The Local Government & Social Care Ombudsman

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.

If you want to make a new complaint please use our complaint form.

Announcement

Our helpline is open 10am-12noon on Mon-Tue and 10am-4pm the rest of the week. Please help keep this available for people without internet access by using our online form to make your complaint...
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