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Environment and regulation


Recent reports in this category are shown below:

  • Calderdale Metropolitan Borough Council (20 010 189)

    Report Upheld Noise 02-Sep-2021

    Summary: Miss X complained about the Council's delay investigating her complaints of noise nuisance and waste build up on a neighbouring property. She said her and her partner have suffered unbearable noise and vibrations from the loud music, and that the waste attracts pests.

  • Bristol City Council (20 007 914)

    Report Upheld Noise 30-Mar-2021

    Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.
    Environmental Services and Public Protection and Regulation - refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573 ).
    Environmental Services and Public Protection and Regulation - noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council's poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308 ).

  • Bristol City Council (20 007 915)

    Report Upheld Refuse and recycling 30-Mar-2021

    Summary: We are issuing this report because the Council failed to provide evidence of compliance with recommendations we made in two cases.
    Environmental Services and Public Protection and Regulation - refuse and recycling (20 007 915) In January 2020, the Council agreed to apologise to Mr X for failing to resolve his issues with refuse collections, monitor the collections at his property for at least two months and review its missed collections policy (reference 19 004 573 ).
    Environmental Services and Public Protection and Regulation - noise (20 007 914) In March 2020, the Council agreed to apologise to Mr Y for the injustice caused by the Council's poor communications about its investigation into his noise nuisance complaint, remind officers of the need to store case-specific files so any member of the team can access them, review noise nuisance cases every four weeks and ensure the deadlines for responding to stage two complaints are met (reference 19 002 308 ).

  • London Borough of Barking and Dagenham (18 018 324)

    Report Upheld Health and safety 15-Jan-2021

    Summary: Mrs D complains the Council failed to take appropriate action after she raised concerns of a cancer cluster in her neighbourhood.

  • Trafford Council (19 008 799)

    Report Upheld Refuse and recycling 19-Mar-2020

    Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.

  • Trafford Council (19 014 639)

    Report Upheld Refuse and recycling 12-Mar-2020

    Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.

  • Trafford Council (19 007 781)

    Report Upheld Refuse and recycling 12-Mar-2020

    Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.

  • Trafford Council (19 008 221)

    Report Upheld Refuse and recycling 12-Mar-2020

    Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.

  • Trafford Council (19 008 633)

    Report Upheld Refuse and recycling 12-Mar-2020

    Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.

  • Trafford Council (19 003 291)

    Report Upheld Refuse and recycling 12-Mar-2020

    Summary: All six complainants complain about the Council's waste and refuse collection service. In particular, they complain about a failure to return bins to the correct location and missed garden and food waste collections.