NHS Kent & Medway ICB (24 023 310a)

Statement Closed after initial enquiries Hospital acute services 15-Jul-2025

Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.

NHS Staffordshire and Stoke-On-Trent ICB (24 012 535a)

Statement Not upheld Mental health services 14-Jul-2025

Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.

Cheshire & Wirral Partnership NHS Foundation Trust (24 012 535b)

Statement Not upheld Mental health services 14-Jul-2025

Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.

NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Oxfordshire (24 021 213a)

Statement Closed after initial enquiries Mental health services 10-Jul-2025

Summary: Dr C complained about a Mental Health Act assessment. We consider Dr C’s complaint is late. In any event, we are unlikely to find fault with the issues complained about.

Beechwood Medical Centre (24 022 964a)

Statement Closed after initial enquiries Autism 08-Jul-2025

Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.

NHS West Yorkshire ICB - Calderdale (24 022 964b)

Statement Closed after initial enquiries Autism 08-Jul-2025

Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.

South West Yorkshire Partnership NHS Foundation Trust (24 022 964c)

Statement Closed after initial enquiries Autism 08-Jul-2025

Summary: Mrs X complained about the care provided to her daughter Miss Y when she had a mental health crisis. The events occurred in 2022. We will not investigate the complaint because it is out of time.

Central & North West London NHS Foundation Trust (24 017 730a)

Statement Closed after initial enquiries Mental health services 08-Jul-2025

Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.

NHS North West London ICB (24 017 730b)

Statement Closed after initial enquiries Mental health services 08-Jul-2025

Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.

Manchester University NHS Foundation Trust (23 013 641a)

Statement Upheld Community hospital services 07-Jul-2025

Summary: Mrs X complained about the Council commissioned care package her mother, Mrs Y, received after discharge from an intermediate care facility. There were faults in the information the Council provided when commissioning the care package and care workers were unable to use the equipment. There were also faults in the way the Council and the Trust responded to the complaint. The Council and Trust have agreed to apologise and makes payments to Mrs X and Mrs Y to acknowledge the distress, frustration and uncertainty they were caused by the faults with the care arrangements. The Council has already made a symbolic payment to remedy the impact of its complaint handling faults. The Trust and Council has agreed to provide evidence of the action taken to improve joint complaint handling and discharge arrangements.