Warrington Council (24 020 607)

Statement Closed after initial enquiries Direct payments 07-May-2025

Summary: We will not investigate this complaint about the Council’s refusal to pay the full cost of the complainant’s care. This is because the matter has been to court.

Tameside Metropolitan Borough Council (24 012 732)

Statement Upheld Direct payments 06-May-2025

Summary: Mr X complains the Council has failed to deal properly with the charges for his care, resulting in it charging him more than he can afford to pay. The Council failed to explain why it accepted some of his car expenses as disability related expenditure but not others. The council needs to apologise and reconsider its decisions, providing reasons for them.

London Borough of Camden (24 019 004)

Statement Closed after initial enquiries Direct payments 21-Apr-2025

Summary: We will not investigate this complaint about the Council not having paid Miss X direct payments to hire a personal assistant. We will not reconsider matters we already decided in 2024. Given this, investigation of later events would not achieve a meaningful outcome, and we could not say any later fault by the Council caused injustice.

Derbyshire County Council (24 018 587)

Statement Closed after initial enquiries Direct payments 10-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to stop her daughter’s direct payments in October 2024 and about an outstanding debt the Council says needs to be paid back. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further outcomes.

Nottinghamshire County Council (24 015 415)

Statement Closed after initial enquiries Direct payments 09-Apr-2025

Summary: We will not investigate Mrs X’s complaint about Ms Y’s care provision and direct payment. This is because the Council is already taking suitable action to remedy the matters raised prior to our involvement.

Nottingham City Council (24 017 174)

Statement Closed after initial enquiries Direct payments 30-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to review Mr X’s care plan. This is because there is not enough evidence of fault.

London Borough of Wandsworth (24 007 789)

Statement Closed after initial enquiries Direct payments 30-Mar-2025

Summary: We will not investigate Miss X’s complaint about the way the Council managed her transfer of care from another council and its management of her direct payment pre-paid card. This is because an investigation would not lead to any worthwhile outcomes.

West Sussex County Council (24 007 403)

Statement Upheld Direct payments 19-Mar-2025

Summary: Mr X complained that the Council wrongly stopped Mr T (suitable person) from managing his direct payment and it failed to tell him about its decision reasons. There was fault by the Council with its delays in completing Mr X’s care needs review assessment and his mental capacity act assessment. This caused distress, worry, uncertainty and frustration to Mr X. The Council will take action to remedy the injustice caused.

Kent County Council (24 014 766)

Statement Closed after initial enquiries Direct payments 19-Mar-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to fund a package of support for her son, Mr Z, whilst she was on holiday. There is not enough evidence of fault to justify an investigation.

Suffolk County Council (24 008 529)

Statement Not upheld Direct payments 13-Mar-2025

Summary: Mrs X complained about the Council failure to advise her about her obligations under the direct payments scheme. We did not find the Council to be at fault because Mrs X signed an agreement that explained her responsibilities as an employer and to provide an audit trail. In the absence of any evidence to show how public finds were spent, the Council was entitled to request its return.