Other


Recent statements in this category are shown below:

  • Hollymere House Care Home (18 016 698)

    Statement Not upheld Other 27-Aug-2019

    Summary: Mr S complains the Home failed to provide adequate care to his late mother-in-law Mrs D, causing distress to Mrs D and her family and potentially contributing to her death. The Ombudsmen's view is there is no evidence of fault causing injustice to Mrs D.

  • Cranhill Nursing Home (18 002 879)

    Statement Upheld Other 15-Aug-2019

    Summary: Mrs L complains Cranhill Nursing Home failed to care properly for her late husband Mr L. She also complains there was fault in the Council's safeguarding investigation into Mr L's care and the events leading up to his death. The Ombudsmen have partly upheld Mrs L's complaints and made recommendations. The Ombudsmen have not found a link between poor care and Mr L's death.

  • Aspen Grange Care Home (17 016 547)

    Statement Not upheld Other 13-Aug-2019

    Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient's discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

  • Mid Essex Clinical Commissioning Group (17 016 547)

    Statement Not upheld Other 13-Aug-2019

    Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient's discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

  • NHS East Riding of Yorkshire Clinical Commissioning Group (17 019 371)

    Statement Upheld Other 09-Aug-2019

    Summary: The Council has admitted delaying in sending an invoice, which is fault. But there is no evidence of an injustice as Mrs X was liable for care charges. The Trust acted with fault in not being able to show it had considered Mrs X for continued health care funding but there is no evidence of injustice as it is unlikely Mrs X was eligible for health funding. The Ombudsmen also found fault with the Council in not carrying out a joint complaint investigation with the CCG. However, there was no injustice to Mrs X and Mrs Y and our investigation picked up the Trust and CCG's evidence. The Ombudsman have recommended service improvements to remedy the faults identified.

  • Mansfield & Ashfield Clinical Commissioning Group (18 008 760)

    Statement Upheld Other 07-Aug-2019

    Summary: A woman complained that a council and clinical commissioning group did not work together to meet her care needs after she fell. She said this caused her health to worsen. The Ombudsmen find that the council failed to respond properly to her request for more support hours. There was a fault with the clinical commissioning group's communication. They have agreed to take action to remedy this.

  • Comberton Nursing Home (17 000 897)

    Statement Upheld Other 01-Aug-2019

    Summary: The complaint is about the late Mrs B's care in hospital, in a nursing home and by her GP. We have upheld complaints of poor discharge planning by a council and clinical commissioning group. We have upheld a complaint against an NHS trust for making a safeguarding referral unnecessarily. We have also found poor record keeping by a nursing home. We have not upheld complaints about poor care in the nursing home, about GP care or about the trust discharging Mrs B to the nursing home. We have made recommendations for payments and apologies to remedy the distress to Mrs B's family.

  • Dudley Clinical Commissioning Group (17 000 897)

    Statement Upheld Other 01-Aug-2019

    Summary: The complaint is about the late Mrs B's care in hospital, in a nursing home and by her GP. We have upheld complaints of poor discharge planning by a council and clinical commissioning group. We have upheld a complaint against an NHS trust for making a safeguarding referral unnecessarily. We have also found poor record keeping by a nursing home. We have not upheld complaints about poor care in the nursing home, about GP care or about the trust discharging Mrs B to the nursing home. We have made recommendations for payments and apologies to remedy the distress to Mrs B's family.

  • Redbridge Clinical Commissioning Group (18 001 822)

    Statement Upheld Other 08-Jul-2019

    Summary: The Ombudsmen find a Council and CCG failed to work together properly to agree a young person's Education Health and Care Plan. The young person missed out on support for an assessed health need over a prolonged period. Their parents were able to fund some private support, for which they have been partly reimbursed by the Council. The CCG has agreed to reimburse the outstanding amount. Further, the CCG has agreed to provide a financial remedy to acknowledge the uncertainty about the impact on the young person's health.

  • Lewisham Clinical Commissioning Group (17 009 673)

    Statement Not upheld Other 19-Jun-2019

    Summary: A man complained that a council and clinical commissioning group took too long to assess his father's home for adaptations and did not consider his religious need to access a shower. The Ombudsmen find fault with communication about the assessments, which caused some frustration. The Ombudsmen find that the council was at fault for not considering religious needs but this did not cause injustice. The Council will apologise for the impact of the lack of updates about the assessments.