London Borough of Havering (20 005 015)

Statement Upheld Transport 07-May-2021

Summary: Mr X complained about the way the Council dealt with his renewal of a Taxicard. The Council accepted some fault for which it apologised and reconsidered his application. We agreed with this outcome but recommended a time and trouble payment should be made to remedy the injustice to Mr X. The Council agreed to this recommendation.

Cambridgeshire County Council (20 005 396)

Statement Upheld Transport 15-Apr-2021

Summary: Mrs X complains on behalf of her daughter, Miss Y about the Council's decision not to renew Miss Y's Blue Badge. Mrs X says she spent a lot of time appealing the decision and the Council's actions caused her avoidable distress and inconvenience. We have found fault by the Council in this matter and the Council has agreed a remedy to address the injustice caused.

Kent County Council (20 007 424)

Statement Upheld Transport 24-Mar-2021

Summary: The Council failed to consider relevant information before refusing to issue a Blue Badge to Mrs X. This is fault. The Council has agreed to apologise, conduct a fresh assessment of Mrs X's application, and take action to improve its services.

London Borough of Barking & Dagenham (20 004 827)

Statement Not upheld Transport 23-Mar-2021

Summary: Mr X complained the Council failed to properly consider his appeal after it rejected his application for a Blue Badge and did not provided an adequate reason for the rejection. He said the Council's actions have negatively affected his ability to leave the house and put him to unnecessary time and trouble. There was no fault in the Council's management of Mr X's Blue Badge appeal.

London Borough of Harrow (20 009 709)

Statement Upheld Transport 15-Mar-2021

Summary: Miss X complained the Council wrongly refused her application for a Disabled Person's Parking (Blue) Badge. The Council failed to cross-check its existing records, but there is no evidence this would have affected the outcome of Miss X's application. The Council reviewed its process for cross-checking existing information when considering Blue Badge applications. We were satisfied with the action the Council took, so we completed our investigation.

London Borough of Lambeth (20 006 187)

Statement Upheld Transport 25-Feb-2021

Summary: There is evidence of fault in this complaint. The Council failed to properly consider Ms X's application for a blue badge.

Sheffield City Council (20 004 908)

Statement Upheld Transport 24-Feb-2021

Summary: There is evidence of fault in this complaint. The Council failed to undertake an adequate assessment of Mrs X's mobility in considering her application for a renewal of a concessionary travel pass.

London Borough of Waltham Forest (19 021 090)

Statement Upheld Transport 18-Feb-2021

Summary: Mrs X complained about errors and delays during her application to renew her Blue Badge. The Council was at fault. There was delay and it did not keep her informed on the progress of her application. The Council has already apologised to Mrs X for this and taken action to improve its services. This is an appropriate remedy.

Bournemouth, Christchurch and Poole Council (20 006 134)

Statement Not upheld Transport 17-Feb-2021

Summary: Ms X complained the Council refused her Blue Badge application without properly considering her medical conditions or completing an assessment of her walking ability. Since making the complaint, Ms X has been awarded Personal Independence Payment and now has an automatic entitlement to a Blue Badge. The complaint will not be pursued as the matter is now resolved.

Kent County Council (20 004 429)

Statement Upheld Transport 28-Jan-2021

Summary: Ms B complained about the Council's decision not to award her daughter, Ms C, a blue badge. We found no fault with the way the Council considered Ms C's application. But the Council's decision letter failed to provide reasons why it rejected the application causing Ms C distress and frustration. In recognition of the injustice caused, the Council has agreed to apologise to Ms C and remind officers that decision letters must contain enough detail for applicants to understand why they were not awarded a blue badge.