Hospital acute services


Recent statements in this category are shown below:

  • Walsall Healthcare NHS Trust (19 003 492)

    Statement Not upheld Hospital acute services 04-Mar-2020

    Summary: Ms X complained that Walsall Metropolitan Council, Walsall Healthcare NHS Trust and Pleck Health Centre failed to meet safeguarding duties in respect of her late mother, Mrs Y. The agencies responded appropriately to safeguarding alerts and made best interest decisions about Mrs Y's care that considered relevant evidence, including the difference of views amongst family members. The Council was at fault for not feeding back the outcome of its safeguarding investigation to the Pleck Health Centre. This did not cause injustice.

  • Oxford University Hospitals NHS Trust (19 007 554)

    Statement Not upheld Hospital acute services 02-Mar-2020

    Summary: The Ombudsmen found fault with the care provided to an elderly man by a care home acting on behalf of the Council. The Council agreed to apologise for this fault and pay a financial sum in recognition of the distress this caused. The Ombudsmen were satisfied a GP Practice and Trust that were also involved in the man's care acted without fault.

  • Walsall Healthcare NHS Trust (19 007 506)

    Statement Upheld Hospital acute services 02-Mar-2020

    Summary: Mrs A has complained about a delay in discharge of her grandmother, Mrs B, from hospital in October 2018. The Ombudsmen found fault with Walsall Trust which caused an undue delay in discharge. We did not find fault with the Council.

  • Midlands Partnership NHS Foundation Trust (19 007 506)

    Statement Not upheld Hospital acute services 02-Mar-2020

    Summary: Mrs A has complained about a delay in discharge of her grandmother, Mrs B, from hospital in October 2018. The Ombudsmen found fault with Walsall Trust which caused an undue delay in discharge. We did not find fault with the Council.

  • Western Sussex Hospitals NHS Foundation Trust (18 017 535)

    Statement Upheld Hospital acute services 30-Jan-2020

    Summary: Ms A has complained about a Trust and a Council in relation to a delay in discharging her father in law, Mr B, to a care home. The Ombudsmen find fault with the Trust in not making required referrals. However, we do not find fault in relation to the delay in diagnosis of dementia or the issuing of a behaviour warning. In addition, the Ombudsmen do not find fault with the Council in relation to a delay in finding suitable care homes, but it should have provided the family with a copy of Mr B's initial needs assessment.

  • Croydon Health Services NHS Trust (18 010 646)

    Statement Upheld Hospital acute services 22-Jan-2020

    Summary: The Ombudsmen found fault with a Hospital Trust's communication with a patient's family about discharge arrangements. However, there was no fault with the decisions to discharge the patient back to her own home or subsequently to a rehabilitation placement. The Ombudsmen also found fault by a Council not completing a carer visit for 15-hours after the patient returned home. This caused the patient and her family distress. The Council and the Trust have agreed to the Ombudsmen's recommendations to ensure learning is taken from the complaint and ensure the faults do not happen again. They will also apologise to the complainant for the distress caused by the faults identified.

  • Dudley Group NHS Foundation Trust (18 009 105)

    Statement Upheld Hospital acute services 15-Jan-2020

    Summary: The Ombudsmen consider Dudley Group NHS Foundation Trust's (the Trust) communication with Mr C about Mrs D's prognosis was poor which caused confusion and distress. Also, the Trust's lack of care planning for Mrs D on discharge to two care homes caused Mr C uncertainty. Trinity House Care Centre's diabetes care plan lacked detail and did not escalate Mrs D to a GP in a timely manner which caused Mr C distress at witnessing his mother suffer pain and distress. The Ombudsmen consider Dudley Metropolitan Borough Council's (the Council) safeguarding investigation and safeguarding adults review caused Mr C uncertainty and distress. The Council, the Trust and Summerhill Surgery's complaint handling compounded Mr C's distress.

  • Croydon Health Services NHS Trust (18 005 311)

    Statement Upheld Hospital acute services 02-Jan-2020

    Summary: The Ombudsmen found fault by the Council and Trust with regards to the care and support they provided to a woman with ongoing health needs following her discharge from hospital. The Council and Trust will apologise to the woman's daughter and pay a financial remedy in recognition of the impact of these events on her.

  • Croydon Health Services NHS Trust (18 005 311)

    Statement Upheld Hospital acute services 02-Jan-2020

    Summary: The Ombudsmen found fault by the Council and Trust with regards to the care and support they provided to a woman with ongoing health needs following her discharge from hospital. The Council and Trust will apologise to the woman's daughter and pay a financial remedy in recognition of the impact of these events on her.

  • Torbay and South Devon NHS Foundation Trust (19 004 170)

    Statement Not upheld Hospital acute services 03-Dec-2019

    Summary: The Ombudsmen find no fault in the care a Hospital Trust, Council-funded Care Home and GP Surgery provided to an older patient following hip surgery. The patient's hip became dislocated but, in view of the wider situation, there is no indication this was missed because of poor care.