Kirklees Metropolitan Borough Council (25 013 022)

Statement Not upheld Licensing 09-Jun-2026

Summary: Mr X complained about the Council’s policy decision to ban the use of white Private Hire Vehicles. He said thousands of drivers will be financially affected. There was no fault in the Council’s decision-making process.

London Borough of Camden (25 023 149)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We will not investigate this complaint about a fixed penalty notice the Council issued to Miss X. There is no worthwhile outcome achievable, and we cannot achieve what Miss X is looking for.

Mid Suffolk District Council (25 021 519)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We will not investigate this complaint about a warning notice the Council sent to X in 2023. X did not complain to us until late 2025, therefore any complaint about that is now late. I will not exercise discretion to consider the matter because I have not seen any good reasons why a complaint could not have been made to us sooner.

East Sussex County Council (25 023 640)

Statement Closed after initial enquiries Refuse and recycling 09-Jun-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s proposal and decision to introduce a booking system for access to its Household Waste Recycling Centres. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Stoke-on-Trent City Council (25 025 240)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s management of Japanese Knotweed on its land. The complaint is late as it has not been made within 12 months of Mr X becoming aware of the matter and there are no good grounds to exercise discretion to consider it now.

Erewash Borough Council (25 004 023)

Statement Upheld Pollution 08-Jun-2026

Summary: Miss X complained about the Council’s investigation into smoke entering her property. She complained about the lack of resolution and service from the Council. She confirms that she has spent much time in dealing with this issue along with disruption to the enjoyment of her property. We found the Council at fault as it failed to promptly act. The Council will take action to apologise and make payment to Miss X to recognise the injustice caused.

London Borough of Bromley (25 023 499)

Statement Closed after initial enquiries Licensing 08-Jun-2026

Summary: We will not investigate Miss X’s late complaint about the Council’s action in approving a House in Multiple Occupation in 2020. There is no good reason why this complaint could not have been brought to us sooner. We also cannot achieve the outcome Miss X is seeking.

West Suffolk Council (25 024 327)

Statement Closed after initial enquiries Refuse and recycling 08-Jun-2026

Summary: We will not investigate Mrs X’s complaint about bin provision. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Luton Borough Council (25 019 900)

Statement Closed after initial enquiries Trading standards 08-Jun-2026

Summary: We cannot investigate this complaint about trading standards because we cannot investigate a complaint about what happened in court and the issues could reasonably be or have been mentioned as part of legal proceedings regarding a closely related matter.

North Yorkshire Council (25 026 059)

Statement Closed after initial enquiries Trees 08-Jun-2026

Summary: We will not investigate Ms X’s complaint about a council-owned tree. This is because there is insufficient evidence of fault by the Council and there is another body better placed to consider her concerns.