Community hospital services


Recent statements in this category are shown below:

  • Lewisham & Greenwich NHS Trust (18 012 769)

    Statement Upheld Community hospital services 03-Mar-2020

    Summary: Mrs D complained about physiotherapy provided by an NHS Trust to her husband when he was a patient in hospital. She also complained about the communication relating to discharge planning from two NHS Trusts and the Council. She said the Council failed to investigate her concerns in line with its safeguarding procedures. The Ombudsmen found the two NHS Trusts failed to communicate properly with the complainant but apologised and made improvements. One of the NHS Trust failed to follow up on a community rehabilitation referral and this is likely to have impacted on Mrs D's husband's wellbeing. The Council completed a safeguarding investigation but took too long to tell the complaint the outcome. The Council and the NHS Trusts have agreed to the Ombudsmen's recommendations and will apologise, make acknowledgement payments and issue reminders to their staff to ensure good practice.

  • Oxleas NHS Foundation Trust (18 012 769)

    Statement Upheld Community hospital services 03-Mar-2020

    Summary: Mrs D complained about physiotherapy provided by an NHS Trust to her husband when he was a patient in hospital. She also complained about the communication relating to discharge planning from two NHS Trusts and the Council. She said the Council failed to investigate her concerns in line with its safeguarding procedures. The Ombudsmen found the two NHS Trusts failed to communicate properly with the complainant but apologised and made improvements. One of the NHS Trust failed to follow up on a community rehabilitation referral and this is likely to have impacted on Mrs D's husband's wellbeing. The Council completed a safeguarding investigation but took too long to tell the complaint the outcome. The Council and the NHS Trusts have agreed to the Ombudsmen's recommendations and will apologise, make acknowledgement payments and issue reminders to their staff to ensure good practice.

  • Medway NHS Foundation Trust (18 017 295)

    Statement Not upheld Community hospital services 19-Dec-2019

    Summary: Mrs D complained about the care of her mother by a Trust, a Council and Community Healthcare Trust. We found some fault with the Community Healthcare Trust, however we consider it took sufficient action to remedy this and the fault did not cause the injustice Mrs D claims.

  • Great Yarmouth & Waveney Clinical Commissioning Group (18 016 392)

    Statement Not upheld Community hospital services 27-Sep-2019

    Summary: The Ombudsmen find no fault by a Council and Clinical Commissioning Group in relation to the care and support they provided to a woman with complex care needs.

  • Brooklands Nursing & Residential Home (17 012 513)

    Statement Upheld Community hospital services 11-Apr-2019

    Summary: Mrs Y complains about the social care provided to her father, Mr X. She also complains about elements of the community nursing care provided by the NHS Trust. The Ombudsmen found some of the home's actions caused injustice, which it will remedy with the actions listed at the end of this statement. The Ombudsmen finds some minor fault in the actions of the NHS Trust. However this did not, in our view, impact on Mr X.

  • Shropshire Community Health NHS Trust (18 011 995)

    Statement Not upheld Community hospital services 20-Mar-2019

    Summary: There is no evidence of fault in the actions of Shropshire Council and Shropshire Community Health NHS Trust when Mr B was discharged from hospital to a care home. The Ombudsmen have not investigated the complaint that the Shrewsbury and Telford Hospital NHS Trust should have carried out a continuing care assessment as it is unlikely that they would find fault.

  • Cornwall Partnership NHS Foundation Trust (17 007 723)

    Statement Upheld Community hospital services 19-Feb-2019

    Summary: I consider Cornwall Council (the Council) was at fault when it sent contradictory information to Mr X saying it would not issue an education, health and care (EHC) plan for Miss Y, and then saying it would issue one. Due to Miss Y's age, Mr X has lost the opportunity to appeal the Council's decision. Cornwall Partnership NHS Foundation Trust (the Trust) delayed carrying out blood tests and an ECG. This caused uncertainty to Mr X. Also, the Trust used the wrong sized feeding tube for Miss Y. This caused pain to Miss Y and distress to Mr X. Smile Together Dental CIC (the Dental Service) did not provide Miss Y with an appointment since September 2016. This caused frustration to Mr X. Also, the Council and Kernow Clinical Commissioning Group (the CCG) delayed providing responses to Mr X's complaints, and did not keep him updated during the complaint handling process. This compounded the distress he had already suffered. The Ombudsmen made recommendations to remedy the injustices.

  • Sussex Community NHS Trust (17 014 451)

    Statement Not upheld Community hospital services 20-Dec-2018

    Summary: The Ombudsmen found no fault with an NHS Trust about its decision to discharge an elderly man on two separate occasions. The Ombudsmen has not found fault with another NHS Trust's care at an integrated care unit. There was fault with a medication list sent with the patient on discharge, but the NHS Trust has already remedied this. The Ombudsmen found no fault with a Council's decision to arrange a placement in a residential care home, but there was fault with the Council's communication about care home fees. The Ombudsmen recommended actions for the Council to remedy the distress caused by the fault and improve its service.

  • East Sussex Healthcare NHS Trust (16 015 553)

    Statement Not upheld Community hospital services 30-Nov-2018

    Summary: The Ombudsmen found no fault by a Council, an NHS Trust and a Mental Health Trust about the care they arranged or provided to someone with Parkinson's Disease following several hospital admissions. The Ombudsmen found fault by a GP Practice in its assessment of a patient and in its recording about medication reviews. However, the faults did not cause the patient harm and there was no fault with the clinical care. The Ombudsmen made recommendations to the Practice to apologise to the patient's family for the distress caused by the faults and to review this case and make service improvements.

  • Hertfordshire Community NHS Trust (17 010 928)

    Statement Upheld Community hospital services 30-Jul-2018

    Summary: The Ombudsmen find fault in an independent investigation the Council commissioned. It was not properly multi disciplinary and failed to provide a comprehensive response. The Council has agreed to commission a new investigation, to properly include and consider all the relevant health organisations.