London Borough of Barking & Dagenham (25 001 115)

Statement Upheld Assessment and care plan 04-Nov-2025

Summary: Mr X complained about the Council’s delay in carrying out an occupational health assessment for essential moving and handling equipment. This meant he was unable to attend a day centre. We found the Council to be at fault. To remedy the injustice to Mr X and his representative, the Council has agreed to apologise and make a symbolic payment. It will also take action to improve its service.

Kent County Council (25 005 428)

Statement Closed after initial enquiries Other 04-Nov-2025

Summary: We will not investigate this complaint about the care and support the Council provided to the complainant. There is not enough evidence of fault to justify investigating.

Lark View Care Limited (25 005 536)

Statement Closed after initial enquiries Charging 04-Nov-2025

Summary: We will not investigate Mrs X’s complaint about care charges for her relative, Mr Y. An investigation would be unlikely to lead to a different outcome.

Royal Borough of Windsor and Maidenhead Council (25 006 485)

Statement Closed after initial enquiries Charging 04-Nov-2025

Summary: We will not investigate this complaint about charging for adult care services. There is not enough evidence of fault in how the Council reached its final calculation of Miss X’s disability-related expenditure to warrant investigation by us.

Hampshire County Council (25 007 680)

Statement Closed after initial enquiries Domiciliary care 04-Nov-2025

Summary: We will not investigate this complaint about adult social care and the charges applied by the Council. This is because the complaint is late and there are no good reasons to apply our discretion to investigate the issues raised now.

London Borough of Bromley (25 007 934)

Statement Closed after initial enquiries Charging 04-Nov-2025

Summary: We will not investigate this late complaint about the Council’s charges for arranging a care service for Mrs X. There is not a good reason for the delay in complaining to the Council and then the Ombudsman about the matter.

Bristol City Council (24 020 301)

Statement Upheld Domiciliary care 03-Nov-2025

Summary: The care provider gave a satisfactory standard of care to Mr A although there were some disagreements with Mrs X, his representative. The care provider responded to complaints about individual carers as they arose and that has remedied any injustice.

Salford City Council (24 021 328)

Statement Upheld Residential care 03-Nov-2025

Summary: Mrs X complains on behalf of Mr Y the Council failed to advise of issues with Mr Y’s placement with a care provider. Mrs X complains the Council did not advise that Mr Y would not be allowed to return to his care provider’s property following being admitted to hospital. Mrs X also says the Council failed to ensure a member of staff was with Mr Y when he was admitted to hospital. Mrs X says this caused the family distress. We have found fault in the care providers actions in failing to advise the Council of issues with Mr Y’s behaviour and terminating his placement without notice. The Council has agreed to apologise to Mrs X and complete a service improvement.

Norfolk County Council (24 023 411)

Statement Not upheld Charging 03-Nov-2025

Summary: There was no fault by the Council. The Council gave the correct advice on care funding on the information it received from the family before the care assessment was carried out and then carried out a financial assessment without fault. There was minor delay in carrying out the financial assessment, but some of this was while waiting for information from the family.

North Yorkshire Council (24 023 479)

Statement Not upheld Residential care 03-Nov-2025

Summary: Mrs X complained the Council has failed to challenge care providers when they would not accept Miss Y into their care home because of her learning disability. We found there is no evidence of fault in the Council’s actions.