Charging


Recent statements in this category are shown below:

  • St Helens Metropolitan Borough Council (17 011 185)

    Statement Closed after initial enquiries Charging 17-Nov-2017

    Summary: The Ombudsman will not investigate Mrs D's complaint about a delayed invoice. This is because there is not enough evidence of fault causing significant personal injustice.

  • London Borough of Enfield (17 007 543)

    Statement Upheld Charging 15-Nov-2017

    Summary: The Ombudsman has discontinued its investigation into Ms B's complaint about charges for adult social care as the Council has agreed to remedy the injustice.

  • Warwickshire County Council (17 010 565)

    Statement Closed after initial enquiries Charging 14-Nov-2017

    Summary: The Ombudsman should not investigate Mr X's complaint about his father's care bill. The complaint is late and there are no good reasons for us to exercise our discretion and now investigate.

  • London Borough of Redbridge (17 004 154)

    Statement Upheld Charging 13-Nov-2017

    Summary: This complaint is upheld as the Council did not say on a letter whether Mr C would receive free reablement or chargeable long term care. The Council's refund of the home care fees remedies the injustice caused, along with its decision to send separate letters for the different types of care in future.

  • Hertfordshire County Council (17 008 474)

    Statement Closed after initial enquiries Charging 07-Nov-2017

    Summary: The Ombudsman will not investigate Mrs A's late complaint about the Council's decision to pursue her now for her father's unpaid care fees. This is because there is no good reason for the Ombudsman to exercise discretion to disapply the law to investigate now.

  • Hertfordshire County Council (17 011 105)

    Statement Closed after initial enquiries Charging 07-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's refusal to allow a 12-week disregard for payment for residential care. This is because the complaint has been made late, and there are no good reasons to consider it now.

  • Poole Borough Council (17 006 508)

    Statement Upheld Charging 06-Nov-2017

    Summary: The Council has not dealt properly with the decision to treat someone as having notional capital because she gave away £150,000. The Council needs to reconsider its decision in line with the Care & Support Statutory Guidance.

  • City of York Council (17 007 744)

    Statement Closed after initial enquiries Charging 02-Nov-2017

    Summary: The Ombudsman will not investigate Mr A's complaint that the Council gave him misleading information and advice about his father's finances in a meeting in 2015. This is because it is unlikely the Ombudsman could add to the Council's response or make a finding of the kind Mr A wants.

  • North Yorkshire County Council (17 009 722)

    Statement Closed after initial enquiries Charging 26-Oct-2017

    Summary: The Ombudsman will not investigate Mrs D's complaint about the Council's decision to charge for interim care fees. This is because there is no evidence of fault in the financial assessment and it is unlikely further investigation will find any.

  • North East Lincolnshire Council (17 002 738)

    Statement Upheld Charging 25-Oct-2017

    Summary: The Council failed to respond appropriately when Mr X contacted it about increased top up fees. It did not have clear procedures for care providers on how to negotiate increases in fees.

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