Recent statements in this category are shown below:
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Birmingham City Council (19 004 439)
Statement Upheld Refuse and recycling 20-Dec-2019
Summary: Miss X complains the Council has repeatedly failed to collect her household waste and recycling since September 2018. Miss X states the Council agreed to provide assisted collections in April 2019 but has failed to make any assisted collections. The Council's repeated failure to make regular household waste and recycling collections since September 2018 amounts to fault. This fault has caused Miss X an injustice.
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Birmingham City Council (19 003 962)
Statement Upheld Refuse and recycling 20-Dec-2019
Summary: Ms X complains the Council has repeatedly failed to collect her household waste or recycling on the scheduled days, or in a timely manner when collections are missed. Ms X also complains the Council has failed to adequately respond to her complaints and has twice closed her complaint without resolving the problem. The Council's repeated failure to collect the communal waste from the bin stores serving Ms X's the apartment block amounts to fault. This fault has caused Ms X an injustice.
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Birmingham City Council (19 003 814)
Statement Upheld Refuse and recycling 20-Dec-2019
Summary: Mr X complains the Council has repeatedly failed to collect his recycling on the scheduled days, or in a timely manner when collections are missed. Mr X also complains the Council has failed to adequately respond to his complaints or explain why collections are not made. The Council's repeated failure to collect Mr X's recycling amounts to fault. This fault has caused Mr X an injustice.
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Warrington Council (19 003 521)
Statement Upheld Refuse and recycling 18-Dec-2019
Summary: Mrs X complains about the Council's refusal to take action to remove trees which have caused her a nuisance. The Ombudsman will not investigate this complaint because, whilst there is insufficient injustice to warrant investigation, the Council has agreed to remove the tree causing the problem.
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London Borough of Croydon (19 007 140)
Statement Upheld Refuse and recycling 11-Dec-2019
Summary: The complainant says the Council failed to collect his domestic refuse several times and gave inaccurate reasons for the failure. The Council says it recognised the faults and carried out supervision of its contractor to improve the service. The Council offered a financial remedy which the complainant found to be inadequate and after which he experienced further missed collections. The Ombudsman finds the Council acted with fault and recommends a remedy.
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Leeds City Council (19 007 821)
Statement Upheld Refuse and recycling 10-Dec-2019
Summary: The Council was at fault for failing to collect Mr B's garden waste on several occasions. It has agreed to investigate the missed collections and to form an action plan to prevent this happening again.
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Northampton Borough Council (19 008 697)
Statement Not upheld Refuse and recycling 09-Dec-2019
Summary: Ms B complains about problems with her bin collection. The Ombudsman has discontinued his investigation because the Council has resolved the problem.
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Bury Metropolitan Borough Council (18 018 909)
Statement Upheld Refuse and recycling 09-Dec-2019
Summary: There was no fault in the Council's decision it could not collect waste directly from the complainant's property. However, the Council failed to reply to the complaint without prompting from the Ombudsman, for which it has agreed to apologise. The Ombudsman has not investigated the Council's handling of replacement bins, because the issues are too old and it is unlikely an investigation will add anything meaningful.
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Royal Borough of Kingston upon Thames (18 008 340)
Statement Upheld Refuse and recycling 09-Dec-2019
Summary: Mr C says the Council has not done enough to control refuse or to prevent fly-tipping on his street thereby putting his family at risk. The Council was at fault for delay in considering and taking action to solve problems with refuse and in collecting fly-tipped waste. The Council has agreed to apologise to Mr C and pay him a sum in recognition of his distress. It says it has devised a new waste collection system for the area.
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Birmingham City Council (19 005 126)
Statement Upheld Refuse and recycling 03-Dec-2019
Summary: Mr X complains the Council has repeatedly failed to collect his garden waste. This is the third consecutive year Mr X has experienced problems with the green waste collection service. The Council's repeated failure to collect Mr X's garden waste amounts to fault. As does the Council's failure to adequately respond to or address Mr X's complaints. This fault has caused Mr X an injustice.