Shropshire Council (24 014 478)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council damaging her garden waste bin and refusing to replace it free of charge. This is because there is not enough evidence of fault by the Council and any injustice is not significant enough to warrant an investigation.

Bassetlaw District Council (25 000 002)

Statement Closed after initial enquiries Antisocial behaviour 07-Oct-2025

Summary: We will not investigate this complaint about the Council’s response to reports of anti-social behaviour. This is because there is no worthwhile outcome achievable.

North East Lincolnshire Council (25 000 045)

Statement Upheld Pollution 07-Oct-2025

Summary: Mr X complained about the Council’s handling of its investigation into his reports of a light nuisance. He also complained about how it responded to his complaint about a neighbour’s parked vehicle. We find the Council at fault for failing to serve an abatement notice when it had identified a statutory light nuisance. It was also at fault for poor complaint handling and communication. This has caused Mr X significant frustration and distress, and he has spent considerable time and trouble trying to resolve the situation. The Council has agreed to apologise, pay a financial remedy to Mr X, and make service improvements.

Gloucester City Council (25 006 966)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to remove domestic bins from Ms X’s local area. This is because an investigation would be unlikely to find fault with the Council’s actions.

Walsall Metropolitan Borough Council (25 007 039)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate Ms X’s complaint about a partially missed refuse collection. This is because the matter has not caused Ms X any significant personal injustice which is serious enough to warrant an investigation.

London Borough of Hillingdon (25 008 113)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We cannot investigate this complaint about the Council’s decision to introduce an annual fee for collecting garden waste. This is because it is a decision taken by the Council that affects all or most of the people in the Council’s area.

Gedling Borough Council (25 010 052)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to collect her garden waste on one occasion in July 2025. The claimed injustice is not significant enough to warrant an investigation.

Milton Keynes Council (25 013 957)

Statement Closed after initial enquiries Refuse and recycling 07-Oct-2025

Summary: We will not investigate Mr B’s complaint about the Council emptying a bin he had not put out for collection. This is because Mr B has not suffered a serious or significant injustice which would justify our involvement.

London Borough of Barnet (24 014 978)

Statement Not upheld Refuse and recycling 06-Oct-2025

Summary: Mr X complained the Council acted disproportionately when it issued him with a fixed penalty notice (FPN) for fly-tipping. We have not found the Council at fault for the procedure it followed when issuing the FPN to Mr X. We cannot therefore question the Council’s decision.

Walsall Metropolitan Borough Council (25 000 634)

Statement Closed after initial enquiries Noise 06-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of a noise nuisance complaint. This is because there is insufficient evidence of fault in how the Council considered the matter.