Essex County Council (24 010 438)

Statement Upheld Safeguarding 26-Nov-2024

Summary: We will not investigate Mr X’s complaint about the Council delaying its safeguarding investigation into his wife Mrs X’s fall during a care home respite stay, delaying in giving him some documents, officers not replying to some contacts and not disclosing other documents to him. Investigation of the fall incident would not add to the Council’s investigation nor achieve a different outcome. There is insufficient unremedied personal injustice to warrant us investigating. It would be reasonable for Mr X to take the document disclosure issue to the Information Commissioner’s Office.

Brighton & Hove City Council (24 009 054)

Statement Closed after initial enquiries Safeguarding 20-Nov-2024

Summary: We will not investigate this complaint about the Council sharing information about Ms X. The Council has apologised for its adult services not having contacted Ms X to discuss allegations received from its library services. There is insufficient evidence of other fault by the Council, and its apology is sufficient.

Surrey County Council (24 006 533)

Statement Upheld Safeguarding 18-Nov-2024

Summary: We will not investigate this complaint about adult safeguarding. The Council has accepted fault and will apologise and act to improve future service. We are satisfied with the Council’s actions in response to the complaint. It is unlikely we could add to the Council’s investigation or reach a different outcome.

Hampshire County Council (24 008 942)

Statement Closed after initial enquiries Safeguarding 15-Nov-2024

Summary: We will not investigate this complaint about adult social care and the events leading to a death. It is unlikely we would add to investigations already completed, and we understand there will be an inquest. It is unlikely an Ombudsman investigation would lead to a different outcome.

North East Lincolnshire Council (24 010 420)

Statement Closed after initial enquiries Safeguarding 11-Nov-2024

Summary: We will not investigate this complaint about how the Council handled a safeguarding investigation. There is insufficient evidence of fault by the Council.

Leeds City Council (24 005 426)

Statement Closed after initial enquiries Safeguarding 08-Nov-2024

Summary: We will not investigate this complaint about adult safeguarding, delays, and failures to keep updated. The Council accepts fault and says it will meet with the complainant to discuss remedy. There is no worthwhile outcome achievable by the Ombudsman while that is continuing.

Gloucestershire County Council (24 009 419)

Statement Closed after initial enquiries Safeguarding 06-Nov-2024

Summary: We will not investigate this complaint about the Council’s involvement in Mr X’s care. The substantive matters are late and there is not a good reason for the delay in them being brought to the Ombudsman.

London Borough of Wandsworth (24 008 411)

Statement Closed after initial enquiries Safeguarding 06-Nov-2024

Summary: We will not investigate this complaint about adult safeguarding. There is not enough evidence of fault to justify our involvement and any decisions made by the Court of Protection are outside our jurisdiction.

Kent County Council (24 009 423)

Statement Closed after initial enquiries Safeguarding 05-Nov-2024

Summary: We will not investigate this complaint about the Council’s safeguarding investigation which may relate to Mrs X. The matter is currently ongoing, and we could not come to sound conclusions at this time. It is open to Mrs X to complain to us after investigations have reached a conclusion, if necessary.

Leicestershire County Council (24 004 705)

Statement Not upheld Safeguarding 04-Nov-2024

Summary: Mrs X complains about the Council’s failure to support her son properly in the time leading up to his death. We have discontinued the investigation into this complaint, as the coroner will be holding an inquest into the son’s death, which is likely to consider similar issues to those Mrs X has complained to the Ombudsman about.