Decision search
Your search has 52409 results
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Blackpool Borough Council (24 023 163)
Statement Closed after initial enquiries Child protection 24-Jun-2025
Summary: We cannot investigate this complaint about how a Council has exercised its safeguarding duties. The law says we cannot investigate a complaint about the start of court action or what happened in court.
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Tameside Metropolitan Borough Council (24 023 170)
Statement Closed after initial enquiries Licensing 24-Jun-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to resolve Mr X’s complaints about residents of a nearby housing association property since 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no discretion to investigate complaints about the management of tenancies by social housing landlords.
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West Northamptonshire Council (24 023 266)
Statement Closed after initial enquiries Planning applications 24-Jun-2025
Summary: We will not investigate this complaint about planning permission because there was a right of appeal to a Planning Inspector and there is insufficient evidence of fault by the Council to warrant investigation.
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Chesterfield Borough Council (24 023 343)
Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate this complaint about the actions of the Council’s planning department in 2021. The complaint is late and there is no good reason to investigate now.
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Suffolk County Council (25 000 107)
Statement Upheld Special educational needs 24-Jun-2025
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care process regarding her child, Y, and about the Council’s poor communication. The Council upheld the complaint, apologised, and offered a total remedy of £1,200 as part of its complaint process. An investigation by the Ombudsman is unlikely to achieve anything further.
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Broxbourne Borough Council (25 000 125)
Statement Closed after initial enquiries Trees 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a planning application near the complainant’s home, particularly with regard to the impact of the development on protected trees. There is insufficient evidence of fault causing the complainant a significant injustice.
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London Borough of Bexley (25 000 252)
Statement Closed after initial enquiries Other 24-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s responses to fly-tipping in his area. There is not enough evidence of Council fault to warrant us investigating. We also cannot achieve the complaint outcome Mr X seeks. Other issues are premature for us to investigate and it would be reasonable for him to pursue them with the Council first.
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Manchester City Council (25 000 275)
Statement Closed after initial enquiries Refuse and recycling 24-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s bin contractor not delivering food waste caddy liners to him after several requests and the delay in providing the liners. There is insufficient significant personal injustice to Mr X from the matters complained of to warrant us investigating. We also cannot achieve the outcome he wants.
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Lancashire County Council (25 000 288)
Statement Closed after initial enquiries Street furniture and lighting 24-Jun-2025
Summary: We will not investigate this complaint about the Council’s response to the complainants concerns about street lighting, anti-social behaviour and lack of taxi access in the town centre near his home. There is not enough evidence of fault in the Council’s actions. Also, Mr X has not suffered a significant personal injustice.
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Redcar & Cleveland Council (25 000 290)
Statement Closed after initial enquiries Child protection 24-Jun-2025
Summary: We will not investigate Ms X’s complaint about the actions of a social worker and the response of Children’s Social Care. This is because it is unlikely investigation by us would lead to a different outcome.