Community hospital services


Recent statements in this category are shown below:

  • Guy's and St Thomas' NHS Foundation Trust (20 001 348)

    Statement Not upheld Community hospital services 11-May-2021

    Summary: The Ombudsmen have not found fault by a Council or an NHS Trust about their assessment or decision to discontinue parts of a reablement care package because the individual was unable to participate due to her dementia at that time. We have also not found fault with either organisation's complaint handling.

  • NHS Sheffield Clinical Commissioning Group (19 015 370)

    Statement Not upheld Community hospital services 08-Mar-2021

    Summary: The Ombudsmen find there was an extensive avoidable delay in the Council assessing two young adults' needs and producing a support plan for their care at home. This situation caused their mother significant avoidable stress which is an injustice. The Council has agreed to apologise, make a payment to recognise the injustice and to take steps to learn from the case and prevent recurrences.

  • NHS Sheffield Clinical Commissioning Group (19 015 370)

    Statement Not upheld Community hospital services 08-Mar-2021

    Summary: The Ombudsmen find there was an extensive avoidable delay in the Council assessing two young adults' needs and producing a support plan for their care at home. This situation caused their mother significant avoidable stress which is an injustice. The Council has agreed to apologise, make a payment to recognise the injustice and to take steps to learn from the case and prevent recurrences.

  • East Sussex Healthcare NHS Trust (19 007 535)

    Statement Upheld Community hospital services 23-Feb-2021

    Summary: The complainant, Mrs C, says the Council and the Trust failed to provide her late father, Mr J, with sufficient occupational health equipment and physiotherapy to enable him to achieve his potential for rehabilitation. She also said the lack of care planning and therapy had an adverse impact on her mother's caring role and left her with out-of-pocket expenses. We found the Trust was at fault in the way it decided to reprioritise a referral from a doctor, and this led to a delay in physiotherapy being provided. The Council took too long to provide equipment better suited to Mr J's needs. The Council and the Trust have agreed to our recommendations and will apologise in writing to Mrs C's mother, make an acknowledgement payment in recognition of the injustice caused and act to improve the response to referrals and record-keeping.

  • Leeds Community Healthcare NHS Trust (20 001 761)

    Statement Upheld Community hospital services 02-Feb-2021

    Summary: The Ombudsmen find a Trust did not respond to a request for a change of physiotherapist appropriately. There is evidence that staff were trying to meet the patient's needs but this fault has left uncertainty about whether a further review could and should have happened. The Trust has agreed to provide an apology and to take steps to learn from the complaint.

  • Medvivo Group Ltd (19 019 952)

    Statement Not upheld Community hospital services 01-Feb-2021

    Summary: Mrs D complains about a lack of urgent interim care for her mother by a Council, Medvivo, and a GP Surgery. We found fault with the Council which caused distress to Mrs D and her family. The Council has agreed to compensate Mrs D for this.

  • The Lansdowne Surgery (19 019 952)

    Statement Not upheld Community hospital services 01-Feb-2021

    Summary: Mrs D complains about a lack of urgent interim care for her mother by a Council, Medvivo, and a GP Surgery. We found fault with the Council which caused distress to Mrs D and her family. The Council has agreed to compensate Mrs D for this.

  • Cambridgeshire and Peterborough NHS Foundation Trust (18 014 139)

    Statement Not upheld Community hospital services 04-Dec-2020

    Summary: The Care Provider did not explain the extra charge it made for a 'lifestyle premium' and we cannot be sure that the complainant, the late Mrs J, would have chosen to pay this. It has agreed to refund half the total amount to Mrs J's estate and review the advice it gives about this. The Clinical Commissioning Group (CCG) Occupational Therapy service failed to complete an assessment and so it could not fund a specialist chair for Mrs J and she had to be nursed in bed. The CCG should refund the cost of the chair to the daughter and pay her £300 in recognition of her distress. It should also review how its OT provision is organised.

  • East Sussex Healthcare NHS Trust (19 014 173)

    Statement Not upheld Community hospital services 30-Jul-2020

    Summary: The Ombudsmen find a CCG did not do enough to pursue alternative ways of arranging Continuing Healthcare outside of directly commissioning it. As a result Ms A had to provide a significant amount of care for her mother which, in turn, caused avoidable stress and discomfort. The Ombudsmen also find a Council did not handle the removal of a source of support to Ms A as sensitively as it should. The Ombudsmen has recommended apologies and a financial payment to address these injustices.

  • Lewisham & Greenwich NHS Trust (18 012 769)

    Statement Upheld Community hospital services 03-Mar-2020

    Summary: Mrs D complained about physiotherapy provided by an NHS Trust to her husband when he was a patient in hospital. She also complained about the communication relating to discharge planning from two NHS Trusts and the Council. She said the Council failed to investigate her concerns in line with its safeguarding procedures. The Ombudsmen found the two NHS Trusts failed to communicate properly with the complainant but apologised and made improvements. One of the NHS Trust failed to follow up on a community rehabilitation referral and this is likely to have impacted on Mrs D's husband's wellbeing. The Council completed a safeguarding investigation but took too long to tell the complaint the outcome. The Council and the NHS Trusts have agreed to the Ombudsmen's recommendations and will apologise, make acknowledgement payments and issue reminders to their staff to ensure good practice.

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.