Surrey County Council (23 008 745)

Statement Closed after initial enquiries Safeguarding 22-Oct-2023

Summary: We will not investigate this complaint about the Council’s safeguarding investigation. We could not achieve the outcome Mr X seeks. There is also insufficient evidence of fault by the Council, nor has any fault caused a significant injustice to Mr X.

Warrington Council (23 008 422)

Statement Closed after initial enquiries Safeguarding 22-Oct-2023

Summary: We will not investigate this complaint about the Council’s safeguarding enquiry following Mrs Y’s injury in a care home. There is insufficient evidence of fault in how the Council investigated the matter.

Sunderland City Council (22 017 433)

Statement Not upheld Safeguarding 19-Oct-2023

Summary: There is no evidence of fault in the way the Council managed Mrs X’s discharge from hospital.

Coventry City Council (23 008 996)

Statement Upheld Safeguarding 19-Oct-2023

Summary: We will not investigate this complaint about adult social care. We are satisfied the Council has thoroughly investigated and responded. The Council has accepted any failures in service, apologised, and taken action to improve service and communication. It is unlikely an Ombudsman investigation would achieve anything further.

Hampshire County Council (22 017 617)

Statement Closed after initial enquiries Safeguarding 17-Oct-2023

Summary: We will not investigate Mr X’s complaint about the Council’s response to his report of safeguarding concerns. This is because there is insufficient evidence of fault.

Stockport Metropolitan Borough Council (23 009 604)

Statement Closed after initial enquiries Safeguarding 17-Oct-2023

Summary: We will not investigate this complaint about the Council’s safeguarding investigation into concerns it received about Ms B. This is because further investigation is unlikely to provide Ms B with a different finding or provide her with the outcome she wants.

Brighton & Hove City Council (22 017 779)

Statement Upheld Safeguarding 16-Oct-2023

Summary: Mr X complained the Council did not properly investigate safeguarding concerns he raised about NHS healthcare he received in 2021 and 2022. There was fault in how the Council considered Mr X’s safeguarding concerns, which caused him avoidable distress. The Council agreed to apologise, properly investigate the concerns, and pay Mr X a financial remedy. It will also review relevant administrative processes and share learning points from our decision with its adult safeguarding staff.

Durham County Council (23 009 141)

Statement Closed after initial enquiries Safeguarding 16-Oct-2023

Summary: We will not investigate this complaint about adult safeguarding. We cannot add to the Council’s investigation, further investigation would not lead to a different outcome, and we cannot achieve ending the employment of the alleged abuser which is what the complainant wants.

Plymouth City Council (23 008 997)

Statement Closed after initial enquiries Safeguarding 15-Oct-2023

Summary: We will not investigate this complaint about the actions of a care provider relating to safeguarding concerns for Mrs Y at this time. A coroner’s inquest is due to be held, and we could not come to sound conclusions until that process has concluded.

City of Bradford Metropolitan District Council (23 001 697)

Statement Not upheld Safeguarding 15-Oct-2023

Summary: Mr X complains the Avenue Nursing Home failed to look after his father properly, resulting in him injuring his head. He also complains the Council failed to deal properly with the safeguarding concerns about his father’s injury. While the Nursing Home was not responsible for his father’s injury, it did not handle the incident properly and its records are not entirely accurate. This resulted in a loss of trust and has made it difficult to find out what happened. The care provider needs to apologise and improve its record keeping. There was no fault by the Council over its handling of the safeguarding concerns.