Assessment and funding


Recent statements in this category are shown below:

  • NHS Surrey Heartlands Clinical Commissioning Group (19 005 431)

    Statement Not upheld Assessment and funding 14-Dec-2020

    Summary: We found fault by the Council with regards to the care and support it provided to Miss X, a woman with complex needs, in the community. We also found fault by the Council and Trust concerning the handling of Miss X's discharge from hospital. This fault caused Miss X significant distress and frustration. The Council and Trust have agreed to apologise to Miss X and the Council will make a payment in recognition of the distress she suffered.

  • Telford & Wrekin Clinical Commissioning Group (18 018 951)

    Statement Upheld Assessment and funding 18-Aug-2020

    Summary: Mrs Z complains about her late father's care and assessments in hospital, discharge from hospital and communication by the organisations involved. We have found fault relating to documentation, communication and complaint handling. We have not upheld the rest of the complaint. The Council has offered a financial remedy for Mrs Z which we consider is fair. We have recommended apologies for Mrs Z and service improvements. The organisations concerned accept our recommendations. We have therefore completed our investigation.

  • NHS East Sussex Clinical Commissioning Group (19 014 173)

    Statement Upheld Assessment and funding 30-Jul-2020

    Summary: The Ombudsmen find a CCG did not do enough to pursue alternative ways of arranging Continuing Healthcare outside of directly commissioning it. As a result Ms A had to provide a significant amount of care for her mother which, in turn, caused avoidable stress and discomfort. The Ombudsmen also find a Council did not handle the removal of a source of support to Ms A as sensitively as it should. The Ombudsmen has recommended apologies and a financial payment to address these injustices.

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.