General Practice


Recent statements in this category are shown below:

  • Crown Heights Medical Centre (17 017 831)

    Statement Upheld General Practice 17-May-2019

    Summary: Mrs P complained that after she asked a care home to call a GP to see her mother Mrs D, a GP did not visit and Mrs D died prematurely as a result. The Ombudsmen find that the care home failed to monitor Mrs D's condition and seek medical attention as it should have done. The GP practice failed to respond properly to contacts from the care home about Mrs D. The Ombudsmen cannot say what impact this had on Mrs D, but the distress and uncertainty caused by this are an injustice to Mrs P. They recommend action to put this right.

  • Grove Medical Centre (17 013 455)

    Statement Not upheld General Practice 09-May-2019

    Summary: The Ombudsmen has not found fault by a Council, an NHS Trust or a CCG with their assessment and/or consideration of continuing healthcare funding. The Ombudsmen found fault by a GP Practice in not considering fast-tracking a continuing healthcare assessment. The Practice has already accepted the fault and taken action to learn from the complaint. A retrospective continuing healthcare review which the CCG has agreed to will remedy any potential financial injustice.

  • West Gorton Medical Centre (17 015 792)

    Statement Not upheld General Practice 16-Apr-2019

    Summary: Miss A complained about a Practice, Trust and Council in relation to a mental health referral. The Ombudsmen do not uphold the complaint as they have not found fault by the bodies complained about.

  • Kincora Doctors Surgery (17 003 012)

    Statement Not upheld General Practice 28-Mar-2019

    Summary: Mr B complains on behalf of his late great grandmother, Mrs C. He is unhappy with the care provided to her by a number of organisations which he says led to physical discomfort for her and distress for her family. There were some failings by the Council which it should apologise for and provide Mr B with details of how it will ensure these failings do not happen again. There were no failings by the other organisations involved in Mr B's complaint.

  • Ramsey Health Centre (17 010 364)

    Statement Not upheld General Practice 21-Mar-2019

    Summary: Dr A complains about the care and treatment of his mother, Mrs B, in a Bupa Care Home and while under the care of a GP Practice. The Ombudsmen uphold part of the complaint against the Home for nutrition and falls risk assessment but not against the Practice.

  • Lostwithiel Medical Practice (17 007 723)

    Statement Not upheld General Practice 19-Feb-2019

    Summary: I consider Cornwall Council (the Council) was at fault when it sent contradictory information to Mr X saying it would not issue an education, health and care (EHC) plan for Miss Y, and then saying it would issue one. Due to Miss Y's age, Mr X has lost the opportunity to appeal the Council's decision. Cornwall Partnership NHS Foundation Trust (the Trust) delayed carrying out blood tests and an ECG. This caused uncertainty to Mr X. Also, the Trust used the wrong sized feeding tube for Miss Y. This caused pain to Miss Y and distress to Mr X. Smile Together Dental CIC (the Dental Service) did not provide Miss Y with an appointment since September 2016. This caused frustration to Mr X. Also, the Council and Kernow Clinical Commissioning Group (the CCG) delayed providing responses to Mr X's complaints, and did not keep him updated during the complaint handling process. This compounded the distress he had already suffered. The Ombudsmen made recommendations to remedy the injustices.

  • Dr C E Atkin (17 014 697)

    Statement Not upheld General Practice 07-Feb-2019

    Summary: The Ombudsmen do not consider Dr C E Atkin (the GP) missed an opportunity to refer Mr B to hospital with suspected pneumonia. Alpine Lodge Nursing Home (the Home) did not provide Mr B with appropriate fluids between January and June 2017. It also did not complete a robust assessment of his hydration needs on admission in October 2016. This caused Mr B to suffer chronic dehydration, and the family suffered distress at witnessing that.

  • Stapenhill Medical Centre (17 017 844)

    Statement Not upheld General Practice 15-Jan-2019

    Summary: Mrs T complained about problems she had accessing funding for her daughter, Miss R. The Council did not complete reviews properly and failed to allocate a social worker to Miss R's case. The CCG took over 12 months to decide that Miss R was eligible for healthcare funding and took too long to agree a suitable support plan. This caused injustice to Miss R's paid carers which include Mrs T. The Council and the CCG agreed to the Ombudsmen's recommendations to apologise, pay a financial remedy, complete a retrospective review of Miss R's entitlement to healthcare funding and consider whether any lessons can be learnt.

  • Mill View Surgery (17 017 844)

    Statement Not upheld General Practice 15-Jan-2019

    Summary: Mrs T complained about problems she had accessing funding for her daughter, Miss R. The Council did not complete reviews properly and failed to allocate a social worker to Miss R's case. The CCG took over 12 months to decide that Miss R was eligible for healthcare funding and took too long to agree a suitable support plan. This caused injustice to Miss R's paid carers which include Mrs T. The Council and the CCG agreed to the Ombudsmen's recommendations to apologise, pay a financial remedy, complete a retrospective review of Miss R's entitlement to healthcare funding and consider whether any lessons can be learnt.

  • Mendip Vale Medical Practice (16 016 635)

    Statement Not upheld General Practice 20-Dec-2018

    Summary: The nursing Home failed to adequately monitor a resident (Mrs F)'s nutrition and respond to her significant weight loss. The Home also failed to make sure Mrs F was reviewed by a GP within a reasonable timeframe, failed to keep complete and accurate patient records, and failed to keep Mrs F's daughter informed about her wellbeing. These faults caused distress to Mrs F and her daughter Ms B. The Home has already taken action to address the faults including staff training and supervision, and monitoring and auditing of care plans and records. The Home has also agreed to apologise to Ms B, and to monitor actions taken in response to significant weight loss to ensure staff have appropriate knowledge and skills. The Home has agreed to pay financial redress. We did not identify fault by the GP Practice.