Refuse and recycling


Recent statements in this category are shown below:

  • Blaby District Council (24 012 835)

    Statement Closed after initial enquiries Refuse and recycling 20-Dec-2024

    Summary: We will not investigate this complaint about the legality of the Council’s waste collection guidance. We cannot make a decision on whether the Council’s or Mr X’s interpretation of the relevant law and guidance is correct. This is a matter for the courts.

  • East Devon District Council (24 012 942)

    Statement Closed after initial enquiries Refuse and recycling 20-Dec-2024

    Summary: We will not investigate Mr X’s complaint that he was assaulted by a Council employee. This is because it is a complaint about crime which has already been considered by the police. We cannot investigate allegations of crime.

  • London Borough of Waltham Forest (24 012 852)

    Statement Closed after initial enquiries Refuse and recycling 17-Dec-2024

    Summary: We will not investigate this complaint about the Council’s handling of missed bin collections and its response to the complainant. This is because further investigation would not lead to a different outcome.

  • Sandwell Metropolitan Borough Council (24 015 906)

    Statement Closed after initial enquiries Refuse and recycling 17-Dec-2024

    Summary: We cannot investigate this complaint about proposed changes to the Council’s refuse collections. This is because the issue affects all or most residents in the Council’s area.

  • Swindon Borough Council (24 012 933)

    Statement Upheld Refuse and recycling 16-Dec-2024

    Summary: We have decided not to investigate Mr X’s complaint about missed recycling bin collections. The Council has upheld the complaint and agreed to remedy their injustice by taking appropriate action.

  • City of York Council (24 013 406)

    Statement Closed after initial enquiries Refuse and recycling 16-Dec-2024

    Summary: We will not investigate Mr X’s complaint about a missed garden waste collection. This is because Mr X has not suffered a significant personal injustice which would justify an investigation.

  • Birmingham City Council (24 011 581)

    Statement Closed after initial enquiries Refuse and recycling 16-Dec-2024

    Summary: We will not investigate Mr X’s complaint about problems with his household waste collections. This is because the case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The injustice to Mr X is not significant enough to warrant an investigation. Our involvement would be unlikely to add anything to the Council’s response or lead to a different outcome.

  • Huntingdonshire District Council (24 002 342)

    Statement Closed after initial enquiries Refuse and recycling 16-Dec-2024

    Summary: We will not investigate Miss X’s complaint about two missed garden waste collections. This is because Miss X has not suffered a significant personal injustice which would justify an investigation.

  • London Borough of Lambeth (24 006 106)

    Statement Closed after initial enquiries Refuse and recycling 13-Dec-2024

    Summary: We will not investigate this complaint about the Council’s refuse service. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complain is late and there is no evidence why the complainant could not have contacted us much sooner.

  • Walsall Metropolitan Borough Council (24 013 225)

    Statement Closed after initial enquiries Refuse and recycling 12-Dec-2024

    Summary: We will not investigate Miss X’s complaint about the Council’s decision she needs to pay for a replacement refuse bin after hers was stolen. This is because the matter has not caused Miss X a significant personal injustice which is serious enough to warrant an investigation.

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