London Borough of Brent (25 015 772)

Statement Upheld Antisocial behaviour 11-Aug-2026

Summary: Mr X complained the Council did not take appropriate action following his reports of anti-social behaviour. Mr X says this impacted his physical health and emotional wellbeing. We find the Council at fault which caused injustice. The Council has agreed to apologise, make a payment and take service improvement action to remedy the injustice.

Bristol City Council (26 000 492)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to introduce licensing for professional dog walkers to operate on its public parks and green spaces. There is insufficient evidence of fault in its decision making process to justify an investigation.

Oldham Metropolitan Borough Council (25 013 479)

Statement Upheld Other 10-Aug-2026

Summary: There was fault in the way the Council considered its powers, to deal with problems caused by disrepair in a vacant property. It did not give proper consideration to whether it should enforce a notice it served, requiring repairs to a gutter, and overlooked a power it had to potentially address two other problems. The Council has agreed to reconsider its powers to take action, and to offer a financial remedy and formal apology to the complainant.

London Borough of Hounslow (25 029 967)

Statement Closed after initial enquiries Other 10-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council issuing him a Fixed Penalty Notice for alleged littering. This is because the route to challenge the issuing of the notice was to raise a defence against its issue in the magistrates court.

Northumberland County Council (25 025 180)

Statement Closed after initial enquiries Trees 10-Aug-2026

Summary: We will not investigate Mr X’s complaint about the maintenance of Council-managed land near his home. There is insufficient evidence of fault and it is unlikely we could add to the Council’s response.

North Yorkshire Council (26 013 068)

Statement Closed after initial enquiries Refuse and recycling 10-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to restrict access for certain classes of motor vehicle to its waste recycling centres. It is unlikely we would find fault in the Council’s actions, and we cannot achieve the outcome Mr X is looking for.

Spelthorne Borough Council (25 026 728)

Statement Closed after initial enquiries Other 09-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of reports of crime involving wildlife. This is because we could not achieve a worthwhile outcome. The law also prevents us from considering complaints about Council officers.

Bassetlaw District Council (25 026 853)

Statement Closed after initial enquiries Refuse and recycling 09-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refuse team reversing its lorry onto his driveway. This is because any personal injustice is not significant enough to warrant an investigation.

Tunbridge Wells Borough Council (25 028 656)

Statement Closed after initial enquiries Refuse and recycling 09-Aug-2026

Summary: We will not investigate Mr X’s complaint about how the Council managed its waste collection service. This is because part of the complaint is late. Furthermore, we could not add to the Council’s investigation and a further investigation would not lead to a different outcome.

Canterbury City Council (26 000 844)

Statement Closed after initial enquiries Refuse and recycling 09-Aug-2026

Summary: We will not investigate Mr X’s complaint that the Council charged him the full cost of an annual garden waste collection service despite only receiving several months of the amenity because the claimed injustice is not significant enough.