Decision search
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Leeds City Council (24 017 027)
Statement Upheld Special educational needs 26-Aug-2025
Summary: The Council was at fault for delay in completing an Education, Health and Care needs assessment and issuing a final Education, Health and Care (EHC) Plan for Miss X’s child, Y. It was also at fault for poorly communicating with Miss X. The Council has already apologised to Miss X for some of the fault. The Council has agreed to provide Miss X a further apology for the delay in completing the assessment and issuing a final EHC Plan. The Council will also make Miss X a symbolic payment to recognise the distress, frustration and uncertainty the matter caused her as well as for the provision Y did not receive.
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East Sussex County Council (24 018 286)
Statement Upheld Special educational needs 26-Aug-2025
Summary: Mrs F complained about the Council’s handling of issues around her son (X) accessing his education, school transport, and how it communicated with her. She said she and X experienced distress and uncertainty, and X had a loss of education. We found the Council at fault for failing to ensure X had an education and school transport he could access during a six-month period, and there was some fault in how it communicated with Mrs F. The Council will apologise and make payment to Mrs F to acknowledge the impact its fault had on her and X.
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London Borough of Bromley (24 018 413)
Statement Upheld Special educational needs 26-Aug-2025
Summary: Miss X complained the Council failed to provide suitable education for her child, update her child’s Education, Health and Care Plan or provide the provision detailed in the plan since 2022. We found fault with the Council failing to provide suitable education for Miss X’s child for four terms and eight weeks. We also found fault with the Council delaying reviewing and issuing an amended Education, Health and Care Plan for Miss X’s child for 19 months. The Council has accepted our recommendations detailed in paragraphs 74 and 75 of this decision statement including provision of an apology and payment for the injustice caused and production of an Action Plan to address the faults found in this decision.
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Sefton Metropolitan Borough Council (24 019 468)
Statement Closed after initial enquiries Enforcement 26-Aug-2025
Summary: X complained that planning decisions made by the Council more than three decades ago are evidence that shows bias in favour of their neighbour. We will not investigate this complaint further, because the matters complained about occurred long before our 12-month time limit on investigations. There is no evidence that persuades us to use our discretion to go back beyond this limit.
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Leeds City Council (24 019 750)
Statement Closed after initial enquiries Allocations 26-Aug-2025
Summary: We will not investigate Mr X’s complaint about support for rehousing because there is insufficient evidence of fault to justify our involvement.
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London Borough of Newham (24 020 053)
Statement Upheld Allocations 26-Aug-2025
Summary: We found no fault on Miss Y’s complaint about the Council preventing her from bidding on suitable properties. There was fault on her complaint about it failing to consider whether it needed to assess whether she was homeless because it was unreasonable to expect her to continue living in her home. The Council agreed to send a written apology, pay £400 for the injustice caused, remind relevant officers of the duties owed to those who may be homeless, and consider whether it owes her a homeless duty. It also agreed to check whether she needs help bidding and contact her about the key safe and pendant alarm.
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Birmingham City Council (24 020 100)
Statement Upheld Allocations 26-Aug-2025
Summary: The Council was at fault for how it removed Ms X from its housing register and for not allowing her to review this decision. This meant Ms X could not bid on properties or challenge the Council’s decision. The Council agreed to apologise, make a payment to Ms X for the distress caused and re-assess Ms X’s housing register application.
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London Borough of Southwark (24 022 008)
Statement Upheld Refuse and recycling 26-Aug-2025
Summary: Mr X complained the Council’s refuse collection service repeatedly failed to return the bins back to the respective properties. He says this has been going on for ten months. The Council’s refuse collection service caused undue distress to Mr X by not returning the bins to the property. It also failed to properly address Mr X’s concerns at stage two of the complaints process. The Council has agreed to apologise and make a payment to Mr X for the undue distress. It should continue to monitor the situation and provide evidence it has done so.
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Statement Closed after initial enquiries Licensing 26-Aug-2025
Summary: We will not investigate this complaint the Council failed to enforce licence conditions at a Residential Park. There is not enough evidence of fault to justify our involvement.
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London Borough of Waltham Forest (24 023 358)
Statement Upheld Charging 26-Aug-2025
Summary: We have upheld Mr B’s complaint about the Council’s delay to respond to his complaint regarding his late mother’s care charges and the support she received in a care home. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. The Council will investigate Mr B’s complaint, apologise to him and pay him £150 for the frustration and distress caused. It will also provide training for its staff on its new software system to address any gaps in knowledge and minimise complaint handling delays.