Wychavon District Council (25 005 702)

Statement Upheld Antisocial behaviour 24-Feb-2026

Summary: Mr and Mrs X complain the Council did not deal properly with anti-social behaviour (ASB), causing avoidable distress and economic loss. The Council did not deal properly with reported ASB. Mr and Mrs X suffered avoidable distress. The Council should make a symbolic payment to Mr and Mrs X.

Central Bedfordshire Council (25 005 839)

Statement Closed after initial enquiries Noise 24-Feb-2026

Summary: We will not investigate Mrs F’s complaint about the Council’s handling of her noise nuisance reports and her complaint about the matter. There is not enough evidence of fault to justify investigating and it is not a good use of public resources to investigate complaints about complaint procedures alone.

South Hams District Council (25 010 964)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate this complaint about the Council failing to investigate a statutory nuisance about rats. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Harrow (25 013 285)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate this complaint about whether the Council is following its biodiversity action plan in relation to a parks space. The injustice is not significant enough to warrant investigation.

Manchester City Council (25 014 831)

Statement Closed after initial enquiries Refuse and recycling 24-Feb-2026

Summary: We will not investigate this complaint about bin capacity for household waste. There is not enough evidence of fault by the Council because it is providing waste capacity in line with its policy.

London Borough of Redbridge (25 014 966)

Statement Closed after initial enquiries Refuse and recycling 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s waste collection service. This is because the Council has taken suitable action in response to Mr X’s complaint and further investigation would not lead to a different outcome.

Buckinghamshire Council (25 014 004)

Statement Closed after initial enquiries Other 24-Feb-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his skip licence applications and his complaint about the matter. There is not enough evidence of fault to justify investigating and it is unlikely our involvement would lead to a different outcome. It is not a good use of public resources to investigate complaints about complaint procedures alone.

Devon County Council (25 006 357)

Statement Not upheld Drainage 23-Feb-2026

Summary: Mr X complained the Council failed to repair a blocked drain over a prolonged period. We have found the Council acted in accordance with its published policy on drain maintenance. We have not therefore found the Council acted with fault.

London Borough of Hounslow (25 013 757)

Statement Closed after initial enquiries Antisocial behaviour 23-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to provide reports on noise nuisance and fire safety to support her legal claim against her social housing landlord. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Camden (25 014 288)

Statement Closed after initial enquiries Licensing 23-Feb-2026

Summary: We will not investigate X’s complaint about a House in Multiple Occupation licence issued by the Council. X had a right of appeal to the First-Tier Tribunal about this issue, and it would be reasonable to expect him to have used it.