Birmingham City Council (24 010 550)

Statement Upheld Refuse and recycling 13-May-2025

Summary: Mr X complained the Council has repeatedly failed to collect his household waste and recycling as scheduled over a sustained period. He also complained the Council took three months to replace a damaged bin. We found the repeated failure to collect Mr X’s household waste and recycling is fault. As is the delay in providing a replacement bin. These faults led to an accumulation of waste which has caused Mr X inconvenience and stress. The Council has agreed to apologise and make a payment to Mr X.

Sheffield City Council (24 011 603)

Statement Closed after initial enquiries Antisocial behaviour 13-May-2025

Summary: We will not investigate this complaint about how the Council responded to reports of anti-social behaviour. There is not enough evidence of fault to justify our involvement.

Thanet District Council (24 022 004)

Statement Closed after initial enquiries Refuse and recycling 13-May-2025

Summary: We will not investigate Mrs X complaint the Council has not responded to her concerns about her household waste collection. That is because further investigation will not lead to a different outcome.

North East Lincolnshire Council (24 022 954)

Statement Closed after initial enquiries Antisocial behaviour 13-May-2025

Summary: We cannot investigate this complaint about a Fixed Penalty Notice because Mr Y has already been to court about the matter, and we cannot investigate when happened in court.

North Yorkshire Council (24 009 781)

Statement Upheld Trees 12-May-2025

Summary: We have found the Council at fault for not notifying Mrs X that it had confirmed Tree Preservation Orders within her property. This did not cause Mrs X an injustice as she was aware the Orders had been made and saw they had been confirmed online.

Westmorland and Furness Council (24 018 886)

Statement Closed after initial enquiries Antisocial behaviour 12-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of noise nuisance and anti-social behaviour from his neighbours. This is because his complaint is late and there are no good reasons to exercise discretion to consider the late complaint. In addition, there is insufficient evidence of fault, and an investigation would not lead to any worthwhile outcomes.

Coventry City Council (23 019 417)

Statement Closed after initial enquiries Noise 12-May-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s reports of noise nuisance by a neighbour. We could not achieve a worthwhile or different outcome for the complainant.

Bolton Metropolitan Borough Council (24 003 794)

Statement Upheld Antisocial behaviour 12-May-2025

Summary: Mr X complained the Council failed to ensure his neighbour maintained the trees and bushes in their front garden. We find no fault in the Council’s handling of the high hedges matter itself. However, there was a significant delay in responding to Mr X’s complaint. The Council has apologised and offered a suitable payment to Mr X, which is a satisfactory remedy for the injustice caused.

Woking Borough Council (24 004 402)

Statement Upheld Licensing 12-May-2025

Summary: Mr X complained the Council unfairly rejected his application to hold a circus on its land and poor complaint handling. We found the Council was at fault because it did not respond to his complaint or several enquiries by us. This caused Mr X avoidable distress, time and trouble. To remedy this injustice, the Council has agreed to apologise, make a payment to Mr X and take action to improve its service. We did not find fault with the Council’s decision to refuse his application because it was entitled to decide not to host any large events on its land. We found no evidence of an inconsistent or discriminatory approach to circuses, as claimed by Mr X.

Malvern Hills District Council (24 021 071)

Statement Closed after initial enquiries Trees 12-May-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s actions in relation to a tree preservation order. The law prevents us from investigating matters which a Court considered.