Decision search
Your search has 53231 results
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London Borough of Hounslow (24 013 763)
Statement Upheld Homelessness 25-Aug-2025
Summary: On behalf of Miss X, Ms D complained the Council failed to offer Miss X suitable interim accommodation after accepting she had a priority need. The Council said Miss X owed rent for the interim accommodation, but Ms D said Miss X had never accepted or stayed at the property. Ms D also said the Council failed to provide temporary accommodation for Ms D when it accepted the main housing duty and communicated poorly. We have not found the Council at fault for offering unsuitable interim accommodation. We have found the Council at fault for not terminating the interim accommodation sooner, and for failing to offer Miss X temporary accommodation when it accepted the main housing duty. We have also found the Council at fault for its record-keeping and communication. The Council has agreed to apologise to Miss X and write-off some of the arrears Miss X accrued for the interim accommodation. The Council has also agreed to pay a symbolic financial remedy to recognise the avoidable uncertainty and frustration caused.
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Hampshire County Council (24 014 144)
Statement Upheld Special educational needs 25-Aug-2025
Summary: Mrs X complained about the Council’s handling of her child, Y’s, Education, Health and Care (EHC) Plan after moving into the Council’s area. This resulted in Y missing education and caused the family distress. The Council was at fault for failing to properly oversee the process when it received Y’s EHC Plan from another Local Authority, including missing key timescales, failing to keep Mrs X updated, and delay securing educational provision for Y. The Council offered a suitable financial remedy for Y’s missed educational provision and for the distress its faults caused.
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Milton Keynes Council (24 014 921)
Statement Upheld Special educational needs 25-Aug-2025
Summary: Mr B says the Council failed to identify a special school for his son when he moved into the area and failed to put in place enough hours of alternative provision while it looked for a school place. The Council began a prompt search for a school for Mr B’s son but only put limited education in place for him. That meant Mr B’s son missed out on education provision. An apology, payment to Mr B and reminder to officers is satisfactory remedy.
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North Lincolnshire Council (24 015 749)
Statement Not upheld Other 25-Aug-2025
Summary: Mr B complained that the Council had failed to take action to address safety concerns from heavy goods vehicles using roads near his property. It has also made contradictory statements about the safety of the road. We recognise the situation is not ideal, but we have not found fault with the Council’s actions.
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Bury Metropolitan Borough Council (24 016 020)
Statement Closed after initial enquiries Private housing 25-Aug-2025
Summary: We will not investigate this complaint about advice the complainant alleges the Council gave to his tenant. This is because there is insufficient evidence of fault by the Council and the complainant could take legal action.
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City of Bradford Metropolitan District Council (24 016 431)
Statement Upheld Disabled facilities grants 25-Aug-2025
Summary: Mrs X complained the Council incurred delays in considering her application for a Disabled Facilities Grant for her son. She also complained the Council did not properly consider her application. Mrs X said the Council’s actions caused avoidable distress to her son and the family. The Council is at fault as it incurred delays in the Disabled Facilities Grant process. It has agreed to provide an apology and a financial remedy to Mrs X.
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London Borough of Southwark (24 016 662)
Statement Upheld Allocations 25-Aug-2025
Summary: Miss X complained the Council delayed processing her housing application, request for medical priority and an additional bedroom. We found the Council was at fault causing Miss X distress and uncertainty. The Council has already apologised and backdated her priority banding. This is a sufficient remedy, and the Ombudsman cannot add anything further.
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Wiltshire Council (24 019 086)
Statement Upheld Drainage 25-Aug-2025
Summary: There was fault in the Council’s refusal to accept the recommendation of its own complaint investigator, to offer the complainant a payment to reflect the inconvenience he had experienced, because of the Council’s mishandling of his application for a flood recovery grant. The Council has now agreed to make this payment.
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Suffolk County Council (24 019 683)
Statement Not upheld Child protection 25-Aug-2025
Summary: Ms X and Mr Y complained about the actions of the Council when it investigated allegations made against Mr Y by a child. We have discontinued the investigation. This is because we cannot achieve the outcomes Ms X and Mr Y are seeking.
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Wigan Metropolitan Borough Council (24 019 985)
Statement Closed after initial enquiries Building control 25-Aug-2025
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.