Royal Borough of Windsor and Maidenhead Council (23 014 909)

Statement Upheld Safeguarding 30-Jul-2024

Summary: Mrs B complains that her son’s care provider did not provide adequate care to her son before he was admitted to hospital and says there was poor communication from the care provider. She also says the Council did not properly investigate her complaints or communicate with her. We have found fault as there were instances of poor communication from the care provider and from the Council and this would have added to the distress the family experienced. The Council has agreed to apologise to the family and to ensure that the service improvements that had previously been agreed have been implemented.

London Borough of Hounslow (23 014 119)

Statement Not upheld Safeguarding 30-Jul-2024

Summary: Ms Z complained about the way the Council dealt with Mr X’s finances and will. We have ended our investigation as issues around Mr X’s will are best resolved by a solicitor, the records show Mr X did not want Ms Z involved in his finances and Mr X has died so any injustice caused to him cannot be remedied.

Cornwall Council (23 012 033)

Statement Upheld Safeguarding 23-Jul-2024

Summary: Mr D complains the Council failed to provide him with social care and housing support. The Council failed to properly assess Mr D’s needs and offer support to help him meet his housing need. To remedy the complaint the Council has agreed to make Mr D a symbolic payment, make procedural improvements and provide staff training.

London Borough of Havering (23 020 738)

Statement Closed after initial enquiries Safeguarding 21-Jul-2024

Summary: We will not investigate Mr X’s complaint about the details the Council included about him in a safeguarding referral it made. We could not add to any previous investigation by the organisation.

Cambridgeshire County Council (23 015 117)

Statement Not upheld Safeguarding 17-Jul-2024

Summary: Ms D complained about the way the Council dealt with safeguarding concerns about her late father, Mr F. We have found no fault by the Council. We intend to complete our investigation and not uphold this complaint.

Staffordshire County Council (23 021 214)

Statement Closed after initial enquiries Safeguarding 11-Jul-2024

Summary: We will not investigate Mr X’s complaint about how the Council handled a safeguarding alert he raised about his sister’s appointee and the Council actions over his application to become his sister’s deputy. We do not consider Mr X to be a suitable representative for his sister.

Kent County Council (23 003 178)

Statement Closed after initial enquiries Safeguarding 02-Jul-2024

Summary: We will not investigate this complaint about adult social care. The person using the service, who is the person most affected, has died and so we can provide no remedy for any impact on them caused by fault of the Council, or care provider on its behalf. The Council has considered and responded to the complaint issues through its safeguarding, quality monitoring and complaints processes. It has apologised to the family for the impact on them and acted to improve future service. It is unlikely we could add to this or achieve anything further.

Dudley Metropolitan Borough Council (23 014 934)

Statement Upheld Safeguarding 27-Jun-2024

Summary: Mrs X complained about the Council’s handling of a safeguarding investigation regarding her late mother Ms Y’s care. The Council was at fault for not informing Mrs X of the outcome of the investigation and for not properly considering her concerns about Ms Y’s discharge to a care home. The Council has agreed to apologise to Mrs X.

Surrey County Council (24 000 531)

Statement Closed after initial enquiries Safeguarding 25-Jun-2024

Summary: We will not investigate this complaint about a best interests decision made by the Council. That is because it would be reasonable to refer the matter to the Court of Protection.

Kent County Council (24 001 319)

Statement Closed after initial enquiries Safeguarding 24-Jun-2024

Summary: We will not investigate this complaint about the Council’s refusal to investigate safeguarding concerns Mr X raised. There is insufficient evidence of fault in the Council’s actions and how it came to its decision the matters were not for the safeguarding process.