Mental health services


Recent statements in this category are shown below:

  • Doncaster Clinical Commissioning Group (19 007 581)

    Statement Upheld Mental health services 25-Sep-2020

    Summary: Mr X and Mr Y complained about the care their late wife and mother, Mrs F, received at Northfield Care home (the Care home) during April 2018. This was jointly arranged and funded by the Council and the Clinical Commissioning Group as Section 117 aftercare. The Council and the Clinical Commissioning Group were at fault. The care provided by the Care home to Mrs F was inadequate and it was slow to respond to Mrs F's pressure sores. The Council was also at fault for delays in carrying out the safeguarding investigation. The Council and the Clinical Commissioning Group agreed to apologise and pay Mr X and Mr Y a total of £500 between them to acknowledge the distress and uncertainty caused by the faults.

  • Kent & Medway NHS & Social Care Partnership Trust (17 008 730)

    Statement Upheld Mental health services 10-Sep-2020

    Summary: Mrs Y, and her grandson, Mr Z, complain about the way the Council and Trust handled their request for assistance when their daughter and mother, Mrs X, was due to return to the UK after being discharged from a mental health hospital abroad. The Ombudsman found fault causing injustice in the initial faulty advice provided to Mrs Y and Mr Z. However, the Ombudsmen are satisfied the Council and Trust's subsequent actions remedied the impact of the injustice prior to the complaint to the Ombudsmen.

  • Rotherham, Doncaster & South Humber NHS Foundation Trust (18 001 064)

    Statement Upheld Mental health services 10-Sep-2020

    Summary: We find the Trust (NLaG) delayed in processing a request for an incontinence assessment but we do not find evidence of injustice. The care home's records show adequate continence care provision and we note the Trust's general service improvement in shifting assessment services to its district nurses.

  • Nottinghamshire Healthcare NHS Foundation Trust (19 007 602)

    Statement Upheld Mental health services 05-Aug-2020

    Summary: The Ombudsmen did not take further action with Mr H's complaint about the mental health treatment provided to his daughter, Miss G, by a Council, CCG and a Trust. Although there was some fault by the Trust, we have not found this led to a shortfall in Miss G's treatment.

  • Nottingham City Clinical Commissioning Group (19 007 602)

    Statement Not upheld Mental health services 05-Aug-2020

    Summary: The Ombudsmen did not take further action with Mr H's complaint about the mental health treatment provided to his daughter, Miss G, by a Council, CCG and a Trust. Although there was some fault by the Trust, we have not found this led to a shortfall in Miss G's treatment.

  • Essex Partnership University Foundation Trust (19 005 954)

    Statement Not upheld Mental health services 01-Jul-2020

    Summary: The Ombudsmen found fault by the Council with regards to the care and support provided to a young woman with complex care needs. This fault meant the woman went without care for two years and caused both her and her mother significant distress. The Council has agreed to waive the outstanding care fees and pay an additional sum in recognition of the distress this caused for the woman and her mother.

  • Lancashire and South Cumbria NHS Foundation Trust (19 002 515)

    Statement Not upheld Mental health services 01-May-2020

    Summary: Ms P complains that the Trust and Council failed to give her adequate support and care, and did not communicate well with her about what to expect from the care she did receive. The Council and Trust were not at fault regarding the support provided during the period complained of. I also found that both the Trust and Council made reasonable arrangements to communicate with Ms P about her care.

  • Lincolnshire East Clinical Commissioning Group (18 012 682)

    Statement Upheld Mental health services 24-Mar-2020

    Summary: A woman complained about failures in her section 117 aftercare by the council, an NHS Partnership Trust, and a Clinical Commissioning Group. The Ombudsmen find failures in the way requests for direct payments were considered. Social care assessments were not completed as they should have been. Community mental health services did not properly respond to referrals by other professionals. This caused injustice, but it did not cause the woman to be without support for over a year. The organisations have agreed to take action to remedy the injustice.

  • Lincolnshire Partnership NHS Foundation Trust (18 012 682)

    Statement Upheld Mental health services 24-Mar-2020

    Summary: A woman complained about failures in her section 117 aftercare by the council, an NHS Partnership Trust, and a Clinical Commissioning Group. The Ombudsmen find failures in the way requests for direct payments were considered. Social care assessments were not completed as they should have been. Community mental health services did not properly respond to referrals by other professionals. This caused injustice, but it did not cause the woman to be without support for over a year. The organisations have agreed to take action to remedy the injustice.

  • Southern Health NHS Foundation Trust (18 014 182)

    Statement Upheld Mental health services 11-Mar-2020

    Summary: The Ombudsmen found no fault by a Council relating to its role in a mental health assessment. The Ombudsmen found a Trust was at fault with its communication with a patient detained under the Mental Health Act about their illness and medication. There was also fault by the Trust in relation to accessing an advocate. The Ombudsmen recommended the Trust apologises for the distress caused by the identified faults and to create an action plan to address the faults.

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.