Decision search
Your search has 57388 results
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Three Rivers District Council (25 010 102)
Statement Closed after initial enquiries Trees 11-May-2026
Summary: We will not investigate Ms X’s complaint about maintenance of a Council-owned tree near her home. There is insufficient evidence of fault to warrant an investigation. If Ms X considers the Council liable for damage to her property, this is better considered by the Council’s insurers or the courts.
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Bristol City Council (25 011 279)
Statement Closed after initial enquiries Special educational needs 11-May-2026
Summary: We cannot investigate this complaint about the Council’s actions in deciding provision for Ms X’s child’s special educational needs. Ms X used her right of appeal to a tribunal about the provision specified by the Council, and the matters complained of are closely related to that.
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London Borough of Sutton (25 011 712)
Statement Upheld Other 11-May-2026
Summary: The Council acted in line with government guidance when it included Mrs Y’s property in her financial assessment and so it was not at fault. As there was a dispute about the value of Mrs Y’s share in the property, the Council should have got an independent valuation because guidance required it to. The failure to obtain an independent valuation was fault which caused uncertainty about the outcome of the Council’s financial assessment. The Council will apologise, arrange an independent valuation by the District Valuer Service and review the financial assessment once the valuation is available.
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Wigan Metropolitan Borough Council (25 011 803)
Statement Closed after initial enquiries Land 11-May-2026
Summary: We will not investigate this complaint about how the Council responded to requests for access to a public green. This is because further investigation would not lead to a different outcome.
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Oxfordshire County Council (25 013 145)
Statement Not upheld Other 11-May-2026
Summary: The Council was not at fault for its handling of Mr X’s complaint about its children’s social care service. Statutory guidance supports its decision not to consider a new complaint brought by Mr X part-way through the complaint procedure.
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Colchester City Council (25 014 519)
Statement Closed after initial enquiries Homelessness 11-May-2026
Summary: We will not investigate this complaint about the Council’s decision to end the interim accommodation duty. Any fault by the Council will not have caused enough injustice to Mr X to justify an investigation into his complaint. We will not investigate Mr X’s complaint about the Council ending the relief duty as it is reasonable to expect Mr X to have requested a review of the decision.
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Stroud District Council (25 014 557)
Statement Closed after initial enquiries Planning applications 11-May-2026
Summary: We will not investigate this complaint about the Council’s handling of reports of alleged breaches of planning control. This is because there is not enough evidence the Council is at fault to justify an investigation.
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Bury Metropolitan Borough Council (25 014 743)
Statement Closed after initial enquiries Child protection 11-May-2026
Summary: We will not investigate this complaint about the Council’s actions relating to a Looked After Child. The Council has already investigated the complaint under the three-stage Children Act 1989 complaint procedure, and it is unlikely we would find fault in the way it conducted that investigation or considered the findings.
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Dudley Metropolitan Borough Council (25 014 944)
Statement Closed after initial enquiries Council house sales and leaseholders 11-May-2026
Summary: We will not investigate this complaint about a Right to Buy dispute as Ms X could have taken her case to court.
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Royal Borough of Greenwich (25 015 286)
Statement Closed after initial enquiries Assessment and care plan 11-May-2026
Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.