Brighton & Hove City Council (25 024 697)

Statement Upheld Refuse and recycling 25-Aug-2026

Summary: We have upheld Mr X’s complaint about missed recycling waste collections. The Council has remedied the injustice during its complaint process.

Cumberland Council (26 011 931)

Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026

Summary: We will not investigate Ms X’s complaint that the Council failed to inform her about a bin exchange scheme. The claimed injustice is not significant enough to warrant our involvement.

Basildon Borough Council (26 012 106)

Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026

Summary: We will not investigate Mr X’s complaint that the Council failed to collect his garden waste in the year 2025/26 because the claimed injustice is not significant enough.

Cornwall Council (26 014 345)

Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026

Summary: We will not investigate Mr B’s complaint about the Council charging him for a replacement bin. This is because it is unlikely an investigation would achieve a meaningful outcome and Mr B has not suffered a serious injustice which would justify an investigation.

Wokingham Borough Council (26 002 602)

Statement Closed after initial enquiries Trees 25-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to issue a tree preservation order in relation to a tree on his property. This is because he can challenge the order in the high court.

North East Lincolnshire Council (26 007 896)

Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026

Summary: We will not investigate Mr X’s complaints about damage caused to his bin and the Council mistakenly marking his repair as complete when it was not because the Council apologised and repaired the bin. An investigation is unlikely to achieve anything else. We will not investigate Mr X’s complaint about delay in completing the repair or issues regarding the Council’s complaints handling because the claimed injustice is not significant enough to warrant our involvement.

Barnsley Metropolitan Borough Council (26 008 218)

Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026

Summary: We will not investigate Mr X’s complaint that the Council damaged his bin and delayed investigating the matter. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.

Lincoln City Council (26 008 786)

Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026

Summary: We will not investigate Mr X’s complaint that a Council contractor removed his free caddy bin liners from his food waste bin or the Council’s complaints handling. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.

North East Lincolnshire Council (26 010 794)

Statement Closed after initial enquiries Refuse and recycling 25-Aug-2026

Summary: We will not investigate Mr X’s complaint about a single missed garden waste collection or his request for a £1.89 pro-rata refund. The claimed injustice is not significant enough to warrant an investigation by the Ombudsman.

Stevenage Borough Council (26 014 461)

Statement Closed after initial enquiries Other 25-Aug-2026

Summary: We will not investigate this complaint about damage caused to Mrs X’s property by the Council during works. Mrs X has an alternative legal remedy to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect Mrs X to use her legal remedy.