Recent statements in this category are shown below:

  • Medway Community Healthcare CIC (18 017 295)

    Statement Not upheld Other 19-Dec-2019

    Summary: Mrs D complained about the care of her mother by a Trust, a Council and Community Healthcare Trust. We found some fault with the Community Healthcare Trust, however we consider it took sufficient action to remedy this and the fault did not cause the injustice Mrs D claims.

  • Haringey Clinical Commissioning Group (18 006 575)

    Statement Not upheld Other 17-Dec-2019

    Summary: The Ombudsmen do not agree Haringey Clinical Commissioning Group should have commissioned a day care centre to meet Q's needs during the holiday period. The Ombudsmen do not consider there was fault in the way London Borough of Haringey carried out Mr and Mrs P's carers assessments. However, it should have completed them when it was aware Q's care package would significantly change.

  • Great Ormond Street Childrens Hospital (18 009 716)

    Statement Not upheld Other 17-Dec-2019

    Summary: The Ombudsmen consider Great Ormond Street Hospital (GOSH) did not withhold evidence from a child protection conference. Rather, Central Bedfordshire Council (the Council) did not share GOSH's evidence at that conference. Also, the Council did not share the social worker's report with Mr G before the conference in line with the safeguarding policy, which caused him frustration. The Ombudsmen consider GOSH clearly communicated its safeguarding concerns to Mr G and did not misrepresent his son's feeding tubes coming out.

  • NHS Lambeth Clinical Commissioning Group (17 005 393)

    Statement Upheld Other 25-Nov-2019

    Summary: Mrs B complains the Council delayed in assessing her needs and completed an inadequate assessment which did not properly reflect her needs. She says the Council recorded incorrect health information about her and the CCG delayed in completing a healthcare funding assessment. She says the faults caused her distress and left her out of pocket. The Ombudsmen found the Council failed to assess Mrs B promptly and this caused her uncertainty and distress. The CCG delayed its assessment and failed to calculate redress in line with government guidance and this left Mrs B out of pocket. The Council and the CCG acted to improve their processes and procedures. They have also agreed to the Ombudsmen's recommendations and will apologise to Mrs B and pay a financial remedy.

  • NHS Devon CCG (16 015 030)

    Statement Not upheld Other 20-Nov-2019

    Summary: The Ombudsmen found fault with the care provided to a woman with complex needs by several health and social care organisations. This included failure to arrange assessments and reviews, failures in transition planning and failure to make appropriate safeguarding referrals. This fault meant opportunities were missed to explore whether the woman had additional care needs. This also resulted in distress and uncertainty for her sister, who is pursuing the complaint on her behalf. The organisations concerned have agreed to take action to remedy the injustice to the complainants.

  • Oxleas NHS Foundation Trust (17 000 791)

    Statement Upheld Other 07-Nov-2019

    Summary: A man complained about the care of his late mother by a council and NHS organisations. He said she received poor stoma care from agency carers and district nurses and inadequate arrangements for care following a discharge from hospital. The Ombudsmen find that the council and an NHS Trust failed to ensure his mother received the stoma care she needed. This caused her distress and embarrassment and also caused the family distress. The council will explain how it will improve stoma care in future. The NHS Trust did not follow the recommended discharge plan or visit as often as it should have. This did not cause harm to the woman concerned but it caused distress to her family. The NHS Trust has already made satisfactory service improvements. The council and NHS Trust will apologise and pay a financial remedy. Other elements of the complaint were not investigated.

  • Lewisham Clinical Commissioning Group (18 010 781)

    Statement Upheld Other 24-Oct-2019

    Summary: Faults by the Trust, Council and CCG led to Mrs X paying for accommodation which should have been free section 117 aftercare. Faults by the Council in dealing with Ms X's enquiries and complaints caused her unnecessary time and trouble. The Council has already offered a fair remedy for Ms X's injustice. The Trust, Council and CCG have accepted the Ombudsmen's recommendations for service improvements and to address the injustice to Mrs X. We have therefore completed our investigation.

  • The Cambridge Nursing Centre (18 014 663)

    Statement Upheld Other 22-Oct-2019

    Summary: Ms D complains about poor care provided to her late father, Mr F, by The Cambridge Nursing Centre. Mr F's care there was funded by both the NHS and Cambridgeshire County Council. The Ombudsmen have upheld parts of Ms D's complaint relating to falls, communication, capacity assessment, end of life care and loss of possessions. We have not upheld other elements of the complaint. The Council and The Cambridge Nursing Centre accept our recommendations, so we have completed our investigation.

  • Manchester Clinical Commissioning Group (17 016 161)

    Statement Not upheld Other 14-Oct-2019

    Summary: The complainant, Miss B said it was wrong when the Council and the CCG asked her to pay a third-party top-up fee towards accommodation provided to her father under the terms of the Mental Health Act 1983. She said she did not have help from the Council and the Trust to find a suitable placement and was bullied into signing a third-party top-up agreement. On the evidence available, the Ombudsmen do not find fault by the CCG. The Council and the Trust provided Miss B with good information when explaining why more expensive accommodation would require a third-party top-up payment. There were also faults in the way the Council and the Trust asked Miss B to sign a third-party top-up agreement and this is likely to have caused her avoidable distress. The Council and the Trust did not share a copy of an updated nursing needs assessment with two homes and as a result Miss B is left with doubt about the choice of accommodation process. The Council and the Trust have agreed to the Ombudsmen recommendations and will apologise, make an acknowledgement payment to Miss B. They will also remind officers of the importance of good practice when dealing with choice of accommodation.

  • Cambridgeshire and Peterborough NHS Foundation Trust (19 000 830)

    Statement Upheld Other 27-Sep-2019

    Summary: There was fault in Miss C's health and social care assessments: they were delayed and Mr C, her father, did not receive timely copies. This meant he did not have the chance to challenge inaccuracies. As a result, there was a delay in Miss C receiving specialist healthcare to increase her independence. The Council and Trust will apologise, pay Miss C £250 and review the learning disability partnership's policies and procedures to ensure they refer to current law and guidance.