Leicester City Council (25 007 235)

Statement Upheld Noise 07-Apr-2026

Summary: The Council was at fault because it failed to respond to Miss X’s reports of a neighbour’s barking dog. That caused Miss X uncertainty, frustration and added to her distress. The Council agreed to make a payment to Miss X.

London Borough of Haringey (25 026 114)

Statement Closed after initial enquiries Trees 07-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s poor communication in relation to a council-owned tree which she said damaged her property. This is because the injustice is not significant enough to warrant an investigation.

Woking Borough Council (25 008 990)

Statement Not upheld Antisocial behaviour 06-Apr-2026

Summary: We have completed our investigation into how the Council dealt with Mr X’s reports about a neighbour’s antisocial behaviour. This is because we do not find fault the Council’s decisions or actions.

London Borough of Newham (25 014 969)

Statement Closed after initial enquiries Refuse and recycling 06-Apr-2026

Summary: We will not investigate this complaint about household waste collection and complaint handling. This is because there is not enough injustice to justify our involvement.

London Borough of Brent (25 017 826)

Statement Closed after initial enquiries Other 06-Apr-2026

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a hedge next along a stretch of footway in his area, how it responded to his complaint, and about local Councillors not replying to him. There is not enough evidence of Council fault in how regarding the hedge issues, nor sufficient significant personal injustice caused to Mr X by those matters, to warrant an investigation. We do not investigate council complaint handling where we are not investigating the core matter giving rise to the complaint. We also cannot achieve the key complaint outcome Mr X seeks.

Halton Borough Council (25 017 884)

Statement Closed after initial enquiries Trees 06-Apr-2026

Summary: We will not investigate this complaint about the Council causing damage to his property and risk to his family when felling overhanging trees on its land. It is reasonable for Mr X to seek a remedy in the courts for any negligence which he says he has suffered from.

Cumberland Council (25 004 170)

Statement Closed after initial enquiries Trading standards 01-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision not to prosecute an NHS Trust for serving a meal to Mr X’s wife which contained ingredients to which she is allergic. We have not seen enough evidence of fault in the way the Council decided to issue the Trust with a caution instead of proceeding with a prosecution.

Barnsley Metropolitan Borough Council (25 012 867)

Statement Upheld Refuse and recycling 01-Apr-2026

Summary: Mrs X complained on behalf of Mr Y that the Council failed to empty his bins on several occasions. We find the Council at fault, causing frustration for Mr Y. The Council has already apologised to Mr Y, helped him to clear the waste at his property, and made service improvements. We consider this to be a suitable remedy.

Hastings Borough Council (25 016 566)

Statement Closed after initial enquiries Noise 01-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s response to her reports of anti-social behaviour. There is insufficient evidence of fault to warrant investigation.

Gravesham Borough Council (25 017 247)

Statement Closed after initial enquiries Trees 01-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision to carry out tree management in its area. There is insufficient evidence of fault which would warrant an investigation.