Other


Recent statements in this category are shown below:

  • Manchester Clinical Commissioning Group (17 016 161)

    Statement Not upheld Other 14-Oct-2019

    Summary: The complainant, Miss B said it was wrong when the Council and the CCG asked her to pay a third-party top-up fee towards accommodation provided to her father under the terms of the Mental Health Act 1983. She said she did not have help from the Council and the Trust to find a suitable placement and was bullied into signing a third-party top-up agreement. On the evidence available, the Ombudsmen do not find fault by the CCG. The Council and the Trust provided Miss B with good information when explaining why more expensive accommodation would require a third-party top-up payment. There were also faults in the way the Council and the Trust asked Miss B to sign a third-party top-up agreement and this is likely to have caused her avoidable distress. The Council and the Trust did not share a copy of an updated nursing needs assessment with two homes and as a result Miss B is left with doubt about the choice of accommodation process. The Council and the Trust have agreed to the Ombudsmen recommendations and will apologise, make an acknowledgement payment to Miss B. They will also remind officers of the importance of good practice when dealing with choice of accommodation.

  • Cambridgeshire and Peterborough NHS Foundation Trust (19 000 830)

    Statement Upheld Other 27-Sep-2019

    Summary: There was fault in Miss C's health and social care assessments: they were delayed and Mr C, her father, did not receive timely copies. This meant he did not have the chance to challenge inaccuracies. As a result, there was a delay in Miss C receiving specialist healthcare to increase her independence. The Council and Trust will apologise, pay Miss C £250 and review the learning disability partnership's policies and procedures to ensure they refer to current law and guidance.

  • Humber NHS Teaching Foundation Trust (18 002 657)

    Statement Upheld Other 25-Sep-2019

    Summary: Mrs C complains about the care Mrs D received while in a Care Home. The poor care led to pressure sores, dehydration and weight loss. The Ombudsmen uphold the complaint. We find fault from both the Care Home and a District Nurses Team in the advice and care around pressure damage. We also find other instances of poor care and record keeping by the Care Home. We have made recommendations.

  • Sutton Clinical Commissioning Group (17 018 278)

    Statement Upheld Other 19-Sep-2019

    Summary: The complainant, Mrs B, says communication between the London Borough of Sutton and Epsom and St Helier University Hospitals NHS Trust was poor when they dealt with her late husband's discharge from hospital. She also complained about the way Sutton Clinical Commissioning Group considered her husband's eligibility for healthcare funding. The Ombudsmen found communication between the Council and the Trust was satisfactory, but they failed to share copies of assessments with Mrs B. The Clinical Commissioning Group properly considered whether Mrs B's husband was eligible for healthcare funding but did not initially write to Mrs B with the outcome of its consideration. The authorities have agreed to the Ombudsmen's recommendations and will apologise to Mrs B, pay a financial remedy to acknowledge the injustice caused and remind their staff of the importance of sharing copies of assessments and outcome of decisions.

  • Newford Nursing Home (18 003 852)

    Statement Upheld Other 19-Sep-2019

    Summary: The complainant, Ms B, said the care and treatment provided to her late father when he was approaching the end of his life by Staffordshire County Council, Newford Nursing Home and University Hospitals of North Midlands NHS Trust fell below expected standards. She also said the Home and the Trust did not communicate properly about the plan for her father's care when he was discharged from hospital. As a result, she said she experienced distress and confusion. The Ombudsmen did not find fault in the care and treatment provided to the complainant's father or in the way the authorities communicated with each other. However, the Home was not open and transparent with Ms B when it communicated the timing of her father's death in the Home. The Council and the Home have agreed to the Ombudsmen's recommendations and will apologise, make an acknowledgement payment and improve the Home's procedures for planning end of life care with residents and their families.

  • NHS Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group (17 015 066)

    Statement Upheld Other 04-Sep-2019

    Summary: The Ombudsmen found North Somerset Council's flawed safeguarding enquiry into Mrs D's care and support caused Mrs C distress and uncertainty. St George's Nursing Home's (the Home) poor record keeping of Mrs D's fluid intake and pressure sore care caused Mrs C uncertainty. The Home should remedy the distress Mrs C suffered when she found an antibiotic next to Mrs D's bed. The Ombudsmen also found Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group compounded Mrs C's distress by significantly delaying handling her complaint.

  • North Somerset Community Partnership (17 015 066)

    Statement Not upheld Other 04-Sep-2019

    Summary: The Ombudsmen found North Somerset Council's flawed safeguarding enquiry into Mrs D's care and support caused Mrs C distress and uncertainty. St George's Nursing Home's (the Home) poor record keeping of Mrs D's fluid intake and pressure sore care caused Mrs C uncertainty. The Home should remedy the distress Mrs C suffered when she found an antibiotic next to Mrs D's bed. The Ombudsmen also found Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group compounded Mrs C's distress by significantly delaying handling her complaint.

  • St George's Nursing Home (17 015 066)

    Statement Upheld Other 04-Sep-2019

    Summary: The Ombudsmen found North Somerset Council's flawed safeguarding enquiry into Mrs D's care and support caused Mrs C distress and uncertainty. St George's Nursing Home's (the Home) poor record keeping of Mrs D's fluid intake and pressure sore care caused Mrs C uncertainty. The Home should remedy the distress Mrs C suffered when she found an antibiotic next to Mrs D's bed. The Ombudsmen also found Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group compounded Mrs C's distress by significantly delaying handling her complaint.

  • Care Quality Commission (17 015 066)

    Statement Not upheld Other 04-Sep-2019

    Summary: The Ombudsmen found North Somerset Council's flawed safeguarding enquiry into Mrs D's care and support caused Mrs C distress and uncertainty. St George's Nursing Home's (the Home) poor record keeping of Mrs D's fluid intake and pressure sore care caused Mrs C uncertainty. The Home should remedy the distress Mrs C suffered when she found an antibiotic next to Mrs D's bed. The Ombudsmen also found Bristol, North Somerset & South Gloucestershire Clinical Commissioning Group compounded Mrs C's distress by significantly delaying handling her complaint.

  • Hollymere House Care Home (18 016 698)

    Statement Not upheld Other 27-Aug-2019

    Summary: Mr S complains the Home failed to provide adequate care to his late mother-in-law Mrs D, causing distress to Mrs D and her family and potentially contributing to her death. The Ombudsmen's view is there is no evidence of fault causing injustice to Mrs D.