The Local Government and Social Care Ombudsman

We look at individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services. We are a free service. We investigate complaints in a fair and independent way - we do not take sides.

Coronavirus update

5/6/20 3pm – we have restarted investigations with some councils. We are still not taking new complaints. Our phone lines are now open from 9am to 12 noon...
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