London Borough of Enfield (24 018 710)

Statement Upheld Refuse and recycling 02-Sep-2025

Summary: We upheld a complaint from Mr C, finding he experienced repeated problems with waste collection over a thirteen month period. This caused him injustice as he experienced avoidable inconvenience and frustration. The Council accepted these findings. At the end of this statement we set out the action it has agreed to remedy that injustice.

Manchester City Council (24 022 309)

Statement Upheld Refuse and recycling 02-Sep-2025

Summary: Miss X complained the Council failed to escalate the issue with bin collections at her property. She says the Council failed to collect the bins on several occasions and this impacted her by causing health and safety concerns around her property. We found the Council should apologise to Miss X and make payment to her to recognise the distress and frustration caused.

Northumberland County Council (25 004 731)

Statement Closed after initial enquiries Licensing 02-Sep-2025

Summary: We will not investigate this complaint about an application for a taxi licence. This is because there is insufficient evidence of injustice.

Greater Manchester Combined Authority (25 004 400)

Statement Closed after initial enquiries Refuse and recycling 01-Sep-2025

Summary: We will not investigate this complaint that the Council breached the complainant’s rights by searching his rubbish bags at a household waste and recycling centre. This is because there is insufficient evidence of fault by the Council.

Stoke-on-Trent City Council (25 006 669)

Statement Closed after initial enquiries Other 01-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for fly tipping. This is because Mrs X can raise a defence against the issuing of the notice in court if she considers it was wrongly issued.

Birmingham City Council (24 018 222)

Statement Upheld Refuse and recycling 31-Aug-2025

Summary: Mr X complained the Council has repeatedly failed to collect his recycling waste as scheduled since July 2024. We found the Council’s repeated failure to collect Mr X’s recycling when collecting his neighbours’ is fault. This fault has caused Mr X frustration and inconvenience. The Council will apologise and make a payment to Mr X.

London Borough of Waltham Forest (24 018 687)

Statement Closed after initial enquiries Trees 31-Aug-2025

Summary: We will not investigate this complaint about damage by a Council owned tree to the complainant’s property. It is reasonable to expect the complainant to go to court.

Chelmsford City Council (24 013 658)

Statement Not upheld Pollution 31-Aug-2025

Summary: Mr X complained about the Council’s investigation into dust nuisance from a nearby business. The Council investigated Mr X’s concerns without fault. It was satisfied the business has taken all reasonable steps to mitigate the dust and that no statutory nuisance exists.

Birmingham City Council (24 015 217)

Statement Upheld Refuse and recycling 31-Aug-2025

Summary: Mr X complained the Council has failed to provide a replacement pod for his recycled paper and cardboard despite first requesting this in April 2022. He also complained the collection crew damaged his recycling bin in December 2024 and the Council has failed to replace it. We found the significant delay in providing a replacement pod amounts to fault. The Council will apologise and make a payment to Mr X.

Lincolnshire County Council (24 021 587)

Statement Not upheld Refuse and recycling 31-Aug-2025

Summary: Mr and Mrs X complained the Council-run recycling centre refused entry to Mr X despite him holding a van permit, failed to provide any support or an alternative solution to dispose of their large household items and poorly handled their case. We ended our investigation into this complaint as we are unlikely to find fault causing a significant injustice. Additionally, we could not add to the Council’s investigation or achieve anything further.