Portsmouth City Council (24 022 482)

Report Upheld Safeguarding 23-Jul-2026

Summary: Mrs Z complained about the poor standard of care her mother, Mrs Y, received in the months before her death. The Council has already accepted that the care commissioned from GP Homecare Ltd (usually known as Radis Community Care or Radis) fell below expected standards and that this placed Mrs Y at risk. While we agree with the Council’s findings, we also consider that the failings caused Mrs Y and Mrs Z significant personal injustice, which the Council has not yet fully remedied.

London Borough of Southwark (25 012 497)

Statement Upheld Other 14-Jul-2026

Summary: The Council was at fault, when acting as Ms Y’s deputy, for not paying her telephone bill leading to her line being cut off. The Council has already remedied the injustice caused. The Council failed to arrange for Ms Y to attend a meeting, for which it has apologised. The Council was at fault for delay in responding to a request Ms Y’s relative, Ms X made, but this did not cause significant injustice. There is no fault in how the Council managed Ms Y’s finances or made best interests decisions on her behalf.

Hertfordshire County Council (25 014 121)

Statement Upheld Charging 14-Jul-2026

Summary: Mr X complained how the Council handled his financial assessment. He also says there were flaws in its complaints handling. We find some fault with the Council’s handling of Mr X’s financial assessment because it failed to ask for relevant information at the outset and it sent him differing information about his client contribution. The Council was also at fault for how it handled Mr X’s complaint. These faults caused Mr X frustration, confusion and upset. The Council has agreed to apologise to Mr X and make a payment to him.

Bury Metropolitan Borough Council (25 020 134)

Statement Closed after initial enquiries Safeguarding 14-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his safeguarding concern. The claimed injustice is not significant enough to warrant our involvement.

City of Doncaster Council (25 022 242)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: Mr A complains about the way staff from the Council and the Integrated Care Board behaved at a meeting. We will not investigate Mr A’s complaint because it is unlikely we can achieve anything more.

North Northamptonshire Council (25 022 473)

Statement Closed after initial enquiries Charging 14-Jul-2026

Summary: We will not investigate Mrs X’s complaint about how the Council provided information about the charges for her care. The Council waved the initial charges and there is not enough evidence of fault arising from the later charging.

Wirral Metropolitan Borough Council (25 024 001)

Statement Closed after initial enquiries Safeguarding 14-Jul-2026

Summary: We will not investigate this complaint about a Deprivation of Liberty Safeguards application being authorised for Mrs Y. This is because there is another body better placed to consider part of this complaint and we are unlikely to find fault in the Council’s actions.

Rutland County Council (25 028 291)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate Mrs X’s complaint about some comments by a member of care home staff. We are unlikely to add anything further to the investigation already completed. There is also not enough personal injustice to warrant further investigation.

GG Total Care Ltd (26 005 859)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We will not investigate this complaint about an injury the Care Provider caused to Mr X. This is because Mr X has an alternative legal remedy, through the courts, which would achieve the outcome he wants. We cannot say whether the Care Provider was liable for his injury and so it would be reasonable to expect him to use this alternative remedy.

Blackpool Borough Council (26 009 437)

Statement Closed after initial enquiries Other 14-Jul-2026

Summary: We cannot investigate this complaint about a document filed with the court. The law prevents us from investigating complaints about the start of court proceedings or what happened in court.