Assessment and care plan


Recent statements in this category are shown below:

  • St Helens Metropolitan Borough Council (17 003 546)

    Statement Not upheld Assessment and care plan 20-Nov-2017

    Summary: There was no fault in the way the Council issued Mr C with an invoice for care he received at home.

  • Nottinghamshire County Council (16 017 845)

    Statement Not upheld Assessment and care plan 14-Nov-2017

    Summary: Mr X complains about the Council and CCG's decision to refuse funding for a care package at home. The Ombudsmen do not find fault with this decision as it took the decision based on the risks to Mr X if he returned home. The Council and CCG are considering alternative options in discussion with Mr X.

  • Birmingham City Council (17 004 842)

    Statement Not upheld Assessment and care plan 14-Nov-2017

    Summary: The Council has properly considered Mr X's care needs and used its professional judgement to determine the appropriate level of care.

  • Leicester City Council (17 003 287)

    Statement Not upheld Assessment and care plan 13-Nov-2017

    Summary: The Council acted in line with the Care Act 2014 when reducing Ms A's direct payment so there is no fault. The Council decided not to recover some unpaid contributions from Ms A. Because the Council told Ms A about later care charges, there is no fault in recovering them from Ms A. So I do not uphold her complaint.

  • London Borough of Bromley (17 003 432)

    Statement Not upheld Assessment and care plan 10-Nov-2017

    Summary: There was no fault in the way the Council assessed Mr C's need for a disabled facilities grant for alternative bathing facilities.

  • Bristol City Council (16 005 842)

    Statement Not upheld Assessment and care plan 10-Nov-2017

    Summary: The Ombudsmen found no fault by a Council and an NHS Trust in relation to mental health care and support provided to a patient who would not engage with substance misuse services. The Ombudsmen also found there was no fault in their communication with the patient and his family.

  • Sheffield City Council (17 010 829)

    Statement Closed after initial enquiries Assessment and care plan 09-Nov-2017

    Summary: we will not investigate this complaint about the Council's involvement in an assessment and appeal about Mr X's mother's eligibility for Continuing Health Care and Funded Nursing Care. The Parliamentary and Health Service Ombudsman is better placed to consider it.

  • Bristol City Council (17 002 929)

    Statement Upheld Assessment and care plan 09-Nov-2017

    Summary: the Council misled Ms B about a care package, changed the package without carrying out a reassessment and delayed considering her complaint. An apology, payment of £100 and reminder to officers is satisfactory remedy for the injustice caused.

  • London Borough of Islington (16 013 591)

    Statement Upheld Assessment and care plan 08-Nov-2017

    Summary: Mr Y complained on behalf of himself and his partner Mr X about the way the Council dealt with care assessments and support planning. There was some delay by the Council. The main issue was a failure to resolve a conflict with Mr Y about what care package is suitable for Mr X. This means the care has not been put in place. The Council agreed to take urgent steps to resolve the conflict by referral to its legal department if necessary, and apologise for other fault found.

  • North Somerset Council (17 009 096)

    Statement Closed after initial enquiries Assessment and care plan 02-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about how a Mental Capacity Assessment was carried out. This is because no worthwhile outcome could be achieved through further investigation.

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