Assessment and care plan


Recent statements in this category are shown below:

  • London Borough of Hackney (23 000 583)

    Statement Upheld Assessment and care plan 27-Feb-2024

    Summary: Miss B complained that the Council had failed to properly consider her application for disability-related expenditure (DRE) in line with the Care Act guidance and the law and delayed in considering her appeal and complaint about the decisions. We found fault with the Council’s approach. The Council has now agreed to include the disputed items as DRE. It has also agreed to pay Miss B £250 and review its procedures for the future.

  • East Riding of Yorkshire Council (23 009 531)

    Statement Upheld Assessment and care plan 26-Feb-2024

    Summary: Mr D complained about the actions of the Council in respect of his mother, Mrs B when she needed residential care in September 2020 until she moved to a different care home in September 2022. We have not identified fault in the move to a care home in September 2020 or the decision to move her into the dementia unit in February 2021. But we did find the Council delayed in carrying out a care reassessment after Mr D indicated he wished to move Mrs B to a different setting nearer to him, causing him uncertainty and distress. The Council has agreed to apologise to Mr D, pay him £300 and improve its procedures for the future.

  • Sandwell Metropolitan Borough Council (23 005 660)

    Statement Upheld Assessment and care plan 26-Feb-2024

    Summary: Mr X complained the Council failed to meet his care needs. The Council failed to complete a review of Mr X’s care needs for 17 months, failed to consider Mr X’s capacity to make decisions about his care and finances, stopped his direct payments without notice and failed to meet his care needs in the meantime. The Council agreed to apologise to Mr X, make a symbolic payment for the distress caused to him, and review his care needs and direct payment arrangement.

  • Birmingham City Council (23 009 190)

    Statement Upheld Assessment and care plan 23-Feb-2024

    Summary: Mr X complained about how the Council dealt with the care and support needs assessment for his father. We found fault with the Council’s actions which caused uncertainty and distress for Mr X and his family. The Council has agreed to apologise, make a payment to Mr X and Mr Y and remind staff about its practice.

  • London Borough of Hammersmith & Fulham (23 014 666)

    Statement Closed after initial enquiries Assessment and care plan 23-Feb-2024

    Summary: We will not investigate Ms X’s complaint that the Council wrongly assessed her grandmother’s care needs. There is not enough evidence of fault to justify an investigation.

  • Kent County Council (23 006 015)

    Statement Upheld Assessment and care plan 23-Feb-2024

    Summary: Ms C complains the Council took unnecessary safeguarding action, did not follow her advice, and placed her son, Mr D at risk. The Council is not at fault for carrying out safeguarding, there are faults however in the process it followed and in its communication with Ms C. To remedy the complaint the Council has agreed to apologise to Ms C, make a symbolic payment, and remind staff about the policies they need to follow when completing safeguarding.

  • Surrey County Council (23 015 124)

    Statement Closed after initial enquiries Assessment and care plan 22-Feb-2024

    Summary: We will not investigate this complaint the Council did not provide a Visual Impaired Support Worker. There is not enough evidence of fault to justify our involvement.

  • Bournemouth, Christchurch and Poole Council (23 004 571)

    Statement Upheld Assessment and care plan 22-Feb-2024

    Summary: Ms X complains the Council was at fault in the way it provided care and support to Mr Y and communicated with her about Mr Y’s care causing distress. We have found no evidence of fault in the way the Council assessed and supported Mr Y’s care and support needs and communicated with Ms X. We found fault by the Council as it delayed carrying out a review of Mr Y’s care and support plan. But this did not cause a significant injustice to Mr Y who was continuing to receive care and support from the Council. So, we have completed our investigation.

  • Staffordshire County Council (23 015 649)

    Statement Upheld Assessment and care plan 22-Feb-2024

    Summary: We will not investigate this complaint about delay in completing financial assessment for adult social care charges. The Council has apologised and waived a portion of the charges to acknowledge the impact of its delay. The charges are due regardless of the delay so we would not recommend the Council waives them all. We are satisfied with the Council’s actions and could achieve nothing further. The Council should allow a repayment plan of the remaining debt.

  • Leicester City Council (23 014 677)

    Statement Closed after initial enquiries Assessment and care plan 21-Feb-2024

    Summary: We will not investigate this complaint about the Council not making a care assessment referral accessible. This is because the Council provided the complainant an alternative means to complete the self-referral which was equivalent to his preferred option. There is no evidence of the complainant suffering a serious enough injustice to warrant an investigation. In addition, further investigation would not lead to a different outcome.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings