Transport

Surrey County Council (19 000 028)

Statement Upheld Transport 17-May-2019

Summary: The Ombudsman does not have reason to start an investigation of this complaint about the Council's failure to reimburse the cost of hiring a private ambulance to transfer an elderly man from a hospital to a care home. This is because the Council has now agreed to refund the cost.

London Borough of Harrow (18 016 125)

Statement Not upheld Transport 13-May-2019

Summary: There was no fault in how the Council considered this application for a Blue Badge. For this reason, the Ombudsman has completed his investigation.

Nottingham City Council (18 004 920)

Statement Upheld Transport 10-May-2019

Summary: Mr B complains the Council stopped collecting him in a mini-bus to take him to a day centre he goes to as part of his support package the Council provides. He now must travel by taxis, which is expensive. The Ombudsman finds the Council should have included an assessment of Mr B's needs and review of its financial assessment in its decision. The Council has agreed to our recommendations.

Sunderland City Council (18 018 804)

Statement Upheld Transport 08-May-2019

Summary: The Ombudsman will not investigate Ms A's complaint about the Council's refusal to issue her with a Concessionary Travel Pass. This is because the Council has apologised, issued a pass and given Ms A £50 for the time and trouble she has encountered pursuing her complaint. There is no unremedied injustice warranting an investigation by the Ombudsman.

London Borough of Brent (18 018 025)

Statement Upheld Transport 07-May-2019

Summary: Mr B complains that the Council refused his application for a disabled parking badge. The Council was at fault. It failed to fully show how it made its decision, and failed to show that it had properly considered Mr B's medical evidence. It has agreed to arrange a new mobility assessment.

London Borough of Brent (18 018 182)

Statement Upheld Transport 07-May-2019

Summary: Mrs B complains that the Council refused her application for a disabled parking badge. The Council was at fault. It failed to fully show how it made its decision, to show that it had properly considered Mrs B's medical evidence, and to explain its refusal reasons in its decision letter. The Council was also at fault for taking six months to respond to Mrs B's review request. It has apologised for the delay, and it agreed to reconsider her application.

London Borough of Harrow (18 016 346)

Statement Not upheld Transport 17-Apr-2019

Summary: Ms X complains about the Council's handling of her application for a blue badge. There is no evidence of fault affecting the Council's decision on Ms X's application.

Westminster City Council (18 012 590)

Statement Not upheld Transport 26-Mar-2019

Summary: The complaint concerns Miss B's application for a disabled person's parking badge. We did not find fault undermining how the Council reached its decision to refuse the application.

Liverpool City Council (18 010 280)

Statement Upheld Transport 14-Mar-2019

Summary: There were errors in the way the Council handled a blue badge application which caused confusion. The Council has already carried out a further review in response to our enquiries and decided to issue a blue badge. It will also provide an apology. This is a satisfactory remedy for the injustice caused.

London Borough of Barnet (18 001 350)

Statement Not upheld Transport 11-Mar-2019

Summary: Ms B complains that the Council de-activated her freedom pass and required her to attend a medical assessment. She also complains about the Council's decision not to issue a replacement pass. On the evidence seen so far, the Ombudsman does not uphold Ms B's complaint. There is no evidence that the Council deactivated the pass. It was entitled to require her to attend a medical assessment and properly applied the guidance on eligibility for a freedom pass when deciding Ms B was not eligible.