London Borough of Havering (24 001 220)

Statement Closed after initial enquiries Other 11-Jun-2024

Summary: We will not investigate this complaint about a Fixed Penalty Notice issued by the Council for fly-tipping. This is because it is reasonable to have expected the complainant to have challenged the notice in court.

Wyre Borough Council (23 016 109)

Statement Closed after initial enquiries Other 11-Jun-2024

Summary: We will not investigate this complaint about the Council’s decision not to use Section 215 of the Town and Country Planning Act 1990 to address the poor state of a garden at a property close to Mr X’s home. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

London Borough of Havering (24 001 228)

Statement Closed after initial enquiries Other 06-Jun-2024

Summary: We will not investigate this complaint about the Councils response to complaints about fly-tipping. There is insufficient evidence of fault which would warrant an investigation.

Bournemouth, Christchurch and Poole Council (23 021 469)

Statement Closed after initial enquiries Other 03-Jun-2024

Summary: We will not investigate Mrs X’s complaint. This is because this is a complaint about negligence and it is reasonable to expect Mrs X to pursue her claim for damages via the Council’s insurers and if this is refused to make a court claim. We cannot decide a negligence claim, it is a legal matter for the courts to consider and decide.

Worthing Borough Council (23 004 621)

Statement Upheld Other 28-May-2024

Summary: Mr and Mrs X complained about the Councils handling of their anti-social behaviour reports, and failure to enforce a community protection notice (CPN) and delay in providing a case outcome. We find the Council properly investigated their reports but there was fault in the Council’s approach to communication and support which caused Mr and Mrs X avoidable uncertainty, distress and frustration. The Council should apologise to Mr and Mrs X and make a payment to address the injustice caused.

Crawley Borough Council (23 021 176)

Statement Closed after initial enquiries Other 28-May-2024

Summary: We will not investigate this complaint about damage caused to Mr X’s property which he says was caused as a result of the Council’s failure to maintain its adjacent land. This is because Mr X has a legal remedy against the Council which places the complaint outside our jurisdiction.

Worthing Borough Council (23 017 825)

Statement Closed after initial enquiries Other 27-May-2024

Summary: We will not investigate this complaint about the Council’s failure to respond to communication from Mr X following the issuing to him of an Abatement Notice. This is because the complaint falls outside our jurisdiction due to the availability of appeal rights against the Notice to the Magistrates’ Court.

London Borough of Tower Hamlets (24 000 518)

Statement Closed after initial enquiries Other 23-May-2024

Summary: We will not investigate this complaint about a fixed penalty notice for fly tipping as the complainant can ultimately challenge the matter in court.

Surrey County Council (23 017 815)

Statement Not upheld Other 22-May-2024

Summary: We cannot investigate Miss X’s complaint about decisions a coroner’s officer made during inquest proceedings because those decisions are outside our jurisdiction. And while we could investigate how the Council considered Miss X’s complaint about these matters, we should not investigate this, because there is no worthwhile outcome we could achieve for Miss X in doing so.

North Somerset Council (23 014 929)

Statement Not upheld Other 20-May-2024

Summary: There was no fault by the Council in how it decided to allow long grass to remain at a rewilded site.