Decision search
Your search has 56371 results
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Welwyn Hatfield Borough Council (25 026 849)
Statement Closed after initial enquiries Council tax 24-Mar-2026
Summary: We will not investigate this complaint about recovery of an overpayment because there is insufficient evidence of fault by the Council.
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Greater Lincolnshire Combined Authority (25 027 411)
Statement Closed after initial enquiries Councillor conduct and standards 24-Mar-2026
Summary: We will not investigate how the Council handled Mr X’s complaint about the Authority’s Mayor as it is unlikely we will find fault by the Authority.
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Bristol City Council (25 027 754)
Statement Closed after initial enquiries Other 24-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with Mr Y’s request for information. The Information Commissioner is better placed to consider and decide the matter.
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Bristol City Council (25 028 769)
Statement Closed after initial enquiries Councillor conduct and standards 24-Mar-2026
Summary: We will not investigate how the Council dealt with Mr X’s councillor conduct complaint as it is unlikely we will find fault by the Council.
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Brighton & Hove City Council (25 029 080)
Statement Closed after initial enquiries Councillor conduct and standards 24-Mar-2026
Summary: We will not investigate how the Council dealt with Mr X’s complaint about the conduct of a councillor as it is unlikely we will find fault by the Council.
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Gloucestershire County Council (25 029 650)
Statement Closed after initial enquiries School admissions 24-Mar-2026
Summary: We will not investigate Mrs M’s complaint about the Council’s handling of her application for a secondary school place for her daughter because her complaint is late. In any event, Mrs M had a right of appeal to challenge the Council’s decision. There is nothing worthwhile we could achieve by investigating her complaint now.
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Kent County Council (25 030 421)
Statement Closed after initial enquiries School transport 24-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport. This is because there is not enough evidence of fault by the Council.
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Cambridgeshire County Council (25 003 994)
Statement Upheld Special educational needs 23-Mar-2026
Summary: The Council was at fault. It did not secure all the special educational provision set out in Mr X’s child, Y’s, Education, Health and Care Plan over a three-month period. The Council will make a symbolic payment to Mr X for Y’s lost special educational provision and education to which they were entitled. The Council has already put in place an action plan to improve its service.
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Devon County Council (25 004 474)
Statement Upheld Special educational needs 23-Mar-2026
Summary: Ms X complained the Council failed to notify her it had not paid exam fees relating to her daughter’s college course. Ms X said the Council’s actions caused avoidable distress and frustration to herself and her daughter. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy to Ms X.
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Barnsley Metropolitan Borough Council (25 005 156)
Statement Closed after initial enquiries Refuse and recycling 23-Mar-2026
Summary: We will not investigate this complaint about the Council’s process for registering for a recycling site permit. This is because any injustice is not significant enough to justify our involvement.