Lincolnshire County Council (24 016 792)

Statement Closed after initial enquiries Assessment and care plan 22-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his mother’s care. Other bodies are better placed to consider Mr X’s concerns about the Council’s corporate appointeeship for his mother. Mr X’s complaint about the Council’s interaction with him is late and there are no good reasons exercise discretion to accept this late complaint now.

Bath and North East Somerset Council (24 001 607)

Statement Upheld Assessment and care plan 21-Apr-2025

Summary: Mrs X complains the Council has failed to assess her sister’s needs properly and has failed to get the deprivation of her sister’s liberty authorised. The Council has delayed in reviewing her sister’s needs and in applying to have the deprivation of her liberty authorised. It also failed to ensure she received a consolidated response to all her concerns. The Council needs to apologise to Mrs X for the distress it has caused. It also needs to apply to the Court of Protection to have the deprivation of her sister’s liberty authorised and take action to improve its services.

Gloucestershire County Council (24 007 719)

Statement Upheld Assessment and care plan 21-Apr-2025

Summary: Mrs X complained the Council has not made reasonable allowances for Disability Related Expenses for her son. We found fault with the Council’s rationale of declining a Disability Related Expense for Cetaphil. We did not find fault with the Council’s other decisions but are aware new evidence is now available to Mrs X. The Council agreed to reconsider its decision about declining a Disability Related Expense for Cetaphil. The Council also agreed to write to Mrs X to detail what evidence it needs so it can reconsider other Disability Related Expense requests.

Kent County Council (24 012 580)

Statement Upheld Assessment and care plan 16-Apr-2025

Summary: We upheld Mr Y’s complaint about a failure to provide appropriate communication support, about the charge for his care and about a poor complaint response. The Council will apologise, waive charges, complete a fresh assessment for disability expenses and make Mr Y a payment of £500 to reflect avoidable distress and confusion.

London Borough of Hammersmith & Fulham (24 012 644)

Statement Not upheld Assessment and care plan 16-Apr-2025

Summary: There was no fault in the way the Council assessed Mr X’s care needs, therefore the Ombudsman cannot question the merits of its decision.

London Borough of Hillingdon (24 012 809)

Statement Upheld Assessment and care plan 14-Apr-2025

Summary: Ms C complained about the Council’s poor communication and delay to arrange support at a day centre for her daughter (Ms X) as set out in her care and support plan. The Council accepted it was at fault and apologised. We found the Council’s apology was not enough to remedy the injustice this caused Ms C and Ms X. The Council will make symbolic payments to acknowledge the injustice it faults caused.

London Borough of Wandsworth (24 014 941)

Statement Closed after initial enquiries Assessment and care plan 14-Apr-2025

Summary: Mr X complains about the way London Borough of Wandsworth and South West and St George’s Mental Health NHS Trust detained him in hospital for mental health treatment. We will not investigate Mr X’s complaint. We are unlikely to find fault in the way Mr X was assessed before being detained. There is another organisation who is more suitable to consider the rest of his complaint.

London Borough of Croydon (24 009 654)

Statement Upheld Assessment and care plan 13-Apr-2025

Summary: Miss X complains the Council has failed to assess her needs as her son’s carer properly, leaving her without support. The Council was at fault over the way it did her 2024 carer’s assessment. It needs to apologise, make a symbolic payment to her, and reassess her needs as her son’s carer. The Council also needs to take action to improve its working practices.

Lincolnshire County Council (24 003 962)

Statement Upheld Assessment and care plan 13-Apr-2025

Summary: Ms X complained about the Council’s Care Act assessment, the amount and inconsistency of care she received, and how it communicated with her and shared her information. We found fault and a service failure by the Council which meant Ms X did not receive all the care and support she was entitled to and experienced distress. The Council will apologise and make payment to acknowledge the injustice this caused her.

Cheshire West & Chester Council (24 018 786)

Statement Closed after initial enquiries Assessment and care plan 10-Apr-2025

Summary: We will not investigate this complaint about funding for an adult social care respite stay in a residential care home. The complaint is a late complaint as the complainant knew about the matters two years ago. There are no good reasons the complaint could not have been made to us sooner.