Decision search
Your search has 54124 results
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London Borough of Haringey (24 012 742)
Statement Closed after initial enquiries Allocations 27-Oct-2025
Summary: We will not investigate this complaint about how the Council considered Mr X’s housing priority. This is because there is insufficient evidence of fault to justify an investigation.
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Staffordshire County Council (24 016 560)
Statement Upheld Special educational needs 27-Oct-2025
Summary: Mr X complained the Council failed to comply with the statutory process for completing an annual review of his child’s Education, Health and Care Plan. We find the Council at fault for a delay in issuing the Education, Health and Care Plan. This delayed Mr X’s appeal rights and caused distress and frustration for the family. The Council has agreed to apologise, make a symbolic payment and complete service improvements to remedy the injustice caused.
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Wiltshire Council (24 018 755)
Statement Upheld Special educational needs 27-Oct-2025
Summary: Ms F complained the Council failed to deliver her daughter’s (Y) education as set out in her Education, Health and Care Plan, provided insufficient alternative provision, and communicated poorly. We did not find fault by the Council in how it reached its views about Y’s education and the amount of alternative provision it offered. It was at fault for some poor communication, which caused Ms F some distress and uncertainty. The Council agreed to apologise to acknowledge the impact this had on Ms F.
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North Yorkshire Council (24 019 401)
Statement Upheld Enforcement 27-Oct-2025
Summary: Mrs X complained about the Council’s handling of her report of a breach of planning control near her home. We found no fault in how the Council decided not to take enforcement action. But there was fault in both the Council’s poor communication with Mrs X and its complaints handling. To address the avoidable frustration and time and trouble caused by those faults, the Council agreed to apologise and make a symbolic payment to Mrs X.
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London Borough of Sutton (25 002 483)
Statement Closed after initial enquiries Allocations 25-Oct-2025
Summary: We will not investigate this complaint about a vacancy on the Council’s choice-based housing lettings system which Miss X says was incorrectly advertised. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Islington (25 007 062)
Statement Closed after initial enquiries Council house sales and leaseholders 25-Oct-2025
Summary: We will not investigate this complaint about the Council’s refusal to accept liability for damage to a property from tree roots and defective foundations constructed when it was Council-owned. Mr X is a private owner and this is a civil matter which can only be determined by the courts if no liability accepted under his insurance claim.
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Kirklees Metropolitan Borough Council (25 007 429)
Statement Closed after initial enquiries Special educational needs 25-Oct-2025
Summary: We will not investigate this complaint that the Council delayed taking appropriate action to implement the outcome of the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability). Our intervention would not add anything significant to the response the Council has already made or lead to a different outcome.
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Blackpool Borough Council (25 006 590)
Statement Closed after initial enquiries Special educational needs 24-Oct-2025
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for Mrs X’s child. This is because Mrs X appealed to the First-tier Tribunal (Special Educational Needs and Disability). This places the complaint outside our jurisdiction.
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Essex County Council (25 006 945)
Statement Closed after initial enquiries Special educational needs 24-Oct-2025
Summary: We will not investigate this complaint about failure to make special educational provision for the complainant’s daughter. Part of the complaint is late and there are no good reasons to investigate this aspect of it now. We cannot investigate the remaining aspects of the complaint because Mrs X has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability), and we cannot achieve the outcomes she is seeking.
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Great Yarmouth Borough Council (25 006 992)
Statement Closed after initial enquiries Noise 24-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s delay in investigating a noise complaint and its final decision. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.