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Health and safety


Recent statements in this category are shown below:

  • Sheffield City Council (21 011 833)

    Statement Upheld Health and safety 02-Feb-2022

    Summary: We will not investigate this complaint about a cancelled pest control appointment and incorrect advice about when a refund for that service would be made. This is because the Council has resolved the matter to the satisfaction of the complainant.

  • Wiltshire Council (21 000 442)

    Statement Upheld Health and safety 22-Nov-2021

    Summary: Mr D complained about the Council's management of a commercial estate in which he rents a business unit. He said it delayed addressing his concerns about overgrown vegetation, fire safety and breaches of the terms of lease by other unit holders. As a result, he said he experienced distress and uncertainty. We found the Council at fault for its delays in clearing the vegetation and the conflicting information in gave Mr D about risk assessments. This caused him some distress and uncertainty. He also had time and trouble to get the Council to address his concerns. However, we found no fault in the Council's enforcement process. It reached decisions it was entitled to make, and we cannot therefore criticise the merits of such decisions.

  • London Borough of Ealing (20 006 091)

    Statement Not upheld Health and safety 16-Aug-2021

    Summary: The complainant complained the Council failed to properly exercise its powers to undertake emergency work in response to reports of cladding falling from a building putting residents and the public at risk. The Council said it visited the site, decided the building did not pose an imminent danger and engaged with the owner who agreed to undertake work on the building. We found the Council properly considered its powers and exercised its professional judgement, without fault.

  • Cotswold District Council (20 001 778)

    Statement Not upheld Health and safety 26-Nov-2020

    Summary: The Council followed the correct process to investigate health and safety in the workplace, following an incident in a child's nursery.

  • London Fire & Emergency Planning Authority (19 004 667)

    Statement Not upheld Health and safety 29-Jan-2020

    Summary: Mr X complains the London Fire Brigade wrongly decided his neighbour, the owner of a commercial building, complied with a legal fire safety notice and that it needs to take no further action. The Ombudsman found no evidence of fault in this case. While Mr X strongly disagrees with the findings of the London Fire Brigade's fire safety inspectors, they followed the correct process and are entitled to reach conclusions about risk as a result.

  • Royal Borough of Windsor and Maidenhead Council (19 000 099)

    Statement Not upheld Health and safety 18-Oct-2019

    Summary: Mr X complained the Council failed to properly investigate and deal with a rat infestation on his land, which he said was entering from Council land. The Council was not at fault. It carried out an investigation in line with the relevant legislation, but concluded it was unable to find the source of the rats. As the landowner, it is Mr X's responsibility to put measures in place to control the rats entering his land or property.

  • Ryedale District Council (18 012 952)

    Statement Not upheld Health and safety 19-Mar-2019

    Summary: Mr X complains about the way the Council carried out a risk assessment of his home under the Housing Health and Safety Rating System and the conclusions it reached. He also complains about the way it handled his concerns about this matter. He says some of the areas in his home are not safe to use during the hours of darkness and he wants the Council to clarify the conclusions it reached about the category of hazards in these areas. We have discontinued our investigation into this complaint. This is because there is no recommendation we could make which would guarantee the ultimate outcome sought by Mr X, and the court system is better placed to deal with his overall complaint.

  • Plymouth City Council (18 008 668)

    Statement Upheld Health and safety 15-Oct-2018

    Summary: The Ombudsman will not investigate Mrs X's complaint about the condition of the footpath outside her parent's home. This is because the Council has remedied any possible injustice. Consideration of the complaint by the Ombudsman could not achieve anything more.

  • London Borough of Barnet (17 012 637)

    Statement Not upheld Health and safety 30-May-2018

    Summary: There was no fault by the Council in its response to Mr and Mrs X's complaints and concerns about their neighbour Mr Y's use of his wood-burning stove. The Council made its professional judgement decisions on the issues raised without fault.

  • London Borough of Havering (16 018 272)

    Statement Not upheld Health and safety 22-Jan-2018

    Summary: there is no fault by the Council regarding its decision not to pursue a supermarket for failing to report a customer's accident in store.