Recent statements in this category are shown below:
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NHS Lincolnshire ICB (22 013 830b)
Statement Not upheld Other 14-Sep-2023
Summary: We found fault by the Council, Hospital Trust and Community Trust with regards to the information they provided to Mr X and Mrs Y regarding available care and support services in the area. We also found fault by these organisations concerning their handling of Mr X’s complaint. They will apologise to Mr X and Mrs Y and take action to ensure appropriate information is available to people as part of the hospital discharge process.
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Greater Manchester Mental Health NHS Foundation Trust (23 002 827a)
Statement Closed after initial enquiries Other 22-Aug-2023
Summary: The Ombudsmen will not investigate Ms D’s complaint that the Council and Trust held inaccurate information about her. This is because the Information Commissioner is the appropriate organisation to consider her complaint about records.
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University Hospitals Birmingham NHS Foundation Trust (22 014 029a)
Statement Closed after initial enquiries Other 09-Aug-2023
Summary: Miss A complains about her mother’s discharge to a Care Centre from hospital. We will not investigate Miss A’s complaint because we can see no indications of fault by the organisations and could not add to the information the organisations already shared with Miss A.
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University Hospitals Birmingham NHS Foundation Trust (22 014 029b)
Statement Closed after initial enquiries Other 09-Aug-2023
Summary: Miss A complains about her mother’s discharge to a Care Centre from hospital. We will not investigate Miss A’s complaint because we can see no indications of fault by the organisations and could not add to the information the organisations already shared with Miss A.
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NHS Somerset Integrated Care Board (23 000 115c)
Statement Closed after initial enquiries Other 25-Jun-2023
Summary: Mr C complains about the care provided to his father when blood tests showed his blood was clotting too slowly. We will not investigate Mr C’s complaint. It is unlikely we could add to the information the organisations have already shared with Mr C. An investigation is also unlikely to find the organisations actions caused a significant injustice.
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NHS Northamptonshire ICB (22 018 059a)
Statement Closed after initial enquiries Other 12-Jun-2023
Summary: The Local Government and Social Care Ombudsman (LGSCO) will not investigate Mr X’s complaints about the actions of the Council, school and two NHS organisations. The Council has not yet had the opportunity to investigate and respond to most of the complaints about its actions. The Ombudsman cannot investigate the school complaints. Another Ombudsman is better placed to consider the complaints about the NHS organisations.
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Statement Upheld Other 26-Apr-2023
Summary: There was fault in the way the care home made decisions to assist Mrs C after she had a fall. The Council and the ICB which funded the care have agreed to apologise to Mrs C, pay her a symbolic financial remedy and remind the care home of its duties.
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Harbour Healthcare 1 Ltd (22 002 057a)
Statement Upheld Other 21-Mar-2023
Summary: We found fault by Harbour Healthcare with regards to the care it provided to Mr Y when he was resident in Kingswood Mount Care Home. This caused his wife, Mrs Y, significant distress and uncertainty. Harbour Healthcare will apologise to Mrs Y, pay her a financial remedy and take action to prevent similar problems occurring in future.
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Dementia Outreach Service (County) (22 001 037c)
Statement Not upheld Other 21-Feb-2023
Summary: Miss C has complained about a Home, Council and a Dementia Outreach Service about the care of her late mother, Mrs D. We found fault with the Home with oral care and nutrition and the Council in Mrs D’s move to a new care home. We did not find fault with Dementia Outreach.
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Dementia Outreach Service (County) (22 001 037d)
Statement Not upheld Other 21-Feb-2023
Summary: Miss C has complained about a Home, Council and a Dementia Outreach Service about the care of her late mother, Mrs D. We found fault with the Home with oral care and nutrition and the Council in Mrs D’s move to a new care home. We did not find fault with Dementia Outreach.