Maywood Healthcare Centre (25 004 266a)

Statement Closed after initial enquiries General practice 03-Nov-2025

Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.

Saffronland Homes (25 004 266b)

Statement Closed after initial enquiries Care and treatment 03-Nov-2025

Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.

Stockport NHS Foundation Trust (25 002 152a)

Statement Closed after initial enquiries Hospital acute services 29-Oct-2025

Summary: Ms B complained that the Council and Trust failed to involve her in discharge planning for Ms C. We will not investigate Ms B’s complaint as it is unlikely we could add to the responses Ms B has already received.

Northamptonshire Health Care NHS Foundation Trust (24 015 710a)

Statement Upheld Mental health services 20-Oct-2025

Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.

NHS Northamptonshire ICB (24 015 710b)

Statement Not upheld Mental health services 20-Oct-2025

Summary: Ms X complained about a failure to complete a s117 aftercare plan before she left hospital or after she returned home. We found fault that a council and an NHS trust did not complete a s117 aftercare plan. This caused Ms X stress and frustration which is an injustice. Further, we found fault in the way the Trust handled Ms X’s complaint which caused more injustice. The council and NHS trust agreed to apologise, take corrective action and make financial payments to address the injustice.

Sussex Partnership NHS Foundation Trust (25 004 464a)

Statement Closed after initial enquiries Mental health services 16-Oct-2025

Summary: Mr X complains about how a Council and NHS Trust provided care to his father and safeguarded both his father and his mother between 2022 and 2024. We cannot consider Mr X’s complaints about events between 2022 and 2023 because these are late. We will not consider a complaint about how medication was used in 2024 because this is being considered by the coroner. Once the coroner’s considerations are complete, Mr X can ask us to look at this part of the complaint.

Somerset NHS Foundation Trust - Musgrove Park Hospital (24 009 941a)

Statement Not upheld Community hospital services 15-Oct-2025

Summary: Mrs A complained about the care Somerset Council and Somerset NHS Foundation Trust provided to her daughter, Miss B, before her death. She complains the Council and Trust refused to provide funding for 24-hour care which Miss B needed, could not find Miss B a suitable care agency and tried to force the family to accept direct payments. Based on the evidence reviewed, we found no fault with the actions of the organisations.

Mersey and West Lancashire Teaching Hospitals NHS Trust (24 014 862a)

Statement Not upheld General practice 09-Oct-2025

Summary: We found fault by Broadoak Manor Care Home (acting on behalf of St Helen’s Metropolitan Borough Council) in the care it provided to Mrs X. This caused her husband, Mr X, distress and uncertainty. The Council will apologise and take action to prevent similar problems occurring in future.

NHS North Central London ICB (24 012 261a)

Statement Closed after initial enquiries Assessment and funding 09-Oct-2025

Summary: Ms Y complains the Council, Care Provider and ICB failed to assess her mother for NHS Continuing Healthcare. We will not investigate the complaint because we cannot achieve the outcome Ms Y wants and parts of the complaint are premature.

NHS North Central London ICB (24 012 261b)

Statement Closed after initial enquiries Assessment and funding 09-Oct-2025

Summary: Ms Y complains the Council, Care Provider and ICB failed to assess her mother for NHS Continuing Healthcare. We will not investigate the complaint because we cannot achieve the outcome Ms Y wants and parts of the complaint are premature.