North Yorkshire Council (24 014 694)

Statement Upheld Assessment and care plan 17-Jun-2025

Summary: There was fault in the way the Council assessed Mrs C’s needs for care and support. This meant that it is not certain what the outcome of the assessment would have been if the fault had not happened. The Council has agreed to apologise, pay a symbolic financial remedy and carry out a service improvement.

London Borough of Lewisham (24 019 734)

Statement Closed after initial enquiries Assessment and care plan 17-Jun-2025

Summary: Ms X complained the Council did not adequately consider her daughter, Miss Y’s needs or provide the support she needed. We will not investigate this complaint because there is insufficient evidence of fault with how the Council considered Miss Y’s needs and decided she did not require social care support.

Portsmouth City Council (24 018 535)

Statement Closed after initial enquiries Assessment and care plan 16-Jun-2025

Summary: We will not investigate this complaint about the decision to apply for a warrant to gain entry to Miss D’s home and take her to a place of safety to assess her mental health. It is unlikely we would find fault and Miss D had a right of appeal about the decision to detain her and this was the most appropriate route. It is unlikely we could achieve the outcome Miss D wants.

London Borough of Haringey (24 021 676)

Statement Closed after initial enquiries Assessment and care plan 15-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council refusing to arrange care and support for her mother at home to facilitate a discharge from hospital and about failing to complete a continuing healthcare checklist. This is because there are no worthwhile outcomes achievable.

Kent County Council (24 022 289)

Statement Closed after initial enquiries Assessment and care plan 15-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to change Mr B’s allocated social worker based on his preference. The Council explained to Mr B why it cannot change his allocated social worker and there is not enough evidence of fault. An investigation by us would not lead to a different outcome.

North East Lincolnshire Council (24 010 073)

Statement Upheld Assessment and care plan 11-Jun-2025

Summary: Mr X complained Care Plus Group Ltd, acting on behalf of the Council, unsafely discharged his late father Mr Y from residential respite care to his home without proper assessments and care planning. There was fault in the assessment and care planning process, which caused distress to Mr Y and Mr X. The Council agreed to apologise and pay a financial remedy to Mr X. It will also work with Care Plus Group Ltd to produce an action plan of changes to policies, processes, and staff training, to address the faults identified.

Surrey County Council (24 021 024)

Statement Closed after initial enquiries Assessment and care plan 09-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to fund additional respite hours and that is has failed to make guarantees about future care. This is because there is no evidence of fault, and we could not add to the investigation carried out by the Council.

Suffolk County Council (24 021 934)

Statement Closed after initial enquiries Assessment and care plan 08-Jun-2025

Summary: We will not investigate this complaint about the Council’s failure to share information and delays in complaint handling. The Council’s actions have not caused a significant enough injustice to justify an Ombudsman investigation and it is unlikely we would achieve any worthwhile outcome.

London Borough of Lambeth (25 000 388)

Statement Closed after initial enquiries Assessment and care plan 08-Jun-2025

Summary: We will not investigate Mrs X’s complaint about Adult Social Care. Mrs X complained about the staff working with her late relative. The complaints are late and there are not sufficient good reasons for the delay in bringing these matters to the Ombudsman.

Staffordshire County Council (24 004 407)

Statement Upheld Assessment and care plan 05-Jun-2025

Summary: Mr X complained about how the Council dealt with his late mother, Mrs Y’s, financial assessment linked to her care needs. We have found fault because the Council took too long to complete the assessment. This would have caused Mr X distress. The Council has already apologised to Mr X and written off a significant amount of Mrs Y’s fees due to the delayed assessment. We are satisfied the Council’s actions have already remedied any injustice caused.