London Borough of Barnet (24 018 303)

Statement Closed after initial enquiries Noise 01-Apr-2025

Summary:Ms X complained about noise from a nearby construction site. She said the Council failed to:

Norwich City Council (24 019 337)

Statement Closed after initial enquiries Refuse and recycling 01-Apr-2025

Summary: We will not investigate this complaint about problems with the complainant’s garden waste renewal in 2024. This is because there is insufficient evidence of injustice.

Wakefield City Council (24 020 462)

Statement Closed after initial enquiries Trading standards 01-Apr-2025

Summary: We will not investigate this complaint about trading standards because there is not enough evidence of fault to justify investigating.

Durham County Council (24 021 215)

Statement Closed after initial enquiries Trading standards 01-Apr-2025

Summary: We will not investigate this complaint about trading standards because it is late with no good reason to exercise discretion to investigate it now.

London Borough of Haringey (24 022 334)

Statement Closed after initial enquiries Trees 01-Apr-2025

Summary: We will not investigate Mrs X’s complaint that a Council owned tree damaged her shed. This is because it is reasonable for her to take the matters complained about to court.

Broadland District Council (24 015 776)

Statement Closed after initial enquiries Licensing 01-Apr-2025

Summary: We will not investigate this complaint about the Council's handling of a licensing variation application as Mr X is not caused a level of injustice, from any alleged Council fault, that would warrant our involvement.

City of York Council (24 017 559)

Statement Closed after initial enquiries Trees 31-Mar-2025

Summary: We will not investigate this complaint about the Council charging the complainant for removing wood from his fallen tree from the highway. We cannot decide whether the Council is liable for the cost. This is a matter for the Council’s insurer or the courts. Also, we will not investigate a complaint that the Council has failed to provide information. It is reasonable to expect Mr X to complain to the Information Commissioner’s Office on this point.

Birmingham City Council (24 022 246)

Statement Closed after initial enquiries Refuse and recycling 31-Mar-2025

Summary: We cannot investigate Ms X’s complaint about the Council’s failure to collect waste bins for over five weeks. This is because we have no jurisdiction to investigate matters which affect all or most people in the Council’s area.

London Borough of Haringey (24 009 764)

Statement Upheld Antisocial behaviour 31-Mar-2025

Summary: Miss F complained the Council did not take effective action to resolve anti-social behaviour she was experiencing from a neighbouring property. The Council was at fault, because it misunderstood its legal jurisdiction on several relevant points, which caused uncertainty. The Council should apologise and offer to pay Miss F a financial remedy to reflect this, and implement improvements to its service.

East Lindsey District Council (24 012 340)

Statement Not upheld Other 31-Mar-2025

Summary: Mr X complained that he was unable to challenge a Fixed Penalty Notice because of fault on the part of an Enforcement Agency contracted by the Council. We found no fault by the Enforcement Agency or the Council. Another agency is better placed to deal with Mr X’s complaints about data retention and deletion.