Statement Not upheld Hospital acute services 18-May-2021
Summary: Mr B complained about what happened when his father, Mr C, was discharged from hospital to a nursing home. We found no fault in the way the Council and Trust arranged Mr C's discharge from hospital and communicated with his family. We note that the CCG has appropriately offered to review Mr C's eligibility for NHS continuing healthcare.
Statement Upheld Hospital acute services 25-Jan-2021
Summary: We have partially upheld Mr S's complaint about his father's discharge from hospital to a residential care home. The Council and Trust have already apologised to Mr S and we consider this a suitable remedy for distress caused to Mr S. The Council says it has already improved its way of working following Mr S's complaint. We have asked for evidence of these improvements and recommended further service improvements. The Council and Trust accept our recommendations, so we have completed our investigation.
Statement Upheld Hospital acute services 14-Dec-2020
Summary: We found fault by the Council with regards to the care and support it provided to Miss X, a woman with complex needs, in the community. We also found fault by the Council and Trust concerning the handling of Miss X's discharge from hospital. This fault caused Miss X significant distress and frustration. The Council and Trust have agreed to apologise to Miss X and the Council will make a payment in recognition of the distress she suffered.
Statement Not upheld Hospital acute services 20-Oct-2020
Summary: Ms A complains that her mother, Mrs B, was unsafely discharged from hospital before she was ready, and without the right care in place at home. The Ombudsmen find no fault in the decision that Mrs B was ready for discharge from hospital. However, the Council has accepted there was fault in its arrangements for Mrs B's care once she returned home and it has provided an appropriate remedy.
Statement Not upheld Hospital acute services 02-Oct-2020
Summary: Ms D complained about information she received about her mother's discharge from hospital to residential care and associated charges. The Ombudsmen have upheld Ms D's complaints about Manchester City Council. We have not upheld her complaints about Pennine Acute Hospitals NHS Trust and Manchester University NHS Foundation Trust. The Council has accepted our recommendations, so we have completed our investigation.
Statement Not upheld Hospital acute services 23-Sep-2020
Summary: Mr E complains about the actions of a Council and a Trust in relation to child protection concerns and a child protection examination carried out on his son. While there were faults, I do not consider these led to the injustice that Mr E has claimed. In addition, both organisations carried out appropriate work to try and remedy the situation and prevent similar occurrences.
Statement Upheld Hospital acute services 10-Sep-2020
Summary: We find the Trust (NLaG) delayed in processing a request for an incontinence assessment but we do not find evidence of injustice. The care home's records show adequate continence care provision and we note the Trust's general service improvement in shifting assessment services to its district nurses.
Statement Not upheld Hospital acute services 03-Sep-2020
Summary: Ms Q complains about the care her father received. The Ombudsmen have found no fault by the Council. While there was fault by the Trust and the Care Home, those organisations have taken appropriate steps to remedy the injustice Ms Q and Mr R suffered.
Statement Upheld Hospital acute services 18-Aug-2020
Summary: Mrs Z complains about her late father's care and assessments in hospital, discharge from hospital and communication by the organisations involved. We have found fault relating to documentation, communication and complaint handling. We have not upheld the rest of the complaint. The Council has offered a financial remedy for Mrs Z which we consider is fair. We have recommended apologies for Mrs Z and service improvements. The organisations concerned accept our recommendations. We have therefore completed our investigation.
Statement Upheld Hospital acute services 23-Jul-2020
Summary: Mr F complained about what happened when his mother, Mrs G, was discharged from hospital. The Ombudsmen find fault with the way the Council and Trust communicated with Mr F and each other about discharge plans, including a continuing healthcare checklist for Mrs G. The Ombudsmen also find fault with the way the Trust handled Mr F's complaint. The Trust and Council have agreed to take action to remedy the injustice caused.