Harborough District Council (20 004 365)

Statement Not upheld Refuse and recycling 23-Feb-2021

Summary: Mr X complains about the way the Council's contractors have collected his bins. Mr X says this has taken time and trouble, and he has had to dispose of waste himself. The Ombudsman does not find the Council at fault. Two parts of Mr X's complaint are outside the Ombudsman's jurisdiction because they relate to allegations of criminal offences. Mr X could take these complaints to police or take private legal action.

Birmingham City Council (20 004 627)

Statement Upheld Refuse and recycling 19-Feb-2021

Summary: Mr X complains the Council has repeatedly failed to collect his household waste or recycling on the scheduled day or in a timely manner when collections are missed. The Council's repeated failure to collect the household waste and recycling from Mr X's street amounts to fault. This fault has caused Mr X an injustice.

Birmingham City Council (20 004 441)

Statement Upheld Refuse and recycling 09-Feb-2021

Summary: Mrs X complains that although she should receive assisted collections, the Council routinely fails to collect her household waste and recycling when collecting her neighbours' bins. The Council's repeated failings in the assisted collection service it provided to Mrs X amount to fault. This fault has caused Mrs X an injustice.

Wycombe District Council (19 019 136)

Statement Not upheld Refuse and recycling 09-Feb-2021

Summary: There is no fault in the assisted refuse collection service offered to a householder because of her disability. The Council collects rubbish from her front door weekly and the recycling every two weeks. It has missed two collections over the past year, but has revisited quickly when told.

Birmingham City Council (20 004 061)

Statement Upheld Refuse and recycling 29-Jan-2021

Summary: Miss X complained the Council consistently failed to collect her household waste on the scheduled day after she moved into her property in the summer of 2020. The Council's repeated failure to collect Miss X's household waste on the scheduled day, or in a timely manner when collections were missed, amounts to fault. This fault caused Miss X an injustice.

Birmingham City Council (20 003 169)

Statement Upheld Refuse and recycling 28-Jan-2021

Summary: Miss X complained the Council failed to investigate or take appropriate action in relation to noise nuisance from refuse collection vehicles early in the morning which disturbed her sleep. The Council's failure to investigate Miss X's complaint of noise nuisance amounts to fault. This fault has caused Miss X an injustice.

Birmingham City Council (20 003 154)

Statement Upheld Refuse and recycling 26-Jan-2021

Summary: Mrs X complains that although she should receive assisted collections, the Council has routinely failed to collect her recycling when collecting her neighbours' recycling. The failings in the assisted collection service the Council provided to Mrs X amount to fault. This fault has caused Mrs X an injustice.

Thanet District Council (20 001 947)

Statement Upheld Refuse and recycling 06-Jan-2021

Summary: Mr X complained the Council frequently failed to collect his household waste. We find the Council was at fault. It has agreed to pay Mr X £100 in recognition of the avoidable time and trouble he has been put to in reporting the missed collections. The Council will also consult with the highway authority about the possible introduction of parking restrictions to help resolve the collection issues.

Trafford Council (20 004 202)

Statement Upheld Refuse and recycling 21-Dec-2020

Summary: Mrs X complains her waste bins have been regularly omitted from collections. She also says the Council has not handled her complaints well. The Council is at fault. It has agreed an apology, a financial remedy and monitoring to ensure sustained improvement.

Swindon Borough Council (20 001 027)

Statement Not upheld Refuse and recycling 18-Dec-2020

Summary: Miss X complained the Council regularly failed to collect her recycling and plastic waste. The Council was not at fault.