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Derby City Council (23 009 736)
Report Upheld School transport 14-May-2025
Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.
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Derby City Council (23 008 547)
Report Upheld School transport 14-May-2025
Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.
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Derby City Council (23 013 529)
Report Upheld School transport 14-May-2025
Summary: Ms X, Ms Y and Ms Z complained about the Council’s offer of transport support for their children via a personal travel budget (PTB), rather than providing a vehicle, and about the handling of their subsequent transport appeals. They complained the Council’s decision to offer a PTB was impractical and unaffordable for their individual circumstances. Their children all have Education, Health and Care (EHC) Plans and are older than 16.
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London Borough of Tower Hamlets (24 004 562)
Statement Upheld Homelessness 06-May-2025
Summary: The Council was at fault for delays dealing with Mr X’s homelessness application. Its failure to give Mr X accurate information meant he missed out on accommodation. As a result, he and his family have been living separately among friends and family for over a year. To remedy this injustice, the Council has agreed to apologise, provide accommodation and make payments to Mr X.
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London Borough of Croydon (24 008 655)
Statement Closed after initial enquiries Other 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of anti-social behaviour by a neighbour, whose tenancy is managed by the Council. There is insufficient evidence of fault by the Council in the last 12 months to justify our involvement.
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Staffordshire County Council (24 009 953)
Statement Upheld Special educational needs 06-May-2025
Summary: Mrs Y complained that the Council failed to provide her child with a suitable education and delayed completing their Education Health and Care needs assessment. Mrs Y also complained about delays by the Council in responding to her complaint. We have not found fault by the Council regarding the provision of a suitable education or the completion of the Education Health and Care needs assessment. We have found fault, causing injustice, with its handling of Mrs Y’s complaint. The Council has agreed to remedy this injustice by apologising to Mrs Y, making a payment to reflect the upset caused and a service improvement.
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Liverpool City Council (24 010 321)
Statement Upheld Allocations 06-May-2025
Summary: Mr X complained that the Council failed to properly consider the evidence he provided when deciding on his housing application. We find fault with how the Council reviewed Mr X’s application, causing uncertainty. To remedy the injustice, the Council has agreed to arrange a new review.
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Surrey County Council (24 012 381)
Statement Upheld Special educational needs 06-May-2025
Summary: Miss X complained the Council delayed issuing an Education, Health and Care Plan after an annual review. And that her child, Y, missed education because of illness. There was a delay of four months in issuing a final Education, Health and Care Plan after the annual review. There was also a failure to adequately monitor Y’s education when they were ill for extended periods of time and not in school. A payment and apology remedies the injustice from the delay and uncertainty to Miss X and Y.
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Tameside Metropolitan Borough Council (24 012 732)
Statement Upheld Direct payments 06-May-2025
Summary: Mr X complains the Council has failed to deal properly with the charges for his care, resulting in it charging him more than he can afford to pay. The Council failed to explain why it accepted some of his car expenses as disability related expenditure but not others. The council needs to apologise and reconsider its decisions, providing reasons for them.
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Wokingham Borough Council (24 013 118)
Statement Upheld Special educational needs 06-May-2025
Summary: Ms X complained the Council failed to provide support to her son when he could not attend school due to mental health needs causing distress and lost educational opportunities. Ms X also complained the Council issued an Education Health and Care Plan for her son and failed to include an Education Other than at School package it agreed. The Council’s offer is a suitable remedy to Ms X for missed provision and she has appealed to the SEND Tribunal, so we have ended our investigation into the complaint.