Buckinghamshire Council (25 015 842)

Statement Upheld Assessment and care plan 04-Aug-2026

Summary: Ms X complained about the Council’s actions in deciding her husband had to move to a different care home. We have found fault in its decision-making process, which caused Ms X and Mr Y uncertainty and frustration. The Council has agreed to apologise to Ms X and Mr Y and make a symbolic payment.

North East Lincolnshire Council (25 023 377)

Statement Closed after initial enquiries Assessment and care plan 04-Aug-2026

Summary: We will not investigate this complaint about the Council’s delay in reviewing Mr Y’s care because any injustice is not significant enough to justify our involvement.

North Northamptonshire Council (25 024 692)

Statement Closed after initial enquiries Assessment and care plan 04-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to place his late mother, Mrs Y, into a care home. This is because it is unlikely we would find fault with the Council and we could not add to its investigation.

London Borough of Hammersmith & Fulham (25 010 784)

Statement Upheld Assessment and care plan 03-Aug-2026

Summary: Mr X complained the Council failed to complete a Care Act assessment following his request. The Council significantly delayed in completing the assessment. This caused Mr X distress, frustration and uncertainty. The Council has already apologised and decided to make a payment to remedy the injustice caused. The Council will also make service improvements.

Hertfordshire County Council (25 017 433)

Statement Not upheld Assessment and care plan 30-Jul-2026

Summary: Mr X complained on behalf of his mother, Mrs X, that the Council failed to properly assess her needs before it reduced her Direct Payment funded care package following a review of her care and support needs. The Council reached a reasoned professional judgement about Mrs X's eligible care and support needs. There was no fault found in the Council’s decision-making process.

Wiltshire Council (25 023 224)

Statement Closed after initial enquiries Assessment and care plan 30-Jul-2026

Summary: We cannot investigate this complaint about the Council’s decision making on Mr Y’s care and support. This is because the matter is the subject of court action.

Hertfordshire County Council (25 007 366)

Statement Upheld Assessment and care plan 29-Jul-2026

Summary: The Council was at fault for not ensuring Ms X received the care in her care plan after it was finalised. This meant Ms X was without care for a period of time. The Council was not at fault for how it carried out its financial assessment and how it considered Ms X’s disability related expenses. The Council agreed to apologise, make a payment for the distress caused, backdate some of Ms X’s disability related expenditure and carry out a service improvement.

Cambridgeshire County Council (25 022 656)

Statement Closed after initial enquiries Assessment and care plan 29-Jul-2026

Summary: We will not investigate this complaint about the Council’s decision there had been a deprivation of assets when carrying out a financial assessment. There is insufficient evidence of fault in how the Council came to its decision to justify an investigation.

City of Bradford Metropolitan District Council (25 018 232)

Statement Not upheld Assessment and care plan 28-Jul-2026

Summary: We have discontinued our investigation into Ms X’s complaint about the Council’s failure to respond to her complaint. This is because the Council issued an appropriate complaint response after Ms X brought her complaint to our attention.

London Borough of Tower Hamlets (25 027 355)

Statement Upheld Assessment and care plan 28-Jul-2026

Summary: Ms C complains the London Borough of Tower Hamlets and NHS North East London ICB failed to pay her daughter’s, Ms D’s housing costs despite her eligibility under section 117 Mental Health Act 1983. Ms C also complains they failed to respond to her complaints properly. The Council is at fault for failing to pay Ms D’s housing costs. This caused her avoidable stress and inconvenience. To remedy the complaint the Council will make a symbolic payment and service improvements.