Other


Recent statements in this category are shown below:

  • Nottingham North & East Clinical Commissioning Group (16 017 845a)

    Statement Not upheld Other 14-Nov-2017

    Summary: Mr X complains about the Council and CCG's decision to refuse funding for a care package at home. The Ombudsmen do not find fault with this decision as it took the decision based on the risks to Mr X if he returned home. The Council and CCG are considering alternative options in discussion with Mr X.

  • Sussex Partnership NHS Foundation Trust (15 018 279a)

    Statement Upheld Other 09-Nov-2017

    Summary: The Trust and Council told the parents a Mental Health Act assessment of their child was a possibility but did not tell them before that assessment took place. The Trust did not share its views about the child appropriately with the Council or his parent. The Council properly supported the parents with care for the child while at home initially but did not arrange suitable education for the child for a total of five months. The Council allowed undue delay in dealing with the parent's complaints about these and other matters.

  • Crown Care IV Limited (15 017 516b)

    Statement Upheld Other 04-Oct-2017

    Summary: The Ombudsmen found a Council, CCG and Care Home failed to ensure a service user had clear information about the potential costs of residential care. However, in view of the number of variables, it is not possible to establish what would have happened without this fault. The Ombudsmen also found fault on the part of the Care Home in regard to how long it took to apply a revised fee. The Ombudsmen recommend apologies and a small financial payment.

  • Barnsley Clinical Commissioning Group (15 017 516a)

    Statement Upheld Other 04-Oct-2017

    Summary: The Ombudsmen found a Council, CCG and Care Home failed to ensure a service user had clear information about the potential costs of residential care. However, in view of the number of variables, it is not possible to establish what would have happened without this fault. The Ombudsmen also found fault on the part of the Care Home in regard to how long it took to apply a revised fee. The Ombudsmen recommend apologies and a small financial payment.

  • Ealing Clinical Commissioning Group (16 010 435a)

    Statement Not upheld Other 27-Sep-2017

    Summary: Ms X complains about the Council's delay in carrying out a safeguarding investigation. The Ombudsmen find some evidence of fault in the Council's record-keeping, in communicating with Ms X and delay in an investigation. The Council has now apologised to Ms X for its poor communication and this is a suitable remedy. There is no evidence of fault on the part of the Trust or CCG.

  • Central and North West London NHS Foundation Trust (16 010 435b)

    Statement Not upheld Other 27-Sep-2017

    Summary: Ms X complains about the Council's delay in carrying out a safeguarding investigation. The Ombudsmen find some evidence of fault in the Council's record-keeping, in communicating with Ms X and delay in an investigation. The Council has now apologised to Ms X for its poor communication and this is a suitable remedy. There is no evidence of fault on the part of the Trust or CCG.

  • Blackpool Teaching Hospitals NHS Foundation Trust (16 011 234)

    Statement Not upheld Other 25-Sep-2017

    Summary: The Ombudsmen find no fault with the way in which a Council and NHS Trust took action to safeguard a vulnerable young man. However, they did find the Council failed to invite the man's advocate to a safeguarding meeting.

  • South Warwickshire NHS Foundation Trust (16 015 980)

    Statement Upheld Other 15-Sep-2017

    Summary: There is fault with a district nursing service for not doing all it should to prevent pressure damage and for not considering earlier hospital admission. There is fault with a care home for not seeking medical attention sooner. The Ombudsmen recommend action to address this. The GP was not at fault.

  • East Sussex Healthcare NHS Trust (17 006 395)

    Statement Closed after initial enquiries Other 08-Sep-2017

    Summary: The Ombudsmen will not investigate Ms D's complaint about the Trust, because it was not responsible for providing the service she complains about.

  • Leeds Community Healthcare NHS Trust (16 015 159)

    Statement Not upheld Other 04-Sep-2017

    Summary: the Trust provides sitters to enable Mr S to visit his mother twice a week and will attempt to accommodate additional requests if Mr S gives 24 hours notice. Carers and Trust staff visit Mrs M regularly and have no concerns about the care Mr S's brother provides. There is no fault by the Trust or the Council.

;