Recent statements in this category are shown below:
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Woodlands House Care & Nursing (24 010 159a)
Statement Not upheld Care and treatment 16-Jul-2025
Summary: Mrs Y complained, on behalf of her late mother, Mrs X, that Woodlands House Care and Nursing did not properly manage Mrs X’s move to the home’s nursing unit, did not follow Mrs X’s care plan in terms of medication and nutrition, and did not identify symptoms of an infection. We found no fault with the Nursing Home’s actions.
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Park Farm Lodge Care Home (24 000 072a)
Statement Not upheld Care and treatment 09-Jan-2025
Summary: We found no fault with the end of life care provided to a woman, Mrs C, by the Care Home.
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Statement Not upheld Care and treatment 08-Jan-2025
Summary: Mrs X complained about the failure of a Council, an ICB and a care provider to keep her daughter safe in a shared living placement. We found fault by the Council and the ICB for not doing enough to address the situation in a clear, measured and timely way. The situation caused Mrs X and her daughter avoidable stress and upset. We recommended the Council and the ICB apologise, make symbolic payments and improve their services.
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Statement Not upheld Care and treatment 08-Jan-2025
Summary: Mrs X complained about the failure of a Council, an ICB and a care provider to keep her daughter safe in a shared living placement. We found fault by the Council and the ICB for not doing enough to address the situation in a clear, measured and timely way. The situation caused Mrs X and her daughter avoidable stress and upset. We recommended the Council and the ICB apologise, make symbolic payments and improve their services.
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NHS West Yorkshire ICB - Calderdale (23 004 611c)
Statement Upheld Care and treatment 08-Jan-2025
Summary: Mrs X complained about the failure of a Council, an ICB and a care provider to keep her daughter safe in a shared living placement. We found fault by the Council and the ICB for not doing enough to address the situation in a clear, measured and timely way. The situation caused Mrs X and her daughter avoidable stress and upset. We recommended the Council and the ICB apologise, make symbolic payments and improve their services.
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NHS West Yorkshire ICB - Calderdale (23 004 611d)
Statement Upheld Care and treatment 08-Jan-2025
Summary: Mrs X complained about the failure of a Council, an ICB and a care provider to keep her daughter safe in a shared living placement. We found fault by the Council and the ICB for not doing enough to address the situation in a clear, measured and timely way. The situation caused Mrs X and her daughter avoidable stress and upset. We recommended the Council and the ICB apologise, make symbolic payments and improve their services.
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NHS Staffordshire and Stoke-On-Trent ICB (24 008 792a)
Statement Closed after initial enquiries Care and treatment 17-Dec-2024
Summary: We will not investigate Mrs X’s complaint about her father’s care prior to August 2022. This is because a significant amount of time has passed since Staffordshire County Council was responsible for Mr Y’s care, which impacts on our ability to consider this now. There is another Ombudsman service that will be better placed to look at the remainder of the complaint.
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NHS Hampshire and Isle of Wight ICB (22 014 935a)
Statement Upheld Care and treatment 08-Nov-2024
Summary: Mr A has complained about a council and an integrated care board in relation to a lack of carer support for him, a poor transition between services, and a lack of adequate safeguarding action. He said this caused him and his son distress, and he suffered financial loss. We found fault with a lack of carer support provided to Mr A. The council and integrated care board agreed to our recommendations to address the issues Mr A had suffered.
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Hillcrest Nursing Home (24 006 802a)
Statement Closed after initial enquiries Care and treatment 26-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father received at two nursing homes. It is reasonable for her to seek a legal remedy in the courts.
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Beech Tree House Care Home (24 006 802b)
Statement Closed after initial enquiries Care and treatment 26-Sep-2024
Summary: We will not investigate Mrs X’s complaint about the care her late father received at two nursing homes. It is reasonable for her to seek a legal remedy in the courts.