Manchester University NHS Foundation Trust (22 009 883a)

Statement Closed after initial enquiries Autism 14-Dec-2022

Summary: We will not investigate Mrs X’s complaint about Manchester City Council and Manchester University NHS Foundation Trust’s support to her son, Mr Y, after 2013. That is because Mrs X appealed to the Special Educational Needs and Disability Tribunal in 2013. Also, a significant amount of time has passed since the events complained about which impacts on our ability to consider the complaint about the Trust.

Dignus Healthcare Ltd (21 015 380a)

Statement Upheld Autism 06-Sep-2022

Summary: Mr and Mrs K complained about a delay in their son Mr A’s diabetes being diagnosed, and about a care provider destroying Mr A’s care records. We found fault by the care provider in destroying Mr A’s records and in how it responded to the complaint. We did not find fault with the care provider about the timeframe of Mr A’s diabetes diagnosis, or by the Council and NHS Trust also involved in Mr A’s care. The care provider, in liaison with the Council, has agreed to take action to improve its services, and to pay a financial remedy to Mr and Mrs K.

Coventry & Warwickshire Partnership NHS Trust (21 015 380b)

Statement Not upheld Autism 06-Sep-2022

Summary: Mr and Mrs K complained about a delay in their son Mr A’s diabetes being diagnosed, and about a care provider destroying Mr A’s care records. We found fault by the care provider in destroying Mr A’s records and in how it responded to the complaint. We did not find fault with the care provider about the timeframe of Mr A’s diabetes diagnosis, or by the Council and NHS Trust also involved in Mr A’s care. The care provider, in liaison with the Council, has agreed to take action to improve its services, and to pay a financial remedy to Mr and Mrs K.

Central and North West London NHS Foundation Trust (20 000 114a)

Statement Upheld Autism 06-May-2021

Summary: Ms B complained about the way an integrated health and social care service which includes a Council and four NHS Trusts completed assessments to decide whether her child had autism. She also complained about delays in the assessment process and a failure to make reasonable adjustments. We found no fault in the way the integrated service, Camden MOSAIC, completed an autism diagnostic assessment. There was a two-month delay in the assessment process which caused limited personal injustice but led to service improvements. Camden MOSAIC also failed to follow up on a referral for a second opinion. There was a delay agreeing reasonable adjustments by one of the NHS Trust and this caused Ms B injustice when accessing the service, but it has since improved. We recommend the NHS Trust apologise to Ms B. All the authorities within Camden MOSAIC should work together to improve the way referrals are followed up and monitored.

Tavistock & Portman NHS Foundation Trust (20 000 114b)

Statement Upheld Autism 06-May-2021

Summary: Ms B complained about the way an integrated health and social care service which includes a Council and four NHS Trusts completed assessments to decide whether her child had autism. She also complained about delays in the assessment process and a failure to make reasonable adjustments. We found no fault in the way the integrated service, Camden MOSAIC, completed an autism diagnostic assessment. There was a two-month delay in the assessment process which caused limited personal injustice but led to service improvements. Camden MOSAIC also failed to follow up on a referral for a second opinion. There was a delay agreeing reasonable adjustments by one of the NHS Trust and this caused Ms B injustice when accessing the service, but it has since improved. We recommend the NHS Trust apologise to Ms B. All the authorities within Camden MOSAIC should work together to improve the way referrals are followed up and monitored.

Whittington NHS Trust (20 000 114c)

Statement Upheld Autism 06-May-2021

Summary: Ms B complained about the way an integrated health and social care service which includes a Council and four NHS Trusts completed assessments to decide whether her child had autism. She also complained about delays in the assessment process and a failure to make reasonable adjustments. We found no fault in the way the integrated service, Camden MOSAIC, completed an autism diagnostic assessment. There was a two-month delay in the assessment process which caused limited personal injustice but led to service improvements. Camden MOSAIC also failed to follow up on a referral for a second opinion. There was a delay agreeing reasonable adjustments by one of the NHS Trust and this caused Ms B injustice when accessing the service, but it has since improved. We recommend the NHS Trust apologise to Ms B. All the authorities within Camden MOSAIC should work together to improve the way referrals are followed up and monitored.

Royal Free London NHS Foundation Trust (20 000 114d)

Statement Upheld Autism 06-May-2021

Summary: Ms B complained about the way an integrated health and social care service which includes a Council and four NHS Trusts completed assessments to decide whether her child had autism. She also complained about delays in the assessment process and a failure to make reasonable adjustments. We found no fault in the way the integrated service, Camden MOSAIC, completed an autism diagnostic assessment. There was a two-month delay in the assessment process which caused limited personal injustice but led to service improvements. Camden MOSAIC also failed to follow up on a referral for a second opinion. There was a delay agreeing reasonable adjustments by one of the NHS Trust and this caused Ms B injustice when accessing the service, but it has since improved. We recommend the NHS Trust apologise to Ms B. All the authorities within Camden MOSAIC should work together to improve the way referrals are followed up and monitored.