Safeguarding


Recent statements in this category are shown below:

  • Surrey County Council (17 010 893)

    Statement Closed after initial enquiries Safeguarding 14-Nov-2017

    Summary: The Ombudsman will not investigate this complaint alleging a failure in safeguarding procedures. This is because most of the complaint matters raised have been investigated already by the Ombudsman. It is unlikely further investigation of the new complaint will lead to a different outcome.

  • Walsall Metropolitan Borough Council (17 008 220)

    Statement Closed after initial enquiries Safeguarding 14-Nov-2017

    Summary: The Ombudsman will not investigate Mrs A's complaint about the Council's failure to remove her daughter, Ms C from her current partner and accommodation. This is because Mrs A does not have consent to complain on behalf of her daughter.

  • Norfolk County Council (16 013 714)

    Statement Upheld Safeguarding 13-Nov-2017

    Summary: There is fault by the Council in the way it has made decisions regarding the complainant's contact with his sister who is vulnerable and resides in a Care Home. This has resulted in the Council not allowing the complainant to visit his sister at the Home. The Council has now agreed to carry out a review of this decision and to take other actions to ensure the complainant's sister's best interests are properly considered.

  • London Borough of Islington (17 010 749)

    Statement Closed after initial enquiries Safeguarding 13-Nov-2017

    Summary: The Ombudsman will not investigate Ms A's complaint about the Council' failure to safeguard her mother Mrs B. This is because Mrs B has capacity to make her own decisions and does not want to complain about her care.

  • Salford City Council (17 010 527)

    Statement Closed after initial enquiries Safeguarding 09-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about a safeguarding issue. This is because the complainant does not have consent to make a complaint on behalf of the person affected.

  • Lancashire County Council (16 011 836)

    Statement Closed after initial enquiries Safeguarding 08-Nov-2017

    Summary: The Ombudsman should not investigate Mrs X's complaint about her late mother's care. This is because the Council has apologised and made several changes to its service. The Ombudsman is satisfied with these actions and could not add to the Council's investigation or improve on the outcome for Mrs X.

  • North Tyneside Metropolitan Borough Council (17 003 913)

    Statement Upheld Safeguarding 07-Nov-2017

    Summary: There is no evidence that the Council was at fault in the way it considered the safeguarding alert about the late Mrs J: it had a duty to make enquiries. However, the Council agrees it should have communicated better with the family after Mrs J left hospital and should not have reduced the Direct Payments until a care agency was found.

  • Lancashire County Council (17 010 331)

    Statement Closed after initial enquiries Safeguarding 31-Oct-2017

    Summary: The Ombudsman will not investigate Mr X's complaint the Council failed to take safeguarding action to protect his aunt, Mrs Y, and failed to share its safeguarding report with him. This is because it is unlikely further investigation would add to the safeguarding investigation, find any fault, or lead to a different outcome.

  • Kent County Council (17 003 892)

    Statement Not upheld Safeguarding 30-Oct-2017

    Summary: There is no fault in how the Council dealt with the concerns Ms X raised about her mother's care.

  • Oldham Metropolitan Borough Council (16 015 846)

    Statement Upheld Safeguarding 30-Oct-2017

    Summary: Ms X complained about the Council's investigation of an injury sustained by her mother, Ms Y, when she lived in a care home in 2016. The Council's safeguarding investigation did not address the delay in properly assessing or seeking appropriate treatment after staff were first alerted to Ms Y's injury on 10 July. The Council will consult with health officials and independent care homes to consider appropriate procedures for properly alerting the right staff and seeking prompt appropriate treatment for such injuries in future.

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