Recent statements in this category are shown below:
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Livewell Southwest (22 011 659a)
Statement Not upheld Community hospital services 28-Jun-2023
Summary: We investigated a complaint about the care provided to Mr D by Plymouth City Council and Livewell Southwest. We found no fault by either organisation.
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Lakeview Health Care Ltd (23 000 462a)
Statement Closed after initial enquiries Community hospital services 27-Jun-2023
Summary: We will not investigate this complaint about the quality of
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Statement Closed after initial enquiries Community hospital services 27-Jun-2023
Summary: We will not investigate this complaint about the quality of
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Dorset Healthcare University NHS Foundation Trust (22 000 568b)
Statement Not upheld Community hospital services 16-May-2023
Summary: Mr B complained about a Hospital Trust’s decision to discharge his late father, Mr G, home from hospital in October 2020. He also complained about the community health and social care support provided to his father by a Community Trust and the Council. We did not find evidence of fault in the actions of the Community Trust. There was fault in the way the Hospital Trust and the Council dealt with Mr G’s discharge arrangements including how they considered the impact of the caring role on Mrs G, his wife. The Hospital Trust and the Council have agreed to our recommendations and will apologise to Mr B and Mrs G. They will also make a symbolic payment of £250 each to Mrs G to acknowledge the adverse impact the faults had on her.
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Gloucestershire Health and Care NHS Foundation Trust (22 017 921a)
Statement Closed after initial enquiries Community hospital services 16-May-2023
Summary: We will not investigate Mr X’s complaints, on behalf of his mother, Mrs Y, about Gloucestershire County Council and Gloucestershire Health and Care NHS Foundation Trust. Mr X should have complained to us sooner.
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Kent Community Health NHS Foundation Trust (21 017 455a)
Statement Upheld Community hospital services 25-Apr-2023
Summary: We found fault by the Council and Trust with regards to the care and treatment they provided to Mr Y when he was resident in a local care home. The Council and Trust will apologise to Mr Y’s daughter, Miss X, and pay her a financial sum in recognition of the distress caused to her by this fault. They will also take appropriate action to prevent similar problems occurring in future.
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Kent Community Health NHS Foundation Trust (21 017 455b)
Statement Upheld Community hospital services 25-Apr-2023
Summary: We found fault by the Council and Trust with regards to the care and treatment they provided to Mr Y when he was resident in a local care home. The Council and Trust will apologise to Mr Y’s daughter, Miss X, and pay her a financial sum in recognition of the distress caused to her by this fault. They will also take appropriate action to prevent similar problems occurring in future.
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Oxleas NHS Foundation Trust (22 001 040b)
Statement Not upheld Community hospital services 05-Apr-2023
Summary: Mrs D complained on behalf of her mother, Mrs X, about faults in hospital discharge, residential care, community therapy services, equipment provision and complaint handling. The complaint is about the actions of London Borough of Bromley (the Council), Kings College Hospital NHS Foundation Trust (KCH Trust), Oxleas NHS Foundation Trust (Oxleas Trust); Bromley Healthcare CIC Ltd (Bromley Healthcare); and Sundridge Court Nursing Home. We upheld the complaints about the Council and Sundridge Court that relate to hospital discharge, residential care and complaint handling. The Council and Sundridge Court accepted our recommendations, so we have completed our investigation.
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Bromley Healthcare CIC Ltd (22 001 040c)
Statement Not upheld Community hospital services 05-Apr-2023
Summary: Mrs D complained on behalf of her mother, Mrs X, about faults in hospital discharge, residential care, community therapy services, equipment provision and complaint handling. The complaint is about the actions of London Borough of Bromley (the Council), Kings College Hospital NHS Foundation Trust (KCH Trust), Oxleas NHS Foundation Trust (Oxleas Trust); Bromley Healthcare CIC Ltd (Bromley Healthcare); and Sundridge Court Nursing Home. We upheld the complaints about the Council and Sundridge Court that relate to hospital discharge, residential care and complaint handling. The Council and Sundridge Court accepted our recommendations, so we have completed our investigation.
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Sundridge Court Nursing Home (22 001 040d)
Statement Upheld Community hospital services 05-Apr-2023
Summary: Mrs D complained on behalf of her mother, Mrs X, about faults in hospital discharge, residential care, community therapy services, equipment provision and complaint handling. The complaint is about the actions of London Borough of Bromley (the Council), Kings College Hospital NHS Foundation Trust (KCH Trust), Oxleas NHS Foundation Trust (Oxleas Trust); Bromley Healthcare CIC Ltd (Bromley Healthcare); and Sundridge Court Nursing Home. We upheld the complaints about the Council and Sundridge Court that relate to hospital discharge, residential care and complaint handling. The Council and Sundridge Court accepted our recommendations, so we have completed our investigation.