Recent statements in this category are shown below:

  • Doncaster Metropolitan Borough Council (16 011 051)

    Statement Not upheld Safeguarding 20-Dec-2017

    Summary: There were faults in the Trust's actions following Mr H's admission to hospital under Section 2 of the Mental Health Act. It did not correctly deal with his safeguarding allegation about his time in that hospital. The Trust has agreed a remedy for injustice caused to Mr H by this fault. It later investigated this allegation and his wider complaint appropriately. The Trust has agreed to our recommended actions to remedy injustice caused by faults identified by that investigation. There was no fault by the Council in respect of its role in Mr H's admission to hospital.

  • North Yorkshire County Council (17 013 027)

    Statement Closed after initial enquiries Safeguarding 19-Dec-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's actions as an 'appointee'. This is because it is unlikely he could add to the previous investigation by the Council.

  • Buckinghamshire County Council (16 010 728)

    Statement Upheld Safeguarding 13-Dec-2017

    Summary: Council 1 failed to take charge of a complex case which meant it did not adequately manage the risk of further harm to Miss B. It also failed to take account of her views during a safeguarding investigation. This has caused Miss B and Mrs B some injustice. But we have seen no evidence of fault in Council 1's mental capacity assessments and therefore will not challenge this professional judgement.

  • Rochdale Metropolitan Borough Council (17 006 466)

    Statement Upheld Safeguarding 12-Dec-2017

    Summary: Mrs H was the victim of psychological/emotional abuse at her care home. There were also faults with the Council's safeguarding investigation. The Council needs to apologise and provide financial redress to remedy the injustice caused.

  • Cambridgeshire County Council (17 010 269)

    Statement Closed after initial enquiries Safeguarding 11-Dec-2017

    Summary: The Ombudsmen will not investigate Mrs X's complaint about flaws in mental health treatment and safeguarding. The problems Mrs X complains about mainly affect her adult son, Mr Z. Mr Z has not consented to Mrs X complaining on his behalf.

  • Nottinghamshire County Council (16 011 497)

    Statement Upheld Safeguarding 11-Dec-2017

    Summary: The Council acted in line with safeguarding procedures when responding to allegations made by Ms B and against her. A senior officer also acted in line with a standard authorisation when advising Ms B not to take her father Mr C out of his care home. There was a deprivation of Mr C's liberty for two weeks in July 2015 which was not covered by an authorisation. This is fault. The Council has agreed to apologise to Ms B and Mr C for the avoidable distress.

  • Tameside Metropolitan Borough Council (17 001 467)

    Statement Upheld Safeguarding 08-Dec-2017

    Summary: Ms C complained her sister's care home failed to call an ambulance when her sister's health deteriorated. She also complained about a pressure sore. The Ombudsman has upheld Ms C's complaint and completed his investigation as he is satisfied with the actions the Council has agreed to take.

  • Bedford Borough Council (16 015 651)

    Statement Upheld Safeguarding 08-Dec-2017

    Summary: The Ombudsmen find that a hospital did not properly manage a man's risk of falls. A social worker did not properly assess his needs before recommending residential care. The safeguarding investigation did not fully address what went wrong. The complaint handling was not good enough.

  • London Borough of Bromley (17 008 561)

    Statement Not upheld Safeguarding 01-Dec-2017

    Summary: The Ombudsman has decided to discontinue his investigation into a safeguarding complaint. This is because the Council has not yet had an opportunity to investigate the complaint due to an ongoing police investigation.

  • Doncaster Metropolitan Borough Council (17 001 523)

    Statement Upheld Safeguarding 01-Dec-2017

    Summary: The Council failed to make suitable arrangements for Mrs X's emergency respite care. It also failed to carry out a proper safeguarding investigation and delayed in restarting the safeguarding process. The Council agrees it should now apologise to Mrs X's family, make a payment of £1000 in recognition of the distress its actions caused and a further payment of £300 each to Mrs A and Mr J to acknowledge the time and trouble in making this complaint.