Ribble Valley Borough Council (22 000 924)
Report Upheld Other 14-Jul-2022
Summary: The Equality Act 2010 requires those who provide services to the public to consider making reasonable adjustments for individuals with disabilities. Mr X has a disability, and in an investigation we completed in April 2021 we found fault in the way the Council dealt with him. We recommended a remedy because the Council had no system in place to show it: asked individuals about whether reasonable adjustments for disabilities were needed to allow access to its services; considered requests for adjustments and decided what changes would be reasonable for it to make; kept records of its decisions, so that its officers are aware of adjustments they needed to make; We found fault and the Council agreed to carry out our recommendations, but it did not carry out all of them. The Council did eventually provide us with details of its new policy, but this took more than a year to arrive and only happened after frequent and numerous reminders. Despite further reminders, the Council has not yet provided evidence that it has complied with the remaining recommendations. We still have no evidence to show: the Council has a system to keep records of its decisions on reasonable adjustments; and its officers are aware of the Council's legal obligations and act in accordance with them. As a result, we have decided to use our powers to issue this public interest report for the Council's non-compliance with our recommendations.
Birmingham City Council (20 011 230)
Report Upheld Refuse and recycling 01-Nov-2021
Summary: Mrs X complained the Council has consistently failed to return the communal bins serving her block of flats to the correct area since the summer of 2020. Mrs X states the bins are very heavy and she struggles to move them back to their collection point, particularly in the winter, when there is snow or ice.
Luton Borough Council (19 018 711)
Report Upheld Antisocial behaviour 05-Oct-2021
Summary: Miss X complained that the Council did not consider using all its powers when it investigated her complaints about anti-social behaviour by a neighbour.
Calderdale Metropolitan Borough Council (20 010 189)
Report Upheld Noise 02-Sep-2021
Summary: Miss X complained about the Council's delay investigating her complaints of noise nuisance and waste build up on a neighbouring property. She said her and her partner have suffered unbearable noise and vibrations from the loud music, and that the waste attracts pests.
Bristol City Council (20 007 915)
Report Upheld Refuse and recycling 30-Mar-2021
Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.
Environmental Services and Public Protection and Regulation - refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573 ).
Environmental Services and Public Protection and Regulation - noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council's poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308 ).
Bristol City Council (20 007 914)
Report Upheld Noise 30-Mar-2021
Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.
Environmental Services and Public Protection and Regulation - refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573 ).
Environmental Services and Public Protection and Regulation - noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council's poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308 ).
London Borough of Barking and Dagenham (18 018 324)
Report Upheld Health and safety 15-Jan-2021
Summary: Mrs D complains the Council failed to take appropriate action after she raised concerns of a cancer cluster in her neighbourhood.
Report Upheld Refuse and recycling 19-Mar-2020
Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.
Report Upheld Refuse and recycling 12-Mar-2020
Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.