Recent statements in this category are shown below:
Statement Upheld Direct payments 09-Jan-2019
Summary: The Council is at fault in that it failed to reimburse Mrs X the costs associated with a week's respite stay for her adult son. This caused Mrs X stress, uncertainty and left her with a debt. The Council acknowledged its failings and proposed a satisfactory remedy.
Statement Not upheld Direct payments 19-Dec-2018
Summary: The Council's decision to cancel Direct Payments and transfer Mr B to managed care was without fault. This is because Mr B had used the payments to fund things that were not eligible at the time, as they were not in his care plan as care and support needs. Mr B has chosen to cancel his care and pay privately rather than accept the offer of managed care services.
Statement Upheld Direct payments 13-Dec-2018
Summary: Mrs X complained the Council unfairly refused her permission to use her mother's direct payments on self-employed carers. The Council gave Mrs X incorrect advice about what type of exceptions it could consider under its direct payment policy. It has agreed to apologise, invite Mrs X to make an application for consideration against its exception policy and consider her request, having regard to Mrs X's assessed care needs and any other relevant circumstances. It has agreed to revise its application form and guidance so it is appropriate to consider exercise of discretion for any use of direct payments.
Statement Upheld Direct payments 29-Nov-2018
Summary: The Council delayed in processing Mr Y's direct payments. This resulted in Mr Y accruing a debt to a care agency. It also failed to consider Mr Y's disability related expenditure during a financial assessment.
Statement Upheld Direct payments 14-Nov-2018
Summary: Mr C complains the Council does not allow him to use the direct payments he receives to meet his needs, in a flexible manner. The Council says it has identified shortcomings in the way it carried out Mr C's review. It will apologise to him and carry out a new review of his needs and support plan. The Ombudsman is satisfied with the Council's proposed actions and has therefore completed his investigation and closed the case.
Statement Upheld Direct payments 08-Nov-2018
Summary: Mr B makes multiple complaints about events since June 2016, when the Council agreed a care and support plan to help him care for his mother, Mrs C, at home. We find some failings in communications causing some injustice to Mr B in distress and adding to his time and trouble. We consider the Council has provided a satisfactory remedy to this having accepted the findings of this statement set out below. It had also agreed to a series of reviews of Mrs C's care although these will not now take place due to Mrs C passing away during the investigation.
Statement Upheld Direct payments 18-Oct-2018
Summary: Ms X and her son, Mr J, complain about the Council's management of her direct payments, removal of her s117 after care status and the conduct of a financial assessment officer. This affected their well-being and caused financial hardship. The Ombudsman has found fault. To remedy this fault the Council has agreed to apologise and carry out a proper audit of the direct payments. It should also review its record keeping arrangements. The Ombudsman was unable to investigate the complaint about the officer's conduct as it happened too long ago.
Statement Not upheld Direct payments 17-Oct-2018
Summary: There is no evidence of fault in the way the Council assessed Mr X's needs or considered how they should be met through the use of Direct Payments.
Statement Upheld Direct payments 12-Oct-2018
Summary: The Council properly assessed Mr C's adult social care needs, but the support plan does not flow directly from the assessment. Some identified needs are not covered in the support plan; there has been no explanation why these are not eligible needs. The Council will complete a review of Mr C's needs, put in any missing support, and back pay an amount for any eligible unmet care needs to the date of the assessment.
Statement Upheld Direct payments 28-Sep-2018
Summary: Mrs B complains that the Council wrongly reduced her personal budget for her care needs. There was some fault by the Council when it re-assessed Mrs B's personal budget. The Council has agreed to our recommendations to put right the injustice suffered by Mrs B. So, we have completed our investigation.