London Borough of Lambeth (25 007 893)

Statement Upheld Antisocial behaviour 24-Mar-2026

Summary: Mr X complains the Council has failed to prevent fly-tipping near his home. Mr X says the Council confirmed it had put signs up near his home when this was not the case. Mr X says this has caused him distress and frustration. We have found fault in the Councils actions for providing incorrect information to Mr X. The Council has agreed to write to Mr X to apologise, pay him a financial payment and takes further action to resolve the issue.

Coventry City Council (25 016 890)

Statement Closed after initial enquiries Antisocial behaviour 24-Mar-2026

Summary: We will not investigate Mr Z’s complaint about the Council’s handling of his noise nuisance reports and request for reasonable adjustments. It is unlikely further investigation would lead to a different outcome. We also cannot investigate his complaint about court-issued fines he received for breach of an abatement notice. The law says we cannot investigate complaints about court action.

Transport for London (25 019 249)

Statement Closed after initial enquiries Licensing 24-Mar-2026

Summary: We will not investigate this complaint about the delay in TfL approving Mr X’s application for a private hire vehicle licence. This is because an investigation would be unlikely to result in a worthwhile outcome for him.

Norwich City Council (25 019 872)

Statement Closed after initial enquiries Trees 24-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to prune a tree near his property. This is because there is insufficient evidence of fault by the Council and we cannot achieve the outcome he wants.

Barnsley Metropolitan Borough Council (25 005 156)

Statement Closed after initial enquiries Refuse and recycling 23-Mar-2026

Summary: We will not investigate this complaint about the Council’s process for registering for a recycling site permit. This is because any injustice is not significant enough to justify our involvement.

Welwyn Hatfield Borough Council (25 007 941)

Statement Not upheld Licensing 23-Mar-2026

Summary: There was no fault in the way the Council investigated the complainant’s reports a nearby business was causing a noise nuisance and breaching its licence. The Council carried out a proper investigation and was entitled to decide there was no evidence to support either allegation. We have therefore completed our investigation.

South Cambridgeshire District Council (25 009 058)

Statement Upheld Licensing 23-Mar-2026

Summary: Mr X complained that the Council took too long to respond to his report about a taxi driver and did not make reasonable adjustments when communicating with him. He says this caused avoidable frustration and made it harder for him to take part in the complaint process. The Council delayed its initial response and did not take account of Mr X’s adjustments soon enough. These were faults. There was not significant injustice to Mr X and the Council has apologised, which is a suitable remedy.

Bournemouth, Christchurch and Poole Council (25 017 542)

Statement Closed after initial enquiries Other 23-Mar-2026

Summary: We will not investigate Miss X’s complaint about the cost of the Council’s high hedge complaint service. There is not enough evidence of fault by the Council to warrant our involvement, and in any case, there is no worthwhile outcome achievable by our involvement.

London Borough of Waltham Forest (25 017 983)

Statement Closed after initial enquiries Noise 23-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s reports of noise. This is because there is insufficient evidence of fault by the Council and we could not achieve anything more for Mr X.

Epping Forest District Council (25 006 004)

Statement Not upheld Other 20-Mar-2026

Summary: Miss X complained the Council failed to ensure a neighbour removed Japanese knotweed from the field behind her home and delayed dealing with this matter. Miss X said this caused her distress and uncertainty. The Council was not at fault.