Recent statements in this category are shown below:
Statement Not upheld Ambulance services 02-May-2018
Summary: The Ombudsmen found fault with a Trust's and a Council's actions in incorrectly identifying a patient in the emergency department as a possible needle exchange user. Inadequate care from the Trust in the emergency department meant the patient's pain was not controlled. The Council and the Trust has agreed actions to address the faults and pay the complainant financial redress in recognition of the pain and distress caused by the faults. The Ombudsmen did not find fault by an Ambulance Trust in its decision to make a safeguarding referral based on the information it had been given.
Statement Not upheld Ambulance services 28-Mar-2018
Summary: Mrs X complains the organisations involved in this complaint did not do enough to diagnose her husband, Mr X's brain tumour. She also says the Council did not offer enough support for Mr X's social care needs. There is some evidence of fault in the actions of a matron employed by the Norfolk Trust as she failed to properly record how she assessed Mr X. However, this has not caused an injustice. There is no evidence of fault in the other parts of the complaint.
Statement Not upheld Ambulance services 19-Mar-2018
Summary: The Ombudsman found fault with the way in which the care home staff responded to Ms X's fall. There was no fault with the regards to the way the ambulance dealt with the care home's calls. However, when Ms X arrived at the hospital, there was an unreasonable delay in putting her onto the Trust's Suspected Hip Fracture Pathway.
Statement Not upheld Ambulance services 08-Dec-2017
Summary: The Ombudsmen find that a hospital did not properly manage a man's risk of falls. A social worker did not properly assess his needs before recommending residential care. The safeguarding investigation did not fully address what went wrong. The complaint handling was not good enough.
Statement Not upheld Ambulance services 12-Sep-2017
Summary: Ms X complains about the care provided to her late mother, Mrs T. There is some evidence of fault in the Council's failure to communicate the outcomes from its safeguarding enquiries. However, it will apologise to Ms X for this failing and this is a suitable resolution. There is no evidence of fault in the actions of Care Connect or the Trust.
Statement Not upheld Ambulance services 29-Aug-2017
Summary: The Ombudsmen find fault with the care provided to an elderly woman with dementia by a Hospital Trust during a hospital admission in 2015. They also find fault on the part of a Council in relation to a delayed social care assessment. However, the Ombudsmen find no fault on the part of an Ambulance Trust in relation to the care it provided to the woman.
Statement Not upheld Ambulance services 20-Mar-2017
Summary: The Ombudsmen found no fault with the clinical care or aftercare arrangements provided to a patient by a Trust and a Council. There was fault with communication by the ambulance service but it has addressed this already. The Ombudsmen found there was fault when patient information was transferred to a new physiotherapy service causing a delay for the patient. However this has already been acknowledged and was remedied by the physiotherapy service. There was fault by a Council as it did not address concerns about discrepancies in an invoice it sent for home care. There was also fault with communication by the patient transport service provider. The Ombudsmen have recommended actions to the Council and patient transport service provider to address the injustice caused by the faults.
Statement Not upheld Ambulance services 18-Mar-2016
Summary: Mrs A complained about the Council's failure to place her mother, Mrs B in a home in Mrs A's borough. She also complained about the home's failure to share information with paramedics. The Ombudsmen do not consider there is evidence of fault. Mrs A also complained the home and the doctors involved in Mrs B's care failed to treat her infection appropriately. There is some evidence of fault. However, this has not caused an injustice.
Statement Not upheld Ambulance services 14-Dec-2015
Summary: There is no fault in the way the Trust and Council cared for Ms M and her baby when he was born. The Ombudsmen found the way the Trust treated Ms M while she was giving birth was within established good practice. The same applies to the way the Trust cared for her baby in the Special Care Baby Unit. Later, the Council had the right to remove him from Ms M's care to place him in foster care.