City of Bradford Metropolitan District Council (25 010 565)

Statement Closed after initial enquiries Safeguarding 13-Jan-2026

Summary: We will not investigate this complaint about adult safeguarding because there is not enough evidence of fault. We have no powers to consider concerns about the standard of care arranged by the NHS.

Hampshire County Council (25 001 375)

Statement Upheld Safeguarding 12-Jan-2026

Summary: Mrs X complained the Council delayed in carrying out transition planning for Miss Y and failed to carry out adequate Care Act assessments. Mrs X also complained the Council delayed in providing a support plan for Miss Y’s which meant she was left without adequate care and support. We found the Council’s failings and delays in the transition process and in completing appropriate assessments and support plans are fault. These faults left Miss Y without appropriate care and support and caused significant uncertainty, distress and upset for Miss Y and her family. The Council will apologise and make payments to Mrs X and Miss Y and review its processes.

London Borough of Hillingdon (25 001 417)

Statement Upheld Safeguarding 08-Jan-2026

Summary: Miss X complains the Council failed to respond and effectively deal with the safeguarding concerns reported to it. We have found fault in the Council’s actions for failing to inform Miss X about the progress and outcome of the referrals she had made. The Council has agreed to issue Miss X with an apology and complete service improvements.

West Berkshire Council (25 010 945)

Statement Closed after initial enquiries Safeguarding 07-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to start an adults safeguarding enquiry. There is not enough evidence of fault to justify investigating.

City of Bradford Metropolitan District Council (25 012 088)

Statement Closed after initial enquiries Safeguarding 07-Jan-2026

Summary: We will not investigate this complaint about the way the Council investigated safeguarding concerns reported by the complainant. There is not enough evidence of fault to justify investigating.

Norfolk County Council (25 012 140)

Statement Closed after initial enquiries Safeguarding 05-Jan-2026

Summary: We will not investigate Mrs X’s complaint about the Council not involving her in decisions about her father, Mr Y’s, care and instead, liaising with the Lasting Power of Attorneys which she said were not appropriate people. This is because the complaint is late and there are no good reasons why she did not complain sooner. It is also unlikely that we would find fault with the Council.

London Borough of Bexley (25 009 039)

Statement Upheld Safeguarding 05-Jan-2026

Summary: We will not investigate this complaint about safeguarding adults. This is because we are satisfied with the actions the Council has taken to investigate, accept fault, and apologise for the impact of its fault. It is unlikely an Ombudsman investigation would add anything further.

London Borough of Hammersmith & Fulham (24 006 242)

Statement Not upheld Safeguarding 18-Dec-2025

Summary: We found no fault with the care provided to Miss Y by London Borough of Hammersmith and Fulham, West London NHS Trust and North West London Integrated Care Board.

Knowsley Metropolitan Borough Council (23 013 452)

Statement Upheld Safeguarding 17-Dec-2025

Summary: Mr X’s main complaint is that the Council failed to properly assess his needs in July 2023 and then failed to respond to his complaint about the assessment. We find that the Council did not follow the correct process as it failed to send a copy of Mr X’s assessment to him and then deleted the assessment. The Council also did not respond to Mr X's complaint about the assessment. However, the Council’s offer of a re-assessment soon after Mr X complained, has mitigated a lot of the injustice Mr X suffered because of the fault.

London Borough of Newham (24 019 552)

Statement Upheld Safeguarding 12-Dec-2025

Summary: Mr X complained the Council failed to act on or address threatening and anti-social behaviour from a neighbour who receives support from the Council’s Adult Social Care service. The Council was at fault for failing to consider using its anti-social behaviour powers, and for failing to properly record how it reached some of its decisions. The Council will apologise to Mr X for the avoidable frustration its fault caused, and remind staff about correct procedures.