Environment and regulation


Recent reports in this category are shown below:

  • Royal Borough of Kensington & Chelsea (23 017 231)

    Statement Closed after initial enquiries Noise 02-Apr-2024

    Summary: We will not investigate this complaint about the length of the Council’s email address and lack of information sharing between its anti-social behaviour and environmental health teams. The Council has provided a satisfactory response to the complainant’s concerns, and we consider further investigation is unlikely to lead to a different outcome.

  • Norwich City Council (23 018 799)

    Statement Closed after initial enquiries Refuse and recycling 02-Apr-2024

    Summary: We will not investigate Mr X’s complaint about a lost refuse bin. This is because there is insufficient evidence of fault by the Council.

  • Sandwell Metropolitan Borough Council (23 018 618)

    Statement Closed after initial enquiries Antisocial behaviour 02-Apr-2024

    Summary: We will not investigate this complaint about the Council’s handling of Ms X’s complaints about her neighbours. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

  • Cheshire East Council (23 020 328)

    Statement Closed after initial enquiries Refuse and recycling 02-Apr-2024

    Summary: We will not investigate Mrs B’s complaint that the Council is charging her for a replacement bin after her bin was damaged by refuse collectors. This is because Mrs B has not suffered a serious or significant injustice which would justify an investigation.

  • Wokingham Borough Council (23 012 761)

    Statement Closed after initial enquiries Noise 02-Apr-2024

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise nuisance coming from a commercial business operating in his locale. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation and the Council currently has an ongoing investigation into the matter.

  • London Borough of Sutton (23 018 112)

    Statement Closed after initial enquiries Refuse and recycling 01-Apr-2024

    Summary: We will not investigate Mrs X’s complaint about the Council’s bin staff not always returning her wheeled bins to the front of her property and not always closing the lids. There is insufficient significant injustice caused by the matters complained of to warrant an investigation and an investigation would not result in a different outcome.

  • Bristol City Council (23 018 818)

    Statement Closed after initial enquiries Noise 01-Apr-2024

    Summary: We will not investigate Miss X’s complaint about the Council deciding not to take action against noise from a business operating near her property. There is not enough evidence of fault in the Council’s decision-making process when determining not to take noise enforcement action to justify us investigating. Other matters of planning enforcement, off-site parking, on‑site traffic and vermin are premature and the Council should have the opportunity to investigate and respond to these issues before any investigation by us.

  • Ashford Borough Council (23 018 771)

    Statement Closed after initial enquiries Refuse and recycling 01-Apr-2024

    Summary: We will not investigate this complaint that the Council has not replaced a bin it stole or provided a new food caddy. This is because there is insufficient evidence of fault by the Council.

  • Cheshire East Council (23 018 370)

    Statement Closed after initial enquiries Refuse and recycling 01-Apr-2024

    Summary: We will not investigate this complaint about the terms and conditions of the Council’s Garden Waste Subscription Scheme. This is because Mr X has a remedy through the courts if he believes the Council’s terms and conditions are unfair and contrary to legislation.

  • Buckinghamshire Council (23 020 915)

    Statement Closed after initial enquiries Trees 01-Apr-2024

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s TPO (Tree Preservation Order) works application. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.

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