Recent statements in this category are shown below:
Statement Upheld Transition from childrens services 06-Nov-2019
Summary: Mrs X complained the Council had failed to plan ahead for her daughter, Miss Z's transition in support from children to adult social care support. She complained it has failed to support her and her husband adequately as carers. The Council unacceptably delayed work to prepare for Miss Z's adulthood. It also failed to effectively assess Mr and Mrs X's needs as carers. It has agreed to apologise, assess Mr and Mrs X as carers, review practice between service areas and pay Miss Z £200 as a token remedy.
Statement Upheld Transition from childrens services 23-Oct-2019
Summary: Mr and Mrs X complained about how the Council carried out their son, Mr Y's, transition from children's to adults' social care. The Council was at fault as it delayed significantly in carrying out Mr Y's transition assessment. It has also not issued an amended Education, Health and Care plan which incorporates the assessment. However, this has not led to Mr Y missing out on care and support. It has caused significant undue stress, inconvenience and frustration for Mr and Mrs X. The Council has agreed to arrange to complete the recommendations of its stage two investigation, review Mr Y's EHC plan and pay Mr and Mrs X £300.
Statement Not upheld Transition from childrens services 26-Sep-2019
Summary: Miss Y complained for herself and her son, Mr D, that the Council delayed in arranging suitable social care to meet Mr D's needs. She complained the Council failed to tell her that it doubted Mr D had mental capacity and then delayed in getting a new ability test for him. The Ombudsman finds no fault in the council's actions.
Statement Upheld Transition from childrens services 24-Sep-2019
Summary: The Council is at fault as it failed to carry out a transition assessment for Miss Y before she was 18, delayed in producing a support plan and adequate care package, delayed in carrying out carers assessments for Mr and Mrs X, failed to issue a final EHC plan, delayed in resolving an issue with Mr and Mrs X's liability insurance, wrongly stopped Mr and Mrs X's direct payments and failed deal properly with their complaint. As a result the Council did not provide an adequate care package for Miss Y which caused significant distress to Mr and Mrs X and Miss Y. The failure to provide a final EHC plan has caused uncertainty to Mr and Mrs X and Miss Y. Mr and Mrs X were also caused distress and put to avoidable time and trouble by the other faults. The Council has agreed to remedy the injustice to Mr and Mrs X and Miss Y.
Statement Upheld Transition from childrens services 28-Aug-2019
Summary: Mr X complains about the Council's handling of his son's new placement. Mr X said the Council did not get his agreement to the new placement. Mr X also complains his son's new social worker has not contacted him. The Ombudsman finds fault with the Council for failing to update Mr X on his son's new placement. We do not find fault with the Council's other actions. The Council has agreed to apologise.
Statement Upheld Transition from childrens services 30-Jul-2019
Summary: Mr & Mrs B complain that the Council delayed in making appropriate arrangements for the transition of her child to adult services. I have completed my investigation on the basis that there was fault in the transition process. The Council has agreed to offer a financial remedy to the family.
Statement Upheld Transition from childrens services 04-Jul-2019
Summary: Mr & Mrs X complain about the way the Council planned their disabled son's transition from children to adult services and related matters. The complaint is upheld. There was fault causing injustice and the Council has agreed to provide a suitable remedy.
Statement Upheld Transition from childrens services 28-Jun-2019
Summary: Mr C says the Council did not support him adequately as he moved out of care and this led him to make poor life choices and gave him too little support in his career. The Council was not at fault as Mr C says: It gave him advice but could not make him take it. However, it is at fault for a failure to use the statutory complaints process for Mr C's complaint but this fault caused him no injustice.
Statement Upheld Transition from childrens services 27-Jun-2019
Summary: Mr B, with the support of a representative, complains the Council failed to consider his complaint under the Children Act 1989 complaints procedure. This caused Mr B injustice because his complaint was not dealt with as it should have been. The Ombudsman finds the Council at fault for failing to follow the statutory children's social care complaints procedure. To remedy Mr B's injustice, the Council has agreed to consider Mr B's complaint using this procedure.
Statement Upheld Transition from childrens services 24-Jun-2019
Summary: Ms B, with the support of a representative, complains the Council failed to consider her complaint under the Children Act 1989 complaints procedure. This caused Ms B injustice because her complaint was not dealt with as it should have been. The Ombudsman finds the Council at fault for failing to follow the statutory complaints procedure. To remedy Ms B's injustice, the Council have agreed to consider Ms B's complaint at stage 2 of the procedure.