Statement Not upheld Transport 20-Jul-2021
Summary: Mrs X complained about the Council's decision not to renew her Disabled Person's Blue Badge and its decision not to issue her a concessionary travel pass. There is no evidence of fault by the Council.
Statement Upheld Transport 19-Jul-2021
Summary: Mr B complained the Council wrongly refused his application for a Blue Badge. We find fault with the way the Council considered Mr B's application and the decision letters it issued. The Council has agreed to our recommendations to address the injustice caused.
Statement Upheld Transport 08-Jun-2021
Summary: Miss B complained about the Council's decision not to issue her a Blue Badge. We have found there was fault in how the Council recorded its decision not to offer Miss B a face-to face assessment, but this has not caused Miss B a significant injustice.
Statement Upheld Transport 07-May-2021
Summary: Mr X complained about the way the Council dealt with his renewal of a Taxicard. The Council accepted some fault for which it apologised and reconsidered his application. We agreed with this outcome but recommended a time and trouble payment should be made to remedy the injustice to Mr X. The Council agreed to this recommendation.
Statement Upheld Transport 15-Apr-2021
Summary: Mrs X complains on behalf of her daughter, Miss Y about the Council's decision not to renew Miss Y's Blue Badge. Mrs X says she spent a lot of time appealing the decision and the Council's actions caused her avoidable distress and inconvenience. We have found fault by the Council in this matter and the Council has agreed a remedy to address the injustice caused.
Statement Upheld Transport 24-Mar-2021
Summary: The Council failed to consider relevant information before refusing to issue a Blue Badge to Mrs X. This is fault. The Council has agreed to apologise, conduct a fresh assessment of Mrs X's application, and take action to improve its services.
Statement Not upheld Transport 23-Mar-2021
Summary: Mr X complained the Council failed to properly consider his appeal after it rejected his application for a Blue Badge and did not provided an adequate reason for the rejection. He said the Council's actions have negatively affected his ability to leave the house and put him to unnecessary time and trouble. There was no fault in the Council's management of Mr X's Blue Badge appeal.
Statement Upheld Transport 15-Mar-2021
Summary: Miss X complained the Council wrongly refused her application for a Disabled Person's Parking (Blue) Badge. The Council failed to cross-check its existing records, but there is no evidence this would have affected the outcome of Miss X's application. The Council reviewed its process for cross-checking existing information when considering Blue Badge applications. We were satisfied with the action the Council took, so we completed our investigation.
Statement Upheld Transport 25-Feb-2021
Summary: There is evidence of fault in this complaint. The Council failed to properly consider Ms X's application for a blue badge.
Statement Upheld Transport 24-Feb-2021
Summary: There is evidence of fault in this complaint. The Council failed to undertake an adequate assessment of Mrs X's mobility in considering her application for a renewal of a concessionary travel pass.