Central Bedfordshire Council (24 017 351)

Statement Not upheld Direct payments 23-Jun-2025

Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.

Central Bedfordshire Council (24 017 352)

Statement Not upheld Direct payments 23-Jun-2025

Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.

London Borough of Croydon (24 011 655)

Statement Upheld Direct payments 11-Jun-2025

Summary: Ms C complains about the Council’s decision to reduce her sister’s direct payment. I have found no procedural fault in the way the Council has reached its decision. It is however at fault for failing to address all Ms C’s complaints. To remedy the complaint the Council has agreed to apologise to Ms C and make service improvements.

City of Wolverhampton Council (24 018 857)

Statement Closed after initial enquiries Direct payments 11-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to agree to pay direct payments. This is because there is not enough evidence of fault with how the Council reached its decision not to provide direct payments.

Derbyshire County Council (24 021 634)

Statement Closed after initial enquiries Direct payments 18-May-2025

Summary: We will not investigate this complaint about the Council’s reduction of an adult social care personal budget. The Council followed a proper process of assessment, completed by a suitable member of staff, to decide how to meet the complainant's needs. There is not enough evidence of fault, and no reason for the Ombudsman to question or criticise the Council’s decision, even though the complainant strongly disagrees with it.

Warrington Council (24 020 607)

Statement Closed after initial enquiries Direct payments 07-May-2025

Summary: We will not investigate this complaint about the Council’s refusal to pay the full cost of the complainant’s care. This is because the matter has been to court.

Tameside Metropolitan Borough Council (24 012 732)

Statement Upheld Direct payments 06-May-2025

Summary: Mr X complains the Council has failed to deal properly with the charges for his care, resulting in it charging him more than he can afford to pay. The Council failed to explain why it accepted some of his car expenses as disability related expenditure but not others. The council needs to apologise and reconsider its decisions, providing reasons for them.

London Borough of Camden (24 019 004)

Statement Closed after initial enquiries Direct payments 21-Apr-2025

Summary: We will not investigate this complaint about the Council not having paid Miss X direct payments to hire a personal assistant. We will not reconsider matters we already decided in 2024. Given this, investigation of later events would not achieve a meaningful outcome, and we could not say any later fault by the Council caused injustice.

Derbyshire County Council (24 018 587)

Statement Closed after initial enquiries Direct payments 10-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to stop her daughter’s direct payments in October 2024 and about an outstanding debt the Council says needs to be paid back. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further outcomes.

Nottinghamshire County Council (24 015 415)

Statement Closed after initial enquiries Direct payments 09-Apr-2025

Summary: We will not investigate Mrs X’s complaint about Ms Y’s care provision and direct payment. This is because the Council is already taking suitable action to remedy the matters raised prior to our involvement.