Hospital acute services


Recent statements in this category are shown below:

  • East Kent Hospitals University NHS Foundation Trust (16 016 551a)

    Statement Not upheld Hospital acute services 14-Nov-2017

    Summary: Mr X complains his mother, Mrs T, missed the opportunity of a care home place because the Council refused funding. The Ombudsmen find the Home refused the place because it could not meet Mrs T's complex needs, rather than because funding was refused. There is therefore no evidence of fault.

  • Colchester Hospital University NHS Foundation Trust (16 007 609a)

    Statement Upheld Hospital acute services 31-Oct-2017

    Summary: The Council and the Trust did not delay when dealing with the complainant's late wife's discharge arrangements. The Trust failed to ensure the complainant's wife's prognosis was provided by an appropriate clinician. This then impacted on her eligibility for fast track healthcare funding and led to the complainant having raised expectations about his wife's discharge destination. The Trust has agreed to the Ombudsmen's recommendations that it apologises to the complainant, pays the complainant £250, takes action to prevent similar fault and that it improves.

  • Royal Liverpool and Broadgreen University Hospitals NHS Trust (16 015 124a)

    Statement Not upheld Hospital acute services 23-Oct-2017

    Summary: the Trust provided a detailed and comprehensive response to Ms D's complaint. The Trust accepted Mrs M's care in hospital was not always up to standard. The Trust has apologised and taken steps to improve patient care. This is a satisfactory outcome. There is nothing more the Ombudsmen can add with further investigation.

  • Hertfordshire Community NHS Trust (16 018 118a)

    Statement Not upheld Hospital acute services 19-Oct-2017

    Summary: The Ombudsmen found no fault in relation to the support a Community Trust and Foundation Trust provided to a child. Professionals had concerns about the child's welfare and appropriately raised them with the Council. There was no fault in the way the Council investigated these concerns, which ultimately found the child was not at risk of harm.

  • North East London NHS Foundation Trust (16 018 118b)

    Statement Not upheld Hospital acute services 19-Oct-2017

    Summary: The Ombudsmen found no fault in relation to the support a Community Trust and Foundation Trust provided to a child. Professionals had concerns about the child's welfare and appropriately raised them with the Council. There was no fault in the way the Council investigated these concerns, which ultimately found the child was not at risk of harm.

  • St Georges University Hospitals NHS Foundation Trust (15 014 684b)

    Statement Not upheld Hospital acute services 17-Oct-2017

    Summary: The Ombudsmen do not find that there was fault in a woman's care by two hospitals causing a worsening of her condition. The Ombudsmen do not find that a council was at fault for the way it investigated safeguarding concerns or a delay in arranging a care package.

  • Guy's and St Thomas' NHS Foundation Trust (15 014 684a)

    Statement Upheld Hospital acute services 17-Oct-2017

    Summary: The Ombudsmen do not find that there was fault in a woman's care by two hospitals causing a worsening of her condition. The Ombudsmen do not find that a council was at fault for the way it investigated safeguarding concerns or a delay in arranging a care package.

  • Sherwood Forest Hospitals NHS Foundation Trust (16 014 708)

    Statement Not upheld Hospital acute services 15-Sep-2017

    Summary: There was no fault in the way the Trust discharged Mrs M from hospital or the way the Council made its decision to not provide reablement services to Mrs M.

  • Heart Of England NHS Foundation Trust (16 007 303)

    Statement Upheld Hospital acute services 29-Aug-2017

    Summary: The Ombudsmen find fault with the care provided to an elderly woman with dementia by a Hospital Trust during a hospital admission in 2015. They also find fault on the part of a Council in relation to a delayed social care assessment. However, the Ombudsmen find no fault on the part of an Ambulance Trust in relation to the care it provided to the woman.

  • St Georges University Hospitals NHS Foundation Trust (16 002 009)

    Statement Upheld Hospital acute services 21-Aug-2017

    Summary: The Ombudsmen found no fault in the care community nurses provided to a woman with a significant neurological injury. There was fault in her pressure care in hospital but there is no evidence this caused a deterioration in her condition. The woman had the mental capacity to make decisions about her own care. Therefore, it was fault that the CCG did not help or encourage her to decide where she wanted to be discharged to. There was further fault in the care she received in a nursing home. The Ombudsmen recommend apologies and financial payments to recognise the distress these faults caused.

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