Surrey County Council (24 021 861)

Statement Closed after initial enquiries Safeguarding 17-Jun-2025

Summary: We will not investigate this complaint about how the Council completed safeguarding enquiries. There is not enough evidence of fault to justify our involvement.

Norfolk County Council (24 023 138)

Statement Closed after initial enquiries Safeguarding 16-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to place Miss B’s brother in a respite care home placement.
Miss B is complaining too late and there is no good reason to investigate now.

Portsmouth City Council (25 002 546)

Statement Upheld Safeguarding 16-Jun-2025

Summary: We will not investigate this complaint about a safeguarding adults enquiry. We are satisfied with the actions the Council has taken, and it is unlikely we would achieve anything further. The Council has accepted delay, apologised for the impact, and acted to improve future service.

Liverpool City Council (24 019 962)

Statement Closed after initial enquiries Safeguarding 12-Jun-2025

Summary: We will not investigate this complaint about adult social care. It is unlikely we would add to the Council’s response or achieve anything further.

Hertfordshire County Council (24 018 312)

Statement Closed after initial enquiries Safeguarding 11-Jun-2025

Summary: We will not investigate Mr and Mrs X’s complaint about adult safeguarding involving their son, Mr Y. We could not add to the investigations and responses the Council has already provided. We also cannot achieve the outcome Mr and Mrs X want.

Surrey County Council (24 023 397)

Statement Closed after initial enquiries Safeguarding 10-Jun-2025

Summary: We will not investigate this complaint alleging an officer did not keep information confidential. This is because there is no evidence of fault with the Council’s response.

Barnsley Metropolitan Borough Council (24 021 976)

Statement Closed after initial enquiries Safeguarding 10-Jun-2025

Summary: We will not investigate Mr X’s complaint about how the Council dealt with a safeguarding investigation. This is because there is not enough evidence of fault, and we could not add to the investigation carried out by the Council.

Bracknell Forest Council (24 017 608)

Statement Upheld Safeguarding 28-May-2025

Summary: Mr X complained the Council failed to discharge its legal duties towards him. We upheld part of Mr X’s complaint. There was no requirement for the Council to complete safeguarding enquiries and so there was no fault saying it would not progress a safeguarding investigation. However, a social care assessment should have been completed when Mr X said he was struggling with daily activities because of pain. The complaint response did not identify this and so was inadequate. Mr X suffered avoidable distress. The Council will issue an apology, make a symbolic payment and complete the social care assessment already started.

City of Bradford Metropolitan District Council (24 021 484)

Statement Closed after initial enquiries Safeguarding 27-May-2025

Summary: We will not investigate this late complaint about the Council’s involvement in Mr Z’s social care. There is not a good reason for the delay in the matter being brought to us.

City of Wolverhampton Council (24 013 499)

Statement Closed after initial enquiries Safeguarding 22-May-2025

Summary: We will not investigate this complaint about the Council’s handling of safeguarding concerns relating to the complainant’s son. This is because the matters relate to care arrangements decided in ongoing court proceedings, and it would therefore be reasonable for Ms X to raise her concerns in court.