Welcome to the Local Government & Social Care Ombudsman
The place to resolve complaints about councils or adult care providers in England
We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.
If you are thinking of complaining to us please read our step by step process.
We are a free service
We investigate complaints in a fair and independent way
We do not take sides
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Try our interactive map to find local authority performance data on complaints
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