Hospital acute services


Recent statements in this category are shown below:

  • Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust (18 008 051)

    Statement Upheld Hospital acute services 20-Aug-2019

    Summary: The Ombudsmen find no fault in the way an NHS Trust and Council handled two discharges from hospital for a man who had undergone an operation. However, the Ombudsmen find the operation was delayed unnecessarily, but poor record keeping by the Trust means we cannot resolve why this happened. The Ombudsmen also find fault in the way the Council and NHS Trust handled the complaint. The Council and Trust have agreed to actions to address the injustice these failings caused.

  • Essex Partnership University Foundation Trust (17 016 547)

    Statement Upheld Hospital acute services 13-Aug-2019

    Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient's discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

  • Mid Essex Hospital Services NHS Trust (17 016 547)

    Statement Upheld Hospital acute services 13-Aug-2019

    Summary: The Ombudsmen have found fault by a Council and two NHS Trusts with hospital discharge planning. This meant a patient's discharge from hospital was delayed unnecessarily. The Ombudsmen also found fault by a Council with its best interest decision process. The Council has already acknowledged this and taken action to address the failings. The faults caused the complainant distress and inconvenience. The Ombudsmen have recommended the organisations apologise and pay the complainant a total of £400 in recognition of the injustice caused by the faults.

  • Brighton & Sussex University Hospitals NHS Trust (18 003 886)

    Statement Not upheld Hospital acute services 09-Aug-2019

    Summary: The Ombudsmen found fault by the Council in relation to the care provided to a woman when she was resident in a nursing home. The Council agreed to apologise to the complainant and pay him a financial sum in recognition of the distress and uncertainty this caused. The Ombudsmen found no fault with the care provided by the Practice or Trust during the woman's time in the nursing home and her subsequent hospital admission.

  • Hull and East Yorkshire Hospitals NHS Trust (17 019 371)

    Statement Upheld Hospital acute services 09-Aug-2019

    Summary: The Council has admitted delaying in sending an invoice, which is fault. But there is no evidence of an injustice as Mrs X was liable for care charges. The Trust acted with fault in not being able to show it had considered Mrs X for continued health care funding but there is no evidence of injustice as it is unlikely Mrs X was eligible for health funding. The Ombudsmen also found fault with the Council in not carrying out a joint complaint investigation with the CCG. However, there was no injustice to Mrs X and Mrs Y and our investigation picked up the Trust and CCG's evidence. The Ombudsman have recommended service improvements to remedy the faults identified.

  • Dudley Group NHS Foundation Trust (17 000 897)

    Statement Upheld Hospital acute services 01-Aug-2019

    Summary: The complaint is about the late Mrs B's care in hospital, in a nursing home and by her GP. We have upheld complaints of poor discharge planning by a council and clinical commissioning group. We have upheld a complaint against an NHS trust for making a safeguarding referral unnecessarily. We have also found poor record keeping by a nursing home. We have not upheld complaints about poor care in the nursing home, about GP care or about the trust discharging Mrs B to the nursing home. We have made recommendations for payments and apologies to remedy the distress to Mrs B's family.

  • Lancashire Care NHS Foundation Trust (18 004 756)

    Statement Not upheld Hospital acute services 09-Jul-2019

    Summary: The Ombudsmen's view is there was no fault by the Council in the assessment of Mr H's eligibility for social care support. It is also our view that there was no fault by the Council or Trust in the arrangements for Mr H's discharge from hospital.

  • Aintree University Hospital NHS Foundation Trust (17 019 567)

    Statement Upheld Hospital acute services 27-Jun-2019

    Summary: The Ombudsmen find a hospital Trust and a Council failed to manage a complex discharge from hospital adequately. Together, they did not complete a suitable assessment of need, arrange an appropriate interim placement or conduct an adequate discussion of the person's best interests. As a result the complainant was left with considerable uncertainty about whether a different outcome might have been reached. The Ombudsmen recommends apologies from the Trust and Council. It also recommends repayment of the cost of the missed interim placement and action to learn from the case.

  • East Cheshire NHS Trust (17 018 726)

    Statement Not upheld Hospital acute services 21-Jun-2019

    Summary: Mr G complains about the treatment of his mother by a Trust and Council relating to her hospital discharge in July 2017. The Ombudsmen do not uphold the complaint against the Trust as they found no fault in its actions. They found fault with the Council in relation to communication with the family. However, the Council has now provided a suitable response.

  • Queen Elizabeth Hospital King's Lynn NHS Foundation Trust (17 019 357)

    Statement Not upheld Hospital acute services 18-Jun-2019

    Summary: Mr C has complained about the care and treatment of his late wife by a care home, GP practice and a trust. The Ombudsmen do not uphold the complaint with the care home or Trust, but have found fault with the Practice in relation to medication.