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Welcome to the Local Government & Social Care Ombudsman

The place to resolve complaints about councils or adult care providers in England

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.

If you are thinking of complaining to us please read our step by step process.

We are a free service

We investigate complaints in a fair and independent way

We do not take sides

Search Decisions Browse and search our decisions

Adult Social Care Did you know you can complain to us about privately funded care?

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Training & Learning Our training courses to improve complaint handling

Are you thinking of complaining to us?

Find out how to make a complaint to us by reading our step by step process

If you are an existing complainant please

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Welcome to the Local Government & Social Care Ombudsman

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.

If you are thinking of complaining to us please read our step by step process.

Popular services and information from the LGSCO

Review your privacy settings

Welcome to the Local Government & Social Care Ombudsman

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. If you are thinking of complaining to us please read our step by step process.

Popular services and information from the LGSCO

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.

If you are thinking of complaining to us please read our step by step process.