Statement Upheld Care and treatment 26-Apr-2021
Summary: The Ombudsmen find fault in the way a Care Home monitored and recorded the condition of a resident's foot. However, the Care Home has already accepted this failing and taken suitable action to improve its practice. The Ombudsmen has not found fault in the Care Home's actions during a week in late October 2018 as there no clear indications it should have escalated the resident's care during that time.
Statement Upheld Care and treatment 04-Dec-2020
Summary: The Care Provider did not explain the extra charge it made for a 'lifestyle premium' and we cannot be sure that the complainant, the late Mrs J, would have chosen to pay this. It has agreed to refund half the total amount to Mrs J's estate and review the advice it gives about this. The Clinical Commissioning Group (CCG) Occupational Therapy service failed to complete an assessment and so it could not fund a specialist chair for Mrs J and she had to be nursed in bed. The CCG should refund the cost of the chair to the daughter and pay her £300 in recognition of her distress. It should also review how its OT provision is organised.