Recent statements in this category are shown below:
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London Borough of Ealing (25 024 121)
Statement Upheld Assessment and care plan 25-Aug-2026
Summary: We upheld Miss X’s complaint about delay in completing a financial assessment for her mothers’ care costs. The Council has agreed to take suitable action to remedy the matter.
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Statement Closed after initial enquiries Assessment and care plan 25-Aug-2026
Summary: We will not investigate this complaint about the Council’s financial assessment of Mr X’s disability related expenditure. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Sutton (25 016 688)
Statement Upheld Assessment and care plan 25-Aug-2026
Summary: There was fault by the Council. It took too long to review Mr K’s care needs and his financial assessment when he moved to supported living. It has also failed to properly consider whether the additional cost to Mr K of social activities to meet his care needs, are disability related expenditure for the purposes of calculating how much he should pay towards his care. Mr K has not missed out on care provision, but he and his mother have been left uncertain as to whether his contribution has been properly calculated. The Council has agreed to apologise to Mr K’s mother, make a symbolic payment and complete a new financial assessment.
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Statement Upheld Assessment and care plan 24-Aug-2026
Summary: Mx F complained about the Council’s handling of their care and support. This included its decisions to reduce the care package, support received from carers, delays in the Disabled Facilities Grant (DFG) process, and discrimination. We did not find fault by the Council on the substantial parts of the complaint. It was at fault for causing delays in the DFG process and failed to respond to some parts of their complaint. This caused Mx F some distress and uncertainty for which the Council agreed to apologise. Some parts of the complaint had been part of a court process and was therefore not investigated.
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Royal Borough of Greenwich (25 015 761)
Statement Upheld Assessment and care plan 23-Aug-2026
Summary:
Summary. Mrs X complained about the failure of a Council funded provider to keep her daughter, Miss Y, safe when she moved to another room. We found fault with the provider’s risk assessment and some record keeping. This caused distress and uncertainty as to whether Y was safe and protected from harm. To remedy this injustice, the Council agreed to apologise, make a symbolic payment and work with the provider to improve its standards. We did not find fault with how the Council made its decision about the amount of night care for Miss Y.
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Lincolnshire County Council (24 016 490)
Statement Not upheld Assessment and care plan 20-Aug-2026
Summary: There was no fault in how the Council considered safeguarding concerns raised by Mrs Z about the care and support provided to Miss X between 2024 and 2025.
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Lincolnshire County Council (25 024 238)
Statement Closed after initial enquiries Assessment and care plan 19-Aug-2026
Summary: We will not investigate this complaint about the accuracy of Miss X’s needs assessment. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hounslow (25 024 945)
Statement Closed after initial enquiries Assessment and care plan 19-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to change his social worker and how it managed the transition. This is because it is unlikely we would find fault with the Council.
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Surrey County Council (25 011 300)
Statement Upheld Assessment and care plan 19-Aug-2026
Summary: We found there was fault in the way the Council’s Adult Social Care Team considered Y’s need for a residential or supported living placement. We found the errors and delays caused Y to miss out on five weeks of education and caused frustration and distress. We recommended a payment, an apology and review of procedures and training.
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Hertfordshire County Council (25 007 481)
Statement Upheld Assessment and care plan 18-Aug-2026
Summary: Mr and Mrs X complained about Council failings in respect of direct payments, care assessments and financial assessments. The Council failed to respond to requests for information about direct payments and for new care assessments for several years causing distress and financial hardship. While some action has been taken including a new care assessment and reimbursement of overpaid contributions to Mrs X, there are outstanding issues in respect of Mr X’s holiday pay, hourly pay rate and annual audits. A remedy including payments for backdated pay and distress as well as service improvements is agreed.