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Care and treatment


Recent statements in this category are shown below:

  • Atholl House Nursing Home (20 012 668)

    Statement Upheld Care and treatment 08-Mar-2022

    Summary: The Ombudsmen find a Nursing Home, Hospital Trust and Ambulance Trust responded appropriately when a Nursing Home resident became unwell in March 2020. Based on the evidence seen to date, professionals completed appropriate assessments and acted in line with guidance in place at that time. There was fault in the way the Nursing Home handled a relative's request for copies of records. We have made recommendations to address this.

  • Hill Care 3 Limited (20 012 826)

    Statement Upheld Care and treatment 10-Jan-2022

    Summary: We found fault by Hill Care 3 Ltd as it failed to maintain accurate and complete nutritional records for Mr B, an elderly man at risk of malnutrition. We also found fault by the Trust as staff failed to inform Mr B's family that his dentures were broken. Hill Care 3 Ltd and the Trust will apologise for this fault. We found no fault by the Council in terms of the care it provided to Mr B.

  • Avery Homes Ltd - Milton Court Care Home (20 011 594)

    Statement Upheld Care and treatment 23-Nov-2021

    Summary: The complainant, acting on behalf of her late father, has raised several issues with the standards of care he was provided during his stay in a nursing home, which was commissioned jointly by the Council and by the NHS. We have found fault, which in some cases caused an injustice, and the Council and Care Provider have agreed to remedy this injustice and work to prevent a recurrence.

  • Avon View (20 004 550)

    Statement Upheld Care and treatment 05-Oct-2021

    Summary: Mrs A complains about a council and care home relating to the care and treatment provided to her mother in 2020. We found fault in fluid management recording and in staff not seeking emergency treatment earlier. The Home has taken appropriate action to address these issues in its care of other residents, but we have recommended it apologises for the uncertainty caused to Mrs B for the delay in seeking emergency treatment.

  • Hollybank Trust (19 014 217)

    Statement Upheld Care and treatment 31-Aug-2021

    Summary: The Ombudsmen find fault in aspects of the care a Care Home provided to a young man with a severe learning disability. This had an impact on his dignity and likely left him in minor avoidable discomfort at times. The Ombudsmen recommend the Care Home apologises for the impact of these failings. The Ombudsmen have not found fault in the way the Council investigated its own role through the children's statutory complaints procedure so has no cause to reinvestigate the substantive matters. Further, the Ombudsmen find no fault in the CCG's attempts to improve the situation.

  • Hollybank Trust (19 014 217)

    Statement Upheld Care and treatment 31-Aug-2021

    Summary: The Ombudsmen find fault in aspects of the care a Care Home provided to a young man with a severe learning disability. This had an impact on his dignity and likely left him in minor avoidable discomfort at times. The Ombudsmen recommend the Care Home apologises for the impact of these failings. The Ombudsmen have not found fault in the way the Council investigated its own role through the children's statutory complaints procedure so has no cause to reinvestigate the substantive matters. Further, the Ombudsmen find no fault in the CCG's attempts to improve the situation.

  • North Kirklees Clinical Commissioning Group (19 014 217)

    Statement Not upheld Care and treatment 31-Aug-2021

    Summary: The Ombudsmen find fault in aspects of the care a Care Home provided to a young man with a severe learning disability. This had an impact on his dignity and likely left him in minor avoidable discomfort at times. The Ombudsmen recommend the Care Home apologises for the impact of these failings. The Ombudsmen have not found fault in the way the Council investigated its own role through the children's statutory complaints procedure so has no cause to reinvestigate the substantive matters. Further, the Ombudsmen find no fault in the CCG's attempts to improve the situation.

  • North Kirklees Clinical Commissioning Group (19 014 217)

    Statement Not upheld Care and treatment 31-Aug-2021

    Summary: The Ombudsmen find fault in aspects of the care a Care Home provided to a young man with a severe learning disability. This had an impact on his dignity and likely left him in minor avoidable discomfort at times. The Ombudsmen recommend the Care Home apologises for the impact of these failings. The Ombudsmen have not found fault in the way the Council investigated its own role through the children's statutory complaints procedure so has no cause to reinvestigate the substantive matters. Further, the Ombudsmen find no fault in the CCG's attempts to improve the situation.

  • Molescroft Nursing Home (Holdings) Limited (18 015 760)

    Statement Upheld Care and treatment 26-Jul-2021

    Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B's son, Mr A.

  • Molescroft Nursing Home (Holdings) Limited (18 015 760)

    Statement Upheld Care and treatment 26-Jul-2021

    Summary: Kingston Upon Hull City Council, Molescroft Nursing Home Limited and Barchester Healthcare Homes Limited all acted with fault when supporting Mrs B. Those faults include personal care, unfairly charging a top-up, best interest decision making, safeguarding investigations, and complaint handling. Those faults had an emotional and financial impact on Mrs B's son, Mr A.