London Borough of Hillingdon (25 010 896)

Statement Upheld Refuse and recycling 14-Jul-2026

Summary: Mrs K complains about repeated missed bin collections and not collecting some rubbish from communal stores that led to problems with rotting waste. We uphold the complaint due to multiple problems with missed waste collections. And some poor communications about who was responsible for another part of Mrs K’s complaint. The Council has confirmed it is in contact with Mrs K’s landlord about changing the waste storage facilities at the block where Mrs K lives. That is a suitable remedy to the complaint.

North Lincolnshire Council (26 009 502)

Statement Closed after initial enquiries Refuse and recycling 14-Jul-2026

Summary: We will not investigate this complaint that the Council delayed in providing a replacement bin. The Council has apologised and replaced the bin. Further investigation by us would not lead to a different outcome.

Cumberland Council (26 009 635)

Statement Closed after initial enquiries Refuse and recycling 14-Jul-2026

Summary: We will not investigate Mr C’s complaint about a missed garden waste collection. This is because Mr C has not suffered a serious or significant injustice which would justify an investigation.

London Borough of Sutton (26 009 265)

Statement Closed after initial enquiries Refuse and recycling 12-Jul-2026

Summary: We will not investigate this complaint about damage to the complainant’s bin. This is because any injustice is not significant enough to warrant an investigation.

Buckinghamshire Council (25 024 301)

Statement Closed after initial enquiries Refuse and recycling 07-Jul-2026

Summary: We will not investigate Mr X’s complaint about missed bin collections. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

Cheshire East Council (25 023 836)

Statement Closed after initial enquiries Refuse and recycling 07-Jul-2026

Summary: We will not investigate this complaint about the Council refusing to pay for a replacement refuse bin. The level of injustice caused to the complainant by the alleged fault is not significant enough to warrant our continued involvement in the matter.

Hinckley & Bosworth Borough Council (25 024 699)

Statement Closed after initial enquiries Refuse and recycling 06-Jul-2026

Summary: We will not investigate Mr X’s complaint about a missed bin collection and the Council’s handling of a Subject Access Request. There is insufficient evidence of fault causing injustice to warrant further investigation and the Information Commissioner’s Office is better placed to deal with the complaint about the SAR request.

West Lindsey District Council (25 029 622)

Statement Closed after initial enquiries Refuse and recycling 06-Jul-2026

Summary: We will not investigate this complaint about food waste recycling. This is because there is insufficient evidence of fault to warrant further investigation and the claimed injustice is insufficient to justify investigating.

Birmingham City Council (26 008 958)

Statement Closed after initial enquiries Refuse and recycling 06-Jul-2026

Summary: We cannot investigate this complaint about bin collections. The matter is a result of industrial action by the Council’s refuse collection staff and so is a matter that affects all or most people in the area.

Woking Borough Council (25 028 338)

Statement Closed after initial enquiries Refuse and recycling 05-Jul-2026

Summary: We will not investigate Miss X’s complaint that the Council failed to collect her household waste on one occasion in December 2025. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.