Brighton & Hove City Council (25 029 032)

Statement Upheld Refuse and recycling 22-Sep-2026

Summary: We will not investigate this complaint about missed refuse and recycling collections. There is service failure by the Council which has caused frustration, time and trouble. But there is not enough injustice caused by this failure to justify our further involvement. We are satisfied with the Council’s actions to apologise and change procedures to improve service.

London Borough of Sutton (26 000 753)

Statement Closed after initial enquiries Refuse and recycling 22-Sep-2026

Summary: We will not investigate this complaint about how the Council handled a change in bin collections. There is not significant enough injustice to warrant investigation.

Sheffield City Council (26 016 559)

Statement Closed after initial enquiries Refuse and recycling 22-Sep-2026

Summary: We will not investigate X’s complaint that the Council has refused to waive a charge for a replacement bin. This is because there is insufficient evidence of fault causing X a significant enough injustice, and because we cannot achieve the outcome X seeks.

London Borough of Havering (25 030 417)

Statement Closed after initial enquiries Refuse and recycling 21-Sep-2026

Summary: We will not investigate this complaint about the Council’s recycling and waste collection policy. This is because there is not enough evidence of fault to warrant our involvement.

Braintree District Council (25 026 348)

Statement Closed after initial enquiries Refuse and recycling 21-Sep-2026

Summary: We will not investigate Mr Y’s complaint about the location of communal bin stores nearby his property and the Council’s handling of this. There is insufficient evidence of fault in the Council’s actions to justify our involvement.

Hertsmere Borough Council (25 028 439)

Statement Closed after initial enquiries Refuse and recycling 20-Sep-2026

Summary: We will not investigate this complaint about the Council’s approach to contamination in communal recycling bins. This is because we could not achieve a worthwhile outcome for Mr X.

London Borough of Barking & Dagenham (26 016 304)

Statement Closed after initial enquiries Refuse and recycling 20-Sep-2026

Summary: We will not investigate Mr X’s complaint about delays in the Council delivering an additional dustbin. Mr X has not suffered an injustice which meets the threshold for our involvement.

Birmingham City Council (26 000 511)

Statement Upheld Refuse and recycling 17-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s waste collection service. This is because we could not add to the Council’s investigation.

Rushmoor Borough Council (26 003 131)

Statement Closed after initial enquiries Refuse and recycling 17-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to charge Mr X for a new recycling bin. This is because we have decided any injustice is not significant enough to justify our involvement.

Cornwall Council (25 031 644)

Statement Closed after initial enquiries Refuse and recycling 16-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to not provide an extra bin to Mr Y. This is because there is not enough evidence of fault by the Council to warrant an investigation.