Decision search
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Royal Borough of Windsor and Maidenhead Council (24 021 942)
Statement Closed after initial enquiries Highway repair and maintenance 18-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to take the Council to court.
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Lancashire County Council (24 006 256)
Statement Upheld Special educational needs 17-Mar-2025
Summary: Mrs B complained that the Council failed to deliver provisions in her child’s Education, Health and Care Plan. We found fault in the actions of the Council which caused Mrs B distress and her child to miss out on educational provision. The Council has agreed to pay Mrs B £300 for her own injustice and £1300 for the benefit of C’s education.
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Hertfordshire County Council (24 006 445)
Statement Upheld Special educational needs 17-Mar-2025
Summary: Mrs B complained that the Council had not ensured that her daughter received the specialist occupational therapy set out in her Education Health and Care Plan. There was fault by the Council. It has not provided the therapy and has not communicated with Mrs B about this properly. This has caused Mrs B distress and frustration and means her daughter has missed out on the provision she needs to support her at school. The Council has agreed to make symbolic payments to Mrs B, and share an action plan as to how it will make sure K gets the therapy she is entitled to.
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Rotherham Metropolitan Borough Council (24 007 589)
Statement Upheld Enforcement 17-Mar-2025
Summary: X complained about the Council’s handling of development which had an unacceptable impact on their homes. We found no fault causing injustice in how the Council granted planning permission for the development. But we found avoidable delay by the Council in dealing with X’s reports of breaches of planning control on the development site. We also found avoidable delay in the Council’s handling of X’s complaint about the development. To put matters right, the Council agreed to apologise to X for the frustration caused by its avoidable delays and to reach a final decision on unresolved enforcement issues. The Council also agreed to make a symbolic payment of £250 to Mrs Z as representative for X, in recognition of her avoidable time and trouble caused by delays in its complaints handling.
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Bury Metropolitan Borough Council (24 007 667)
Statement Not upheld Refuse and recycling 17-Mar-2025
Summary: There is no evidence of fault by the Council. It has investigated Miss X’s complaints about the placement of a commercial refuse bin but has reached a decision not to take action after considering all the facts.
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Bournemouth, Christchurch and Poole Council (24 007 678)
Statement Upheld Special educational needs 17-Mar-2025
Summary: Ms X complained the Council failed to complete the actions it agreed in mediation in relation to her daughter Y’s Education, Health and Care Plan. Ms X also complained the Council failed to provide a full-time education for Y since September 2022 and did not communicate with her properly. The Council was at fault and as a result Ms X was caused frustration and uncertainty and Y missed out on two terms of special educational provision. The Council will apologise to Ms X and pay her £5,300 to recognise the injustice caused to them both and provide evidence it has improved its service.
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Wealden District Council (24 008 716)
Statement Not upheld Planning applications 17-Mar-2025
Summary: Mr X complains on behalf of a local residents’ group that the Council did not have due regard to the Equality Act 2010 in its decisions to grant planning permission applications close to their homes. We find no fault with the Council’s decision-making.
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Gloucestershire County Council (24 009 263)
Statement Not upheld Assessment and care plan 17-Mar-2025
Summary: Ms X complained that the Council has refused to fund a residential placement out of area for her daughter, Miss Y. The Ombudsman does not find the Council to be at fault.
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London Borough of Lewisham (24 009 590)
Statement Not upheld Homelessness 17-Mar-2025
Summary: Mr X complained the Council failed to respond properly to his concerns about, or re-assess, the suitability of his temporary accommodation. We have not found fault by the Council.
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London Borough of Hammersmith & Fulham (24 009 667)
Statement Upheld Homelessness 17-Mar-2025
Summary: Mrs X complained the Council delayed completing a suitability review of her temporary accommodation. The Council was at fault as it significantly delayed completed a suitability review. It has already apologised and made a payment through its complaints’ procedure. It has agreed to provide an additional payment to acknowledge the frustration, uncertainty and delay in appeal rights caused by its delay. It has also agreed to remind staff that extensions to deadlines for review requests should be agreed and confirmed in writing.