General Practice


Recent statements in this category are shown below:

  • Pleck Health Centre (19 003 492)

    Statement Not upheld General Practice 04-Mar-2020

    Summary: Ms X complained that Walsall Metropolitan Council, Walsall Healthcare NHS Trust and Pleck Health Centre failed to meet safeguarding duties in respect of her late mother, Mrs Y. The agencies responded appropriately to safeguarding alerts and made best interest decisions about Mrs Y's care that considered relevant evidence, including the difference of views amongst family members. The Council was at fault for not feeding back the outcome of its safeguarding investigation to the Pleck Health Centre. This did not cause injustice.

  • The Leys Health Centre (19 007 554)

    Statement Not upheld General Practice 02-Mar-2020

    Summary: The Ombudsmen found fault with the care provided to an elderly man by a care home acting on behalf of the Council. The Council agreed to apologise for this fault and pay a financial sum in recognition of the distress this caused. The Ombudsmen were satisfied a GP Practice and Trust that were also involved in the man's care acted without fault.

  • Summerhill Surgery (18 009 105)

    Statement Upheld General Practice 15-Jan-2020

    Summary: The Ombudsmen consider Dudley Group NHS Foundation Trust's (the Trust) communication with Mr C about Mrs D's prognosis was poor which caused confusion and distress. Also, the Trust's lack of care planning for Mrs D on discharge to two care homes caused Mr C uncertainty. Trinity House Care Centre's diabetes care plan lacked detail and did not escalate Mrs D to a GP in a timely manner which caused Mr C distress at witnessing his mother suffer pain and distress. The Ombudsmen consider Dudley Metropolitan Borough Council's (the Council) safeguarding investigation and safeguarding adults review caused Mr C uncertainty and distress. The Council, the Trust and Summerhill Surgery's complaint handling compounded Mr C's distress.

  • Corner Place Surgery (19 004 170)

    Statement Not upheld General Practice 03-Dec-2019

    Summary: The Ombudsmen find no fault in the care a Hospital Trust, Council-funded Care Home and GP Surgery provided to an older patient following hip surgery. The patient's hip became dislocated but, in view of the wider situation, there is no indication this was missed because of poor care.

  • Pembroke Surgery (16 015 030)

    Statement Upheld General Practice 20-Nov-2019

    Summary: The Ombudsmen found fault with the care provided to a woman with complex needs by several health and social care organisations. This included failure to arrange assessments and reviews, failures in transition planning and failure to make appropriate safeguarding referrals. This fault meant opportunities were missed to explore whether the woman had additional care needs. This also resulted in distress and uncertainty for her sister, who is pursuing the complaint on her behalf. The organisations concerned have agreed to take action to remedy the injustice to the complainants.

  • Westwood Surgery (19 003 596)

    Statement Upheld General Practice 12-Nov-2019

    Summary: The Ombudsmen find there was fault on the part of a Surgery in the care it provided to a patient with dementia. It should have done more before prescribing a sedative on a long-term basis, and it should have performed a more thorough examination when the patient became unwell. These faults have left the patient's daughter with uncertainty which, in turn, caused distress. The Surgery has agreed to provide an apology and produce an action plan to help put things right.

  • Ribblesdale Medical Practice & Townside Surgery (18 002 874)

    Statement Not upheld General Practice 12-Sep-2019

    Summary: Ms N complained about the health and social care support provided to her late father Mr N by the Council, Trust and GP Practice when he became homeless. The Ombudsmen have found fault by the Council and Trust in relation to the information provided to Ms N about the care home, including funding. This caused Ms N unnecessary stress and confusion, and potentially left her or Mr N's estate out of pocket. The Ombudsmen have found no fault by the GP Practice. The Council and Trust have accepted our recommendations, so we have completed our investigation.

  • Ribblesdale Medical Practice & Townside Surgery (18 002 874)

    Statement Not upheld General Practice 12-Sep-2019

    Summary: Ms N complained about the health and social care support provided to her late father Mr N by the Council, Trust and GP Practice when he became homeless. The Ombudsmen have found fault by the Council and Trust in relation to the information provided to Ms N about the care home, including funding. This caused Ms N unnecessary stress and confusion, and potentially left her or Mr N's estate out of pocket. The Ombudsmen have found no fault by the GP Practice. The Council and Trust have accepted our recommendations, so we have completed our investigation.

  • Moat House Surgery (18 001 953)

    Statement Not upheld General Practice 06-Sep-2019

    Summary: The Ombudsmen found no fault by a Council and GP Practice in terms of the care provided to an elderly woman in hospital and a nursing home. The Ombudsmen found fault with the Trust's failure to arrange a heart scan but are satisfied this did not have a significant impact on the woman's care.

  • Charter Medical Centre (18 003 886)

    Statement Not upheld General Practice 09-Aug-2019

    Summary: The Ombudsmen found fault by the Council in relation to the care provided to a woman when she was resident in a nursing home. The Council agreed to apologise to the complainant and pay him a financial sum in recognition of the distress and uncertainty this caused. The Ombudsmen found no fault with the care provided by the Practice or Trust during the woman's time in the nursing home and her subsequent hospital admission.