Durham County Council (24 022 150)

Statement Closed after initial enquiries Transport 10-Jun-2025

Summary: We will not investigate Ms X’s complaint about a decision to withdraw transport to her day service. There is insufficient evidence of fault to warrant an investigation.

Leeds City Council (24 020 575)

Statement Closed after initial enquiries Transport 08-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his blue badge application because there is not enough evidence of fault.

Oldham Metropolitan Borough Council (25 001 090)

Statement Closed after initial enquiries Transport 05-Jun-2025

Summary: We will not investigate this complaint about the Council’s refusal to issue Miss X with a Blue Badge because there is not enough evidence of fault.

East Sussex County Council (25 000 283)

Statement Closed after initial enquiries Transport 03-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse a Blue Badge because there is not enough evidence of fault.

Rochdale Metropolitan Borough Council (24 020 966)

Statement Closed after initial enquiries Transport 28-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her son Mr Y’s Blue Badge application and appeal, its consideration of his medical evidence, the basis of its decision-making, or the time the Council took to issue its decisions. There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating.

West Sussex County Council (24 014 306)

Statement Upheld Transport 22-May-2025

Summary: Ms B complained that the Council removed the funding for transporting her daughter, Miss C, to a day centre three times a week. We found the Council applied its transport policy with a blanket approach, without considering Miss C’s individual circumstances. The Council has agreed to fully explain the disability related expenditure process to Ms B, invite her to provide the necessary evidence then carry out a financial assessment taking into account Miss C’s full circumstances.

Thurrock Council (24 022 144)

Statement Closed after initial enquiries Transport 21-May-2025

Summary: We will not investigate Mrs X’s complaint that the Council refused her application for a Blue Badge. This is because the Council has now agreed to issue a Blue Badge so an investigation would not lead to a different outcome.

London Borough of Bromley (24 023 017)

Statement Closed after initial enquiries Transport 18-May-2025

Summary: We will not investigate this complaint about how the Council dealt with an application for a Blue Badge. This is because there is insufficient evidence of fault.

London Borough of Hounslow (24 021 045)

Statement Closed after initial enquiries Transport 13-May-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to renew her son Mr Y’s Freedom Pass. There is not enough evidence of fault in the Council’s decision-making processes or its decisions to warrant an investigation. It would be reasonable for Mrs X and Mr Y to make a further application to the Council.

Norfolk County Council (24 020 068)

Statement Closed after initial enquiries Transport 06-May-2025

Summary: We will not investigate Miss X’s complaint about the Council’s Blue Badge application process and its decision to refuse her application. There is not enough evidence of fault in the Council’s decision-making process to warrant us investigating.