Refuse and recycling

Birmingham City Council (18 017 756)

Statement Upheld Refuse and recycling 12-Jul-2019

Summary: Mrs X complains the Council has repeatedly failed to collect her household waste and recycling on the scheduled days, or in a timely manner when collections are missed. The Council's repeated failure to collect Mrs X's household waste and recycling amounts to fault. This fault has caused Mrs X an injustice.

Brighton & Hove City Council (18 015 106)

Statement Not upheld Refuse and recycling 11-Jul-2019

Summary: Mr B complained about problems with commercial bins near his property. We cannot find fault with the action the Council has taken.

London Borough of Merton (18 013 294)

Statement Upheld Refuse and recycling 28-Jun-2019

Summary: Mr X complains the Council did not send him information about changes to his waste collection service in an accessible format, despite knowing he requires reasonable adjustments. He also complains it did not properly assess the impact of the waste collection service changes on him and about the way it handled his complaint about these matters. The Ombudsman has found the Council was at fault for not dealing with Mr X's request for reasonable adjustments in a timely manner and the way it handled his complaint. It has already acted to remedy the injustice that it caused therefore we have made one service improvement recommendation to prevent the fault from reoccurring, which the Council has agreed to carry out.

Cheshire East Council (18 011 606)

Statement Upheld Refuse and recycling 28-Jun-2019

Summary: Mr C says the Council failed to prevent his daughter Ms D's neighbours from leaving their waste bins outside her house. The Council was at fault for a failure to maintain the ability to enforce its powers under the Environmental Protection Act 1990. This caused injustice. The Council has agreed to pay Ms D a sum in recognition of the injustice caused and to take steps to take to remedy this failure before reporting back to the Ombudsman.

London Borough of Croydon (18 014 896)

Statement Upheld Refuse and recycling 27-Jun-2019

Summary: Mr X complained about missed waste collections between February and December 2018. This resulted in infestations and he needed to keep the windows of his flat closed due to the smell. The Council is at fault for missed collections and failing to return to collect the bins after missed collections were reported. It is also at fault for the delay in replacing damaged bins. It should apologise and pay Mr X £200 for the injustice caused.

Newcastle upon Tyne City Council (18 011 367)

Statement Not upheld Refuse and recycling 27-Jun-2019

Summary: Mr B complained about issues to do with refuse collection at the block of flats where he lives. We cannot find fault with the actions of the Council.

Leeds City Council (18 005 366)

Statement Not upheld Refuse and recycling 26-Jun-2019

Summary: Mr X complains that the Council's refuse collectors leave waste outside his home and have not dealt with his complaints about this properly. There was not fault by the Council.

Birmingham City Council (18 006 045)

Statement Upheld Refuse and recycling 26-Jun-2019

Summary: Mr X complains the Council has repeatedly failed to clear and take appropriate or effective action to resolve the problem of fly-tipping on his street and has failed to maintain regular street cleaning. He also complains the Council repeatedly failed to collect his household waste on the scheduled days. There is fault in the way the Council has responded to Mr X's reports of dumped waste and requests for street cleaning. The Council's the failure to monitor the dumped waste and its collection or take effective action to address the problem also amounts to fault. This fault has caused Mr X an injustice.

Birmingham City Council (18 016 185)

Statement Upheld Refuse and recycling 26-Jun-2019

Summary: Mr X complains he was verbally abused by a member of the crew collecting his waste and recycling and that as a result of reporting this abuse, the collection crew now repeatedly fail to collect his waste and recycling. The Council's repeated failure to collect Mr X's household waste and recycling on the scheduled day, or in a timely manner amounts to fault. As does the failure to respond to Mr X's complaints in a way which addresses the issues raised. This fault has caused Mr X an injustice.

Birmingham City Council (19 001 707)

Statement Upheld Refuse and recycling 14-Jun-2019

Summary: The Ombudsman will not investigate this complaint about missed bin collections. This is because the service has improved.