Decision search
Your search has 56371 results
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London Borough of Newham (25 005 345)
Statement Upheld Homelessness 23-Mar-2026
Summary: Ms X complained the Council failed to action homelessness application in July and November 2024 and failed to action a referral to children’s social care. The Council accepts fault in respect of the three incidents above which Ms X says impacted on her mental and physical health. A suitable remedy including a symbolic payment and service improvements is agreed.
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Royal Borough of Greenwich (25 005 505)
Statement Upheld Domiciliary care 23-Mar-2026
Summary: Mrs X complained the Council commissioned care provider, Carepoint services Limited, neglected her grandfather, Mr Y. She complained the care provider refused to acknowledge the neglect, despite the Council substantiating the safeguarding concerns. Mrs X said this distressed her family and Mr Y did not have his needs met. There was fault in the way the Council did not acknowledge the safeguarding concerns and complaint handling was poor. This distressed and frustrated Mrs X and Mr Y did not have his needs met in line with his care plan. The Council agreed to apologise, ask the care provider to apologise, make a financial payment and ensure the care provider completes additional training.
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Liverpool City Council (25 005 606)
Statement Closed after initial enquiries Special educational needs 23-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Miss X’s child’s education and special educational needs. Part of the complaint is late and there are no good reasons to investigate it now, part of it concerns matters about which the complainant which had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and investigation by the Ombudsman is unlikely to lead to a different outcome in relation the rest of the complaint.
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London Borough of Ealing (25 005 970)
Statement Upheld Special educational needs 23-Mar-2026
Summary: The Council failed to secure two terms of Speech and Language Therapy and half a term of Occupational Therapy for Mrs X’s child, Y. The Council did secure Y’s swimming lessons and was not at fault. The Council has agreed to apologise and make a payment to remedy injustice caused to Mrs X and Y.
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London Borough of Southwark (25 006 551)
Statement Upheld Special educational needs 23-Mar-2026
Summary: We upheld a complaint from Miss B, that the Council failed to provide speech and language therapy, and occupational therapy, to her son after he began a college placement in October 2023. We found he suffered a loss of education provision as a result, which was an injustice. The Council accepted these findings and agreed to take action to remedy that injustice and improve its service.
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London Borough of Lambeth (25 006 875)
Statement Upheld Homelessness 23-Mar-2026
Summary: Miss D complains about the handling of her homelessness application and being awarded an incorrect qualifying date for the housing register. I have found some fault by the Council including delay, an insufficient personalised housing plan and an incorrect qualifying date. The Council has agreed to apologise to Miss D, correct the qualifying date and pay redress for avoidable distress.
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Statement Upheld Special educational needs 23-Mar-2026
Summary: The Council delayed issuing Mrs X’s son, Mr Y’s Education, Health and Care (EHC) Plan following mediation in May 2024 by 15 months. This led to a delay in putting an agreed Education Other Than At School (EOTAS) in place. The Council agreed to apologise and make a payment to recognise Mr Y’s loss of education during the 2024/25 academic year and the distress and uncertainty caused.
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London Borough of Barnet (25 007 262)
Statement Closed after initial enquiries Enforcement 23-Mar-2026
Summary: Mr X complained about the way the Council dealt with a planning application. We have discontinued our investigation because this is a late complaint and there is no good reason to use discretion to investigate.
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London Borough of Lambeth (25 007 411)
Statement Upheld Homelessness 23-Mar-2026
Summary: Miss B complained the Council has failed to complete repair works at her temporary accommodation. The Council was at fault. It has delayed carrying out repair works and failed to ensure they have been completed. It also delayed making a suitability decision and its communication was poor. Miss B suffered distress and frustration and spent time and trouble chasing the Council. She was also denied the opportunity to request a review. The Council has agreed to apologise to Miss B, ensure the repair works have been completed, make symbolic payments, and issue staff briefings.
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London Borough of Sutton (25 007 843)
Statement Not upheld School transport 23-Mar-2026
Summary: Mr X complained about how the Council handled his education transport request for his daughter, Y. Mr X said this meant he arranged and funded transport. The Council was not at fault.