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Community hospital services


Recent statements in this category are shown below:

  • Gloucestershire Health and Care NHS Foundation Trust (20 007 614)

    Statement Upheld Community hospital services 16-Sep-2021

    Summary: Miss B and Mrs C complain about the care their late grandmother Mrs P received in a council-funded care home and from district nurses. Failings in Mrs P's care by the Home and district nurses led to her developing severe pressures ulcers in the last weeks of her life. The Council did not investigate key issues in the complaint. The organisations should apologise and make a payment to Miss B and Mrs C to acknowledge the distress they suffered. The Council should also ensure the Home makes service improvements.

  • Gloucestershire Health and Care NHS Foundation Trust (20 007 614)

    Statement Upheld Community hospital services 16-Sep-2021

    Summary: Miss B and Mrs C complain about the care their late grandmother Mrs P received in a council-funded care home and from district nurses. Failings in Mrs P's care by the Home and district nurses led to her developing severe pressures ulcers in the last weeks of her life. The Council did not investigate key issues in the complaint. The organisations should apologise and make a payment to Miss B and Mrs C to acknowledge the distress they suffered. The Council should also ensure the Home makes service improvements.

  • Orchid Care Home (20 011 171)

    Statement Upheld Community hospital services 18-Aug-2021

    Summary: Mrs B complained about information an NHS Trust provided to the Council's commissioned care home provider when her late father was discharged from hospital in December 2019. She complains a Surgery prescribed antibiotics but failed to send the prescription to the pharmacy. She also said the Home delayed in following up on the medication her father needed, and this contributed to his untimely death. We found the Trust at fault for poor record keeping when it dealt with the discharge, but it improved. Faults in the way the Surgery made an electronic request for medication and the Home's failure to take follow up action caused delay in the medication being received. The Surgery and the Home also missed an opportunity to report the incident to the Council so it could consider its safeguarding procedures. The authorities have agreed to our recommendations and the Council will monitor the Home to ensure it improves the way it records discharge information and it will provide safeguarding training if necessary. The Surgery will remind its staff of the importance of reporting safeguarding concerns to the Council when dealing with incidents relating to patient safety. The Home and the Surgery will apologise to Mrs B for the missed opportunity which contributed to doubt she has about the events which occurred.

  • Lancashire and South Cumbria NHS Foundation Trust (20 007 240)

    Statement Upheld Community hospital services 05-Aug-2021

    Summary: Meadowfield House Home for Older People and Lancashire and South Cumbria NHS Foundation Trust jointly contributed to Mrs Y's worsening pressure sore. That caused her pain and distress. They have agreed to apologise, make service improvements and pay a financial remedy to Mrs Y and her husband.

  • Guy's and St Thomas' NHS Foundation Trust (20 001 348)

    Statement Not upheld Community hospital services 11-May-2021

    Summary: The Ombudsmen have not found fault by a Council or an NHS Trust about their assessment or decision to discontinue parts of a reablement care package because the individual was unable to participate due to her dementia at that time. We have also not found fault with either organisation's complaint handling.

  • NHS Sheffield Clinical Commissioning Group (19 015 370)

    Statement Not upheld Community hospital services 08-Mar-2021

    Summary: The Ombudsmen find there was an extensive avoidable delay in the Council assessing two young adults' needs and producing a support plan for their care at home. This situation caused their mother significant avoidable stress which is an injustice. The Council has agreed to apologise, make a payment to recognise the injustice and to take steps to learn from the case and prevent recurrences.

  • NHS Sheffield Clinical Commissioning Group (19 015 370)

    Statement Not upheld Community hospital services 08-Mar-2021

    Summary: The Ombudsmen find there was an extensive avoidable delay in the Council assessing two young adults' needs and producing a support plan for their care at home. This situation caused their mother significant avoidable stress which is an injustice. The Council has agreed to apologise, make a payment to recognise the injustice and to take steps to learn from the case and prevent recurrences.

  • East Sussex Healthcare NHS Trust (19 007 535)

    Statement Upheld Community hospital services 23-Feb-2021

    Summary: The complainant, Mrs C, says the Council and the Trust failed to provide her late father, Mr J, with sufficient occupational health equipment and physiotherapy to enable him to achieve his potential for rehabilitation. She also said the lack of care planning and therapy had an adverse impact on her mother's caring role and left her with out-of-pocket expenses. We found the Trust was at fault in the way it decided to reprioritise a referral from a doctor, and this led to a delay in physiotherapy being provided. The Council took too long to provide equipment better suited to Mr J's needs. The Council and the Trust have agreed to our recommendations and will apologise in writing to Mrs C's mother, make an acknowledgement payment in recognition of the injustice caused and act to improve the response to referrals and record-keeping.

  • Leeds Community Healthcare NHS Trust (20 001 761)

    Statement Upheld Community hospital services 02-Feb-2021

    Summary: The Ombudsmen find a Trust did not respond to a request for a change of physiotherapist appropriately. There is evidence that staff were trying to meet the patient's needs but this fault has left uncertainty about whether a further review could and should have happened. The Trust has agreed to provide an apology and to take steps to learn from the complaint.

  • Medvivo Group Ltd (19 019 952)

    Statement Not upheld Community hospital services 01-Feb-2021

    Summary: Mrs D complains about a lack of urgent interim care for her mother by a Council, Medvivo, and a GP Surgery. We found fault with the Council which caused distress to Mrs D and her family. The Council has agreed to compensate Mrs D for this.