Recent statements in this category are shown below:
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Statement Not upheld Charging 17-Feb-2026
Summary: We will not continue our investigation. This is because the Council has taken action to resolve the main issue. Miss X has some concerns about the complaints process itself but we are unlikely to achieve a worthwhile outcome by investigating this part of the complaint.
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London Borough of Barnet (25 011 589)
Statement Upheld Charging 16-Feb-2026
Summary: We will not investigate this complaint about the Council’s delay processing a direct debit form for to start taking payments for care charges. The Council remedied the injustice caused when it investigated the complaint. We cannot achieve more.
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Statement Closed after initial enquiries Charging 16-Feb-2026
Summary: We will not investigate this complaint about financial assessment for contribution toward adult social care costs. The Council has followed the correct law, guidance and policy to make its decision. So, it is unlikely we would find evidence of fault, even though the complainant disagrees with the Council’s decision. An investigation is unlikely to add to the Council’s investigation or reach a different outcome.
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Newcastle upon Tyne City Council (25 013 904)
Statement Closed after initial enquiries Charging 13-Feb-2026
Summary: We will not investigate this complaint about how the Council charged Miss X for her care costs. Part of the complaint is late and there are no good reasons for us to exercise discretion to consider it now. For the remainder of the complaint there is no worthwhile outcome achievable by our involvement.
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Sandwell Metropolitan Borough Council (25 000 579)
Statement Upheld Charging 12-Feb-2026
Summary: We will not investigate this complaint about the Council’s delay in carrying out a financial assessment for Mr Y and its actions in pursuing the debt after Mr Y had died. The Council has already provided apologies for the injustice caused by fault and explained service improvements it will make, and we could not achieve a more meaningful outcome by investigating the matter further.
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Statement Closed after initial enquiries Charging 12-Feb-2026
Summary: We will not investigate Mrs B’s complaint about the Council’s handling of Mr C’s care planning and care charges. Part of the complaint is late, and there is insufficient evidence of fault to justify investigating the remaining part. We will also not investigate her complaint about the Council’s communications about these matters. It is unlikely our involvement would achieve a different outcome.
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Millennium Care (UK) Ltd (25 001 174)
Statement Not upheld Charging 11-Feb-2026
Summary: We have discontinued our investigation into Miss X’s complaint about charges deducted and funds owed by a care provider. This is because the complaint concerns a financial dispute about care charges, and it is reasonable to expect Miss X to pursue the matter through the courts.
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Nottinghamshire County Council (25 012 909)
Statement Closed after initial enquiries Charging 11-Feb-2026
Summary: We will not investigate this complaint about the way the Council assessed Mr X’s ability to contribute to costs for his care and support. Any injustice is not significant enough to justify our involvement.
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Hampshire County Council (25 008 975)
Statement Upheld Charging 10-Feb-2026
Summary: Mr X complained about repeated failures of Hampshire County Council and NHS Hampshire and Isle of Wight Integrated Care Board to work together. He complained this caused: a prolonged delay in discharging his wife from hospital; and, his wife to be left without funding for necessary night-time care. We found fault with the Council and the ICB for failing to manage a funding dispute adequately. This caused an avoidable delay in Mrs X’s discharge from hospital which, in turn, caused avoidable stress and frustration. We have not found fault in the way each organisation considered Mrs X’s night‑time needs against relevant eligibility criteria. The Council and the ICB have agreed to take actions to address the injustice their fault caused.
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Essex County Council (25 013 677)
Statement Upheld Charging 09-Feb-2026
Summary: We will not investigate this complaint about the way the Council completed a financial assessment. The Council remedied the injustice caused when it investigated Miss B’s complaint.