Help using our service

We will do our best to communicate with you in the way you have requested. However we must use public money carefully so what we can offer will depend on our resources (for example staff time and money).

For more information see our Reasonable Adjustments Policy.

See our leaflets page for information about our service in EasyRead and other formats.

Accessing the website

We've designed this website to be accessible and easy to use by anyone, whatever their age, background, level of ability or disability or internet access device. We're constantly checking that the whole website remains accessible, easy to read and that the information we publish is accurate and up-to-date.

Text to Speech / Translation Services

Our website has BrowseAloud. This reads our website aloud so it can help you if you’re blind or partially sighted. BrowseAloud can also translate our web pages and documents into 75 languages (for 33 of those languages it can also read aloud). You don't need to download any software to use Browse Aloud just click on the icon on the top of every page. (If you want to use BrowseAloud to translate or read aloud the pdf documents on our website you need to be using Internet Explorer version 9 or above.)

View Display Options

Users can alter the size and colour of text. The options are in the header at the top every page.

Keyboard Accessibility

The website can be accessed without the use of a mouse by using the following keys:

  • 'Tab' - navigate through links and content
  • 'Shift' + 'Tab' - navigate backwards
  • Arrrow keys - scroll page
  • Space - check / uncheck a box

Shortcut keys

  • 0 - Accessibility options page
  • 1 - Homepage
  • 2 - Skip to page contents
  • 3 - Site map
  • 4 - Search
  • 5 - Skip to base of page

Windows users, press "ALT" plus shortcut key

Firefox browser users use "SHIFT" and "ALT" plus shortcut key

Macintosh users, press "Control" plus shortcut key