Refuse and recycling

Recent statements in this category are shown below:

  • Torridge District Council (18 008 552)

    Statement Not upheld Refuse and recycling 16-Jan-2019

    Summary: Mr and Mrs F complain the Council acted too hastily when it invited them to an interview under caution in relation to an alleged littering offence. The Ombudsman has found no fault by the Council.

  • Birmingham City Council (18 009 908)

    Statement Upheld Refuse and recycling 15-Jan-2019

    Summary: The Ombudsman considers the Council was at fault because of the recurrent issues with waste collection and how it handled the reports of missed collections. The Council has agreed to the Ombudsman's recommendations to remedy the injustice it caused.

  • Birmingham City Council (18 009 413)

    Statement Upheld Refuse and recycling 15-Jan-2019

    Summary: The Ombudsman considers the Council was at fault because of the recurrent issues with waste collection and how it handled the reports of missed collections. The Council has agreed to the recommendations made by the Ombudsman to remedy the injustice caused by the Council's fault.

  • Birmingham City Council (18 010 974)

    Statement Not upheld Refuse and recycling 07-Jan-2019

    Summary: Mrs B complains about waste collections from her mother's property. She says the assisted collection does not work reliably which means the bin is left on the roadside. There are no grounds to take the complaint further as there is no evidence of a continuing problem.

  • Birmingham City Council (18 008 844)

    Statement Upheld Refuse and recycling 04-Jan-2019

    Summary: Mr B says the Council failed to carry out street cleansing in his road, as promised. The Council cannot show it checked street cleansing in Mr B's road and as he continued to report problems it is unlikely the Council carried out street cleansing as required. That led to Mr B going to time and trouble to pursue his complaint and caused him frustration. An apology and an agreement to check cleansing in Mr B's road is satisfactory remedy for the injustice caused.

  • North Hertfordshire District Council (18 005 284)

    Statement Upheld Refuse and recycling 04-Jan-2019

    Summary: The Ombudsman will not investigate this complaint about missed refuse collections since May. This is because the Council has offered a proportionate remedy and there is not enough remaining injustice to require an investigation.

  • North Devon District Council (18 007 079)

    Statement Upheld Refuse and recycling 21-Dec-2018

    Summary: Mrs U complains about missed assisted bin collections. The Council has apologised and advised of extra checking it has introduced to stop the fault happening again. The Ombudsman's view is these are suitable remedies.

  • Birmingham City Council (18 004 979)

    Statement Upheld Refuse and recycling 20-Dec-2018

    Summary: Mr X complains about the Council missing recycled waste collections from his home. There has been fault by the Council in that service to Mr X. This has caused injustice to Mr X, requiring a remedy.

  • Birmingham City Council (18 007 990)

    Statement Upheld Refuse and recycling 18-Dec-2018

    Summary: Miss X complained about missed refuse collections. The Council is at fault for not collecting Miss X's refuse. This caused Miss X avoidable frustration and inconvenience. We uphold Miss X's complaint and have agreed a remedy with the Council.

  • Brighton & Hove City Council (18 007 601)

    Statement Upheld Refuse and recycling 14-Dec-2018

    Summary: Mr B complains the Council did not provide a regular bin collection for his road over a period of 10 months and did not properly respond to his complaints. Mr B says the lack of bin collections led to rubbish piling up and attracting pests. The Ombudsman finds the Council was at fault and this caused an injustice to Mr B. However, the Council has sought to remedy the fault and we would not recommend a substantially different remedy.

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