London Borough of Tower Hamlets (22 014 062)

Statement Upheld Noise 24-Oct-2023

Summary: Miss C says the Council failed to properly investigate her concerns about noise nuisance, failed to respond to some of her communications, failed to consider the evidence she put in and forced her to put in a corporate complaint. The Council failed to record its view on whether noise recording equipment was appropriate, failed to respond to some of Miss C’s communications and failed to address some of the issues Miss C raised in her complaint. None of that affected the outcome. An apology and reminder to officers is satisfactory remedy.

Cambridge City Council (23 008 202)

Statement Closed after initial enquiries Licensing 24-Oct-2023

Summary: We will not investigate this complaint about actions taken by the Council following its decision to issue licences to allow a limited number of groups to visit a previously inaccessible site behind his home. We do not consider further investigation would add to that already carried out by the Council or lead to a different outcome.

Spelthorne Borough Council (23 009 760)

Statement Closed after initial enquiries Noise 24-Oct-2023

Summary: We will not investigate this complaint about the Council’s investigation of a complaint about noise nuisance from a neighbouring gym. There is insufficient evidence of fault which would warrant an investigation.

St Albans City Council (23 009 791)

Statement Closed after initial enquiries Health and safety 24-Oct-2023

Summary: We will not investigate this complaint about how the Council dealt with a rat infestation. This is because there is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.

Maidstone Borough Council (23 009 843)

Statement Closed after initial enquiries Refuse and recycling 24-Oct-2023

Summary: We will not investigate Mr X’s complaint about the Council not providing to him about 10 percent of its paid-for garden waste service, and the contents of its complaint replies. The garden waste service issues did not cause sufficient significant personal injustice to Mr X to justify an investigation. We do not investigate councils’ complaint handling where we are not investigating the core issue giving rise to the complaint.

London Borough of Camden (23 005 663)

Statement Upheld Refuse and recycling 23-Oct-2023

Summary: Ms X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household and recycling waste since November 2022. The failings in the assisted collection service the Council provided to Ms X are fault. This Council has agreed to apologise, make a financial payment and monitor Ms X’s waste collections.

Birmingham City Council (23 006 620)

Statement Upheld Refuse and recycling 23-Oct-2023

Summary: Mr X complained the Council had failed to comply with all the recommendations agreed in resolution of his earlier complaint. The Council’s failure to carry out the agreed recommendations was fault. This fault caused Mr X unnecessary frustration and uncertainty.

Trafford Council (23 009 642)

Statement Closed after initial enquiries Refuse and recycling 23-Oct-2023

Summary: We will not investigate Mr X’s complaint about his refuse and recycling bins. This is because there is insufficient evidence of fault and we could not add anything to the Council’s investigation.

Newcastle-under-Lyme Borough Council (23 009 223)

Statement Closed after initial enquiries Licensing 22-Oct-2023

Summary: We will not investigate this complaint about how the Council dealt with the complaints application to renew their taxi licence. This is because there is no evidence to suggest fault by the Council.

West Sussex County Council (23 009 435)

Statement Closed after initial enquiries Other 22-Oct-2023

Summary: We will not investigate Mrs X’s complaint about the Council’s response to her residents’ group’s report of a breach of fire regulations at a local premises. There is not enough evidence of fault in the officer actions, nor sufficient significant injustice stemming from the matters complained of, to warrant investigation.