Decision search
Your search has 56371 results
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London Borough of Lambeth (25 016 499)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate Mr B’s complaint about the Council’s handling of business rates and council tax for his property. Part of his complaint is late. We cannot investigate the Council’s more recent involvement in court proceedings. We will also not investigate the Council’s delay removing a council tax premium because it is unlikely further investigation would lead to a different outcome.
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Manchester City Council (25 016 547)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate this complaint about how the Council has dealt with Mr X’s complaints. This is because the complaints are not within our jurisdiction, so we will not look at the related complaints handling.
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Central Bedfordshire Council (25 016 565)
Statement Closed after initial enquiries Assessment and care plan 24-Mar-2026
Summary: We will not investigate this complaint about how the Council assessed the care needs of Mr X’s mother, Mrs Y. There is not enough evidence of fault to justify investigating.
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Kent County Council (25 016 836)
Statement Closed after initial enquiries School transport 24-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to grant home to school transport. It is reasonable to expect her to have appealed an Education Health and Care Plan wording to the Tribunal. And we are unlikely to find fault in the Council’s decision to refuse home to school transport.
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Coventry City Council (25 016 890)
Statement Closed after initial enquiries Antisocial behaviour 24-Mar-2026
Summary: We will not investigate Mr Z’s complaint about the Council’s handling of his noise nuisance reports and request for reasonable adjustments. It is unlikely further investigation would lead to a different outcome. We also cannot investigate his complaint about court-issued fines he received for breach of an abatement notice. The law says we cannot investigate complaints about court action.
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Sandwell Metropolitan Borough Council (25 017 212)
Statement Upheld Other 24-Mar-2026
Summary: We have upheld this complaint about how the Council dealt with a grant application. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr Y and improving its service for others.
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London Borough of Hillingdon (25 017 580)
Statement Closed after initial enquiries Council tax 24-Mar-2026
Summary: We will not investigate this complaint about council tax. This is because there is not enough evidence of fault by the Council to justify an investigation. We cannot investigate the service of a summons as it is court action, and we are prevented by law from investigating.
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Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We cannot investigate this complaint alleging the Council has failed to stop its tenant’s dog from entering Miss X’s garden through a broken fence. The law prevents us from investigating the Council’s actions as a registered social housing provider.
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Manchester City Council (25 017 741)
Statement Closed after initial enquiries Special educational needs 24-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s refusal to carry out an Education, Health and Care needs assessment for her child. This is because Miss X had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to do so.
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London Borough of Enfield (25 017 985)
Statement Closed after initial enquiries Homelessness 24-Mar-2026
Summary: We cannot investigate Ms X’s complaint about the Council’s handling of her homelessness case prior to February 2025 because she has taken court action. We cannot investigate later events at this stage because the law says the Council must have the chance to comment before we can consider investigating.