Birmingham City Council (24 019 486)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to prevent her neighbour from blocking a pathway with their refuse bins. This is because any injustice caused to Mrs X is not significant enough to warrant our involvement.

Royal Borough of Greenwich (24 021 998)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to remove her bulky waste she paid to have collected or about the Council’s communication. This is because the Council apologised, refunded Mrs X, and made service improvements. An investigation by the Ombudsman is unlikely to achieve anything further.

Devon County Council (24 022 498)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2025

Summary: We will not investigate this complaint that the Council will not allow the complainant to use his sign-written van to take waste to the Household Waste and Recycling Centre. This is because there is insufficient evidence of fault by the Council.

Coventry City Council (24 014 365)

Statement Upheld Refuse and recycling 21-Apr-2025

Summary: Miss X complains the Council delayed in providing her a replacement refuse bin and failed to respond to her complaint. We find fault with the Council for delay and have recommended a symbolic payment for the frustration and distress caused.

Birmingham City Council (24 019 191)

Statement Closed after initial enquiries Refuse and recycling 21-Apr-2025

Summary: We will not investigate Mr X’s complaint that the Council delayed replacing a damaged refuse bin. This is because the bin has now been replaced so an investigation would not lead to a different outcome.

South Staffordshire District Council (24 020 801)

Statement Closed after initial enquiries Refuse and recycling 21-Apr-2025

Summary: We will not investigate this complaint about an alleged obstruction to the complainant’s property caused by the Council’s bin collection contractor, or its collection point. This is because any injustice is not significant enough to justify our involvement.

Durham County Council (24 019 574)

Statement Upheld Refuse and recycling 13-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council failing to carry out refuse collection on his street. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

Manchester City Council (24 020 130)

Statement Closed after initial enquiries Refuse and recycling 13-Apr-2025

Summary: We will not investigate Mr X’s complaint about overflowing communal bins. This is because further investigation would not lead to a different outcome.

Birmingham City Council (25 000 202)

Statement Closed after initial enquiries Refuse and recycling 13-Apr-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect waste bins due to industrial action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area.

Manchester City Council (24 010 628)

Statement Not upheld Refuse and recycling 10-Apr-2025

Summary: Ms X complained the Council has refused to collect bulky waste items from the car park of a sheltered housing complex of which she is a manager. We find no fault in the Council’s decision making.