Recent statements in this category are shown below:
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Manchester University NHS Foundation Trust (23 013 641a)
Statement Upheld Community hospital services 07-Jul-2025
Summary: Mrs X complained about the Council commissioned care package her mother, Mrs Y, received after discharge from an intermediate care facility. There were faults in the information the Council provided when commissioning the care package and care workers were unable to use the equipment. There were also faults in the way the Council and the Trust responded to the complaint. The Council and Trust have agreed to apologise and makes payments to Mrs X and Mrs Y to acknowledge the distress, frustration and uncertainty they were caused by the faults with the care arrangements. The Council has already made a symbolic payment to remedy the impact of its complaint handling faults. The Trust and Council has agreed to provide evidence of the action taken to improve joint complaint handling and discharge arrangements.
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NHS North East London ICB (24 017 682b)
Statement Closed after initial enquiries Community hospital services 24-Jun-2025
Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.
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Cornwall Partnership NHS Foundation Trust (24 016 160a)
Statement Closed after initial enquiries Community hospital services 05-May-2025
Summary: We will not investigate Ms X’s complaint about the care and support provided to her daughter, Miss Y, by Cornwall Council and Cornwall Partnership NHS Foundation Trust. This is because the courts are currently considering these matters. Ms X can return to us at the conclusion of the legal process if she remains dissatisfied and we will consider whether there is any further action for us to take.
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Central London Community Healthcare NHS Trust (24 013 547c)
Statement Closed after initial enquiries Community hospital services 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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NHS South Yorkshire ICB (24 007 778a)
Statement Closed after initial enquiries Community hospital services 19-Dec-2024
Summary: We will not investigate Ms X’s complaint about the arranging and managing of her care package which is funded by Sheffield City Council and NHS South Yorkshire ICB. This is because further investigation by the Ombudsmen is unlikely to add to the Council’s own investigation. While Ms X has ongoing concerns about the Council’s safeguarding process, it is too soon for us to look at this.
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Creative Support Ltd (24 006 451a)
Statement Closed after initial enquiries Community hospital services 18-Dec-2024
Summary: Mr X complained a social worker told lies about him and a relative. We will not investigate the complaint because an investigation is unlikely to find fault with the Council or achieve what Mr X wants.
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Statement Not upheld Community hospital services 29-Jul-2024
Summary: Ms Y complained that professionals failed to understand her mother’s personality and wrongly determined she lacked capacity. Ms Y said this led to a decision to transfer her mother to a nursing home which caused her distress. In addition, she said it led to a hospital and a nursing home placing unnecessary restrictions on her mother. We have not found fault in the way professionals considered Mrs X’s capacity. However, we have found fault in the way a Council considered Mrs X’s best interests before placing her in a nursing home. This caused avoidable distress and we have recommended an apology and a small financial payment.
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Gloucestershire Health and Care NHS Foundation Trust (23 020 881a)
Statement Closed after initial enquiries Community hospital services 28-Jul-2024
Summary: We will not investigate a complaint about how a Trust and a Council dealt with a complaint about the care provided to the complainant’s brother. This is because he did not provide consent to share his information and this was appropriately considered by the organisations during the local complaints process.
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Statement Closed after initial enquiries Community hospital services 09-Jul-2024
Summary: We will not investigate this complaint about the Council’s decision to place Mrs X in a care home or about the care she received there. There is not enough evidence of fault with the care for us to investigate and we are unlikely to achieve more by investigating the complaints about the placement in the care home.
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Mersey Care NHS Foundation Trust (FT) (23 008 797b)
Statement Closed after initial enquiries Community hospital services 27-Jun-2024
Summary: We will not investigate Mr X’s complaint about his late brother’s care and treatment during April to August 2021. This is because a significant amount of time has passed since the events Mr X is complaining about occurred and it would have been reasonable for Mr X to complain to us sooner. We are also unlikely to be able to make the findings sought by Mr X about his brother’s cause of death.