Transport

London Borough of Harrow (19 000 876)

Statement Not upheld Transport 02-Sep-2019

Summary: Mr X complains the Council did not assess him properly before it rejected his application and appeal for the renewal of his blue badge. He says its decision has stopped him leaving the house and has made him feel depressed. He wants it to reconsider his application and reinstate his badge. The Ombudsman has found the Council was not at fault because it considered Mr X's application and appeal in line with the guidance issued by the Department for Transport.

Oxfordshire County Council (18 019 381)

Statement Upheld Transport 02-Sep-2019

Summary: Mrs X complained about the Council's refusal of a blue badge. The Council is at fault for not explaining its reasons for refusing in its decision letter. This did not cause an injustice because Mrs X telephone the Council and it explained its reasons. The Council should review its processes to make sure it tells applicants the reasons for refusing a blue badge.

Sheffield City Council (18 016 030)

Statement Upheld Transport 27-Aug-2019

Summary: Mrs X complained the Council wrongly refused to renew her blue badge. We find it failed to carry out an independent face-to-face mobility assessment as required by guidance and its policy. It has agreed to carry out an assessment and, as a result of another Ombudsman investigation, it is reviewing its approach and considering whether others are affected by this fault. It will also pay Mrs X £250 to remedy her time and trouble making this complaint. These are appropriate actions to remedy the injustice to Mrs X and prevent reoccurrence.

London Borough of Lambeth (18 009 521)

Statement Upheld Transport 27-Aug-2019

Summary: Miss B complained the Council failed to properly assess her father for a blue badge. There was some fault in the process. The Council agreed to obtain some additional information and review its decision.

Sheffield City Council (19 005 109)

Statement Upheld Transport 15-Aug-2019

Summary: We will not investigate Miss Q's complaint about the Council's assessment of her blue badge application. The Council has now renewed her blue badge. This is a fair remedy.

Wakefield City Council (18 019 184)

Statement Not upheld Transport 29-Jul-2019

Summary: Mrs X complains the Council has decided not to renew her son's (Mr Y's) blue badge. There is no fault in how the Council reached its decision.

Nottinghamshire County Council (18 019 648)

Statement Not upheld Transport 22-Jul-2019

Summary: Mrs C complains on behalf of her son, Mr B, that the Council did not deal with his application for a blue badge properly. The Council was not at fault.

Kirklees Metropolitan Borough Council (19 000 286)

Statement Not upheld Transport 19-Jul-2019

Summary: Mrs X complains that the Council refused her application for a blue badge for her son. The Council has accepted fault and has agreed to apologise to Mrs X and arrange an independent mobility assessment. The Ombudsman has discontinued his investigation on this basis.

Lancashire County Council (19 000 640)

Statement Not upheld Transport 19-Jul-2019

Summary: The Ombudsman has discontinued our investigation into Mrs B's complaint. The Council has reconsidered her daughter's disabled parking badge application using the new government guidance, and has agreed to issue a badge, so it is unlikely further investigation would lead to a different outcome.

Norfolk County Council (18 018 083)

Statement Not upheld Transport 17-Jul-2019

Summary: Mr X complains the Council has decided not to renew his stepson's (Mr Y's) blue badge. During our investigation, the Council agreed to issue Mr Y a blue badge. We have discontinued the investigation as it is unlikely further investigation would achieve a better outcome.