Direct payments


Recent statements in this category are shown below:

  • West Sussex County Council (18 012 808)

    Statement Not upheld Direct payments 06-Dec-2019

    Summary: Mr C receives direct payments from the Council to fund a package of care and support. The Ombudsman has not found evidence of fault in the way the Council considered the way Mr C could use his direct payments.

  • West Sussex County Council (19 007 110)

    Statement Upheld Direct payments 05-Dec-2019

    Summary: We do not uphold complaints about the use of Mrs A's direct payment or about a lack of reviews and welfare checks. There was a delay in issuing a care and support plan to Mrs A, this was fault but caused no injustice as the Council was already paying the direct payment.

  • Walsall Metropolitan Borough Council (19 001 770)

    Statement Upheld Direct payments 02-Dec-2019

    Summary: there were significant faults in the way the Council reviewed Mrs X's care and support needs and reduced her care package and Direct Payments. This caused her some hardship and severe distress. The Council has agreed to provide a suitable remedy.

  • Nottinghamshire County Council (19 000 339)

    Statement Upheld Direct payments 19-Nov-2019

    Summary: Mrs B complained the Council unreasonably sought repayment of direct payment monies which she had used for her care and refused a meeting to discuss her concerns. The Council only undertook one annual review and did not raise any concerns about Mrs B's spending between 2012 and 2016. That meant Mrs B had no opportunity to amend the way she managed her direct payments account. An apology to Mrs B and a recalculation of the amount to be recovered is satisfactory remedy for the injustice caused.

  • Surrey County Council (18 016 794)

    Statement Not upheld Direct payments 11-Nov-2019

    Summary: Mrs X complains about the way the Council has assessed her care needs and how it plans to meet those needs. She also complains that the Council has not made adaptations recommended by an occupational therapist. Mrs X says she does not understand what the Council says are her eligible care needs. The Ombudsman does not uphold Mrs X's complaint because we find no evidence of fault.

  • Norfolk County Council (18 012 427)

    Statement Upheld Direct payments 07-Nov-2019

    Summary: The Council failed to act in accordance with the Care Act in reviewing Mr W's care needs. It failed to assess the total extent of his needs and failed to develop a clear support plan showing how the needs will be met. The Council wrongly told Mr W his direct payments could not be spent on social/community activities, which in this case were identified as an eligible need.

  • Norfolk County Council (18 012 426)

    Statement Upheld Direct payments 07-Nov-2019

    Summary: The Council failed to act in accordance with the Care Act in reviewing Mr Y's care needs. It failed to assess the total extent of his needs and failed to develop a clear support plan showing how the needs will be met. The Council wrongly told Mr Y his direct payments could not be spent on social/community activities, which in this case were identified as an eligible need.

  • Somerset County Council (18 018 018)

    Statement Upheld Direct payments 28-Oct-2019

    Summary: The Council was at fault when it reduced Mrs A's direct payment and removed Mr A's carer support. It failed to act in line with the Care Act 2014 and Care and Support Statutory Guidance. This caused avoidable confusion and distress. To remedy the injustice, the Council will, within two months, apologise, make payments and carry out fresh assessments.

  • Liverpool City Council (18 008 110)

    Statement Not upheld Direct payments 16-Sep-2019

    Summary: The complainant says the Council did not properly manage his direct payments account resulting in a shortfall in that account. The Council says it calculated the complainant's contribution to care costs following notice of changes in his benefit income. It sent a letter explaining how he should pay his contribution into the direct payments account. The Council also explained the direct payment account can only be used to pay for approved respite care and it had concerns about some withdrawals made. The Ombudsman finds the Council acted without fault in managing the direct payments account and in meeting the complainant's social care needs.

  • West Sussex County Council (18 008 190)

    Statement Upheld Direct payments 12-Sep-2019

    Summary: Mr Y complains the Council failed to properly fund his mother's care and support plan, resulting in his loss of respite and wages as carer. The Ombudsman finds the Council at fault in its handling of Mr Y's complaint. We recommend the Council provides Mr Y with an apology, pays an amount for time, trouble and distress and provides further reasons for its decision on funding.