The Local Government & Social Care Ombudsman

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.

If you want to make a new complaint please use our complaint form.

Announcement

Due to lockdown restrictions, our helpline is open from 10am-12 noon. Please help us keep this available for people who do not have internet access by using our online form to make your complaint...
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