Recent statements in this category are shown below:

  • London Borough of Ealing (19 015 518)

    Statement Upheld Charging 20-Nov-2020

    Summary: Miss X complained the Council charged wrongly for some of her late mother's care at home. She said she was caused frustration trying to resolve the issue. The Ombudsman will not investigate the complaint because the Council has apologised to
    Miss X and offered an appropriate way to resolve the issues.

  • Brighton & Hove City Council (19 019 251)

    Statement Not upheld Charging 18-Nov-2020

    Summary: Mrs X complains about the Council's decision that she intentionally deprived herself of assets to avoid paying her care fees. She says she transferred her property to her son in May 2017 and, at the time, there was no indication she would fall ill and need care. The Ombudsman finds no fault with the Council's decision that Mrs X had intentionally deprived herself of assets.

  • Kent County Council (19 012 666)

    Statement Upheld Charging 18-Nov-2020

    Summary: Mr X complains the Council failed to correctly inform him about his mother's care home fees. This inconvenienced Mr X and caused him distress during an already stressful and upsetting situation. The Council was at fault which caused Mr X an injustice. The Council have agreed to apologise and to pay Mr X a financial remedy.

  • Worcestershire County Council (19 019 886)

    Statement Upheld Charging 17-Nov-2020

    Summary: There is fault by the Council in this complaint. It failed to ensure the direct payment process was properly explained to Mrs Y, failed to monitor the direct payment account, and failed to address correspondence about the account to Mrs Y.

  • Durham County Council (20 000 872)

    Statement Upheld Charging 16-Nov-2020

    Summary: Mrs X complains the Council charged her mother, Mrs Y, for residential care even though she was in hospital. The information provided shows the Council made the decision Mrs Y could not return to the care home on 2 September but continued to charge for the placement until 5 September. The Council will refund the equivalent of three days charge.

  • Dudley Metropolitan Borough Council (19 019 391)

    Statement Upheld Charging 12-Nov-2020

    Summary: Mr and Mrs E complained the Council sent an unexpected bill of over £20,000 for the care fees of the late Mrs D two weeks after she died. The Ombudsman finds the Council was at fault because it failed to provide clear information and advice that Mrs D became fully responsible for her own care costs when she inherited Mr D's property. The Council has agreed to our recommendations to remedy the injustice caused.

  • Norfolk County Council (19 016 171)

    Statement Upheld Charging 10-Nov-2020

    Summary: Mrs X complained the Council took three years to chase an outstanding balance owed for her mother's care charges without any notice during this time that the balance was owed. Mrs X says that the estate was disbursed six months prior to the Council's contact meaning that there is no money available for settlement of the balance. The Council was at fault for the delay in contacting Mrs X about the outstanding balance. I agreed with the Council's offer to reduce the balance by £1,407.90.

  • London Borough of Tower Hamlets (19 008 533)

    Statement Upheld Charging 10-Nov-2020

    Summary: Ms X complains the Council did not explain her father's care charges or take account of his mental impairment. This has led to a very large debt. The Ombudsman finds no fault causing injustice regarding the Council's handling of the financial assessment and advice regarding Mr X's contribution to care charges.

  • Birmingham City Council (19 017 698)

    Statement Not upheld Charging 09-Nov-2020

    Summary: Mrs X complains about the way the Council dealt with the charges for Mr X's domiciliary care package resulting in her owing backdated fees causing distress. The Ombudsman has found no evidence of fault in the way the Council considered these matters and has completed his investigation.

  • Solihull Metropolitan Borough Council (19 017 860)

    Statement Upheld Charging 05-Nov-2020

    Summary: Mrs X complains the Council failed to provide her with proper information about who was responsible for paying her mother, Mrs Y's care home fees when she moved out of the Council's area. Mrs X also complains the Council delayed carrying out an assessment of her mother's social care needs. We found fault because the Council failed to provide this information. The Council also delayed carrying out an assessment on Mrs Y which would have revealed much sooner it considered the responsibility for funding Mrs Y was for another council. The Council has proposed a suitable remedy in this case and so we are completing our investigation.

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