Stockport Metropolitan Borough Council (25 008 027)

Statement Closed after initial enquiries Refuse and recycling 17-Feb-2026

Summary: We will not investigate this complaint about missed bin collections. There is not enough evidence of fault in the Council’s actions, so further investigation would not lead to a different outcome.

Calderdale Metropolitan Borough Council (25 008 252)

Statement Upheld Refuse and recycling 17-Feb-2026

Summary: Ms D says the Council failed to provide her with an assisted collection for household waste at a property she owned but did not occupy. I have not found fault in the assisted collection matter. There was around five weeks delay logging Ms D’s complaint, but the Council has already acknowledged that error and apologised. There is no outstanding injustice to Ms D.

City of Wolverhampton Council (25 013 971)

Statement Closed after initial enquiries Refuse and recycling 17-Feb-2026

Summary: We will not investigate this complaint about assisted bin collections. The complainant says she stored waste in her property for two weeks when she could not access her bin. Although this is unpleasant and inconvenience it is not enough injustice to justify our involvement.

London Borough of Hillingdon (25 012 883)

Statement Closed after initial enquiries Antisocial behaviour 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision relating to Miss X’s report of a high hedge. The Council investigated the report and decided it could not take any action. It is unlikely we would find any fault in its decision.

Havant Borough Council (25 013 318)

Statement Closed after initial enquiries Trees 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s monitoring and response to reports of a contravention of a tree preservation order. A complaint about these matters is now late and there are no good reasons why it could not have been made to us sooner. Other parts of the complaint are premature, and it would be reasonable to allow the Council to consider them.

Bristol City Council (25 013 721)

Statement Closed after initial enquiries Drainage 17-Feb-2026

Summary: We will not investigate this complaint about the Council’s response to Mr X’s concerns about a culvert. This is because there is not enough evidence of fault to warrant an investigation.

London Borough of Waltham Forest (25 027 159)

Statement Closed after initial enquiries Trees 17-Feb-2026

Summary: We will not investigate Ms B’s complaint that her car was damaged by a fallen tree which the Council had failed to maintain. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.

Walsall Metropolitan Borough Council (25 006 115)

Statement Upheld Refuse and recycling 16-Feb-2026

Summary: Mr X complained on behalf of his relatives that the Council wrongly refused to provide larger refuse bins based on inaccurate information. He also complained the Council failed to escalate his concerns. We found fault in the Council’s decision-making process. This caused undue distress to Mr X and his relatives. The Council has agreed actions to remedy the injustice caused.

London Borough of Haringey (25 011 201)

Statement Closed after initial enquiries Other 16-Feb-2026

Summary: We will not investigate this complaint about how the Council handled Mr X’s concerns about littering and street cleanliness. The claimed injustice is not significant enough to warrant our involvement. In any case, further investigation by us would not lead to a different outcome.

Warwick District Council (25 013 944)

Statement Closed after initial enquiries Noise 13-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to properly respond to Mrs X’s reports of noise nuisance. This is because there is not enough evidence of fault to justify investigating.