Recent statements in this category are shown below:
-
Barkers Chemist (Tooting) Ltd (24 013 547d)
Statement Closed after initial enquiries Other 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
-
Sheffield Children's NHS Foundation Trust (24 002 665a)
Statement Closed after initial enquiries Other 18-Mar-2025
Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.
-
Sheffield Children's NHS Foundation Trust (24 002 665b)
Statement Closed after initial enquiries Other 18-Mar-2025
Summary: Ms X complained that Sheffield City Council and Sheffield Children’s NHS Foundation Trust failed to address the impact of their failings during a child safeguarding enquiry. We are satisfied the Council and the Trust have now proposed appropriate and proportionate action to resolve the complaint. Because of this, we will not investigate Ms X’s complaint.
-
Jesmond Nursing Home (24 012 047b)
Statement Closed after initial enquiries Other 14-Mar-2025
Summary: Miss X complains about how the Council communicated with her while she was in a care home placement awaiting rehabilitation. We will not investigate this complaint because the Council has already acted to address any potential fault and we are unlikely to achieve more.
-
Golden Park Nursing Home (24 011 477a)
Statement Closed after initial enquiries Other 12-Mar-2025
Summary: Mrs X complains about the care provided by the Council to her father, Mr Y, when he was at a care home. She considers the failings contributed to a decline in his health and the need to return to hospital. We will not investigate this complaint. This is because the failings have already been accepted and action taken to remedy the injustice.
-
Statement Closed after initial enquiries Other 17-Jan-2025
Summary: We will not investigate Mrs Y’s complaint about the care provided to her father, Mr X, when he was resident in a care home. This is because we consider it unlikely that our investigation would be able to add to the work that has already been undertaken by the care home and Council in response to Mrs Y’s complaint.
-
NHS Somerset Integrated Care Board (24 008 809b)
Statement Closed after initial enquiries Other 28-Nov-2024
Summary: Ms A complains about the care and treatment her aunt, Mrs B, received at Lavender Court, run by Somerset Care. We will not investigate this complaint because Somerset Care has already admitted it made mistakes and acted to ensure they do not happen again. We have seen evidence of these actions and further investigation is unlikely to achieve anything more.
-
Oak Lodge Nursing Home (23 017 812a)
Statement Upheld Other 20-Nov-2024
Summary: We found fault with the end of life care provided to Mrs Y by the Nursing Home. The Nursing Home pay Mrs Y’s daughter, Ms X, a symbolic financial remedy in recognition of the distress this caused.
-
NHS West Yorkshire ICB - Bradford District and Craven (23 019 207a)
Statement Not upheld Other 13-Nov-2024
Summary: Mr X complained the Council and ICB failed to work together to provide him with a budget for support. We found no fault by the ICB or Council in how they worked together to provide Mr X with a budget for support. We found fault by the Council in its reference to older legislation in its Direct Payments contracts, which caused frustration to Mr X. The Council has taken action to update the contracts, and has agreed to send Mr X an updated version.
-
Croydon Health Services NHS Trust (24 005 318a)
Statement Closed after initial enquiries Other 13-Oct-2024
Summary: We will not investigate a complaint about a how a Council made a Best Interest decision because there is not enough evidence of fault in the process if followed.