Recent statements in this category are shown below:
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Statement Upheld Other 26-Aug-2026
Summary: We found fault by Suffolk County Council, Care UK and NHS Suffolk and North East Essex Integrated Care Board with regards to the care provided to Mrs C when she was resident in the Care Home. This fault placed Mrs C at risk and caused her daughter, Mrs B, significant distress and uncertainty. The Council, Care UK and the ICB will take action to prevent similar problems occurring in future. They will also pay Mrs B a symbolic financial remedy. There was no fault with regards to the handling of an NHS Funded Nursing Care review by the ICB.
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Livewell Southwest (25 025 211b)
Statement Closed after initial enquiries Other 29-Jun-2026
Summary:Mrs A raises complaints against Plymouth City Council (the Council) and University Hospitals Plymouth NHS Trust (the Trust). Livewell Southwest provide the adult social care function on behalf of the Council.
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Norfolk & Suffolk NHS Foundation Trust (25 025 745a)
Statement Closed after initial enquiries Other 29-Apr-2026
Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.
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NHS Suffolk & North East Essex ICB (25 025 745b)
Statement Closed after initial enquiries Other 29-Apr-2026
Summary: Ms G complains health and children’s services in her area failed to appropriately monitor and support her child during his early years. We will not investigate the complaint because it is late and we have not found a good reason to use discretion to investigate it now. And, because Ms G is seeking sizeable financial compensation for avoidable harm, it would be appropriate for her to pursue a remedy through the courts.
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Statement Not upheld Other 22-Apr-2026
Summary: Mr D complains about the care provided to his grandmother, Ms E, before her death. He complains the organisations who provided her care failed to keep her safe or recognise how vulnerable she was. I find no fault with the actions of the organisations and do not uphold the complaint.
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Dorset Healthcare University NHS Foundation Trust (25 005 600a)
Statement Closed after initial enquiries Other 19-Apr-2026
Summary: Mr C complains the Council and Trust have failed to provide him with information about safeguarding allegations made against him. We will not investigate this complaint as there is not enough evidence of fault.
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Dorset Healthcare University NHS Foundation Trust (25 005 600b)
Statement Closed after initial enquiries Other 19-Apr-2026
Summary: Mr C complains the Council and Trust have failed to provide him with information about safeguarding allegations made against him. We will not investigate this complaint as there is not enough evidence of fault.
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Livewell Southwest (25 016 806a)
Statement Closed after initial enquiries Other 10-Mar-2026
Summary: Mr X complains about delays by Plymouth City Council, Livewell Southwest and NHS Devon Integrated Care Board in relation to his request for backdated care payments. We have upheld Mr X’s complaint because the organisations have agreed to take appropriate actions to resolve matters.
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Statement Closed after initial enquiries Other 10-Mar-2026
Summary: Mr X complains about delays by Plymouth City Council, Livewell Southwest and NHS Devon Integrated Care Board in relation to his request for backdated care payments. We have upheld Mr X’s complaint because the organisations have agreed to take appropriate actions to resolve matters.
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Kent Community Health NHS Foundation Trust (25 006 254a)
Statement Closed after initial enquiries Other 23-Dec-2025
Summary: Representatives for the late Mrs X complained that she did not receive the care and support she should have in a short-term residential care unit operated by Kent County Council and Kent Community Health NHS Foundation Trust. We decided not to investigate the complaint. Mrs X has died, so an investigation would not achieve a remedy for her.