Hospital acute services


Recent statements in this category are shown below:

  • Aintree University Hospital NHS Foundation Trust (17 013 828)

    Statement Upheld Hospital acute services 09-May-2019

    Summary: The Ombudsmen consider the Aintree University Hospital NHS Foundation Trust did not tell the family Mr B fell on a high visibility ward in March 2016. Also, it did not fully consider Mr B's views in a best interest decision despite his fluctuating capacity. Sefton Metropolitan Borough Council did not tell Mr B's family he would be an ordinary resident of Liverpool if moved out of the region. Liverpool City Council's lack of assessment of Mr B's needs caused confusion and distress to Mr B's family. We have made recommendations to address the family's injustice.

  • Royal Wolverhampton Hospital NHS Trust (17 013 455)

    Statement Not upheld Hospital acute services 09-May-2019

    Summary: The Ombudsmen has not found fault by a Council, an NHS Trust or a CCG with their assessment and/or consideration of continuing healthcare funding. The Ombudsmen found fault by a GP Practice in not considering fast-tracking a continuing healthcare assessment. The Practice has already accepted the fault and taken action to learn from the complaint. A retrospective continuing healthcare review which the CCG has agreed to will remedy any potential financial injustice.

  • Worcestershire Acute Hospitals NHS Trust (17 014 175)

    Statement Upheld Hospital acute services 03-May-2019

    Summary: Mr P complained about his mother-in-law Mrs D's discharge from hospital, about how the Council arranged her social care, and about the way his complaint was handled. The Ombudsmen find fault with the way the Trust and Council arranged Mrs D's hospital discharge, with the Council's actions following this, and with the way the complaint was handled. The Trust and Council have agreed to take action to remedy the injustice this caused.

  • Lincolnshire Partnership NHS Foundation Trust (17 014 253)

    Statement Not upheld Hospital acute services 29-Apr-2019

    Summary: The Ombudsmen do not consider Northern Lincolnshire & Goole NHS Foundation Trust's (the Trust) decision to remove M from the watchful wait list in January 2017 was fault. However, the Trust should have told Miss L it removed M from the watchful wait list in July 2016, before it later reinstated him. The Ombudsmen do not consider the Trust unnecessary delayed sending M for an autism assessment. Also, Lincolnshire Partnership NHS Foundation Trust's autism assessment of M was in line with the relevant guidelines.

  • Manchester University NHS Foundation Trust (17 018 267)

    Statement Upheld Hospital acute services 24-Apr-2019

    Summary: The Ombudsmen find Council-arranged domiciliary carers did not complete an adequate plan to help prevent a vulnerable person from getting pressure sores. The lady did develop painful pressure sores and it is likely better planning could have helped prevent them. Further, the Ombudsmen find both a Council and a hospital Trust failed to communicate effectively about a safeguarding concern. As a result, adequate investigations did not take place. The Council and Trust have agreed to apologise and make small financial payments to address the injustice.

  • Birmingham Community Healthcare NHS Trust (17 018 314)

    Statement Upheld Hospital acute services 29-Mar-2019

    Summary: Ms P complained that a council and NHS Trust took too long to arrange her mother Mrs D's discharge from hospital and did not do so properly. Then, they were forced to accept a care home which was known to provide poor care. Mrs D was neglected and abused there. The council did not respond properly and closed its safeguarding investigation without good cause. The Ombudsmen find that the Council and Trust delayed the discharge, and did not properly consider possible options. They caused the family to believe they had to accept a placement they did not want, or Mrs D would be forced to leave hospital the next week. The council gave them incorrect information about care costs. The council did not properly ensure Mrs D was safe after an alleged assault. The council closed the safeguarding enquiry without investigating properly and ensuring others were safeguarded. The Ombudsmen recommend actions to address this.

  • The Hillingdon Hospitals NHS Foundation Trust (17 003 012)

    Statement Not upheld Hospital acute services 28-Mar-2019

    Summary: Mr B complains on behalf of his late great grandmother, Mrs C. He is unhappy with the care provided to her by a number of organisations which he says led to physical discomfort for her and distress for her family. There were some failings by the Council which it should apologise for and provide Mr B with details of how it will ensure these failings do not happen again. There were no failings by the other organisations involved in Mr B's complaint.

  • Royal Free London NHS Foundation Trust (18 010 287)

    Statement Upheld Hospital acute services 25-Mar-2019

    Summary: Ms B complained about poor communication between the Council and two NHS Trusts which led to a delay in her father, Mr D, receiving community rehabilitation when he was discharged from hospital after he had a stroke. The Ombudsmen found poor communication and conflicting information between the Council and the two NHS Trusts led to a delay of two months before Mr D received community rehabilitation. This is likely to have had an adverse impact on Mr D's wellbeing. The Council and the two NHS Trusts have agreed to the Ombudsmen's recommendations to act to improve their procedures, apologise to the complainant and her father and make a payment to acknowledge the injustice caused.

  • Manchester University NHS Foundation Trust (17 016 427)

    Statement Not upheld Hospital acute services 13-Mar-2019

    Summary: The Ombudsmen found that NHS and social care organisations provided appropriate care to an elderly patient over several months in 2016. There is evidence of appropriate assessments and actions in line with relevant guidance.

  • Stockport NHS Foundation Trust (17 016 427)

    Statement Not upheld Hospital acute services 13-Mar-2019

    Summary: The Ombudsmen found that NHS and social care organisations provided appropriate care to an elderly patient over several months in 2016. There is evidence of appropriate assessments and actions in line with relevant guidance.