Manuella Care Limited (26 013 546)

Statement Closed after initial enquiries Other 18-Aug-2026

Summary: We cannot investigate this complaint about care provision. This is because we can only consider complaints about care provision from the person receiving the care or a person making a complaint on their behalf.

Peterborough City Council (25 028 480)

Statement Closed after initial enquiries Transport 18-Aug-2026

Summary: We will not investigate this complaint about Mr X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.

Hertfordshire County Council (25 007 481)

Statement Upheld Assessment and care plan 18-Aug-2026

Summary: Mr and Mrs X complained about Council failings in respect of direct payments, care assessments and financial assessments. The Council failed to respond to requests for information about direct payments and for new care assessments for several years causing distress and financial hardship. While some action has been taken including a new care assessment and reimbursement of overpaid contributions to Mrs X, there are outstanding issues in respect of Mr X’s holiday pay, hourly pay rate and annual audits. A remedy including payments for backdated pay and distress as well as service improvements is agreed.

London Borough of Ealing (25 013 715)

Statement Not upheld Assessment and care plan 18-Aug-2026

Summary: We found no fault in the way the Council reached its decisions about Mr Y’s care placement on discharge from hospital, whether he needed a psychological evaluation or whether a social worker properly considered whether Mr Y met the criteria for fast-track Continuing Health Care (CHC).

Dudley Metropolitan Borough Council (25 015 082)

Statement Upheld Residential care 18-Aug-2026

Summary: Minster Care Group, acting on the Council’s behalf was at fault for failing to protect Mr Y’s dignity, respect and privacy following an incident in which he fell and injured himself. It caused Mr Y’s son, Mr X, distress. It was not at fault for the way it considered Mr Y’s risk assessment or for its complaint response. The Council has agreed to apologise and make a payment to Mr X.

Medway Council (25 021 859)

Statement Closed after initial enquiries Assessment and care plan 18-Aug-2026

Summary: We will not investigate Mr X’s complaint about how the Council has communicated with him about the cost of his mother’s care, and other matters about her care. Mr X has not suffered significant injustice and the Council has already provided a suitable remedy.

Nottinghamshire County Council (25 025 299)

Statement Closed after initial enquiries Safeguarding 18-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council refusing to consider his complaint about a safeguarding matter and not sharing information with him. This is because it is unlikely we would find fault with the Council.

London Borough of Haringey (25 025 415)

Statement Closed after initial enquiries Disabled facilities grants 18-Aug-2026

Summary: We will not investigate the Council’s complaints handling. This is because Ms X took the Council to court, so we have no remit to investigate any connected matters.

Essex County Council (25 026 259)

Statement Closed after initial enquiries Transport 18-Aug-2026

Summary: We will not investigate this complaint about the handling of Mr X’s Blue Badge renewal application because there is not enough evidence of fault by the Council to justify an investigation.

Nottinghamshire County Council (26 001 233)

Statement Closed after initial enquiries Transport 17-Aug-2026

Summary: We will not investigate this complaint about Mrs X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.