London Ambulance Service NHS Trust (24 017 682a)

Statement Closed after initial enquiries Ambulance services 24-Jun-2025

Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.

NHS North East London ICB (24 017 682b)

Statement Closed after initial enquiries Community hospital services 24-Jun-2025

Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.

Partnership Of East London Co-Operatives (24 017 682c)

Statement Closed after initial enquiries General practice 24-Jun-2025

Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.

Gants Hill Medical Centre (24 017 682d)

Statement Closed after initial enquiries General practice 24-Jun-2025

Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.

Island City Practice (24 018 535a)

Statement Closed after initial enquiries Mental health services 16-Jun-2025

Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust (24 018 535b)

Statement Closed after initial enquiries Mental health services 16-Jun-2025

Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.

Bridge Side Lodge Care Home (24 019 183a)

Statement Closed after initial enquiries Mental health services 02-Jun-2025

Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.

NHS North Central London ICB (24 019 183b)

Statement Closed after initial enquiries Mental health services 02-Jun-2025

Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.

East London NHS Foundation Trust (24 019 183c)

Statement Closed after initial enquiries Mental health services 02-Jun-2025

Summary: Ms X complained about a care home funded by a council and integrated care board at which her sister, Dr Y, was a resident. Ms X said poor care and communication led to distress for her. We will not investigate this complaint as it is unlikely we would add to the remedial action which the Home has already carried out.

Dudley Group NHS Foundation Trust (24 016 641a)

Statement Closed after initial enquiries Hospital acute services 13-May-2025

Summary: Mr X complained the NHS Trust and the Council moved his father from hospital into a care home that could not meet his needs. Mr X says the failings led to his father suffering an injury which hastened his death. Mr X also complained the Council missed carer’s assessments, which meant he missed payments. We will not investigate these complaints because there is not enough evidence of fault with the discharge planning or with how the Council dealt with a carer’s assessment request. Other complaints about earlier carer’s assessments were late.