Decision search
Your search has 56371 results
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London Borough of Lambeth (25 007 893)
Statement Upheld Antisocial behaviour 24-Mar-2026
Summary: Mr X complains the Council has failed to prevent fly-tipping near his home. Mr X says the Council confirmed it had put signs up near his home when this was not the case. Mr X says this has caused him distress and frustration. We have found fault in the Councils actions for providing incorrect information to Mr X. The Council has agreed to write to Mr X to apologise, pay him a financial payment and takes further action to resolve the issue.
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Transport for London (25 008 914)
Statement Closed after initial enquiries Parking and other penalties 24-Mar-2026
Summary: We will not investigate this complaint about a penalty charge notice for a congestion charge contravention. This is because it would have been reasonable for Mr X to make representations to Transport for London and appeal to London Tribunals.
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Devon County Council (25 009 679)
Statement Upheld Special educational needs 24-Mar-2026
Summary: Mrs X complained the Council delayed completing the Education, Health and Care (EHC) Needs Assessment and EHC Plan for her daughter, Y, and failed to provide alternative educational provision when Y could not attend school full-time due to her needs. We find the Council at fault for significant delays in the EHC process. The Council has agreed to apologise and pay Mrs X £500 to recognise the distress and uncertainty caused.
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Watford Borough Council (25 009 804)
Statement Not upheld Homelessness 24-Mar-2026
Summary: Mr F complained about the way the Council dealt with his homeless application. We have ended our investigation. This is because Mr F has appealed to the Court about the Council’s decision, which means we cannot investigate.
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East Riding of Yorkshire Council (24 019 460)
Statement Upheld Assessment and care plan 24-Mar-2026
Summary: Mrs D complained about the Council’s social care assessment and care planning for her daughter, Miss B. We found delay reviewing Miss B’s care and support needs and delay responding to the complaints which caused injustice. The Council has agreed to make symbolic payments to Miss B and Mrs D to remedy this.
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Kirklees Metropolitan Borough Council (24 021 816)
Statement Upheld Alternative provision 24-Mar-2026
Summary: The Council was at fault for not considering if it owed a section 19 duty to secure suitable alternative education for Miss X’s child (Y) after they stopped attending school. The Council has agreed to apologise and make a symbolic payment to remedy the distress, frustration and uncertainty caused.
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North Tyneside Metropolitan Borough Council (24 023 452)
Statement Upheld Child protection 24-Mar-2026
Summary: The Council was at fault because it did not provide an adequate financial remedy to Mr and Mrs X’s complaint about children’s social care services to their child Y. The Council also failed to provide a meeting it had previously offered in a stage three panel hearing. This was not citizen focussed and was fault causing Mr and Mrs X avoidable distress. The Council will issue a further apology, additional payments and a further complaint response covering another complaint about the removal of Y’s direct payment funds.
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London Borough of Tower Hamlets (25 012 553)
Statement Closed after initial enquiries Housing benefit and council tax benefit 24-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a housing benefit overpayment. Mr X has used his right of appeal, which is the appropriate route to challenge the decision. We cannot consider the matter.
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Transport for London (25 012 753)
Statement Closed after initial enquiries Street furniture and lighting 24-Mar-2026
Summary: We will not investigate this complaint about the language used to describe TfL’s e-scooter scheme. This is because an investigation would be unlikely to find fault with TfL’s actions. Further, Mr X has not sustained a personal injustice due to this matter.
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Liverpool City Council (25 014 242)
Statement Upheld Child protection 24-Mar-2026
Summary: We will not investigate this complaint about how the Council completed a single assessment. This is because the Council remedied the injustice caused to Mr X during its complaint’s process.