Refuse and recycling

Recent statements in this category are shown below:

  • London Borough of Merton (18 019 786)

    Statement Upheld Refuse and recycling 03-Sep-2019

    Summary: Ms B complained about problems with refuse collection arrangements after the Council brought in a new system. The Council failed to collect waste on some occasions and delayed telling Ms B about where collections would be made from. That led to Ms B having to go to time and trouble to pursue her complaint and feeling frustrated about the failed collections. An apology, payment and further monitoring if problems persist is satisfactory remedy for the injustice caused.

  • Halton Borough Council (19 002 951)

    Statement Not upheld Refuse and recycling 03-Sep-2019

    Summary: Mr X complains the Council has allowed rubbish and fly-tipping in a pathway near his property. He says this has caused him and other residents distress and blocks their access. He also complains about the location of a household waste collection point. We did not investigate his complaint about the collection point's location as we have already investigated this and it is out of time. There is no fault in how the Council has investigated and responded to reports of fly-tipping.

  • Aylesbury Vale District Council (19 004 959)

    Statement Upheld Refuse and recycling 02-Sep-2019

    Summary: The Ombudsman will not investigate this complaint about problems with a bulky waste collection. This is because the Council has provided a fair and proportionate remedy.

  • Leeds City Council (18 012 307)

    Statement Upheld Refuse and recycling 28-Aug-2019

    Summary: There was fault in the way the Council handled Ms X's complaint and refuse collections. This caused Ms X unnecessary inconvenience. The Council will apologise, clarify Ms X's collection preferences and provide a time and trouble payment.

  • Birmingham City Council (19 001 766)

    Statement Upheld Refuse and recycling 27-Aug-2019

    Summary: The Council repeatedly failed to address complaints about a series of missed refuse collections, which is fault. The Council has agreed to investigate and provide a response to the complaint, and to offer the complainant a financial remedy for his time and trouble.

  • Aylesbury Vale District Council (19 000 932)

    Statement Upheld Refuse and recycling 21-Aug-2019

    Summary: Mrs D complained about how the Council has dealt with her payments for collecting garden waste. She says it created a duplicate account and sent her demands for payment despite her already having paid for the collection on the original account. The Ombudsman has investigated and found the Council was at fault but that its apology and offer of a free year's garden waste collection are satisfactory step to remedy the injustice caused.

  • Birmingham City Council (19 000 048)

    Statement Not upheld Refuse and recycling 21-Aug-2019

    Summary: Mrs X complains the Council has wrongly refused to allow her to continue using bags for her garden waste and has insisted she use a wheelie bin. There is no evidence of fault in the Council's decision to provide Mrs X with a wheelie bin for her garden waste.

  • City of York Council (18 019 666)

    Statement Upheld Refuse and recycling 16-Aug-2019

    Summary: Ms X complained the Council's assisted collection scheme repeatedly failed to collect her recycling bin and did not always return the bin to the right place. The Ombudsman found the Council was at fault.

  • London Borough of Merton (18 014 988)

    Statement Upheld Refuse and recycling 14-Aug-2019

    Summary: Mrs X complained the Council took over four months to deliver her new waste and recycling bins after it introduced a new service provider. She also complained about missed collections and issues in rearranging them. The Council was at fault and should pay Mrs X £100 as well as monitoring her bin collections for three months to remedy the injustice caused.

  • Birmingham City Council (19 000 066)

    Statement Upheld Refuse and recycling 14-Aug-2019

    Summary: Mr X complains the Council has repeatedly failed to collect his household waste on the scheduled days or in a timely manner when a collection is missed. The Council's repeated and ongoing failure to collect Mr X's waste on the scheduled days amounts to fault causing an injustice.