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Hospital acute services


Recent statements in this category are shown below:

  • Great Western Hospitals NHS Foundation Trust (20 011 171)

    Statement Not upheld Hospital acute services 18-Aug-2021

    Summary: Mrs B complained about information an NHS Trust provided to the Council's commissioned care home provider when her late father was discharged from hospital in December 2019. She complains a Surgery prescribed antibiotics but failed to send the prescription to the pharmacy. She also said the Home delayed in following up on the medication her father needed, and this contributed to his untimely death. We found the Trust at fault for poor record keeping when it dealt with the discharge, but it improved. Faults in the way the Surgery made an electronic request for medication and the Home's failure to take follow up action caused delay in the medication being received. The Surgery and the Home also missed an opportunity to report the incident to the Council so it could consider its safeguarding procedures. The authorities have agreed to our recommendations and the Council will monitor the Home to ensure it improves the way it records discharge information and it will provide safeguarding training if necessary. The Surgery will remind its staff of the importance of reporting safeguarding concerns to the Council when dealing with incidents relating to patient safety. The Home and the Surgery will apologise to Mrs B for the missed opportunity which contributed to doubt she has about the events which occurred.

  • Wirral University Teaching Hospital NHS Foundation Trust (20 011 447)

    Statement Not upheld Hospital acute services 18-Aug-2021

    Summary: Wirral University Teaching Hospital NHS Foundation Trust acted with fault by not including Mrs X's medication changes to her discharge paperwork. The Trust has remedied the injustice to Mrs X's son, Dr Y. Also, Liscard Group Practice and Leighton Court Care Home did not contribute to a delay restarting Mrs X's medication.

  • Calderdale & Huddersfield NHS Foundation Trust (20 001 972)

    Statement Not upheld Hospital acute services 11-Aug-2021

    Summary: Mr A complained health and social care professionals failed to adequately assess his brother's, Mr B's, needs before discharging him from hospital. Mr A said this meant Mr B had an inadequate care package which, in turn, placed avoidable stress and worry on the family. The Ombudsmen find no fault in the way professionals assessed Mr B's needs.

  • Mid and South Essex NHS Foundation Trust (20 000 445)

    Statement Not upheld Hospital acute services 23-Jul-2021

    Summary: We found fault with the way a Council and NHS Trust handled the discharge planning process for Mr Y after his admission to hospital in April 2019. The Council and Trust agreed to apologise to Mr Y's daughter and pay a financial sum in recognition of the distress this caused her. They will also review relevant policies and procedures to prevent similar problems occurring in future. We found no fault by another NHS Trust that cared for Mr Y during later hospital admissions in July 2019 and April 2020. Similarly, we found no fault by a GP Practice that provided care to Mr Y in the community.

  • Princess Alexandra Hospital NHS Trust (20 000 445)

    Statement Upheld Hospital acute services 23-Jul-2021

    Summary: We found fault with the way a Council and NHS Trust handled the discharge planning process for Mr Y after his admission to hospital in April 2019. The Council and Trust agreed to apologise to Mr Y's daughter and pay a financial sum in recognition of the distress this caused her. They will also review relevant policies and procedures to prevent similar problems occurring in future. We found no fault by another NHS Trust that cared for Mr Y during later hospital admissions in July 2019 and April 2020. Similarly, we found no fault by a GP Practice that provided care to Mr Y in the community.

  • Kings College Hospital NHS Foundation Trust (19 016 582)

    Statement Upheld Hospital acute services 19-Jul-2021

    Summary: Ms Y complained about delays in her father's discharge from hospital, poor personal care, and said he was wrongly placed in isolation. We found delays by the Trust and Council in arranging Mr Z's discharge from hospital, leading to Mr Z remaining in hospital unnecessarily and causing distress to Ms Y. We have recommended the Trust and Council apologise to Ms Y, provide a financial remedy, and take steps to improve services.

  • Warrington & Halton Hospitals NHS Foundation Trust (19 018 188)

    Statement Not upheld Hospital acute services 18-May-2021

    Summary: Mr B complained about what happened when his father, Mr C, was discharged from hospital to a nursing home. We found no fault in the way the Council and Trust arranged Mr C's discharge from hospital and communicated with his family. We note that the CCG has appropriately offered to review Mr C's eligibility for NHS continuing healthcare.

  • United Lincolnshire Hospitals NHS Trust (20 000 835)

    Statement Upheld Hospital acute services 25-Jan-2021

    Summary: We have partially upheld Mr S's complaint about his father's discharge from hospital to a residential care home. The Council and Trust have already apologised to Mr S and we consider this a suitable remedy for distress caused to Mr S. The Council says it has already improved its way of working following Mr S's complaint. We have asked for evidence of these improvements and recommended further service improvements. The Council and Trust accept our recommendations, so we have completed our investigation.

  • Royal Surrey NHS Foundation Trust (19 005 431)

    Statement Upheld Hospital acute services 14-Dec-2020

    Summary: We found fault by the Council with regards to the care and support it provided to Miss X, a woman with complex needs, in the community. We also found fault by the Council and Trust concerning the handling of Miss X's discharge from hospital. This fault caused Miss X significant distress and frustration. The Council and Trust have agreed to apologise to Miss X and the Council will make a payment in recognition of the distress she suffered.

  • Imperial College Healthcare NHS Trust (19 008 139)

    Statement Not upheld Hospital acute services 20-Oct-2020

    Summary: Ms A complains that her mother, Mrs B, was unsafely discharged from hospital before she was ready, and without the right care in place at home. The Ombudsmen find no fault in the decision that Mrs B was ready for discharge from hospital. However, the Council has accepted there was fault in its arrangements for Mrs B's care once she returned home and it has provided an appropriate remedy.