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Mental health services


Recent statements in this category are shown below:

  • NHS County Durham Clinicial Commissioning Group (20 009 115)

    Statement Not upheld Mental health services 07-Sep-2021

    Summary: Durham County Council correctly charged Mr A for his social care support when his circumstances changed. Tees, Esk and Wear Valleys NHS Foundation Trust missed the opportunity to reassess Mr A's section 117 aftercare needs after that time. That fault caused Mr A uncertainty. The Trust should apologise to Mr A and reassess his section 117 aftercare needs.

  • Tees, Esk and Wear Valleys NHS Foundation Trust (20 009 115)

    Statement Upheld Mental health services 07-Sep-2021

    Summary: Durham County Council correctly charged Mr A for his social care support when his circumstances changed. Tees, Esk and Wear Valleys NHS Foundation Trust missed the opportunity to reassess Mr A's section 117 aftercare needs after that time. That fault caused Mr A uncertainty. The Trust should apologise to Mr A and reassess his section 117 aftercare needs.

  • Hertfordshire Partnership University NHS Foundation Trust (20 008 866)

    Statement Upheld Mental health services 17-Jun-2021

    Summary: There were some delays and failings in the way a mental health team and social services supported a woman with dementia. It is unlikely these failings changed the course of events but the delays by the Trust caused some avoidable stress in their own right. The Trust will acknowledge these failings and apologise for the impact.

  • Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (19 016 735)

    Statement Not upheld Mental health services 29-May-2021

    Summary: Mr B complains the Trust refused to detain his father, Mr C, in hospital. The Trust properly considered whether to detain Mr C. Mr B also complains the Council did not offer Mr C a placement in a care home. Mr C did not want to go into a care home but preferred to be at home with his wife. There is no fault.

  • Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (19 016 735)

    Statement Not upheld Mental health services 29-May-2021

    Summary: Mr B complains the Trust refused to detain his father, Mr C, in hospital. The Trust properly considered whether to detain Mr C. Mr B also complains the Council did not offer Mr C a placement in a care home. Mr C did not want to go into a care home but preferred to be at home with his wife. There is no fault.

  • Basildon and Brentwood Clinical Commissioning Group (19 013 095)

    Statement Not upheld Mental health services 28-May-2021

    Summary: Mrs G complained about funding decisions affecting her late aunt, Mrs B's, residential care. We have not upheld the complaints about Basildon and Brentwood Clinical Commissioning Group or about Essex County Council's actions relating to free aftercare. We have upheld some of Mrs G's complaints about the way the Council provided information about Mrs B's care arrangements. The faults caused Mrs G avoidable time, trouble and frustration. The Council accepted our recommendation of an apology and financial remedy for Mrs G. We have therefore completed our investigation.

  • Basildon and Brentwood Clinical Commissioning Group (19 016 759)

    Statement Upheld Mental health services 24-May-2021

    Summary: We found a Trust failed to appropriately assess and record the needs of a young woman with entitlement to aftercare services under Section 117 of the Mental Health Act 1983 before discharging her into the community. The Trust will apologise to the complainant and pay a financial remedy in recognition of the impact of this fault on her. The Trust, Council and CCG will also review relevant policies and procedures to prevent similar problems occurring in future.

  • Essex Partnership University Foundation Trust (19 016 759)

    Statement Upheld Mental health services 24-May-2021

    Summary: We found a Trust failed to appropriately assess and record the needs of a young woman with entitlement to aftercare services under Section 117 of the Mental Health Act 1983 before discharging her into the community. The Trust will apologise to the complainant and pay a financial remedy in recognition of the impact of this fault on her. The Trust, Council and CCG will also review relevant policies and procedures to prevent similar problems occurring in future.

  • Oxford Health NHS Foundation Trust (18 018 286)

    Statement Upheld Mental health services 20-Apr-2021

    Summary: We found fault with the support a Trust provided to a man with complex care needs and his parents. We also found fault by a Council in terms of the handling of the Mental Health Act Assessment process by an Approved Mental Health Practitioner acting on its behalf. The Council and Trust will apologise to the complainants and pay a financial sum in recognition of the distress caused to them by this fault. They will also take action to prevent similar problems occurring in future.

  • South London and Maudsley NHS Foundation Trust (20 006 910)

    Statement Upheld Mental health services 13-Apr-2021

    Summary: The Ombudsmen investigated and upheld an earlier complaint about charging for accommodation which should have been free under section 117 of the Mental Health Act 1983. We have now investigated a complaint about the Council, NHS Trust and NHS Clinical Commissioning Group failing to carry out actions agreed during the earlier investigation. We have upheld the complaint. We have also found that an estimated 57 other patients may not have up-to-date section 117 aftercare plans. The organisations accept our recommendations, so we have completed our investigation.