Recent statements in this category are shown below:
Statement Not upheld Hospital acute services 09-Jul-2019
Summary: The Ombudsmen's view is there was no fault by the Council in the assessment of Mr H's eligibility for social care support. It is also our view that there was no fault by the Council or Trust in the arrangements for Mr H's discharge from hospital.
Statement Upheld Hospital acute services 27-Jun-2019
Summary: The Ombudsmen find a hospital Trust and a Council failed to manage a complex discharge from hospital adequately. Together, they did not complete a suitable assessment of need, arrange an appropriate interim placement or conduct an adequate discussion of the person's best interests. As a result the complainant was left with considerable uncertainty about whether a different outcome might have been reached. The Ombudsmen recommends apologies from the Trust and Council. It also recommends repayment of the cost of the missed interim placement and action to learn from the case.
Statement Not upheld Hospital acute services 21-Jun-2019
Summary: Mr G complains about the treatment of his mother by a Trust and Council relating to her hospital discharge in July 2017. The Ombudsmen do not uphold the complaint against the Trust as they found no fault in its actions. They found fault with the Council in relation to communication with the family. However, the Council has now provided a suitable response.
Statement Not upheld Hospital acute services 18-Jun-2019
Summary: Mr C has complained about the care and treatment of his late wife by a care home, GP practice and a trust. The Ombudsmen do not uphold the complaint with the care home or Trust, but have found fault with the Practice in relation to medication.
Statement Not upheld Hospital acute services 13-Jun-2019
Summary: The Ombudsmen found no fault with West Midlands Ambulance Service NHS Foundation Trust's decision not to send Mr X to hospital, or how it classified a call from Mr X's GP. The Ombudsmen consider University Hospitals Coventry & Warwickshire NHS Trust shared appropriate information with a care home before it discharged Mr X. Also, the Ombudsmen found no fault with how Coventry City Council assessed Mr X's care and support needs.
Statement Not upheld Hospital acute services 12-Jun-2019
Summary: The Ombudsmen found no fault with the way safeguarding concerns were dealt with by a Council, an Ambulance Trust and an NHS Trust. The Ombudsmen also found no fault by the Council in relation to it following child protection procedures.
Statement Not upheld Hospital acute services 03-Jun-2019
Summary: Mr B complained his late mother Mrs B wrongly had to pay for her care home fees after she was discharged from hospital in August 2017. He said the Council and CCG should have paid all her care fees under section 117 of the Mental Health Act. The Council and CCG have now agreed to pay the care fees. They have also agreed to review and improve their processes in this area. The Ombudsmen have therefore completed their investigation.
Statement Not upheld Hospital acute services 09-May-2019
Summary: The Ombudsmen has not found fault by a Council, an NHS Trust or a CCG with their assessment and/or consideration of continuing healthcare funding. The Ombudsmen found fault by a GP Practice in not considering fast-tracking a continuing healthcare assessment. The Practice has already accepted the fault and taken action to learn from the complaint. A retrospective continuing healthcare review which the CCG has agreed to will remedy any potential financial injustice.
Statement Upheld Hospital acute services 09-May-2019
Summary: The Ombudsmen consider the Aintree University Hospital NHS Foundation Trust did not tell the family Mr B fell on a high visibility ward in March 2016. Also, it did not fully consider Mr B's views in a best interest decision despite his fluctuating capacity. Sefton Metropolitan Borough Council did not tell Mr B's family he would be an ordinary resident of Liverpool if moved out of the region. Liverpool City Council's lack of assessment of Mr B's needs caused confusion and distress to Mr B's family. We have made recommendations to address the family's injustice.
Statement Upheld Hospital acute services 03-May-2019
Summary: Mr P complained about his mother-in-law Mrs D's discharge from hospital, about how the Council arranged her social care, and about the way his complaint was handled. The Ombudsmen find fault with the way the Trust and Council arranged Mrs D's hospital discharge, with the Council's actions following this, and with the way the complaint was handled. The Trust and Council have agreed to take action to remedy the injustice this caused.