Decision search
Your search has 54735 results
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London Borough of Enfield (24 017 695)
Report Upheld Antisocial behaviour 15-Dec-2025
Summary: Mr M complained the Council has not responded in any meaningful way to his reports of anti-social behaviour (ASB) by his neighbour, a council tenant, which includes persistent screaming and shouting at unsociable hours, threats, odours coming from his property, and possible drug abuse. Mr M says he feels unsafe in his own home and is unable to have visitors. He considers the Council should evict the neighbour and ensure he receives care appropriate to his needs.
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London Borough of Islington (24 012 660)
Statement Upheld Allocations 02-Dec-2025
Summary: Miss Y complained about the way Council’s services, including Adult Social Care and Housing, have dealt with her and her concerns. We have not found fault by the Council in the way its services have dealt with Miss Y. But we have found fault, causing injustice, with the Council’s complaint handling. The Council should remedy this injustice by reviewing its process for handling her complaints.
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London Borough of Tower Hamlets (24 013 446)
Statement Upheld Special educational needs 02-Dec-2025
Summary: There was fault by the Council. There is no evidence the first Education, Health and Care Plan was sent to the family and no annual review was carried out in 2023. There was also delay sending a final Plan after the 2024 annual review. This caused uncertainty, as Mrs X will never know if Y’s inclusion in the classroom could have been improved. The Council had already apologised and put in place procedures to improve the service before the complaint was considered by the Ombudsman. A symbolic payment remedies the distress caused to Mrs X and her family from the uncertainty.
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London Borough of Newham (24 016 852)
Statement Upheld Refuse and recycling 02-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to collect waste from her property. We have upheld the complaint and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
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Surrey County Council (24 018 928)
Statement Closed after initial enquiries Safeguarding 02-Dec-2025
Summary: We will not investigate this complaint about the Council’s safeguarding enquiries relating to Mrs X’s daughter, Ms Y. We already investigated parts of the complaint. Some parts are late and there is not a good reason for Mrs X’s delay in bringing these matters to us. Complaints about the Council’s data-handling are best considered by the Information Commissioner. We could not achieve a meaningful outcome by investigating the remaining parts of the complaint.
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London Borough of Lambeth (24 020 482)
Statement Upheld Street furniture and lighting 02-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to install a charging point and bike store outside his home. We have upheld part of the complaint, and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
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London Borough of Croydon (24 021 812)
Statement Upheld Special educational needs 02-Dec-2025
Summary: Miss X complained the Council delayed issuing an Education, Health and Care Plan to her son following a review. Miss X also complained the Council failed to ensure her son received the required special educational provision while he was attending school and failed to ensure he received appropriate education for the period he did not attend school. Miss X says the Council’s actions caused avoidable distress to her and her son. We found some delay by the Council. The Council has agreed to apologise to Miss X for the fault identified.
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Cheshire West & Chester Council (24 023 490)
Statement Upheld Special educational needs 02-Dec-2025
Summary: The Council is at fault for poor communication and delay in the annual review process, causing distress. It also failed to provide education. The Council has accepted it is at fault and provided a suitable remedy.
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Great Yarmouth Borough Council (25 000 992)
Statement Closed after initial enquiries Council tax 02-Dec-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to impose an increase on Council Tax for second homes. It is reasonable to expect Mr X to appeal to Court.
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West Northamptonshire Council (25 001 155)
Statement Upheld Special educational needs 02-Dec-2025
Summary: Miss X complained the Council failed to adhere to the statutory timeframes for issuing her child, Z’s, Education, Health and Care Plan, and it failed to provide Z with access to suitable education. We find the Council at fault for a delay in issuing a final Education, Health and Care Plan and a delay in securing suitable education. This caused distress and frustration for Miss X and significantly impacted Z’s access to education. The Council has agreed to apologise, make a symbolic payment to Miss X and ensure it has a robust section 19 referral process in place available to any staff member working with children out of education.