NHS Surrey Heartlands ICB (22 014 561a)

Statement Not upheld Covid-19 19-Jun-2023

Summary: We found fault by the Council as it failed to notify the ICB when Mrs B’s funding arrangements changed. This caused her family unnecessary confusion. The Council will apologise for this.

Gloucestershire Hospitals NHS Foundation Trust (20 010 783a)

Statement Upheld Covid-19 25-May-2022

Summary: Mr S complained the Council and Trust failed to ensure his father, Mr F, was properly discharged from hospital into residential care. He also complained the Council failed to assess Mr F’s care and support needs. We have found fault in the actions of both organisations. We recommended financial remedies and apologies. The Council and Trust accepted our recommendations, so we have completed our investigation.

Gloucestershire Hospitals NHS Foundation Trust (20 010 783b)

Statement Upheld Covid-19 25-May-2022

Summary: Mr S complained the Council and Trust failed to ensure his father, Mr F, was properly discharged from hospital into residential care. He also complained the Council failed to assess Mr F’s care and support needs. We have found fault in the actions of both organisations. We recommended financial remedies and apologies. The Council and Trust accepted our recommendations, so we have completed our investigation.

Gloucestershire Clinical Commissioning Group (20 010 517a)

Statement Not upheld Covid-19 04-Feb-2022

Summary: Mrs Y and Ms Z complained about funding for their mother, Mrs X’s, residential care and the response to an injury to Mrs X’s hand. We have upheld the complaints against the Council and recommended remedies. We have not upheld the complaint against the NHS Clinical Commissioning Group. The Council accepts our recommendations. We have therefore completed our investigation.

Lynwood Care Centre (21 000 498a)

Statement Not upheld Covid-19 21-Jan-2022

Summary: The Ombudsmen found no fault by a Council, a CCG and a care home in relation to the nutritional support and personal care provided to Mrs Y. We have found fault with how nutritional risk was assessed, but this did not affect the care provided and the care home has now remedied this by making changes with how it completes nutritional risk assessments.

Brighton & Hove Clinical Commissioning Group (21 000 498b)

Statement Not upheld Covid-19 21-Jan-2022

Summary: The Ombudsmen found no fault by a Council, a CCG and a care home in relation to the nutritional support and personal care provided to Mrs Y. We have found fault with how nutritional risk was assessed, but this did not affect the care provided and the care home has now remedied this by making changes with how it completes nutritional risk assessments.

The Leeds Teaching Hospitals NHS Trust (21 007 005a)

Statement Closed after initial enquiries Covid-19 05-Oct-2021

Summary: The Ombudsmen have decided not to investigate Mr X’s complaint about a decision to discharge his mother from hospital into a care home. This is because there are no indications of fault by the Council or the NHS Trust. At the time, measures were in place due to the COVID-19 pandemic and the decisions appear to have been in line with government guidance.