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Transport


Recent statements in this category are shown below:

  • London Borough of Hounslow (21 001 242)

    Statement Upheld Transport 10-Nov-2021

    Summary: Mrs C complains about the Council's refusal of a blue badge renewal. The Council was at fault for the way in which it processed a blue badge application. The Council has agreed to review its procedures, pay Mrs C £250 and complete an assessment for a blue badge.

  • London Borough of Redbridge (20 013 470)

    Statement Not upheld Transport 12-Oct-2021

    Summary: Mr X complains the Council failed to properly consider the impact of his medical conditions on his mobility before it refused his Blue Badge application. Mr X says the matter has affected his well being and caused him significant distress. T here is no evidence of fault in the way the Council considered and made its decisions.

  • West Berkshire Council (19 020 415)

    Statement Upheld Transport 06-Oct-2021

    Summary: The Council was at fault for failing to carry out a public consultation about proposed changes to community transport grant funding, this caused injustice as Mr X cannot be sure the Council would have gone ahead with the proposed funding cuts if it carried out a public consultation. We cannot investigate Mr X's complaint that the Council made untrue and defamatory comments to a local media outlet as we cannot enforce a remedy associated with this. The Council has agreed to our recommendations to remedy the injustice caused.

  • London Borough of Newham (21 002 670)

    Statement Not upheld Transport 03-Oct-2021

    Summary: We have discontinued our investigation into Mr B's complaint that the Council refused him a disabled parking badge. The Council has now issued him a badge, so he is no longer suffering any injustice.

  • Plymouth City Council (20 014 289)

    Statement Upheld Transport 21-Sep-2021

    Summary: the complainant complained the Council failed to properly consider her application for a Blue Badge. The Council says it properly considered all the information but failed to give a detailed decision letter as recommended in government guidance. We found the Council acted with fault and it agreed to reconsider the application having given the complainant time to present further information and to pay her £100 in recognition of the inconvenience caused.

  • London Borough of Newham (21 001 514)

    Statement Upheld Transport 09-Sep-2021

    Summary: The Council did not properly consider Mr C's application to renew his blue badge that he requires due to his medical conditions. Its approach in processing blue badge applications, subject to further assessment, is not in line with guidance. In this case it caused injustice to Mr C in the form of distress by not processing his application correctly. We recommend the Council reconsider Mr C's application and apologise for its errors.

  • Sheffield City Council (20 009 725)

    Statement Upheld Transport 25-Aug-2021

    Summary: Miss B complained that the Council had failed to properly consider her health conditions and the impact on her ability to walk, when refusing her application for a blue badge. We found fault in the way the Council considered her application. The Council has agreed to invite a new application and reconsider the information Miss B provides using an assessor with knowledge of her condition.

  • London Borough of Wandsworth (20 011 410)

    Statement Upheld Transport 20-Aug-2021

    Summary: The Council failed to seek advice from a suitably qualified expert when considering Mr X's application for a blue badge. This calls into question the reliability of the decision.

  • Buckinghamshire Council (20 013 010)

    Statement Upheld Transport 13-Aug-2021

    Summary: The Council failed to properly consider Mrs X's application for a blue badge. It failed to consider the impact of her disability and her need for a mobility aid.

  • London Borough of Merton (20 010 884)

    Statement Not upheld Transport 10-Aug-2021

    Summary: Mrs X complained the Council failed to properly assess her application for a blue badge and wrongly determined she was not eligible. There is no evidence of fault in the way the Council assessed Mrs X's application for a blue badge.