Recent statements in this category are shown below:
Statement Not upheld Other 17-Dec-2019
Summary: Mr and Mrs B complained about the Council's decision to stop cutting the grass on the open space in front of their home. The Ombudsman finds the Council was not at fault and Mr and Mrs B have not suffered a significant personal injustice.
Statement Not upheld Other 12-Dec-2019
Summary: the complainant says the Council failed to properly consider all material planning considerations when granting planning permission for a development near her home. This has caused noise and odour nuisance. The Council says it considered all material planning considerations including objections from the complainant and other residents when deciding to grant the application. The Ombudsman finds the Council acted without fault when deciding to grant the planning permission.
Statement Upheld Other 10-Dec-2019
Summary: There was fault in how the Council responded to Ms D's complaint about fly-tipping in the street close to her property. The Council has agreed to make a payment to remedy the time and trouble she went to pursuing her complaint.
Statement Not upheld Other 06-Dec-2019
Summary: Miss D complains the Council has failed to deal with leaks from a neighbouring property which have damaged her home. The Ombudsman has found no fault by the Council.
Statement Upheld Other 29-Nov-2019
Summary: C complains the Council failed to investigate properly and take appropriate action in response to their reports of nuisance. C says they suffered from unacceptable levels of nuisance for longer than necessary which has exacerbated an existing health condition and created repeated pest problems. The Ombudsman finds fault in the way the Council dealt with some of C's reports but considers the agreed actions of an apology, £200 with a review of the current situation and some procedural improvements are enough to provide a suitable remedy.
Statement Not upheld Other 29-Nov-2019
Summary: Mrs X complained a council development caused noise and disturbance that affected her business. There was no fault by the Council.
Statement Not upheld Other 27-Nov-2019
Summary: Mrs X complained about the Council's plan to stop cutting the grass on the open space in front of her home. I have completed my investigation. The Council was not at fault and Mrs X has not suffered a significant personal injustice.
Statement Not upheld Other 08-Nov-2019
Summary: There was no fault in the Council's handling of this complaint, about the security arrangements for events held in a local park. For this reason, the Ombudsman has completed his investigation.
Statement Upheld Other 06-Nov-2019
Summary: The Ombudsman will not investigate this complaint about damage to the complainant's fence. This is because the Council has taken remedial action to resolve the complaint.
Statement Not upheld Other 05-Nov-2019
Summary: Ms B complains about the Council's lack of enforcement action about disrepair and vermin at her private rented property. Ms B says the Council's lack of action meant she was faced with eviction and had to pay for repairs herself. We find the Council was not at fault for the way it investigated the issues Ms B reported. This means we cannot say the Council was wrong not to take further action against her landlord. We have completed our investigation.