Portsmouth City Council (24 022 482)

Report Upheld Safeguarding 23-Jul-2026

Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.

London Borough of Croydon (25 008 524)

Statement Closed after initial enquiries Assessment and care plan 30-Jun-2026

Summary: We will not investigate this complaint about carer’s assessments and associated payments. This is because further investigation would not lead to a different outcome.

City of Wolverhampton Council (25 022 621)

Statement Upheld Assessment and care plan 30-Jun-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his care needs assessment. This is because we are unlikely to add to the Council’s response or achieve anything more for Mr X.

Birmingham City Council (24 020 168)

Statement Upheld Assessment and care plan 29-Jun-2026

Summary: Ms X complained about a delay in reinstating direct payments and providing care, and a delay in making adaptations to her home that were required as a result of a disability. She also complained about the Council not sharing documents and keeping her up to date appropriately. We found there was delay in meeting care needs and arranging adaptations and fault in communication and sharing of information. We also found the Council failed to properly have regard for its Equality Act duties when Ms X asked for reasonable adjustments. We recommended an apology a distress payment and a review of what reasonable adjustments Ms X needed.

Somerset Council (25 007 532)

Statement Upheld Assessment and care plan 29-Jun-2026

Summary: Mrs X complained about the Council’s actions when her relative, Mr Y, left supported living accommodation. We found fault because the Council did not make it clear when the search for new accommodation would begin or communicate effectively with Mrs X overall. This caused Mrs X avoidable distress and uncertainty and meant Mr Y was unsure when the search for accommodation would begin. To remedy the injustice caused, the Council will apologise to Mrs X and Mr Y and make a symbolic payment to her.

London Borough of Croydon (25 008 126)

Statement Upheld Charging 29-Jun-2026

Summary: There was fault in the way the Council applied the section 117 process which caused significant financial injustice to the late Mrs X and as a result to her family through the loss to her estate. The Council has put in place training to improve the knowledge of this legislation and accepts it should repay the care home fees incorrectly incurred.

East Sussex County Council (25 014 606)

Statement Upheld Charging 29-Jun-2026

Summary: Mrs X complained the Council failed to consider Mrs Y and her son, Mr Z’s, full circumstances properly when considering a request for a discretionary property disregard from Mrs Y’s financial assessment for her residential care charges. The Council was at fault for failing to demonstrate it properly considered Mrs X’s appeal. This caused Mrs Y’s family distress. The Council agreed to reconsider the appeal and give guidance to staff in its Adult Social Care service.

Ruddington Homes Limited (25 020 403)

Statement Closed after initial enquiries Charging 29-Jun-2026

Summary: We will not investigate Mr X’s complaint about delays in the completion of a Deprivation of Liberty Safeguards assessment. The complaint is late, with no good reasons for us to exercise discretion to consider it now. We will not investigate Mr X’s further complaint about funding for nursing care because there is no worthwhile outcome achievable by our involvement.

Surrey County Council (25 021 548)

Statement Closed after initial enquiries Assessment and care plan 29-Jun-2026

Summary: We will not investigate this complaint about the decisions the Council has made about Miss X’s care. We are unlikely to find fault with the Council.

Leicestershire County Council (25 021 784)

Statement Closed after initial enquiries Assessment and care plan 29-Jun-2026

Summary: We will not investigate this complaint about a mental capacity assessment completed in April 2024. There is insufficient evidence of fault to warrant an investigation and there is no worthwhile outcome achievable.