Decision search
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Herefordshire Council (25 010 592)
Statement Closed after initial enquiries Councillor conduct and standards 12-May-2026
Summary: We will not investigate Mr X’s complaint about how the Council decided not to appoint him to the school admissions appeals panel. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.
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Buckinghamshire Council (25 010 765)
Statement Upheld Special educational needs 12-May-2026
Summary: Mr X complained the Council failed to complete an Education, Health and Care needs assessment within statutory timeframes. We find the Council at fault for a delay in completing the Education, Health and Care needs assessment. The delay is fault which caused Mr X and his family distress, frustration and uncertainty and frustrated their right to appeal. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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London Borough of Southwark (25 010 907)
Statement Not upheld Looked after children 12-May-2026
Summary: Mr X complained the Council failed in its duty of care to him while he was a Looked After Child and failed to provide appropriate support when he left care. Mr X says he became a Looked after Child in 1999 and was mistreated by the carers he was placed with. We found there is no evidence of fault in the way the Council carried out the investigation under the statutory complaints procedure. The Council has accepted and acted on the investigations findings and recommendations and we cannot add anything significant to the investigation.
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Kirklees Metropolitan Borough Council (25 011 357)
Statement Upheld Other 12-May-2026
Summary: The Council was not at fault for requiring Ms X to settle a historic debt as part of her Right to Buy (RtB) application. The Council was at fault for failing to make it clear that Ms X’s rent arrears from her time in temporary accommodation would remain on her housing account. This caused Ms X uncertainty during the Right to Buy application process. The Council has already apologised to Ms X which is sufficient to remedy the injustice caused.
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London Borough of Hackney (25 011 607)
Statement Upheld Housing benefit and council tax benefit 12-May-2026
Summary: Mr X complained the Council delayed assessing his housing benefit application. He said this has had a negative impact on him financially and has taken his time and trouble for almost a year trying to resolve. We have found fault in the Councils actions for delays in completing the assessments and for incorrect information provided. The Council has agreed to write to Mr X to issue an apology, pay him a symbolic payment and complete service improvements.
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London Borough of Southwark (25 011 950)
Statement Upheld Planning applications 12-May-2026
Summary: Ms X complained the Council did not follow the correct procedure when granting planning permission. We found the Council at fault for how it considered Ms X’s objections, as the officer’s report was too brief and her supporting photos were not included. This caused Ms X frustration and uncertainty. The Council has proposed actions to remedy this, which we consider proportionate.
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Surrey County Council (25 012 189)
Statement Closed after initial enquiries Child protection 12-May-2026
Summary: We will not investigate part of Ms X’s complaint about the Council’s data handling because the Council updated its records and attached Ms X’s views to its files. An investigation is unlikely to lead to a different outcome. We will not investigate Ms X’s complaint that the Councild did not “rectify” all records because the Information Commissioner is better suited to consider the matter.
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Buckinghamshire Council (25 013 702)
Statement Upheld Special educational needs 12-May-2026
Summary: The Council was at fault for almost nine months delay assessing Mrs X’s child, W, for an Education, Health and Care Plan. This caused Mrs X significant frustration and uncertainty and meant W missed out on some special educational provision they should have had. To remedy their injustice, the Council will apologise to Mrs X and make symbolic payments. The Council is already taking suitable action to prevent similar fault in future.
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London Borough of Redbridge (25 013 774)
Statement Closed after initial enquiries Homelessness 12-May-2026
Summary: We will not investigate Miss X’s complaint about the Council’s delay in processing and handling of her homelessness application because there is insufficient evidence of fault in its decision making to justify our involvement. The delay in responding to her complaint was remedied and there is no right of review when a person has found and accepted private rented accommodation.
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Ashford Borough Council (25 014 560)
Statement Closed after initial enquiries Council tax 12-May-2026
Summary: We will not investigate this complaint about how the council handled Ms X’s council tax account. This is because it is reasonable to expect her to appeal to the Valuation Tribunal and Ms X can refer to The Information Commissioner about her subject access request.