Recent statements in this category are shown below:
Statement Not upheld COVID-19 19-Nov-2020
Summary: Mrs X complains BCT Care Services Ltd continued to charge her sister for support accessing the community, despite not being able to take her out of her care home because of COVID-19, and suggested Mrs X persuade the care home to let it do so. There is not enough evidence to say the care provider's actions caused injustice which warrants a remedy.
Statement Not upheld COVID-19 12-Oct-2020
Summary: We have stopped investigating Ms X's complaint about her late mother's care in a care home. Since she complained to us, the Council has started a safeguarding investigation into the same issue and so it is appropriate for safeguarding to finish before we investigate.