Health


Recent reports in this category are shown below:

  • East Lancashire Hospitals NHS Trust (23 007 584a)

    Statement Closed after initial enquiries Mental health services 17-Oct-2023

    Summary: We will not investigate Dr X’s complaint about the school nursing service at the Council. This is because there is no indication of serious injustice caused by any fault.

  • NHS Hampshire and Isle of Wight ICB (22 015 099a)

    Statement Not upheld Mental health services 15-Oct-2023

    Summary: Mr F complained about long delays in arranging to discharge his daughter Miss D from hospital to a community placement, after she was detained under the Mental Health Act 1983. We did not find fault in most of the Council and Integrated Care Board’s work to arrange Miss D’s discharge. We found fault by the Council in not sharing information about possible fire risk with a potential landlord. This fault is likely to have caused avoidable delay to Miss D’s discharge plans, which has caused her and her father frustration and distress. The Council has agreed to provide Miss D and Mr F with a financial remedy, and to take action to prevent similar problems happening in future.

  • NHS East London NHS Foundation Trust (21 018 989b)

    Statement Not upheld Hospital acute services 24-Sep-2023

    Summary: Mrs O complained about arrangements for her late mother’s discharge from hospital to a care home during the COVID-19 pandemic. She said her mother was too unwell to be discharged and should have stayed in hospital. Mrs O also complained about her mother’s care at the care home. Mrs W’s health deteriorated within a few days of leaving hospital and she died. We did not find evidence of fault by the organisations.

  • Bedfordshire Hospitals NHS Foundation Trust - Luton and Dunstable University Hospital (21 018 989c)

    Statement Not upheld Hospital acute services 24-Sep-2023

    Summary: Mrs O complained about arrangements for her late mother’s discharge from hospital to a care home during the COVID-19 pandemic. She said her mother was too unwell to be discharged and should have stayed in hospital. Mrs O also complained about her mother’s care at the care home. Mrs W’s health deteriorated within a few days of leaving hospital and she died. We did not find evidence of fault by the organisations.

  • NHS North West London ICB (22 012 804a)

    Statement Closed after initial enquiries Mental health services 24-Sep-2023

    Summary: We will not investigate Ms X’s complaint about night time care provided to Ms Y at her care home. This is because it is unlikely an investigation would add to the response Ms X has already received.

  • Walsall Healthcare NHS Trust (23 003 939a)

    Statement Closed after initial enquiries Hospital acute services 19-Sep-2023

    Summary: We will not investigate Mrs X’s complaint about Walsall Metropolitan Borough Council’s safeguarding enquiries. We do not consider there is enough evidence of fault to justify us investigating her complaint. Also, we will not investigate Mrs X’s complaint about the Council and Walsall Healthcare NHS Trust’s joint discharge of her father from hospital.

  • Devon Partnership NHS Trust (22 008 927a)

    Statement Upheld Mental health services 19-Sep-2023

    Summary: Ms B complained that Devon Partnership NHS Trust, Devon County Council, and NHS Devon Integrated Care Board, did not provide her with adequate and timely support in applying for benefits. We found there was a delay in supporting Ms B with benefits. This meant Ms B missed some benefit payments, and caused her avoidable distress and uncertainty. The Council, ICB and Trust have agreed to take action to address this.

  • NHS Devon ICB (22 008 927b)

    Statement Upheld Mental health services 19-Sep-2023

    Summary: Ms B complained that Devon Partnership NHS Trust, Devon County Council, and NHS Devon Integrated Care Board, did not provide her with adequate and timely support in applying for benefits. We found there was a delay in supporting Ms B with benefits. This meant Ms B missed some benefit payments, and caused her avoidable distress and uncertainty. The Council, ICB and Trust have agreed to take action to address this.

  • United Lincolnshire Hospitals NHS Trust (22 013 830a)

    Statement Upheld Hospital acute services 14-Sep-2023

    Summary: We found fault by the Council, Hospital Trust and Community Trust with regards to the information they provided to Mr X and Mrs Y regarding available care and support services in the area. We also found fault by these organisations concerning their handling of Mr X’s complaint. They will apologise to Mr X and Mrs Y and take action to ensure appropriate information is available to people as part of the hospital discharge process.

  • NHS Lincolnshire ICB (22 013 830b)

    Statement Not upheld Other 14-Sep-2023

    Summary: We found fault by the Council, Hospital Trust and Community Trust with regards to the information they provided to Mr X and Mrs Y regarding available care and support services in the area. We also found fault by these organisations concerning their handling of Mr X’s complaint. They will apologise to Mr X and Mrs Y and take action to ensure appropriate information is available to people as part of the hospital discharge process.

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