Safeguarding


Recent statements in this category are shown below:

  • Rochdale Metropolitan Borough Council (23 016 556)

    Statement Closed after initial enquiries Safeguarding 07-May-2024

    Summary: We will not investigate this complaint about the Council’s decision to manage Miss Y’s daughter Miss X’s finances. This is because the complaint relates to events that took place more than 12 months ago; it would have been reasonable for Miss Y to bring the complaint to us at the time.

  • Lancashire County Council (24 001 581)

    Statement Closed after initial enquiries Safeguarding 28-Apr-2024

    Summary: We will not investigate this complaint about the Council’s care provision to the late Ms X. This is because the complaint is late and an investigation would not achieve any worthwhile outcome.

  • London Borough of Hounslow (23 011 292)

    Statement Upheld Safeguarding 28-Apr-2024

    Summary: Mrs B complained the Council failed to provide satisfactory care to her uncle, Mr C. The Council’s safeguarding enquiry found that acts of neglect and omission had occurred in Mr C’s care. This is fault, which caused Mr C injustice. We found the Council has not properly addressed the injustice caused to Mr C and Mrs B. The Council has agreed to our recommendations to remedy the injustice caused to Mr C and Mrs B.

  • Blackpool Borough Council (23 015 493)

    Statement Upheld Safeguarding 28-Apr-2024

    Summary: Mr X complains the Council has failed to meet his care and support needs and, despite agreeing to reassess them in January 2024, it has failed to do so. The Council has delayed in reassessing Mr X’s needs. It needs to reassess his need for care and support under the Care Act 2014 without further delay.

  • Cambridgeshire County Council (23 011 212)

    Statement Not upheld Safeguarding 23-Apr-2024

    Summary: Ms X complained about the way the Council dealt with safeguarding concerns about Mrs Y. We do not find fault with the actions of the Council.

  • Halton Borough Council (23 008 536)

    Statement Upheld Safeguarding 23-Apr-2024

    Summary: Mrs X complains on behalf of her late mother Mrs Y, that the Council failed to tell her the outcome of a safeguarding review. Mrs X also says the Council failed to administer her mother’s medication which led to her going into hospital and damage to her property. Mrs X says this caused both her and her mother extreme distress. We have found fault in the actions of the Council for not confirming the outcome of the safeguarding review and for failing to ensure that Mrs Y’s medication was administered correctly. We recommend the Council apologises to Mrs X, pay her a financial remedy and implement a service improvement.

  • Royal Borough of Greenwich (23 017 099)

    Statement Closed after initial enquiries Safeguarding 22-Apr-2024

    Summary: We will not investigate this complaint about the minutes of a safeguarding conference. This is because we could not add to the Council’s complaints investigation.

  • Derbyshire County Council (23 020 260)

    Statement Closed after initial enquiries Safeguarding 22-Apr-2024

    Summary: We will not investigate this complaint about the Council’s decision to restrict contact between Mr X and his partner. This is because an investigation would be unlikely to find fault with the Council’s actions.

  • Staffordshire County Council (23 018 763)

    Statement Closed after initial enquiries Safeguarding 21-Apr-2024

    Summary: We will not investigate this complaint about adult social care in a residential care home. The complainant alleges neglect, which would be more appropriately investigated by the relevant safeguarding authority or by a court. The person using the service has died so we can achieve no personal remedy for any fault. The Care Quality Commission has inspected and made service improvements. It is unlikely an Ombudsman investigation would achieve anything further.

  • London Borough of Waltham Forest (23 008 465)

    Statement Upheld Safeguarding 18-Apr-2024

    Summary: Mr X complained the Council delayed carrying out a social care needs assessment, wrongly decided he does not have any social care needs and has failed to respond to safeguarding concerns. The Council was at fault for the delay in assessing Mr X’s needs. It has already apologised for this which was an appropriate remedy. There is no evidence of fault in the way it assessed his needs or responded to safeguarding referrals it received.

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