Direct payments


Recent statements in this category are shown below:

  • Leicestershire County Council (18 017 173)

    Statement Upheld Direct payments 12-Mar-2020

    Summary: The Council was at fault for failing to arrange home care for Mr B within a reasonable timescale after assessing his needs. This meant he stayed in residential care for several weeks longer than he needed to. This caused Mr B and his son (who was paying a third-party top-up towards the residential care) a financial injustice, as the residential care was more expensive than the home care. The Council has agreed to remedy this by making payments to them totalling £1,100.

  • Norfolk County Council (19 012 900)

    Statement Not upheld Direct payments 11-Mar-2020

    Summary: There was no fault in the way the Council made changes to its charging policy for adult social care.

  • Kirklees Metropolitan Borough Council (19 008 980)

    Statement Upheld Direct payments 02-Mar-2020

    Summary: The Council withdrew respite care for thirteen months because Mr X would not accept residential respite. It then reinstated respite but reduced the number of nights. It also set an arbitrary upper limit on the amount it was willing to pay per night.

  • Bournemouth, Christchurch and Poole Council (19 009 004)

    Statement Not upheld Direct payments 20-Feb-2020

    Summary: The Council's decision that Mr B no longer owes any money for his late wife's care has resolved the outstanding issue on this complaint. In the circumstances no further investigation of the complaint is necessary or appropriate.

  • Wigan Metropolitan Borough Council (19 003 701)

    Statement Upheld Direct payments 17-Feb-2020

    Summary: there was no fault in the Council's assessment of Mr Y's social care needs and support planning in the period before he left school and moved to a specialist post 19 college. There was fault in the way the Council considered a request for post 19 transport assistance for Mr Y. This caused injustice to Mr Y's mother, Ms X, because she had to drive him to college which is some distance from their home. The Council has agreed to provide a suitable remedy.

  • Blackpool Borough Council (19 007 567)

    Statement Upheld Direct payments 14-Feb-2020

    Summary: Mrs X complained about the way the Council handled the care costs when her father went into residential care. The Council was not at fault for the way it handled the care costs nor for asking Mrs X to repay direct payments in the circumstances. It was at fault for a delay in pursuing community care charges and should apologise for this.

  • Shropshire Council (19 005 889)

    Statement Not upheld Direct payments 10-Feb-2020

    Summary: There is no fault by the Council in its action to pursue a debt from the late Mrs Y's estate.

  • Milton Keynes Council (19 006 070)

    Statement Upheld Direct payments 10-Feb-2020

    Summary: Miss B complained the Council unreasonably reduced the amount it disregards for holidays in her financial assessment when her circumstances have not changed. The Council's calculation of the disregard was carried out properly but the Council applied it from the wrong date. The Council will amend when its 2019 calculation starts from and refund Miss B the difference between the two amounts.

  • West Sussex County Council (19 003 340)

    Statement Upheld Direct payments 31-Jan-2020

    Summary: Mr X complains Isle of Wight Council (IWC) failed to meet his mother's needs properly or his needs as her carer, and West Sussex County Council (WSCC) failed to support his mother properly after June 2018 and ignored his request to stop paying her direct payments to him. WSCC has not failed to support his mother. It failed to take any action in response to Mr X's request to stop making payments, but this did not cause injustice to him or his mother. IWC did not always implement the mother's care and support plan, which caused injustice to Mr X. It needs to apologise and pay financial redress.

  • Kirklees Metropolitan Borough Council (19 004 538)

    Statement Not upheld Direct payments 28-Jan-2020

    Summary: There was no fault in the way the Council delivered part of a remedy that the Ombudsman recommended in a previous decision.