Birmingham City Council (21 012 167)
Statement Not upheld Refuse and recycling 18-May-2022
Summary: Mr X complained the Council has repeatedly failed to return the bins servicing properties on his street to the designated storage points with their lids closed after emptying them. He states the bins are left all over the street and he has to return them to the storage point. There is no fault in the way the Council has responded to Mr X's reports of failings in the waste collection service.
London Borough of Croydon (21 014 902)
Statement Not upheld Refuse and recycling 18-May-2022
Summary: Mr X complains the Council's contractors, Contractor D, incorrectly removed items left in his back garden. We do not find the Council at fault.
Birmingham City Council (20 013 838)
Statement Upheld Refuse and recycling 12-May-2022
Summary: Mr X complained about failings in the Council's assisted collection service. The repeated failings in the assisted collection service the Council provided to Mr X amount to fault. This fault has caused Mr X an injustice.
Birmingham City Council (21 010 990)
Statement Upheld Refuse and recycling 08-May-2022
Summary: Mrs X complained the Council has repeatedly failed to collect household waste from the communal bin servicing her block of flats. This leads to a build-up of waste which is unsightly, unsanitary and can cause problems with odours and rodents. The Council's repeated failure to collect Mrs X's household waste on a weekly basis amounts to fault. This fault has caused Mrs X an injustice.
Bury Metropolitan Borough Council (21 006 387)
Statement Upheld Refuse and recycling 08-May-2022
Summary: Mr E complained the Council has failed to provide enough bins for his estate. He also says the Council did not adequately respond to his complaints and it unreasonably banned him from contacting the waste management team. We find the Council was at fault as it delayed responding to Mr E's communication and it failed to adequately respond to his complaint. The Council has agreed to our recommendations to address the injustice caused by fault.
Statement Not upheld Refuse and recycling 05-May-2022
Summary: Mr Y complains about the Council's failure to deal with problems in an alleyway by his home. We find no fault in the way the Council responded to Mr Y's concerns. There is some fault in the Council's handling of Mr Y's complaint, but the apology already offered is an appropriate remedy.
Birmingham City Council (21 010 989)
Statement Upheld Refuse and recycling 05-May-2022
Summary: Mrs X complained the Council has repeatedly failed to collect household waste from the communal bin servicing her block of flats. This led to a build-up of waste which is unsightly, unsanitary and caused problems with odours and pests/ rodents. The Council's repeated failure, over a sustained period, to collect Mrs X's household waste on a weekly basis amounts to fault. This fault has caused Mrs X an injustice.
Thanet District Council (21 008 679)
Statement Upheld Refuse and recycling 04-May-2022
Summary: Mrs X complained the Council repeatedly missed her garden waste collections and did not return after she reported them. The Council was at fault for failing to provide an adequate collection service, respond to Mrs X's first complaint or issue a refund when it said it would. This caused Mrs X avoidable frustration and meant she went to time and trouble to report the missed collections. The Council has now refunded Mrs X the cost of the garden waste collections which partially remedies her injustice. The Council will also apologise.
Gloucester City Council (21 012 610)
Statement Upheld Refuse and recycling 04-May-2022
Summary: Mr D says the Council repeatedly failed to collect his recycling in 2021. The Ombudsman found evidence of fault, upheld the complaint, and completed the investigation. The Council has accepted our recommended actions including financial redress.
Birmingham City Council (21 012 381)
Statement Upheld Refuse and recycling 27-Apr-2022
Summary: The Council was at fault for repeatedly failing to collect the waste bins on Mr X's road and for its poor complaints handling. It should apologise to Mr X and pay him £250 as a recognition of the distress and frustration this caused him and develop an action plan to help resolve the issue.