Transition from childrens services


Recent statements in this category are shown below:

  • East Sussex County Council (18 002 862)

    Statement Upheld Transition from childrens services 04-Jul-2019

    Summary: Mr & Mrs X complain about the way the Council planned their disabled son's transition from children to adult services and related matters. The complaint is upheld. There was fault causing injustice and the Council has agreed to provide a suitable remedy.

  • West Sussex County Council (18 014 028)

    Statement Upheld Transition from childrens services 28-Jun-2019

    Summary: Mr C says the Council did not support him adequately as he moved out of care and this led him to make poor life choices and gave him too little support in his career. The Council was not at fault as Mr C says: It gave him advice but could not make him take it. However, it is at fault for a failure to use the statutory complaints process for Mr C's complaint but this fault caused him no injustice.

  • London Borough of Lewisham (18 016 862)

    Statement Upheld Transition from childrens services 27-Jun-2019

    Summary: Mr B, with the support of a representative, complains the Council failed to consider his complaint under the Children Act 1989 complaints procedure. This caused Mr B injustice because his complaint was not dealt with as it should have been. The Ombudsman finds the Council at fault for failing to follow the statutory children's social care complaints procedure. To remedy Mr B's injustice, the Council has agreed to consider Mr B's complaint using this procedure.

  • London Borough of Haringey (18 013 043)

    Statement Upheld Transition from childrens services 24-Jun-2019

    Summary: Ms B, with the support of a representative, complains the Council failed to consider her complaint under the Children Act 1989 complaints procedure. This caused Ms B injustice because her complaint was not dealt with as it should have been. The Ombudsman finds the Council at fault for failing to follow the statutory complaints procedure. To remedy Ms B's injustice, the Council have agreed to consider Ms B's complaint at stage 2 of the procedure.

  • Cheshire West & Chester Council (18 017 941)

    Statement Upheld Transition from childrens services 20-May-2019

    Summary: The Ombudsman will not investigate Mr A's complaint about the Council failing to offer a financial payment for the injustice he has suffered. This is because the Council has offered Mr A £500 for its failure to implement a transition plan plus an additional £250 for the time and trouble he has encountered pursuing a complaint. The Ombudsman is satisfied this remedies the injustice caused to Mr A.

  • Kingston upon Hull City Council (18 014 873)

    Statement Upheld Transition from childrens services 08-May-2019

    Summary: There was a serious delay in the Council's handling of a person's transition from child to adult services, which caused an injustice. There was also fault in the Council's handling of the complaint, although it did not cause a significant injustice. The Council has agreed to offer a financial remedy to recognise the distress it caused the complainants.

  • London Borough of Merton (18 000 574)

    Statement Upheld Transition from childrens services 12-Mar-2019

    Summary: Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. This is not in accordance with the requirements of the law and guidance. The Council will remedy the injustice this caused with the actions listed at the end of this statement.

  • London Borough of Lambeth (17 018 419)

    Statement Upheld Transition from childrens services 04-Mar-2019

    Summary: There was fault in the way the Council provided a care plan for Ms C and the way it managed a change in carers. The Council has agreed to apologise to Ms C and her mother, Mrs B, offer Mrs B a meeting, provide a yearly care plan in line with the academic year and pay £200 for the distress caused by the fault.

  • Devon County Council (18 006 397)

    Statement Upheld Transition from childrens services 05-Feb-2019

    Summary: Ms Z complains on behalf of Mr X the Council failed to transition him from children's services to adult social care in accordance with the law and guidance published by the government. The Ombudsman finds there was fault in how the Council handled Mr X's transition. This caused Mr X and those caring for him understandable uncertainty. The Council has accepted our recommendation to apologise, pay a financial remedy to Mr X and take measures to prevent it happening again.

  • Royal Borough of Greenwich (17 015 332)

    Statement Upheld Transition from childrens services 17-Jan-2019

    Summary: Miss X complains the Council failed to meet her disabled adult son, Mr Y's care needs for more than two years after he reached age 18, causing her to have to care for him full-time and restricting her ability to work. The Council has agreed to pay Miss X a sum of over £40,000 in recognition of the injustice caused.