North Yorkshire Council (24 015 957)

Statement Upheld Refuse and recycling 14-Oct-2025

Summary: Mr X complained about how the Council made, and communicated, its decision to change refuse collection arrangements for his home. We found fault in how it communicated its decision. The Council agreed to apologise to Mr X for the uncertainty and confusion caused to him. We did not find evidence of fault in how the Council made its decision.

Stoke-on-Trent City Council (24 018 497)

Statement Upheld Noise 14-Oct-2025

Summary: Mr X complained about the Council’s failure to take action to prevent his neighbour’s noise and light nuisance. We found the Council to be at fault because it did not respond to Mr X’s report about light nuisance. This caused frustration and distress. To remedy this injustice, the Council has agreed to apologise to Mr X and contact him to discuss this issue. We did not find fault with the Council’s response about noise nuisance.

London Borough of Barnet (24 021 777)

Statement Upheld Refuse and recycling 14-Oct-2025

Summary: The Council was at fault when it frequently failed to collect Mr X’s household refuse over an eight month period. It did not address the issue or respond to Mr X’s concerns in a timely manner. The Council will make a payment to Mr X to acknowledge the frustration this caused him.

Wyre Forest District Council (25 005 814)

Statement Closed after initial enquiries Noise 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to properly respond to Mrs X’s reports of noise nuisance. This is because there is not enough evidence of fault to justify investigating.

London Borough of Newham (25 004 915)

Statement Closed after initial enquiries Refuse and recycling 14-Oct-2025

Summary: We will not investigate this complaint about how the Council handled a bulky waste collection. The claimed injustice is not significant enough to warrant our involvement.

Torridge District Council (25 001 786)

Statement Closed after initial enquiries Antisocial behaviour 13-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to take enforcement action against Mr X’s neighbour for feeding wild birds in his garden. This is because an investigation is unlikely to find fault, and it is unlikely we could add to the response provided by the Council’s investigation.

London Borough of Tower Hamlets (25 007 380)

Statement Closed after initial enquiries Licensing 13-Oct-2025

Summary: We will not investigate this complaint about delays in the Council’s licence application process, or the Council’s complaint handling. The claimed injustice is not significant enough to warrant our involvement.

Barnsley Metropolitan Borough Council (25 007 645)

Statement Closed after initial enquiries Refuse and recycling 13-Oct-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision she needs to pay for delivery of a new refuse bin. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Walsall Metropolitan Borough Council (25 010 211)

Statement Closed after initial enquiries Refuse and recycling 13-Oct-2025

Summary: We will not investigate Mr X’s complaint that the Council refused his request to provide him with a larger recycling bin. The Council has now provided Mr X with a larger bin, and an investigation by the Ombudsman is unlikely to achieve anything further.

London Borough of Barking & Dagenham (24 017 051)

Statement Not upheld Licensing 12-Oct-2025

Summary: Mrs B complained that the Council failed to take action to deal with anti-social behaviour and noise nuisance from an overcrowded property next door, which she believes is unlicensed. We have not found fault with the Council’s actions.