Ashford Borough Council (24 023 286)

Statement Closed after initial enquiries Noise 16-Sep-2025

Summary: We will not investigate this complaint about noise because there is not enough evidence of fault to justify investigating and we cannot achieve the outcome Miss Y is seeking.

Peterborough City Council (25 012 109)

Statement Closed after initial enquiries Trees 16-Sep-2025

Summary: We will not investigate Mrs B’s complaint that Council-owned trees damaged her property. This is because it is reasonable for Mrs B to take the Council to court.

Wirral Metropolitan Borough Council (25 003 120)

Statement Closed after initial enquiries Licensing 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to grant a residential property a licence to operate a dog business. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.

London Borough of Hounslow (25 006 825)

Statement Closed after initial enquiries Other 15-Sep-2025

Summary: We will not investigate this complaint about leaves, litter, dumped furniture and groups of teenagers hanging around a service road for local shops. The alleged faults have not caused a significant enough injustice.

Bolsover District Council (25 004 008)

Statement Closed after initial enquiries Refuse and recycling 15-Sep-2025

Summary: We will not investigate this complaint about a refuse lorry causing damage to a kerb and grass verge, and about the Council’s handling of a subsequent telephone call about the matter. There is insufficient evidence of fault causing the complainant a significant injustice, there are other bodies better placed to consider the complainant’s concerns, and an investigation is unlikely to lead to a different outcome.

Oldham Metropolitan Borough Council (25 004 033)

Statement Upheld Cemeteries and crematoria 15-Sep-2025

Summary: We will not investigate this complaint about burial arrangements for Mr X's brother. We are satisfied with the actions the Council has already proposed in response to his complaint, and we cannot achieve the outcome that Mr X wants.

Walsall Metropolitan Borough Council (25 006 633)

Statement Closed after initial enquiries Refuse and recycling 14-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide more bins to Miss X’s building. This is because there is not enough evidence of fault to warrant an investigation.

Maidstone Borough Council (25 008 315)

Statement Upheld Trees 14-Sep-2025

Summary: We will not investigate this complaint about the Council not progressing Mr X’s application for a Tree Preservation Order. This is because the Council has agreed to conduct a new assessment of the trees and this provides a suitable remedy for Mr X.

London Borough of Bromley (24 010 310)

Statement Upheld Trees 11-Sep-2025

Summary: Mr X complained about the Council’s decision to make a Tree Preservation Order permanent even after his objections. We found the Council was at fault for not properly considering Mr X's comments. This caused Mr X frustration and uncertainty about the Council’s decision making. We recommended the Council should apologise and pay Mr X £300 to remedy the injustice its actions caused him.

Vale Of White Horse District Council (24 021 860)

Statement Closed after initial enquiries Pollution 11-Sep-2025

Summary: We will not investigate this complaint about artificial light nuisance. Some of the complaint is late, and for the part we could consider there is not enough evidence of fault by the Council to justify us investigating.