Recent statements in this category are shown below:

  • North Yorkshire County Council (18 003 490)

    Statement Not upheld Safeguarding 09-Jan-2019

    Summary: Mrs Y complains about the Council's actions following receipt of a safeguarding concern made about her. Mrs Y also complains about the Council's decision to appoint an independent advocate for her son, Mr X. The Ombudsman finds no fault in the Council's actions and does not uphold the complaint.

  • London Borough of Haringey (18 004 554)

    Statement Upheld Safeguarding 18-Dec-2018

    Summary: Ms X complains the Council failed to properly investigate her safeguarding concerns in relation to her father. Based on the information currently available, there was fault in the way the Council responded to Ms X and her family's safeguard concerns. This fault has caused Ms X an injustice in the form of distress and anxiety, and has put her to unnecessary time and trouble.

  • Peterborough City Council (17 015 817)

    Statement Upheld Safeguarding 07-Dec-2018

    Summary: The Ombudsmen find fault in the way a Council conducted a safeguarding enquiry. As a result restrictions were put in place before proper consideration had been given to the person's best interests. This, in turn, caused avoidable distress to her husband. The Council has agreed to action to learn from the case.

  • Birmingham City Council (18 002 389)

    Statement Upheld Safeguarding 06-Dec-2018

    Summary: There is no evidence the Council was at fault in the way it placed another service user with Ms X in her supported living, or reduced Ms X's care package as a result, or failed to consider the safeguarding alerts and Ms X's family's complaints properly. The care provider (acting on behalf of the Council) failed to follow its procedures on two occasions when Ms X was found with an injury. The Council agrees to apologise to Ms X, and make a payment in recognition that distress was caused to her family.

  • Essex County Council (17 017 796)

    Statement Upheld Safeguarding 04-Dec-2018

    Summary: Mrs X complains the Council failed to deal properly with safeguarding concerns relating to her mother, causing unnecessary stress to her family and leaving her mother at risk of harm. The Council failed to reconsider its finding of "partially substantiated" against the mother's family, despite subsequently upholding some of their allegations against a Care Agency. The Council needs to review its finding of "partially substantiated".

  • Wigan Metropolitan Borough Council (18 002 177)

    Statement Not upheld Safeguarding 19-Nov-2018

    Summary: Mrs X did not appeal against the outcome of the safeguarding case conference within the extended time limit. The Council explained the process for the case conference when it wrote to Mrs X. There is no reason for the Ombudsman to investigate the complaint further.

  • Oxfordshire County Council (17 001 855)

    Statement Upheld Safeguarding 16-Nov-2018

    Summary: Mrs C says the Council failed to find her suitable care, carried out an unlawful review of her needs and wrongly cut her personal budget. The Council was at fault for cutting the care package on the basis of a flawed assessment. The Council has since partially reassessed Mrs C and increased her budget. It has also arranged for an occupational therapist to assess her. The Council has agreed to apologise to Mrs C and pay her £500 in recognition of her distress.

  • Leeds City Council (18 000 768)

    Statement Not upheld Safeguarding 08-Nov-2018

    Summary: Mrs X complains of failures by the Council's social care department and the Leeds Safeguarding Adults Board. She says these have affected her health and reduced her ability to work. There was no procedural fault by the Council.

  • London Borough of Sutton (17 008 278)

    Statement Upheld Safeguarding 22-Oct-2018

    Summary: Mrs B complains the Council failed to ensure her late mother was properly cared for during a stay in a nursing home, and failed to take appropriate safeguarding action. The Ombudsman finds there was some fault by the Council, in addition to that it has already accepted. The Council has now offered an improved remedy and the Ombudsman has made further recommendations for action, which the Council has agreed to implement.

  • London Borough of Camden (18 002 732)

    Statement Not upheld Safeguarding 19-Oct-2018

    Summary: Mrs B and Mrs C say that the failure of the Council's Careline system led to their mother's permanent injury and they seek compensation. The Ombudsman has discontinued the investigation as the court is better placed to consider this claim.