Gloucestershire Health and Care NHS Foundation Trust (24 015 507b)

Statement Closed after initial enquiries Mental health services 07-May-2025

Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.

South West London & St. Georges Mental Health NHS Trust (24 014 941a)

Statement Closed after initial enquiries Mental health services 14-Apr-2025

Summary: Mr X complains about the way London Borough of Wandsworth and South West and St George’s Mental Health NHS Trust detained him in hospital for mental health treatment. We will not investigate Mr X’s complaint. We are unlikely to find fault in the way Mr X was assessed before being detained. There is another organisation who is more suitable to consider the rest of his complaint.

North Staffordshire Combined Health Care NHS Trust (24 021 993a)

Statement Closed after initial enquiries Mental health services 08-Apr-2025

Summary: We will not investigate Ms X’s complaint about Staffordshire County Council, North Staffordshire Combined Healthcare NHS Trust and NHS Staffordshire and Stoke-on-Trent Integrated Care Board. She says they ignored her views when it moved her brother, Mr Y, to a care home, which cannot meet his mental health needs. The matter has and still is being considered by the Court of Protection. The law will not allow us to consider a complaint where court action has started.

NHS Staffordshire and Stoke-On-Trent ICB (24 021 993b)

Statement Closed after initial enquiries Mental health services 08-Apr-2025

Summary: We will not investigate Ms X’s complaint about Staffordshire County Council, North Staffordshire Combined Healthcare NHS Trust and NHS Staffordshire and Stoke-on-Trent Integrated Care Board. She says they ignored her views when it moved her brother, Mr Y, to a care home, which cannot meet his mental health needs. The matter has and still is being considered by the Court of Protection. The law will not allow us to consider a complaint where court action has started.

Black Country Healthcare NHS Foundation Trust (24 017 321a)

Statement Closed after initial enquiries Mental health services 24-Feb-2025

Summary: We will not investigate Miss X’s complaint. This is because, in relation to some parts of the complaint, an investigation would be unlikely to achieve the outcomes Miss X is seeking. The other parts of the complaint are not ready for our consideration as work is ongoing locally to review Miss X’s care and support needs.

NHS Cambridgeshire & Peterborough ICB (24 005 859a)

Statement Upheld Mental health services 13-Feb-2025

Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.

Cambridgeshire and Peterborough NHS Foundation Trust (24 005 859b)

Statement Upheld Mental health services 13-Feb-2025

Summary: We have found fault by an NHS Trust, a Council and an NHS ICB for not allocating a care coordinator to someone who is entitled to one. The situation has caused avoidable uncertainty and distress. The organisations have agreed to provide an apology and small financial payments and to take steps to find a bespoke solution and work to resolve the wider issues.

Sussex Partnership NHS Foundation Trust (24 003 896a)

Statement Upheld Mental health services 06-Feb-2025

Summary: Mr B complained about the way an NHS Trust and Council assessed him to decide whether he should be detained under the Mental Health Act. He also complained about his care and support while he was waiting to be transferred to an in-patient “mental health bed”. We found fault by both organisations. The Trust did not properly inform Mr B about his legal rights and status under the Mental Health Act. The Council did not ensure the medical recommendations remained valid when it reassessed Mr B under the Mental Health Act. These failings caused Mr B avoidable distress and upset. The organisations have agreed to apologise, pay a financial remedy, and take actions to improve their services.

Earls Lodge Care Home (24 009 318a)

Statement Closed after initial enquiries Mental health services 27-Jan-2025

Summary: Mrs X complained that the care provider, on behalf of the Council, failed to respond to her concerns about safeguarding her relative, Mrs Y, did not report safeguarding incidents, and did not keep adequate records. We will not investigate Mrs X’s complaint because there are not enough indications of fault for us to investigate, and we are unlikely to add to the response she has already received from the care provider.

Devon Partnership NHS Trust (24 005 923a)

Statement Not upheld Mental health services 23-Jan-2025

Summary: We found no fault on the part of a Council, Trust and Integrated Care Board in terms of their handling of Miss X’s section 117 aftercare.