Local Government & Social Care Ombudsman

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The Local Government and Social Care Ombudsman

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.

Coronavirus update

5/6/20 3pm – we have restarted investigations with some councils. We are still not taking new complaints. Our phone lines are now open from 9am to 12 noon...
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Adult Social Care

Did you know you can complain to us about privately funded care?

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How to complain on someone's behalf or refer complaints to us - includes advice for MPs and councillors

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