Buckinghamshire Council (25 022 942)

Statement Closed after initial enquiries Refuse and recycling 21-May-2026

Summary: We will not investigate Mr X’s complaint about the frequency he can visit a Council household waste recycling site. There is not enough significant injustice to warrant an investigation.

Bolton Metropolitan Borough Council (25 023 241)

Statement Closed after initial enquiries Refuse and recycling 21-May-2026

Summary: We will not investigate Mr X’s complaint about the Council charging for a replacement refuse bin. This is because there is insufficient personal injustice caused to him by the matter to warrant further investigation and it would not be a good use of our limited resources.

Southend-on-Sea City Council (25 015 481)

Statement Closed after initial enquiries Refuse and recycling 21-May-2026

Summary: We will not investigate Mr X’s complaint about its handling of his appeal regarding the suitability of his property for its new wheeled bins and a delay collecting the bins following his successful appeal. An investigation would not lead to a different outcome.

London Borough of Hackney (25 022 728)

Statement Closed after initial enquiries Refuse and recycling 20-May-2026

Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports regarding the cleanliness of his street. This is because an investigation would be unlikely to find fault with the Council’s actions.

Tandridge District Council (25 015 453)

Statement Upheld Refuse and recycling 19-May-2026

Summary: Ms X complained about the Council’s failure to collect her medical household waste. She also complained it failed to provide sufficient bins to meet her household’s medical requirements. We find the Council at fault for failing to consider its discretion when considering Ms X’s circumstances. This caused Ms X distress. The Council has agreed to apologise, pay a symbolic remedy, and reconsider whether to issue Ms X an additional bin. It has also agreed to implement a service improvement.

Southend-on-Sea City Council (25 017 351)

Statement Closed after initial enquiries Refuse and recycling 19-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. The Council agreed to return to collecting refuse sacks from X’s property and further investigation by us would not achieve a different outcome.

Charnwood Borough Council (25 020 497)

Statement Closed after initial enquiries Refuse and recycling 19-May-2026

Summary: We will not investigate Miss X’s complaint about missed bin collections. This is because any injustice is not significant enough to warrant further investigation.

Southend-on-Sea City Council (25 024 136)

Statement Closed after initial enquiries Refuse and recycling 19-May-2026

Summary: We will not investigate Miss X’s complaint the Council wrongly decided her property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation. 

Southend-on-Sea City Council (25 015 664)

Statement Closed after initial enquiries Refuse and recycling 17-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection service. There is not enough evidence of fault to justify an investigation.

North Northamptonshire Council (25 017 604)

Statement Closed after initial enquiries Refuse and recycling 13-May-2026

Summary: We will not investigate this complaint about the Council’s failure to collect Mrs X’s garden waste for four weeks. The Council has apologised and extended Mrs X’s garden waste subscription for one month which covers the missed period. We consider further investigation is unlikely to lead to a different outcome.