Recent statements in this category are shown below:
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Minchinhampton Doctors Surgery (24 015 507a)
Statement Closed after initial enquiries General practice 07-May-2025
Summary: We will not investigate Miss X’s complaint about her brother, Mr Y’s, care and treatment by Gloucestershire County Council, Gloucestershire Health and Care NHS Foundation Trust and Minchinhampton Surgery. A significant amount of time has passed since some of the events complained about occurred which impacts on our ability to consider them now. We are unlikely to find fault on some points. Finally, further investigation by the Ombudsmen is unlikely to achieve the changes to Mr Y’s care that Miss X is hoping for.
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Trevelyan House Health Surgery (24 013 547a)
Statement Closed after initial enquiries General practice 19-Mar-2025
Summary: Ms X complained that the London Borough of Wandsworth and Central London Community Healthcare NHS Trust failed to arrange or provide adequate care for her mother, at home, in the summer of 2022. We will not investigate Ms X’s complaint. This is because it is unlikely an investigation would be able to make findings or recommend outcomes Ms X would find satisfactory.
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Queens Road Surgery (24 001 615b)
Statement Not upheld General practice 07-Mar-2025
Summary: We uphold Mrs X’s complaint about the way her husband, Mr X, was discharged from hospital and the care he received in a care home. We found fault with how Leicestershire County Council and Leicestershire General Hospital NHS Trust discharged Mr X. We also found fault with some aspects of Mr X’s care. As a result, Mr X did not always receive appropriate care and Mrs X was caused distress and uncertainty. The Council and the Trust will apologise to Mrs X and pay her a total of £400. The Council will also make some systemic improvements. We did not find fault with Queens Road Surgery.
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Whitemoor Medical Centre (24 009 211a)
Statement Closed after initial enquiries General practice 07-Nov-2024
Summary: Mrs A complains about the way the Care Home and GP Practice cared for her mother, Mrs B. We will not investigate this complaint because we are unlikely to achieve anything more. This is because the coroner has already looked at the issues, and there has already been an independent investigation.
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Quorn Medical Centre (24 003 158b)
Statement Closed after initial enquiries General practice 14-Aug-2024
Summary: We will not investigate Miss B’s complaint. She has not provided good reasons for approaching us late. Also, Miss B has already appealed the decision to detain her under Section 2 of the Mental Health Act to the First Tier Tribunal (Mental Health).
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Statement Not upheld General practice 16-Jul-2024
Summary: Ms D complained about the care and treatment of her late father, Mr F, by Trinity Surgery and a care home commissioned by Norfolk County Council. We have not found fault by Trinity Surgery. There were some faults by the care home and Council relating to document management, care planning, communicating with Ms D and Trinity Surgery, and complaint responses. We have not upheld the other complaints about the care home and Council. We have recommended the Council apologises to Ms D. The Council accepts our recommendation, so we have completed our investigation.
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Statement Not upheld General practice 16-Jul-2024
Summary: Ms D complained about the care and treatment of her late father, Mr F, by Trinity Surgery and a care home commissioned by Norfolk County Council. We have not found fault by Trinity Surgery. There were some faults by the care home and Council relating to document management, care planning, communicating with Ms D and Trinity Surgery, and complaint responses. We have not upheld the other complaints about the care home and Council. We have recommended the Council apologises to Ms D. The Council accepts our recommendation, so we have completed our investigation.
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Derby Road Practice (22 012 741c)
Statement Closed after initial enquiries General practice 11-Jul-2024
Summary: We will not investigate Miss X’s complaint about the care and treatment provided by the Council, the Trust and the Practice. This is because further investigation by the Ombudsmen is unlikely to add to the organisations’ own investigations. Further, we cannot achieve many of the outcomes Miss X is seeking. It would be reasonable for her to use an alternative legal remedy to seek financial redress for data breaches.
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Derby Road Practice (22 012 741d)
Statement Closed after initial enquiries General practice 11-Jul-2024
Summary: We will not investigate Miss X’s complaint about the care and treatment provided by the Council, the Trust and the Practice. This is because further investigation by the Ombudsmen is unlikely to add to the organisations’ own investigations. Further, we cannot achieve many of the outcomes Miss X is seeking. It would be reasonable for her to use an alternative legal remedy to seek financial redress for data breaches.
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Little Harwood Health Centre (23 007 966b)
Statement Not upheld General practice 14-May-2024
Summary: Mr X complained about the treatment and care provided to his late mother, Mrs Y, by the Trust, Council and Practice, after Mrs Y was diagnosed with pneumonia. We found no fault by the Trust in its decision to discharge Mrs Y, although we found fault in its lack of communication with Mr X about this. The Trust provided an appropriate apology to Mr X and has taken reasonable steps to prevent recurrence. We found fault by the Council, in that the care home did not follow up a call to the Practice. We found the care home appropriately apologised and took reasonable steps to improve services. Regarding the complaint about the Practice, we found the Practice took appropriate action to prevent recurrence of the fault it had already identified, in not making a follow up call for a telephone consultation, and has apologised to Mr X.