Southend-on-Sea Borough Council (20 008 399)
Statement Upheld Assessment and care plan 15-Jun-2021
Summary: Mr and Mrs W complain about the Council's actions regarding the care planning and hospital discharge of their late mother, Mrs Y. They also complain about the conduct and professionalism of a social worker. We cannot determine what the social worker said during the meeting in question, but the Council has already provided an apology from the social worker. This is a suitable remedy. There is no evidence the Council persuaded Mr and Mrs W to provide informal care to Mrs Y after her discharge. However, there is some fault in the Council's handling of the complaint which it will apologise for and pay £100 to remedy the time and trouble caused.
Durham County Council (20 006 499)
Statement Not upheld Assessment and care plan 11-Jun-2021
Summary: There is no evidence of fault in the way the Council reached its decision that Mrs X had deliberately deprived herself of assets in order to avoid care charges.
London Borough of Sutton (20 008 335)
Statement Upheld Assessment and care plan 10-Jun-2021
Summary: We upheld Mrs D's complaint about a failure to provide Mr E with care and support through his direct payment between July and November 2020. There was also fault in the Council's complaint handling. The fault caused Mrs D avoidable time and trouble and a financial loss to another family member who transported Mr E to his day centre. The Council will apologise, make Mrs D a symbolic payment and refund the family member their costs.
Hampshire County Council (19 016 002)
Statement Upheld Assessment and care plan 10-Jun-2021
Summary: We have found fault with the way the Council carried out a financial assessment. The Council did not properly consider Mrs C's individual circumstances in deciding whether she was eligible for funding by the Council. Mrs C has suffered an injustice as there is uncertainty whether the Council considered all the relevant factors when it made its decision. The Council has agreed to review the financial assessment.
Salford City Council (20 007 918)
Statement Upheld Assessment and care plan 09-Jun-2021
Summary: Ms C complained about the way the Council responded to her request for help and advice, when her main carer (her mother) potentially had Covid. We found fault with regards to the way the Council responded to this, which caused Ms C distress. The Council has accepted this and agreed to provide an apology to Ms C, pay her a financial remedy for distress, and share the lessons learned with staff.
Statement Upheld Assessment and care plan 08-Jun-2021
Summary: Ms B complains the Council has not put in place adult care services for her or her son, Mr C. The Council did not support Ms B to access the services she wants and it will now do so. However, the Council appropriately supported Mr C.
Statement Not upheld Assessment and care plan 08-Jun-2021
Summary: Ms B complains the Council has not put in place adult care services for her or her son, Mr C. The Council did not support Ms B to access the services she wants and it will now do so. However, the Council appropriately supported Mr C.
Staffordshire County Council (20 008 386)
Statement Not upheld Assessment and care plan 08-Jun-2021
Summary: there is no evidence of fault in the way the Council decided to discharge Ms X from its social care service. Support from the mental health team remains available.
Sheffield City Council (20 007 508)
Statement Upheld Assessment and care plan 07-Jun-2021
Summary: Based on the evidence we have seen, we have not found fault in the way the Council assessed Ms C and Mr D's finances and its decision to charge them a contribution towards the cost of their care. There was fault in the Council's delay in deciding whether Ms C and Mr D could use their direct payment to pay family members to provide care. The Council has agreed to apologise, provide its decision and pay a financial remedy.
North Somerset Council (20 007 674)
Statement Upheld Assessment and care plan 03-Jun-2021
Summary: The Council was not at fault for how it made a best interests decision to keep Mr X in a care home. The Council was at fault for the level of support it offered Mrs X in accessing the care home. As a result Mrs X could not regularly visit Mr X. The Council has agreed to remedy the injustice caused.