Royal Borough of Windsor and Maidenhead Council (25 000 305)

Statement Closed after initial enquiries Refuse and recycling 01-Jul-2025

Summary: We will not investigate Mr X’s complaint about missed waste collections. The Council is now regularly collecting his waste. An investigation would not lead to a different outcome.

Birmingham City Council (25 004 615)

Statement Closed after initial enquiries Refuse and recycling 30-Jun-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect his household waste or the waste in his area. This is because the matters complained about affect all or most of the Council’s residents, and the law says we cannot investigate.

City of Wolverhampton Council (24 013 271)

Statement Upheld Refuse and recycling 30-Jun-2025

Summary: Mrs X complained the Council failed to collect and/or return her garden bin on several occasions. While we find no fault in how the Council handled the missed bin collections, we do find fault in the way it managed her contact. However, this did not result in a significant injustice. We also find fault in the Council’s delay responding to her complaint, which caused her avoidable distress. We recommend the Council reviews the decision to restrict her contact.

Surrey Heath Borough Council (24 019 239)

Statement Closed after initial enquiries Refuse and recycling 29-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s missed bin collections. This is because the Council has carried out remedial visits to empty his bins and agreed to monitor his collections to reduce the likelihood of any further issues. This is a suitable outcome for Mr X and it is unlikely investigation would achieve anything more for him.

Birmingham City Council (24 012 507)

Statement Upheld Refuse and recycling 26-Jun-2025

Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling as scheduled, or in a timely manner when collections are missed. We found the Council’s failure to collect Mr X’s waste as scheduled is fault. This fault caused Mr X inconvenience, frustration and disappointment. The Council has agreed to apologise and make a payment.

London Borough of Hammersmith & Fulham (24 016 569)

Statement Not upheld Refuse and recycling 26-Jun-2025

Summary: Mr X complained the Council fined him for littering when it could have issued him with a warning instead. We find no fault in the Council’s actions. We do not uphold Mr X’s complaint.

London Borough of Wandsworth (25 000 553)

Statement Closed after initial enquiries Refuse and recycling 25-Jun-2025

Summary: We will not investigate Mr X’s complaint about his car being damaged by Council contractors. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Brighton & Hove City Council (24 022 258)

Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to proceed with plans proposed by the complainant to improve the Council’s recycling service. We consider an investigation would not lead to a different outcome.

Broxbourne Borough Council (25 005 575)

Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025

Summary: We will not investigate Miss B’s complaint that a Council refuse collector damaged part of her property. This is because it is reasonable for Miss B or the owner of her property to take the Council to court.

Basildon Borough Council (25 002 710)

Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council wrongly issued him a Fixed Penalty Notice for littering. This is because Mr X could have raised a defence against the issuing of the FPN in court if he considered it was incorrectly issued. We will not investigate Mr X’s complaint about the Council not providing video footage of the alleged offence. This is because it is a data matter best considered and decided by the Information Commissioner’s Office.