London Borough of Ealing (24 013 554)

Statement Closed after initial enquiries Other 02-Dec-2024

Summary: We will not investigate Mrs X’s complaint about being issued a Fixed Penalty Notice for flytipping. This is because Mrs X can raise a defence against the issuing of the notice in court.

Staffordshire County Council (24 015 292)

Statement Closed after initial enquiries Other 02-Dec-2024

Summary:In summary, Ms X complains the Council is liable for scratches caused to a third party’s car as she unloaded mattresses at the Council’s waste and recycling centre. Ms X says she is worried about having to pay for damage to a car and she can’t afford it.

Royal Borough of Kingston upon Thames (24 013 165)

Statement Upheld Other 28-Nov-2024

Summary: We will not investigate this complaint about a Fixed Penalty Notice for fly-tipping because the Council has provided a satisfactory remedy.

Gloucestershire County Council (24 010 464)

Statement Closed after initial enquiries Other 27-Nov-2024

Summary: We will not investigate this complaint about the authority’s failure to take action over a complaint about domestic fire safety. There is insufficient evidence of fault which would warrant an investigation.

Brighton & Hove City Council (24 012 008)

Statement Closed after initial enquiries Other 26-Nov-2024

Summary: We will not investigate Mr X’s complaint about being issued a Fixed Penalty Notice for flytipping. This is because Mr X could have raised a defence against the issuing of the notice in court.

City of Bradford Metropolitan District Council (24 014 959)

Statement Closed after initial enquiries Other 25-Nov-2024

Summary: We will not investigate Mr B’s complaint that his car got a puncture because the Council failed to look after a waste and recycling site. This is because the courts are in the best position to decide property damage claims and Mr B has not suffered a serious injustice which would justify our involvement.

Isle of Wight Council (24 000 143)

Statement Upheld Other 21-Nov-2024

Summary: Mr X complained the Council failed to act on his reports of a brook flooding the area around his home. We found evidence of delay by the Council. The Council agreed to apologise to Mr X, provide him with an update on the action it is taking and make him a symbolic payment in recognition of the injustice caused to him.

London Borough of Tower Hamlets (24 011 050)

Statement Closed after initial enquiries Other 21-Nov-2024

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of rubbish in his local area and how it responded to his complaints. Even if there has been Council fault there is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant an investigation. We do not investigate councils’ complaint-handling where we are not investigating the core issues giving rise to the complaint.

Oldham Metropolitan Borough Council (24 007 514)

Statement Closed after initial enquiries Other 20-Nov-2024

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint. This is because the tests in our Assessment Code are not met and there are insufficient grounds to warrant an investigation.

Manchester City Council (24 009 855)

Statement Closed after initial enquiries Other 19-Nov-2024

Summary: We will not investigate this complaint about the Council’s response to fly-tipping close to Mr X’s home. This is because there is not enough evidence of fault by the Council.