Hospital acute services


Recent statements in this category are shown below:

  • Norfolk & Norwich University Hospitals NHS Foundation Trust (23 017 874a)

    Statement Not upheld Hospital acute services 05-Sep-2024

    Summary: We found fault with the care and support provided to Mr Y by the Council as it failed to properly assess his needs in the community. This caused Mr Y’s daughter, Mrs X, significant frustration and distress. The Council will apologise to Mrs X and pay her a financial remedy. The Council will also take remedial action to prevent similar problems occurring for other people.

  • Lewisham & Greenwich NHS Trust (23 014 778a)

    Statement Upheld Hospital acute services 04-Sep-2024

    Summary: We consider London Borough of Lewisham and Lewisham and Greenwich NHS Trust did not appropriately seek the views of Mrs Y’s supported accommodation before deciding she could not return there from hospital. Also, the Council did not carry out a Mental Capacity Act assessment and best interest decision in line with the relevant guidance. That caused Mrs Y’s son, Mr D, uncertainty. The Council and Trust should apologise and make a symbolic payment to Mr D to recognise his injustice. They should also carry out service improvements.

  • Epsom and St Helier University Hospital NHS Trust (23 006 822a)

    Statement Closed after initial enquiries Hospital acute services 27-Aug-2024

    Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.

  • Epsom and St Helier University Hospital NHS Trust (23 006 822b)

    Statement Closed after initial enquiries Hospital acute services 27-Aug-2024

    Summary: Miss X complains about matters affecting her late aunt, Miss Y’s, discharge from hospital. We will not investigate this complaint. An investigation is unlikely to find fault in the discharge process or achieve the outcomes Miss X seeks.

  • Hampshire Hospitals NHS Foundation Trust - North Hampshire Hospital (24 001 351a)

    Statement Closed after initial enquiries Hospital acute services 20-Aug-2024

    Summary: Mr A complains the Council caused delays in Mrs B being discharged from hospital because it did not complete its safeguarding enquiries quickly. We will not investigate this complaint further because we found no fault with the actions of the Council.

  • Calderdale & Huddersfield NHS Foundation Trust (23 011 152a)

    Statement Upheld Hospital acute services 05-Aug-2024

    Summary: Ms D complains about faults by Calderdale Metropolitan Borough Council and Calderdale & Huddersfield NHS Foundation Trust in managing her mother, Mrs X’s, discharge from hospital. We have upheld Ms D’s complaints about assessing Mrs X’s ability to make her own decisions, consent and sharing information about community nursing needs. We have not upheld the rest of the complaint. The Council and Trust accept our recommendations, so we have completed our investigation.

  • Frimley Health NHS Foundation Trust - Wexham Park Hospital (23 007 967a)

    Statement Not upheld Hospital acute services 01-Aug-2024

    Summary: We consider Buckinghamshire County Council and Frimley Health NHS Foundation Trust were not at fault for the delay discharging Mr P from hospital. However, the Council did not appropriately update Mr P’s care and support plan following its assessment. While that did not cause Mr P an injustice, the Council should take action to reduce any potential impact on others.

  • North Tees and Hartlepool NHS Foundation Trust (23 018 947a)

    Statement Not upheld Hospital acute services 29-Jul-2024

    Summary: Ms Y complained that professionals failed to understand her mother’s personality and wrongly determined she lacked capacity. Ms Y said this led to a decision to transfer her mother to a nursing home which caused her distress. In addition, she said it led to a hospital and a nursing home placing unnecessary restrictions on her mother. We have not found fault in the way professionals considered Mrs X’s capacity. However, we have found fault in the way a Council considered Mrs X’s best interests before placing her in a nursing home. This caused avoidable distress and we have recommended an apology and a small financial payment.

  • Bradford Teaching Hospitals NHS Foundation Trust (22 017 137a)

    Statement Upheld Hospital acute services 21-Jul-2024

    Summary: Ms Y complained about failings during her father’s discharge planning, and delays in the repatriation of her mother. We have found fault by the Council for failings in discharge planning. We have also found fault by Bradford Trust and Chesterfield Trust for failings in the repatriation process. These faults led to avoidable expenditure and avoidable stress. We have asked the organisations to apologise, reimburse money the family would not have otherwise paid, make payments to acknowledge the avoidable stress, and take steps to prevent recurrences.

  • Bradford Teaching Hospitals NHS Foundation Trust (22 017 137b)

    Statement Upheld Hospital acute services 21-Jul-2024

    Summary: Ms Y complained about failings during her father’s discharge planning, and delays in the repatriation of her mother. We have found fault by the Council for failings in discharge planning. We have also found fault by Bradford Trust and Chesterfield Trust for failings in the repatriation process. These faults led to avoidable expenditure and avoidable stress. We have asked the organisations to apologise, reimburse money the family would not have otherwise paid, make payments to acknowledge the avoidable stress, and take steps to prevent recurrences.

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