Statement Upheld Transition from childrens services 19-Jul-2021
Summary: The Council is at fault for delaying considering a complaint at stage two of the children's statutory complaints procedure. The Council has agreed to complete its stage two investigation without further delay and will offer to make a payment to the complainant to remedy the time and trouble its delay has caused her.
Statement Upheld Transition from childrens services 01-Jul-2021
Summary: We will not investigate Ms X's complaint that the Council has failed to pay the full cost to her care home of caring for a young person who stayed some months after she became an adult and ceased to be a 'looked after child'. I am satisfied with the Council's action. It has apologised to Ms X for the delay and is paying the money owed. The Council has acknowledged poor complaint handling and has given advice to officers.
Statement Not upheld Transition from childrens services 07-Jun-2021
Summary: Mrs D complained the Council failed to consult her before it removed a phone she gave to her daughter. She also said its Social Worker bullied her. The Council made a decision it was entitled to make. And so, we cannot criticise its decision. There was no evidence of bullying, we cannot therefore make a finding on this matter.
Statement Not upheld Transition from childrens services 03-Jun-2021
Summary: Ms X complained about the Council's failure to provide suitable education to her daughter between 2015 and 2018. We have discontinued our investigation as the complaint is late and there are no good reasons to exercise our discretion to investigate.
Statement Upheld Transition from childrens services 05-Nov-2020
Summary: Miss X complained the Council failed to plan for her son, Mr F's transition from children to adult care services. The Council was at fault. It failed to forward plan for Mr F's transition to adult care services in line with statutory guidance. It meant Mr F missed out on a whole year of respite care and short break hours which were an assessed need. The Council agreed to pay Miss X a total of £1350 to remedy the significant distress, uncertainty and time and trouble this caused her and Mr F. It also agreed carry out a review of its procedures to prevent recurrence of the faults identified.
Statement Upheld Transition from childrens services 24-Sep-2020
Summary: Mrs C complains about the way in which the Council managed her son's transition from children's social care services into adult social care services. Mrs C says the Council's fault left her son without any support between January and July 2019. The Ombudsman found fault with regards to the Council's actions. The Council has agreed to pay Mr X for the temporary loss of his support services and pay him and his mother for the distress this caused them
Statement Upheld Transition from childrens services 24-Aug-2020
Summary: Mr B complained the Council failed to properly assess his care needs, produce a support plan or make provision to meet his assessed needs. The Council failed to properly communicate what it was doing with the assessment to Mr B and Mrs C and failed to share the assessment and support plan with them. That led to Mrs C having to go to time and trouble to pursue the complaint and left Mr B and Mrs C uncertain about whether Mr B could have received support earlier. Payment to Mr B and Mrs C, action by the Council and reminder to officers is satisfactory remedy.
Statement Not upheld Transition from childrens services 11-Aug-2020
Summary: The Ombudsmen found no fault with the care and support provided to a young woman with complex needs by a Council, Mental Health Trust and Clinical Commissioning Group.
Statement Upheld Transition from childrens services 27-Jul-2020
Summary: Mr B complains the Council delayed in resolving issues over the suitability of his accommodation and in moving him to a different placement. He also complains the placement the Council moved him to was not suitable. Mr B says this negatively impacted his mental wellbeing. The Ombudsman finds fault in how the Council responded to concerns about Mr B's accommodation. We also find fault in how the Council managed Mr B's move to alternative accommodation.
Statement Upheld Transition from childrens services 23-Jul-2020
Summary: Mr B complains the Council's transition team did not support him to transition from children's to adults' services. Mr B says his request to delay a placement move was not properly considered. The Ombudsman has found fault with the Council for failing to reassess Mr B's needs following significant life events and consider his needs when deciding not to delay his placement move. The Council has agreed to apologise to Mr B, make a payment to him to recognise the avoidable distress caused by its faults and to provide training for its staff.