Portsmouth City Council (24 022 482)

Report Upheld Safeguarding 23-Jul-2026

Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.

Redcar & Cleveland Council (25 013 517)

Statement Closed after initial enquiries Safeguarding 21-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his adult social care assessments. Some of the complaint is late with no good reason to investigate now. On the parts that are not late, there is not enough evidence of fault.

West Sussex County Council (25 015 459)

Statement Upheld Direct payments 21-Jul-2026

Summary: Miss X complained the Council reduced her adult daughter's care package, failed to provide sufficient funding for her preferred day service, transport and respite, and provided incorrect information about the registration status of the preferred provider. We have not revisited the Council's 2023 funding decision, as this was previously considered and no materially new evidence has been identified. The Council accepted and apologised for the incorrect information it provided about the provider's registration status, and no further fault is found in its actions.

London Borough of Richmond upon Thames (25 021 800)

Statement Closed after initial enquiries Other 21-Jul-2026

Summary: We will not investigate this late complaint about Mr X’s late brother’s supported accommodation. There is not a good reason for the delay in them bringing the complaint to us.

Hampshire County Council (25 022 363)

Statement Closed after initial enquiries Domiciliary care 21-Jul-2026

Summary: We will not investigate this complaint about poor standards of domiciliary care. There is insufficient evidence of fault in the Council’s actions because it was not responsible for providing or commissioning the care that Mr X received. The care was funded solely by the NHS, and therefore the Parliamentary and Health Service Ombudsman is better placed to consider this complaint.

Buckinghamshire Council (25 022 750)

Statement Closed after initial enquiries Direct payments 21-Jul-2026

Summary: We will not investigate this complaint about the Council’s request for repayment of Direct Payments. This is because there is not enough evidence the Council is at fault to justify an investigation.

Essex County Council (25 023 815)

Statement Upheld Safeguarding 21-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of safeguarding concerns. The Council has already provided a suitable remedy, and we cannot achieve the remaining outcomes Ms X wants.

Durham County Council (25 026 041)

Statement Closed after initial enquiries Safeguarding 21-Jul-2026

Summary: We will not investigate this complaint about action the Council took when receiving a safeguarding referral. There is not enough evidence of fault to warrant further investigation.

Medway Council (25 013 335)

Statement Upheld Assessment and care plan 20-Jul-2026

Summary: Mrs B complained the Council has failed to provide her daughter with care and support and has failed to provide her with any support as a carer. We found delay in carrying out a financial assessment and service failure in finding a personal assistant caused uncertainty and distress. The Council has agreed to make symbolic payments to Mrs B and her daughter to remedy this.

Kent County Council (25 022 617)

Statement Closed after initial enquiries Charging 20-Jul-2026

Summary: We will not investigate this complaint about the Council failing to provide Mrs X with a breakdown of care costs for the care her aunt received. This is because further investigation would not lead to a different outcome.