Direct payments

Recent statements in this category are shown below:

  • Sandwell Metropolitan Borough Council (19 009 951)

    Statement Upheld Direct payments 01-Jul-2020

    Summary: Mrs Y complained for her deceased brother, Mr X, the Council delayed in setting up direct payments for Mr X's care and failed to give enough information about managed direct payment accounts. The Council was at fault causing injustice to Mr X and Mrs Y. The Council has agreed to review its procedures for direct payments and managed accounts and to provide training to relevant staff.

  • Essex County Council (19 008 746)

    Statement Upheld Direct payments 01-Jul-2020

    Summary: Mr X complains that the Council gave inconsistent information to Mrs Y. It said she could not spend her budget as previously agreed so Mrs Y was left with increased risk and costs without the planned benefits. The Ombudsman finds the Council at fault in the way it dealt with this. It has agreed to apologise, pay at least £1,000 for dog training, and provide training to its staff.

  • Leeds City Council (19 014 796)

    Statement Upheld Direct payments 10-Jun-2020

    Summary: There was fault by the Council when it made a mistake and paid money into Mr B's account by accident. The Council's apology, which is has already made, is a satisfactory remedy of Mr B's time and trouble in sorting the repayment out.

  • Leicestershire County Council (18 017 173)

    Statement Upheld Direct payments 12-Mar-2020

    Summary: The Council was at fault for failing to arrange home care for Mr B within a reasonable timescale after assessing his needs. This meant he stayed in residential care for several weeks longer than he needed to. This caused Mr B and his son (who was paying a third-party top-up towards the residential care) a financial injustice, as the residential care was more expensive than the home care. The Council has agreed to remedy this by making payments to them totalling £1,100.

  • Norfolk County Council (19 012 900)

    Statement Not upheld Direct payments 11-Mar-2020

    Summary: There was no fault in the way the Council made changes to its charging policy for adult social care.

  • Kirklees Metropolitan Borough Council (19 008 980)

    Statement Upheld Direct payments 02-Mar-2020

    Summary: The Council withdrew respite care for thirteen months because Mr X would not accept residential respite. It then reinstated respite but reduced the number of nights. It also set an arbitrary upper limit on the amount it was willing to pay per night.

  • Bournemouth, Christchurch and Poole Council (19 009 004)

    Statement Not upheld Direct payments 20-Feb-2020

    Summary: The Council's decision that Mr B no longer owes any money for his late wife's care has resolved the outstanding issue on this complaint. In the circumstances no further investigation of the complaint is necessary or appropriate.

  • Wigan Metropolitan Borough Council (19 003 701)

    Statement Upheld Direct payments 17-Feb-2020

    Summary: there was no fault in the Council's assessment of Mr Y's social care needs and support planning in the period before he left school and moved to a specialist post 19 college. There was fault in the way the Council considered a request for post 19 transport assistance for Mr Y. This caused injustice to Mr Y's mother, Ms X, because she had to drive him to college which is some distance from their home. The Council has agreed to provide a suitable remedy.

  • Blackpool Borough Council (19 007 567)

    Statement Upheld Direct payments 14-Feb-2020

    Summary: Mrs X complained about the way the Council handled the care costs when her father went into residential care. The Council was not at fault for the way it handled the care costs nor for asking Mrs X to repay direct payments in the circumstances. It was at fault for a delay in pursuing community care charges and should apologise for this.

  • Shropshire Council (19 005 889)

    Statement Not upheld Direct payments 10-Feb-2020

    Summary: There is no fault by the Council in its action to pursue a debt from the late Mrs Y's estate.

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