Recent statements in this category are shown below:
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Partnership Of East London Co-Operatives (24 017 682c)
Statement Closed after initial enquiries General practice 24-Jun-2025
Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.
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Gants Hill Medical Centre (24 017 682d)
Statement Closed after initial enquiries General practice 24-Jun-2025
Summary: Mr X complained about end-of-life care for his mother, Mrs Y, from Jewish Care, Gants Hill Medical Practice, Partnership Of East London Co-Operative, NHS North East London Integrated Care Board and London Ambulance Service NHS Trust. We would likely find fault with the Practice, PELC and ICB if we investigated the complaint. Those organisations have agreed to resolve the complaint by providing a proportionate remedy for the injustice Mr X suffered.
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Minchinhampton Doctors Surgery (24 015 507a)
Statement Closed after initial enquiries General practice 07-May-2025
Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.
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Trevelyan House Health Surgery (24 013 547a)
Statement Closed after initial enquiries General practice 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Uppingham Surgery (24 001 540b)
Statement Not upheld General practice 13-Mar-2025
Summary: Mr A complained about his brother, Mr B’s care and treatment by a care home funded by a council, a GP and a hospital. Mr A said poor care led to his brother’s death. We found fault with the hospital’s complaint handling, leading to frustration for Mr A. The hospital took appropriate action to address this injustice. We have not found fault with the other parts of the complaint or with the other organisations.
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Queens Road Surgery (24 001 615b)
Statement Not upheld General practice 07-Mar-2025
Summary: We uphold Mrs X’s complaint about the way her husband, Mr X, was discharged from hospital and the care he received in a care home. We found fault with how Leicestershire County Council and Leicestershire General Hospital NHS Trust discharged Mr X. We also found fault with some aspects of Mr X’s care. As a result, Mr X did not always receive appropriate care and Mrs X was caused distress and uncertainty. The Council and the Trust will apologise to Mrs X and pay her a total of £400. The Council will also make some systemic improvements. We did not find fault with Queens Road Surgery.
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Whitemoor Medical Centre (24 009 211a)
Statement Closed after initial enquiries General practice 07-Nov-2024
Summary: Mrs A complains about the way the Care Home and GP Practice cared for her mother, Mrs B. We will not investigate this complaint because we are unlikely to achieve anything more. This is because the coroner has already looked at the issues, and there has already been an independent investigation.
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Quorn Medical Centre (24 003 158b)
Statement Closed after initial enquiries General practice 14-Aug-2024
Summary: We will not investigate Miss B’s complaint. She has not provided good reasons for approaching us late. Also, Miss B has already appealed the decision to detain her under Section 2 of the Mental Health Act to the First Tier Tribunal (Mental Health).
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Statement Not upheld General practice 16-Jul-2024
Summary: Ms D complained about the care and treatment of her late father, Mr F, by Trinity Surgery and a care home commissioned by Norfolk County Council. We have not found fault by Trinity Surgery. There were some faults by the care home and Council relating to document management, care planning, communicating with Ms D and Trinity Surgery, and complaint responses. We have not upheld the other complaints about the care home and Council. We have recommended the Council apologises to Ms D. The Council accepts our recommendation, so we have completed our investigation.
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Statement Not upheld General practice 16-Jul-2024
Summary: Ms D complained about the care and treatment of her late father, Mr F, by Trinity Surgery and a care home commissioned by Norfolk County Council. We have not found fault by Trinity Surgery. There were some faults by the care home and Council relating to document management, care planning, communicating with Ms D and Trinity Surgery, and complaint responses. We have not upheld the other complaints about the care home and Council. We have recommended the Council apologises to Ms D. The Council accepts our recommendation, so we have completed our investigation.