Decision search
Your search has 52409 results
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London Borough of Barnet (25 004 693)
Statement Closed after initial enquiries Refuse and recycling 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about bin collections and harassment. Either further investigation would not lead to a different outcome or there is not enough evidence of fault to justify an investigation.
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London Borough of Barnet (25 004 746)
Statement Upheld Other 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the actions of the Council when she registered her father’s death. Further investigation would not lead to a different outcome.
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Kent County Council (25 005 138)
Statement Closed after initial enquiries School admissions 23-Jun-2025
Summary: We will not investigate Miss X’s complaint about a school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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Wigan Metropolitan Borough Council (25 005 865)
Statement Closed after initial enquiries Highway repair and maintenance 23-Jun-2025
Summary: We will not investigate Mrs B’s complaint that she suffered injuries due to the Council’s failure to maintain a pavement. This is because it is reasonable for Mrs B to take the Council to court.
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London Borough of Lambeth (24 000 994)
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register because there is insufficient evidence of fault to justify our involvement..
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Lancashire County Council (24 004 975)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mr X complained about how the Council reviewed and amended his Education Health and Care Plan. There was fault in how the Council failed to properly review Mr X’s plan between 2018 and 2022 and delayed amending his plan in preparation for his transfer to post-16 education. This caused Mr X to miss out on over a year of education and caused both him and his family members avoidable distress. The Council agreed to apologise, and pay Mr X, his brother and mother financial remedies.
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West Sussex County Council (24 005 674)
Statement Closed after initial enquiries Alternative provision 23-Jun-2025
Summary: We will not investigate this complaint about delay issuing an Education, Health and Care (EHC) Plan because the injustice is not significant enough and there is nothing more we could achieve.
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London Borough of Hillingdon (24 006 264)
Statement Closed after initial enquiries Homelessness 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation. It was reasonable for her to request a review of its suitability and to provide relevant medical evidence to support that request.
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Surrey County Council (24 007 210)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council failed to provide her child with a suitable education. The Council was at fault because it failed to arrange alternative education, secure the provision outlined in her education, health and care (EHC) Plan and delayed issuing the final EHC Plan following a review. The faults identified resulted in a loss of education, delayed appeal rights and avoidable distress. The Council has agreed to remedy the injustice caused by providing an apology and a payment for the loss of education, delay and uncertainty.
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Chelmsford City Council (24 012 027)
Statement Upheld Homelessness 23-Jun-2025
Summary: Mrs X complains the Council left her family in temporary accommodation that was unsuitable, despite accepting this following a suitability review. We have concluded our investigation and found the Council at fault for allowing the family to remain in unsuitable housing for nearly five months. This caused significant disruption and distress, particularly given the family’s vulnerabilities. The Council has agreed to our recommendations.