Buckinghamshire Council (25 015 842)

Statement Upheld Assessment and care plan 04-Aug-2026

Summary: Ms X complained about the Council’s actions in deciding her husband had to move to a different care home. We have found fault in its decision-making process, which caused Ms X and Mr Y uncertainty and frustration. The Council has agreed to apologise to Ms X and Mr Y and make a symbolic payment.

Calderdale Metropolitan Borough Council (25 000 513)

Statement Upheld Other 04-Aug-2026

Summary: Miss A complained about how Calderdale Metropolitan Borough Council and NHS West Yorkshire Integrated Care Board handled her grandmother, Mrs B’s care at home. Miss A said the lack of support from both organisations led to inadequate care for Mrs B and distress for the family. We found fault with some aspects of the organisations’ handling of the situation and their agreed to our recommendations to remedy the matter.

North East Lincolnshire Council (25 023 377)

Statement Closed after initial enquiries Assessment and care plan 04-Aug-2026

Summary: We will not investigate this complaint about the Council’s delay in reviewing Mr Y’s care because any injustice is not significant enough to justify our involvement.

Surrey County Council (25 023 857)

Statement Closed after initial enquiries Safeguarding 04-Aug-2026

Summary: We will not investigate Miss X’s complaint about adult safeguarding. Part of the complaint has insufficient evidence of fault by the Council; part of it has insufficient injustice to justify an investigation; and we could not add any further meaningful outcome to the remaining part.

City of Doncaster Council (25 023 959)

Statement Closed after initial enquiries Charging 04-Aug-2026

Summary: We will not investigate this complaint about funding of adult social care. This is because there is not enough evidence of fault to justify investigating and Mrs X has not suffered significant injustice. Some of the issues complained about are better dealt with by the courts.

North Northamptonshire Council (25 024 692)

Statement Closed after initial enquiries Assessment and care plan 04-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to place his late mother, Mrs Y, into a care home. This is because it is unlikely we would find fault with the Council and we could not add to its investigation.

Lancashire County Council (26 012 443)

Statement Closed after initial enquiries Other 04-Aug-2026

Summary: We will not investigate this complaint about non-payment of care fees. The complaint is late and there are no good reasons for us to exercise discretion to consider it now. It would also be reasonable to expect Ms X to take the matter to court.

Leicestershire County Council (26 012 522)

Statement Closed after initial enquiries Other 04-Aug-2026

Summary: We will not investigate Mrs X’s complaint that the Council failed to provide adequate advice around funding for the care of her late husband. This is because the complaint is made late.

London Borough of Hammersmith & Fulham (25 010 784)

Statement Upheld Assessment and care plan 03-Aug-2026

Summary: Mr X complained the Council failed to complete a Care Act assessment following his request. The Council significantly delayed in completing the assessment. This caused Mr X distress, frustration and uncertainty. The Council has already apologised and decided to make a payment to remedy the injustice caused. The Council will also make service improvements.

London Borough of Waltham Forest (25 011 205)

Statement Not upheld Disabled facilities grants 03-Aug-2026

Summary: We decided we cannot continue to investigate Miss X’s complaint. This is because alongside our investigation, the Council has also begun investigating the matter.