Mental health services


Recent statements in this category are shown below:

  • Bristol Clinical Commissioning Group (16 005 842b)

    Statement Not upheld Mental health services 10-Nov-2017

    Summary: The Ombudsmen found no fault by a Council and an NHS Trust in relation to mental health care and support provided to a patient who would not engage with substance misuse services. The Ombudsmen also found there was no fault in their communication with the patient and his family.

  • Avon & Wiltshire Mental Health Partnership NHS Trust (16 005 842a)

    Statement Not upheld Mental health services 10-Nov-2017

    Summary: The Ombudsmen found no fault by a Council and an NHS Trust in relation to mental health care and support provided to a patient who would not engage with substance misuse services. The Ombudsmen also found there was no fault in their communication with the patient and his family.

  • Pennine Care NHS Foundation Trust (16 006 065)

    Statement Upheld Mental health services 03-Oct-2017

    Summary: The Council is at fault for not carrying out a financial assessment correctly and not providing clear and accurate information about it. The Council and the Trust are at fault for poor communication. There is no fault with other matters complained about.

  • Pennine Care NHS Foundation Trust (16 004 652a)

    Statement Upheld Mental health services 03-Oct-2017

    Summary: The Council is at fault for not carrying out a financial assessment correctly and not providing clear and accurate information about it. The Council and the Trust are at fault for poor communication. There is no fault with other matters complained about.

  • Hertfordshire Partnership University NHS Foundation Trust (16 003 176)

    Statement Upheld Mental health services 28-Sep-2017

    Summary: The Ombudsmen found that a Council and Trust failed to take appropriate action to prevent a vulnerable service user from abuse. The Council and Trust accepted that they had got things wrong and undertook extensive work to improve local policies and procedures. However, the Ombudsmen have made some further recommendations to address their outstanding concerns.

  • Berkshire Healthcare NHS Foundation Trust (16 004 757a)

    Statement Not upheld Mental health services 27-Sep-2017

    Summary: Mr and Mrs X complain on behalf of their daughter, Ms Q about the Trust and Council's intervention following concerns about Ms Q being at risk of radicalisation. The Ombudsmen found some evidence of fault as Mr and Mrs X's consent was required. However, the Council was required to consider whether support was necessary under its safeguarding processes regardless. There is therefore no injustice.

  • South Norfolk Clinical Commissioning Group (16 005 326b)

    Statement Upheld Mental health services 27-Sep-2017

    Summary: Mr X complains about the failure to provide for his son, Mr T's mental health needs. The Ombudsmen found the care planning for Mr T on discharge was inadequate and the Council and Trust have agreed to remedy the injustice to Mr T and Mr X for the lost opportunity to put services in place. The Ombudsmen also found evidence of fault in the Trust's failure to follow one of its admissions procedures. However, this has not caused an injustice.

  • Norfolk & Suffolk NHS Foundation Trust (16 005 326a)

    Statement Upheld Mental health services 27-Sep-2017

    Summary: Mr X complains about the failure to provide for his son, Mr T's mental health needs. The Ombudsmen found the care planning for Mr T on discharge was inadequate and the Council and Trust have agreed to remedy the injustice to Mr T and Mr X for the lost opportunity to put services in place. The Ombudsmen also found evidence of fault in the Trust's failure to follow one of its admissions procedures. However, this has not caused an injustice.

  • Pennine Care NHS Foundation Trust (16 014 807)

    Statement Upheld Mental health services 25-Sep-2017

    Summary: the assessment of Mr S's social care needs does not comply with the requirements of the Care Act 2014. The Trust and the Council have agreed to reassess Mr S's social care needs.

  • Greater Manchester West Mental Health NHS Foundation Trust (16 006 538)

    Statement Upheld Mental health services 21-Sep-2017

    Summary: The complainant experienced increased frustration, distress, loss of opportunity and uncertainty when the Council's and Trust's integrated community mental health team failed to share with her a multi-disciplinary care plan after assessing her needs. The Council and the Trust also failed to properly consider the complainant's request for direct payments. The Council and the Trust have agreed to the Ombudsmen's recommendations and will apologise to the complainant and pay her £500 between them for the injustice caused.

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