Transport

Devon County Council (19 007 464)

Statement Upheld Transport 03-Jan-2020

Summary: The Council failed to properly consider Mrs X's application for a blue badge. It recorded she was only able to walk with excessive labour or pain but failed to account for this in its decision. It also failed to consider the efficacy of pain medication.

London Borough of Redbridge (19 009 297)

Statement Upheld Transport 19-Dec-2019

Summary: The Council failed to consider all relevant medical information when assessing Mr X's application for a blue badge

Lancashire County Council (19 007 368)

Statement Not upheld Transport 03-Dec-2019

Summary: Mr C complained about the way in which the Council dealt with his application for a new blue badge. The Ombudsman did not uphold Mr C's complaint.

Oxfordshire County Council (18 020 005)

Statement Not upheld Transport 30-Oct-2019

Summary: the complainant applied for a Blue Badge parking permit in February 2019. The Council found him ineligible under the current guidance. The application is eligible under new government guidance which came into force in August 2019. The Council says it told the complainant to apply later in the year once the new guidance came into force. The Government issued the new guidance in June 2019. In response to the Ombudsman's invitation in July 2019 to consider a remedy the Council granted the Blue Badge. The Ombudsman finds the Council acted without fault in issuing the Blue Badge once the Government issued the guidance.

Transport For Greater Manchester (19 001 674)

Statement Not upheld Transport 17-Oct-2019

Summary: The actions of the GMCA did not cause injustice to Mrs X who could have had the benefit of the travel pass over a year ago.

North Yorkshire County Council (18 009 771)

Statement Not upheld Transport 15-Oct-2019

Summary: Miss X complained the Council bought a bus pass out of her own money when she was eligible for a free travel pass. The Ombudsman finds the Council acted without fault.

London Borough of Lambeth (19 002 168)

Statement Upheld Transport 09-Oct-2019

Summary: Mrs X complained the Council refused her application for a Blue Badge and Taxicard without providing her with reasons. There was no fault in the way the Council considered Mrs X application. However, the Council was at fault for failing to show Mrs X how it made its decision.

Sheffield City Council (19 005 219)

Statement Upheld Transport 08-Oct-2019

Summary: The Council has failed to provide evidence that it properly assessed Ms B's application to renew her blue badge. To remedy the injustice caused, it agreed to re-assess Ms B's application, apologise and make her a payment.

North Somerset Council (19 001 540)

Statement Not upheld Transport 20-Sep-2019

Summary: The Council did not have sufficient detail at the time of Mr A's application to award a Blue Badge under the new criteria. It was not at fault. Mr A can now reapply as the new criteria have come into force.

Nottinghamshire County Council (18 019 677)

Statement Not upheld Transport 18-Sep-2019

Summary: Miss D complains the Council refused her application for a blue badge. My provisional view is that there was no fault by the Council. It has offered to assess Miss D's mobility and reconsider its decision.