Refuse and recycling


Recent statements in this category are shown below:

  • Lewes District Council (20 005 599)

    Statement Not upheld Refuse and recycling 24-Nov-2020

    Summary: Ms X has made a complaint concerning damage to her car and that the Council is interfering with her private right of way. The Ombudsman has not identified any fault by the Council and the questions of car damage and an interference with a right of way can reasonably be resolved in court.

  • Coventry City Council (19 018 995)

    Statement Not upheld Refuse and recycling 23-Nov-2020

    Summary: The Council has taken sufficient action to investigate and address unacceptable behaviour by refuse crews.

  • Thurrock Council (19 016 945)

    Statement Upheld Refuse and recycling 19-Nov-2020

    Summary: Miss X complains that the Council has repeatedly failed to provide the agreed assisted waste collection service for over a year. I find the Council's failure to make regular waste collections amounts to fault. This fault has caused Miss X an injustice. The Council has agreed to a period of further monitoring and a financial payment.

  • Malvern Hills District Council (20 006 197)

    Statement Upheld Refuse and recycling 19-Nov-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's failure to collect his household waste. This is because the Council has provided a suitable remedy for the issues reported by Mr X. If Mr X continues to experience problems he would need to raise these with the Council before we could consider them.

  • Walsall Metropolitan Borough Council (19 017 312)

    Statement Not upheld Refuse and recycling 17-Nov-2020

    Summary: Mr B complains the Council failed to consistently provide an assisted bin collection. The Council missed three collections over a year and on each occasion, it emptied his bin either that day, or the following day. While the missed bin collections were frustrating for Mr B, three missed collections over a year does not amount to fault, the Council resolved the matter quickly and within the timescales of the Council's policy.

  • Aylesbury Vale District Council (19 019 940)

    Statement Upheld Refuse and recycling 16-Nov-2020

    Summary: The Ombudsman finds fault with the Council for failing to properly consider Mr B's personal circumstances when it refused to provide a larger waste bin. The Council agrees actions to remedy the injustice it caused.

  • Trafford Council (19 016 424)

    Statement Upheld Refuse and recycling 10-Nov-2020

    Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled day. The Ombudsman finds the Council at fault. However, the Council has taken action to address the issues and Mr X has no significant unremedied injustice for which we would recommend any further remedy.

  • Torbay Council (19 020 980)

    Statement Upheld Refuse and recycling 09-Nov-2020

    Summary: The Ombudsman finds fault with the Council for the way it responded to Mrs B complaint about her waste collections. It failed to take action to resolve the issue despite upholding her complaint. The Council agrees actions to remedy the injustice caused to Mrs B.

  • Birmingham City Council (19 020 705)

    Statement Not upheld Refuse and recycling 06-Nov-2020

    Summary: Mr X complains the Council repeatedly failed to collect the communal waste from several of Company Y's housing schemes. This led to an accumulation of waste which Company Y incurred time and expense in disposing of. The small number of missed collections reported by residents in 2019 or 2020 does not amount to fault. Consequently, the Council would not be responsible for Company Y's costs in disposing of the uncollected waste.

  • Birmingham City Council (19 019 679)

    Statement Upheld Refuse and recycling 06-Nov-2020

    Summary: Mrs X complains the Council has repeatedly failed to empty her bins and when it does, it routinely fails to return the bins to her property. The Council's repeated failings in the assisted collection service it provided to Mrs X amount to fault. This fault has caused Mrs X an injustice.

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.