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Refuse and recycling

Recent statements in this category are shown below:

  • London Borough of Islington (20 012 693)

    Statement Upheld Refuse and recycling 03-Aug-2021

    Summary: Mr X complained the Council failed to prevent unauthorised parking, and regularly collect refuse and recycling on the estate where he lives. The Council failed to regularly collect the refuse and recycling from Mr X's building between mid-2019 and mid-2021. However, this was due to unauthorised parking and despite the Council's efforts to resolve the problem. The Council has apologised to Mr X. We were satisfied this was a suitable remedy, so we completed our investigation.

  • London Borough of Tower Hamlets (20 001 448)

    Statement Not upheld Refuse and recycling 29-Jul-2021

    Summary: There is no worthwhile outcome achievable and so investigation of this complaint is discontinued. The Council is considering how to resolve a complex legal and planning dispute over collection of refuse. Mr X has the option of private legal action if he wishes to pursue complaints about trespass but it is not in the public interest for the Ombudsman to investigate further.

  • Kirklees Metropolitan Borough Council (20 013 525)

    Statement Upheld Refuse and recycling 28-Jul-2021

    Summary: Mrs N has made a complaint about the Council failing to stop household waste being left outside her property. She says the Council delayed in providing a solution and failed to respond to her. The Ombudsman has identified failings by the Council, including delivering on promises made, maintaining contact with Mrs N and following its own complaints process. This caused Mrs N an injustice and so we have recommended a number of remedies.

  • London Borough of Haringey (20 007 370)

    Statement Not upheld Refuse and recycling 28-Jul-2021

    Summary: Ms D complains the Council has failed to prevent an ongoing odour nuisance caused by a nearby food outlet. The Ombudsman has not found evidence of fault. He has completed the investigation and not upheld the complaint.

  • Thanet District Council (20 010 539)

    Statement Upheld Refuse and recycling 27-Jul-2021

    Summary: Mr B complained that the Council has repeatedly failed to collect his household waste. The Ombudsman found the Council was at fault in that there had been numerous missed collections since January 2019. In recognition of the injustice caused by this, the Council agreed to apologise to Mr B and pay him £150.

  • London Borough of Croydon (20 012 498)

    Statement Upheld Refuse and recycling 22-Jul-2021

    Summary: The Ombudsman found fault by the Council on Mrs D's complaint about its waste contractor repeatedly failing to return her bins as required by its assisted collections scheme. There were repeated failures to return the bin to its proper place. There was a failure to keep records of monitoring by the Council and its contractor. The agreed action remedies the injustice caused. There was no fault on her complaint about missed bin collections.

  • Basingstoke & Deane Borough Council (20 010 336)

    Statement Upheld Refuse and recycling 15-Jul-2021

    Summary: Ms X complains the Council was at fault in repeatedly failing to collect refuse from her property. We found fault because the Council failed to provide Ms X with the refuse collection service she expected for periods in 2019 and 2020. But the actions taken by the Council to resolve matters has remedied any injustice caused to Ms X, so we have completed our investigation.

  • Middlesbrough Borough Council (20 014 374)

    Statement Upheld Refuse and recycling 15-Jul-2021

    Summary: Mr X complained the Council failed to collect and return his bins in line with the assisted collection agreement. The Council's repeated failure to collect and return Mr X's bins over a 12-month period was fault. The Council agreed to pay Mr X £150 to acknowledge the frustration and time and trouble this caused. It will also monitor his next 12 refuse bin collections.

  • Brentwood Borough Council (20 009 609)

    Statement Upheld Refuse and recycling 13-Jul-2021

    Summary: Mrs X complains the Council repeatedly failed to collect garden waste from her property. This amounts to fault and it caused an injustice to Mrs X. The Council has resolved the matter and apologised. We have not made any further recommendations.

  • Thanet District Council (20 009 226)

    Statement Upheld Refuse and recycling 08-Jul-2021

    Summary: Mr X complained the Council repeatedly failed to collect his garden waste bin and food waste bin. Mr X says he complained to the Council many times, but the Council failed to resolve the problem. The Ombudsman found fault with the Council. The Council agreed to provide Mr X with an apology and £100 in recognition of the avoidable time and trouble he experienced by having to report the missed collections. The Council also agreed to pay Mr X £6.63 to reflect the missed green waste collections which the Council did not rearrange collection for within two working days.