Recent statements in this category are shown below:
-
The Grange Care Centre (Cheltenham) Limited (23 013 400)
Report Upheld Charging 28-Nov-2024
Summary: The Local Government and Social Care Ombudsman investigated a complaint about the Grange Care Centre (Cheltenham) Limited withholding fees for the care provided to the complainant’s late mother. The woman paid her fees in full, before NHS-funded nursing care payments (FNC) were awarded retrospectively. We found the care provider: had no clear contract setting out what happens when a person is awarded FNC; did not provide a statement of account for money it still held; increased care fees to include the FNC without notice; and did not respond properly to the complaints. This leaves the woman’s estate out of pocket for payments made before NHS funding was applied.
-
Statement Closed after initial enquiries Charging 29-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her late mother’s adult social care fees. This is because there is insufficient evidence of fault with the Council’s decision to include a mobile home in its assessment and because we cannot add to the Council’s investigation into delays informing Mrs X about the charges and her right of appeal.
-
Warwickshire County Council (24 011 803)
Statement Closed after initial enquiries Charging 28-Oct-2024
Summary: We will not investigate Ms X’s complaint about matters related to her late mother’s care. The complaint is late and there are no good reasons to consider it now.
-
Statement Closed after initial enquiries Charging 22-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the financial assessment the Council completed for her husband and its decision that there has been a deprivation of assets. This is because there is insufficient evidence of fault.
-
Cambridgeshire County Council (24 000 406)
Statement Closed after initial enquiries Charging 21-Oct-2024
Summary: We will not investigate this complaint about Mrs Y’s package of care after a discharge from hospital. There is insufficient evidence of fault.
-
Stockton-on-Tees Borough Council (24 004 573)
Statement Upheld Charging 21-Oct-2024
Summary: The Council acknowledges there was a missed opportunity to explain the funding basis for the late Mr X’s care home placement and has waived the fees for the period when Mr X was deemed to be a short stay resident. That remedies any injustice arising from that complaint. There is no evidence of fault in the way the Council conducted the assessment of mental capacity.
-
Suffolk County Council (23 002 800)
Statement Upheld Charging 21-Oct-2024
Summary: There was fault by the Council. It delayed carrying out a financial assessment which led to distress and uncertainty when the family were told of the fees owed a year later. The Council has apologised and waived the fees owed which remedies the injustice caused.
-
London Borough of Bromley (24 006 557)
Statement Closed after initial enquiries Charging 21-Oct-2024
Summary: We will not investigate Ms X’s complaint about the charges for her mother, Ms Y’s, care. There is insufficient evidence of fault to warrant an investigation.
-
Birmingham City Council (24 002 360)
Statement Upheld Charging 20-Oct-2024
Summary: Ms X said the Council was not providing the property protection service Mr Z was paying for and its failure to do so might affect Mr Z’s ability to meet his care costs. We found fault in the Council’s service delivery but it did not cause Mr Z significant personal injustice. We also found fault in the Council’s handling of Ms X’s complaint about its property protection service, which was frustrating for Ms X. To put matters right, the Council agreed to apologise to Ms X and make a symbolic payment of £200.
-
Bournemouth, Christchurch and Poole Council (24 010 381)
Statement Closed after initial enquiries Charging 20-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s decision regarding her mother’s residence and care. This is because this could be or has been raised in legal proceedings.