London Borough of Hillingdon (25 010 896)

Statement Upheld Refuse and recycling 14-Jul-2026

Summary: Mrs K complains about repeated missed bin collections and not collecting some rubbish from communal stores that led to problems with rotting waste. We uphold the complaint due to multiple problems with missed waste collections. And some poor communications about who was responsible for another part of Mrs K’s complaint. The Council has confirmed it is in contact with Mrs K’s landlord about changing the waste storage facilities at the block where Mrs K lives. That is a suitable remedy to the complaint.

Welwyn Hatfield Borough Council (25 019 107)

Statement Upheld Noise 14-Jul-2026

Summary: We decided that we should not investigate Mr X’s complaint about a noise nuisance. We found the Council’s investigation had accepted fault and agreed to remedy the complaint appropriately. As a result, we could not achieve any additional worthwhile outcome from conducting our own investigation. However, we investigated the Council’s complaint handling. We found there was fault with the way the Council presented its remedy to Mr X. We recommended the Council reviewed its practice.

Waverley Borough Council (25 023 156)

Statement Closed after initial enquiries Antisocial behaviour 14-Jul-2026

Summary: We will not investigate Mr and Mrs X’s complaint the Council did not take enforcement action to address the noise from a neighbouring property. There is not sufficient evidence of fault in how the Council determined the noise did not meet the threshold to be considered a statutory nuisance.

London Borough of Islington (25 023 503)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate this complaint about the report Mr X made to the Council regarding scaffolding near his home because the complaint is late and there is no good reason to investigate. We will not investigate the Council’s complaint response because an investigation would be unlikely to find fault with the Council’s actions.

Arun District Council (25 025 424)

Statement Closed after initial enquiries Noise 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s investigation of a complaint about possible noise nuisance. There is insufficient evidence of fault which would warrant an investigation.

City of Bradford Metropolitan District Council (25 026 698)

Statement Closed after initial enquiries Licensing 14-Jul-2026

Summary: We will not investigate this complaint about the Council not responding appropriately to Mr X’s reports about taxi drivers and its decision to apply the vexatious complaints policy. This is because there is not significant enough personal injustice to warrant investigation.

North Lincolnshire Council (26 009 502)

Statement Closed after initial enquiries Refuse and recycling 14-Jul-2026

Summary: We will not investigate this complaint that the Council delayed in providing a replacement bin. The Council has apologised and replaced the bin. Further investigation by us would not lead to a different outcome.

Thanet District Council (26 009 518)

Statement Closed after initial enquiries Antisocial behaviour 14-Jul-2026

Summary: We will not investigate X’s complaint about how the Council dealt with a noise report. This is because the complaint is made late and I see no good reason why it could not have been made sooner.

West Northamptonshire Council (26 009 561)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s street cleaning services. Any injustice is not significant enough to justify our involvement.

Cumberland Council (26 009 635)

Statement Closed after initial enquiries Refuse and recycling 14-Jul-2026

Summary: We will not investigate Mr C’s complaint about a missed garden waste collection. This is because Mr C has not suffered a serious or significant injustice which would justify an investigation.