Recent reports in this category are shown below:
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Leeds City Council (24 023 242)
Statement Not upheld Refuse and recycling 20-Jan-2026
Summary: We find no fault in the way the Council handled Mr X’s bin complaint and communications.
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Kent County Council (25 008 197)
Statement Closed after initial enquiries Drainage 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision not to fix a blocked water pipe. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now.
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Statement Closed after initial enquiries Trees 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision not to prune trees. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.
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Wokingham Borough Council (25 011 448)
Statement Closed after initial enquiries Refuse and recycling 20-Jan-2026
Summary: We will not investigate Mr X’s complaint about a missed refuse collection. This is because there is insufficient evidence of fault by the Council to warrant a further investigation by this office.
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Cumberland Council (25 012 329)
Statement Closed after initial enquiries Refuse and recycling 20-Jan-2026
Summary: We will not investigate this complaint about the Council moving to fortnightly refuse and recycling collections. Further investigation will not lead to a different outcome. Also we do not consider that two missed collections caused Mr X a significant personal injustice which warrants our involvement.
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London Borough of Southwark (25 011 316)
Statement Closed after initial enquiries Antisocial behaviour 19-Jan-2026
Summary: We will not investigate Miss X’s complaint about the Council’s response to anti-social behaviour. There is insufficient evidence of fault to justify investigating.
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Statement Closed after initial enquiries Refuse and recycling 19-Jan-2026
Summary: We will not investigate Ms X’s complaint about a bulky waste collection. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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West Berkshire Council (25 013 562)
Statement Closed after initial enquiries Refuse and recycling 19-Jan-2026
Summary: We will not investigate Ms X’s complaint about the Council’s decision to move to three-weekly general waste collections. This is because the law prevents us investigating something affecting most of the residents in the Council’s area.
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Westmorland and Furness Council (25 014 102)
Statement Closed after initial enquiries Trading standards 19-Jan-2026
Summary: We will not investigate this complaint about how the Council dealt with a complaint about an electricity meter. This is because there is not enough of evidence of fault to justify investigating.
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Hampshire County Council (25 023 589)
Statement Closed after initial enquiries Refuse and recycling 19-Jan-2026
Summary: We will not investigate this complaint about the Council’s waste recycling centre permit scheme. This is because there is not enough evidence of fault to justify an investigation.