Royal Free London NHS Foundation Trust (22 005 652e)

Statement Closed after initial enquiries Education, health and care plans 21-Apr-2024

Summary: London Borough of Islington and North Central London Integrated Care Board did not appropriately respond to the Special Educational Needs and Disability Tribunal’s non-binding recommendation for Section G of Mr X’s daughter’s Education, Health and Care Plan. That led to Y missing occupational therapy support at college. The fault also caused Mr X and Y uncertainty, frustration, and distress. The organisations should apologise, review their processes, and make a symbolic payment to remedy their injustice.

Royal Free London NHS Foundation Trust (22 005 652f)

Statement Closed after initial enquiries Education, health and care plans 21-Apr-2024

Summary: London Borough of Islington and North Central London Integrated Care Board did not appropriately respond to the Special Educational Needs and Disability Tribunal’s non-binding recommendation for Section G of Mr X’s daughter’s Education, Health and Care Plan. That led to Y missing occupational therapy support at college. The fault also caused Mr X and Y uncertainty, frustration, and distress. The organisations should apologise, review their processes, and make a symbolic payment to remedy their injustice.

NHS North Central London ICB (22 005 652a)

Statement Upheld Education, health and care plans 21-Apr-2024

Summary: London Borough of Islington and North Central London Integrated Care Board did not appropriately respond to the Special Educational Needs and Disability Tribunal’s non-binding recommendation for Section G of Mr X’s daughter’s Education, Health and Care Plan. That led to Y missing occupational therapy support at college. The fault also caused Mr X and Y uncertainty, frustration, and distress. The organisations should apologise, review their processes, and make a symbolic payment to remedy their injustice.

NHS North Central London ICB (22 005 652b)

Statement Upheld Education, health and care plans 21-Apr-2024

Summary: London Borough of Islington and North Central London Integrated Care Board did not appropriately respond to the Special Educational Needs and Disability Tribunal’s non-binding recommendation for Section G of Mr X’s daughter’s Education, Health and Care Plan. That led to Y missing occupational therapy support at college. The fault also caused Mr X and Y uncertainty, frustration, and distress. The organisations should apologise, review their processes, and make a symbolic payment to remedy their injustice.

Whittington Health NHS Trust (22 005 652c)

Statement Not upheld Education, health and care plans 21-Apr-2024

Summary: London Borough of Islington and North Central London Integrated Care Board did not appropriately respond to the Special Educational Needs and Disability Tribunal’s non-binding recommendation for Section G of Mr X’s daughter’s Education, Health and Care Plan. That led to Y missing occupational therapy support at college. The fault also caused Mr X and Y uncertainty, frustration, and distress. The organisations should apologise, review their processes, and make a symbolic payment to remedy their injustice.

Whittington Health NHS Trust (22 005 652d)

Statement Not upheld Education, health and care plans 21-Apr-2024

Summary: London Borough of Islington and North Central London Integrated Care Board did not appropriately respond to the Special Educational Needs and Disability Tribunal’s non-binding recommendation for Section G of Mr X’s daughter’s Education, Health and Care Plan. That led to Y missing occupational therapy support at college. The fault also caused Mr X and Y uncertainty, frustration, and distress. The organisations should apologise, review their processes, and make a symbolic payment to remedy their injustice.

NHS South West London ICB (22 014 489b)

Statement Upheld Education, health and care plans 15-Aug-2023

Summary: London Borough of Sutton and NHS South West London Integrated Care Board were jointly at fault for not providing health provision in Miss Y’s Education, Health and Care Plan. That put her at risk of harm and caused her distress and uncertainty. That fault also caused Miss Y’s father, Dr X, distress. Those organisations should apologise, carry out service improvements and make a symbolic payment to recognise the injustice Miss Y and Dr X suffered.

Berkshire Healthcare NHS Foundation Trust (22 009 921a)

Statement Closed after initial enquiries Education, health and care plans 09-Dec-2022

Summary: We will not investigate this complaint that the Council failed to obtain an adequate Occupational Therapy report in its assessment of a child’s special educational needs. This is a matter where the complainant has a right of appeal to the Special Educational Needs and Disability Tribunal.

NHS Buckinghamshire, Oxfordshire and Berkshire West ICB - Berkshire West (21 013 840a)

Statement Upheld Education, health and care plans 29-Nov-2022

Summary: Mrs P complained about delays in the re-assessment of her son R’s Education Health and Care plan. She also complained the Council failed to provide the educational therapy in R’s plan and delayed providing him with alternative education out of school. We found significant avoidable delays in R’s EHC plan re-assessment by both the Council and Integrated Care Board (ICB). The Council failed to provide the educational therapy provision R was entitled to and delayed arranging suitable alternative education for him. These faults caused an injustice as R missed out on educational provision and Mrs P suffered significant stress, upset and inconvenience. The Council and ICB have agreed to apologise, pay a financial remedy to Mrs P and make improvements to their services.

Royal Wolverhampton Hospital NHS Trust (21 010 968a)

Statement Upheld Education, health and care plans 08-Nov-2022

Summary: We consider City of Wolverhampton Council and The Royal Wolverhampton NHS Trust jointly contributed to delays finalising Y’s Education, Health and Care plan. That caused Mrs X and her son a personal injustice which the organisations will remedy.