NHS Somerset Integrated Care Board (24 016 914a)

Statement Not upheld Mental health services 21-May-2026

Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.

Somerset NHS Foundation Trust - Musgrove Park Hospital (24 016 914b)

Statement Not upheld Mental health services 21-May-2026

Summary: Mrs Y complains about aftercare planning by a Council, NHS Trust and Integrated Care Board for her son, Mr X, under the Mental Health Act. Based on current evidence I have not found fault by the organisations.

NHS North Central London ICB (25 019 236a)

Statement Closed after initial enquiries Mental health services 18-May-2026

Summary: We will not investigate these complaints relating to assessments of a person’s entitlement to s117 funding. Some of the issues were considered by a previous investigation. The Council and the ICB will undertake a new review which will provide a suitable remedy to other issues. And, it is unlikely an investigation would find a significant outstanding injustice in relation to the remaining issues.

Oxleas NHS Foundation Trust (25 015 286a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

Oxleas NHS Foundation Trust (25 015 286b)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.

NHS Nottingham and Nottinghamshire ICB (25 026 652a)

Statement Closed after initial enquiries Mental health services 11-May-2026

Summary: Ms C complains about her father’s discharge from hospital into a care home. Ms C complains the discharge occurred without her knowledge, provided inadequate care, and was too far away. We will not investigate this complaint as the issues date back to 2023 and are too long ago to properly investigate.

East London NHS Foundation Trust (25 009 499a)

Statement Closed after initial enquiries Mental health services 28-Apr-2026

Summary: We will not investigate Mrs X’s complaint about her daughter, Ms Y’s, care by Central Bedfordshire Council and East London NHS Foundation Trust. We will not consider Mrs X’s complaint about Ms Y’s mental capacity assessment as this is contrary to Ms Y’s wishes. The Council and the Trust have accepted errors with Ms Y’s care and have put improvements in place. Further investigation by the Ombudsman is unlikely to achieve more.

NHS West Yorkshire ICB - Leeds (25 008 935a)

Statement Closed after initial enquiries Mental health services 20-Apr-2026

Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.

Cornwall Partnership NHS Foundation Trust (25 022 325a)

Statement Closed after initial enquiries Mental health services 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.

NHS Cornwall and Isles of Scilly ICB (25 022 325b)

Statement Closed after initial enquiries Mental health services 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.