Tandridge District Council (25 015 453)

Statement Upheld Refuse and recycling 19-May-2026

Summary: Ms X complained about the Council’s failure to collect her medical household waste. She also complained it failed to provide sufficient bins to meet her household’s medical requirements. We find the Council at fault for failing to consider its discretion when considering Ms X’s circumstances. This caused Ms X distress. The Council has agreed to apologise, pay a symbolic remedy, and reconsider whether to issue Ms X an additional bin. It has also agreed to implement a service improvement.

Havant Borough Council (25 017 118)

Statement Closed after initial enquiries Other 19-May-2026

Summary: We will not investigate this complaint about the Council’s decision to issue Mr X a Community Protection Warning. This is because there is not enough evidence of fault to warrant our involvement.

Southend-on-Sea City Council (25 017 351)

Statement Closed after initial enquiries Refuse and recycling 19-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. The Council agreed to return to collecting refuse sacks from X’s property and further investigation by us would not achieve a different outcome.

Charnwood Borough Council (25 020 497)

Statement Closed after initial enquiries Refuse and recycling 19-May-2026

Summary: We will not investigate Miss X’s complaint about missed bin collections. This is because any injustice is not significant enough to warrant further investigation.

Torbay Council (25 022 781)

Statement Closed after initial enquiries Trees 19-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s Tree Preservation Order (TPO) processes. This is because it was reasonable to expect Ms X to appeal to a government minister.

Southend-on-Sea City Council (25 024 136)

Statement Closed after initial enquiries Refuse and recycling 19-May-2026

Summary: We will not investigate Miss X’s complaint the Council wrongly decided her property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation. 

London Borough of Enfield (26 003 410)

Statement Closed after initial enquiries Trees 19-May-2026

Summary: We will not investigate Mrs B’s complaint about the Council’s refusal of her applications to do work to a protected tree. This is because it was reasonable for Mrs B to put in an appeal to the Planning Inspector.

Transport for London (25 009 886)

Statement Upheld Licensing 17-May-2026

Summary: Mr X complained Transport for London delayed his Public Carriage Office licence application for over three years. The delay and poor communication caused Mr X avoidable uncertainty and stress. We found the Authority at fault for the delay. The Authority has offered to apologise to Mr X and make a symbolic payment to recognise the fault, which we consider a suitable remedy.

Southend-on-Sea City Council (25 015 664)

Statement Closed after initial enquiries Refuse and recycling 17-May-2026

Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection service. There is not enough evidence of fault to justify an investigation.

Bassetlaw District Council (25 020 085)

Statement Closed after initial enquiries Other 17-May-2026

Summary: We will not investigate this complaint about how the Council has charged Mrs X for clearing her home. We are unlikely to find fault with the Council and Mrs X can take court action if she considers the costs unreasonable. There is not enough significant injustice from the Council putting charge on her property as she can still offer to pay in instalments.