Recent reports in this category are shown below:
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Newcastle upon Tyne City Council (25 005 718)
Statement Upheld Assessment and care plan 01-Sep-2026
Summary: We will not investigate Mr K’s complaint about arrangements for his late aunt Mrs V’s discharge from hospital, about delays in authorising Deprivation of Liberty Safeguards (DoLS), and about complaint handling. We are unlikely to find fault in the hospital discharge arrangements, and the Council and NHS Trust have accepted fault about the DoLS arrangements and complaint handling. They have apologised and taken action to improve. We are unlikely to achieve more by investigating.
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Oldham Metropolitan Borough Council (25 014 234)
Statement Not upheld Domiciliary care 01-Sep-2026
Summary: The Council was not at fault in deciding to trial home care for Mrs Y. It completed the relevant assessments and considered the risks before making its decision. Where there is no evidence of fault in the decision-making process, the Ombudsman cannot question the merits of the decision itself.
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North Northamptonshire Council (25 015 302)
Statement Not upheld Assessment and care plan 01-Sep-2026
Summary: There is no evidence of fault by the Council. It properly assessed Ms X’s needs and offered commissioned care to meet her eligible needs while her preferred PA arrangement was explored. Ms X declined the care offered on more than one occasion.
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London Borough of Redbridge (25 015 612)
Statement Upheld Transition from childrens services 01-Sep-2026
Summary: The Council was at fault for failing to review Ms Y’s package of care after she transitioned to Adult Social Care. There was also fault in the Council’s communication with Ms Y’s mother Miss X. The Council will apologise and make a symbolic payment to acknowledge the avoidable uncertainty and frustration caused. It will also take steps to prevent the recurrence of the same fault.
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Statement Closed after initial enquiries Other 01-Sep-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s Needs Assessment. There is not enough evidence of fault to warrant an investigation.
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Statement Closed after initial enquiries Residential care 01-Sep-2026
Summary: We will not investigate this complaint about how the Care Provider handled Mrs X’s complaint. It is not proportionate for us to investigate complaint-handling in isolation when we are not also investigating the substantive matter.
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London Borough of Hackney (26 013 162)
Statement Closed after initial enquiries Assessment and care plan 01-Sep-2026
Summary: We will not investigate this complaint about the outcome of a care assessment from 2022. This is because the complaint is late and there are no good reasons to investigate.
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Anchor Hanover Group (25 015 556)
Statement Upheld Other 31-Aug-2026
Summary: Mr X complained Anchor Hanover Group (the care provider) wrongly restricted his visits to his father’s care home. He says this distressed him. We uphold the complaint. The care provider communicated poorly with Mr X, did not review his visiting restrictions and did not keep proper records. The care provider has agreed to apologise and improve its service.
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East Sussex County Council (25 021 370)
Statement Closed after initial enquiries Assessment and care plan 31-Aug-2026
Summary: We will not investigate this complaint about the care commissioned by the Council. This is because this complaint is late and there are no good reasons why the complainant did not bring the complaint to the Ombudsman sooner.
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City of York Council (25 024 375)
Statement Upheld Assessment and care plan 31-Aug-2026
Summary: We upheld Mr X’s complaint about the Council’s failure to provide the support to meet his Care Act assessed needs. The Council agreed to resolve the complaint early by issuing an apology and paying Mr X a symbolic payment to recognise the injustice caused.