Cumbria County Council (20 002 146)

Statement Upheld Safeguarding 23-Nov-2020

Summary: Mrs X complained the Council prematurely referred a safeguarding concern to the police and did not investigate her complaint properly. Mrs X says this caused her distress and endangered her job. There was no fault in the way the Council handled the safeguarding concern and subsequent investigation. The Council was at fault for not following is own complaint procedure, but this did not cause Mrs X an injustice.

London Borough of Richmond upon Thames (19 017 426)

Statement Not upheld Safeguarding 23-Nov-2020

Summary: Mr B complains about the Council's contacts with him connected to enquiries it made into his mother's welfare. We do not uphold the complaint finding no fault in the Council's actions connected to those enquiries. While there was some fault in the Council's complaint handling we find any injustice has since been remedied by its actions.

London Borough of Hillingdon (19 014 118)

Statement Not upheld Safeguarding 23-Nov-2020

Summary: Mr B complains about contacts the Council had with him and his late mother in 2019 because of concerns for her welfare. We do not uphold the complaint finding no fault in the Council's actions.

London Borough of Wandsworth (19 006 729)

Statement Upheld Safeguarding 19-Nov-2020

Summary: There was fault in the way the Council decide to move Mr C to a different placement. The Council did not properly respond to or negotiate with Mr C's old placement when it asked for a fee increase. The Council did not properly consider whether the new placement could meet Mr C's needs. The new placement did not always meet Mr C's needs and did not always follow the care plan and guidance to assist Mr C at mealtimes. The Council has agreed to apologise to the family, pay them £2,000 and make service improvements.

Oxfordshire County Council (20 001 898)

Statement Not upheld Safeguarding 18-Nov-2020

Summary: The Council considered the late Mr A's views properly when it undertook a safeguarding investigation.

Dudley Metropolitan Borough Council (19 008 138)

Statement Upheld Safeguarding 12-Nov-2020

Summary: Mr B complains on behalf of his mother, Mrs C, that the Council did not properly deal with a safeguarding concern about Mrs C because it entered her home without permission. The Council is at fault because it did not properly complete a safeguarding concern document, did not consider professional guidance, did not fully consider Mrs C's wishes and entered her property without any legal basis to do so. Mrs C suffered distress. The Council has agreed to apologise to Mrs C, pay Mrs C £100 for her distress and issue advice to staff.

Torbay Council (20 000 420)

Statement Upheld Safeguarding 10-Nov-2020

Summary: Mrs A has complained about a safeguarding enquiry relating to the care her mother had at a care home. The Ombudsmen will not investigate as the Trust, acting on behalf of the Council, has made a number of improvements and we would not recommend any further action.

Torbay and South Devon NHS Foundation Trust (20 000 420)

Statement Upheld Safeguarding 10-Nov-2020

Summary: Mrs A has complained about a safeguarding enquiry relating to the care her mother had at a care home. The Ombudsmen will not investigate as the Trust, acting on behalf of the Council, has made a number of improvements and we would not recommend any further action.

London Borough of Ealing (19 020 332)

Statement Not upheld Safeguarding 04-Nov-2020

Summary: Mr X complained the Council failed to take any action following a safeguarding referral which left him at risk. The Ombudsman will not investigate the complaint further. This is because the incident happened too long ago, issues regarding data handling are better addressed by the Information Commissioner's Office and there is no evidence this caused a significant injustice to Mr X.

Hampshire County Council (19 010 704)

Statement Upheld Safeguarding 23-Oct-2020

Summary: The Ombudsman cannot investigate Ms D's complaint about decisions made by the Council during a best interest meeting about her partner, as this is not a matter for the Ombudsman. Whilst there is evidence of fault in how the Council responded to Ms D's safeguarding concerns and complaint, this did not cause her or her partner an injustice.