Recent statements in this category are shown below:
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Statement Closed after initial enquiries Safeguarding 10-Jun-2024
Summary: We ended the investigation of Mrs X’s complaints about a council-run care home because they are late. And complaints about a GP and about access to records are not for the Local Government and Social Care Ombudsman. Mrs X needs to raise these matters with the Information Commissioner and the Parliamentary and Health Service Ombudsman.
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Stockton-on-Tees Borough Council (24 000 854)
Statement Closed after initial enquiries Safeguarding 06-Jun-2024
Summary: We will not investigate Mr X’s complaint about the care his mother, Mrs Z, receives. We do not accept Mr X as a suitable representative for Mrs Z.
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Coventry City Council (23 008 010)
Statement Not upheld Safeguarding 02-Jun-2024
Summary: Ms X complains the Council failed to deal properly with safeguarding concerns about her adult son. The Council was not at fault over its handling of the safeguarding concerns.
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City of Bradford Metropolitan District Council (23 011 330)
Statement Not upheld Safeguarding 29-May-2024
Summary: Miss X complained about the decision of the Adult Safeguarding Board not to carry out a multi-agency review into events that took place prior to her daughter’s death. We have not found fault with how this decision was made.
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Kingston Upon Hull City Council (24 001 071)
Statement Closed after initial enquiries Safeguarding 27-May-2024
Summary: We will not investigate this complaint about the way the Council has treated Mr B for the past 30 years. This is because we could not add to previous responses Mr B has received from the Council.
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Norfolk County Council (23 019 730)
Statement Closed after initial enquiries Safeguarding 25-May-2024
Summary: We will not investigate this complaint about the Council not updating the complainant about safeguarding concerns he raised to it about another person. This is because there is insufficient evidence of fault by the Council, or the complainant suffering an injustice.
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London Borough of Lambeth (23 021 494)
Statement Closed after initial enquiries Safeguarding 21-May-2024
Summary: We will not investigate Ms X’s complaint that the Council wrongly took over the appointeeship of her late mother’s benefits. The complaint is late. Furthermore, the substantive matters have been considered by the courts and any injustice is either not significant enough or not due to the Council’s actions.
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Northumberland County Council (23 021 221)
Statement Closed after initial enquiries Safeguarding 21-May-2024
Summary: We will not investigate Mrs X’s complaint that the Council failed to safeguard her father from neglect in the months prior to his death. The Council has appropriately investigated and responded to her concerns. An investigation by us would be unlikely to add to the Council’s investigation or achieve anything more.
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Statement Closed after initial enquiries Safeguarding 19-May-2024
Summary: We will not investigate this complaint about how the Council made adult safeguarding enquiries. There is not enough evidence of fault to justify our involvement. It is reasonable for the complainant to refer their concerns about data protection to the Information Commissioner’s Office.
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North Yorkshire Council (23 021 324)
Statement Closed after initial enquiries Safeguarding 15-May-2024
Summary: We will not investigate Mrs X’s complaint about a safeguarding concern raised in 2022. The complaint is late and there are no good reasons to consider now.