Mental health services


Recent statements in this category are shown below:

  • Essex Partnership University Foundation Trust (19 005 954)

    Statement Not upheld Mental health services 01-Jul-2020

    Summary: The Ombudsmen found fault by the Council with regards to the care and support provided to a young woman with complex care needs. This fault meant the woman went without care for two years and caused both her and her mother significant distress. The Council has agreed to waive the outstanding care fees and pay an additional sum in recognition of the distress this caused for the woman and her mother.

  • Lancashire and South Cumbria NHS Foundation Trust (19 002 515)

    Statement Not upheld Mental health services 01-May-2020

    Summary: Ms P complains that the Trust and Council failed to give her adequate support and care, and did not communicate well with her about what to expect from the care she did receive. The Council and Trust were not at fault regarding the support provided during the period complained of. I also found that both the Trust and Council made reasonable arrangements to communicate with Ms P about her care.

  • Lincolnshire East Clinical Commissioning Group (18 012 682)

    Statement Upheld Mental health services 24-Mar-2020

    Summary: A woman complained about failures in her section 117 aftercare by the council, an NHS Partnership Trust, and a Clinical Commissioning Group. The Ombudsmen find failures in the way requests for direct payments were considered. Social care assessments were not completed as they should have been. Community mental health services did not properly respond to referrals by other professionals. This caused injustice, but it did not cause the woman to be without support for over a year. The organisations have agreed to take action to remedy the injustice.

  • Lincolnshire Partnership NHS Foundation Trust (18 012 682)

    Statement Upheld Mental health services 24-Mar-2020

    Summary: A woman complained about failures in her section 117 aftercare by the council, an NHS Partnership Trust, and a Clinical Commissioning Group. The Ombudsmen find failures in the way requests for direct payments were considered. Social care assessments were not completed as they should have been. Community mental health services did not properly respond to referrals by other professionals. This caused injustice, but it did not cause the woman to be without support for over a year. The organisations have agreed to take action to remedy the injustice.

  • Southern Health NHS Foundation Trust (18 014 182)

    Statement Upheld Mental health services 11-Mar-2020

    Summary: The Ombudsmen found no fault by a Council relating to its role in a mental health assessment. The Ombudsmen found a Trust was at fault with its communication with a patient detained under the Mental Health Act about their illness and medication. There was also fault by the Trust in relation to accessing an advocate. The Ombudsmen recommended the Trust apologises for the distress caused by the identified faults and to create an action plan to address the faults.

  • North East London NHS Foundation Trust (18 009 616)

    Statement Upheld Mental health services 20-Feb-2020

    Summary: The Ombudsmen finds fault by the two Councils, NELFT and the CCG in that they have failed to make appropriate educational and health provision for the complainants' two children, who have special educational and mental health needs. The Ombudsmen have recommended steps to put things right for the children and parents. Issues about health provision for the children are now being considered by a Special Educational Needs and Disability Tribunal, which can make recommendations to NELFT about what clinical support it should provide to the children.

  • West Kent Clinical Commissioning Group (18 009 616)

    Statement Upheld Mental health services 20-Feb-2020

    Summary: The Ombudsmen finds fault by the two Councils, NELFT and the CCG in that they have failed to make appropriate educational and health provision for the complainants' two children, who have special educational and mental health needs. The Ombudsmen have recommended steps to put things right for the children and parents. Issues about health provision for the children are now being considered by a Special Educational Needs and Disability Tribunal, which can make recommendations to NELFT about what clinical support it should provide to the children.

  • Tees, Esk and Wear Valleys NHS Foundation Trust (19 012 290)

    Statement Upheld Mental health services 17-Feb-2020

    Summary: The Ombudsmen find there was fault by a Trust in giving a family incorrect information about a mental health patient's status. When this came to light it caused the patient's wife considerable stress which has not yet been fully addressed. The Ombudsmen also find that fault by a Council meant the patient's wife suffered this stress for too long. The Ombudsmen has recommended small financial payments to act as an acknowledgement of the outstanding injustice.

  • Livewell Southwest (19 006 761)

    Statement Upheld Mental health services 21-Jan-2020

    Summary: The Ombudsmen consider Livewell Southwest missed the opportunity to support Mrs K when her art therapy stopped because of staff sickness. This caused Mr and Mrs K distress which Livewell Southwest should put right. Also, Plymouth City Council should have properly considered Mrs K's respite request in May 2018. That caused Mrs K uncertainty. The Ombudsmen do not consider Livewell Southwest were at fault in the way it managed Mrs K's section 117 aftercare with a psychiatrist rather than a care coordinator.

  • Devon Partnership NHS Trust (18 018 157)

    Statement Not upheld Mental health services 14-Jan-2020

    Summary: The Ombudsmen do not consider NHS Devon CCG's decision to stop Mr U's personal health budget for his section 117 aftercare was made with fault. Devon Partnership NHS Trust's assessment of Mr U's needs was robust and there was no fault in the way it decided a care agency could support his needs. Also, the Ombudsmen do not consider Devon Partnership NHS Trust were at fault for not providing Mr U with a care coordinator after March 2018.

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