Essex Partnership University Foundation Trust (24 000 170a)

Statement Not upheld Mental health services 28-Oct-2024

Summary: Mrs B complained the Council and the ICB failed to pay for her late mother’s, Mrs G, residential care home placement in line with the Mental Health Act 1983 after the family moved Mrs G to a care home. We found the Council took too long to review Mrs G’s care and support arrangements after she left hospital and when she lived in the community. The Council acted to improve its processes and reminded its officers of completing reviews without delay. We did not find the delay to review Mrs G’s care and support arrangements led to the claimed injustice that the Council and the ICB should have paid for her residential care costs in line with the Mental Health Act 1983 after her family moved her to the care home.

NHS Suffolk and North East Essex ICB (24 000 170b)

Statement Not upheld Mental health services 28-Oct-2024

Summary: Mrs B complained the Council and the ICB failed to pay for her late mother’s, Mrs G, residential care home placement in line with the Mental Health Act 1983 after the family moved Mrs G to a care home. We found the Council took too long to review Mrs G’s care and support arrangements after she left hospital and when she lived in the community. The Council acted to improve its processes and reminded its officers of completing reviews without delay. We did not find the delay to review Mrs G’s care and support arrangements led to the claimed injustice that the Council and the ICB should have paid for her residential care costs in line with the Mental Health Act 1983 after her family moved her to the care home.

South Tyneside and Sunderland NHS Foundation Trust (24 008 565a)

Statement Closed after initial enquiries Hospital acute services 16-Oct-2024

Summary: The Ombudsmen will not investigate this complaint about an avoidably delayed hospital discharge. The Trust and the Council have already accepted there were failings and apologised for them. It is unlikely that an investigation would be able to find evidence of an unremedied injustice.

Croydon Health Services NHS Trust (24 005 318a)

Statement Closed after initial enquiries Other 13-Oct-2024

Summary: We will not investigate a complaint about a how a Council made a Best Interest decision because there is not enough evidence of fault in the process if followed.

Cornwall Partnership NHS Foundation Trust (24 008 253a)

Statement Closed after initial enquiries Mental health services 08-Oct-2024

Summary: We will not investigate Ms B’s complaint about her son’s mental health care and support in 2019 and 2020 prior to his death. Her complaint to us was made outside our 12-month time limit and it would have been reasonable to complain to us sooner.

NHS Cornwall and Isles of Scilly ICB (24 008 253b)

Statement Closed after initial enquiries Mental health services 08-Oct-2024

Summary: We will not investigate Ms B’s complaint about her son’s mental health care and support in 2019 and 2020 prior to his death. Her complaint to us was made outside our 12-month time limit and it would have been reasonable to complain to us sooner.

East London NHS Foundation Trust (24 004 207b)

Statement Closed after initial enquiries Mental health services 25-Sep-2024

Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.

Bridge Side Lodge Care Home (24 004 207c)

Statement Closed after initial enquiries Mental health services 25-Sep-2024

Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.

NHS North Central London ICB (24 004 207a)

Statement Closed after initial enquiries Mental health services 25-Sep-2024

Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.

NHS North East and North Cumbria ICB (24 005 302a)

Statement Closed after initial enquiries Mental health services 23-Sep-2024

Summary: Miss Y complains the Council and ICB will not pay for a gym membership for her, which she believes she is eligible for under her S117 aftercare plan. I have reviewed Miss Y’s plan. The Council and the ICB did not say they would provide funding so there is no fault.