NHS West Yorkshire ICB - Leeds (25 008 935a)

Statement Closed after initial enquiries Mental health services 20-Apr-2026

Summary: Mr X complained the Council was causing unnecessary delays in discharging him from detention under the Mental Health Act 1983 section because it could not find him a suitable place to move to. We discontinued our investigation because progress has now been made and Mr A has withdrawn his complaint.

Cornwall Partnership NHS Foundation Trust (25 022 325a)

Statement Closed after initial enquiries Mental health services 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.

NHS Cornwall and Isles of Scilly ICB (25 022 325b)

Statement Closed after initial enquiries Mental health services 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.

NHS Derby & Derbyshire ICB (25 012 923a)

Statement Closed after initial enquiries Mental health services 06-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the way in which Derby City Council and NHS Derby and Derbyshire Integrated Care Board dealt with her father, Mr Y’s, accommodation as we would be unlikely to find fault.

Norfolk & Suffolk NHS Foundation Trust (25 021 522a)

Statement Closed after initial enquiries Mental health services 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the care provided to him by Norfolk County Council, Norfolk and Suffolk NHS Foundation Trust and NHS Norfolk and Waveney Integrated Care Board. This is because an investigation would be unable to achieve the outcomes he is seeking.

NHS Norfolk and Waveney ICB (25 021 522b)

Statement Closed after initial enquiries Mental health services 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the care provided to him by Norfolk County Council, Norfolk and Suffolk NHS Foundation Trust and NHS Norfolk and Waveney Integrated Care Board. This is because an investigation would be unable to achieve the outcomes he is seeking.

NHS North East London ICB (25 007 545b)

Statement Upheld Mental health services 30-Mar-2026

Summary: Ms A complains about a Council, Care Home and an Integrated Care Board regarding a referral for her sister, Dr B’s suspected cancer. Ms A says a delayed referral led to delayed treatment for her sister and she subsequently died. We found fault in communication and complaint handling leading to uncertainty for Ms A. The Care Home has agreed to our recommendations to carry out actions to address this uncertainty.

NHS South West London ICB (24 015 136a)

Statement Not upheld Mental health services 29-Mar-2026

Summary: Mr Y complained that the London Borough of Richmond upon Thames and NHS South West London Integrated Care Board did not pay the rent for his daughter’s specialist accommodation, despite it being part of her section 117 aftercare needs. We found fault with the Council. It managed the process of identifying and securing Miss X’s accommodation and should have included rent, and associated costs, in its costings and should have paid them from the outset. It should not have made the person liable for the rent and expected them to apply for benefits to fund it. This fault caused Mr Y avoidable stress and inconvenience. We have not found fault with the ICB as it did not make the decisions we found fault with.

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust (25 003 932a)

Statement Not upheld Mental health services 26-Mar-2026

Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.

NHS North East & North Cumbria Integrated Care Board (25 003 932b)

Statement Not upheld Mental health services 26-Mar-2026

Summary: Mrs B has complained about a lack of support for her and her son from a Council, Integrated Care Board and Trust leading to distress for her. We do not find fault in the Council, Integrated Care Board and Trust.