Recent statements in this category are shown below:
Statement Not upheld Community hospital services 20-Dec-2018
Summary: The Ombudsmen found no fault with an NHS Trust about its decision to discharge an elderly man on two separate occasions. The Ombudsmen has not found fault with another NHS Trust's care at an integrated care unit. There was fault with a medication list sent with the patient on discharge, but the NHS Trust has already remedied this. The Ombudsmen found no fault with a Council's decision to arrange a placement in a residential care home, but there was fault with the Council's communication about care home fees. The Ombudsmen recommended actions for the Council to remedy the distress caused by the fault and improve its service.
Statement Not upheld Community hospital services 30-Nov-2018
Summary: The Ombudsmen found no fault by a Council, an NHS Trust and a Mental Health Trust about the care they arranged or provided to someone with Parkinson's Disease following several hospital admissions. The Ombudsmen found fault by a GP Practice in its assessment of a patient and in its recording about medication reviews. However, the faults did not cause the patient harm and there was no fault with the clinical care. The Ombudsmen made recommendations to the Practice to apologise to the patient's family for the distress caused by the faults and to review this case and make service improvements.
Statement Upheld Community hospital services 30-Jul-2018
Summary: The Ombudsmen find fault in an independent investigation the Council commissioned. It was not properly multi disciplinary and failed to provide a comprehensive response. The Council has agreed to commission a new investigation, to properly include and consider all the relevant health organisations.
Statement Upheld Community hospital services 04-Jul-2018
Summary: Oxleas NHS Foundation Trust should have made a referral to a community physiotherapist to assess Mrs Y. As a result, Mrs Y's mobility would have most likely improved sooner than it did. Also, its communication was fault, but has already remedied the distress the family suffered. London Borough of Bexley made it clear to Mrs Y that she would need to pay for her care on discharge, and this was not fault.
Statement Upheld Community hospital services 28-Mar-2018
Summary: Mrs X complains the organisations involved in this complaint did not do enough to diagnose her husband, Mr X's brain tumour. She also says the Council did not offer enough support for Mr X's social care needs. There is some evidence of fault in the actions of a matron employed by the Norfolk Trust as she failed to properly record how she assessed Mr X. However, this has not caused an injustice. There is no evidence of fault in the other parts of the complaint.
Statement Not upheld Community hospital services 17-Aug-2017
Summary: There is no fault in the actions of Dorset Healthcare University NHS Foundation Trust (DHC). It was not aware of Mr Y and made no decisions about his support needs. The Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust's (RBC) professional opinion was that Mr Y did not meet the criteria for intermediate care. There is no fault in its decision making. Mr Y did not meet the criteria for the Council's reablement service.
Statement Upheld Community hospital services 21-Mar-2017
Summary: The Ombudsmen find fault with the way the Council conducted a child safeguarding investigation and with its failure to share information in a timely manner. The Ombudsmen also find fault with the documentation the Trust provided to inform the safeguarding process.
Statement Not upheld Community hospital services 31-Jan-2017
Summary: The Ombudsmen found fault by the Council and a Trust in the way they dealt with the complainant's late mother's discharge from hospital and then provided care and support to her at home. The Council and the Trust also failed to provide suitable care and support to prevent the complainant's mother developing pressure ulcers and this contributed to a decline in her wellbeing. The Council and the Trust have agreed to the Ombudsmen's recommendations that they apologise to the complainant and pay £5,000 to her mother's estate. The Council has also agreed to pay the complainant £250 for her time and trouble in dealing with the complaint.
Statement Not upheld Community hospital services 07-Jul-2016
Summary: The Ombudsmen found no fault with the way in which the Trust and Council supported a young man with Asperger's Syndrome and associated mental health problems.
Statement Not upheld Community hospital services 30-Jun-2016
Summary: There is no evidence to show a Medical Centre falsified records to cover up allegations of poor care in a care home. There is no fault in the way the Council investigated a safeguarding alert and it found fault by the care home. However the Council did not remedy the injustice caused to the complainant. The Ombudsmen recommend a written apology and a financial remedy for the complainant.