Recent statements in this category are shown below:
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London Borough of Camden (25 015 874)
Statement Closed after initial enquiries Assessment and care plan 12-May-2026
Summary: We will not investigate Miss X’s complaint about how the Council managed her father’s discharge from hospital. There is not enough evidence of fault to justify our involvement.
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Solihull Metropolitan Borough Council (25 017 850)
Statement Closed after initial enquiries Assessment and care plan 12-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to provide reconditioned beds to his children because there is insufficient evidence of fault with how the Council made its decision. We will also not investigate Mr X’s complaint about the Council’s poor communication because we would not be able to add to the Council's investigation.
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Portsmouth City Council (25 020 313)
Statement Closed after initial enquiries Assessment and care plan 12-May-2026
Summary: We will not investigate Ms X’s complaint about an occupational therapy assessment, inaccurate Council records and its handling of her complaint. It is unlikely an investigation would lead to a different outcome or achieve anything more. The Information Commissioner’s Office is better placed to consider a complaint about accuracy of records.
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Cambridgeshire County Council (24 019 241)
Statement Upheld Assessment and care plan 11-May-2026
Summary: We find that the Council delayed completing a care needs assessment for B, Mr X’s adult son, and then delayed providing sufficient funding to meet his increased needs. There were also failings in the way the Council communicated with Mr X. These failings caused Mr X distress, uncertainty and placed avoidable strain on Mr X providing the additional care B needed. It is also likely that B did not receive all the support he needed. The Council has agreed to apologise, make a payment, and make service improvements.
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Royal Borough of Greenwich (25 015 286)
Statement Closed after initial enquiries Assessment and care plan 11-May-2026
Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.
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Statement Closed after initial enquiries Assessment and care plan 11-May-2026
Summary: We will not investigate this complaint about the Council’s inclusion of notional capital in a financial assessment. This is because there is not enough evidence of fault to warrant an investigation.
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Statement Closed after initial enquiries Assessment and care plan 10-May-2026
Summary: We will not investigate Mr and Mrs X’s complaint about the Council delaying providing them with information and advice about care and support services following assessments and subsequently, delaying arranging care and support. This is because the injustice they experienced is not significant enough to warrant an investigation.
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Coventry City Council (25 005 064)
Statement Closed after initial enquiries Assessment and care plan 07-May-2026
Summary: We will not investigate this complaint about the Council’s decision on Mrs Y’s care charges because there is not enough evidence of fault.
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Staffordshire County Council (25 009 272)
Statement Upheld Assessment and care plan 07-May-2026
Summary: There was fault by the Council because it failed to consider Mrs X’s request for more expensive respite provision for fewer hours. This was not in the spirit of paragraph 4.46 of Care and Support Statutory Guidance and was fault causing avoidable distress and a loss of opportunity for Mrs X to have a break from her caring role. The Council will apologise and roll over any unused respite direct payment funding from 2025 into the current year.
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London Borough of Barnet (25 028 838)
Statement Closed after initial enquiries Assessment and care plan 07-May-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s actions in relation to finding a placement for her mother and how it managed safeguarding concerns. This is because there is insufficient evidence of fault by the Council.