Royal Borough of Greenwich (25 009 492)

Statement Closed after initial enquiries Other 02-Jun-2026

Summary: We will not investigate Mr X’s complaint about how the Council dealt with 2022 reports about the property next door and a later bedbug infestation, and how it replied to his contacts and complaints. There is no worthwhile outcome achievable from investigating a claimed link between the 2022 issues and the infestation. There is not enough evidence of fault in how the Council dealt with the infestation to warrant us investigating, nor enough evidence of Council actions or inactions causing Mr X’s claimed injustices, to justify investigating. We do not investigate council communications or complaint handling where we are not investigating the core issues which gave rise to the complaint. A further complaint about a property extension causes Mr X insufficient injustice to warrant us investigating.

Blaby District Council (25 010 526)

Statement Upheld Noise 01-Jun-2026

Summary: Miss X complained the Council did not properly investigate her report of noise nuisance. We find the Council at fault for failing to follow its noise complaint policy and not completing an adequate investigation into Miss X’s report. This caused significant uncertainty and frustration. To remedy the injustice the Council has agreed to apologise, make a symbolic payment, investigate the report correctly, and complete an organisation led improvement plan.

Sefton Metropolitan Borough Council (25 011 231)

Statement Closed after initial enquiries Antisocial behaviour 27-May-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his noise complaints. This is because there is not enough evidence of fault to justify an investigation.

Cheshire West & Chester Council (25 013 150)

Statement Not upheld Trees 26-May-2026

Summary: The Council was not at fault for the way it removed a tree near Mr X’s home, for removing him from a Council office after he behaved unacceptably, or for restricting his contact due to his unacceptable behaviour.

Southend-on-Sea City Council (25 015 481)

Statement Closed after initial enquiries Refuse and recycling 21-May-2026

Summary: We will not investigate Mr X’s complaint about its handling of his appeal regarding the suitability of his property for its new wheeled bins and a delay collecting the bins following his successful appeal. An investigation would not lead to a different outcome.

Oxford City Council (25 022 651)

Statement Closed after initial enquiries Noise 21-May-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to respond to his report of noise nuisance and his formal complaint. There is insufficient injustice to warrant an investigation. Part of the complaint is late, and we cannot investigate complaints about tenancy management by social landlords. We also cannot achieve the outcome Mr X wants.

Buckinghamshire Council (25 022 942)

Statement Closed after initial enquiries Refuse and recycling 21-May-2026

Summary: We will not investigate Mr X’s complaint about the frequency he can visit a Council household waste recycling site. There is not enough significant injustice to warrant an investigation.

Bolton Metropolitan Borough Council (25 023 241)

Statement Closed after initial enquiries Refuse and recycling 21-May-2026

Summary: We will not investigate Mr X’s complaint about the Council charging for a replacement refuse bin. This is because there is insufficient personal injustice caused to him by the matter to warrant further investigation and it would not be a good use of our limited resources.

London Borough of Newham (25 021 267)

Statement Closed after initial enquiries Antisocial behaviour 20-May-2026

Summary: We will not investigate Mr X’s complaint regarding noise and antisocial behaviour within his building. There is not enough evidence of fault by the Council. We also cannot add to the investigation already carried out by the Council.

Coventry City Council (25 021 532)

Statement Closed after initial enquiries Noise 20-May-2026

Summary: We will not investigate this complaint about the Council’s handling of noise complaints. This is because the complainant had a right of appeal and it would have been reasonable to expect them to use this right.