Decision search
Your search has 56371 results
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Welwyn Hatfield Borough Council (25 007 941)
Statement Not upheld Licensing 23-Mar-2026
Summary: There was no fault in the way the Council investigated the complainant’s reports a nearby business was causing a noise nuisance and breaching its licence. The Council carried out a proper investigation and was entitled to decide there was no evidence to support either allegation. We have therefore completed our investigation.
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Warwickshire County Council (25 008 068)
Statement Closed after initial enquiries Alternative provision 23-Mar-2026
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place and about alternative educational provision because we are unlikely to find fault in the Council’s actions to warrant us investigating.
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London Borough of Croydon (25 009 045)
Statement Upheld Special educational needs 23-Mar-2026
Summary: The Council was at fault for failing to ensure Ms X’s child Y received the Speech and Language Therapy (SALT) in their Education, Health and Care Plan between January 2025 and February 2026 and Occupational Therapy between January 2025 and November 2025. Poor communication from the Council during that time added to Ms X’s frustration. The Council has agreed to ensure SALT provision is secured for Y, apologise to Ms X and make a payment to acknowledge her frustration and the impact on Y of the missed provision. It will also provide an update on its commissioning arrangements to ensure these can meet requirements for SALT and OT provision.
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South Cambridgeshire District Council (25 009 058)
Statement Upheld Licensing 23-Mar-2026
Summary: Mr X complained that the Council took too long to respond to his report about a taxi driver and did not make reasonable adjustments when communicating with him. He says this caused avoidable frustration and made it harder for him to take part in the complaint process. The Council delayed its initial response and did not take account of Mr X’s adjustments soon enough. These were faults. There was not significant injustice to Mr X and the Council has apologised, which is a suitable remedy.
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Hampshire County Council (25 009 607)
Statement Not upheld Charging 23-Mar-2026
Summary: Mr X complains the Council has increased the rate it pays to the care home where his wife lives by 2%, while other care homes receive a 5% uplift. Mr X complains this is unfair and means he now has to pay a larger top up for Mrs X’s care, which is unsustainable. We ended the investigation as we cannot achieve a worthwhile outcome for Mr X. We cannot achieve the remedy he wants.
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Cambridgeshire County Council (24 021 190)
Statement Upheld Special educational needs 23-Mar-2026
Summary: We will not investigate Miss X’s complaint about delays in producing an Education Health and Care Plan. We have upheld the complaint, and the Council has agreed to a proportionate way to resolve the complaint.
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Lincolnshire County Council (24 023 312)
Statement Upheld Special educational needs 23-Mar-2026
Summary: Ms Y complains about the Council’s failure to arrange suitable special educational provision once she moved into the area with her child, who we will call D. We find fault with the Council because it delayed when arranging provision. The provision eventually put in place did not meet D’s needs as set out in their Education, Health and Care (EHC) plan. The Council will make a symbolic payment to remedy the effects of the missed provision.
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London Borough of Redbridge (25 001 413)
Statement Closed after initial enquiries Special educational needs 23-Mar-2026
Summary: We will not investigate this complaint about alternative educational provision for Ms X’s child in the period September 2023 to January 2025. Part of the complaint is late, and we cannot investigate matters after Ms X used her right of appeal to the Special Educational Needs a Disability Tribunal. The period remaining between the two is short and there is not enough evidence of fault by the Council in that time to warrant investigation by us.
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Colchester City Council (25 002 534)
Statement Upheld Private housing 23-Mar-2026
Summary: We found fault by the Council on Mr Y’s complaint about it failing to promptly act on his reports of serious disrepairs and hazards in his privately rented home. The Council delayed dealing with his reports, as well as delayed checking, inspecting, and carrying out a Housing Health and Safety Rating System assessment of the property sooner than it did. It also failed to take formal enforcement action when it found a category 1 hazard. The Council agreed to apologise, make a symbolic payment, and provide training and guidance to relevant officers.
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Gloucestershire County Council (25 002 870)
Statement Upheld Charging 23-Mar-2026
Summary: We found fault with the Council for delays in completing a financial assessment of Mrs Z and providing information about the monetary cost of her care. We also found fault with the Council failing to suitably explain its deprivation of assets decision to Mr X. The Council agreed to apologise to Mr X, make a symbolic payment for the distress and uncertainty caused and provide an explanation of its rationale behind its deprivation of assets decision. The Council also agreed to create an action plan to address inconsistencies with its approach and record keeping over deprivation of assets decisions. The Council also offered to remove Mrs Z’s care home costs from when she entered the home in 2023 to 23 September 2023 which I consider suitable action to address the Council’s fault.