The Newcastle Upon Tyne Hospitals NHS Foundation Trust (23 017 939a)

Statement Closed after initial enquiries Other 19-May-2024

Summary: We will not investigate this complaint about child protection and safeguarding procedures. This is because there is insufficient evidence of fault in how the Council considered the complaint under the children’s statutory complaints procedure. The Trust has already taken action to remedy the complaint about its actions and investigation by us is unlikely to lead to a different outcome.

Highgate Care Services (23 006 503b)

Statement Upheld Other 23-Apr-2024

Summary: We investigated a complaint about the care provided to Mrs D’s late mother, Mrs E. We found fault with Bessingby Hall Care Home. It provided contradictory information in a meeting, did not keep accurate records, did not seek help from outside agencies and served notice on Mrs E without considering the impact. We recommended and the Care Home agreed to apologise to Mrs D, make service improvements and make a symbolic payment to remedy the injustice to Mrs D. We found no fault with the actions of the Council.

Amberley Care Home (23 014 843a)

Statement Closed after initial enquiries Other 23-Apr-2024

Summary: We will not investigate Miss X’s complaint about the care provided to her mother, Ms Y. This is because an investigation by the Ombudsmen would be unlikely to identify fault by the organisations involved in some aspects of Ms Y’s care. With regards to other parts of the Ms Y’s care, an investigation by the Ombudsmen would be unlikely to add anything to the investigations already carried out by the organisations Miss X is complaining about.

NHS Staffordshire and Stoke-On-Trent ICB (22 014 927a)

Statement Closed after initial enquiries Other 06-Mar-2024

Summary: Ms D raises complaints on behalf of stakeholders of a Nursing Home. We should not investigate the complaints because they have already been independently investigated and some issues can only be resolved by the Courts.

Midlands Partnership NHS Foundation Trust (22 014 927b)

Statement Closed after initial enquiries Other 06-Mar-2024

Summary: Ms D raises complaints on behalf of stakeholders of a Nursing Home. We should not investigate the complaints because they have already been independently investigated and some issues can only be resolved by the Courts.

Queensferry Court Care and Nursing Home (23 000 082b)

Statement Upheld Other 04-Mar-2024

Summary: Mr D complained about the care and support provided to his late mother, Mrs G, when she was discharged from hospital to a care home. We did not find fault by the Trust or the Council. There was fault in the way the Home recorded Mrs G’s weight and it failed to refer her for a continence assessment. The Home agreed to our recommendations to apologise to Mr D and Mr G and make symbolic payments.

Birmingham Community Healthcare NHS Trust (23 011 228a)

Statement Closed after initial enquiries Other 11-Jan-2024

Summary: We will not investigate Mrs X’s complaint about Birmingham Childrens Trust’s decision to carry out Section 47 enquiries following two strategy discussions. We are unlikely to achieve a different outcome for her.

NHS Greater Manchester ICB (23 009 044a)

Statement Closed after initial enquiries Other 29-Nov-2023

Summary: We will not investigate Miss X’s complaint about a Council’s handling of Deprivation of Liberty Safeguards. This is because there is no evidence of significant injustice to Miss X or her late mother to warrant an Ombudsman investigation.

Local Care Direct (22 017 101b)

Statement Not upheld Other 07-Nov-2023

Summary: A Council accepted several failings in the care one of its Care Home’s provided to an elderly resident. We found that the Council did not acknowledge the impact these failings had on the resident and her family. We did not find any fault in the care provided by a GP practice or an out of hours GP service. We recommend the Council takes steps to ensure improvements have been made to prevent recurrences.

NHS Lincolnshire ICB (22 013 830b)

Statement Not upheld Other 14-Sep-2023

Summary: We found fault by the Council, Hospital Trust and Community Trust with regards to the information they provided to Mr X and Mrs Y regarding available care and support services in the area. We also found fault by these organisations concerning their handling of Mr X’s complaint. They will apologise to Mr X and Mrs Y and take action to ensure appropriate information is available to people as part of the hospital discharge process.