Decision search
Your search has 53231 results
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West Northamptonshire Council (25 000 190)
Statement Upheld Special educational needs 26-Aug-2025
Summary: Mrs X complained the Council did not issue an Education Health and Care Plan within the statutory time frame. She says this impacted her child’s education and emotional wellbeing. We find the Council at fault which caused injustice. The Council has agreed to make a payment to Mrs X to remedy the injustice.
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Sefton Metropolitan Borough Council (25 000 327)
Statement Closed after initial enquiries Alternative provision 26-Aug-2025
Summary: Mrs M complained the Council took too long to arrange alternative education for her daughter. There is not enough injustice to justify an investigation.
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Statement Closed after initial enquiries Other 26-Aug-2025
Summary: We will not investigate this complaint about the maintenance of a sewage treatment works. This is because it would be reasonable for Mr X to take the matter to court.
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Tendring District Council (25 001 391)
Statement Closed after initial enquiries Homelessness 26-Aug-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to provide homelessness support because there is insufficient evidence of fault to justify our involvement.
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Lancashire County Council (25 002 265)
Statement Upheld Special educational needs 26-Aug-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s handling of her child’s application for an Education, Health and Care (EHC) Plan. The Council has apologised and offered a remedy payment for the injustice caused by the delay in the application. There is nothing more we could achieve by investigating further.
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London Borough of Redbridge (25 002 434)
Statement Closed after initial enquiries Child protection 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to invite the complainant to a meeting where he was arrested by the Police. This is because the complaint is late and there are no good reasons to investigate.
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Staffordshire County Council (25 002 792)
Statement Closed after initial enquiries Charging 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision not to fund Mr Y’s care fees before 1 October 2024. There is insufficient evidence of fault and injustice to justify an investigation.
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London Borough of Bromley (25 002 853)
Statement Closed after initial enquiries Allocations 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to provide the complainant with permanent housingCouncil’s housing allocation because. We have not seen there is not enough evidence of fault.
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London Borough of Havering (25 003 127)
Statement Upheld Other 26-Aug-2025
Summary: Miss X complained the Council failed to handle her complaint properly via the children’s statutory complaint procedure. The Council was at fault. Despite assuring the Ombudsman it would start the procedure; it failed to do so. Miss X has been denied her right to a proper investigation into her complaint. The Council has agreed to apologise to Miss X and start the children’s statutory complaints procedure without delay.
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London Borough of Sutton (25 003 156)
Statement Closed after initial enquiries Noise 26-Aug-2025
Summary: We will not investigate this complaint about the Council’s failure to properly respond to Ms X’s noise complaints. This is because part of the complaint relates to events that took place more than 12 months ago; it would have been reasonable for Ms X to complain sooner.