Royal Borough of Greenwich (23 003 486)

Statement Upheld Direct payments 23-Oct-2023

Summary: We will not investigate this complaint about the Councils failure to tell Ms B direct payments she receives for providing care to her employer, Mr C, would include his National Insurance contribution and holiday payments. This is because the Council has apologised for the fault, and we are satisfied this remedies the injustice caused.

Bath and North East Somerset Council (23 000 127)

Statement Upheld Direct payments 15-Oct-2023

Summary: Mr X complains the Council did not advise him about care charges towards his mother’s care costs paid via a direct payment. We find there was fault by the Council as it gave the wrong information about amounts it would pay as a direct payment. However, we do not consider this caused Mrs X or Mr X injustice.

North Yorkshire Council (23 001 259)

Statement Upheld Direct payments 15-Oct-2023

Summary: Mr B complained the Council did not deal with a surplus on a direct payment account in the proper way and, as a result, his son paid more for his care than he should. There was fault by the Council but it did not cause significant injustice.

Sefton Metropolitan Borough Council (23 008 570)

Statement Closed after initial enquiries Direct payments 09-Oct-2023

Summary: We will not investigate this complaint regarding the Council’s decision to request Mr X return overpayments he received meant to assist with his care needs. This is because an investigation would not lead to a different outcome.

Essex County Council (23 007 429)

Statement Closed after initial enquiries Direct payments 08-Oct-2023

Summary: We will not investigate this complaint about the Council’s decision not to award Mrs X with direct payments. This is because we would be unlikely to find fault with the Council’s actions.

Sefton Metropolitan Borough Council (23 007 167)

Statement Closed after initial enquiries Direct payments 03-Oct-2023

Summary: We will not investigate Ms X’s complaint that the Council delayed in arranging a day care placement for her son Mr Z and would not provide her with direct payments to fund the placement. There is insufficient evidence of fault to justify an investigation.

London Borough of Enfield (23 006 522)

Statement Closed after initial enquiries Direct payments 25-Sep-2023

Summary: We will not investigate Ms X’s complaint about errors in the Council’s administration of her relative, Y’s, direct payments. This is because we cannot achieve the outcome Ms X wants.

West Sussex County Council (23 005 170)

Statement Upheld Direct payments 11-Sep-2023

Summary: We will not investigate this complaint about the Council delaying in telling Mrs X her son no longer needed to pay a client contribution towards the cost of his care. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.

Solihull Metropolitan Borough Council (22 010 640)

Statement Upheld Direct payments 16-Aug-2023

Summary:Mrs X complains the Council failed to carry out annual reviews of son’s (Y) care and support plan or review her carers assessment between 2018 and 2021. It also failed to act on her request for an increase in the hourly personal assistant rate. This has caused Mrs X and Y distress and uncertainty. Mrs Y says it has also caused her financial disadvantage.

Sheffield City Council (23 001 555)

Statement Closed after initial enquiries Direct payments 07-Aug-2023

Summary: We will not investigate Mr X’s complaint that the Council wrongly removed him as his son, Mr Z’s, personal assistant and reduced Mr Z’s care and support hours. There is not enough evidence of fault to start an investigation.