Peterborough City Council (25 011 596)

Statement Upheld Transport 28-Apr-2026

Summary: There was fault in the way the Council considered the complainant’s application to renew his Blue Badge. It failed to send him a copy of its initial decision letter, for which it has agreed to apologise, and then completed an assessment, but did not take proper account of his condition and the reason for his application. The means the outcome of the assessment is unsafe, and for this reason the Council has now agreed to carry out a reassessment. There is also evidence council officers do not properly understand an aspect of the Blue Badge eligibility criteria, and the Council will circulate guidance to them about this.

Stoke-on-Trent City Council (25 011 990)

Statement Not upheld Charging 28-Apr-2026

Summary: We found the Council made its decision that Mrs Y deprived herself of assets in line with relevant law and guidance without fault.

London Borough of Redbridge (24 020 146)

Statement Upheld Assessment and care plan 28-Apr-2026

Summary: Mr X complained about the Council’s handling of his late father, Mr Y’s, care. We found fault because the Council failed to communicate in an accurate or timely manner. We have also found it failed to act and respond to complaints in a timely manner. This caused Mr X avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise to Mr X, make symbolic payments to him and review the failings in this case.

South Gloucestershire Council (25 004 343)

Statement Upheld Domiciliary care 28-Apr-2026

Summary: Ms W complained on behalf of her sister Miss X about poor care from a Care Provider arranged by the Council because it did not meet her complex needs, put her at risk, and did not provide appropriate meals. We find the Council at fault for poor standards of care it commissioned from a Care Provider which caused significant distress to Miss X and Ms W. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.

Blackpool Borough Council (25 006 179)

Statement Closed after initial enquiries Safeguarding 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about the care and support provided by the Council. This is because parts of the complaint are late, and there is not enough evidence of fault to justify investigating.

Sandwell Metropolitan Borough Council (25 006 816)

Statement Upheld Charging 28-Apr-2026

Summary: Mr X complained about how much the Council required Mrs B to contribute to the cost of her care. We find the Council failed to follow its own policy by not offering a review and appeal of its decision and by not properly considering whether to exercise discretion. The Council has agreed to apologise to Mr X, review its decision and make service improvements.

Hertfordshire County Council (25 018 463)

Statement Closed after initial enquiries Assessment and care plan 28-Apr-2026

Summary: We will not investigate this complaint about financial assessments carried out in 2018. The complaint is late and there are no good reasons to exercise discretion and investigate now.

Leeds City Council (25 018 777)

Statement Upheld Charging 28-Apr-2026

Summary: We will not investigate Mr X’s complaint the Council caused confusion about his father’s care costs. This is because we have upheld the complaint as the Council has agreed to resolve the complaint early by making a recognition payment to Mr X.

Durham County Council (25 019 569)

Statement Closed after initial enquiries Charging 28-Apr-2026

Summary: We will not investigate this complaint about social care charging as the injustice arising from any Council fault is not sufficient to warrant our further involvement.

Peterborough City Council (25 022 146)

Statement Closed after initial enquiries Transport 28-Apr-2026

Summary: We will not investigate this complaint about Mr X’s Blue Badge application. This is because there is not enough evidence of fault, in the Council’s decision, to justify investigating.