Somerset NHS Foundation Trust - Musgrove Park Hospital (23 014 652a)

Statement Upheld Mental health services 25-Nov-2024

Summary: Mrs X complained about a failure to properly plan her son’s post-discharge care under section 117 of the Mental Health Act 1983. We found fault by the Council and the Trust for failings in their care planning. This led to avoidable uncertainty about whether Mrs X’s son may have missed out on effective support which could have prevented a deterioration in his mental health. We recommend that the Council and the Trust apologise, make symbolic payments and take steps to improve their services.

NHS Somerset Integrated Care Board (23 014 652b)

Statement Not upheld Mental health services 25-Nov-2024

Summary: Mrs X complained about a failure to properly plan her son’s post-discharge care under section 117 of the Mental Health Act 1983. We found fault by the Council and the Trust for failings in their care planning. This led to avoidable uncertainty about whether Mrs X’s son may have missed out on effective support which could have prevented a deterioration in his mental health. We recommend that the Council and the Trust apologise, make symbolic payments and take steps to improve their services.

Derbyshire Healthcare NHS Foundation Trust (24 009 187a)

Statement Closed after initial enquiries Mental health services 04-Nov-2024

Summary: Ms X complains about Derbyshire County Council and Derbyshire Healthcare NHS Foundation Trust. She says the organisations acted with fault when she was detained in hospital under the Mental Health Act in 2022. Ms X’s complaint is late and there are not enough good reasons for the Ombudsmen to investigate it now.

Avon & Wiltshire Mental Health Partnership NHS Trust (23 012 177a)

Statement Upheld Mental health services 30-Oct-2024

Summary: Avon & Wiltshire Mental Health Partnership NHS Trust did not appropriately record Miss X’s reasonable adjustments during a meeting. That did not cause her an injustice but the Trust should still take action to stop similar fault happening to others. Also, an Approved Mental Health Professional for North Somerset Council did not inform Mr X of his rights as Miss X’s nearest relative following a Mental Health Act assessment. The Council should apologise for the frustration caused to him.

Essex Partnership University Foundation Trust (24 000 170a)

Statement Not upheld Mental health services 28-Oct-2024

Summary: Mrs B complained the Council and the ICB failed to pay for her late mother’s, Mrs G, residential care home placement in line with the Mental Health Act 1983 after the family moved Mrs G to a care home. We found the Council took too long to review Mrs G’s care and support arrangements after she left hospital and when she lived in the community. The Council acted to improve its processes and reminded its officers of completing reviews without delay. We did not find the delay to review Mrs G’s care and support arrangements led to the claimed injustice that the Council and the ICB should have paid for her residential care costs in line with the Mental Health Act 1983 after her family moved her to the care home.

NHS Suffolk and North East Essex ICB (24 000 170b)

Statement Not upheld Mental health services 28-Oct-2024

Summary: Mrs B complained the Council and the ICB failed to pay for her late mother’s, Mrs G, residential care home placement in line with the Mental Health Act 1983 after the family moved Mrs G to a care home. We found the Council took too long to review Mrs G’s care and support arrangements after she left hospital and when she lived in the community. The Council acted to improve its processes and reminded its officers of completing reviews without delay. We did not find the delay to review Mrs G’s care and support arrangements led to the claimed injustice that the Council and the ICB should have paid for her residential care costs in line with the Mental Health Act 1983 after her family moved her to the care home.

Cornwall Partnership NHS Foundation Trust (24 008 253a)

Statement Closed after initial enquiries Mental health services 08-Oct-2024

Summary: We will not investigate Ms B’s complaint about her son’s mental health care and support in 2019 and 2020 prior to his death. Her complaint to us was made outside our 12-month time limit and it would have been reasonable to complain to us sooner.

NHS Cornwall and Isles of Scilly ICB (24 008 253b)

Statement Closed after initial enquiries Mental health services 08-Oct-2024

Summary: We will not investigate Ms B’s complaint about her son’s mental health care and support in 2019 and 2020 prior to his death. Her complaint to us was made outside our 12-month time limit and it would have been reasonable to complain to us sooner.

East London NHS Foundation Trust (24 004 207b)

Statement Closed after initial enquiries Mental health services 25-Sep-2024

Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.

Bridge Side Lodge Care Home (24 004 207c)

Statement Closed after initial enquiries Mental health services 25-Sep-2024

Summary: Ms A complains about the care provided to her sister at Bridgeside Lodge Care Home (the Care Home). We will not investigate this complaint because the Care Home is willing to reinvestigate. There is nothing more we can achieve by looking at the complaint before the Care Home completes its investigation.