Croydon Health Services NHS Trust (24 012 215a)

Statement Closed after initial enquiries Hospital acute services 11-Mar-2025

Summary: Mr A complained about the way his aunt, Mrs B, was cared for after she left hospital. The organisations wanted her to go into a nursing home and made it difficult for her to return home. There were problems with communication and equipment delivery. We will not investigate this complaint because the Trust accepted it made mistakes and apologised to Mr A and has improved its service. We consider this to be a suitable remedy.

Leicester General Hospital NHS Trust (24 001 615a)

Statement Upheld Hospital acute services 07-Mar-2025

Summary: We uphold Mrs X’s complaint about the way her husband, Mr X, was discharged from hospital and the care he received in a care home. We found fault with how Leicestershire County Council and Leicestershire General Hospital NHS Trust discharged Mr X. We also found fault with some aspects of Mr X’s care. As a result, Mr X did not always receive appropriate care and Mrs X was caused distress and uncertainty. The Council and the Trust will apologise to Mrs X and pay her a total of £400. The Council will also make some systemic improvements. We did not find fault with Queens Road Surgery.

East Sussex Healthcare NHS Trust (24 003 412a)

Statement Upheld Hospital acute services 24-Feb-2025

Summary: We found no fault with the support provided to Mrs Y by a Council following her discharge from hospital. Nor did we find any fault with the information provided to Mrs Y’s family regarding charging arrangements for her care. We found fault with a Trust’s failure to refer Mrs Y for rehabilitation at the point of discharge. This delayed her access to therapy. The Trust will apologise and pay a financial remedy.

Bradford Teaching Hospitals NHS Foundation Trust (24 009 886a)

Statement Closed after initial enquiries Hospital acute services 21-Feb-2025

Summary: We will not investigate Mr and Mrs X’s complaint about the way Mrs X’s brother, Mr Y, was discharged from hospital by Bradford Teaching Hospitals NHS Foundation Trust and City of Bradford Metropolitan District Council. The Trust has already accepted some errors and taken appropriate steps to put things right. Further investigation by the Ombudsmen is unlikely to add to the Trust’s investigation.

Sherwood Forest Hospitals NHS Foundation Trust (24 012 782a)

Statement Closed after initial enquiries Hospital acute services 14-Feb-2025

Summary: We will not investigate Mrs X’s complaint about the handling of her mother’ Mrs Y’s, discharge from hospital in October 2022. This is because the complaint is late, and we have not seen a good reason to consider it now.

Northumbria Healthcare NHS Foundation Trust (24 005 868a)

Statement Closed after initial enquiries Hospital acute services 10-Jan-2025

Summary: Miss X complained that the Council placed her late father, Mr Y, in a care home that was not safe for him, that his care plan was incorrect, and that the Council’s communication with Mr Y’s family was poor. We will not investigate Miss X’s complaint, because it is unlikely we could add to the response she has already received from the Council.

Sherwood Forest Hospitals NHS Foundation Trust (24 010 339a)

Statement Closed after initial enquiries Hospital acute services 12-Dec-2024

Summary: We will not investigate Mrs A and Mrs B’s complaint about the Council’s assessment of their cousin’s (Mrs D) needs before it decided she could return home. That is because we cannot achieve the outcomes they seek.

Hounslow & Richmond Community NHS Health Trust - Teddington Memorial Hospital (23 012 837a)

Statement Upheld Hospital acute services 01-Nov-2024

Summary: Mr A has complained about a council and hospital regarding his father-in-law, Mr B’s hospital discharge and homecare fees. We found fault with the hospital about a failed physiotherapy referral leading to a delay in this therapy which led to uncertainty about Mr B’s recovery. We did not find fault with the other aspects of this complaint. The hospital has agreed to carry out our recommendation in relation to physiotherapy.

South Tyneside and Sunderland NHS Foundation Trust (24 008 565a)

Statement Closed after initial enquiries Hospital acute services 16-Oct-2024

Summary: The Ombudsmen will not investigate this complaint about an avoidably delayed hospital discharge. The Trust and the Council have already accepted there were failings and apologised for them. It is unlikely that an investigation would be able to find evidence of an unremedied injustice.

Norfolk & Norwich University Hospitals NHS Foundation Trust (23 017 874a)

Statement Not upheld Hospital acute services 05-Sep-2024

Summary: We found fault with the care and support provided to Mr Y by the Council as it failed to properly assess his needs in the community. This caused Mr Y’s daughter, Mrs X, significant frustration and distress. The Council will apologise to Mrs X and pay her a financial remedy. The Council will also take remedial action to prevent similar problems occurring for other people.