Decision search
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Wirral Metropolitan Borough Council (25 002 941)
Statement Closed after initial enquiries Other 16-Dec-2025
Summary: We cannot investigate Mr X’s complaint about a school and its head teacher, nor the actions of the Council dealing with his correspondence and complaints to it about these matters.
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Birmingham City Council (25 003 129)
Statement Upheld Refuse and recycling 16-Dec-2025
Summary: Miss X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste despite collecting her neighbours’ waste. We found the repeated failures in the assisted collection service the Council provided to Miss X is fault. This fault has caused Miss X an injustice. The Council will apologise and make a payment to Miss X.
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Lancashire County Council (25 003 408)
Statement Upheld Special educational needs 16-Dec-2025
Summary: The Council was at fault for failing to provide Miss X’s child, Y with all the special educational provision they were entitled to in their Education Health and Care (EHC) Plan. It was also at fault for failing to keep under review the alternative educational provision provided to Y when they were unable to attend school. Poor communication also added to Miss X’s frustration. The Council has agreed to apologise and make a payment to acknowledge the missed education, delayed appeal rights, distress and frustration caused.
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Danforth Care No. 1 Limited (25 004 224)
Statement Upheld Residential care 16-Dec-2025
Summary: Ms X complained about poor service during her respite stay at Heatherton House, and the care provider’s failure to escalate her concerns. She left early due to the undue distress caused. Ms X received a partial refund for the unused days since making the complaint to us. The evidence shows there was fault in the service, which the care provider acknowledged in its stage 1 response. Following our enquiries, the care provider offered a full refund for the whole stay, which is an appropriate outcome.
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Hertfordshire County Council (25 004 337)
Statement Upheld Special educational needs 16-Dec-2025
Summary: Mrs X complained the Council failed to provide suitable alternative provision when her child was out of school and failed to issue her child’s final amended Education, Health and Care Plan within the statutory timescales. We find the Council at fault for not arranging alternative provision and for failing to issue a final amended Plan. The Council has agreed to apologise, make a symbolic payment to Mrs X, issue the final amended Plan, and provide an update on the actions it is taking to improve its annual review processes.
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London Borough of Barking & Dagenham (25 005 370)
Statement Upheld Special educational needs 16-Dec-2025
Summary: We will not investigate this complaint about the Council’s actions while Miss X’s child was out of school, including delays in finalising their Education, Health, and Care Plan. The Council has upheld Miss X’s complaint and proposed a suitable financial remedy for Miss X’s injustice. There are no wider public interest issues to justify investigating.
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North East Derbyshire District Council (25 006 658)
Statement Closed after initial enquiries Enforcement 16-Dec-2025
Summary: We will not investigate this complaint about the Council’s failure to enforce the terms of a section 278 legal agreement. The Council has confirmed the outstanding work is scheduled to be completed. Therefore, further investigation is not likely to lead to a different outcome, and it is not a good use of public resources to investigate failings in the complaints process alone.
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City of York Council (25 006 808)
Statement Closed after initial enquiries Highway repair and maintenance 16-Dec-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating, there is another body better placed to consider this complaint, and it is reasonable to expect Mr Y to approach the court about the matter.
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West Berkshire Council (25 010 134)
Statement Upheld Special educational needs 16-Dec-2025
Summary: We will not investigate this complaint about the support the Council provided to Ms X’s child, as a Child in Need, after an assessment. This is because the Council has agreed to complete a stage two investigation in line with the three stage children act procedures and this is an appropriate response.
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North Northamptonshire Council (25 010 201)
Statement Closed after initial enquiries Other 16-Dec-2025
Summary: We will not investigate this complaint that the Council has refused to engage with complainant about finding a viable use for a listed building he owns. There is insufficient evidence of fault in the way the Council has responded to the request for engagement, and we cannot investigate alleged faults which affect all or most people in the Council’s area.