Transition from childrens services


Recent statements in this category are shown below:

  • Durham County Council (18 014 635)

    Statement Not upheld Transition from childrens services 26-Sep-2019

    Summary: Miss Y complained for herself and her son, Mr D, that the Council delayed in arranging suitable social care to meet Mr D's needs. She complained the Council failed to tell her that it doubted Mr D had mental capacity and then delayed in getting a new ability test for him. The Ombudsman finds no fault in the council's actions.

  • London Borough of Croydon (18 015 014)

    Statement Upheld Transition from childrens services 24-Sep-2019

    Summary: The Council is at fault as it failed to carry out a transition assessment for Miss Y before she was 18, delayed in producing a support plan and adequate care package, delayed in carrying out carers assessments for Mr and Mrs X, failed to issue a final EHC plan, delayed in resolving an issue with Mr and Mrs X's liability insurance, wrongly stopped Mr and Mrs X's direct payments and failed deal properly with their complaint. As a result the Council did not provide an adequate care package for Miss Y which caused significant distress to Mr and Mrs X and Miss Y. The failure to provide a final EHC plan has caused uncertainty to Mr and Mrs X and Miss Y. Mr and Mrs X were also caused distress and put to avoidable time and trouble by the other faults. The Council has agreed to remedy the injustice to Mr and Mrs X and Miss Y.

  • Essex County Council (18 019 605)

    Statement Upheld Transition from childrens services 28-Aug-2019

    Summary: Mr X complains about the Council's handling of his son's new placement. Mr X said the Council did not get his agreement to the new placement. Mr X also complains his son's new social worker has not contacted him. The Ombudsman finds fault with the Council for failing to update Mr X on his son's new placement. We do not find fault with the Council's other actions. The Council has agreed to apologise.

  • Dorset County Council (18 014 483)

    Statement Upheld Transition from childrens services 30-Jul-2019

    Summary: Mr & Mrs B complain that the Council delayed in making appropriate arrangements for the transition of her child to adult services. I have completed my investigation on the basis that there was fault in the transition process. The Council has agreed to offer a financial remedy to the family.

  • East Sussex County Council (18 002 862)

    Statement Upheld Transition from childrens services 04-Jul-2019

    Summary: Mr & Mrs X complain about the way the Council planned their disabled son's transition from children to adult services and related matters. The complaint is upheld. There was fault causing injustice and the Council has agreed to provide a suitable remedy.

  • West Sussex County Council (18 014 028)

    Statement Upheld Transition from childrens services 28-Jun-2019

    Summary: Mr C says the Council did not support him adequately as he moved out of care and this led him to make poor life choices and gave him too little support in his career. The Council was not at fault as Mr C says: It gave him advice but could not make him take it. However, it is at fault for a failure to use the statutory complaints process for Mr C's complaint but this fault caused him no injustice.

  • London Borough of Lewisham (18 016 862)

    Statement Upheld Transition from childrens services 27-Jun-2019

    Summary: Mr B, with the support of a representative, complains the Council failed to consider his complaint under the Children Act 1989 complaints procedure. This caused Mr B injustice because his complaint was not dealt with as it should have been. The Ombudsman finds the Council at fault for failing to follow the statutory children's social care complaints procedure. To remedy Mr B's injustice, the Council has agreed to consider Mr B's complaint using this procedure.

  • London Borough of Haringey (18 013 043)

    Statement Upheld Transition from childrens services 24-Jun-2019

    Summary: Ms B, with the support of a representative, complains the Council failed to consider her complaint under the Children Act 1989 complaints procedure. This caused Ms B injustice because her complaint was not dealt with as it should have been. The Ombudsman finds the Council at fault for failing to follow the statutory complaints procedure. To remedy Ms B's injustice, the Council have agreed to consider Ms B's complaint at stage 2 of the procedure.

  • Cheshire West & Chester Council (18 017 941)

    Statement Upheld Transition from childrens services 20-May-2019

    Summary: The Ombudsman will not investigate Mr A's complaint about the Council failing to offer a financial payment for the injustice he has suffered. This is because the Council has offered Mr A £500 for its failure to implement a transition plan plus an additional £250 for the time and trouble he has encountered pursuing a complaint. The Ombudsman is satisfied this remedies the injustice caused to Mr A.

  • Kingston upon Hull City Council (18 014 873)

    Statement Upheld Transition from childrens services 08-May-2019

    Summary: There was a serious delay in the Council's handling of a person's transition from child to adult services, which caused an injustice. There was also fault in the Council's handling of the complaint, although it did not cause a significant injustice. The Council has agreed to offer a financial remedy to recognise the distress it caused the complainants.