Brighton & Hove City Council (24 015 366)

Statement Upheld Charging 15-Jul-2025

Summary: Mr Y complained the Council failed to source a suitable nursing home for his mother, Mrs X, which meant he had to pay third-party top ups when Mrs X moved to a nursing home. There was fault by the Council for its failure to provide Mrs X with at least an option of one available, and affordable respite nursing care home. This caused distress and uncertainty to Mr Y. The Council will take action to remedy the injustice caused.

Nottinghamshire County Council (25 000 824)

Statement Closed after initial enquiries Charging 15-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to treat gifts made to him and other family from his mother Mrs Y’s trust as a deprivation of her assets to pay for her care. There is not enough evidence of fault in the Council’s decision-making process here to warrant us investigating.

Kent County Council (24 023 310)

Statement Closed after initial enquiries Charging 15-Jul-2025

Summary: Mr X complains about the way Kent County Council and NHS Kent and Medway managed his care charges and communicated with him about them. We will not investigate Mr X’s complaint about communication because there is insufficient injustice to warrant an investigation. We will not investigate Mr X’s complaint about the Council’s financial assessment as we are unlikely to find fault in the way the Council completed this.

Portsmouth City Council (24 016 978)

Statement Upheld Charging 14-Jul-2025

Summary: Mrs X complained the Council failed to inform her when she became responsible for paying for her care. We find the Council at fault for failing to transfer her to the appropriate team for a financial assessment and for poor record keeping. This has caused avoidable uncertainty. The Council agreed to apologise to Mrs X and pay her its proposed financial remedy.

Cornwall Council (25 000 985)

Statement Closed after initial enquiries Charging 10-Jul-2025

Summary: We will not investigate this complaint about the Council incorrectly assisting the Mrs X’s funding assistance needs. This is because there is no evidence that the Council’s calculations caused significant injustice.

Hampshire County Council (25 000 167)

Statement Closed after initial enquiries Charging 10-Jul-2025

Summary: We will not investigate this complaint about the way the Council informed Mrs D about charges her mother may have to pay for homecare. There is insufficient evidence of fault to warrant starting an investigation.

Brighter Bloom Healthcare Group Ltd (24 017 312)

Statement Not upheld Charging 09-Jul-2025

Summary: Dr X complained the Care Provider accepted Mr B without completing an assessment of his needs and charged Mr B for a two week stay when he only stayed for one day. We have discontinued our investigation as the Care Provider has ceased trading, and we cannot complete our investigation or seek a remedy.

Cambridgeshire County Council (24 022 659)

Statement Closed after initial enquiries Charging 09-Jul-2025

Summary: We will not investigate this complaint about charging for adult social care because there is not enough evidence of fault by the Council.

Wakefield City Council (24 020 599)

Statement Closed after initial enquiries Charging 07-Jul-2025

Summary: We will not investigate this complaint about deprivation of assets. There is not enough evidence of fault to justify our involvement.

Manchester City Council (24 022 074)

Statement Closed after initial enquiries Charging 07-Jul-2025

Summary: We will not investigate this late complaint about the Council charging Mrs Y’s family a top up fee for her care. There is not a good reason for the delay in the complaint being made to us.