Cheshire East Council (24 019 921)

Statement Closed after initial enquiries Refuse and recycling 10-Jun-2025

Summary: We will not investigate this complaint about missed garden waste collections. This is because there is insufficient evidence that the issue has caused the complainant a significant enough injustice to warrant an investigation.

Warrington Council (24 015 401)

Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to charge for a replacement bin. This is because there is insufficient evidence of fault causing the complainants a significant enough injustice.

Plymouth City Council (25 001 387)

Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s policy to charge a £21 delivery fee for replacement bins. The claimed injustice is not significant enough to warrant an investigation.

London Borough of Hammersmith & Fulham (25 001 655)

Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025

Summary: We will not investigate Miss X’s complaint about damage caused to her wall during a waste collection in late 2024. This is because it is reasonable to expect Miss X to take the matter to court.

Birmingham City Council (24 015 451)

Statement Upheld Refuse and recycling 04-Jun-2025

Summary: Mr X complained the Council failed to provide a large household waste bin within its published timescales. Although the Council’s website said the bin would be delivered within 10 days, almost six months later, he had still not received it. We found the delay in providing a larger household waste bin was fault. This fault means Mr X has had to dispose of excess waste himself. The Council will apologise and make a payment to Mr X.

Birmingham City Council (24 022 318)

Statement Closed after initial enquiries Refuse and recycling 04-Jun-2025

Summary: We will not investigate this complaint about missed bin collections before and during industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area, and collections missed before the action did not cause the complainant a significant enough injustice.

Birmingham City Council (24 015 016)

Statement Upheld Refuse and recycling 02-Jun-2025

Summary: Miss X complained the Council has repeatedly failed to empty the communal waste bins that service her block of flats as scheduled. This led to an accumulation of waste which makes the area looks untidy, causes unpleasant smells, and attracts rodents. We found the Council’s repeated failure to collect the communal waste is fault. The Council has agreed to apologise and make a payment to Miss X.

South Tyneside Metropolitan Borough Council (24 020 187)

Statement Closed after initial enquiries Refuse and recycling 02-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to charge him for a replacement bin because the claimed injustice is not significant enough. We will not investigate Mr X’s complaints about staff conduct, the Council’s complaints process, or the Council’s implementation of his request for reasonable adjustments because there is insufficient evidence of fault for most of these matters, and an investigation is unlikely to achieve a different outcome for the remainder.

London Borough of Southwark (24 014 656)

Statement Closed after initial enquiries Refuse and recycling 28-May-2025

Summary: We will not investigate Miss X’s complaint about a failed bulky waste collection nor issues with the Council’s complaints process. The Council apologised, offered a refund, and a symbolic payment to Miss X. It acknowledged a procedural error in its payment processing and said it would send the refund within four weeks. An investigation is unlikely to achieve anything further.

Manchester City Council (24 023 466)

Statement Upheld Refuse and recycling 27-May-2025

Summary: We will not investigate this complaint about a missed bulky waste collection because the Council has agreed to make a refund.