Leicester City Council (24 022 906)

Statement Closed after initial enquiries Other 15-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council deciding after many months not to do works to protect damaged grass verges on his road. There is not enough evidence of fault in the Council’s decision-making to warrant an investigation. There is insufficient significant personal injustice to Mr X from the matters complained of to justify us investigating. We also cannot achieve the outcome he seeks and investigation would not achieve a different outcome. We do not investigate council complaint-handling and communications where we are not investigating the core issues giving rise to the complaint.

Slough Borough Council (24 011 103)

Statement Upheld Other 12-Jun-2025

Summary: Mr X complained about the Council’s actions linked to reports of a vehicle which belonged to him being abandoned. We found fault as the Council gave out an incorrect telephone number and did not respond to an email from Mr X in a timely manner. This caused Mr X avoidable distress. The Council has already apologised to Mr X and made a symbolic payment to him. We are satisfied this has remedied any injustice caused to Mr X.

London Borough of Harrow (25 000 044)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to act against drivers who throw rubbish from their cars. This is because the complaint is made late, and I see no good reason to consider it now.

Halton Borough Council (25 001 030)

Statement Closed after initial enquiries Other 11-Jun-2025

Summary: We will not investigate this complaint that the Council will not investigate an accident Mr X had at work as it is unlikely we will find fault by the Council.

North Northamptonshire Council (24 022 431)

Statement Closed after initial enquiries Other 03-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her complaint about a high hedge. Part of the complaint is late, and further investigation is unlikely to achieve a different outcome or achieve what she wants.

Manchester City Council (24 010 186)

Statement Not upheld Other 02-Jun-2025

Summary: Mr X complained the Council inadequately responded to his reports of Japanese knotweed, and it communicated poorly. Mr X said his home is at risk and he feels ignored. He said it caused unnecessary distress, anxiety and mistrust in the Council. We do not find fault.

Sandwell Metropolitan Borough Council (24 016 268)

Statement Closed after initial enquiries Other 02-Jun-2025

Summary: We will not investigate Mrs X’s complaint about the Council not taking responsibility for cleaning land it owns which borders her property, and failing to clean it. There is not enough evidence of fault by the Council in not taking responsibility for its land to warrant investigation of that issue. There is insufficient significant personal injustice caused by the matters complained of to warrant investigating. Investigation by us would not lead to a different outcome.

Plymouth City Council (24 021 925)

Statement Closed after initial enquiries Other 02-Jun-2025

Summary: We will not investigate Ms X’s complaint the Council failed to fully remove overgrown bramble from the rear of her property. Further investigation would not lead to a different outcome.

Buckinghamshire Council (24 022 200)

Statement Closed after initial enquiries Other 01-Jun-2025

Summary: We will not investigate this complaint about the actions of the Council’s dog warden. This is because an investigation would not add to the one carried out by the Council.

Royal Borough of Windsor and Maidenhead Council (24 012 884)

Statement Upheld Other 29-May-2025

Summary: Mr X complained the Council has failed to resolve his concerns about shops leaving refuse collection bins on the public highway and in parking bays. He says the bins often overflow, which attracts fly tipping. We find the Council was at fault for how it handled Mr X’s concerns and for its communication with him. This caused him frustration and upset. The Council has agreed to our recommendations to apologise to Mr X, make a payment to him and complete a detailed review of the issues.