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Transition from childrens services


Recent statements in this category are shown below:

  • North Yorkshire County Council (21 000 357)

    Statement Upheld Transition from childrens services 09-Dec-2021

    Summary: Mrs X complained the Council failed to properly plan for her daughter, F's, transition from children to adult care services. The Council was at fault. It did not properly plan for F's transition and failed to issue her amended Education, Health and Care (EHC) Plan naming a post-18 placement in line with statutory timescales. The Council agreed to apologise and pay Mrs X a total of £600 to remedy distress, uncertainty and time and trouble caused. It also agreed to review F's EHC Plan without delay in preparation for naming her post-18 placement in time for the 2022/23 academic year.

  • Essex County Council (20 012 483)

    Statement Upheld Transition from childrens services 09-Nov-2021

    Summary: Miss D complains on behalf of her adult daughter about actions the Council took in relation to her special educational and care and support needs. There was fault, some of which caused injustice to Miss D's daughter. The Council has agreed to make a payment to her.

  • Kent County Council (20 010 966)

    Statement Not upheld Transition from childrens services 27-Aug-2021

    Summary: Ms B says the Council failed to set up direct payments of rent to her as landlord for a care leaver she provided accommodation for and failed to act when there were problems with rent arrears and antisocial behaviour. There is no fault by the Council.

  • Nottinghamshire County Council (20 009 398)

    Statement Upheld Transition from childrens services 23-Aug-2021

    Summary: Mr and Mrs X complained about poor transition planning for their daughter, Miss Y, when she moved from children's to adult support services, including the withdrawal of support services. The Council was at fault for its inconsistent communication about whether it would extend the overnight stays arranged by children's services beyond age 18, and for flaws in its complaints handling. The Council took appropriate steps to identify support for the family during the COVID-19 pandemic.

  • Gloucestershire County Council (20 005 410)

    Statement Upheld Transition from childrens services 19-Jul-2021

    Summary: The Council is at fault for delaying considering a complaint at stage two of the children's statutory complaints procedure. The Council has agreed to complete its stage two investigation without further delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused her.

  • Warwickshire County Council (21 001 298)

    Statement Upheld Transition from childrens services 01-Jul-2021

    Summary: We will not investigate Ms X's complaint that the Council has failed to pay the full cost to her care home of caring for a young person who stayed some months after she became an adult and ceased to be a 'looked after child'. I am satisfied with the Council's action. It has apologised to Ms X for the delay and is paying the money owed. The Council has acknowledged poor complaint handling and has given advice to officers.

  • Essex County Council (20 010 614)

    Statement Not upheld Transition from childrens services 07-Jun-2021

    Summary: Mrs D complained the Council failed to consult her before it removed a phone she gave to her daughter. She also said its Social Worker bullied her. The Council made a decision it was entitled to make. And so, we cannot criticise its decision. There was no evidence of bullying, we cannot therefore make a finding on this matter.

  • Bristol City Council (20 009 325)

    Statement Not upheld Transition from childrens services 03-Jun-2021

    Summary: Ms X complained about the Council's failure to provide suitable education to her daughter between 2015 and 2018. We have discontinued our investigation as the complaint is late and there are no good reasons to exercise our discretion to investigate.

  • London Borough of Waltham Forest (19 011 284)

    Statement Upheld Transition from childrens services 05-Nov-2020

    Summary: Miss X complained the Council failed to plan for her son, Mr F's transition from children to adult care services. The Council was at fault. It failed to forward plan for Mr F's transition to adult care services in line with statutory guidance. It meant Mr F missed out on a whole year of respite care and short break hours which were an assessed need. The Council agreed to pay Miss X a total of £1350 to remedy the significant distress, uncertainty and time and trouble this caused her and Mr F. It also agreed carry out a review of its procedures to prevent recurrence of the faults identified.

  • City of York Council (19 019 589)

    Statement Upheld Transition from childrens services 24-Sep-2020

    Summary: Mrs C complains about the way in which the Council managed her son's transition from children's social care services into adult social care services. Mrs C says the Council's fault left her son without any support between January and July 2019. The Ombudsman found fault with regards to the Council's actions. The Council has agreed to pay Mr X for the temporary loss of his support services and pay him and his mother for the distress this caused them