Bristol City Council (24 011 250)

Statement Closed after initial enquiries Antisocial behaviour 03-Dec-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to take action over nuisance from its tenants. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about tenancy management by social housing landlords.

Calderdale Metropolitan Borough Council (24 011 574)

Statement Closed after initial enquiries Trees 03-Dec-2024

Summary: We will not investigate Mr X’s complaint about the Council not agreeing to inform his neighbours that its officers had required him to remove some trees from his land. It was reasonable for Mr X to use his right of appeal at the magistrates’ court against the Council’s decision regarding his trees. There is insufficient significant injustice to Mr X caused by the Council to justify an investigation. We also cannot achieve the outcomes he wants.

Bournemouth, Christchurch and Poole Council (24 013 124)

Statement Closed after initial enquiries Refuse and recycling 03-Dec-2024

Summary: We will not investigate Mrs X’s complaint that the Council’s waste collection service damaged her bin. This is because an investigation is unlikely to achieve any worthwhile outcome, and Mrs X’s claimed injustice is not significant enough to warrant an investigation.

Milton Keynes Council (24 002 407)

Statement Not upheld Refuse and recycling 03-Dec-2024

Summary: Mr X complained about the Council’s response to his reports of obstructions on the pavement which put him at risk of serious harm as he is visually impaired. We have found no fault by the Council.

Buckinghamshire Council (24 005 833)

Statement Not upheld Refuse and recycling 03-Dec-2024

Summary: Mr D complained the Council only provided him with two months of garden waste collections despite him paying for one years’ service. He also complained the Council failed to provide him with information about his old account. We do not find the Council was at fault.

London Borough of Ealing (24 013 554)

Statement Closed after initial enquiries Other 02-Dec-2024

Summary: We will not investigate Mrs X’s complaint about being issued a Fixed Penalty Notice for flytipping. This is because Mrs X can raise a defence against the issuing of the notice in court.

Wigan Metropolitan Borough Council (24 011 170)

Statement Closed after initial enquiries Trees 02-Dec-2024

Summary: We will not investigate this complaint about the Council’s failure to carry out maintenance work on private land next to Mrs X’s home. there is insufficient evidence of fault which would warrant an investigation.

Environment Agency (24 011 182)

Statement Closed after initial enquiries Trees 02-Dec-2024

Summary: We will not investigate this complaint about the Authority’s failure to carry out maintenance work on private land next to Mrs X’s home. There is insufficient evidence of fault which would warrant an investigation.

Westmorland and Furness Council (24 010 846)

Statement Closed after initial enquiries Drainage 02-Dec-2024

Summary: We will not investigate this complaint about the Council’s response to Ms X’s concerns relating to water runoff from her neighbour’s garden into her garden. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

Staffordshire County Council (24 015 292)

Statement Closed after initial enquiries Other 02-Dec-2024

Summary:In summary, Ms X complains the Council is liable for scratches caused to a third party’s car as she unloaded mattresses at the Council’s waste and recycling centre. Ms X says she is worried about having to pay for damage to a car and she can’t afford it.