Charging


Recent statements in this category are shown below:

  • Essex County Council (19 002 910)

    Statement Upheld Charging 14-Oct-2019

    Summary: Mr X complains about the way the Council tried to recover costs for the late Mrs Y's care charges. The Ombudsman finds fault as the Council sent demands with incorrect costs. This left Mrs Y's husband believing he had to pay more for Mrs Y's care costs. The Council has agreed to write off the remaining care costs, and review its procedures for invoicing.

  • Nottinghamshire County Council (18 019 993)

    Statement Not upheld Charging 14-Oct-2019

    Summary: Mrs X complained the Council's new policy on making contributions to the costs of home care is unfair and has caused her daughter financial hardship. There was no fault in the Council's actions.

  • Lincolnshire County Council (18 013 220)

    Statement Not upheld Charging 11-Oct-2019

    Summary: Mr X says his mother's estate should not have to pay for his late mother's care. The Council says Mr X and/or his mother should not have spent money that should have been used for her care. It seeks to recover that money. We do not find the Council at fault.

  • Walsall Metropolitan Borough Council (18 019 693)

    Statement Upheld Charging 09-Oct-2019

    Summary: Mr X complains the Council did not explain the costs involved when his mother went into short term residential care. He also complains the Council did not take into account her housing-related costs when deciding how much she should pay towards her care. The Council was at fault. It should waive some of the costs to remedy the injustice caused.

  • Durham County Council (18 019 667)

    Statement Not upheld Charging 08-Oct-2019

    Summary: The representative of the late Mr X complains the Council charged Mr X for care when he was discharged from hospital. The Ombudsman finds the Council was not at fault in how it told Mr X about his charges for care.

  • North Yorkshire County Council (19 000 947)

    Statement Upheld Charging 07-Oct-2019

    Summary: Mr X complained the Council failed to tell him that his son would need to contribute to the cost of his day-care. He also complains about errors in the financial assessment and delays in sending invoices. He says the late receipt of a large bill for services caused worry and distress. The Council was at fault for not telling Mr X about the day care charges, errors in its financial assessment and a delay in invoicing him for those charges. It should pay him £500 for the injustice caused.

  • Nottingham City Council (19 000 121)

    Statement Upheld Charging 04-Oct-2019

    Summary: Mr and Mrs X have complained about the Council's decision to charge a third party top up fee towards the cost of Ms Y's care. They are also unhappy with how the Council has dealt with their complaint. There is some fault by the Council.

  • Herefordshire Council (18 015 004)

    Statement Upheld Charging 04-Oct-2019

    Summary: The Council cannot show it discussed the funding for domiciliary care with Mr X before he was discharged from hospital. It now offers to reimburse the charges incurred, which will remedy any injustice caused.

  • London Borough of Wandsworth (19 001 042)

    Statement Upheld Charging 03-Oct-2019

    Summary: Ms X complained the Council charged her for additional care following an accident and about the way it assessed how much she should contribute to the cost of care and support. The Council was at fault for charging for the additional care that was needed after an accident for which it accepted liability. It should waive those charges. There was no fault in the way it calculated Ms X's contribution to her care.

  • Essex County Council (18 019 870)

    Statement Upheld Charging 02-Oct-2019

    Summary: Mrs B complains the Council charged for her father's care when it should have been free. Mrs B says the Council did not tell her father's family about the charges and met with him without any family present. The Ombudsman does not find fault in the Council charging for the care. However, we find fault in how the Council conducted the initial assessment. The Council has agreed to apologise to Mrs B and pay her for the distress caused.