Westmorland and Furness Council (25 014 511)

Statement Upheld Refuse and recycling 28-Apr-2026

Summary: Miss X complained the Council repeatedly missed her assisted recycling waste collections. We find the Council at fault for failing to provide an assisted collection service to Miss X. This caused Miss X frustration and distress. The Council has agreed to apologise, make a symbolic payment and monitor Miss X’s waste collections to remedy the injustice caused.

Transport for London (24 019 832)

Statement Upheld Licensing 28-Apr-2026

Summary: TfL delayed considering the medical information Mr X put in with his taxi licence application but there is no fault in how TfL processed the application besides that. The delay did not cause Mr X a significant injustice other than frustration as TfL refused his application. An apology is satisfactory remedy.

Southend-on-Sea City Council (25 017 650)

Statement Closed after initial enquiries Refuse and recycling 28-Apr-2026

Summary: We will not investigate Mrs X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.

High Peak Borough Council (25 020 769)

Statement Closed after initial enquiries Refuse and recycling 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council charging him for a replacement bin and the Council’s policy for damaged bins. There is no evidence of Mr X suffering a significant injustice which would warrant our involvement.

Transport for London (25 019 252)

Statement Closed after initial enquiries Licensing 28-Apr-2026

Summary: We will not investigate this complaint about a bus service because it is late without good reason to exercise discretion to investigate it now.

North Somerset Council (25 019 263)

Statement Closed after initial enquiries Trees 28-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s management of trees near her home. Part of the complaint is late. There is insufficient evidence of fault in the Council’s more recent actions and it is unlikely an investigation would lead to a different outcome. It is reasonable for Ms X to pursue any claim for property damage through the Council’s insurers and the courts.

Barnsley Metropolitan Borough Council (25 019 370)

Statement Closed after initial enquiries Noise 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about noise nuisance caused by a Council run firework display because the claimed injustice is not significant enough to warrant our involvement. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

Kingston Upon Hull City Council (25 019 503)

Statement Closed after initial enquiries Health and safety 28-Apr-2026

Summary: We will not investigate this complaint about fires in vacant properties. This is because there is insufficient evidence of fault by the Council and Mr X can pursue any claim for damage through his insurers.

Walsall Metropolitan Borough Council (25 019 663)

Statement Closed after initial enquiries Other 28-Apr-2026

Summary: We will not investigate this complaint about how the Council considered Miss X’s reports of a statutory nuisance. There is not enough evidence of fault by the Council to warrant our involvement and there is no evidence of Miss X suffering a significant injustice.

London Borough of Southwark (25 023 319)

Statement Closed after initial enquiries Other 28-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for alleged littering. This is because Mrs X has or had the right to raise a defence against the issuing of the notice in court if she considered it was incorrectly issued and wanted to challenge it.