Statement Not upheld Ambulance services 08-Mar-2022
Summary: The Ombudsmen find a Nursing Home, Hospital Trust and Ambulance Trust responded appropriately when a Nursing Home resident became unwell in March 2020. Based on the evidence seen to date, professionals completed appropriate assessments and acted in line with guidance in place at that time. There was fault in the way the Nursing Home handled a relative's request for copies of records. We have made recommendations to address this.
Statement Not upheld Ambulance services 13-Jun-2019
Summary: The Ombudsmen found no fault with West Midlands Ambulance Service NHS Foundation Trust's decision not to send Mr X to hospital, or how it classified a call from Mr X's GP. The Ombudsmen consider University Hospitals Coventry & Warwickshire NHS Trust shared appropriate information with a care home before it discharged Mr X. Also, the Ombudsmen found no fault with how Coventry City Council assessed Mr X's care and support needs.
Statement Not upheld Ambulance services 12-Jun-2019
Summary: The Ombudsmen found no fault with the way safeguarding concerns were dealt with by a Council, an Ambulance Trust and an NHS Trust. The Ombudsmen also found no fault by the Council in relation to it following child protection procedures.
Statement Not upheld Ambulance services 02-May-2018
Summary: The Ombudsmen found fault with a Trust's and a Council's actions in incorrectly identifying a patient in the emergency department as a possible needle exchange user. Inadequate care from the Trust in the emergency department meant the patient's pain was not controlled. The Council and the Trust has agreed actions to address the faults and pay the complainant financial redress in recognition of the pain and distress caused by the faults. The Ombudsmen did not find fault by an Ambulance Trust in its decision to make a safeguarding referral based on the information it had been given.
Statement Not upheld Ambulance services 28-Mar-2018
Summary: Mrs X complains the organisations involved in this complaint did not do enough to diagnose her husband, Mr X's brain tumour. She also says the Council did not offer enough support for Mr X's social care needs. There is some evidence of fault in the actions of a matron employed by the Norfolk Trust as she failed to properly record how she assessed Mr X. However, this has not caused an injustice. There is no evidence of fault in the other parts of the complaint.
Statement Not upheld Ambulance services 19-Mar-2018
Summary: The Ombudsman found fault with the way in which the care home staff responded to Ms X's fall. There was no fault with the regards to the way the ambulance dealt with the care home's calls. However, when Ms X arrived at the hospital, there was an unreasonable delay in putting her onto the Trust's Suspected Hip Fracture Pathway.
Statement Not upheld Ambulance services 08-Dec-2017
Summary: The Ombudsmen find that a hospital did not properly manage a man's risk of falls. A social worker did not properly assess his needs before recommending residential care. The safeguarding investigation did not fully address what went wrong. The complaint handling was not good enough.
Statement Not upheld Ambulance services 12-Sep-2017
Summary: Ms X complains about the care provided to her late mother, Mrs T. There is some evidence of fault in the Council's failure to communicate the outcomes from its safeguarding enquiries. However, it will apologise to Ms X for this failing and this is a suitable resolution. There is no evidence of fault in the actions of Care Connect or the Trust.
Statement Not upheld Ambulance services 29-Aug-2017
Summary: The Ombudsmen find fault with the care provided to an elderly woman with dementia by a Hospital Trust during a hospital admission in 2015. They also find fault on the part of a Council in relation to a delayed social care assessment. However, the Ombudsmen find no fault on the part of an Ambulance Trust in relation to the care it provided to the woman.