East Sussex County Council (23 009 182)

Statement Closed after initial enquiries Transport 23-Oct-2023

Summary: We will not investigate this complaint about the Council’s decision to stop providing Y with transport, which Mr X alleges was due to racism. This is because the complaint relates to events that took place more than 12 months ago and it would have been reasonable for Mr X to refer the complaint to us at the time. Further, even if we did exercise discretion, we would be unlikely to find fault on with the Council’s actions.

Stockport Metropolitan Borough Council (23 001 904)

Statement Upheld Transport 19-Oct-2023

Summary: Mrs X complained about the Council’s decision to refuse her application to renew her blue badge. We discontinued our investigation. That was because events moved on. The Council has a new blue badge application process and awarded Mrs X a blue badge. There was therefore no significant remaining injustice to Mrs X and no worthwhile outcome achievable by further investigation.

London Borough of Hackney (23 005 986)

Statement Upheld Transport 12-Oct-2023

Summary: We will not investigate this complaint about the Council refusing Miss X’s blue badge application. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

London Borough of Bexley (23 007 430)

Statement Closed after initial enquiries Transport 10-Oct-2023

Summary: We will not investigate this complaint about a blue badge application as there is not enough evidence of fault to justify investigating.

Derby City Council (23 006 265)

Statement Upheld Transport 09-Oct-2023

Summary: The Council was at fault for a delay in assessing Mrs B’s disabled parking badge application, which she made on behalf of her daughter. It has agreed to assess the application soon, and to make a small, symbolic payment to recognise Mrs B’s daughter’s injustice.

London Borough of Hounslow (22 017 017)

Statement Upheld Transport 28-Sep-2023

Summary: Ms B says the Council failed to consider her daughter’s case properly when it refused her application for a blue badge. There is no evidence fault affected the decision in Ms B’s daughter’s case.

London Borough of Newham (23 003 497)

Statement Upheld Transport 25-Sep-2023

Summary: Mr D complains the Council wrongly refused an application for a Freedom Pass. The Council is at fault for failing to consider medical information or refer Mr D for a mobility assessment when deciding whether to issue a Freedom Pass. To remedy the complaint the Council has agreed to issue Mr D a Freedom Pass and make a symbolic payment to him for his time, trouble, and frustration.

South Tyneside Metropolitan Borough Council (23 006 435)

Statement Closed after initial enquiries Transport 25-Sep-2023

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to reject her blue badge application. This is because there is insufficient evidence of fault.

London Borough of Islington (23 003 980)

Statement Upheld Transport 20-Sep-2023

Summary: The Council failed to consider Ms X’s application for a blue badge in accordance with the blue badge guidance.

London Borough of Harrow (23 007 426)

Statement Closed after initial enquiries Transport 20-Sep-2023

Summary: We will not investigate this complaint about a blue badge application because there is not enough evidence of fault to justify investigating.