Mental health services


Recent statements in this category are shown below:

  • Birmingham & Solihull Mental Health Trust (20 002 158)

    Statement Not upheld Mental health services 23-Feb-2021

    Summary: We consider an Approved Mental Health Professional and a Community Psychiatric Nurse appropriately supported Mr L before and after the decision to detain him under section 2 of the Mental Health Act.

  • West London Clinical Commissioning Group (19 010 659)

    Statement Upheld Mental health services 26-Jan-2021

    Summary: We found fault with the care and support provided by the Council, Trust and CCG to Miss X, a vulnerable young woman with complex needs. We found this placed Miss X at significant risk in the community and caused her and her family avoidable distress. These organisations have agreed to apologise to Miss X and pay a financial remedy in recognition of the impact of this fault on her.

  • Central and North West London NHS Foundation Trust (19 010 659)

    Statement Upheld Mental health services 26-Jan-2021

    Summary: We found fault with the care and support provided by the Council, Trust and CCG to Miss X, a vulnerable young woman with complex needs. We found this placed Miss X at significant risk in the community and caused her and her family avoidable distress. These organisations have agreed to apologise to Miss X and pay a financial remedy in recognition of the impact of this fault on her.

  • Hertfordshire Partnership University NHS Foundation Trust (19 019 240)

    Statement Not upheld Mental health services 15-Jan-2021

    Summary: Mr P complained that the Council and Trust stopped his direct payment without telling him, and did not give him the information he needed about how direct payments worked. The Trust, on behalf of the Council, apologised and paid Mr P a financial remedy. They also made improvements to how direct payments are managed following Mr P's complaint.

  • Lancashire and South Cumbria NHS Foundation Trust (19 008 717)

    Statement Upheld Mental health services 13-Jan-2021

    Summary: We found faults by a Council and an NHS Trust resulted in delays in providing support for an individual who had recently been diagnosed with Autism. The organisations have already accepted some faults and taken action to improve the services provided to those diagnosed with Autism. However, the injustice to the complainant was not fully addressed. The organisations have agreed to apologise and pay the complainant £500 to recognise the distress caused by the faults.

  • Ealing Clinical Commissioning Group (19 019 547)

    Statement Not upheld Mental health services 03-Dec-2020

    Summary: The Ombudsmen do not consider Miss C was eligible for section 117 aftercare after 2005. However, London Borough of Ealing significantly delayed reviewing Miss C's social care needs after 2017. That fault most likely delayed Miss C's move to supported accommodation.

  • West London NHS Trust Headquarters (19 019 547)

    Statement Not upheld Mental health services 03-Dec-2020

    Summary: The Ombudsmen do not consider Miss C was eligible for section 117 aftercare after 2005. However, London Borough of Ealing significantly delayed reviewing Miss C's social care needs after 2017. That fault most likely delayed Miss C's move to supported accommodation.

  • Havering Clinical Commissioning Group (19 014 379)

    Statement Not upheld Mental health services 26-Nov-2020

    Summary: The Ombudsmen are satisfied a Trust, Council and CCG provided largely appropriate care to an elderly woman with complex care and housing needs. However, the Ombudsmen find fault with the initial support provided by the Council's housing team. This caused the woman's son avoidable frustration and distress. The Ombudsmen also find the Council contributed to the woman's delayed discharge from hospital as it failed to clearly establish her housing needs.

  • North East London NHS Foundation Trust (19 014 379)

    Statement Not upheld Mental health services 26-Nov-2020

    Summary: The Ombudsmen are satisfied a Trust, Council and CCG provided largely appropriate care to an elderly woman with complex care and housing needs. However, the Ombudsmen find fault with the initial support provided by the Council's housing team. This caused the woman's son avoidable frustration and distress. The Ombudsmen also find the Council contributed to the woman's delayed discharge from hospital as it failed to clearly establish her housing needs.

  • Birmingham & Solihull CCG (19 018 843)

    Statement Upheld Mental health services 26-Nov-2020

    Summary: Mrs A believes her mother's care in a care home should be fully funded under section 117 of the Mental Health Act. We found fault with the Council and the Clinical Commissioning Group due to a lack of assessment and planning of Mrs B's s.117 aftercare. The CCG and Council have agreed to carry out work to remedy the matter.

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