Recent statements in this category are shown below:
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Essex County Council (18 009 904)
Statement Not upheld Transport 10-Jan-2019
Summary: Mr B complains the Council has not renewed his son's blue badge. He says this means his son is less able to access services in the community and has affected his wellbeing. The Ombudsman does not find fault in how the Council considered this application for a blue badge.
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Statement Upheld Transport 19-Dec-2018
Summary: Mrs X complained the Council failed to properly assess her mobility for a blue badge. There is fault in both mobility assessments the Council conducted. The Council has agreed to apologise to Mrs X for failing to conduct the assessments correctly, arrange a fresh assessment to be conducted in accordance with the relevant guidance and pay her £100 for her time and trouble spent on pursuing this complaint.
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Shropshire Council (18 008 217)
Statement Upheld Transport 19-Dec-2018
Summary: Mrs X complains the Council failed to provide free transport when her son returned to college in September 2017, having turned 19 earlier that year. The Council accepts it was wrong to do this and will: apologise; refund the charges; and review its policy on transport for adult learners. It also needs to refund anyone else it has wrongly charged.
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Nottingham City Council (18 006 473)
Statement Upheld Transport 10-Dec-2018
Summary: Mrs X complained about the Council's decision to remove her adult disabled daughter Miss D's day centre transport. The Council failed to properly apply its transport policy and to properly consider the impact on Miss D and Mrs X. The Council has agreed to reassess Miss D's transport needs. Depending on the outcome of the review it has agreed to consider whether an additional remedy is appropriate.
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Dudley Metropolitan Borough Council (18 001 399)
Statement Not upheld Transport 07-Dec-2018
Summary: Mr X complains the Council did not properly consider his disabled son's application for a blue badge. The Ombudsman has found no fault in the Council's assessment of mobility and its decision to refuse a blue badge.
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West Sussex County Council (18 008 395)
Statement Upheld Transport 04-Dec-2018
Summary: Mr X complains the Council cancelled his blue badge mobility assessment at short notice and revoked his blue badge without giving him a reasonable explanation. The Council has apologised and offered a remedy. We propose to uphold Mr X's complaint and we are satisfied with the Council's remedy.
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Hampshire County Council (18 008 176)
Statement Upheld Transport 29-Nov-2018
Summary: Mrs W complained the Council did not consider her physical circumstances when it reviewed her blue badge application. This meant Mrs W's blue badge was not renewed. During our investigation, the Council reconsidered its decision and renewed Mrs W's blue badge. The Ombudsman finds fault with the Council for not appropriately assessing Mrs W's application in the first instance. The Ombudsman recommended the Council apologise to Mrs W and pay her £150.
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London Borough of Redbridge (18 006 538)
Statement Upheld Transport 13-Nov-2018
Summary: The Council completed a flawed mobility assessment to consider Ms B's eligibility for a Blue Badge. The Council will complete a new assessment.
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London Borough of Harrow (18 007 890)
Statement Not upheld Transport 08-Nov-2018
Summary: Mr X complains the Council has not renewed his blue badge. We found no evidence of fault in the approach the Council took in making its decision and have completed our investigation.
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London Borough of Harrow (18 007 508)
Statement Upheld Transport 07-Nov-2018
Summary: There was fault in the way the Council considered this application for a Blue Badge. The complainant also qualified for a Disabled Freedom Pass, but was not awarded one. The Council has now agreed to award him a Freedom Pass, and also offer him a fresh mobility assessment for his Blue Badge application.