Recent statements in this category are shown below:
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London Borough of Islington (24 000 360)
Report Upheld Assessment and care plan 17-Feb-2025
Summary: Ms X complained the Council delayed completing a social care assessment, issuing a care and support plan and putting in place funding to meet her care and support needs.
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Statement Upheld Assessment and care plan 04-Feb-2025
Summary: X complained the Council failed to properly communicate with them and delayed carrying out an assessment when they requested support to meet their care needs. The Council was at fault for the delay in assessing X’s needs. It has agreed to apologise and make a payment to acknowledge the frustration and uncertainty this caused X. The Council also failed to properly consider X’s request for reasonable adjustments. The Council has already apologised for the distress this caused. It has agreed to remind officers to check for any reasonable adjustments when communicating with service users.
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West Sussex County Council (24 010 927)
Statement Closed after initial enquiries Assessment and care plan 04-Feb-2025
Summary: We will not investigate Ms X’s complaint that the Council has refused to continue to fund her relative, Ms Y’s current care placement. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Lambeth (24 014 012)
Statement Closed after initial enquiries Assessment and care plan 04-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council placing her late relative, Mr Z, in accommodation that Mrs X says was unsuitable for Mr Z’s needs. This is because it does not meet the tests set out in our Assessment Code. Mrs X has made her complaint late and an Ombudsman investigation is unlikely to add to the Council’s investigation or achieve anything worthwhile.
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London Borough of Havering (24 006 516)
Statement Not upheld Assessment and care plan 03-Feb-2025
Summary: Ms X complained about the Council’s failure to act in line with the outcome of her occupational therapy assessment to install an electric shower and shower mixer tap attachment regarding her difficulties getting out of the bath. The Council determined a bath lift was more suitable for Ms X’s needs. I have found no evidence of fault in how the Council reached this view.
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Nottinghamshire County Council (24 013 548)
Statement Closed after initial enquiries Assessment and care plan 03-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to arrange care from her chosen provider. There is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Assessment and care plan 03-Feb-2025
Summary: We will not investigate this complaint about adult social care arrangements. The court decided the dispute over what was best, and the Ombudsman cannot question or criticise the court’s decision. It is unlikely we would find fault in the Council’s actions and there is no worthwhile outcome from an Ombudsman investigation.
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Devon County Council (24 013 674)
Statement Closed after initial enquiries Assessment and care plan 03-Feb-2025
Summary: We cannot investigate Ms X’s complaint about her relative’s health needs. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is solely about NHS health related matters, so we have no remit to investigate.
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Southend-on-Sea City Council (24 012 951)
Statement Closed after initial enquiries Assessment and care plan 31-Jan-2025
Summary: We will not investigate this complaint about information the Council prepared for Court of Protection proceedings about Mrs X’s mother. The law prevents us from investigating complaints about what happened in court or any information a council has provided in proceedings.
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London Borough of Waltham Forest (24 005 268)
Statement Not upheld Assessment and care plan 30-Jan-2025
Summary: Ms B complained about the actions of the Council in respect of her mother’s care needs before and after she was evicted, partly due to hoarding behaviour. We have found no fault.