London Borough of Ealing (24 009 043)

Statement Not upheld Other 27-May-2025

Summary: Mr X complained that the Council failed to properly consider complaints he made of an odour nuisance. He also complained that officers abused and mis-treated him. We found no fault in the Council’s actions and no evidence that officers abused or mis-treated Mr X.

Manchester City Council (24 023 466)

Statement Upheld Refuse and recycling 27-May-2025

Summary: We will not investigate this complaint about a missed bulky waste collection because the Council has agreed to make a refund.

Walsall Metropolitan Borough Council (25 000 874)

Statement Closed after initial enquiries Trees 27-May-2025

Summary: We will not investigate Mrs C’s complaint about two Council trees next to her home. This is because it is reasonable for Mrs C to take the Council to court if needed about the damage to her property. An investigation solely into nuisance caused by leaf fall is not justified.

Birmingham City Council (24 008 173)

Statement Closed after initial enquiries Antisocial behaviour 22-May-2025

Summary: We will not investigate this complaint about the Council’s handling of reports of anti-social behaviour made by Mr X about his neighbour. This is because we are unlikely to find evidence of fault, and further investigation would not lead to a different outcome.

City of Bradford Metropolitan District Council (25 001 139)

Statement Closed after initial enquiries Trees 22-May-2025

Summary: We will not investigate this complaint about the Council’s refusal of Mr X’s request to cut back protected trees. This is because it was reasonable to expect him to appeal to the Planning Inspector. And we will not separately investigate the associated complaints about delay and the quality of the Council’s customer service, as it would not be proportionate, when we are not investigating the main complaint.

London Borough of Croydon (24 012 078)

Statement Upheld Refuse and recycling 21-May-2025

Summary: Mrs X complained the Council provided an inadequate refuse service for her clinical waste. The Council was at fault for poor record keeping, failing to investigate Mrs X’s concerns appropriately and for providing inaccurate information about changes to its service. This caused Mrs X avoidable frustration and uncertainty for which the Council will apologise and pay £150. It will also update the information available to residents on what waste can go in general waste bins.

Birmingham City Council (24 017 074)

Statement Closed after initial enquiries Licensing 21-May-2025

Summary: We will not investigate Miss X’s complaint about how the Council responded to her reports of noise and other nuisance. It is unlikely we would find fault in the Council’s actions.

London Borough of Tower Hamlets (24 005 075)

Statement Upheld Antisocial behaviour 21-May-2025

Summary: There was fault in the way the Council responded to the complainant’s reports of anti-social behaviour (ASB) in her building. The Council did not give proper consideration to the complainant’s needs or to its full toolkit of powers for tackling ASB, did not follow its own ASB policy as a landlord, made a series of errors in undertaking an ASB case review, and delayed updating its risk assessment of the complainant and responding to her formal complaint. This caused distress and frustration to the complainant, for which the Council has agreed to apologise and offer a financial remedy. The Council has also agreed to undertake a new ASB case review and circulate guidance to relevant staff on the ASB case review process.

Bristol City Council (24 021 042)

Statement Closed after initial enquiries Refuse and recycling 21-May-2025

Summary: We will not investigate this complaint about missed recycling collections. The Council has apologised to the complainant and taken steps to improve the service. We consider further investigation will not lead to a different outcome.

Royal Borough of Kingston upon Thames (24 021 130)

Statement Closed after initial enquiries Noise 21-May-2025

Summary: We will not investigate this complaint about the Council’s investigation into reported noise nuisance coming from a nearby business premises. The Council has taken reasonable steps to investigate the matter, and it is unlikely we would find evidence of fault in the Council’s actions.