Assessment and care plan

Darlington Borough Council (19 007 493)

Statement Upheld Assessment and care plan 20-Dec-2019

Summary: Mrs B complains about the amount of money the Council asks her husband to pay towards his care. We uphold the complaint, finding the Council has not properly assessed disability related expenses that Mr B might have. This causes uncertainty for Mr and Mrs B. We recommend the Council apologise, write off some charges incurred by Mr B and reassess his financial contribution following advice set out in this statement.

Sefton Metropolitan Borough Council (19 002 633)

Statement Not upheld Assessment and care plan 20-Dec-2019

Summary: Mr Y complains the Council failed to provide him with information about funding for his father's (Mr X) residential care. He complains the Council failed to carry out a financial reassessment when his health declined significantly in the 12-18 months before his death. The Council was not at fault.

Nottinghamshire County Council (19 006 727)

Statement Not upheld Assessment and care plan 20-Dec-2019

Summary: The Ombudsmen found no fault by the Council, Trust or CCG with regards to the care and support they provided to a woman with mental health problems. The Ombudsmen did find fault with a risk assessment the Trust completed. However, we are satisfied this did not have a significant impact on the care the Trust provided.

Brighton & Hove City Council (19 001 190)

Statement Not upheld Assessment and care plan 19-Dec-2019

Summary: Mr B complains the Council has not properly reviewed and increased his care package. Mr B says the Council has failed to appoint an advocate, comply with agreed methods of contact and make interim payments pending a re-assessment. Mr B says this has caused him significant distress and puts his health at risk. The Ombudsman does not find fault in how the Council completed Mr B's re-assessment.

London Borough of Haringey (18 006 575)

Statement Upheld Assessment and care plan 17-Dec-2019

Summary: The Ombudsmen do not agree Haringey Clinical Commissioning Group should have commissioned a day care centre to meet Q's needs during the holiday period. The Ombudsmen do not consider there was fault in the way London Borough of Haringey carried out Mr and Mrs P's carers assessments. However, it should have completed them when it was aware Q's care package would significantly change.

London Borough of Barnet (19 001 850)

Statement Upheld Assessment and care plan 17-Dec-2019

Summary: Mr X complains the Council reduced his care package and amount of direct payments following the closure of the independent living fund. This resulted in Mr X having to top up his care costs until the Council reassessed him and increased his direct payments. The Ombudsman finds fault with how the Council carried out the reassessment following the closure of the independent living fund and its subsequent review. The Ombudsman has made recommendations to remedy the injustice caused which the Council has agreed to.

Surrey County Council (19 003 963)

Statement Upheld Assessment and care plan 13-Dec-2019

Summary: Ms C complained about the hourly rate the Council pays her for supporting her daughter at night, as well as about the date on which this payment should have started and the time it took until she received her first payment. The Ombudsman found there was a two-week delay in June 2019 that should have been avoided.

London Borough of Tower Hamlets (18 019 635)

Statement Not upheld Assessment and care plan 11-Dec-2019

Summary: The Council was not at fault in the way it decided to discharge Mrs X into a care home.

Cumbria County Council (19 000 886)

Statement Upheld Assessment and care plan 10-Dec-2019

Summary: The Council failed to manage expectations when making transition arrangements for adult social care support following the end of a residential college placement. The Council proposed a move in date when arrangements were ongoing. This caused Mr C and his parents some anxiety and caused Mr & Mrs B the time and trouble of trying to get answers and pursuing a complaint. The Council should apologise and pay £200 to Mr C and to Mr & Mrs B.

Staffordshire County Council (19 004 248)

Statement Not upheld Assessment and care plan 09-Dec-2019

Summary: the complainant says the Council has without warning charged him a contribution towards his care costs and has failed to fully consider his disability related expenses. The Council says it has applied the current law, guidance and policy and considered all relevant disability related expenses. The Ombudsman finds the Council acted without fault in deciding and reviewing the complainant's contribution to his care costs.