London Borough of Wandsworth (24 013 010)

Statement Not upheld Other 20-May-2025

Summary: Mr B complained that the Council acted disproportionately in issuing a fixed penalty notice for leaving recycling waste out too early. We have not found fault with the Council’s actions.

Westmorland and Furness Council (24 022 035)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council not removing a vehicle parked near her property and delay in it dealing with her complaint. There is not enough evidence of fault by the Council to warrant an investigation. There is insufficient significant injustice to Mrs X to justify us investigating. We do not investigate council complaint handling where we are not investigating the matters giving rise to the complaint.

London Borough of Enfield (24 023 492)

Statement Closed after initial enquiries Other 20-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of fly tipping around the communal bins to the front of her property. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider this very late complaint now.

Arun District Council (24 021 638)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate Mr X’s complaint about the Council not acknowledging their duties and responsibilities to manage and protect a local beach and its officers not answering his questions at a committee meeting. There is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant us investigating.

Leeds City Council (24 023 125)

Statement Closed after initial enquiries Other 19-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after he said his property was damaged by work the Council completed on a neighbouring property. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Manchester City Council (24 013 845)

Statement Upheld Other 18-May-2025

Summary: Mr D complained about the way the Council is dealing with refuse and waste collection on his street. He also complained that the Council is taking too long to deal with frequent fly tipping and is not emptying recycling bins at all. We found the Council at fault in relation to recycling collections. The Council agreed to apologise and make a payment to Mr D in recognition of injustice caused to him. The Council has said it will ensure the recycling bin is collected going forward.

Leeds City Council (24 020 943)

Statement Closed after initial enquiries Other 18-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council not taking responsibility for its vermin trap hurting a hedgehog and that it has committed a wildlife law offence. There is not enough evidence of Council fault to warrant us investigating. The police and courts are the bodies better placed to consider the legal offence allegation. There is not enough significant personal injustice caused to Mrs X by the matters complained of to justify us investigating.

Dudley Metropolitan Borough Council (24 022 700)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate this complaint about a vehicle the Council removed as an abandoned vehicle. This is because there is insufficient evidence of fault by the Council.

Manchester City Council (24 022 970)

Statement Closed after initial enquiries Other 14-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s actions in relation to issuing her a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court if she believes it was incorrectly issued.

Stoke-on-Trent City Council (24 020 601)

Statement Closed after initial enquiries Other 07-May-2025

Summary: We will not investigate Mr and Mrs X’s complaint about the Councils actions relating to a Fixed Penalty Notice. There is not enough evidence of fault causing injustice and Mr and Mrs X could have raised a defence in court.