Recent reports in this category are shown below:
-
Statement Closed after initial enquiries Licensing 23-Jul-2024
Summary: We will not investigate this complaint the Council has not enforced licence conditions at a park home site. That is because the complaint is late.
-
Basildon Borough Council (24 004 063)
Statement Closed after initial enquiries Refuse and recycling 23-Jul-2024
Summary: We will not investigate Mr X’s complaint about the Council charging him for a bulky waste collection. This is because there is no sign of fault by the Council.
-
Manchester City Council (24 004 113)
Statement Closed after initial enquiries Trees 23-Jul-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to remove a tree from the pavement in front of her house. There is not enough evidence of fault in the Council’s decision‑making process to warrant an investigation and we cannot achieve the outcome she seeks from her complaint.
-
Statement Upheld Refuse and recycling 22-Jul-2024
Summary: Mrs X complained the Council failed to properly assess her property and provide her with a wheelie bin in accordance with its eligibility criteria. The Council is at fault because it failed to fully assess Mrs X’s property for the storage and collection of a wheelie bin in line with its policy. The Council has agreed to carry out a new assessment of Mrs X’s property which remedies any injustice caused.
-
Plymouth City Council (24 003 935)
Statement Closed after initial enquiries Refuse and recycling 22-Jul-2024
Summary: We will not investigate this complaint about the Council’s arrangements for dealing with complaints. We consider an investigation will not lead to a different outcome.
-
Basildon Borough Council (24 003 869)
Statement Upheld Refuse and recycling 22-Jul-2024
Summary: We will not investigate this complaint about the Council’s failure to collect a bulky waste collection. We are satisfied with the Council’s proposed actions to resolve the complaint. Further investigation is unlikely to lead to a different outcome.
-
Sandwell Metropolitan Borough Council (24 003 119)
Statement Closed after initial enquiries Antisocial behaviour 21-Jul-2024
Summary: We will not investigate Mr X’s complaint about how the Council responded to reports he made about a business premises. The Council has not fully investigated the matter and it would be reasonable for Mr X to allow it to do so. Nor will we consider Mr X’s claim for compensation, because we cannot achieve the outcome he is looking for here.
-
Basildon Borough Council (24 003 697)
Statement Closed after initial enquiries Trees 21-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision not to cut back or remove a tree and hedge which are growing behind the complainant’s home. There is insufficient evidence of fault in the Council’s decision-making process to justify an investigation.
-
Environment Agency (24 003 440)
Statement Closed after initial enquiries Drainage 21-Jul-2024
Summary: We will not investigate this complaint about an alleged failure by the Authority to engage with the complainant about ways to improve the accuracy of flood warnings. This is because there is insufficient evidence of the complainant having personally suffered a significant enough injustice to warrant our involvement.
-
London Borough of Hackney (24 003 711)
Statement Closed after initial enquiries Other 21-Jul-2024
Summary: We will not investigate Miss X’s complaint about an allegation of assault by Council officers. This is because the Police are better placed to consider this. Nor will we investigate the remaining issues Miss X complained about, because any injustice is not significant.