Torbay Council (25 013 171)

Statement Closed after initial enquiries Antisocial behaviour 16-Jun-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his noise complaint because there is not enough evidence of fault.

London Borough of Southwark (25 015 168)

Statement Upheld Noise 16-Jun-2026

Summary: We have upheld this complaint about noise disturbance from commercial generators. While we cannot add to the Council’s ongoing planning enforcement action, there is evidence it did not properly investigate the reports as a potential statutory nuisance. The Council has agreed to take action to address this, which is a proportionate remedy.

East Lindsey District Council (24 021 856)

Statement Closed after initial enquiries Pollution 16-Jun-2026

Summary: We will not investigate this complaint about the Council’s investigation into smoke pollution because there is not enough evidence of fault.

London Borough of Barnet (24 022 275)

Statement Upheld Noise 15-Jun-2026

Summary: Mr X complained the Council did not act properly to deal with noise from a local community centre. We found fault because the Council failed to adequately consider and review its decision about allowing Mr X access to a noise monitoring tool to record events from the inside of his home. This caused Mr X avoidable distress. To remedy the injustice caused, the Council has agreed to apologise to him and review whether it should grant him access to the monitoring tool.

Salford City Council (25 005 609)

Statement Not upheld Other 15-Jun-2026

Summary: We have not found fault in the Council’s response to Mr X’s reports about ice-cream traders operating near his home. The Council considered the concerns raised, took action under its street trading policy, and reached decisions it was entitled to make. We recognise Mr X’s concerns about the impact on Y are genuine, but the evidence does not show fault by the Council.

Cheshire East Council (25 024 569)

Statement Closed after initial enquiries Refuse and recycling 15-Jun-2026

Summary: We will not investigate Mr X’s complaint that the Council charged him to replace a wheelie bin he said it damaged during a collection because the claimed injustice is not significant enough to warrant our involvement.

Walsall Metropolitan Borough Council (25 024 801)

Statement Closed after initial enquiries Trees 15-Jun-2026

Summary: We will not investigate Mr X’s complaint about a Council tree outside his home, which he says has damaged his property. This is because it is reasonable for Mr X to pursue any claim for compensation through the court.

Barnsley Metropolitan Borough Council (25 025 152)

Statement Closed after initial enquiries Refuse and recycling 15-Jun-2026

Summary: We will not investigate Mr X’s complaint about a bulky waste collection which was not completed. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Cornwall Council (25 020 985)

Statement Closed after initial enquiries Health and safety 14-Jun-2026

Summary: We will not investigate this complaint about how the Council has charged Mrs X for emergency building works. The complaint is late and Mrs X can take court action if she considers the costs unreasonable. We cannot achieve the outcome Mrs X seeks.

London Borough of Hillingdon (25 024 567)

Statement Closed after initial enquiries Refuse and recycling 14-Jun-2026

Summary: We will not investigate this complaint about garden waste. This is because there is not enough evidence of fault by the Council to warrant an investigation.