Decision search
Your search has 53967 results
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Essex County Council (25 008 944)
Statement Upheld Special educational needs 07-Oct-2025
Summary: We will not investigate this complaint about delay in the Education and Health Care Plan process. This is because the Council has agreed to remedy the injustice caused by its delay and it is unlikely further investigation would achieve significantly more for Miss X. We will not investigate Miss X’s complaint about the Council’s decision to name a school in her son’s Education, Health and Care Plan because the decision carried a right of appeal which it would have been reasonable for her to use.
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Slough Borough Council (25 008 994)
Statement Closed after initial enquiries Planning applications 07-Oct-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application and the pre-application planning advice it provided. This is because the complainant had the right to appeal to the Planning Inspector. It is unlikely we would find fault and the complainant has not suffered significant injustice in relation to the remaining issues complained about.
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Kingston Upon Hull City Council (25 009 047)
Statement Closed after initial enquiries Other 07-Oct-2025
Summary: We cannot investigate Mr X’s complaint that the Council shared his personal information with a third party in 2021 against data protection regulations. This is because Mr X has taken the matter to court.
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Gedling Borough Council (25 010 052)
Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to collect her garden waste on one occasion in July 2025. The claimed injustice is not significant enough to warrant an investigation.
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London Borough of Southwark (25 012 910)
Statement Closed after initial enquiries Council tax 07-Oct-2025
Summary: We will not investigate this complaint about Council tax enforcement because there is insufficient evidence of fault by the Council. Mr X has a right of appeal to a Valuation Tribunal about the application of an empty homes premium and a right of appeal to a Land Tribunal against an Empty Dwelling Management Order.
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Milton Keynes Council (25 013 957)
Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025
Summary: We will not investigate Mr B’s complaint about the Council emptying a bin he had not put out for collection. This is because Mr B has not suffered a serious or significant injustice which would justify our involvement.
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City of Bradford Metropolitan District Council (25 014 579)
Statement Closed after initial enquiries Council tax 07-Oct-2025
Summary: We will not investigate this complaint about a Council tax empty homes premium because there is a right of appeal to a Valuation Tribunal.
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London Borough of Islington (25 015 373)
Statement Closed after initial enquiries Parking and other penalties 07-Oct-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because it is too early to consider the issue Mr B complains about.
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Wokingham Borough Council (25 015 448)
Statement Closed after initial enquiries Street furniture and lighting 07-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to provide appropriate signage on a road diversion. This is because any injustice Mr X experienced is not sufficient to warrant an investigation.
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Halton Borough Council (24 017 538)
Statement Not upheld Other 06-Oct-2025
Summary: Miss X complains about the way Halton Borough Council, NHS Cheshire and Merseyside ICB and Sense managed her son, Mr X’s, specialist care package. We found fault by Sense in relation to communication. We found fault in the ICB’s complaint handling. As a result, Mr X and Miss X have been caused distress, frustration and uncertainty. The ICB and Sense have agreed to apologise to Mr X and Miss X. Sense will also pay a financial remedy.