Mental health services


Recent statements in this category are shown below:

  • Mersey Care NHS Foundation Trust (FT) (25 000 113a)

    Statement Closed after initial enquiries Mental health services 28-Jul-2025

    Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.

  • NHS Cheshire and Merseyside ICB (25 000 113b)

    Statement Closed after initial enquiries Mental health services 28-Jul-2025

    Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.

  • NHS Frimley ICB (24 020 393a)

    Statement Closed after initial enquiries Mental health services 27-Jul-2025

    Summary: Miss X complained about the way professionals assessed her under the Mental Health Act 1983 and their recommendation that she should be detained. We will not investigate Miss X’s complaint. This is because it is unlikely an investigation would be able to find evidence of fault.

  • Leicestershire Partnership NHS Trust (24 020 611a)

    Statement Closed after initial enquiries Mental health services 20-Jul-2025

    Summary: Mr X complained the Council and NHS organisations failed to properly consider aftercare under section 117 of the Mental Health Act when his daughter, Miss Y, left hospital in 2020. We will not investigate this complaint because we are unlikely to achieve more due to the time that has passed since the events complained about happened. Miss Y has also since had assessments and is receiving aftercare.

  • NHS Leicester, Leicestershire and Rutland Integrated Care Board (24 020 611b)

    Statement Closed after initial enquiries Mental health services 20-Jul-2025

    Summary: Mr X complained the Council and NHS organisations failed to properly consider aftercare under section 117 of the Mental Health Act when his daughter, Miss Y, left hospital in 2020. We will not investigate this complaint because we are unlikely to achieve more due to the time that has passed since the events complained about happened. Miss Y has also since had assessments and is receiving aftercare.

  • NHS Staffordshire and Stoke-On-Trent ICB (24 012 535a)

    Statement Not upheld Mental health services 14-Jul-2025

    Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.

  • Cheshire & Wirral Partnership NHS Foundation Trust (24 012 535b)

    Statement Not upheld Mental health services 14-Jul-2025

    Summary: Miss D complained that Stoke-on-Trent City Council, Staffordshire and Stoke-on-Trent ICB and Cheshire and Wirral Partnership NHS Foundation Trust failed to provide her with appropriate care following her discharge from long-term inpatient care. We found no fault with the care and support provided to Miss D by these organisations.

  • NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Oxfordshire (24 021 213a)

    Statement Closed after initial enquiries Mental health services 10-Jul-2025

    Summary: Dr C complained about a Mental Health Act assessment. We consider Dr C’s complaint is late. In any event, we are unlikely to find fault with the issues complained about.

  • Central & North West London NHS Foundation Trust (24 017 730a)

    Statement Closed after initial enquiries Mental health services 08-Jul-2025

    Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.

  • NHS North West London ICB (24 017 730b)

    Statement Closed after initial enquiries Mental health services 08-Jul-2025

    Summary: Ms X complained that she was wrongly detained under the Mental Health Act, that the doctor involved in the assessment did not speak to her, and that information in her notes was wrong. We will not investigate Ms X’s complaint as it is late, and we have seen no good reason to investigate it now.

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