Wirral Metropolitan Borough Council (25 019 806)

Statement Closed after initial enquiries Refuse and recycling 21-Apr-2026

Summary: We will not investigate this complaint about where the Council requires refuse bins to be presented for collection. There is insufficient evidence of fault in the way the Council reached its decision on the collection arrangement.

Milton Keynes Council (25 019 965)

Statement Upheld Refuse and recycling 21-Apr-2026

Summary: We will not investigate this complaint about the way the Council’s waste collection contractor left bins at the entrance to his home. We cannot add to the previous investigation completed by the Council.

Adur District Council (25 021 871)

Statement Closed after initial enquiries Refuse and recycling 21-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council erroneously removed his refuse bin or its response to his concerns about a refuse officer. The Council apologised and replaced the bin. An investigation is unlikely to achieve anything else. We will not investigate Mr X’s complaint about the size of the replacement bin because there is insufficient evidence of fault. We will not investigate the Council’s complaints handling because the tests in our Assessment Code are not met.

Havant Borough Council (26 000 447)

Statement Closed after initial enquiries Trees 21-Apr-2026

Summary: We will not investigate Mr B’s complaint that part of his property was damaged by a Council-owned tree. This is because it is reasonable for Mr B to pursue his compensation claim at court.

London Borough of Harrow (25 017 734)

Statement Closed after initial enquiries Antisocial behaviour 20-Apr-2026

Summary: We will not investigate this complaint about the Council’s alleged historic failures, claims of personal injury, and nuisances coming from a neighbouring property. This is because parts of the complaint are late, it is reasonable for Miss X to pursue her compensation claim in court, and we could not otherwise achieve more than the Council has already done to improve current conditions.

Leicester City Council (25 019 967)

Statement Closed after initial enquiries Licensing 20-Apr-2026

Summary: We will not investigate this complaint about the Council’s refusal to refund a fee paid by Mr X in error regarding a taxi licence renewal. This is because it is unlikely we will find fault by the Council.

Basingstoke & Deane Borough Council (25 019 986)

Statement Closed after initial enquiries Trees 20-Apr-2026

Summary: We will not investigate this complaint about the Council’s refusal to prune trees in its ownership as it is unlikely we will find fault by the Council.

Leeds City Council (25 020 692)

Statement Closed after initial enquiries Refuse and recycling 20-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council manages its recycling centre. This is because there are other bodies better placed to consider Mr X’s concerns, we would not be able to add to the Council’s response and there is insufficient evidence of fault by the Council.

London Borough of Bexley (25 026 859)

Statement Closed after initial enquiries Trees 20-Apr-2026

Summary: We will not investigate most of Mr X’s complaint about damage caused to his property by Council contractors because it is reasonable to expect Mr X to take the matter to court to achieve the outcome he seeks. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

East Sussex County Council (25 010 436)

Statement Closed after initial enquiries Other 19-Apr-2026

Summary: We will not investigate this complaint about the Council’s actions relating to drainage and a culvert running off a neighbouring property. Part of the complaint is late and there are no good reasons to consider it now. And of the part that is not late, there is insufficient evidence of fault which would warrant an investigation. Additionally, Mr X could seek a civil remedy in the courts if he believes the drainage poses a risk to his property.