London Borough of Hounslow (24 021 045)

Statement Closed after initial enquiries Transport 13-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to renew her son Mr Y’s Freedom Pass. There is not enough evidence of fault in the Council’s decision-making processes or its decisions to warrant an investigation. It would be reasonable for Mrs X and Mr Y to make a further application to the Council.

Norfolk County Council (24 020 068)

Statement Closed after initial enquiries Transport 06-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s Blue Badge application process and its decision to refuse her application. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.

Devon County Council (24 018 589)

Statement Closed after initial enquiries Transport 05-May-2025

Summary: We will not investigate this complaint the Council refused to issue a blue badge. There is not enough evidence of fault to justify our involvement.

London Borough of Harrow (24 022 463)

Statement Closed after initial enquiries Transport 29-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.

London Borough of Barnet (24 018 955)

Statement Closed after initial enquiries Transport 24-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s decision to decline her blue badge application. This is because there is insufficient evidence of fault.

London Borough of Tower Hamlets (24 019 866)

Statement Closed after initial enquiries Transport 23-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her blue badge application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Essex County Council (24 021 202)

Statement Closed after initial enquiries Transport 23-Apr-2025

Summary: We will not investigate this complaint that the Council delayed processing the complainant’s application for a blue badge. This is because there is insufficient evidence of fault by the Council.

London Borough of Barnet (24 022 766)

Statement Closed after initial enquiries Transport 23-Apr-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.

Devon County Council (24 011 453)

Statement Not upheld Transport 21-Apr-2025

Summary: Miss X complained the Council failed to properly consider her blue badge applications under the hidden disabilities criteria. She said this negatively impacts her due to the anxiety and stress she experiences when travelling. We did not find the Council at fault for how it decided to decline her applications.

London Borough of Ealing (24 017 835)

Statement Closed after initial enquiries Transport 21-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse him a Blue Badge. There is insufficient evidence of fault to warrant an investigation.