Refuse and recycling


Recent statements in this category are shown below:

  • Bournemouth, Christchurch and Poole Council (23 015 439)

    Statement Upheld Refuse and recycling 26-Feb-2024

    Summary: Ms Y complained the Council failed to provide her with a bin in accordance with its policy. She also complained the Council gave her conflicting information about the cost of a new bin. We found fault with the Council’s communication. The Council has agreed to amend its online information and provide Ms Y with a new bin free of charge.

  • Birmingham City Council (23 009 409)

    Statement Upheld Refuse and recycling 23-Feb-2024

    Summary: Mr X complained that although his father, Mr Y should receive an assisted collection service the Council has repeatedly failed to collect his household waste as scheduled. The failings in the assisted collections service the Council has provided to Mr Y are fault. This fault has caused Mr Y an injustice.

  • Wychavon District Council (23 015 910)

    Statement Upheld Refuse and recycling 22-Feb-2024

    Summary: We will not investigate this complaint about refuse lorries causing damage along a private road. The Council has taken satisfactory action to address the complaint.

  • Milton Keynes Council (23 017 453)

    Statement Closed after initial enquiries Refuse and recycling 22-Feb-2024

    Summary: We will not investigate Mr B’s complaint about the Council not making his property an exception to its new wheelie bin scheme. This is because there is not enough evidence of fault to justify an investigation.

  • London Borough of Tower Hamlets (23 012 760)

    Statement Closed after initial enquiries Refuse and recycling 22-Feb-2024

    Summary: We will not investigate Ms X’s complaint about the Council’s missed or delayed bin collections at the block of flats where she lives, it allowing others to leave their waste at the flats’ bin area, and its delay in dealing with her complaint. There is not enough significant personal injustice caused to Ms X to warrant an investigation. Further investigation would not achieve a different outcome from the apology the Council has provided. There is not enough evidence of fault by the Council regarding the storage arrangements for the property’s bins, nor sufficient personal injustice caused, to justify an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core issue which gave rise to the complaint.

  • Cheshire East Council (23 018 319)

    Statement Closed after initial enquiries Refuse and recycling 21-Feb-2024

    Summary: We will not investigate Mr B’s complaint about the Council expecting him to pay for a new wheelie bin. This is because Mr B has not suffered a significant or serious injustice which would justify an investigation.

  • Cumberland Council (23 018 685)

    Statement Closed after initial enquiries Refuse and recycling 21-Feb-2024

    Summary: We will not investigate Miss B’s complaint that her car was damaged due to Council refuse collectors not securing communal waste bins properly. This is because it is reasonable for Miss B to put in a compensation claim and if needed, take the Council to court.

  • Buckinghamshire Council (23 016 359)

    Statement Closed after initial enquiries Refuse and recycling 21-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision to introduce a charge for disposing of non-household waste in 2019. This is because it is made late and there is no good reason to exercise discretion.

  • Plymouth City Council (23 015 583)

    Statement Closed after initial enquiries Refuse and recycling 21-Feb-2024

    Summary: We will not investigate this complaint about the Council not providing an assisted bin collection. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Barking & Dagenham (23 015 116)

    Statement Closed after initial enquiries Refuse and recycling 20-Feb-2024

    Summary: We will not investigate this complaint about a refuse operative being verbally abusive to the complainant. The Council has taken satisfactory action to address the complaint and we could not achieve anything further.

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