Hertfordshire County Council (24 008 995)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: We will not investigate the Council’s response to Mr X’s concerns about a third party’s involvement in his parent’s finances. This is because we are unlikely to be able to add anything to the Council’s investigation.

Sandwell Metropolitan Borough Council (24 016 641)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: Mr X complained the NHS Trust and the Council moved his father from hospital into a care home that could not meet his needs. Mr X says the failings led to his father suffering an injury which hastened his death. Mr X also complained the Council missed carer’s assessments, which meant he missed payments. We will not investigate these complaints because there is not enough evidence of fault with the discharge planning or with how the Council dealt with a carer’s assessment request. Other complaints about earlier carer’s assessments were late.

London Borough of Bexley (24 019 166)

Statement Closed after initial enquiries Safeguarding 13-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s investigation into a safeguarding incident. This is because the injustice is not sufficient to warrant an investigation.

Essex County Council (24 015 301)

Statement Upheld Safeguarding 12-May-2025

Summary: Ms X complains the Council failed to recognise that a malicious safeguarding concern had been raised about her, resulting in it investigating the concern and subjecting her to supervised contact with her son. The Council accepts it should have started making safeguarding enquiries when it first received the concern in December 2023 and has apologised. There is no other evidence of fault by the Council.

Leeds City Council (24 020 302)

Statement Closed after initial enquiries Safeguarding 11-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council failing to fully investigate safeguarding concerns about a relative. This is because the injustice is not sufficient to warrant an investigation, and we would not achieve significantly more than the Council has already suggested.

London Borough of Hammersmith & Fulham (24 014 257)

Statement Closed after initial enquiries Safeguarding 07-May-2025

Summary: We will not investigate this complaint about how the Council dealt with a safeguarding referral. There is not enough evidence of fault to justify our involvement.

Cornwall Council (24 016 160)

Statement Closed after initial enquiries Safeguarding 05-May-2025

Summary: We will not investigate Ms X’s complaint about the care and support provided to her daughter, Miss Y, by Cornwall Council and Cornwall Partnership NHS Foundation Trust. This is because the courts are currently considering these matters. Ms X can return to us at the conclusion of the legal process if she remains dissatisfied and we will consider whether there is any further action for us to take.

Herefordshire Council (24 019 583)

Statement Closed after initial enquiries Safeguarding 01-May-2025

Summary: We will not investigate this complaint about adult safeguarding. There is not enough evidence of fault in the process the Council followed to decide not to start a safeguarding enquiry. So, we cannot question or criticise it even though the complainant disagrees. It is unlikely we would add to the Council’s complaint investigation or reach a different outcome.

Essex County Council (24 020 013)

Statement Closed after initial enquiries Safeguarding 24-Apr-2025

Summary: Ms X complains the Council failed to properly consider her complaints about the quality of domiciliary care provided to her late relative, Ms Y, in 2023 to early 2024. We will not investigate. This is because there is no evidence of fault with the Council’s response as it was not responsible for the care provision.

Cheshire East Council (23 021 149)

Statement Upheld Safeguarding 22-Apr-2025

Summary: There was fault in the way the Council carried out a safeguarding enquiry into concerns about a care home. This meant there is uncertainty of what would have happened if the enquiry had been carried out differently. The Council has agreed to apologise, pay a symbolic financial remedy and review its practice.