Recent statements in this category are shown below:

  • Wayside Care Ltd (22 012 009)

    Report Upheld Charging 18-Mar-2024

    Summary: The Local Government and Social Care Ombudsman investigated a complaint about charging for residential care.

  • Worcestershire County Council (23 006 306)

    Statement Upheld Charging 05-Mar-2024

    Summary: Ms B complained that the Council was seeking to recover contributions towards the cost of her late mother’s (Mrs C’s) care costs, which Ms B believes she does not owe. She also complained the Council had failed to explain why the balance is outstanding and why it had discounted evidence provided by Ms B. We found fault with the actions of the Council. The Council has agreed to apologise to Ms B, confirm the money is not owed, pay her £250 and improve its complaint-handling procedures.

  • London Borough of Sutton (23 010 730)

    Statement Upheld Charging 05-Mar-2024

    Summary: There was fault by the Council as it delayed considering a complaint through its complaints process. An apology and payment remedies the injustice, as the substantive issue of the complaint has now been resolved.

  • Trafford Council (23 006 910)

    Statement Upheld Charging 04-Mar-2024

    Summary: Mrs X complains about the Council’s decision to charge for her late husband’s (Mr X) residential care fees for a period when she was unaware of his liability for charges. She is also unhappy the Council refused to disregard certain items as disability related expenditure (DRE). The Council has already accepted it was at fault and sought to remedy the distress caused by its delay in completing and sharing the financial assessment and invoice with Mrs X. It has now agreed to apologise and provide an improved remedy to Mrs X. There appears no fault in how the Council considered the items Mrs X requested as DRE.

  • London Borough of Barnet (23 008 954)

    Statement Upheld Charging 04-Mar-2024

    Summary: Mrs D complained the Council failed to complete her father’s Continuing Health Care checklist correctly and it was not truthful about its actions. She also says the Council delayed providing urgent care to her father. We find the Council was at fault for failing to complete the checklist correctly and for failing to be truthful about its actions. It was also at fault for its delay in finding a nursing home placement for Mrs D’s father. The Council has agreed to our recommendations to address the injustice caused by fault.

  • London Borough of Barking & Dagenham (23 011 380)

    Statement Closed after initial enquiries Charging 04-Mar-2024

    Summary: We will not investigate this complaint about care charges. That is because it is a late complaint.

  • St Helens Metropolitan Borough Council (23 014 901)

    Statement Closed after initial enquiries Charging 01-Mar-2024

    Summary: We will not investigate Mrs X’s complaint about how the Council handled the payment of her mother’s care home fees. There is not enough evidence of fault to justify an investigation.

  • Derby City Council (23 003 862)

    Statement Not upheld Charging 29-Feb-2024

    Summary: There is no evidence that Mr X’s placements were affected by an ordinary residence dispute, or that the Council delayed in sourcing a placement for him.

  • City of Bradford Metropolitan District Council (23 006 359)

    Statement Not upheld Charging 28-Feb-2024

    Summary: Ms X complained about the Council’s decision not to fund residential care placements for her parents, Mr and Mrs Y. We did not find fault in the Council’s assessments of Mr and Mrs Y’s care and support needs.

  • London Borough of Havering (23 008 690)

    Statement Upheld Charging 28-Feb-2024

    Summary: Mrs B says the Council wrongly treated her as depriving herself of capital. The Council failed to follow the guidance when reaching its decision on deprivation and put forward various reasons for reaching its decision which failed to address the facts of the case. An apology, agreement to consider the case again and training for officers is satisfactory remedy.

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