Lancashire County Council (24 018 433)

Statement Closed after initial enquiries Charging 01-Apr-2025

Summary: We will not investigate Mr X’s complaint about adult social care charges for his late wife, Mrs X. There is not enough evidence of fault by the Council to justify our involvement.

Kent County Council (24 002 261)

Statement Upheld Charging 01-Apr-2025

Summary: Mrs X complained the Council incorrectly calculated Mr Y’s care and support charges, and did not tell her about an outstanding debt. The charges were unaffordable and this caused distress. We found no fault in the Council’s financial assessments or in its consideration of Mr Y’s Disability Related Expenditure. It also kept Mrs X updated about Mr Y’s care charges. The Council was at fault for not contacting Mrs X to reassess Mr Y’s Disability Related Expenditure and for not telling her the outcome of its review. It agreed to apologise for the frustration and uncertainty this caused.

Kirklees Metropolitan Borough Council (24 005 959)

Statement Upheld Charging 01-Apr-2025

Summary: Ms X complained the Council was at fault when it wrongly charged for social care provision for her adult son, Mr Y and did not help her with the associated disability-related expenditure (DRE) payments. Ms X also complained the Council sent her invoices when she was not Mr Y’s appointee. The Council was not at fault when it charged Mr Y for his social care provision and was not at fault for the help provided with Mr Y’s DRE payments. The Council was at fault for sending Ms X, Mr Y’s invoices when she was not Mr Y’s appointee. This caused Ms X frustration and the Council will apologise.

Surrey County Council (24 017 956)

Statement Closed after initial enquiries Charging 31-Mar-2025

Summary: We will not investigate this complaint about financial assessment for adult social care charges, and the Council’s decision about a deprivation of asset. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.

Milton Keynes Council (24 017 099)

Statement Closed after initial enquiries Charging 31-Mar-2025

Summary: We will not investigate this complaint about charges for care and a deprivation of assets decision. There is insufficient evidence of fault to warrant an investigation.

Rochdale Metropolitan Borough Council (24 017 409)

Statement Closed after initial enquiries Charging 31-Mar-2025

Summary: We will not investigate Mr X’s complaint about the amount the Council assessed him as having to contribute towards the cost of his care and support, about the Council passing his debt to an enforcement agent, and about cutting his care and support hours. This is because there is insufficient evidence of fault.

Kent County Council (24 010 288)

Statement Not upheld Charging 31-Mar-2025

Summary: Mr X complained about changes to the Council’s charging policy for non-residential care services. We ended out investigation because there is ongoing court action about the charging policy and there is no significant personal injustice to Mr X.

Surrey County Council (24 016 223)

Statement Closed after initial enquiries Charging 31-Mar-2025

Summary: We will not investigate this late complaint about Ms Y’s care and the associated charges. There is not a good reason for the delay in the matter being brought to the Ombudsman.

Buckinghamshire Council (24 017 972)

Statement Closed after initial enquiries Charging 30-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to recover outstanding care charges. Further investigation would not lead to a different outcome.

Leicester City Council (24 017 329)

Statement Closed after initial enquiries Charging 30-Mar-2025

Summary: We will not investigate Ms X’s complaint about how the Council responded to her enquiries relating to her adult social care account debt. This is because further investigation will not lead to a different outcome.