The Local Government & Social Care Ombudsman

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.

If you want to make a new complaint please use our complaint form.

Announcement

Following a power outage most of our systems are down including our webform. Our helpline is open from 10 to 12 on Tuesday for advice but we are not able to take new complaints or access our case m.....
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