Recent statements in this category are shown below:
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East Sussex County Council (23 009 182)
Statement Closed after initial enquiries Transport 23-Oct-2023
Summary: We will not investigate this complaint about the Council’s decision to stop providing Y with transport, which Mr X alleges was due to racism. This is because the complaint relates to events that took place more than 12 months ago and it would have been reasonable for Mr X to refer the complaint to us at the time. Further, even if we did exercise discretion, we would be unlikely to find fault on with the Council’s actions.
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Stockport Metropolitan Borough Council (23 001 904)
Statement Upheld Transport 19-Oct-2023
Summary: Mrs X complained about the Council’s decision to refuse her application to renew her blue badge. We discontinued our investigation. That was because events moved on. The Council has a new blue badge application process and awarded Mrs X a blue badge. There was therefore no significant remaining injustice to Mrs X and no worthwhile outcome achievable by further investigation.
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London Borough of Hackney (23 005 986)
Statement Upheld Transport 12-Oct-2023
Summary: We will not investigate this complaint about the Council refusing Miss X’s blue badge application. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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London Borough of Bexley (23 007 430)
Statement Closed after initial enquiries Transport 10-Oct-2023
Summary: We will not investigate this complaint about a blue badge application as there is not enough evidence of fault to justify investigating.
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Derby City Council (23 006 265)
Statement Upheld Transport 09-Oct-2023
Summary: The Council was at fault for a delay in assessing Mrs B’s disabled parking badge application, which she made on behalf of her daughter. It has agreed to assess the application soon, and to make a small, symbolic payment to recognise Mrs B’s daughter’s injustice.
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London Borough of Hounslow (22 017 017)
Statement Upheld Transport 28-Sep-2023
Summary: Ms B says the Council failed to consider her daughter’s case properly when it refused her application for a blue badge. There is no evidence fault affected the decision in Ms B’s daughter’s case.
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London Borough of Newham (23 003 497)
Statement Upheld Transport 25-Sep-2023
Summary: Mr D complains the Council wrongly refused an application for a Freedom Pass. The Council is at fault for failing to consider medical information or refer Mr D for a mobility assessment when deciding whether to issue a Freedom Pass. To remedy the complaint the Council has agreed to issue Mr D a Freedom Pass and make a symbolic payment to him for his time, trouble, and frustration.
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South Tyneside Metropolitan Borough Council (23 006 435)
Statement Closed after initial enquiries Transport 25-Sep-2023
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to reject her blue badge application. This is because there is insufficient evidence of fault.
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London Borough of Islington (23 003 980)
Statement Upheld Transport 20-Sep-2023
Summary: The Council failed to consider Ms X’s application for a blue badge in accordance with the blue badge guidance.
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London Borough of Harrow (23 007 426)
Statement Closed after initial enquiries Transport 20-Sep-2023
Summary: We will not investigate this complaint about a blue badge application because there is not enough evidence of fault to justify investigating.