Recent statements in this category are shown below:
Statement Upheld Transition from childrens services 29-May-2020
Summary: Mrs B complains about planning for her adult son, Mr C, when he moved to a residential care placement. We uphold the complaint finding fault in how the Council planned for Mr C's move. This caused injustice as distress and in unnecessary time and trouble to Mrs B. The Council has accepted these findings. At the end of this statement we explain the action it has agreed to take to remedy this injustice.
Statement Upheld Transition from childrens services 26-May-2020
Summary: The late Mr F complained the Council had reduced his grandchildren's care package without considering the impact on their mother, who was their main carer, and without undertaking a carer's assessment. There was no fault in the Council's decision to reduce the care package. It failed to carry out a parent carer assessment in 2015 or produce a plan to transition to adult social care, but this did not cause significant injustice. There was delay in the complaint handling which caused time and trouble. The Council has agreed to apologise and make a payment to acknowledge that injustice.
Statement Not upheld Transition from childrens services 13-Feb-2020
Summary: Mrs X complained the Council delayed her daughter's move by considering housing options for her which were unsuitable and contrary to her support plan. Mrs X said this caused her and her daughter significant unnecessary distress. There was no fault in the Council's actions.
Statement Upheld Transition from childrens services 04-Feb-2020
Summary: Miss X complains the Council acted with fault in moving her from a placement at age 18 when she did not wish to move. The Council has failed to consider her complaint properly under the statutory procedure for complaints by or on behalf of children. It will arrange an investigation at Stage 2 of this procedure immediately.
Statement Upheld Transition from childrens services 09-Jan-2020
Summary: Mr C complains he was not supported appropriately after he adopted his son. He says the Council failed to properly involve him in his son's care, once his son left home, and did not investigate his complaints appropriately. Mr C could have come to us sooner about some of his complaints. There is evidence of fault in relation to a meeting arranged with Mr C that was never held.
Statement Upheld Transition from childrens services 06-Nov-2019
Summary: Mrs X complained the Council had failed to plan ahead for her daughter, Miss Z's transition in support from children to adult social care support. She complained it has failed to support her and her husband adequately as carers. The Council unacceptably delayed work to prepare for Miss Z's adulthood. It also failed to effectively assess Mr and Mrs X's needs as carers. It has agreed to apologise, assess Mr and Mrs X as carers, review practice between service areas and pay Miss Z £200 as a token remedy.
Statement Upheld Transition from childrens services 23-Oct-2019
Summary: Mr and Mrs X complained about how the Council carried out their son, Mr Y's, transition from children's to adults' social care. The Council was at fault as it delayed significantly in carrying out Mr Y's transition assessment. It has also not issued an amended Education, Health and Care plan which incorporates the assessment. However, this has not led to Mr Y missing out on care and support. It has caused significant undue stress, inconvenience and frustration for Mr and Mrs X. The Council has agreed to arrange to complete the recommendations of its stage two investigation, review Mr Y's EHC plan and pay Mr and Mrs X £300.
Statement Not upheld Transition from childrens services 26-Sep-2019
Summary: Miss Y complained for herself and her son, Mr D, that the Council delayed in arranging suitable social care to meet Mr D's needs. She complained the Council failed to tell her that it doubted Mr D had mental capacity and then delayed in getting a new ability test for him. The Ombudsman finds no fault in the council's actions.
Statement Upheld Transition from childrens services 24-Sep-2019
Summary: The Council is at fault as it failed to carry out a transition assessment for Miss Y before she was 18, delayed in producing a support plan and adequate care package, delayed in carrying out carers assessments for Mr and Mrs X, failed to issue a final EHC plan, delayed in resolving an issue with Mr and Mrs X's liability insurance, wrongly stopped Mr and Mrs X's direct payments and failed deal properly with their complaint. As a result the Council did not provide an adequate care package for Miss Y which caused significant distress to Mr and Mrs X and Miss Y. The failure to provide a final EHC plan has caused uncertainty to Mr and Mrs X and Miss Y. Mr and Mrs X were also caused distress and put to avoidable time and trouble by the other faults. The Council has agreed to remedy the injustice to Mr and Mrs X and Miss Y.
Statement Upheld Transition from childrens services 28-Aug-2019
Summary: Mr X complains about the Council's handling of his son's new placement. Mr X said the Council did not get his agreement to the new placement. Mr X also complains his son's new social worker has not contacted him. The Ombudsman finds fault with the Council for failing to update Mr X on his son's new placement. We do not find fault with the Council's other actions. The Council has agreed to apologise.