Norwich City Council (24 019 337)

Statement Closed after initial enquiries Refuse and recycling 01-Apr-2025

Summary: We will not investigate this complaint about problems with the complainant’s garden waste renewal in 2024. This is because there is insufficient evidence of injustice.

Birmingham City Council (24 022 246)

Statement Closed after initial enquiries Refuse and recycling 31-Mar-2025

Summary: We cannot investigate Ms X’s complaint about the Council’s failure to collect waste bins for over five weeks. This is because we have no jurisdiction to investigate matters which affect all or most people in the Council’s area.

London Borough of Hounslow (24 022 643)

Statement Closed after initial enquiries Refuse and recycling 30-Mar-2025

Summary: We will not investigate this complaint about a Fixed Penalty Notice that the Council issued Mr X for littering. This is because the Council has cancelled the fine so further investigation would not lead to a different outcome.

London Borough of Tower Hamlets (23 017 255)

Statement Upheld Refuse and recycling 27-Mar-2025

Summary: Mr X complained the Council failed to regularly collect waste from his address, did not deal with fly tipping and did not answer his complaints. We find the Council at fault for failing to ensure Mr X’s bins were collected as they should have been and for delays and inaccuracies when responding to his complaint, causing uncertainty and inconvenience. The Council has agreed to apologise, make a payment to recognise the injustice, and act to prevent recurrence.

Mid Devon District Council (24 020 088)

Statement Closed after initial enquiries Refuse and recycling 27-Mar-2025

Summary: We will not investigate this complaint about a bulky waste collection because there is insufficient evidence of fault by the Council.

Barnsley Metropolitan Borough Council (24 021 511)

Statement Closed after initial enquiries Refuse and recycling 27-Mar-2025

Summary: We will not investigate this complaint about alleged damage caused by the Council to the complainant’s household waste bin. This is because we do not consider the alledged fault has caused a significant enough injustice to warrant our involvement. Further, it would be reasonable for the complainant to seek to resolve the dispute through the courts or by the Council’s insurers.

Southend-on-Sea City Council (24 010 824)

Statement Upheld Refuse and recycling 26-Mar-2025

Summary: Mr X complained the Council has failed to consistently collect his waste and recycling on a weekly basis. The Council failed to collect Mr X’s waste and recycling in full on a number of occasions since July 2024. This caused Mr X frustration and the time and trouble completing missed collection forms each time. The Council agreed to make a symbolic payment to Mr X and monitor collections for the next two months to remedy the injustice caused.

Bury Metropolitan Borough Council (24 008 800)

Statement Upheld Refuse and recycling 24-Mar-2025

Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling as scheduled over a significant period. We found the Council’s failure to properly address the issue of restricted access to the back street and to ensure household waste and recycling could continue to be collected as scheduled is fault. As is the failure to communicate with residents regarding any proposed or implemented changes to the waste collection service. As a result Mr X now takes all his waste and recycling to the Household Waste and Recycling Centre. The Council has agreed to apologise for this fault and make a payment to Mr X, and to review the waste collection arrangements for Mr X’s street.

Wirral Metropolitan Borough Council (24 018 473)

Statement Closed after initial enquiries Refuse and recycling 24-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council not doing enough to prevent rubbish overflowing from some of her neighbours’ waste bins, and not dealing with the rubbish. There is not enough evidence of fault, and insufficient significant personal injustice caused by the matters complained of, to warrant an investigation.

London Borough of Enfield (24 019 804)

Statement Closed after initial enquiries Refuse and recycling 21-Mar-2025

Summary: We will not investigate Miss X’s complaint that she has been wrongly issued a Fixed Penalty Notice for fly-tipping. This is because Miss X can raise a defence against the issuing of the notice in court if she wishes to challenge it.