Mental health services


Recent statements in this category are shown below:

  • Kent & Medway NHS & Social Care Partnership Trust (18 011 867)

    Statement Upheld Mental health services 11-Jul-2019

    Summary: The Ombudsmen found fault by the Trust as it delayed in arranging for the complainant's social care needs to be assessed and did not refer her to the primary care mental health service. The Trust agreed to apologise to the complainant and pay her a financial remedy in recognition of the distress this caused. The Ombudsmen are satisfied the social care assessments the Council eventually carried out were appropriate and in keeping with the requirements of the Care Act 2014.

  • Central and North West London NHS Foundation Trust (18 002 423)

    Statement Not upheld Mental health services 10-Jul-2019

    Summary: A man complained that he was evicted because the Council and NHS Trust did not provide him with enough support around his housing needs. The Ombudsmen find no fault with the Council's and Trust's actions.

  • Central London Clinical Commission Group (17 019 939)

    Statement Not upheld Mental health services 26-Jun-2019

    Summary: The Council and Trust failed to fully assess Ms V's social care needs between 2009 and 2016, which possibly meant she did not receive direct payments when she should have. Although I cannot say this affected the care she received, this has led to uncertainty and has had an emotional impact. The Council and Trust have agreed to pay Ms V £500 to remedy the injustice caused.

  • Central and North West London NHS Foundation Trust (17 019 939)

    Statement Upheld Mental health services 26-Jun-2019

    Summary: The Council and Trust failed to fully assess Ms V's social care needs between 2009 and 2016, which possibly meant she did not receive direct payments when she should have. Although I cannot say this affected the care she received, this has led to uncertainty and has had an emotional impact. The Council and Trust have agreed to pay Ms V £500 to remedy the injustice caused.

  • North East London NHS Foundation Trust (17 018 368)

    Statement Upheld Mental health services 25-Jun-2019

    Summary: Ms A complains about the treatment of her son by a Council and two Trusts in relation to school provision and mental health care. The Ombudsmen uphold the complaint against the Council due to a lack of tuition and school provision. The complaint is also upheld against both Trusts in relation to an autism assessment.

  • Sussex Partnership NHS Foundation Trust (17 018 368)

    Statement Upheld Mental health services 25-Jun-2019

    Summary: Ms A complains about the treatment of her son by a Council and two Trusts in relation to school provision and mental health care. The Ombudsmen uphold the complaint against the Council due to a lack of tuition and school provision. The complaint is also upheld against both Trusts in relation to an autism assessment.

  • Worcestershire Health and Care NHS Trust (18 002 336)

    Statement Upheld Mental health services 18-Jun-2019

    Summary: Worcestershire Health and Care NHS Trust's community mental health team took too long to rearrange a cancelled appointment. Also, it did not return Mrs A's call after she raised concerns about her son's mental health. This caused Mrs A distress. The Ombudsmen consider Worcestershire County Council and the community mental health team's lack of communication after April 2015 was fault. However, there was no impact on Mr B.

  • Barnet, Enfield & Haringey Mental Health NHS Trust (18 011 391)

    Statement Not upheld Mental health services 03-Jun-2019

    Summary: Mr B complained his late mother Mrs B wrongly had to pay for her care home fees after she was discharged from hospital in August 2017. He said the Council and CCG should have paid all her care fees under section 117 of the Mental Health Act. The Council and CCG have now agreed to pay the care fees. They have also agreed to review and improve their processes in this area. The Ombudsmen have therefore completed their investigation.

  • NHS Enfield CCG (18 011 391)

    Statement Upheld Mental health services 03-Jun-2019

    Summary: Mr B complained his late mother Mrs B wrongly had to pay for her care home fees after she was discharged from hospital in August 2017. He said the Council and CCG should have paid all her care fees under section 117 of the Mental Health Act. The Council and CCG have now agreed to pay the care fees. They have also agreed to review and improve their processes in this area. The Ombudsmen have therefore completed their investigation.

  • North Derbyshire Clinical Commissioning Group (17 012 839)

    Statement Not upheld Mental health services 24-May-2019

    Summary: The Ombudsmen do not consider Derbyshire County Council and Derbyshire Healthcare NHS Foundation Trust delayed providing support for Mrs X's mental health needs. We have not found fault with the way the Council decided what support she needed. The Ombudsmen consider Derbyshire County Council delayed completing Mr X's carer assessment and should have considered carrying out an integrated assessment with Mrs X. However, it has remedied the distress Mr X suffered.