Decision search
Your search has 52409 results
-
Brentwood Borough Council (24 013 123)
Statement Upheld Enforcement 23-Jun-2025
Summary: Mr C complained about the Council’s handling of a planning approval and planning enforcement of a development next to his home. We found fault by the Council as there were some unnecessary delays in the enforcement process, but it reached decisions it was entitled to make. The Council should apologise and make a symbolic payment to acknowledge the distress and uncertainty he experienced as a result. We did not investigate Mr C’s concerns about the planning approval as this was late.
-
London Borough of Lambeth (24 014 177)
Statement Upheld Allocations 23-Jun-2025
Summary: We found fault on Mr Y’s complaint about the Council failing to act on his reports of the condition of his temporary accommodation. Records were not made, retained, and checked about previous problems with the same property. It failed to carry out a housing needs assessment before he moved in or act promptly on his reports. Nor did it keep its suitability under review, and it failed to follow its own complaints procedure. The Council agreed to send Mr Y an apology for the failings, pay £3,850 as he lived in unsuitable accommodation, a symbolic £100 payment for increased electricity costs, and £400 for avoidable distress. It agreed to review procedures and remind officers of the need to keep temporary accommodation’s suitability under review.
-
Buckinghamshire Council (24 014 200)
Statement Not upheld Assessment and care plan 23-Jun-2025
Summary: Mr Y complains about the Council’s decision to fund a residential nursing home placement for his mother, rather than a package of domiciliary care. There is no evidence of fault in the Council’s assessment which calls the outcome into question. The Council is entitled to consider cost efficiency when deciding between suitable options to meet a person’s eligible care needs.
-
London Borough of Redbridge (24 014 685)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Ms X complained the Council delayed in completing a review of her child’s Education, Health, and Care Plan. The Council accepted it was at fault for the delay and apologised. Following our investigation it also agreed to provide a financial remedy to recognise the avoidable distress caused to Ms X by the delay, and issue a reminder to staff about statutory review timescales.
-
Buckland Care Limited (24 014 761)
Statement Upheld Residential care 23-Jun-2025
Summary: Mrs Y complains the Care Provider did not put proper safeguarding measures in place to protect Mrs X. Mrs Y says this caused her Mrs X physical harm, and meant she died sooner than expected. The Ombudsman finds the Care Provider at fault, which caused Mrs X and Mrs Y injustice. The Care Provider has agreed to apologise to Mrs Y and make a service improvement.
-
Lancashire County Council (24 015 110)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Miss X complained the Council failed to ensure her child received suitable education, at a suitable school placement, or the provision detailed in her child’s Education, Health and Care Plan. Miss X also complained the Council delayed reviewing and finalising her child’s Education, Health and Care Plan. We found fault with the Council delaying for 10 months outside the timescales in reviewing Miss X’s child’s EHC Plan. We also found fault with the Council failing to suitability consider its Section 19 duty, resulting in a loss of suitable education for Miss X’s child, for two full terms. The Council also delayed handling Miss X’s complaint by 11 weeks outside its complaint timescales. The Council agreed to apologise to Miss X and pay her £500 for the uncertainty caused by the delays in the EHC Plan review, £3,000 for her child’s potential missed education and £100 for the frustration and distress caused through the complaint handling delays.
-
Bournemouth, Christchurch and Poole Council (24 016 264)
Statement Upheld Child protection 23-Jun-2025
Summary: Ms X complained the Council failed to plan and provide support for her child, Y, when they reached adulthood and was due to leave Council care. The Council investigated Ms X's complaints under the statutory children’s complaints procedure without fault. However, it failed to provide an appropriate remedy to recognise the injustice the faults caused to Y, Ms X and Z (Ms X’s other child). The Council agreed to make symbolic payments to Y and Ms X to recognise the distress and uncertainty caused.
-
Environment Agency (24 016 384)
Statement Not upheld Other 23-Jun-2025
Summary: Mr X complains the Environment Agency (EA) failed to use their powers to clear a blockage in the River Lambourn during a period of flooding in the area. We found there was no fault by the EA.
-
Blackpool Borough Council (24 017 276)
Statement Closed after initial enquiries Domiciliary care 23-Jun-2025
Summary: We will not investigate this complaint about domiciliary care. Further investigation would not lead to a different outcome.
-
Central Bedfordshire Council (24 017 351)
Statement Not upheld Direct payments 23-Jun-2025
Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.