Recent statements in this category are shown below:
Statement Upheld Transition from childrens services 05-Nov-2020
Summary: Miss X complained the Council failed to plan for her son, Mr F's transition from children to adult care services. The Council was at fault. It failed to forward plan for Mr F's transition to adult care services in line with statutory guidance. It meant Mr F missed out on a whole year of respite care and short break hours which were an assessed need. The Council agreed to pay Miss X a total of £1350 to remedy the significant distress, uncertainty and time and trouble this caused her and Mr F. It also agreed carry out a review of its procedures to prevent recurrence of the faults identified.
Statement Upheld Transition from childrens services 24-Sep-2020
Summary: Mrs C complains about the way in which the Council managed her son's transition from children's social care services into adult social care services. Mrs C says the Council's fault left her son without any support between January and July 2019. The Ombudsman found fault with regards to the Council's actions. The Council has agreed to pay Mr X for the temporary loss of his support services and pay him and his mother for the distress this caused them
Statement Upheld Transition from childrens services 24-Aug-2020
Summary: Mr B complained the Council failed to properly assess his care needs, produce a support plan or make provision to meet his assessed needs. The Council failed to properly communicate what it was doing with the assessment to Mr B and Mrs C and failed to share the assessment and support plan with them. That led to Mrs C having to go to time and trouble to pursue the complaint and left Mr B and Mrs C uncertain about whether Mr B could have received support earlier. Payment to Mr B and Mrs C, action by the Council and reminder to officers is satisfactory remedy.
Statement Upheld Transition from childrens services 27-Jul-2020
Summary: Mr B complains the Council delayed in resolving issues over the suitability of his accommodation and in moving him to a different placement. He also complains the placement the Council moved him to was not suitable. Mr B says this negatively impacted his mental wellbeing. The Ombudsman finds fault in how the Council responded to concerns about Mr B's accommodation. We also find fault in how the Council managed Mr B's move to alternative accommodation.
Statement Upheld Transition from childrens services 23-Jul-2020
Summary: Mr B complains the Council's transition team did not support him to transition from children's to adults' services. Mr B says his request to delay a placement move was not properly considered. The Ombudsman has found fault with the Council for failing to reassess Mr B's needs following significant life events and consider his needs when deciding not to delay his placement move. The Council has agreed to apologise to Mr B, make a payment to him to recognise the avoidable distress caused by its faults and to provide training for its staff.
Statement Upheld Transition from childrens services 22-Jul-2020
Summary: Mrs X complained the Council failed to properly plan for her son, F's transition from children into adult care services. The Council was at fault. It failed to forward plan for F's transition to adult care services in line with statutory guidance. This did not cause F a significant injustice as the services were in place before his 18th birthday. The failure to plan did however cause Mrs X distress, uncertainty and time and trouble. The Council agreed to pay Mrs X £150 to recognise this. It also agreed to review its procedures to prevent recurrence of the fault.
Statement Upheld Transition from childrens services 29-May-2020
Summary: Mrs B complains about planning for her adult son, Mr C, when he moved to a residential care placement. We uphold the complaint finding fault in how the Council planned for Mr C's move. This caused injustice as distress and in unnecessary time and trouble to Mrs B. The Council has accepted these findings. At the end of this statement we explain the action it has agreed to take to remedy this injustice.
Statement Upheld Transition from childrens services 26-May-2020
Summary: The late Mr F complained the Council had reduced his grandchildren's care package without considering the impact on their mother, who was their main carer, and without undertaking a carer's assessment. There was no fault in the Council's decision to reduce the care package. It failed to carry out a parent carer assessment in 2015 or produce a plan to transition to adult social care, but this did not cause significant injustice. There was delay in the complaint handling which caused time and trouble. The Council has agreed to apologise and make a payment to acknowledge that injustice.
Statement Not upheld Transition from childrens services 13-Feb-2020
Summary: Mrs X complained the Council delayed her daughter's move by considering housing options for her which were unsuitable and contrary to her support plan. Mrs X said this caused her and her daughter significant unnecessary distress. There was no fault in the Council's actions.
Statement Upheld Transition from childrens services 04-Feb-2020
Summary: Miss X complains the Council acted with fault in moving her from a placement at age 18 when she did not wish to move. The Council has failed to consider her complaint properly under the statutory procedure for complaints by or on behalf of children. It will arrange an investigation at Stage 2 of this procedure immediately.