Recent statements in this category are shown below:
Statement Upheld COVID-19 18-Mar-2021
Summary: Mr X complains the Council and its care provider, Agency Assistance, failed to deal properly with his return home on 20 April 2020, resulting in him being asked to pay for the Care Workers' gloves and being told he would have to go back to a care home if he did not agree to pay. The Council did not deal properly with Mr X's concerns, putting him to the time and trouble of pursuing his complaint. It needs to apologise and pay financial redress.
Statement Upheld COVID-19 17-Mar-2021
Summary: Mrs X complains about the Council's handling of safeguarding concerns relating to the care home her son, Mr Y, lives in. Officers failed to do a risk assessment before visiting the care home, which could have put Mr Y at risk of harm. The Council needs to apologise for the distress it caused Mr Y.
Statement Upheld COVID-19 03-Mar-2021
Summary: Mr D complains on behalf of his late mother that there was a delay in providing pain medication at the end of her life, causing significant distress and pain. We have found fault causing injustice. The organisations have accepted our recommendations. We have therefore completed our investigation.
Statement Upheld COVID-19 01-Mar-2021
Summary: Mr X complains the Council has failed to meet his son's care needs since shortly after the country went into lockdown because of COVID-19. The Council was at fault for telling Mr X it would be able to reinstate his son's pre-COVID-19 respite care when that was not possible. The Council needs to apologise and recognise the lack of trust this caused.
Statement Upheld COVID-19 25-Feb-2021
Summary: Mrs X, complains Blenheim Care Home failed to look after her father, Mr Y, properly, resulting in him spending time in hospital. Blenheim Care Home was ill equipped to deal with the demands arising from COVID-19. It failed to meet Mr Y's needs or identify the fact he was unwell. Regal Care needs to apologise to Mrs X and pay financial redress to Mr Y.
Statement Upheld COVID-19 03-Feb-2021
Summary: Mrs X complains the care home where the Council had placed her brother, Mr Y, failed to take him back when he was ready to leave hospital at the end of March 2020, resulting in him spending too long in hospital, catching COVID-19, and spending time in another care home before moving to alternative permanent accommodation. The council and the care home should not have allowed Mr Y to become the victim of a dispute between them over the cost of meeting his needs, which prevented him from leaving hospital when he was ready to do so. That was an injustice which requires a remedy.
Statement Not upheld COVID-19 19-Nov-2020
Summary: Mrs X complains BCT Care Services Ltd continued to charge her sister for support accessing the community, despite not being able to take her out of her care home because of COVID-19, and suggested Mrs X persuade the care home to let it do so. There is not enough evidence to say the care provider's actions caused injustice which warrants a remedy.
Statement Not upheld COVID-19 12-Oct-2020
Summary: We have stopped investigating Ms X's complaint about her late mother's care in a care home. Since she complained to us, the Council has started a safeguarding investigation into the same issue and so it is appropriate for safeguarding to finish before we investigate.