Gloucestershire Health and Care NHS Foundation Trust (25 011 576a)

Statement Not upheld Hospital acute services 19-Mar-2026

Summary: Mrs A complained about the hospital discharge process for her mother and the Council’s complaint response. We found fault with how the Council communicated with Mrs A; it did not provide a full explanation of how it made decisions. This caused uncertainty and Mrs A felt she wasn’t listened to. We also found fault with the language used in the Council’s complaint response which led to further uncertainty for Mrs A. The Council agreed to our recommendations to remedy this. We found no fault with the Trust’s actions.

Torbay and South Devon NHS Foundation Trust (25 013 482a)

Statement Closed after initial enquiries Hospital acute services 16-Mar-2026

Summary: Mr X complains about the hospital discharge arrangements for his mother. He also complains about inadequate considerations for Deprivation of Liberty Safeguards and Continuing Healthcare for his mother. We will not investigate the events surrounding the hospital discharges as these complaints are late. We will not investigate the other complaints because the organisations have already accepted fault and provided appropriate remedies. We are therefore unlikely to achieve more.

Royal Wolverhampton Hospital NHS Trust (24 018 350a)

Statement Upheld Community hospital services 11-Mar-2026

Summary: Ms X complains about the way City of Wolverhampton Council and The Royal Wolverhampton NHS Trust handled her inpatient physiotherapy, discharge from hospital and subsequent care. We found fault with the Trust’s handling of Ms X’s discharge. We also found fault with the Council’s record keeping. As a result, Ms X has experienced frustration. The Trust has agreed to apologise to Ms X and pay a financial remedy. The Trust and the Council have also agreed to make service improvements.

Norfolk & Suffolk NHS Foundation Trust (25 008 683a)

Statement Upheld Mental health services 10-Mar-2026

Summary: We found fault by Norfolk County Council and Norfolk and Suffolk NHS Foundation Trust in how they handled Ms X’s section 117 aftercare and her requests to be discharged from mental health services. We also found fault with their delay in arranging a section 117 aftercare meeting for Ms X. These organisations will apologise to Ms X and pay her a financial remedy. They will also take action to prevent similar problems occurring in future.

NHS Norfolk and Waveney ICB (25 008 683b)

Statement Not upheld Mental health services 10-Mar-2026

Summary: We found fault by Norfolk County Council and Norfolk and Suffolk NHS Foundation Trust in how they handled Ms X’s section 117 aftercare and her requests to be discharged from mental health services. We also found fault with their delay in arranging a section 117 aftercare meeting for Ms X. These organisations will apologise to Ms X and pay her a financial remedy. They will also take action to prevent similar problems occurring in future.

Livewell Southwest (25 016 806a)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: Mr X complains about delays by Plymouth City Council, Livewell Southwest and NHS Devon Integrated Care Board in relation to his request for backdated care payments. We have upheld Mr X’s complaint because the organisations have agreed to take appropriate actions to resolve matters.

NHS Devon ICB (25 016 806b)

Statement Closed after initial enquiries Other 10-Mar-2026

Summary: Mr X complains about delays by Plymouth City Council, Livewell Southwest and NHS Devon Integrated Care Board in relation to his request for backdated care payments. We have upheld Mr X’s complaint because the organisations have agreed to take appropriate actions to resolve matters.

NHS Greater Manchester ICB (25 018 027a)

Statement Closed after initial enquiries Mental health services 10-Mar-2026

Summary: Mr X complained about the Council and ICB’s decision to charge a top-up fee for care home accommodation. He also complained about the quality of care provided to his mother by health and social care services and the care home. We will not investigate the charging complaint because there is not enough evidence of fault. We will not investigate the complaints about the care provided because the coroner will consider this as part of their inquest. Once the coroner’s inquest is complete, Mr X can ask us to look at this part of the complaint.

Borough Care Ltd (25 018 027b)

Statement Closed after initial enquiries Mental health services 10-Mar-2026

Summary: Mr X complained about the Council and ICB’s decision to charge a top-up fee for care home accommodation. He also complained about the quality of care provided to his mother by health and social care services and the care home. We will not investigate the charging complaint because there is not enough evidence of fault. We will not investigate the complaints about the care provided because the coroner will consider this as part of their inquest. Once the coroner’s inquest is complete, Mr X can ask us to look at this part of the complaint.

Leicestershire Partnership NHS Trust (25 022 746a)

Statement Closed after initial enquiries Assessment and funding 10-Mar-2026

Summary: Mrs X complains about the lack of support getting a Continuing Healthcare Checklist completed for her sister after she left hospital. Although there are indications of fault by the organisations complained about, they have already accepted and remedied this. It is unlikely investigation by the Ombudsmen would achieve more.