Liverpool City Council (25 001 472)

Statement Closed after initial enquiries Other 15-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to deregister his food business. This is because there is no sign of fault in the Council’s decision not to consider his complaint until the ongoing investigation into potential offences has concluded. We will not investigate Mr X’s complaint about the Council’s response to his subject access requests because this is a data matter best considered and decided by the Information Commissioner’s Office.

Manchester City Council (24 023 394)

Statement Closed after initial enquiries Other 15-Jul-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to take appropriate steps to find his current address when it served him with an environment protection notice. There is not enough evidence of fault to justify an investigation.

London Borough of Richmond upon Thames (24 017 819)

Statement Not upheld Other 14-Jul-2025

Summary: On behalf of an environmental trust, Ms X complained the Council terminated a lease agreement without following the correct procedures and processes. Ms X says without the lease the trust will be wound up. We have discontinued our investigation as the law says we cannot usually investigate a complaint when it is reasonable for the matter to be taken to court.

London Borough of Bexley (25 002 180)

Statement Closed after initial enquiries Other 13-Jul-2025

Summary: We will not investigate this complaint that the Council’s refuse van damaged the complainant’s car. This is because it is a matter for insurers or the courts. We will use our discretion not to investigate the complaint about the Council’s complaint handling.

London Borough of Redbridge (25 000 372)

Statement Closed after initial enquiries Other 09-Jul-2025

Summary: We will not investigate Mr X complaint about the Council's handling of his complaints about dog excrement in his street and about clearing his reports without actually clearing the mess. This is because the claimed fault has not caused any significant injustice.

Manchester City Council (24 022 980)

Statement Closed after initial enquiries Other 09-Jul-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with fly-tipped waste on land that he owns. This is because there is insufficient evidence of fault.

Durham County Council (25 002 088)

Statement Closed after initial enquiries Other 02-Jul-2025

Summary: We will not investigate this complaint about the Council serving a community protection notice on Mr Y in 2024. This is because an investigation is unlikely to achieve a worthwhile outcome.

London Borough of Camden (24 023 501)

Statement Closed after initial enquiries Other 01-Jul-2025

Summary: We will not investigate this complaint about a fixed penalty notice issued by the Council. This is because it primarily concerns Mr X’s liability for the notice and this is a matter for the courts rather than the Ombudsman.

Milton Keynes Council (24 012 379)

Statement Upheld Other 29-Jun-2025

Summary: Mr X complained the Council delayed taking action regarding his complaint of a rat infestation in and around his property. Mr X said the Council’s actions caused his family avoidable anxiety and distress and led to him moving address. We found fault by the Council. The Council has agreed to provide Mr X with an apology and a financial remedy in recognition of the injustice caused.

Spelthorne Borough Council (25 000 345)

Statement Closed after initial enquiries Other 26-Jun-2025

Summary: We will not investigate this complaint about harassment by the Council and a breach of the General Data Protection Regulations. We have not seen enough evidence of fault in the Council’s actions. And it is reasonable for the complainant to ask the Information Commissioner’s Office to consider his complaint about a data protection breach.