Surrey County Council (25 021 096)

Statement Not upheld Other 22-Sep-2026

Summary: The Council has ensured that supported living accommodation close to Mr and Mrs X’s home is operating to reduce risks and meet the care needs of the tenants. There is no evidence of fault by the Council.

Coventry City Council (25 021 557)

Statement Closed after initial enquiries Disabled facilities grants 22-Sep-2026

Summary: We will not investigate Mrs X’s complaint about how the Council explained funding arrangements for a Disabled Facilities Grant for her child because there is insufficient evidence of fault. We will not investigate the Council’s calculations relating to funding because the Council accepted it had missed an item from its calculations, apologised, and provided the funding. An investigation by the Ombudsman is unlikely to achieve anything further.

Redwood Tower UK Opco 1 Limited (25 023 177)

Statement Closed after initial enquiries Charging 22-Sep-2026

Summary: We will not investigate this complaint about the quality of care provided at a private residential home or its charging. This is because the complaint is late and there are no good reasons Mrs X did not complain to us sooner.

Danforth Care Brampton Limited (24 017 265)

Statement Upheld Charging 22-Sep-2026

Summary: Mr B complained on behalf of Mr J that Sid Bailey Care Home, operated at the time by Danforth Care Brampton Ltd, wrongly charged him for his care. We found no fault in the charges, but distress was caused by not advising Mr B of an underpayment sooner. The care provider did not properly deal with Mr B’s complaint. It has agreed to apologise for the distress and time and trouble caused.

Stratford Bentley Ltd (25 010 015)

Statement Closed after initial enquiries Charging 22-Sep-2026

Summary: We will not investigate this complaint about an increase of care fees. There is not enough evidence of fault in the Care Provider’s decision to justify our involvement.

Birmingham City Council (25 016 567)

Statement Upheld Charging 22-Sep-2026

Summary: There was fault on the part of the Council in the way it communicated the care charges to Ms B using the wrong email address. As a result, she thought the invoice had been cancelled. The care charges remain due for payment, but the Council should remedy the injustice to Ms B by apologising, implementing an instalment plan and making a payment to her recognising the injustice caused.

North Northamptonshire Council (25 026 171)

Statement Closed after initial enquiries Assessment and care plan 22-Sep-2026

Summary: We will not investigate this complaint about the care provided for Mr X. Investigation would be unlikely to lead to a finding that he suffered significant injustice as a result of fault.

London Borough of Haringey (25 026 240)

Statement Closed after initial enquiries Assessment and care plan 22-Sep-2026

Summary: We will not investigate Ms X’s complaint about the care and support provided by the Council and direct payments. There is insufficient evidence of fault to warrant an investigation.

London Borough of Waltham Forest (26 009 286)

Statement Closed after initial enquiries Transport 22-Sep-2026

Summary: We will not investigate Mr X’s complaint about how the Council considered his application for a Freedom Pass. There is not enough evidence of fault by the Council to justify investigating.

Surrey County Council (26 010 065)

Statement Closed after initial enquiries Transport 22-Sep-2026

Summary: We will not investigate X’s complaint about how the Council considered their application for a blue badge. There is not enough evidence of fault to justify investigating.