London Borough of Bromley (25 011 438)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s response to her reports of abandoned vehicles. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Cornwall Council (25 012 686)

Statement Closed after initial enquiries Noise 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his noise nuisance complaint. There is not enough evidence of fault to justify us investigating.

North Tyneside Metropolitan Borough Council (25 014 666)

Statement Upheld Other 10-Mar-2026

Summary: We will not investigate this complaint about the Council pruning Mrs X’s hedge. This is because any injustice was remedied during the Council’s complaint process.

Epping Forest District Council (25 015 597)

Statement Closed after initial enquiries Pollution 10-Mar-2026

Summary: We will not investigate this complaint about the Council’s street cleaning services. This is because we are unlikely to add anything further to the Council’s response.

London Borough of Hounslow (25 015 717)

Statement Closed after initial enquiries Antisocial behaviour 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s management of fly-tipping near his home and its handling of his complaint. It is unlikely further investigation would lead to a different outcome, and it is not a good use of public resources to investigate complaints about complaint procedures alone.

South Gloucestershire Council (25 018 203)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate this complaint about failing to make reasonable adjustments under the Equality Act 2010 for the removal of household waste. This is because there is not enough evidence of fault by the Council; it has provided adjustments it considers reasonable. We cannot question or criticise that decision, even though the complainant thinks it should provide different adjustments.

Wakefield Metropolitan District Council (25 018 224)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s waste collection service attending his street too early in the morning. The Council already apologised and said it would remind its crews to attend on time. An investigation is unlikely to achieve anything else. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

Epping Forest District Council (25 018 275)

Statement Closed after initial enquiries Refuse and recycling 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about the professional conduct of the Council’s waste collection officers. The Council upheld the complaint, explained service improvements and training it would implement, and apologised to Mr X. An investigation by the Ombudsman is unlikely to achieve anything further.

Basildon Borough Council (25 019 101)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: We will not investigate Mr X’s complaint that he has been wrongly issued a Fixed Penalty Notice for public urination. This is because Mr X can raise a defence against the issuing of the notice in court if he wishes to challenge it.

City of Wolverhampton Council (25 020 652)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: We will not investigate this complaint about the Council issuing Mr Y with a fixed penalty notice for alleged littering by spitting. This is because he could have raised his concerns as part of his defence in court.