Decision search
Your search has 53967 results
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Epping Forest District Council (24 013 789)
Statement Upheld Allocations 07-Oct-2025
Summary: Ms X complained about the way the Council handled her homelessness application and request to join its housing register. We find the Council at fault for providing incorrect information, causing uncertainty and frustration. The Council has agreed to apologise and make a payment to reflect the injustice.
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Shropshire Council (24 014 478)
Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council damaging her garden waste bin and refusing to replace it free of charge. This is because there is not enough evidence of fault by the Council and any injustice is not significant enough to warrant an investigation.
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London Borough of Newham (24 023 491)
Statement Closed after initial enquiries Assessment and care plan 07-Oct-2025
Summary: We will not investigate Miss X’s complaint that an officer of the Council imposed her own views during a carer’s meeting and made fun of Miss X. This is because the injustice complained of is not significant enough to warrant an investigation.
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Bassetlaw District Council (25 000 002)
Statement Closed after initial enquiries Antisocial behaviour 07-Oct-2025
Summary: We will not investigate this complaint about the Council’s response to reports of anti-social behaviour. This is because there is no worthwhile outcome achievable.
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North East Lincolnshire Council (25 000 045)
Statement Upheld Pollution 07-Oct-2025
Summary: Mr X complained about the Council’s handling of its investigation into his reports of a light nuisance. He also complained about how it responded to his complaint about a neighbour’s parked vehicle. We find the Council at fault for failing to serve an abatement notice when it had identified a statutory light nuisance. It was also at fault for poor complaint handling and communication. This has caused Mr X significant frustration and distress, and he has spent considerable time and trouble trying to resolve the situation. The Council has agreed to apologise, pay a financial remedy to Mr X, and make service improvements.
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London Borough of Tower Hamlets (25 000 323)
Statement Not upheld Assessment and care plan 07-Oct-2025
Summary: Mrs X complained about the Council’s decision not to provide her with a home care package. She said the Council relied on incorrect information in making this decision. The Council was not at fault. It carried out Mrs X’s social care and needs assessment in line with relevant law and policy.
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Surrey County Council (25 003 962)
Statement Closed after initial enquiries Other 07-Oct-2025
Summary: We will not investigate this complaint about a best interests decision which determined where Miss B’s son should live. There is not enough evidence of fault to justify investigating.
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Wakefield City Council (25 005 701)
Statement Closed after initial enquiries Special educational needs 07-Oct-2025
Summary: We will not investigate Mrs X’s complaint the Council named an unsuitable school in her child’s Education, Health and Care Plan. This is because it is reasonable to expect Mrs X to use her right of appeal to the SEND Tribunal. An investigation by the Ombudsman could not give Mrs X the outcome she wants.
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Shropshire Council (25 005 709)
Statement Closed after initial enquiries Charging 07-Oct-2025
Summary: We will not investigate Miss X’s complaint that the Council requested she pay back an historic debt for care she says she either did not receive or which she considered sub-standard. There is not enough evidence of fault to justify an investigation.
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Norfolk County Council (25 005 714)
Statement Closed after initial enquiries Looked after children 07-Oct-2025
Summary: We will not investigate Mr X’s complaint the Council refused to change his children’s social worker. Further investigation would not lead to a different outcome.