London Borough of Waltham Forest (25 008 275)

Statement Upheld Antisocial behaviour 12-May-2026

Summary: Mr X complained on behalf of Ms Y and Mr Z about how the Council dealt with its investigation into complaints about an alleged noise disturbance from their property which was submitted by their neighbour. There was fault by the Council for its failure to decide whether a statutory noise nuisance existed. The Council will take action to remedy the injustice caused.

Preston City Council (25 009 181)

Statement Closed after initial enquiries Refuse and recycling 12-May-2026

Summary: We will not investigate this complaint about waste collection. We are satisfied with the actions the Council proposes to take, and the injustice is not significant enough to justify our further involvement.

Cornwall Council (25 019 262)

Statement Closed after initial enquiries Health and safety 12-May-2026

Summary: We will not investigate this complaint about the Council’s Trading Standards actions and decision making because any injustice is not significant enough to justify our involvement.

Southend-on-Sea City Council (25 020 266)

Statement Closed after initial enquiries Refuse and recycling 12-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. The Council agreed to allow X to continue using sacks with an assisted collection, so there is nothing further we could achieve by investigating the matter.

Tunbridge Wells Borough Council (25 020 591)

Statement Closed after initial enquiries Noise 12-May-2026

Summary: We will not investigate Miss X’s complaint about how the Council investigated her complaint about noise from a nearby business premises. There is not enough evidence of Council fault to warrant us investigating. Further investigation of an officer’s behaviour during a visit would not lead to a different outcome.

Durham County Council (25 020 978)

Statement Closed after initial enquiries Other 12-May-2026

Summary: We will not investigate this complaint about the Council’s decision to remove Mr X’s car from the road and issue a Fixed Penalty Notice. We consider that further investigation will not lead to a worthwhile outcome.

London Borough of Lambeth (25 021 182)

Statement Closed after initial enquiries Refuse and recycling 12-May-2026

Summary: We will not investigate Miss X’s complaint about refuse workers emptying the contents of her neighbour’s bin into her own bin before they are being emptied. This is because we do not consider Miss X has not suffered a significant injustice.

Bury Metropolitan Borough Council (25 023 049)

Statement Closed after initial enquiries Refuse and recycling 12-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s response to her complaint about local residents leaving their wheelie bins on a car park in front of her property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Birmingham City Council (26 002 630)

Statement Closed after initial enquiries Trees 12-May-2026

Summary: We will not investigate Mr B’s complaint that a Council-owned tree has damaged his fence. This is because this complaint is late and it is reasonable for Mr B to take the Council to court.

Three Rivers District Council (25 010 102)

Statement Closed after initial enquiries Trees 11-May-2026

Summary: We will not investigate Ms X’s complaint about maintenance of a Council-owned tree near her home. There is insufficient evidence of fault to warrant an investigation. If Ms X considers the Council liable for damage to her property, this is better considered by the Council’s insurers or the courts.