Recent statements in this category are shown below:
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Barking, Havering and Redbridge University Hospitals NHS Trust (25 012 399a)
Statement Closed after initial enquiries Hospital acute services 26-Jan-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s and NHS Trust’s decisions and communication about charges for a care placement after her mother, Mrs Y, was discharged from hospital. We found no indications of fault by the organisations with the decisions. The Trust did accept it could have given more notice on the day Mrs Y left hospital to a care home and it apologised for any distress. We are unlikely to achieve a different outcome by investigating.
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Care Plus Group Ltd (24 015 586a)
Statement Upheld Hospital acute services 15-Jan-2026
Summary: Mrs K complained about the way Care Plus Group moved her husband, Mr H, to The Old Library Residential Home. We consider CPG acted with fault when it moved him, which caused her distress and frustration. The Old Library then did not use the right equipment to transfer Mr H. It also caused Mrs K uncertainty from its poor record keeping. The CPG and The Old Library have agreed to apologise and take action to remedy her injustice.
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University Hospitals of Leicester NHS Trust (25 005 913b)
Statement Closed after initial enquiries Hospital acute services 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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Leicestershire Partnership NHS Trust (25 005 913c)
Statement Closed after initial enquiries Hospital acute services 05-Dec-2025
Summary: We will not investigate Miss X’s complaint about her mother’s care and treatment during September and October 2022. This is because a significant amount of time has passed since the events Miss X is complaining about occurred and it would have been reasonable for Miss X to complain to us sooner.
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York and Scarborough Teaching Hospitals NHS Foundation Trust (25 008 513a)
Statement Closed after initial enquiries Hospital acute services 03-Dec-2025
Summary: Mr A complains his mother’s estate has been invoiced for a care home stay which should have been covered by discharge to assess funding. He also complains his mother was not referred to the Integrated Care Board for continuing healthcare funding. We will not investigate this complaint because an investigation is unlikely to find fault with the Council. The NHS Trust has not yet had an opportunity to respond to Mr A’s complaint.
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South West London & St. Georges Mental Health NHS Trust (24 021 087a)
Statement Upheld Hospital acute services 25-Nov-2025
Summary: Mr A has complained about a lack of aftercare planning by a Council, Integrated Care Board and a Mental Health Trust for his daughter, Miss B. Mr A said this led to deterioration in her mental health. We found fault with these organisations who have agreed to carry out our recommendations to remedy the injustice to Mr A and his daughter.
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Royal Free London NHS Foundation Trust (25 004 457a)
Statement Closed after initial enquiries Hospital acute services 11-Nov-2025
Summary: We will not investigate Ms X and Ms Y’s complaint about their mother, Ms Z. Due the length of time which has passed, we are unlikely to be able to reach reliable conclusions or achieve meaningful outcomes for Ms X, Ms Y and Ms Z.
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Stockport NHS Foundation Trust (25 002 152a)
Statement Closed after initial enquiries Hospital acute services 29-Oct-2025
Summary: Ms B complained that the Council and Trust failed to involve her in discharge planning for Ms C. We will not investigate Ms B’s complaint as it is unlikely we could add to the responses Ms B has already received.
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Statement Upheld Hospital acute services 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.
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Livewell Southwest (24 013 399b)
Statement Upheld Hospital acute services 22-Sep-2025
Summary: Mrs X complains about the way Plymouth County Council, Livewell Southwest and NHS Devon discharged her father, Mr Y, from hospital. We uphold her complaint. We found fault with the way Mr Y’s discharge was handled. As a result, Mrs X has experienced distress and uncertainty. The organisations have agreed to apologise to Mrs X, make systemic improvements and pay a financial remedy.