Cheshire West & Chester Council (25 013 150)

Statement Not upheld Trees 26-May-2026

Summary: The Council was not at fault for the way it removed a tree near Mr X’s home, for removing him from a Council office after he behaved unacceptably, or for restricting his contact due to his unacceptable behaviour.

Oxford City Council (25 022 651)

Statement Closed after initial enquiries Noise 21-May-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to respond to his report of noise nuisance and his formal complaint. There is insufficient injustice to warrant an investigation. Part of the complaint is late, and we cannot investigate complaints about tenancy management by social landlords. We also cannot achieve the outcome Mr X wants.

Buckinghamshire Council (25 022 942)

Statement Closed after initial enquiries Refuse and recycling 21-May-2026

Summary: We will not investigate Mr X’s complaint about the frequency he can visit a Council household waste recycling site. There is not enough significant injustice to warrant an investigation.

Bolton Metropolitan Borough Council (25 023 241)

Statement Closed after initial enquiries Refuse and recycling 21-May-2026

Summary: We will not investigate Mr X’s complaint about the Council charging for a replacement refuse bin. This is because there is insufficient personal injustice caused to him by the matter to warrant further investigation and it would not be a good use of our limited resources.

Southend-on-Sea City Council (25 015 481)

Statement Closed after initial enquiries Refuse and recycling 21-May-2026

Summary: We will not investigate Mr X’s complaint about its handling of his appeal regarding the suitability of his property for its new wheeled bins and a delay collecting the bins following his successful appeal. An investigation would not lead to a different outcome.

London Borough of Newham (25 021 267)

Statement Closed after initial enquiries Antisocial behaviour 20-May-2026

Summary: We will not investigate Mr X’s complaint regarding noise and antisocial behaviour within his building. There is not enough evidence of fault by the Council. We also cannot add to the investigation already carried out by the Council.

Coventry City Council (25 021 532)

Statement Closed after initial enquiries Noise 20-May-2026

Summary: We will not investigate this complaint about the Council’s handling of noise complaints. This is because the complainant had a right of appeal and it would have been reasonable to expect them to use this right.

London Borough of Hackney (25 022 728)

Statement Closed after initial enquiries Refuse and recycling 20-May-2026

Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports regarding the cleanliness of his street. This is because an investigation would be unlikely to find fault with the Council’s actions.

Leicester City Council (24 021 620)

Statement Upheld Noise 20-May-2026

Summary: Ms X complained the Council failed to make reasonable adjustments and failed to properly investigate her reports of persistent noise nuisance. Ms X also complained about the Council’s communication and its complaint handling. We found the Council at fault for not having regard for its duty to consider reasonable adjustments between November 2024 and February 2025. We also found the Council at fault for failing to have regard for its low-frequency noise (LFN) assessment procedure. However, for the reasons set out in the statement, we did not find this caused Ms X a significant injustice. We did not find the Council at fault in how it considered its reasonable adjustment duty from March 2025 onwards, or for the timeliness of its complaint handling.

Tandridge District Council (25 015 453)

Statement Upheld Refuse and recycling 19-May-2026

Summary: Ms X complained about the Council’s failure to collect her medical household waste. She also complained it failed to provide sufficient bins to meet her household’s medical requirements. We find the Council at fault for failing to consider its discretion when considering Ms X’s circumstances. This caused Ms X distress. The Council has agreed to apologise, pay a symbolic remedy, and reconsider whether to issue Ms X an additional bin. It has also agreed to implement a service improvement.