Hospital acute services


Recent statements in this category are shown below:

  • Shrewsbury and Telford Hospitals NHS Trust (17 017 939)

    Statement Upheld Hospital acute services 11-Jan-2019

    Summary: A man complained that his mother was discharged from hospital unsafely by an NHS Trust and that the Council did not arrange a care package for her. He said as a result, his mother became very distressed and they had to arrange an urgent respite placement for her. The Ombudsmen find that there were failures with the NHS Trust's discharge planning but the Council did arrange a care package. The Trust has agreed to apologise and explain how it will avoid similar issues in future.

  • Brighton & Sussex University Hospitals NHS Trust (17 014 451)

    Statement Not upheld Hospital acute services 20-Dec-2018

    Summary: The Ombudsmen found no fault with an NHS Trust about its decision to discharge an elderly man on two separate occasions. The Ombudsmen has not found fault with another NHS Trust's care at an integrated care unit. There was fault with a medication list sent with the patient on discharge, but the NHS Trust has already remedied this. The Ombudsmen found no fault with a Council's decision to arrange a placement in a residential care home, but there was fault with the Council's communication about care home fees. The Ombudsmen recommended actions for the Council to remedy the distress caused by the fault and improve its service.

  • Somerset Partnership NHS Foundation Trust (17 002 299)

    Statement Upheld Hospital acute services 04-Dec-2018

    Summary: Somerset County Council (the Council) should have completed a formal needs assessment of Ms B. There is no injustice as she would have most likely moved to a residential home regardless. I do not consider a nurse at Somerset Partnership NHS Foundation Trust (the Trust) was at fault for comments made to Mr A during a difficult conversation. However, she inaccurately noted he was threatening to staff, which caused him distress. Also, I consider a social worker wrongly told the nurse the Council could remove Mr A's power of attorney for welfare. This caused Mr A distress, as he held power of attorney for Ms B's finances.

  • Lincolnshire Partnership NHS Foundation Trust (17 005 851)

    Statement Not upheld Hospital acute services 21-Nov-2018

    Summary: I do not consider there was any fault in the way the Trust and the Partnership Trust decided not to refer Y for an autism assessment in June 2016. This was despite a lack of formal commissioning of autism assessments at that time. However, I consider the Trust took too long to send Mrs X the write up of the June 2016 screening which caused her frustration.

  • Northern Lincolnshire & Goole NHS Foundation Trust (17 005 851)

    Statement Upheld Hospital acute services 21-Nov-2018

    Summary: I do not consider there was any fault in the way the Trust and the Partnership Trust decided not to refer Y for an autism assessment in June 2016. This was despite a lack of formal commissioning of autism assessments at that time. However, I consider the Trust took too long to send Mrs X the write up of the June 2016 screening which caused her frustration.

  • Essex Partnership University NHS Foundation Trust (16 011 081)

    Statement Upheld Hospital acute services 16-Nov-2018

    Summary: The complainants allege that the Council, the Hospital and the Trust made unsubstantiated allegations about their care of their daughter who has significant mental health difficulties and, at the time of the events of this complaint, was an inpatient in an adolescent psychiatric unit. They also complain that their daughter's allegation of assault by a carer at the unit was not considered properly. The Ombudsmen have found fault causing injustice. The agencies have accepted the Ombudsmen's findings and the recommendations to remedy the complaint and to improve future practice.

  • Colchester Hospital University NHS Foundation Trust (16 011 081)

    Statement Upheld Hospital acute services 16-Nov-2018

    Summary: The complainants allege that the Council, the Hospital and the Trust made unsubstantiated allegations about their care of their daughter who has significant mental health difficulties and, at the time of the events of this complaint, was an inpatient in an adolescent psychiatric unit. They also complain that their daughter's allegation of assault by a carer at the unit was not considered properly. The Ombudsmen have found fault causing injustice. The agencies have accepted the Ombudsmen's findings and the recommendations to remedy the complaint and to improve future practice.

  • Dartford & Gravesham NHS Trust (17 013 200)

    Statement Upheld Hospital acute services 08-Nov-2018

    Summary: The Ombudsmen find fault in the way a Trust discharged a patient from hospital several times. The Ombudsmen recommend an apology for the distress the failings caused.

  • Royal National Orthopaedic Hospital NHS Trust (17 004 868)

    Statement Upheld Hospital acute services 08-Oct-2018

    Summary: Mid Essex Hospital Services NHS Trust and Royal National Orthopaedic Hospital NHS Trust caused Mr Y frustration while he waited for hip surgery. Essex County Council made Mr Y aware of the charges for a care home before making him a temporary resident. Also, the Council correctly charged Mr Y. The Council and Mid Essex's joint complaint response was unnecessarily drawn out, which caused further distress to Mr Y and Mr X time and trouble.

  • Mid Essex Hospital Services NHS Trust (17 004 868)

    Statement Upheld Hospital acute services 08-Oct-2018

    Summary: Mid Essex Hospital Services NHS Trust and Royal National Orthopaedic Hospital NHS Trust caused Mr Y frustration while he waited for hip surgery. Essex County Council made Mr Y aware of the charges for a care home before making him a temporary resident. Also, the Council correctly charged Mr Y. The Council and Mid Essex's joint complaint response was unnecessarily drawn out, which caused further distress to Mr Y and Mr X time and trouble.

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