Recent statements in this category are shown below:
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Barnsley Metropolitan Borough Council (25 000 890)
Statement Closed after initial enquiries Refuse and recycling 22-Jul-2025
Summary: We will not investigate this complaint about missed waste collections as the Council is conducting a review of the matter.
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Dudley Metropolitan Borough Council (25 003 668)
Statement Closed after initial enquiries Refuse and recycling 20-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council has charged him for a replacement bin. There is not enough evidence of fault and in any case any injustice is not significant enough to justify our involvement.
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Royal Borough of Kingston upon Thames (25 004 086)
Statement Closed after initial enquiries Refuse and recycling 16-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s poor communication regarding a policy change to charge for replacement bins. This is because Miss X was not caused a significant injustice.
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Statement Closed after initial enquiries Refuse and recycling 16-Jul-2025
Summary: We will not investigate this complaint that the Council will not allow the complainant to use a bin for her rubbish. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hillingdon (25 000 318)
Statement Closed after initial enquiries Refuse and recycling 15-Jul-2025
Summary: We will not investigate Ms X’s complaint about how the Council allocates its street cleaning resources across its different wards. Any alleged fault has not caused her a significant injustice. The issues she raises would be better addressed to her local councillor or MP.
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Adur District Council (25 007 531)
Statement Closed after initial enquiries Refuse and recycling 14-Jul-2025
Summary: We will not investigate Mr B’s complaint about missed garden waste collections. This is because Mr B has not suffered a serious or significant injustice which would justify an investigation by the Ombudsman.
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City of York Council (24 022 821)
Statement Closed after initial enquiries Refuse and recycling 14-Jul-2025
Summary: We will not investigate this complaint about the Council’s street cleaning. Further investigation will not lead to a different outcome.
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North Somerset Council (25 003 707)
Statement Closed after initial enquiries Refuse and recycling 13-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refuse and recycling centre denying him access to its services in a box van he hired. This is because the claimed injustice is not significant enough to warrant our involvement.
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Shropshire Council (24 021 414)
Statement Closed after initial enquiries Refuse and recycling 13-Jul-2025
Summary: We will not investigate this complaint that the Council has failed to make reasonable adjustments in relation to a charge for the garden waste service. This is because there is not enough fault in how the Council made its decision to justify an investigation.
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London Borough of Hackney (25 004 440)
Statement Closed after initial enquiries Refuse and recycling 09-Jul-2025
Summary: We will not investigate Mr X’s complaint about an officer’s actions. We are unlikely to significantly improve on the Council’s replies to his complaint. And it is reasonable for him to apply to Court for any personal injury he claims to have sustained.