Recent statements in this category are shown below:
Statement Upheld Transport 12-Jul-2019
Summary: The complainant says the Council did not follow correct procedures and give clear reasons for refusing a Blue Badge application. The Council says it followed procedure and told the complainant he was not eligible. It accepted it had taken too long to deal with the complaint. The Ombudsman finds the Council acted with fault in its handling of the application causing injustice.
Statement Upheld Transport 08-Jul-2019
Summary: Ms T complains that the Council did not properly assess her application for a Blue Badge. The Ombudsman finds the Council failed to accurately record the time taken by Ms T to walk a particular distance; failed to properly record and explain the reasons for its decisions; and failed to inform Ms T of her right to complain to the Ombudsman.
Statement Upheld Transport 28-Jun-2019
Summary: Mr X complained the Council failed to provide his son, Mr Y, with suitable transport to a day centre. The Council has not provided suitable transport to accommodate Mr Y's electric wheelchair since September 2017. This is fault and the Council has agreed to pay Mr Y £900 for the distress caused and it has agreed to arrange suitable transport. The Council has also agreed to provide a payment of £100 to Mr X for his time and trouble in bringing the complaint to the Council and the Ombudsman and also for the frustration the matter has caused.
Statement Not upheld Transport 26-Jun-2019
Summary: The Ombudsman has discontinued our investigation into Ms B's complaint. The Council has agreed to reconsider her son's disabled parking badge application using the new government guidance, so it is unlikely further investigation would lead to a different outcome.
Statement Not upheld Transport 19-Jun-2019
Summary: The Ombudsman found no fault by the Council on the complaint Ms S sent on behalf of her daughter about the way it dealt with her application and appeal about a Blue Badge. It assessed her application and appeal according to government guidance in place at the time, considered her evidence, and the results of her mobility assessment.
Statement Not upheld Transport 17-Jun-2019
Summary: The Ombudsman has discontinued his investigation into Mrs T's complaint about the Council's decision not to renew her blue badge. The Council has now agreed to renew Mrs T's blue badge and she has confirmed that her complaint is resolved.
Statement Upheld Transport 06-Jun-2019
Summary: Mr B complained about the Council's refusal to renew his 'Blue Badge'. The Council, after obtaining more information has changed its decision and renewed the badge.
Statement Not upheld Transport 23-May-2019
Summary: Mr C complained that the Council unfairly refused to issue him with a disabled persons parking permit (Blue Badge). I have concluded my investigation on the basis that there was no fault with the Council's actions.
Statement Upheld Transport 17-May-2019
Summary: The Ombudsman does not have reason to start an investigation of this complaint about the Council's failure to reimburse the cost of hiring a private ambulance to transfer an elderly man from a hospital to a care home. This is because the Council has now agreed to refund the cost.
Statement Not upheld Transport 13-May-2019
Summary: There was no fault in how the Council considered this application for a Blue Badge. For this reason, the Ombudsman has completed his investigation.