Birmingham City Council (25 001 213)

Statement Closed after initial enquiries Refuse and recycling 19-May-2025

Summary: We cannot investigate Mr X’s complaint that the Council failed to collect his household waste. This is because the matter relates to industrial strike action which affects all or most of the Council’s residents, and the law says we cannot investigate.

Welwyn Hatfield Borough Council (24 022 325)

Statement Closed after initial enquiries Refuse and recycling 14-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for alleged fly tipping. This is because Mrs X had the opportunity to raise a defence against the issuing of the notice in court rather than paying it.

Birmingham City Council (24 010 550)

Statement Upheld Refuse and recycling 13-May-2025

Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling as scheduled over a sustained period. He also complained the Council took three months to replace a damaged bin. We found the repeated failure to collect Mr X’s household waste and recycling is fault. As is the delay in providing a replacement bin. These faults led to an accumulation of waste which has caused Mr X inconvenience and stress. The Council has agreed to apologise and make a payment to Mr X.

Thanet District Council (24 022 004)

Statement Closed after initial enquiries Refuse and recycling 13-May-2025

Summary: We will not investigate Mrs X complaint the Council has not responded to her concerns about her household waste collection. That is because further investigation will not lead to a different outcome.

Norwich City Council (25 000 771)

Statement Closed after initial enquiries Refuse and recycling 12-May-2025

Summary: We will not investigate Mrs X’s complaint that the Council damaged her bin during a collection and that she had to pay for a replacement. This is because the injustice claimed is not significant enough to warrant our involvement.

Cumberland Council (24 015 248)

Statement Upheld Refuse and recycling 08-May-2025

Summary: Ms X complained the Council failed to consider the risks posed to her and her neighbours when it asked them to place their bins for collection in a location which was difficult to access for older and disabled residents. The Council was not at fault for how it made its decision to change the waste collections. However the Council failed to address Ms X’s concerns in its complaint response and this caused Ms X frustration. The Council has agreed to apologise and take action to improve its service.

London Borough of Hillingdon (24 020 501)

Statement Closed after initial enquiries Refuse and recycling 08-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s response to his concerns about pavement littering on the road where he lives. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

East Hampshire District Council (24 011 996)

Statement Upheld Refuse and recycling 07-May-2025

Summary: Mr B complained the Council regularly failed to collect his waste bins, failed to arrange further collections following missed collections, failed to respond to his correspondence and gave residents misleading information about where to place their bins. The Council failed to ensure its contractors regularly collected Mr B’s bins, did not always arrange follow-up collections, gave misleading advice about where to place the bins and failed to respond to correspondence. That caused Mr B frustration and led to him having to go to time and trouble. The procedural changes the Council has introduced, alongside an apology and payment to Mr B is satisfactory remedy.

City of Bradford Metropolitan District Council (24 020 352)

Statement Upheld Refuse and recycling 07-May-2025

Summary: We have decided not to investigate Mr X’s complaint about missed assisted bin collections. The Council has upheld the complaint and agreed to remedy the injustice caused by taking appropriate action.

Brighton & Hove City Council (24 021 756)

Statement Closed after initial enquiries Refuse and recycling 07-May-2025

Summary: We will not investigate this complaint about missed bin collections. We could not add to the Council’s response, and it is unlikely an investigation would lead to a different outcome.