Recent reports in this category are shown below:
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Portsmouth City Council (24 022 482)
Report Upheld Safeguarding 23-Jul-2026
Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.
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Staffordshire County Council (25 030 360)
Statement Closed after initial enquiries Charging 07-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council recovering funds from the proceeds of the sale of her late parent’s property in 2019. The complaint is late, and there is no good reason to investigate it now.
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Statement Closed after initial enquiries Residential care 07-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s commissioned Nursing Home donating her late mother’s belongings. This is because a further investigation would not lead to a different outcome and we could not add to the previous investigation.
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Blackburn with Darwen Council (25 025 128)
Statement Closed after initial enquiries Transport 07-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X's Blue Badge application because there is not enough evidence of fault. We will not investigate Mr X's concerns about Freedom of Information requests because these are matters the Information Commissioner's Office is better placed to consider.
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Statement Closed after initial enquiries Domiciliary care 07-Jul-2026
Summary: We will not investigate Mr X’s complaint about how the Care Provider managed his direct debit payment for his care fees. This is because there is insufficient evidence of fault by the Care Provider and the injustice is not significant enough to warrant an investigation.
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Oxfordshire County Council (25 008 208)
Statement Upheld Assessment and care plan 07-Jul-2026
Summary: There was a delay in completing a support plan following assessment and increasing the funding as a result. There was also some confusion over activities allowed for Mr X under Direct Payments. The Council backdated some payments to the time of the assessment and has sought to complete a further review but so far without success.
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Westminster City Council (25 008 898)
Statement Upheld Assessment and care plan 07-Jul-2026
Summary: Ms B complained that the Council failed to properly consider her request for a social care assessment, inform her of its decision or provide a befriending service. We found the Council did properly consider her request for an assessment but failed to notify Miss B in writing of the decision and the reasons for it. It has also delayed in finding a befriending service for her. The Council has agreed to apologise, and make a symbolic payment.
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Telford & Wrekin Council (25 008 993)
Statement Upheld Safeguarding 07-Jul-2026
Summary: Mrs Y complained the Council placed her brother, Mr X, in unsuitable accommodation after he left hospital and did not provide proper care and support. She says this distressed him and caused medical problems. The Council was at fault. It delayed an accommodation referral, failed to deliver support and did not respond properly to complaints. The Council has agreed to apologise.
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Bournemouth, Christchurch and Poole Council (25 012 049)
Statement Not upheld Charging 07-Jul-2026
Summary: The Council was not at fault in the way it charged Mr X for his care. His savings were correctly assessed as capital for the relevant period. Since his placement changed from residential care there has been no charge.
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Shropshire Council (25 018 825)
Statement Closed after initial enquiries Other 07-Jul-2026
Summary: We will not investigate this complaint about the Council’s actions relating to a Deprivation of Liberty Safeguards (DoLS) authorisation to place Ms X at a care home. This is because Mrs X has already asked the Court of Protection to consider this decision. The law will not allow us to consider a complaint where court action has started.