City of Bradford Metropolitan District Council (24 017 111)

Statement Not upheld Drainage 19-Aug-2025

Summary: Mrs B complained that the Council has not taken enforcement action when a neighbouring landowner failed to do work to alleviate flood risk to Mrs B’s property. The Council investigated the issue and paid for contractors to find the solution. It then properly considered whether to take enforcement action against the landowner who did not complete the work needed. There was no faut by the Council when it decided not to take further enforcement action.

London Borough of Newham (24 013 978)

Statement Upheld Refuse and recycling 19-Aug-2025

Summary: Miss X complained the Council failed to provide an adequate recycling refuse collection, served her with a fixed penalty notice for fly tipping rubbish and did not respond to her missed bin complaints. The Council was at fault when it sent a letter regarding the waste offence to the incorrect address which meant Miss X missed the opportunity to present her case. The Council also failed to explain how residents of flats can report problems with refuse collection. The Council will apologise and pay Miss X £200 to acknowledge the uncertainty, frustration and distress this caused. The Council will also update its website to clearly explain how residents living in flats can report missed bin collections.

Hart District Council (25 003 201)

Statement Closed after initial enquiries Other 19-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council’s maintenance of a watercourse near his home. There is insufficient evidence of fault to warrant an investigation.

Thurrock Council (25 003 340)

Statement Closed after initial enquiries Other 19-Aug-2025

Summary: We will not investigate Mr X’s complaint about an incident involving a Council employee. An investigation would be unlikely to lead to a different outcome.

Oldham Metropolitan Borough Council (25 003 553)

Statement Closed after initial enquiries Trees 19-Aug-2025

Summary: We will not investigate this complaint about tree maintenance. This is because the complaint is late.

Buckinghamshire Council (25 004 737)

Statement Closed after initial enquiries Licensing 19-Aug-2025

Summary: We will not investigate the way the Council has informed Mr X that it intends to revoke his taxi licence. This is because it will be reasonable to expect Mr X to use his legal right to appeal to the magistrates’ court.

Liverpool City Council (25 004 968)

Statement Closed after initial enquiries Noise 19-Aug-2025

Summary: We will not investigate this complaint about the way the Council proposes to gather evidence in Mr X’s complaint about suffering noise nuisance. There is insufficient evidence of fault to justify investigating.

Birmingham City Council (25 001 869)

Statement Closed after initial enquiries Refuse and recycling 19-Aug-2025

Summary: We will not investigate this complaint about missed bin collections before and during industrial strike action. We have no jurisdiction to investigate matters which affect all or most people in the Council’s area, and the missed collection before the strike action does not cause a significant enough injustice.

North Northamptonshire Council (24 014 467)

Statement Closed after initial enquiries Antisocial behaviour 18-Aug-2025

Summary: We will not investigate Mr and Mrs X’s complaint about the Council’s handling of anti-social behaviour and noise complaints. It is too late for us to investigate some of the period complained of. There is not enough evidence of fault in the Council’s handling to justify us investigating the remaining period. We also cannot achieve the outcome the complainants want.

Leicester City Council (24 019 590)

Statement Closed after initial enquiries Refuse and recycling 18-Aug-2025

Summary: We will not investigate this complaint about the Council’s decision not to issue the complainant with a larger bin. This is because there is insufficient evidence of fault by the Council.