Surrey County Council (24 009 999)

Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025

Summary: We will not investigate this complaint about how best to meet someone’s adult social care needs. This is because there is not enough evidence of fault in how the Council has reached its decisions. The Council has decided the care package based on proper reviews and professional assessments. Even though the complainant disagrees with the Council, the Ombudsman could not achieve a different outcome.

Norfolk County Council (24 018 619)

Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025

Summary: We will not investigate Ms X’s complaint about a social worker’s handling of her mother’s care and support. This is because the complaint is outside our jurisdiction as the matters have been party to court proceedings.

Cheshire East Council (24 019 064)

Statement Closed after initial enquiries Assessment and care plan 29-Apr-2025

Summary: We will not investigate this complaint about lack of support from the Council’s adult social services department. Any fault has not caused an injustice to Miss X.

Isle of Wight Council (24 015 174)

Statement Upheld Assessment and care plan 28-Apr-2025

Summary: Mr X complained about the way the Council dealt with Mr Y’s emergency care needs. The Council was at fault for failing to complete a mental capacity assessment and poor communication. This caused Mr Y to be without care for part of a day and Mr X distress and uncertainty. The Council will apologise, make a symbolic payment and remind staff of the need to carry out mental capacity assessments.

North Northamptonshire Council (24 019 678)

Statement Closed after initial enquiries Assessment and care plan 28-Apr-2025

Summary: We will not investigate this complaint about the Council’s alleged failure to provide Mr Y’s care. We could not achieve a meaningful outcome given Mr Y’s family’s clearly stated intention to begin court proceedings about the matter. Any investigation by us would prejudice those proceedings.

London Borough of Haringey (24 008 953)

Statement Upheld Assessment and care plan 27-Apr-2025

Summary: A care home complained the Council was not paying care fees as it should. It said it had continued to provide care to its resident but had not been paid for this over a significant time. Based on evidence we find the Council is at fault and has caused an injustice. We have recommended the Council pay all outstanding fees and apologise.

Kirklees Metropolitan Borough Council (24 019 320)

Statement Closed after initial enquiries Assessment and care plan 27-Apr-2025

Summary: We will not investigate this complaint about failing to respond to a telephone message and failing to provide emergency adult social care support. The Council’s initial two-day delay did not cause a significant enough injustice to justify an investigation. It is unlikely the delay affected the outcome that a suitable available placement could not be found. We would not add to the Council’s investigation or achieve a different outcome.

Wakefield City Council (24 018 236)

Statement Closed after initial enquiries Assessment and care plan 24-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to make his mother’s residential care placement permanent because there is not enough evidence of fault in the way the Council made its decision.

Westminster City Council (24 018 783)

Statement Closed after initial enquiries Assessment and care plan 23-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council not providing her with enough care hours and about the Council’s refusal to allow her food expenses to be considered disability related expenditure. This is because there is insufficient evidence of fault.

Shropshire Council (24 019 559)

Statement Closed after initial enquiries Assessment and care plan 23-Apr-2025

Summary: We will not investigate this complaint about a financial assessment for adult social care charges. This is because there is not enough evidence of fault by the Council and investigation would not achieve a different outcome.