Broxbourne Borough Council (25 026 738)

Statement Closed after initial enquiries Noise 04-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of complaints about noise. This is because it is reasonable to expect the complainant to pursue the matter in court.

Bassetlaw District Council (25 027 332)

Statement Closed after initial enquiries Refuse and recycling 04-Aug-2026

Summary: We will not investigate this complaint about the Council continuing to fail to collect Mr X’s bins and the poor handling of his reports. This is because we cannot investigate issues that affect all or most residents in the area, and it is not proportionate to investigate the communication issues on its own.

Portsmouth City Council (25 027 733)

Statement Closed after initial enquiries Noise 04-Aug-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his noise complaint because there is not enough evidence of fault and part of his complaint is late.

South Norfolk District Council (25 031 350)

Statement Closed after initial enquiries Pollution 04-Aug-2026

Summary: We will not investigate Mr X’s complaint about disturbance and damage to his property caused by nearby roadworks. Part of the complaint is late, it is unlikely an investigation would lead to a different outcome and the courts are better placed to consider a complaint about liability for damage to property.

London Borough of Harrow (26 002 769)

Statement Closed after initial enquiries Refuse and recycling 04-Aug-2026

Summary: We will not investigate Mrs X’s complaint that the Council failed to replace her stolen bin following a collection. There is insufficient evidence of fault by the Council to warrant an investigation by the Ombudsman.

Plymouth City Council (26 012 964)

Statement Closed after initial enquiries Trees 04-Aug-2026

Summary: We will not investigate this complaint about the Council’s actions relating to an insurance claim. This is because there would be no worthwhile outcome by us investigating. This is because we cannot achieve what the complainant wants and only a court can decide if the Council is liable to pay for damages to a house. It would be reasonable to expect Miss X to use her court remedy in this instance.

Durham County Council (25 022 986)

Statement Closed after initial enquiries Other 03-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council’s works to clear vegetation from a local wood, and how it dealt with her complaint. There is not enough evidence of Council fault to warrant an investigation. We do not investigate councils’ complaint handling where we are not investigating the core issues which gave rise to the complaint.

London Borough of Harrow (25 024 040)

Statement Closed after initial enquiries Trees 03-Aug-2026

Summary: We will not investigate this complaint about the Council deciding not to issue a high hedge remedial notice against trees in the garden next to the complainant. It is reasonable to expect the complainant to use the right of appeal to the Planning Inspectorate to challenge the Council’s decision.

London Borough of Harrow (25 027 014)

Statement Closed after initial enquiries Noise 03-Aug-2026

Summary: We will not investigate this complaint about the Council issuing a warning to Mr X about noise from a drain outside his property. This is because there is insufficient evidence of fault by the Council.

Staffordshire Moorlands District Council (26 012 308)

Statement Upheld Refuse and recycling 03-Aug-2026

Summary: We will not investigate Miss B’s complaint about missed waste collections. The Council has accepted it was at fault and has apologised to Miss B. An investigation would not add to the Council’s own investigation.