Decision search
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Statement Upheld Charging 24-Jun-2025
Summary: We will not investigate this complaint about charging for adult social care. Although there was delay by the Council, it has backdated charges to the correct start date and apologised for its delay in resolving the issue. We are satisfied with the Council’s actions to resolve the complaint, and it is unlikely an Ombudsman investigation would lead to a different outcome.
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Bournemouth, Christchurch and Poole Council (24 021 811)
Statement Closed after initial enquiries Planning applications 24-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because parts of the complaint are late. The complainant has not suffered significant injustice in relation to the remaining issues complained about.
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Warrington Council (24 021 884)
Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Mr X’s complaint about how the Council has treated him. There is not enough evidence of fault to justify our involvement.
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Milton Keynes Council (24 021 886)
Statement Closed after initial enquiries Special educational needs 24-Jun-2025
Summary: We will not investigate this complaint that the Council acted with fault in intervening to deny the complainant’s request for flexi-schooling for his son. Investigation would not add anything significant to the response the Council has made, or lead to a different outcome, and is not therefore warranted.
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Birmingham City Council (24 022 055)
Statement Closed after initial enquiries Special educational needs 24-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her child’s Special Educational Needs (SEN) provision. The Council has already apologised and offered a remedy payment to Ms X for the injustice caused by its faults. There is nothing more we could achieve by investigating further.
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Newark & Sherwood District Council (24 022 116)
Statement Closed after initial enquiries Councillor conduct and standards 24-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. The Council has apologised for the delay in its response and further investigation on this point is unlikely to lead to a different outcome. We have not seen sufficient evidence of fault in the Council’s consideration of Mrs X’s concerns.
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Brighton & Hove City Council (24 022 258)
Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision not to proceed with plans proposed by the complainant to improve the Council’s recycling service. We consider an investigation would not lead to a different outcome.
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Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Mrs X complaint that the Council did not pay her late daughter for the care she provided to a third party for around two and half years. She says the Council has now refused to pay her daughter’s estate the money owed. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.
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Norfolk County Council (24 023 013)
Statement Closed after initial enquiries Assessment and care plan 24-Jun-2025
Summary: We will not investigate this complaint the Council charged Mrs X for her care while it did a financial assessment. This is because there is insufficient evidence of fault.
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Liverpool City Council (24 023 035)
Statement Closed after initial enquiries Parking and other penalties 24-Jun-2025
Summary: We cannot investigate this complaint about the enforcement of a penalty charge for a parking contravention. This is because the complainant has already pursued a court remedy.