London Borough of Wandsworth (25 014 331)

Statement Upheld Safeguarding 15-Sep-2026

Summary: Miss X complained about how the Council handled her safeguarding concerns about her sister, Ms Y. Miss X also complained about delays in setting up the financial account. Miss X said this distressed her and financially impacted Ms Y’s estate. There was fault in the way the Council delayed sending invoices for Ms Y’s care. This frustrated Miss X. The Council has already remedied this fault.

New Forest District Council (25 016 162)

Statement Closed after initial enquiries Disabled facilities grants 15-Sep-2026

Summary: We have discontinued our investigation into Mr X’s complaint about how the Council made adaptations to his property. This is because most of Mr X’s complaint is outside our jurisdiction, and the parts of complaint we could consider do not warrant investigation.

London Borough of Ealing (25 023 700)

Statement Closed after initial enquiries Safeguarding 15-Sep-2026

Summary: We will not investigate this complaint about how the Council handled matters relating to Mr X’s son’s care and related fees. There is either not enough evidence of fault to justify an investigation, or we could achieve nothing meaningful.

South Tyneside Metropolitan Borough Council (25 024 106)

Statement Closed after initial enquiries Other 15-Sep-2026

Summary: We will not investigate this complaint about payments made through the ‘Staying Put’ scheme. This is because we would be unlikely to achieve a different outcome or add to the Council’s investigation.

East Sussex County Council (25 024 340)

Statement Upheld Assessment and care plan 15-Sep-2026

Summary: We will not investigate this complaint about adult social care client contributions and the Council's handling of the matter. This is because the Council has already accepted fault and provided a suitable remedy. Further investigation is unlikely to achieve a different outcome.

Coventry City Council (25 025 157)

Statement Closed after initial enquiries Transport 15-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of a Blue Badge application. There is not enough evidence of fault to warrant investigation.

Nottingham City Council (25 025 335)

Statement Closed after initial enquiries Charging 15-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to complete a financial assessment and how it considered her concerns about care costs. This is because there is not enough evidence of fault to justify investigating.

Suffolk County Council (25 025 754)

Statement Closed after initial enquiries Safeguarding 15-Sep-2026

Summary: We will not investigate this complaint about the Council’s response to safeguarding concerns. This is because there is not enough evidence of fault to justify our investigation.

Southampton City Council (25 025 995)

Statement Closed after initial enquiries Safeguarding 15-Sep-2026

Summary: We will not investigate this late complaint about the Council’s adult safeguarding involvement with Mr X’s mother and the quality of her care. There is not a good reason for the delay in Mr X complaining. In any event, investigation of later events would not achieve a different or more meaningful outcome.

West Sussex County Council (26 000 953)

Statement Closed after initial enquiries Transport 15-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his blue badge application. There is not enough evidence of fault to justify investigating.