Dudley Group NHS Foundation Trust (24 016 641a)

Statement Closed after initial enquiries Hospital acute services 13-May-2025

Summary: Mr X complained the NHS Trust and the Council moved his father from hospital into a care home that could not meet his needs. Mr X says the failings led to his father suffering an injury which hastened his death. Mr X also complained the Council missed carer’s assessments, which meant he missed payments. We will not investigate these complaints because there is not enough evidence of fault with the discharge planning or with how the Council dealt with a carer’s assessment request. Other complaints about earlier carer’s assessments were late.

Minchinhampton Doctors Surgery (24 015 507a)

Statement Closed after initial enquiries General practice 07-May-2025

Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.

Gloucestershire Health and Care NHS Foundation Trust (24 015 507b)

Statement Closed after initial enquiries Mental health services 07-May-2025

Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.

Cornwall Partnership NHS Foundation Trust (24 016 160a)

Statement Closed after initial enquiries Community hospital services 05-May-2025

Summary: We will not investigate Ms X’s complaint about the care and support provided to her daughter, Miss Y, by Cornwall Council and Cornwall Partnership NHS Foundation Trust. This is because the courts are currently considering these matters. Ms X can return to us at the conclusion of the legal process if she remains dissatisfied and we will consider whether there is any further action for us to take.

South West London & St. Georges Mental Health NHS Trust (24 014 941a)

Statement Closed after initial enquiries Mental health services 14-Apr-2025

Summary: Mr X complains about the way London Borough of Wandsworth and South West and St George’s Mental Health NHS Trust detained him in hospital for mental health treatment. We will not investigate Mr X’s complaint. We are unlikely to find fault in the way Mr X was assessed before being detained. There is another organisation who is more suitable to consider the rest of his complaint.

North Staffordshire Combined Health Care NHS Trust (24 021 993a)

Statement Closed after initial enquiries Mental health services 08-Apr-2025

Summary: We will not investigate Ms X’s complaint about Staffordshire County Council, North Staffordshire Combined Healthcare NHS Trust and NHS Staffordshire and Stoke-on-Trent Integrated Care Board. She says they ignored her views when it moved her brother, Mr Y, to a care home, which cannot meet his mental health needs. The matter has and still is being considered by the Court of Protection. The law will not allow us to consider a complaint where court action has started.

NHS Staffordshire and Stoke-On-Trent ICB (24 021 993b)

Statement Closed after initial enquiries Mental health services 08-Apr-2025

Summary: We will not investigate Ms X’s complaint about Staffordshire County Council, North Staffordshire Combined Healthcare NHS Trust and NHS Staffordshire and Stoke-on-Trent Integrated Care Board. She says they ignored her views when it moved her brother, Mr Y, to a care home, which cannot meet his mental health needs. The matter has and still is being considered by the Court of Protection. The law will not allow us to consider a complaint where court action has started.

NHS Derby & Derbyshire ICB (24 014 059a)

Statement Closed after initial enquiries Education, health and care plans 06-Apr-2025

Summary: Mr X complained about Derbyshire County Council and NHS Derby and Derbyshire Integrated Care Board. We will not consider his complaint about the delay issuing his son’s Education, Health and Care Plan. That complaint is late. Also, we cannot consider Mr X’s complaint about not securing health provision to enable Y to attend school. That is bound up with matters which Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability), which places the complaint out of jurisdiction.

County Durham & Darlington NHS Foundation Trust (24 005 797a)

Statement Not upheld Hospital acute services 30-Mar-2025

Summary: We do not uphold Mr X’s complaint about the way Durham County Council and County Durham and Darlington NHS Foundation Trust discharged his mother, Mrs Y, from hospital on three occasions. We have not found fault with the way Mrs Y was discharged or the reablement care she received at home.

Trevelyan House Health Surgery (24 013 547a)

Statement Closed after initial enquiries General practice 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.