Lincoln City Council (25 000 641)

Statement Closed after initial enquiries Antisocial behaviour 08-Jul-2025

Summary: We will not investigate this complaint about the Council issuing a community protection warning letter for removal of graffiti on private property. There is insufficient evidence of fault which would warrant an investigation.

Birmingham City Council (25 001 185)

Statement Closed after initial enquiries Refuse and recycling 08-Jul-2025

Summary: We cannot investigate this complaint about a build-up of uncollected rubbish resulting from strike action by the Council’s refuse collection crews. This is because the complaint is about an issue which affects all or most of the people in the Council’s area and the law does not allow us to investigate such matters.

London Borough of Richmond upon Thames (25 001 546)

Statement Closed after initial enquiries Trees 08-Jul-2025

Summary: We will not investigate this complaint about the process the Council followed before imposing a Tree Preservation Order on the highway outside the complainant’s home. We consider that further investigation will not lead to a different outcome.

Ashford Borough Council (25 002 164)

Statement Closed after initial enquiries Refuse and recycling 08-Jul-2025

Summary: We will not investigate this complaint about bin collections because there is insufficient evidence of fault by the Council.

Bristol City Council (25 003 037)

Statement Closed after initial enquiries Refuse and recycling 08-Jul-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to collect his household waste in December 2024. This is because the Council already apologised and an investigation by the Ombudsman is unlikely to achieve any additional outcome.

Sefton Metropolitan Borough Council (24 017 161)

Statement Not upheld Antisocial behaviour 08-Jul-2025

Summary: Mr X complained the Council has not investigated his reports of Anti-Social Behaviour. He said this has impacted his mental health. The Council was not at fault.

Southend-on-Sea City Council (24 023 376)

Statement Closed after initial enquiries Antisocial behaviour 06-Jul-2025

Summary: We will not investigate this complaint about how the Council considered nuisance caused by the complainant’s neighbour. There is not enough evidence of fault to justify our involvement.

Welwyn Hatfield Borough Council (25 001 429)

Statement Closed after initial enquiries Noise 06-Jul-2025

Summary: We will not investigate this complaint about early refuse collections. This is because there is not enough evidence of fault to justify an investigation.

Buckinghamshire Council (25 001 492)

Statement Closed after initial enquiries Refuse and recycling 06-Jul-2025

Summary: We will not investigate this complaint about the Council’s refuse crew giving false information in response to a report about a missed garden waste collection. We do not consider the complainant has suffered a significant personal injustice which warrants an investigation.

Worthing Borough Council (24 014 225)

Statement Not upheld Refuse and recycling 06-Jul-2025

Summary: Mr X complained about the Council’s clinical waste collection service. We found no fault with the service provided to Mr X or of waste being incorrectly handled. An incident involving Mr X and the Council’s contractor was properly investigated and appropriate action taken.