the Council has accepted that at times it was insensitive when it responded to Ms B's complaint and apologised.