Safeguarding

Norfolk County Council (18 015 769)

Statement Upheld Safeguarding 17-May-2019

Summary: There is evidence of fault in this complaint. The Council failed to properly investigate Mrs X's complaint about a carers actions on the night her husband died. The Council also failed to give sufficient weight to the evidence Mrs X provided. This caused her significant distress.

Cornwall Council (17 016 634)

Statement Upheld Safeguarding 13-May-2019

Summary: There was fault in the way the Council carried out safeguarding investigations and in its communications with Ms B and Mr C. The Council has agreed to apologise to Ms B, to make a payment of £750 to Ms B and to make a service improvement to ensure the same fault does not happy again.

Shropshire Council (18 011 601)

Statement Not upheld Safeguarding 10-May-2019

Summary: Most of Mr B's complaint is out of the Ombudsman's jurisdiction as it relates to the actions of the Council as a housing provider and is being investigated by the Housing Ombudsman. I have not found fault with the Council's actions in assessing Mr B's needs and recommending adaptations to the property.

Brighton & Hove City Council (18 004 671)

Statement Upheld Safeguarding 03-May-2019

Summary: Ms X complains that the Council unnecessarily delayed Mrs Y returning home while it got authorisation from the Court of Protection for her to be deprived of her liberty at home. The Ombudsman finds the Council was at fault and this caused Mrs Y a financial loss, and distress, time and trouble to Ms X. It will waive 20 weeks of Mrs Y's fees less her contribution, and pay £250 to Ms X.

Doncaster Metropolitan Borough Council (18 001 366)

Statement Upheld Safeguarding 30-Apr-2019

Summary: Mr E complains about the Council contracting with a care provider which the Council later found, following a safeguarding investigation, had neglected his grandmother. We do not consider the Council at fault for entering or failing to end its contract with the provider. But we uphold the complaint, noting delays and a failure of the Council to keep in touch during the safeguarding investigation. We also find fault in the delay taken to arrange a second care provider when Mr E's grandmother left hospital. The Council has agreed action to remedy the injustice caused by these faults.

Birmingham City Council (18 004 280)

Statement Upheld Safeguarding 30-Apr-2019

Summary: The Council was not at fault in the way in which it discharged its duties as the appointed deputy for the financial affairs of Mr X's mother, Mrs X, while she lived in care. There was an element of fault insofar as officers did not provide Mr X with a copy of the home's comments on his complaints. But, this omission did not cause Mr X significant injustice.

Northamptonshire County Council (17 004 725)

Statement Upheld Safeguarding 24-Apr-2019

Summary: X complains the Council has failed to complete a needs assessment and failed to make reasonable adjustments to reflect X's needs. The Council failed to ensure X had an Advocate to support X during the assessment. The Council has agreed to remedy this by referring X to its advocacy service again and ensuring an Advocate is available to support X through the assessment process.

Blackpool Borough Council (18 013 485)

Statement Upheld Safeguarding 23-Apr-2019

Summary: Mr B complains the Council did not respond correctly to safeguarding concerns raised about his father, Mr C and his father's wife, Mrs C. Mr B complains the Council's inaction left them at risk of harm. The Ombudsman finds fault with the Council. The Council has agreed to review its procedure for adding concerns onto its case management system and to pay Mr C £100 for the unnecessary risk of harm he was exposed to.

North Yorkshire County Council (18 007 829)

Statement Not upheld Safeguarding 23-Apr-2019

Summary: Miss X complained about the time the Council took to respond to a complaint she made in December 2015. There was no fault in the Council's actions.

Darlington Borough Council (18 004 914)

Statement Upheld Safeguarding 17-Apr-2019

Summary: The Council was at fault for the Care Provider's failure to ensure its staff were familiar with Mrs X's care plan prior to her falling in the care home in April 2017. The Council and the Care Provider have already taken action to remedy Mrs X's injustice and to implement service improvements, so no further action is necessary. However, the Council was also at fault for a delay in its complaint investigation. It has agreed to apologise to Mrs X's daughters, and to pay them £100 each to recognise their injustice.