Liverpool City Council (23 019 535)

Statement Upheld Other 13-Aug-2024

Summary: Ms T complained the Council had not taken appropriate action following her complaints that there are rats in her street. We found the Council at fault. The Council has agreed to apologise to Ms T, make a payment in acknowledgement of the injustice caused to her and to implement service improvements.

Tameside Metropolitan Borough Council (24 004 596)

Statement Closed after initial enquiries Other 13-Aug-2024

Summary: We will not investigate this complaint about the Council’s decision not to offer Mr X a new kiosk to run his business from following redevelopment of a market. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation.

Babergh District Council (24 004 594)

Statement Closed after initial enquiries Other 12-Aug-2024

Summary: We will not investigate this complaint about how the Council responded, after it admitted damaging Mrs X’s hedge. Only a court can determine liability and it would be reasonable for Mrs X to make a claim to the Council’s insurers in the first instance and then pursue her claim through the courts if necessary.

City of Bradford Metropolitan District Council (24 004 430)

Statement Closed after initial enquiries Other 06-Aug-2024

Summary: We will not investigate this complaint about Mr X’s claims that the Council is breaking numerous laws. This is because past matters are outside our jurisdiction due to the passage of time and with regard to more recent matters there is no evidence to suggest fault by the Council sufficient to warrant an investigation.

Salford City Council (23 014 563)

Statement Upheld Other 30-Jul-2024

Summary: Mr G says the Council’s handling of his application for help to improve his home’s energy efficiency was poor. There was fault causing injustice by the Council. It has agreed a remedy.

Royal Borough of Kensington & Chelsea (24 003 407)

Statement Closed after initial enquiries Other 30-Jul-2024

Summary: We will not investigate Mr X’s complaint about the Council’s response to his complaint of poor food safety and hygiene practices at a business in its area. There is insufficient evidence of fault to warrant an investigation.

London Borough of Hackney (24 003 711)

Statement Closed after initial enquiries Other 21-Jul-2024

Summary: We will not investigate Miss X’s complaint about an allegation of assault by Council officers. This is because the Police are better placed to consider this. Nor will we investigate the remaining issues Miss X complained about, because any injustice is not significant.

London Borough of Barnet (23 007 820)

Statement Upheld Other 17-Jul-2024

Summary: Mrs C complained how the Council has handled waste management issues at a block of flats near to where she lives. We find the Council was at fault for its delays in progressing the matter and its failure to evidence it has considered all its powers to resolve the issues. The Council has agreed to our recommendations to address the injustice caused by fault.

Malvern Hills District Council (23 020 352)

Statement Closed after initial enquiries Other 17-Jul-2024

Summary: We will not investigate this complaint about the Council’s failure to create an asbestos risk register to cover the commercial unit rented by the complainant. The Council is not responsible for creating this register and therefore we have seen no evidence of fault.

Royal Borough of Greenwich (24 002 464)

Statement Closed after initial enquiries Other 17-Jul-2024

Summary: We will not investigate this complaint about the Council’s handling of matters relating to an Abatement Notice issued to Ms X. This is because the substantive issue falls outside our jurisdiction due to the availability of a court remedy.