Peterborough City Council (20 001 375)

Statement Upheld Transport 17-Nov-2020

Summary: There was fault by the Council in failing to seek sufficient evidence, including from an expert assessor, before determining a blue badge application. This casts doubt on the decision reached. The Council will refer Ms X to an expert assessor and reassess her application. The Council will also review its application process to avoid similar problems arising in future.

Doncaster Metropolitan Borough Council (20 003 600)

Statement Upheld Transport 13-Nov-2020

Summary: The Council failed to properly consider Mrs X's medical conditions when assessing her application for a blue badge. It also failed to undertake a mobility assessment.

Leeds City Council (19 015 929)

Statement Upheld Transport 06-Nov-2020

Summary: Ms X complained about the Council's decision to refuse her application for a blue badge permit. She said the Council did not consider her hidden disability. The Ombudsman discontinued his investigation. This is because the Council has now awarded Ms X a blue badge and made changes to its assessment process for hidden disabilities.

Norfolk County Council (19 016 733)

Statement Not upheld Transport 04-Nov-2020

Summary: Mrs X complained about the Council's decision not to renew her blue badge. The Ombudsman finds no fault in the Council's assessment of Mrs X's application and its decision to refuse a blue badge.

Wirral Metropolitan Borough Council (19 020 361)

Statement Upheld Transport 21-Oct-2020

Summary: Mr B complained that the Council failed to adequately explain to him why it had refused his application for a Blue Badge. We find the Council at fault and it has agreed to process a new application for Mr B.

London Borough of Harrow (19 020 579)

Statement Not upheld Transport 19-Oct-2020

Summary: The Ombudsman has discontinued the investigation as the Council has offered a re-assessment of Mrs C to decide whether she is eligible for a Blue Badge.

Oxfordshire County Council (19 013 820)

Statement Upheld Transport 12-Oct-2020

Summary: Mrs X complains that the Council did not properly consider her application for a blue badge. This meant she put significant time and trouble both into pursuing an application which was wasted, and her complaint about this. The Ombudsman finds the Council at fault in the way it considered her application. He recommended it pay Mrs X £250 and take action to ensure it properly considers applications in future. The Council agreed to this.

Wirral Metropolitan Borough Council (19 016 309)

Statement Upheld Transport 01-Oct-2020

Summary: Ms B complains that the Council has failed to respond to her request for a disabled parking bay in a timely manner and, as a result she is at risk of harm when she cannot park outside her home. She also says the Council has allocated parking spaces to all the other residents in her road and she is the only one without this provision. The Ombudsman finds there was an excessive delay in the Council dealing with Ms B's request. To remedy the injustice caused the Council has agreed to apologise to Ms B and pay her £200.

London Borough of Lambeth (19 019 512)

Statement Upheld Transport 29-Sep-2020

Summary: Miss X complains that the Council failed to properly deal with her application to renew her freedom pass. The Ombudsman has discontinued his investigation as further investigation will not achieve any more for Miss X. This is because the Council has agreed to reimburse the costs of Miss X's travel which she incurred while her pass was deactivated.

London Borough of Harrow (19 017 186)

Statement Upheld Transport 15-Sep-2020

Summary: Mr X complains about the Council's decision to refuse his application for a Blue Badge. The Ombudsman has found fault by the Council. To remedy its fault, and the injustice caused, the Council has now reviewed its decision not to grant Mr X a Blue Badge.