Epping Forest District Council (24 019 048)

Statement Closed after initial enquiries Noise 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about how the Council dealt with a noise nuisance from a neighbouring business. This is because the complaint is made late, and I see no good reason why it could not have been made sooner.

Birmingham City Council (24 019 486)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to prevent her neighbour from blocking a pathway with their refuse bins. This is because any injustice caused to Mrs X is not significant enough to warrant our involvement.

London Borough of Hounslow (24 019 608)

Statement Closed after initial enquiries Noise 22-Apr-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s actions in relation to complaints about noise from a nearby restaurant. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Dover District Council (24 021 373)

Statement Closed after initial enquiries Other 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s response after Mrs X reported trees and bamboo in her neighbour’s garden. This is because there is insufficient evidence of fault by the Council.

Royal Borough of Greenwich (24 021 998)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to remove her bulky waste she paid to have collected or about the Council’s communication. This is because the Council apologised, refunded Mrs X, and made service improvements. An investigation by the Ombudsman is unlikely to achieve anything further.

Devon County Council (24 022 498)

Statement Closed after initial enquiries Refuse and recycling 22-Apr-2025

Summary: We will not investigate this complaint that the Council will not allow the complainant to use his sign-written van to take waste to the Household Waste and Recycling Centre. This is because there is insufficient evidence of fault by the Council.

Coventry City Council (24 014 365)

Statement Upheld Refuse and recycling 21-Apr-2025

Summary: Miss X complains the Council delayed in providing her a replacement refuse bin and failed to respond to her complaint. We find fault with the Council for delay and have recommended a symbolic payment for the frustration and distress caused.

Slough Borough Council (24 017 003)

Statement Closed after initial enquiries Other 21-Apr-2025

Summary: We will not investigate this complaint about the Council’s response to Miss X’s reports of a housing hazard. The Council investigated her concerns and decided it did not need to act. Therefore, any further investigation by us is unlikely to achieve a different outcome.

Birmingham City Council (24 019 191)

Statement Closed after initial enquiries Refuse and recycling 21-Apr-2025

Summary: We will not investigate Mr X’s complaint that the Council delayed replacing a damaged refuse bin. This is because the bin has now been replaced so an investigation would not lead to a different outcome.

Huntingdonshire District Council (24 019 558)

Statement Closed after initial enquiries Other 21-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council not fulfilling its duty to publicise or tell her about a national government financial support scheme for flooded properties. There is not enough evidence of fault by the Council to warrant us investigating. There is insufficient evidence that Council fault caused the injustice Mrs X claims.