Nottingham City Council (24 017 174)

Statement Closed after initial enquiries Direct payments 30-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to review Mr X’s care plan. This is because there is not enough evidence of fault.

London Borough of Wandsworth (24 007 789)

Statement Closed after initial enquiries Direct payments 30-Mar-2025

Summary: We will not investigate Miss X’s complaint about the way the Council managed her transfer of care from another council and its management of her direct payment pre-paid card. This is because an investigation would not lead to any worthwhile outcomes.

West Sussex County Council (24 007 403)

Statement Upheld Direct payments 19-Mar-2025

Summary: Mr X complained that the Council wrongly stopped Mr T (suitable person) from managing his direct payment and it failed to tell him about its decision reasons. There was fault by the Council with its delays in completing Mr X’s care needs review assessment and his mental capacity act assessment. This caused distress, worry, uncertainty and frustration to Mr X. The Council will take action to remedy the injustice caused.

Kent County Council (24 014 766)

Statement Closed after initial enquiries Direct payments 19-Mar-2025

Summary: We will not investigate Mrs X’s complaint that the Council failed to fund a package of support for her son, Mr Z, whilst she was on holiday. There is not enough evidence of fault to justify an investigation.

Suffolk County Council (24 008 529)

Statement Not upheld Direct payments 13-Mar-2025

Summary: Mrs X complained about the Council failure to advise her about her obligations under the direct payments scheme. We did not find the Council to be at fault because Mrs X signed an agreement that explained her responsibilities as an employer and to provide an audit trail. In the absence of any evidence to show how public finds were spent, the Council was entitled to request its return.

City of Doncaster Council (24 017 465)

Statement Closed after initial enquiries Direct payments 13-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Councils handling of her direct payments. Any injustice is not significant enough to warrant our involvement.

Bath and North East Somerset Council (24 017 522)

Statement Closed after initial enquiries Direct payments 13-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to withdraw her direct payments. There is insufficient evidence of fault to warrant an investigation.

Nottingham City Council (24 014 805)

Statement Closed after initial enquiries Direct payments 18-Feb-2025

Summary: We cannot investigate this complaint about adult social care provision. We have no powers to consider complaints where the complainant has started court action.

Birmingham City Council (24 003 735)

Statement Upheld Direct payments 14-Feb-2025

Summary: Miss X complained about the Council’s failure to provide care and support for her brother, Mr Y, over a prolonged period. We found the Council to be at fault. To remedy the personal injustice caused by this fault, we recommend the Council should apologise, make a symbolic payment to both Miss X and Mr Y and backdate the direct payment to the date of the initial assessment in October 2022. The Council should also take action to improve its service.

Birmingham City Council (24 010 750)

Statement Closed after initial enquiries Direct payments 13-Feb-2025

Summary: We will not investigate Ms X’s complaint about the Council stopping her Direct Payment in 2021. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.