London Borough of Southwark (24 016 858)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2025

Summary: We will not investigate this complaint about missed household waste and recycling collections. This is because any injustice caused is not significant enough to warrant our involvement.

Preston City Council (24 018 041)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s response after her bin was stolen for the second time in six months. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Cheshire East Council (24 018 281)

Statement Closed after initial enquiries Refuse and recycling 05-Mar-2025

Summary: We will use our discretion not to investigate this complaint about missed bin collections because the complainant says the situation has improved.

Birmingham City Council (24 016 646)

Statement Closed after initial enquiries Refuse and recycling 04-Mar-2025

Summary:Ms X complained the Council repeatedly failed to collect her household waste after she asked for a replacement bin. She said while the Council acknowledged a delay in providing her with a replacement bin and assured her the collection crew would collect her waste in bin bags in the meantime, multiple collections were missed.

London Borough of Redbridge (24 019 412)

Statement Closed after initial enquiries Refuse and recycling 03-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation into an incident of fly tipping because there is insufficient evidence of fault. We will not investigate the Council’s poor communication because an investigation is unlikely to achieve any additional outcome. We cannot investigate Mr X’s complaint that the Council discriminated against him due to his ethnicity.

Bristol City Council (24 007 625)

Statement Upheld Refuse and recycling 03-Mar-2025

Summary: We have completed our investigation. The Council was at fault. It failed repeatedly to provide an assisted collection refuse service to Mrs X. The Council has agreed to apologise to Mrs X and make a symbolic payment to her. It will monitor Mrs X’s collections to make sure the issues are resolved and carry out an internal review.

Teignbridge District Council (24 020 764)

Statement Closed after initial enquiries Refuse and recycling 28-Feb-2025

Summary: We will not investigate Mrs B’s complaint that fault by the Council resulted in her suffering injuries putting her bins out during adverse weather. This is because it is reasonable for Mrs B to put in a compensation claim, and if needed, take the Council to court.

London Borough of Hammersmith & Fulham (24 015 073)

Statement Closed after initial enquiries Refuse and recycling 27-Feb-2025

Summary: We will not investigate Mr X’s complaint about damage caused to his car by refuse contractors leaving refuse bins around his car. This is because this is a complaint about negligence which is a legal matter for the courts to decide if his claim is refused by the contractor’s insurers.

London Borough of Hammersmith & Fulham (24 019 216)

Statement Closed after initial enquiries Refuse and recycling 27-Feb-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to cancel a Fixed Penalty Notice, and its handling of the matter. This is because there is no worthwhile outcome achievable by our investigation.

Milton Keynes Council (24 007 944)

Statement Closed after initial enquiries Refuse and recycling 27-Feb-2025

Summary: We will not investigate this complaint about waste collection as there is insufficient evidence of fault by the Council to justify our further action.