London Borough of Harrow (25 002 473)

Statement Closed after initial enquiries Transport 14-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.

London Borough of Bromley (24 023 128)

Statement Closed after initial enquiries Transport 14-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his blue badge application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

London Borough of Lewisham (25 000 619)

Statement Upheld Transport 09-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful blue badge application. This is because the Council will offer the complainant another mobility assessment.

London Borough of Lewisham (25 003 235)

Statement Closed after initial enquiries Transport 07-Jul-2025

Summary: We will not investigate Ms X’s complaint about how the Council decided to refuse her a Blue Badge. This is because it is unlikely we would find fault in the Council’s decision making.

Suffolk County Council (25 004 278)

Statement Closed after initial enquiries Transport 06-Jul-2025

Summary: We will not investigate this complaint about an unsuccessful application for a blue badge. This is because there is insufficient evidence of fault by the Council.

Bracknell Forest Council (25 000 511)

Statement Closed after initial enquiries Transport 02-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that he was not eligible for a Blue Badge. There is not enough evidence of Council fault to warrant an investigation and there is no worthwhile outcome an investigation would achieve.

Sheffield City Council (25 002 079)

Statement Closed after initial enquiries Transport 02-Jul-2025

Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s application for a disabled person’s travel permit. This is because there is insufficient evidence of fault with the Council’s actions.

London Borough of Harrow (25 000 144)

Statement Closed after initial enquiries Transport 01-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to not issue her a Blue Badge. There is not enough evidence of fault in the Council’s decision-making process to warrant an investigation.

Lincolnshire County Council (24 011 703)

Statement Upheld Transport 01-Jul-2025

Summary: Mrs X complained the Council did not manage the transition from children’s services to adult social care for her daughter, Ms G, failed to meet Ms G’s identified needs when she finished education, and failed to communicate with Mrs X about the matter properly. The Council was at fault when it made errors in deciding how Ms G’s care needs could be met, and in communicating those decisions to Mrs X. The Council will apologise and make symbolic payment to Ms G for the care she did not receive and to Mrs X for the avoidable distress and impact on her own health conditions caused by the Council’s faults.

London Borough of Tower Hamlets (24 022 242)

Statement Closed after initial enquiries Transport 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s blue badge application process. This is because the Council’s actions did not cause Mr X significant enough injustice for us to investigate. The Council also properly reached its eventual decision.