Blackpool Borough Council (24 006 183)

Statement Closed after initial enquiries Assessment and care plan 29-Oct-2024

Summary: We will not investigate this complaint about an adult social care best interest decision. It is unlikely we will find evidence of procedural fault; the information available implies the Council followed the correct process. But even if there was fault, we cannot achieve a worthwhile outcome as the person affected has since died.

Manchester City Council (23 014 526)

Statement Upheld Assessment and care plan 29-Oct-2024

Summary: Although the Council did as much as it could to find respite care to help Miss X look after her disabled son, it nonetheless failed to deliver the service – for which it was at fault. Miss X was without all the support she needed, which caused her an injustice. The Council has agreed to make a symbolic payment to her which recognises this. It has also taken steps to improve its service.

Sheffield City Council (23 015 273)

Statement Upheld Assessment and care plan 29-Oct-2024

Summary: Mrs Y complains about how the Council dealt with her mother’s National Health Service(NHS) joint package of health and social care and her care charges. There was fault by the Council which caused injustice to Mrs X and Mrs Y. The Council has agreed to remedy the outstanding injustice caused to Mrs Y.

Devon County Council (24 003 469)

Statement Upheld Assessment and care plan 29-Oct-2024

Summary: Miss X complained the Council has not dealt properly with her adult social care. The Council is at fault because there was delay in completing a needs assessment review, finalising a care plan and personal budget, and implementing care. Miss X suffered uncertainty, distress, and missed care provision. The Council has agreed to apologise and pay Miss X £850 for frustration, uncertainty and distress due to delays.

Nottingham City Council (24 007 883)

Statement Closed after initial enquiries Assessment and care plan 28-Oct-2024

Summary: We will not investigate this complaint about meeting adult social care needs. The complainant disagrees with the Council’s decision to reduce a package of care. There is not enough evidence of fault in how the Council made its decision. So it is unlikely an Ombudsman investigation would lead to a different outcome.

Cornwall Council (24 002 078)

Statement Not upheld Assessment and care plan 24-Oct-2024

Summary: Ms Q complained about the way the Council has dealt with her requests for disability related expenses for her child. We do not consider the Council is at fault so have not recommended any remedy.

West Sussex County Council (24 007 994)

Statement Closed after initial enquiries Assessment and care plan 24-Oct-2024

Summary: We will not investigate this complaint about financial assessment for adult social care costs, specifically how the Council considered disability related expenditure. This is because it is unlikely we would find evidence of fault in the Council’s decision-making. The complainant has challenged the decision, and two senior officers with relevant experience have reviewed the original decision, taking account relevant law, guidance, and policy.

Royal Borough of Windsor and Maidenhead Council (24 003 374)

Statement Not upheld Assessment and care plan 23-Oct-2024

Summary: Mrs X complained the Council has carried out a flawed Care Act assessment of her daughter’s (Y) needs. Mrs X says as a result her daughter did not get the level of care and support she needs which has caused distress and uncertainty. The Council was not at fault as it carried out the assessment in line with the Care Act.

Devon County Council (23 018 304)

Statement Upheld Assessment and care plan 22-Oct-2024

Summary: Mrs X complains the Council was at fault as it failed to arrange suitable care provision for her son Y’s needs causing distress and impact onto the family. We found fault because the Council did not ensure the care provision specified for Y in his Education Health and Care Plan was in place by September 2023. We have recommended a suitable remedy for the injustice caused in this case so have completed our investigation.

Halton Borough Council (24 002 816)

Statement Closed after initial enquiries Assessment and care plan 21-Oct-2024

Summary: We will not investigate Mrs X’s complaint about the quality of care provided by her father’s care home and about the Council’s handling of her safeguarding concerns. This is because there is insufficient evidence of fault. In addition, there is another body better placed to consider her complaints.