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New report about complaints about domestic abuse

Our new report shares the insight from a number of our investigations to help councils reflect on and improve their services to victims of domestic abuse.

Welcome to the Local Government & Social Care Ombudsman

The place to resolve complaints about councils or adult care providers in England

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.

If you are thinking of complaining to us please read our step by step process.

We are a free service

We investigate complaints in a fair and independent way

We do not take sides

Are you thinking of complaining to us?

Find out how to make a complaint to us by reading our step by step process

If you are an existing complainant please

See how your council is performing

Try our interactive map to find local authority performance data on complaints

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