Hampshire County Council (24 007 579)

Statement Upheld Charging 06-Jan-2026

Summary: Miss X complained about the Council’s handling of her mother’s care. We find the Council at fault for failing to correctly record Mrs B’s hospital admission as a permanent planned change. This means Mrs B was incorrectly charged for care. The Council has agreed to recalculate Mrs B’s care charges and issue a revised invoice to Mrs B’s estate.

Cheshire West & Chester Council (24 022 539)

Statement Not upheld Assessment and care plan 06-Jan-2026

Summary: The Council has not been at fault in its assessment of Ms X’s eligible needs and the support offered to meet them.

London Borough of Croydon (25 001 034)

Statement Not upheld Assessment and care plan 06-Jan-2026

Summary: I did not find fault with the Council for the support it offered Ms Z through both her care and support plan and safeguarding.

Royal Borough of Kingston upon Thames (25 003 069)

Statement Upheld Disabled facilities grants 06-Jan-2026

Summary: We found fault with the Council taking 18 months too long to complete the works for Ms X’s Disability Facilities Grant application. The Council agreed to apologise to Ms X and pay her £3,750 for the avoidable distress, difficulty and uncertainty it caused.

Swindon Borough Council (25 008 894)

Statement Closed after initial enquiries Assessment and care plan 06-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council harassing her and her late mother in relation to them not accepting its package of care. This is because her complaint is late and there are no good reasons why she did not complain sooner.

London Borough of Redbridge (25 009 089)

Statement Upheld Charging 06-Jan-2026

Summary: We will not investigate this complaint about the Council’s contact with the complainant about his care and support and charges for care. The Council confirmed it would review the complainant’s care and support needs and complete a financial assessment when it responded to his complaint. Any injustice was remedied during the Council’s complaint investigation. We cannot add to the Council’s previous investigation.

London Borough of Hammersmith & Fulham (25 009 946)

Statement Closed after initial enquiries Other 06-Jan-2026

Summary: We will not investigate this complaint about adult social care at a day centre. This is because an Ombudsman investigation would be unlikely to lead to a different outcome and it is unlikely we would find any significant fault to justify our resource.

Norfolk County Council (25 012 140)

Statement Closed after initial enquiries Safeguarding 05-Jan-2026

Summary: We will not investigate Mrs X’s complaint about the Council not involving her in decisions about her father, Mr Y’s, care and instead, liaising with the Lasting Power of Attorneys which she said were not appropriate people. This is because the complaint is late and there are no good reasons why she did not complain sooner. It is also unlikely that we would find fault with the Council.

Staffordshire County Council (24 016 631)

Statement Not upheld Charging 05-Jan-2026

Summary: Mrs X complained about the Council’s decision to classify her late father’s care home placement as permanent, rather than temporary. She also complained the Council failed to explain the implications of signing a deferred payment agreement, and it gave misleading advice about it. We do not find the Council was at fault.

London Borough of Haringey (24 020 230)

Statement Not upheld Assessment and care plan 05-Jan-2026

Summary: Mrs X complained the Council has not provided her son, Mr Y, with social care support to meet his needs since 2021. She said this caused distress to the family and impacted Mr Y’s mental and physical health. Mrs X wants the Council to support Mr Y and compensate him for lost social care provision. The Council was not at fault.