Recent statements in this category are shown below:
-
Statement Closed after initial enquiries Refuse and recycling 25-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision not to collect refuse from Mr X’s driveway. This is because there is not enough evidence of fault to justify the Ombudsman’s involvement.
-
Birmingham City Council (25 014 549)
Statement Closed after initial enquiries Refuse and recycling 25-Nov-2025
Summary: We cannot investigate part of Mr X’s compliant that the Council failed to collect his household waste consistently after February 2025 because the cause of the fault affects all or most of the people in the Council’s area. We will not investigate the remainder because the claimed injustice is not significant enough.
-
Statement Closed after initial enquiries Refuse and recycling 24-Nov-2025
Summary: We will not investigate Mr X’s complaint the Council failed to take enforcement action against a neighbour’s waste nuisance. There is not enough evidence of fault to justify our involvement.
-
West Berkshire Council (25 010 665)
Statement Closed after initial enquiries Refuse and recycling 24-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse an application for a larger capacity black bin. This is because there is not enough evidence of fault to justify our involvement.
-
London Borough of Haringey (25 011 512)
Statement Closed after initial enquiries Refuse and recycling 24-Nov-2025
Summary: We will not investigate this complaint about the Council issuing Mr X a fixed penalty notice because further investigation would not achieve any worthwhile outcome.
-
Nottingham City Council (25 006 570)
Statement Closed after initial enquiries Refuse and recycling 20-Nov-2025
Summary: We will not investigate this complaint about the Council failing to return the complainant’s bins back to the correct position as part of its assisted refuse collection service. The Council took satisfactory action in response to the complaint.
-
London Borough of Hounslow (25 005 832)
Statement Not upheld Refuse and recycling 19-Nov-2025
Summary: Ms X complained about a fixed penalty notice (FPN) issued to her because of refuse left outside her business, which the Council considered to be fly tipping. We have ended the investigation as further investigation would not achieve the outcome Ms X wants and the courts are better placed to decide such matters.
-
London Borough of Hammersmith & Fulham (25 013 071)
Statement Closed after initial enquiries Refuse and recycling 19-Nov-2025
Summary: We will not investigate this complaint about where a bin is placed. This is because we are unlikely to find fault.
-
Walsall Metropolitan Borough Council (25 010 342)
Statement Closed after initial enquiries Refuse and recycling 18-Nov-2025
Summary: We will not investigate this complaint about a missed bin collection. The claimed injustice is not significant enough to warrant our involvement. Additionally, we cannot achieve the outcome sought by Miss X.
-
Coventry City Council (24 023 359)
Statement Upheld Refuse and recycling 13-Nov-2025
Summary: Ms Y complained about the Council’s ongoing failures with the provision of her assisted bin collection service. We have found fault, causing injustice, by the Council, in failing to provide Ms Y with a reliable and consistent assisted bin collection service. The Council has agreed to remedy this by: apologising; making a payment to reflect the upset caused; carry out further monitoring of Ms Y’s service; and a service improvement.