Recent statements in this category are shown below:
Statement Not upheld Transport 20-Nov-2017
Summary: The Council was not at fault in how it assessed the complainant for a blue badge. This is because it carried out an accurate assessment and recorded its findings in accordance with official guidance.
Statement Not upheld Transport 13-Nov-2017
Summary: The Council followed government guidance when it refused Ms F's application for a blue badge. So there is no fault.
Statement Upheld Transport 06-Nov-2017
Summary: There was fault in how the Council recorded the result of Mrs Y's mobility assessment as part of her Blue Badge application. There was also fault as the Council did not provide a way for Mrs Y to have the decision in her case reviewed locally without coming to the Ombudsman. The Council granted Mrs Y a fresh assessment and the Ombudsman has asked it to reconsider its Blue Badge review procedure.
Statement Closed after initial enquiries Transport 01-Nov-2017
Summary: The Ombudsman will not investigate this complaint about an application for a Blue Badge because it is unlikely he would find fault by the Council.
Statement Upheld Transport 01-Nov-2017
Summary: There is fault in the way the Council handled this application for a Blue Badge. This is because it does not have a proper review process for applicants who have had their application refused after a mobility assessment.
Statement Upheld Transport 31-Oct-2017
Summary: The Council has not properly explained its decision to refuse Mr X's blue badge application. It has not explained how its decision followed Government guidance. Its records of how it decided his application are inadequate. These faults mean Mr X cannot understand the Council's decision. The Council should apologise and offer Mr X a fresh assessment with a new assessor within one month of our final decision.
Statement Not upheld Transport 26-Oct-2017
Summary: The Ombudsman finds that the Council was not at fault in how it assessed the complainant for a blue badge. The Council properly considered all the evidence and followed official guidance in reaching its decision to reject the complainant's application.
Statement Closed after initial enquiries Transport 26-Oct-2017
Summary: The Ombudsman will not investigate Mr X's complaint that his blue badge application was refused. There is no evidence of fault in how this decision was reached and, although there is some evidence of fault in the response to his appeal, the injustice caused to Mr X as a result was not significant so an investigation is not warranted.
Statement Not upheld Transport 24-Oct-2017
Summary: The Council was not at fault in how it assessed an application for a Blue Badge. Because of this, the Ombudsman cannot question its decision.
Statement Closed after initial enquiries Transport 18-Oct-2017
Summary: The Ombudsman will not investigate this complaint about the Council's response to the complainant that it cannot give her a carer's bus pass. This is because there is insufficient evidence of fault by the Council and the Ombudsman cannot achieve the outcome the complainant would like.