County Durham & Darlington NHS Foundation Trust (24 005 797a)

Statement Not upheld Hospital acute services 30-Mar-2025

Summary: We do not uphold Mr X’s complaint about the way Durham County Council and County Durham and Darlington NHS Foundation Trust discharged his mother, Mrs Y, from hospital on three occasions. We have not found fault with the way Mrs Y was discharged or the reablement care she received at home.

South West London & St. Georges Mental Health NHS Trust (24 013 072a)

Statement Closed after initial enquiries Mental health services 30-Mar-2025

Summary: Ms B complained the Council recorded inaccurate information about her late brother, Mr C, when he was assessed under the Mental Health Act. Ms B also complained the Council shared this incorrect information with her, meaning she was not aware of the reasons he was admitted to hospital. Ms B said this caused her and Mr C’s family great distress and meant Mr C did not get the care and treatment he needed. We will not investigate Ms B’s complaint about the Council because it is unlikely we could add to the response she has already received from the Council.

Trevelyan House Health Surgery (24 013 547a)

Statement Closed after initial enquiries General practice 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.

St Georges University Hospitals NHS Foundation Trust (24 013 547b)

Statement Closed after initial enquiries Hospital acute services 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.

Central London Community Healthcare NHS Trust (24 013 547c)

Statement Closed after initial enquiries Community hospital services 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.

Barkers Chemist (Tooting) Ltd (24 013 547d)

Statement Closed after initial enquiries Other 19-Mar-2025

Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.

Sheffield Children's NHS Foundation Trust (24 002 665a)

Statement Closed after initial enquiries Other 18-Mar-2025

Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.

Sheffield Children's NHS Foundation Trust (24 002 665b)

Statement Closed after initial enquiries Other 18-Mar-2025

Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.

Kingston & Richmond Community NHS Health Trust - Teddington Memorial Hospital (24 012 047a)

Statement Closed after initial enquiries Hospital acute services 14-Mar-2025

Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.

Jesmond Nursing Home (24 012 047b)

Statement Closed after initial enquiries Other 14-Mar-2025

Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.