Coventry City Council (25 029 802)

Statement Closed after initial enquiries Cemeteries and crematoria 07-Jul-2026

Summary: We will not investigate Ms X’s complaint about burial charges. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Elmbridge Borough Council (25 025 480)

Statement Closed after initial enquiries Licensing 07-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to enforce a breach of a premises licence. This is because there is not enough evidence of fault by the Council to justify investigating.

Swindon Borough Council (25 025 696)

Statement Closed after initial enquiries Antisocial behaviour 07-Jul-2026

Summary: We will not investigate this complaint about the way the Council has handled Mr X’s noise complaint. This is because there is insufficient evidence of fault.

Buckinghamshire Council (25 024 301)

Statement Closed after initial enquiries Refuse and recycling 07-Jul-2026

Summary: We will not investigate Mr X’s complaint about missed bin collections. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

Thanet District Council (25 024 568)

Statement Closed after initial enquiries Health and safety 07-Jul-2026

Summary: We will not investigate this complaint about a data request. The Information Commissioners Office is better placed to consider this complaint.

Tewkesbury Borough Council (25 012 148)

Statement Upheld Noise 07-Jul-2026

Summary: The Council failed to act on Mr X’s reports of noise nuisance from a neighbouring business. This caused Mr X uncertainty and frustration over whether there was a statutory nuisance. The Council has agreed to apologise, make a payment to Mr X and carry out a new assessment of the noise.

Cotswold District Council (25 012 155)

Statement Upheld Noise 07-Jul-2026

Summary: The Council delayed investigating Mr X's reports of a noise nuisance from a nearby business. It then delayed deciding what action to take following breaches of its abatement notice. This caused Mr X uncertainty and frustration. The Council has agreed to apologise, make a payment to Mr X and make a decision whether to take further action against the breaches.

Surrey Heath Borough Council (25 023 572)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council deciding not to take further action against the owner of nearby land which contains unauthorised waste. There is insufficient evidence of Council fault to justify us investigating.

Cheshire East Council (25 023 836)

Statement Closed after initial enquiries Refuse and recycling 07-Jul-2026

Summary: We will not investigate this complaint about the Council refusing to pay for a replacement refuse bin. The level of injustice caused to the complainant by the alleged fault is not significant enough to warrant our continued involvement in the matter.

Chorley Borough Council (25 029 833)

Statement Closed after initial enquiries Antisocial behaviour 06-Jul-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s noise complaint. This is because the complaint is late and there are no good reasons for this.