Refuse and recycling


Recent statements in this category are shown below:

  • North Hertfordshire District Council (19 004 273)

    Statement Not upheld Refuse and recycling 27-Mar-2020

    Summary: There was no fault in how the Council dealt with Mr X's reports of rubbish spills on waste collection days.

  • Birmingham City Council (19 010 791)

    Statement Upheld Refuse and recycling 24-Mar-2020

    Summary: Mrs X complains that although she should receive assisted collections the Council has repeatedly failed to collect her household waste and recycling on the scheduled day. The Council's repeated failure to make regular assisted household waste and recycling collections amounts to fault. This fault has caused Mrs X and Mrs Y an injustice.

  • Birmingham City Council (19 008 823)

    Statement Upheld Refuse and recycling 23-Mar-2020

    Summary: Mr X complains the Council has repeatedly failed to collect his recycling on the scheduled day or promptly when it misses collections. Based on the information available I am minded to find the Council's repeated failure to collect Mr X's recycling amounts to fault. This fault has caused Mr X an injustice.

  • Birmingham City Council (19 010 815)

    Statement Upheld Refuse and recycling 23-Mar-2020

    Summary: Mr X complains the Council has repeatedly failed to collect his household waste and recycling on the scheduled day, or promptly when collections are missed. The Council's repeated failure to collect Mr X's household waste and recycling on the scheduled day amounts to fault. As does the failure to provide a regular street cleaning service. These faults have caused Mr X an injustice.

  • Birmingham City Council (19 009 546)

    Statement Upheld Refuse and recycling 18-Mar-2020

    Summary: Mr X complains the Council repeatedly failed to collect the recycling from his street on the scheduled days for over a year. The significant periods between collections led to a large build-up of waste which attracted rats. The Council's repeated failure to collect Mr X's recycling over a sustained period amounts to fault. This fault has caused an injustice.

  • Birmingham City Council (19 010 603)

    Statement Upheld Refuse and recycling 18-Mar-2020

    Summary: Ms X complains that the Council has instructed several neighbouring properties to present their bins for collection directly outside her property. Ms X states the bins cause an obstruction, smell unpleasant, attract rodents and pests and have damaged her fence. The setting up of an unofficial bin presentation point outside Ms X's property without following proper process amounts to fault. This fault has caused Ms X and injustice.

  • Trafford Council (19 017 972)

    Statement Upheld Refuse and recycling 13-Mar-2020

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's failure to collect her neighbour's rubbish. The Council has taken action to address the issue and Mrs X has no significant unremedied injustice for which we would recommend any further remedy.

  • London Borough of Ealing (19 012 806)

    Statement Upheld Refuse and recycling 11-Mar-2020

    Summary: The Ombudsman found fault on Mr Q's complaint about the Council failing to provide new bins promptly following his order. It took 6 months to deliver them. There was also fault on his complaint of it failing to empty his bins for a year from November 2018. While the evidence did not support his claim in full, it did show it missed collections and failed to update its systems to recognise his address. The agreed action remedies the injustice caused.

  • Birmingham City Council (19 010 423)

    Statement Upheld Refuse and recycling 10-Mar-2020

    Summary: Mrs X complains that although she should receive assisted collections the Council repeatedly fails to return her bins to the front of her property after they are emptied. The Council's repeated failure to return Mrs X's bins to her property as part of the assisted collection service amounts to fault. This fault has caused Mrs X an injustice.

  • Leeds City Council (19 006 104)

    Statement Upheld Refuse and recycling 06-Mar-2020

    Summary: The Council failed to collect garden waste on several occasions in 2018 and 2019. This caused injustice not only from the missed collections, but the time and trouble Miss X went to in reporting the missed collections and making a formal complaint. The Council has apologised to Miss X and is already making service improvements. It will also pay Miss X £150 for the missed collections and her time and trouble.