Recent statements in this category are shown below:
Statement Upheld Other 08-May-2021
Summary: We will not investigate Mr X's complaint about the actions of the Council's street enforcement officers and its reply to his complaint. The Council has taken appropriate action by writing to Mr X and apologising for the failures in communication.
Statement Upheld Other 27-Apr-2021
Summary: Mr and Mrs X complained the Council failed to take enforcement action in respect of a defective drainage system at a neighbouring property. There is no fault in respect of decisions not to take enforcement action. However, the Council failed to consider the impact on Mr and Mrs X and failed to take action to limit this impact such as requiring more frequent emptying of the neighbours' septic tank. A suitable remedy for the fault identified has been recommended.
Statement Upheld Other 06-Apr-2021
Summary: Mrs X complains about the Council's decision not to take enforcement action against the site owners, and license holders, of the caravan site she lives in. She says the site owners have not complied with the notices issued by the Council. We find some fault and have made recommendations.
Statement Not upheld Other 29-Mar-2021
Summary: Mr X complained the Council failed to fulfil its public health and safety duties after he reported a dangerous structure in a public area. The Council was not at fault.
Statement Not upheld Other 17-Mar-2021
Summary: Mr X complained the Council is failing to comply with its legal responsibilities regarding Radon gas in rented accommodation in its area. We have discontinued our investigate as there is no evidence of a personal injustice to Mr X.
Statement Not upheld Other 12-Mar-2021
Summary: Mrs K complained the Council failed to use its statutory powers to bring a property next to her home into a reasonable standard of repair and occupation. The Council said it found no statutory nuisance and decided not to use is discretionary powers. We found no fault by the Council. It made a decision it was entitled to make. And so, we cannot criticise its decision.
Statement Not upheld Other 24-Feb-2021
Summary: the complainant complained the Council failed to properly consider and use its enforcement powers to remedy failures by his employer to comply with Working Time Regulations and health and safety legislation. The Council says it investigated the issues raised and considered the enforcement powers it shares with other agencies before deciding not to issue enforcement proceedings. We found the Council acted without fault.
Statement Upheld Other 15-Feb-2021
Summary: Mr X complained about how the Council responded to his reports of rats and drainage problems that affected his property. We have agreed with the Council's previous assessment that there was some fault because it failed to carry out an inspection on one occasion and did not respond to some of Mr X's complaints properly. To remedy the distress caused by these faults, the Council has already apologised and offered a payment to Mr X. We consider this to be a suitable outcome to remedy the injustice caused to Mr X.
Statement Not upheld Other 10-Feb-2021
Summary: We found the Council was not at fault in deciding Mr X's vehicle was abandoned and removing it from the public highway.
Statement Not upheld Other 28-Jan-2021
Summary: Miss X says the Council has failed to act on her reports of odour and flies from a maggot farm near her home. We did not find any evidence of fault by the Council and therefore we have ended our consideration of this complaint.