Environment and regulation


Recent reports in this category are shown below:

  • Thurrock Council (23 000 556)

    Report Upheld Refuse and recycling 12-Feb-2024

    Summary: Miss Y complained about the Council’s failure to provide her with a reliable and effective assisted bin collection service. She has a disability and the Council has provided this service for a number of years. But there have been repeated issues with the service, which are still ongoing, despite her previous complaints to us and the Council’s promises to resolve these.

  • Cheshire East Council (23 013 656)

    Statement Closed after initial enquiries Other 30-Jan-2024

    Summary: We will not investigate this complaint the Council refused to investigate the owner of a Park Home for harassment. There is not enough evidence of fault in how the Council’s considered the matter to justify our involvement. The courts are best placed to consider whether the Council acted lawfully.

  • Cheshire East Council (23 013 658)

    Statement Closed after initial enquiries Other 30-Jan-2024

    Summary: We will not investigate this complaint the Council refused to investigate the owner of a Park Home for harassment. There is not enough evidence of fault in how the Council’s considered the matter to justify our involvement. The courts are best placed to consider whether the Council acted lawfully.

  • Southend-on-Sea City Council (23 014 167)

    Statement Closed after initial enquiries Antisocial behaviour 30-Jan-2024

    Summary: We cannot investigate this complaint about the Council’s failure to properly manage the tenancy of Miss X’s neighbour. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.

  • Cheshire East Council (23 016 829)

    Statement Closed after initial enquiries Refuse and recycling 30-Jan-2024

    Summary: We will not investigate Dr B’s complaint about the Council charging her for a replacement bin. This is because Dr B has not suffered a serious or significant injustice which would justify an investigation.

  • Newcastle upon Tyne City Council (23 016 850)

    Statement Closed after initial enquiries Trees 30-Jan-2024

    Summary: We will not investigate Mrs B’s complaint that a Council owned tree fell on her vehicles causing damage. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

  • Chesterfield Borough Council (23 015 912)

    Statement Closed after initial enquiries Other 30-Jan-2024

    Summary: We will not investigate this complaint about the Council’s decision to erect goalposts in a park. This is because there is not enough evidence of fault to justify an investigation.

  • Bristol City Council (23 006 573)

    Statement Upheld Noise 29-Jan-2024

    Summary: X and Y complained the Council failed to investigate their complaint about excessive noise from premises near their homes. We have found fault by the Council in failing to respond to X’s further noise complaint following the closure of the initial complaint, causing injustice. The Council has agreed to remedy this injustice by apologising and contacting X about the further complaint.

  • London Borough of Camden (23 014 522)

    Statement Closed after initial enquiries Refuse and recycling 29-Jan-2024

    Summary: We will not exercise discretion to investigate this complaint about the Council’s waste collection vehicles causing fumes, noise and obstruction during their collection service. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

  • Manchester City Council (23 014 325)

    Statement Closed after initial enquiries Licensing 29-Jan-2024

    Summary: We will not investigate this complaint about the Council’s management of licenced properties in the area. This is because the complaint is made late and I see no good reason why it could not have been made sooner.

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