Statement Upheld Other 13-Jul-2021
Summary: Mr X complained the Council wrongly issued him with a Community Protection Notice warning letter without properly investigating the allegations against him. We found there was fault in how the Council investigated the allegations made against Mr X. The Council has agreed to pay Mr X £100 for the distress it caused him.
Statement Not upheld Other 15-Jun-2021
Summary: The investigation of this complaint will be discontinued as it is unlikely the Ombudsman could decide what was said in private conversations between two individuals where they do not agree. It is unlikely there will be enough evidence to prove, either way, allegations made about the conduct of a Council Officer.
Statement Upheld Other 04-Jun-2021
Summary: Mr B complained that the Council failed to adequately signpost a dog exclusion zone with the result that he was threatened with a fine or prosecution. He also says the Council delayed in deciding whether to prosecute him and failed to respond to his emails. We find no fault in the way the Council advertised the dog exclusion zone but there was an unacceptable delay in it deciding whether to prosecute Mr B. The Council has offered a satisfactory remedy for the distress and anxiety caused by this.
Statement Upheld Other 12-May-2021
Summary: Mr B complained the Council did not take enforcement action against his neighbour whose overgrown garden and run-down building were adversely affecting his enjoyment of his home. The Council was at fault for its delay investigating Mr B's concerns and updating him about the result. This fault caused Mr B frustration. The Council has agreed to take action to remedy the injustice its fault caused Mr B.
Statement Upheld Other 08-May-2021
Summary: We will not investigate Mr X's complaint about the actions of the Council's street enforcement officers and its reply to his complaint. The Council has taken appropriate action by writing to Mr X and apologising for the failures in communication.
Statement Upheld Other 27-Apr-2021
Summary: Mr and Mrs X complained the Council failed to take enforcement action in respect of a defective drainage system at a neighbouring property. There is no fault in respect of decisions not to take enforcement action. However, the Council failed to consider the impact on Mr and Mrs X and failed to take action to limit this impact such as requiring more frequent emptying of the neighbours' septic tank. A suitable remedy for the fault identified has been recommended.
Statement Upheld Other 06-Apr-2021
Summary: Mrs X complains about the Council's decision not to take enforcement action against the site owners, and license holders, of the caravan site she lives in. She says the site owners have not complied with the notices issued by the Council. We find some fault and have made recommendations.
Statement Not upheld Other 29-Mar-2021
Summary: Mr X complained the Council failed to fulfil its public health and safety duties after he reported a dangerous structure in a public area. The Council was not at fault.
Statement Not upheld Other 17-Mar-2021
Summary: Mr X complained the Council is failing to comply with its legal responsibilities regarding Radon gas in rented accommodation in its area. We have discontinued our investigate as there is no evidence of a personal injustice to Mr X.
Statement Not upheld Other 12-Mar-2021
Summary: Mrs K complained the Council failed to use its statutory powers to bring a property next to her home into a reasonable standard of repair and occupation. The Council said it found no statutory nuisance and decided not to use is discretionary powers. We found no fault by the Council. It made a decision it was entitled to make. And so, we cannot criticise its decision.