Recent reports in this category are shown below:
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London Borough of Enfield (24 017 695)
Report Upheld Antisocial behaviour 15-Dec-2025
Summary: Mr M complained the Council has not responded in any meaningful way to his reports of anti-social behaviour (ASB) by his neighbour, a council tenant, which includes persistent screaming and shouting at unsociable hours, threats, odours coming from his property, and possible drug abuse. Mr M says he feels unsafe in his own home and is unable to have visitors. He considers the Council should evict the neighbour and ensure he receives care appropriate to his needs.
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London Borough of Newham (24 016 852)
Statement Upheld Refuse and recycling 02-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to collect waste from her property. We have upheld the complaint and the Council has agreed to take appropriate action. It would therefore not be proportionate to investigate.
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High Peak Borough Council (25 013 815)
Statement Closed after initial enquiries Cemeteries and crematoria 02-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to honour the original rate Mr X was offered for a burial plot. This is because an investigation would not provide Mr X with a different outcome.
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Chelmsford City Council (25 019 340)
Statement Closed after initial enquiries Refuse and recycling 02-Dec-2025
Summary: We will not investigate Mrs B’s complaint about a missed refuse collection. This is because Mrs B has not suffered a significant injustice which would justify our involvement.
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Birmingham City Council (25 008 862)
Statement Closed after initial enquiries Pollution 01-Dec-2025
Summary: We will not investigate Mrs X’s complaint about pollution and odours in her home. The complaint has been made late, and it would have been reasonable for Mrs X to complain sooner.
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Statement Closed after initial enquiries Trees 01-Dec-2025
Summary: We will not investigate the Council’s response to Miss X’s complaint about trees overhanging the complainant’s property. This is because there is not enough evidence of fault with the Council’s response.
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London Borough of Enfield (25 018 970)
Statement Closed after initial enquiries Other 01-Dec-2025
Summary: We will not investigate this complaint the Council wrongly issued a fixed penalty notice for littering. The Council has cancelled the Notice. Further investigation by the Ombudsman will not lead to a different outcome.
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Coventry City Council (25 003 417)
Statement Upheld Refuse and recycling 28-Nov-2025
Summary: Mrs X complained the Council continually failed to collect her green waste bin. We find the Council at fault for missed collections and not monitoring the collections as it said it would, causing avoidable inconvenience and frustration to Mrs X. We recommend the Council apologises and reviews its collection monitoring procedures.
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Statement Closed after initial enquiries Trees 28-Nov-2025
Summary: We will not investigate Miss X’s complaint that her car was damaged by a Council owned tree. This is because it is reasonable to expect Miss X to seek a remedy in court.
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Bedford Borough Council (25 007 826)
Statement Closed after initial enquiries Antisocial behaviour 27-Nov-2025
Summary: We will not investigate Mr X complaint about the Council’s response to his neighbour’s antisocial behaviour. The Complaint is late. We will also not investigate Mr X’s complaint about discrimination by the Council. There is insufficient evidence of fault to justify investigating.