Other


Recent statements in this category are shown below:

  • East Coast Community Healthcare (17 016 604)

    Statement Not upheld Other 11-Mar-2019

    Summary: The Ombudsmen find no fault in a Council's and Health Service's responses to requests for home support. Both organisations made relevant enquiries, and neither was able to satisfy itself that the person had needs which met their criteria for support.

  • Mid Essex Clinical Commissioning Group (17 015 113)

    Statement Upheld Other 27-Feb-2019

    Summary: The Ombudsmen found fault by a Council and a CCG with the way it assessed someone's care needs and entitlement to Continuing Healthcare funding. The organisations have already acknowledged these faults, but the Ombudsmen recommended actions to remedy the outstanding injustices to the complainant, which the organisations have accepted. The Ombudsmen found no fault with a care home's decision to seek advice from other organisations or with the medication given while providing care for a resident.

  • Bupa Care Homes (CFH Care) Limited (17 015 113)

    Statement Not upheld Other 27-Feb-2019

    Summary: The Ombudsmen found fault by a Council and a CCG with the way it assessed someone's care needs and entitlement to Continuing Healthcare funding. The organisations have already acknowledged these faults, but the Ombudsmen recommended actions to remedy the outstanding injustices to the complainant, which the organisations have accepted. The Ombudsmen found no fault with a care home's decision to seek advice from other organisations or with the medication given while providing care for a resident.

  • NHS England - South West Area Team (17 007 723)

    Statement Not upheld Other 19-Feb-2019

    Summary: I consider Cornwall Council (the Council) was at fault when it sent contradictory information to Mr X saying it would not issue an education, health and care (EHC) plan for Miss Y, and then saying it would issue one. Due to Miss Y's age, Mr X has lost the opportunity to appeal the Council's decision. Cornwall Partnership NHS Foundation Trust (the Trust) delayed carrying out blood tests and an ECG. This caused uncertainty to Mr X. Also, the Trust used the wrong sized feeding tube for Miss Y. This caused pain to Miss Y and distress to Mr X. Smile Together Dental CIC (the Dental Service) did not provide Miss Y with an appointment since September 2016. This caused frustration to Mr X. Also, the Council and Kernow Clinical Commissioning Group (the CCG) delayed providing responses to Mr X's complaints, and did not keep him updated during the complaint handling process. This compounded the distress he had already suffered. The Ombudsmen made recommendations to remedy the injustices.

  • Kernow Clinical Commissioning Group (17 007 723)

    Statement Upheld Other 19-Feb-2019

    Summary: I consider Cornwall Council (the Council) was at fault when it sent contradictory information to Mr X saying it would not issue an education, health and care (EHC) plan for Miss Y, and then saying it would issue one. Due to Miss Y's age, Mr X has lost the opportunity to appeal the Council's decision. Cornwall Partnership NHS Foundation Trust (the Trust) delayed carrying out blood tests and an ECG. This caused uncertainty to Mr X. Also, the Trust used the wrong sized feeding tube for Miss Y. This caused pain to Miss Y and distress to Mr X. Smile Together Dental CIC (the Dental Service) did not provide Miss Y with an appointment since September 2016. This caused frustration to Mr X. Also, the Council and Kernow Clinical Commissioning Group (the CCG) delayed providing responses to Mr X's complaints, and did not keep him updated during the complaint handling process. This compounded the distress he had already suffered. The Ombudsmen made recommendations to remedy the injustices.

  • Cambian Group Plc (17 013 442)

    Statement Upheld Other 31-Jan-2019

    Summary: The Ombudsmen find fault in the way a Council, NHS Trust and private provider worked together when a specialist placement ended in an unplanned way. The provider did not keep others properly informed of the resident's deterioration, and the Council and Trust did not work together effectively to arrange alternative care in a timely way. This caused the young woman distress, and her parents stress. The organisations will apologise and provide symbolic financial payments to recognise this injustice. They will also take steps to learn from the case and prevent recurrences.

  • East Staffordshire Clinical Commissioning Group (17 017 844)

    Statement Upheld Other 15-Jan-2019

    Summary: Mrs T complained about problems she had accessing funding for her daughter, Miss R. The Council did not complete reviews properly and failed to allocate a social worker to Miss R's case. The CCG took over 12 months to decide that Miss R was eligible for healthcare funding and took too long to agree a suitable support plan. This caused injustice to Miss R's paid carers which include Mrs T. The Council and the CCG agreed to the Ombudsmen's recommendations to apologise, pay a financial remedy, complete a retrospective review of Miss R's entitlement to healthcare funding and consider whether any lessons can be learnt.

  • Fylde & Wyre Clinical Commissioning Group (17 000 039)

    Statement Upheld Other 21-Dec-2018

    Summary: The Ombudsmen uphold a complaint about a lack of support and management of the production of a child's Educational Health and Care Plan by the Council and the CCG. This led to delays, frustration and a lack of provision of required services.

  • Southern Derbyshire Clinical Commissioning Group (17 015 873)

    Statement Upheld Other 20-Dec-2018

    Summary: Miss T, complained on behalf of the late Mr G, about the failure of the Council and the CCG to arrange and provide suitable support to manage his property and financial affairs. Miss T said as a result Mr G accrued debt, could not access his bank account and experienced distress. On the evidence available, the Ombudsmen found a dispute between the Council and the CCG led to a delay in
    Mr G receiving support to act for him and manage his property and financial affairs. It is likely, on balance, that Mr G could not understand the impact the faults had on him so did not experience injustice. The Council and the CCG have agreed to provide an update to the Ombudsmen and Miss T to show what improvements they have made to joint working arrangements to help prevent similar mistakes.

  • P J Care Ltd (17 015 817)

    Statement Not upheld Other 07-Dec-2018

    Summary: The Ombudsmen find fault in the way a Council conducted a safeguarding enquiry. As a result restrictions were put in place before proper consideration had been given to the person's best interests. This, in turn, caused avoidable distress to her husband. The Council has agreed to action to learn from the case.

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