Gateshead Metropolitan Borough Council (25 002 593)

Statement Upheld Assessment and care plan 14-Apr-2026

Summary: The Council was not at fault for withdrawing Mr X’s respite support. There was also no fault in the Council’s decision not to deviate from its charging policy. It was however at fault for a delay in carrying out a carer’s assessment and delaying the start of support for Mr X. The Council agreed to apologise and make a payment to Mr X to remedy the injustice caused.

South Tyneside Metropolitan Borough Council (25 006 301)

Statement Closed after initial enquiries Charging 14-Apr-2026

Summary: Mrs X complains on behalf of her mother, Mrs Y, about inaccurate information regarding social care charges provided by the Trust and the Council. Mrs X says this led to Mrs Y accepting social care support which she would have rejected, had she known it would be chargeable. Mrs X says an invoice for the services caused upset and distress. She would like the Council to waive the charges. We will not investigate this complaint. An Ombudsman investigation is unlikely to achieve more than the Council’s local complaint investigation.

Wiltshire Council (25 017 582)

Statement Closed after initial enquiries Assessment and care plan 14-Apr-2026

Summary: We cannot investigate this complaint about the Council delaying moving Miss X to a new placement and having left her in an unsuitable placement for many years. The onset of court action has engaged a permanent legal bar that prevents us from investigating.

Leicester City Council (25 017 749)

Statement Closed after initial enquiries Safeguarding 14-Apr-2026

Summary: We will not investigate this complaint about a social worker disclosing information provided by Mr X to another person. This is a matter of an alleged data breach. The Information Commissioner would be better placed than us to consider it as they have powers to determine if there was a breach, and to impose penalties. We lack similar powers. It would also be reasonable for Mr X to go to court to seek damages in the event that any breach may have affected his commercial interests.

London Borough of Hammersmith & Fulham (25 019 676)

Statement Closed after initial enquiries Transport 14-Apr-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a renewal of her blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Cornwall Council (25 022 325)

Statement Closed after initial enquiries Other 14-Apr-2026

Summary: Ms X complains about the lack of support provided to her late sister to meet her mental health needs. Ms X says her sister would not have taken her own life had she been provided with proper support. We will not investigate this complaint as there is an inquest pending and an investigation may interfere with the inquest.

Nottinghamshire County Council (24 017 207)

Statement Upheld Residential care 13-Apr-2026

Summary: There was fault in some actions of the commissioned care provider which caused injustice. There was also some fault in the Council’s record-keeping for which it has apologised, but which legitimately caused Ms A anxiety and it agrees to go further to recognise that. There is no substantive evidence the Council failed to investigate Ms A’s safeguarding concerns, although it gave less weight to them than she wished.

Stockport Metropolitan Borough Council (25 004 747)

Statement Not upheld Domiciliary care 13-Apr-2026

Summary: There is insufficient evidence that fault has caused injustice to Mr X. The falls protocol has been enacted when appropriate. There were some concerns about hospital transport but the care provider has worked to resolve those. The Council and care provider have provided evidence that staff are appropriately trained.

Cheshire East Council (25 006 085)

Statement Upheld Assessment and care plan 13-Apr-2026

Summary: Ms H complained about the support her father received from a care home commissioned by the Council, and how they communicated with her. She said as a result he did not receive enough equipment, missed out on NHS funding, and she experienced distress. We did not find fault by the Council on the substantive parts of the complaint. However, there was some fault in the communication with Ms H which was not timely or clear. The Council will apologise to her to acknowledge the distress and uncertainty this caused.

Newbury Manor Limited (25 007 276)

Statement Not upheld Residential care 13-Apr-2026

Summary: Mrs X complained about failings in the care her mother, Mrs Y received while a resident at Newbury Manor Nursing Home. We found there is no evidence of fault in the actions of the Care Home.