North Northamptonshire Council (24 022 431)

Statement Closed after initial enquiries Other 03-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her complaint about a high hedge. Part of the complaint is late, and further investigation is unlikely to achieve a different outcome or achieve what she wants.

Manchester City Council (24 010 186)

Statement Not upheld Other 02-Jun-2025

Summary: Mr X complained the Council inadequately responded to his reports of Japanese knotweed, and it communicated poorly. Mr X said his home is at risk and he feels ignored. He said it caused unnecessary distress, anxiety and mistrust in the Council. We do not find fault.

Sandwell Metropolitan Borough Council (24 016 268)

Statement Closed after initial enquiries Other 02-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council not taking responsibility for cleaning land it owns which borders her property, and failing to clean it. There is not enough evidence of fault by the Council in not taking responsibility for its land to warrant investigation of that issue. There is insufficient significant personal injustice caused by the matters complained of to warrant investigating. Investigation by us would not lead to a different outcome.

Plymouth City Council (24 021 925)

Statement Closed after initial enquiries Other 02-Jun-2025

Summary: We will not investigate Ms X’s complaint the Council failed to fully remove overgrown bramble from the rear of her property. Further investigation would not lead to a different outcome.

Buckinghamshire Council (24 022 200)

Statement Closed after initial enquiries Other 01-Jun-2025

Summary: We will not investigate this complaint about the actions of the Council’s dog warden. This is because an investigation would not add to the one carried out by the Council.

Royal Borough of Windsor and Maidenhead Council (24 012 884)

Statement Upheld Other 29-May-2025

Summary: Mr X complained the Council has failed to resolve his concerns about shops leaving refuse collection bins on the public highway and in parking bays. He says the bins often overflow, which attracts fly tipping. We find the Council was at fault for how it handled Mr X’s concerns and for its communication with him. This caused him frustration and upset. The Council has agreed to our recommendations to apologise to Mr X, make a payment to him and complete a detailed review of the issues.

London Borough of Ealing (24 009 043)

Statement Not upheld Other 27-May-2025

Summary: Mr X complained that the Council failed to properly consider complaints he made of an odour nuisance. He also complained that officers abused and mis-treated him. We found no fault in the Council’s actions and no evidence that officers abused or mis-treated Mr X.

London Borough of Wandsworth (24 013 010)

Statement Not upheld Other 20-May-2025

Summary: Mr B complained that the Council acted disproportionately in issuing a fixed penalty notice for leaving recycling waste out too early. We have not found fault with the Council’s actions.

Westmorland and Furness Council (24 022 035)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council not removing a vehicle parked near her property and delay in it dealing with her complaint. There is not enough evidence of fault by the Council to warrant an investigation. There is insufficient significant injustice to Mrs X to justify us investigating. We do not investigate council complaint handling where we are not investigating the matters giving rise to the complaint.

London Borough of Enfield (24 023 492)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of fly tipping around the communal bins to the front of her property. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider this very late complaint now.