Bury Metropolitan Borough Council (24 016 941)

Statement Upheld Refuse and recycling 05-Aug-2025

Summary: Mr B complained the Council has repeatedly left his bins blocking access to his driveway after collections, despite assuring him this would be resolved. The Council was at fault. It continued to leave Mr B’s bins blocking his driveway, after agreeing to leave them elsewhere. It also demonstrated poor record-keeping by not evidencing how and when it monitored his collections and carried out site visits. Because of the fault, Mr B could not safely access his driveway on several occasions; he suffered frustration and uncertainty; and it meant he continued to contact the Council to report the issue. The Council will issue a staff briefing and review its collection monitoring procedures.

Westmorland and Furness Council (24 019 792)

Statement Upheld Refuse and recycling 05-Aug-2025

Summary: Ms B complained the Council delayed providing her with domestic waste bins which meant she had to pay for a commercial waste collection while also paying council tax. The Council has agreed to refund the amount Ms B paid for the commercial waste collection. That is a satisfactory remedy and I therefore do not intend to pursue the complaint further.

London Borough of Haringey (24 019 953)

Statement Upheld Antisocial behaviour 05-Aug-2025

Summary: Mr X complained the Council failed to take sufficient action in response to his complaint about noise and anti-social behaviour from his neighbour’s property. There were faults by the Council with how it dealt with Mr X’s concerns, its poor communication with him and its delays with its complaint handling. This caused injustice to Mr X. The Council will take action to remedy the injustice caused.

North East Lincolnshire Council (25 001 519)

Statement Closed after initial enquiries Licensing 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about a Council decision to amend its taxi licencing policy. There is insufficient evidence of fault to warrant an investigation.

Welwyn Hatfield Borough Council (25 002 110)

Statement Closed after initial enquiries Noise 05-Aug-2025

Summary: We will not investigate this complaint about the way the Council handled Mx Z’s complaints about noise nuisance. This is because the claimed injustice is not significant enough to warrant our involvement.

South Tyneside Metropolitan Borough Council (25 002 682)

Statement Closed after initial enquiries Antisocial behaviour 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council’s complaints handling or a data breach by an officer because further investigation would not lead to a different outcome.

Runnymede Borough Council (25 006 387)

Statement Closed after initial enquiries Cemeteries and crematoria 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about the fee the Council charged for an interment. This is because there is not enough evidence of fault by the Council to warrant an investigation.

Crawley Borough Council (25 003 581)

Statement Closed after initial enquiries Antisocial behaviour 05-Aug-2025

Summary: We will not investigate this complaint the Council taking insufficient enforcement action against her neighbour’s anti-social behaviour. This is because we are unlikely to find evidence of fault.

Halton Borough Council (24 011 513)

Statement Upheld Drainage 04-Aug-2025

Summary: Mrs X complained the Council failed to carry out drainage works on land near her property and failed to provide updates. The Council has started further drainage works but these have taken longer than the 14 days indicated and are still not complete causing frustrating as Mrs X’s garden is subject to regular flooding making it unusable. There is fault in the Council failing to communicate with Mrs X and provide regular updates as well as failing to provide information about how to make an insurance claim. A remedy including a symbolic payment is agreed.

Manchester City Council (25 003 086)

Statement Closed after initial enquiries Health and safety 04-Aug-2025

Summary: We will not investigate Mr X’s complaint about unsafe street furniture in a public space. There is insufficient evidence of fault in the Council’s actions to warrant an investigation.