Devon County Council (24 011 249)

Statement Upheld Transition from childrens services 08-Dec-2025

Summary: Mr Y complains the Council failed to replace a psychologist despite having agreed to provide Mr X with one indefinitely and delayed completing a care assessment. The Council failed to explain why the psychology input had ended and it delayed completing a care assessment. That caused Mr Y and his wife distress. An apology, payment to Mr Y and provision of an action plan to address the backlog of care assessments is satisfactory remedy.

East Sussex County Council (25 009 655)

Statement Closed after initial enquiries Transition from childrens services 05-Dec-2025

Summary: We will not investigate this complaint about the way the Council has handled Mr X’s care. This is because the complaint is late and there is no good reason to investigate this now.

West Sussex County Council (25 007 024)

Statement Closed after initial enquiries Transition from childrens services 03-Nov-2025

Summary: We will not investigate Mr X’s complaints about the Council’s decision to cease his daughter’s college placement and Education, Health and Care Plan and its communications and complaints handling. The substantive matters are appealable, or could have been appealed, to the SEND Tribunal. The other complaints do not warrant investigation because there is either not enough evidence of fault or injustice or there is no worthwhile outcome achievable.

Somerset Council (25 006 163)

Statement Closed after initial enquiries Transition from childrens services 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s delay in securing social care support for Mrs X’s son. This is because any injustice is not significant enough to justify our involvement.

Cambridgeshire County Council (25 004 813)

Statement Closed after initial enquiries Transition from childrens services 16-Oct-2025

Summary: We will not investigate Mrs X’s complaint the Council delayed moving her daughter, Miss Y, from her children’s residential placement to an adult one. Any outstanding injustice is not significant enough to warrant an investigation and our involvement would be unlikely to achieve anything meaningful.

London Borough of Croydon (24 020 730)

Statement Upheld Transition from childrens services 09-Oct-2025

Summary: Mr X complained the Council delayed providing his son with respite care when he transitioned from children to adult services. We find the Council was at fault for the delay in securing suitable respite care for Mr X’s son. This caused distress and upset, and Mr X’s son lost out on care he was entitled to. The Council has agreed to apologise to Mr X and his son, make payments to them and implement a service improvement.

Milton Keynes Council (23 020 425)

Statement Upheld Transition from childrens services 06-Oct-2025

Summary: Mrs X complained about the Council’s failure to provide respite care for her disabled child. We found the Council to be at fault because it failed to properly consider the issue. There was also fault with the Council’s complaint handling. To remedy the distress and uncertainty caused by its faults, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.

Norfolk County Council (24 016 539)

Statement Upheld Transition from childrens services 16-Sep-2025

Summary: Ms D complains the Council failed to provide suitable support to her and safeguard her. The Council is at fault for failing to make proper transition arrangements for Ms D, to consider safeguarding alerts and for failing to complete carers’ assessments. This has caused uncertainty about whether Ms D and her family would have had services earlier which would have met their needs more suitably and reduced the distress caused by the Council’s lack of action. To remedy the complaint the Council will, apologise to Ms D and her family, make symbolic payments and service improvements.

Norfolk County Council (25 000 139)

Statement Closed after initial enquiries Transition from childrens services 13-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s care planning and decision-making related to his accommodation and support after he turns 18. The Council is considering his complaint under the children’s statutory complaints procedure and in the process of arranging a stage three panel. It is reasonable to allow the Council to complete the statutory process.

Shropshire Council (24 009 874)

Statement Upheld Transition from childrens services 03-Jun-2025

Summary: The Council delayed making a decision about Mr Y’s social care provision and issuing the decision to cease to maintain his Education, Health and Care Plan. This caused avoidable uncertainty, distress and a delay in appeal rights which have not been used. The Council has already apologised and this is an appropriate remedy.