London Borough of Hounslow (25 011 372)

Statement Not upheld Antisocial behaviour 30-Jun-2026

Summary: The Council was not at fault for its investigation into Ms X’s complaints about a potential statutory noise nuisance and its decision that a statutory nuisance did not exist. On balance, the Council correctly considered the relevant guidance and evidence, so we cannot criticise its decision. The Council was also not at fault for telling Ms X about her right to take private action.

Oxford City Council (25 016 938)

Statement Closed after initial enquiries Licensing 30-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to wave an unpaid land charge, and the potential impact on the renewal of her selective licence. The complaint is late and there are no good reasons to investigate the complaint now.

Barnsley Metropolitan Borough Council (25 022 408)

Statement Closed after initial enquiries Trees 30-Jun-2026

Summary: We will not investigate this complaint about the Council cutting a hedge outside Miss Y’s property without her consent. This is because we could not add to the previous investigation by the Council and further investigation would not lead to a different outcome.

Sheffield City Council (25 023 067)

Statement Closed after initial enquiries Pollution 30-Jun-2026

Summary: We will not investigate this complaint about the Council’s cleaning of Miss X’s locality. This is because there is not enough evidence of fault to justify investigating.

London Borough of Hackney (25 023 107)

Statement Closed after initial enquiries Antisocial behaviour 30-Jun-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled her complaint about how it considered her concerns about ventilation and fumes in her home. This is because there is not enough evidence of fault to justify an investigation.

Surrey County Council (25 024 350)

Statement Closed after initial enquiries Drainage 30-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council not taking enough action to prevent flooding in front of his business. There is not enough evidence of fault by the Council to warrant further investigation.

Gloucester City Council (25 027 394)

Statement Closed after initial enquiries Refuse and recycling 30-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council not completing his bulky waste collection. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

St Helens Metropolitan Borough Council (25 027 830)

Statement Closed after initial enquiries Refuse and recycling 30-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision he would need to pay for a replacement bin after his was damaged. This is because there is insufficient evidence of fault by the Council here to warrant an investigation.

London Borough of Haringey (25 005 086)

Statement Closed after initial enquiries Licensing 29-Jun-2026

Summary: We will not investigate this complaint about how the Council responded to an information request about a Rent Repayment Order. This is because further investigation would not lead to a different outcome.

London Borough of Hillingdon (25 012 672)

Statement Upheld Refuse and recycling 29-Jun-2026

Summary: Mr X says the Council missed recycling collections and failed to deal with fly tipping and overgrown vegetation near his home. He says this blocked access to his home and distressed him. Mr X also says the Council did not properly handle his blue badge application which distressed him. The Council was at fault. The Council delayed dealing with the overgrown vegetation. This frustrated Mr X. The Council has agreed to apologise to Mr X. We have not investigated Mr X’s complaint about his blue badge application because we have investigated this as a separate complaint.