Charging


Recent statements in this category are shown below:

  • Suffolk County Council (18 009 610)

    Statement Upheld Charging 11-Mar-2019

    Summary: Mr C complained about the total amount Mr F has had to pay for his homecare support. The Ombudsman found that, although there was some fault in the actions of the Council, this did not result in a financial injustice to Mr F.

  • West Berkshire Council (18 008 120)

    Statement Not upheld Charging 11-Mar-2019

    Summary: Miss X says the Council is at fault in how it has calculated the amount her father should contribute towards the cost of his care. This is because it has included the value of her father's home despite him transferring ownership of it to her and her sister. The Ombudsman has found no evidence of fault by the Council and so he has ended his investigation of this complaint.

  • City Of Bradford Metropolitan District Council (18 011 399)

    Statement Not upheld Charging 11-Mar-2019

    Summary: There is no evidence of fault by the Council. The Council asked Mrs B's brother about his religious preferences and family contacts, and acted in accordance with his wishes.

  • London Borough Of Brent (18 013 109)

    Statement Upheld Charging 08-Mar-2019

    Summary: The Ombudsman will not investigate Mrs B's complaint about the way the Council took recovery action against her for the repayment of outstanding care fees owed by her late father. This is because the Council has made a reasonable offer to remedy the inappropriate recovery action and the issue concerning the level of her father's contribution to his care costs is too old to investigate now and so falls outside our jurisdiction.

  • Trafford Council (18 013 336)

    Statement Upheld Charging 07-Mar-2019

    Summary: Mr X complains about the Council's decision to charge his father the full costs of his care, on the basis that he has intentionally deprived himself of capital to avoid care and support charges. The Council has not explained its decision fully in lie with the Care and Support Statutory Guidance. It therefore needs to reconsider its decision.

  • Lancashire County Council (18 010 332)

    Statement Upheld Charging 06-Mar-2019

    Summary: Ms D complained on behalf of her father, Mr E, about the failure to properly inform them about the cost of a temporary stay in a nursing home following Mr E's discharge from hospital. There was fault by the Council in the failure to give clear information about the different payments, exacerbated by delay in carrying out the financial assessment. The Council has agreed to pay Mr E £1500 and improve its procedures.

  • Shropshire Council (18 009 001)

    Statement Upheld Charging 28-Feb-2019

    Summary: There was a delay in the Council's response to Mr C's request for care and support for his parents. The Council also said the 12-week property disregard period started later than it should have done. The Council has agreed to apologise and repay Mr C for the fees that should not have been paid.

  • GB Care Limited (18 013 816)

    Statement Not upheld Charging 25-Feb-2019

    Summary: Ms F complains the care provider has charged the wrong fees for the care of her father. The care provider has made a claim to the county court. This puts the matter outside the Ombudsman's jurisdiction and I have discontinued my investigation.

  • London Borough of Havering (18 007 096)

    Statement Upheld Charging 25-Feb-2019

    Summary: Ms C complained that the final bill she received from the Council in March 2018, about her mother's care home fees, was too high. Ms C says the bill indicated her mother's respite care home placement became permanent on 25 February 2016. However, Ms C says this only happened several weeks later. The Ombudsman found there was a lack of communication with Ms C by the Council. The Council has agreed to apologise to Ms C and revise the final bill.

  • Reading Borough Council (18 011 491)

    Statement Not upheld Charging 20-Feb-2019

    Summary: Miss X complains the Council is unfairly asking her to pay backdated charges for her care. I will discontinue the investigation so the Council can consider an appeal about this matter.

;