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Refuse and recycling


Recent statements in this category are shown below:

  • Brighton & Hove City Council (21 000 705)

    Statement Upheld Refuse and recycling 13-Dec-2021

    Summary: Mr B complained that the Council failed to respond accurately or promptly to his complaint about missed bin collections. We found fault with the Council's actions which caused injustice to Mr B. The Council has agreed to pay Mr B £300 and improve its complaints procedure of the future.

  • Canterbury City Council (21 000 410)

    Statement Upheld Refuse and recycling 08-Dec-2021

    Summary: We will not investigate this complaint that the Council are using refuse collection vehicles which exceed the weight limit on road on the complainants estate. This is because the Council has recently purchased new vehicles which comply with the weight limits and will be used on the estate. We are therefore satisfied with the actions the Council has taken.

  • Royal Borough of Windsor and Maidenhead Council (21 001 089)

    Statement Upheld Refuse and recycling 02-Dec-2021

    Summary: Mr B complained the Council's waste collection contractors regularly drove onto his property and, on some occasions, caused damage. He said the Council and the contractor did not adequately address the recurring problem or remedy the damage. He said he had to purchase additional CCTV equipment so he would have a record of any further problems. There was fault which caused injustice to Mr B.

  • Northumberland County Council (21 001 827)

    Statement Upheld Refuse and recycling 02-Dec-2021

    Summary: Mrs X complained the Council failed to have due regard to its Public Sector Equality Duty in the way it dealt with a complaint about rubbish in her yard. The Council was at fault. It failed to consider whether Mrs X required reasonable adjustments when she advised it of her disabilities. The Council has agreed to apologise to Mrs X, cancel the fixed penalty notice and to take no further action. It has also agreed to remind officers of the Public Sector Equality duty and the need to keep accurate records of contact.

  • Royal Borough of Kingston upon Thames (20 014 433)

    Statement Upheld Refuse and recycling 01-Dec-2021

    Summary: The Council regularly fails to provide Ms B's assisted bin collection. This has been continuing for years, and despite the Council overseeing the service, the problems persist. Ms B is disabled and has a son with a life-threatening medical condition. When the Council fails to return bins to the collection point and leaves them behind her car, she worries about getting out in an emergency. The Council will oversee Ms B's collections for a further three months and provide her with a direct contact to report problems. The Council will acknowledge Ms B's distress, time, trouble and financial impact by a total payment of £540.

  • London Borough of Barnet (21 000 417)

    Statement Upheld Refuse and recycling 30-Nov-2021

    Summary: Mr X complained the Council refused to pay for new bins to replace the damaged bins at a block of flats he manages. The Council was at fault. Its policy does not clearly specify when it will and will not pay for a replacement bin. In addition, the Council said the bins have been damaged by residents misusing them but it has no records which indicate this. The Council has agreed to review its decision to charge Mr X to replace the bins and to review its policy and its record keeping.

  • City of York Council (21 001 476)

    Statement Upheld Refuse and recycling 25-Nov-2021

    Summary: the Council failed to collect Mr B's bulky waste. An apology and payment to Mr B is satisfactory remedy.

  • London Borough of Ealing (20 008 128)

    Statement Upheld Refuse and recycling 23-Nov-2021

    Summary: There was fault by the Council as Ms X did not receive the expected service from her garden waste collection. Her official complaint on the matter was not dealt with according to the Council's procedure but the Council did offer an apology, a partial refund and a free year's collection. The Council agreed to refund an additional payment made by Ms X as a result of the Ombudsman's investigation to complete the remedy for the injustice caused to her.

  • Tameside Metropolitan Borough Council (20 008 831)

    Statement Upheld Refuse and recycling 19-Nov-2021

    Summary: Mr X complains about how the Council has dealt with his refuse and recycling concerns. The Council was at fault for its failure to properly return Mr X's emptied bins and for its poor communication with him. This has caused Mr X significant distress, inconvenience and time and trouble. The Council will take action to remedy the injustice caused.

  • London Borough of Haringey (21 010 570)

    Statement Upheld Refuse and recycling 18-Nov-2021

    Summary: We will not investigate Mr X's complaint about his bin collections. There is not enough evidence of the matters causing Mr X a significant personal injustice to justify us investigating, and an investigation would not lead to a different outcome to the apology the Council has provided.