Recent statements in this category are shown below:
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Statement Upheld Refuse and recycling 07-Mar-2019
Summary: Ms X says she received a poor service from the Council's operatives who dealt with her assisted waste collection service. Ms X's complaints led the Council to take action which addressed the incidents Ms X referred to. However, the Council agreed to formally apologise to Ms X.
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East Riding of Yorkshire Council (18 012 876)
Statement Upheld Refuse and recycling 07-Mar-2019
Summary: The Council failed to provide household waste bins for two months. It failed to respond properly to the complainant's contact and complaints about this. It caused the complainant injustice as he had to deal with the waste himself and had unnecessary time and trouble. To put this right the Council will apologise and pay the complainant £200.
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Statement Upheld Refuse and recycling 06-Mar-2019
Summary: Mrs B, who is blind, complains about the Council's failure to return her green bin to its correct position after emptying. Leaving the bin in the wrong place causes obstruction placing Mrs B at risk. The Ombudsman finds that there was fault by the Council in this matter but that it has now taken steps to rectify this.
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London Borough of Waltham Forest (18 012 422)
Statement Upheld Refuse and recycling 01-Mar-2019
Summary: Mr Q complains about the Council's handling of his refuse waste collection. Mr Q says this has caused him an injustice as he has not received a service which he has paid for through council tax. The Ombudsman finds fault with the way the Council collected Mr Q's refuse waste. We recommend the Council monitor Mr Q's refuse waste collection for two months. The Ombudsman also finds fault with the Council's complaint handling but the Council has already provided a suitable remedy.
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Swindon Borough Council (18 016 377)
Statement Upheld Refuse and recycling 01-Mar-2019
Summary: The Ombudsman will not investigate this complaint about missed garden waste collections and poor complaint handling. This is because the Council has provided a fair remedy.
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Birmingham City Council (18 010 717)
Statement Upheld Refuse and recycling 19-Feb-2019
Summary: Mr X complains the Council has repeatedly failed to collect recycled waste and refuse from properties on his street. The Council's repeated failure to collect Mr X's recycling as scheduled, or promptly after he reported a missed collection amounts to fault. This fault has caused Mr X an injustice for which the Council has apologised.
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Birmingham City Council (18 010 045)
Statement Upheld Refuse and recycling 19-Feb-2019
Summary: Mr X complains the Council has failed to collect his recycling and household waste collections causing frustration and inconvenience. The Ombudsman found fault as the Council missed some collections. The Council has apologised to Mr X and the Ombudsman considers it a suitable remedy due to the limited number of missed collections.
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Northamptonshire County Council (18 012 890)
Statement Not upheld Refuse and recycling 18-Feb-2019
Summary: Mr X complained about the introduction of an e-permit system at the Council's household waste and recycling centres. He states the restriction of six visits a year for commercial-type vehicles is discriminatory. The Council is not at fault.
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Nottingham City Council (17 018 552)
Statement Upheld Refuse and recycling 18-Feb-2019
Summary: Mr R complains about an enforcement investigation and action by the Council in relation to waste at properties he manages. The Ombudsman has found the Council acted correctly in respect of the enforcement investigation. However, there is fault in its complaint handling. As a result, the Ombudsman has upheld the complaint and completed the investigation because the Council agrees to our recommended action.
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Birmingham City Council (18 010 623)
Statement Upheld Refuse and recycling 11-Feb-2019
Summary: Mr B complains about failures to collect recycling from his mother's home and other properties in the same road. He says the Council does not respond to requests to collect the missed collection and waste is left out and gets blown about the street. The Council failed to ensure there was an adequate waste and recycling collection service from Mrs X's property. The Council should monitor the service over the next eight collections and take action if necessary.