London Borough of Ealing (25 024 121)

Statement Upheld Assessment and care plan 25-Aug-2026

Summary: We upheld Miss X’s complaint about delay in completing a financial assessment for her mothers’ care costs. The Council has agreed to take suitable action to remedy the matter.

London Borough of Hillingdon (26 000 635)

Statement Closed after initial enquiries Transport 25-Aug-2026

Summary: We will not investigate this complaint about Mr X’s Blue Badge application because there is not enough evidence of fault in the way the Council reached its decision to justify an investigation.

Cornwall Council (25 016 578)

Statement Closed after initial enquiries Assessment and care plan 25-Aug-2026

Summary: We will not investigate this complaint about the Council’s financial assessment of Mr X’s disability related expenditure. This is because an investigation would be unlikely to find fault with the Council’s actions.

London Borough of Sutton (25 016 688)

Statement Upheld Assessment and care plan 25-Aug-2026

Summary: There was fault by the Council. It took too long to review Mr K’s care needs and his financial assessment when he moved to supported living. It has also failed to properly consider whether the additional cost to Mr K of social activities to meet his care needs, are disability related expenditure for the purposes of calculating how much he should pay towards his care. Mr K has not missed out on care provision, but he and his mother have been left uncertain as to whether his contribution has been properly calculated. The Council has agreed to apologise to Mr K’s mother, make a symbolic payment and complete a new financial assessment.

Barchester Healthcare Homes Limited (25 018 385)

Statement Not upheld Other 24-Aug-2026

Summary: We have ended our investigation into Mr X’s complaint about the respite care provided to his father Mr Y. The care provider has investigated Mr X’s concerns, accepted gaps in its recording of the care Mr Y received, apologised to Mr X and taken appropriate action. It is unlikely further investigation of the same issues would lead to a different outcome for Mr X.

Connaught Care (Huntingdon) Ltd (25 024 363)

Statement Closed after initial enquiries Residential care 24-Aug-2026

Summary: We will not investigate this complaint about the standard of care in a care home. We could not add to the investigations already carried out, nor could we achieve a more meaningful outcome.

North Northamptonshire Council (25 011 802)

Statement Upheld Charging 24-Aug-2026

Summary: Mrs X complained the Council wrongly decided her mother had intentionally deprived herself of capital through gifts to family to avoid paying for care. We found fault in how the Council considered this, which caused doubt about the outcome of its decision making. The Council agreed to apologise, pay a financial remedy to Mrs X and her mother for distress, and reconsider its decision. It will also deliver training to its staff about deprivation of assets.

Somerset Council (25 014 487)

Statement Upheld Assessment and care plan 24-Aug-2026

Summary: Mx F complained about the Council’s handling of their care and support. This included its decisions to reduce the care package, support received from carers, delays in the Disabled Facilities Grant (DFG) process, and discrimination. We did not find fault by the Council on the substantial parts of the complaint. It was at fault for causing delays in the DFG process and failed to respond to some parts of their complaint. This caused Mx F some distress and uncertainty for which the Council agreed to apologise. Some parts of the complaint had been part of a court process and was therefore not investigated.

Anchor Care Homes LTD (26 005 810)

Statement Closed after initial enquiries Residential care 23-Aug-2026

Summary: We will not investigate Miss X’s complaint about Ms Y’s care. If we were to investigate it is unlikely we would add to the Care Provider’s investigation or reach a different outcome. There is not enough evidence of fault in how the Care Provider had regard to its duties under the Equality Act.

Cheshire East Council (25 014 512)

Statement Upheld Charging 23-Aug-2026

Summary: The Council was at fault in how it arranged for Ms Y to defer paying for her care so she did not need to sell her home. This caused her son, Mr X, avoidable frustration but did not impact Ms Y as the faults did not mean she had to sell her home. Ms Y was ultimately charged the correct amount for her care. The Council will apologise to Mr X and take action to prevent fault in future.