Recent statements in this category are shown below:
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Bournemouth, Christchurch and Poole Council (23 014 417)
Statement Closed after initial enquiries Safeguarding 30-Jan-2024
Summary: We will not investigate this complaint about the Council’s handling of a Deprivation of Liberty referral. This is because there is no worthwhile outcome achievable by further investigation.
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London Borough of Brent (23 004 298)
Statement Upheld Safeguarding 25-Jan-2024
Summary: There was fault in how the Council considered Mr X’s mother’s capacity to manage her financial and property affairs, after it had concerns. That fault caused Mr X and his mother an injustice and the Council have agreed to my recommendations to remedy this injustice. There was also a delayed response to an allegation of physical abuse, which was also fault, however the Council had already remedied any injustice here prior to our involvement.
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North Yorkshire Council (23 013 501)
Statement Closed after initial enquiries Safeguarding 25-Jan-2024
Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault. The Council had a duty to investigate concerns it received and keep the vulnerable adult safe. That had an impact on the complainant but was not because of Council fault.
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Durham County Council (23 007 331)
Statement Not upheld Safeguarding 18-Jan-2024
Summary: Mrs X complained about the way the Council investigated safeguarding concerns and that she had not been allowed to communicate with her husband since he moved out. There was no fault in the Council’s actions.
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Brighton & Hove City Council (23 003 266)
Statement Not upheld Safeguarding 15-Jan-2024
Summary: Mr C complained about how the Council dealt with his safeguarding concerns regarding the actions of a care provider’s carer. We found no fault in the safeguarding process the Council followed to reach its view. However, it apologised for not sharing the outcome of its investigation in a timely manner. Its apology was enough to remedy the uncertainty this caused Mr C.
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West Sussex County Council (22 018 145)
Statement Upheld Safeguarding 02-Jan-2024
Summary: There is no evidence the Council failed to carry out proper assessments of the late Mrs X, although there were disagreements between the Council and Mrs A about the extent of Mrs X’s needs. The Council was entitled to take the decision it did about the deprivation of assets. However, the Council’s management of the complaint was protracted and led to distress and anxiety for the family and particularly for Mrs A, who had spent a considerable amount of time and effort looking after Mrs X. The Council agrees to apologise for the delay and offer £500 to Mrs A in recognition of the injustice caused.
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Statement Closed after initial enquiries Safeguarding 22-Dec-2023
Summary: We will not investigate Mrs X’s complaint about the care provided to her mother. We could not add to any previous investigation by the organisation and further investigation would not lead to a different outcome.
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North Lincolnshire Council (23 009 200)
Statement Closed after initial enquiries Safeguarding 22-Dec-2023
Summary: We will not investigate this complaint about how the Council dealt with safeguarding concerns. There is insufficient evidence of fault and any injustice is not because of fault by the Council.
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Plymouth City Council (23 012 185)
Statement Closed after initial enquiries Safeguarding 20-Dec-2023
Summary: We will not investigate this complaint about adult social care because there is not enough evidence of fault to justify an investigation, and we cannot achieve the outcome the complainant wants.
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Sandwell Metropolitan Borough Council (23 011 345)
Statement Closed after initial enquiries Safeguarding 18-Dec-2023
Summary: We will not investigate this complaint about adult safeguarding because there is not enough evidence of fault to justify investigating.